Best Contact Center Software - Page 8

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 45

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Session Summary Notes: 5.6/10 (Category avg: 8.5/10)
  • Administrator Access: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 62% Medium, 30% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
  • Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
  • Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
  • Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
  • Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
  • Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
  • Users report that customer support is often unresponsive, making it difficult to get timely assistance when required.
  • Users desire improved admin control and integration within Diabolocom to streamline their workflow and reduce redundancy.
  • Users express a need for better admin integration within Salesforce to streamline tasks and enhance functionality.
  • Users desire deeper AI integration within Salesforce to streamline features and reduce redundant tasks.

What Are Recent G2 Reviews of Diabolocom?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

Average Rating: 3.8/5.0

Total Reviews: 10

How Do G2 Users Rate Clarity Connect?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Clarity Connect?

  • Seller: Clarity Consulting
  • Year Founded: 1994
  • HQ Location: Chicago, IL
  • Twitter: @clarityconlegal
    44 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 40% Large

What Are Recent G2 Reviews of Clarity Connect?

What Are G2 Users Discussing About Clarity Connect?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

MiVoice 5000

Proven technology for large enterprises that provide a highly-secure and feature-rich communications solution, including real-time workgroup collaboration as well as contact-center capabilities

Average Rating: 3.9/5.0

Total Reviews: 116

How Do G2 Users Rate MiVoice 5000?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind MiVoice 5000?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • Twitter: @Mitel
    22,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,002 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

Who Uses This Product?

  • Company Size: 55% Medium, 27% Small

What Are Recent G2 Reviews of MiVoice 5000?

What Are G2 Users Discussing About MiVoice 5000?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Altitude Xperience?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and reliability of Altitude Xperience, enhancing their call handling and insights.
  • Users love the ease of use of Altitude Xperience, enjoying seamless call handling and recording for valuable insights.
  • Users value the easy setup of Altitude Xperience, enhancing their experience with smooth voice and guest interactions.
  • Users value the efficiency of Altitude Xperience, praising its seamless handling of calls and guest interactions.
  • Users value the ease of use and reliability of Altitude Xperience for managing and recording interactions effectively.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

CloudCall

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

Average Rating: 3.9/5.0

Total Reviews: 74

How Do G2 Users Rate CloudCall?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind CloudCall?

  • Seller: CloudCall Group Plc
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, USA
  • Twitter: @CloudCall
    2,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    67 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About CloudCall?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.
  • Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.
  • Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.
  • Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.
  • Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.
Cons
  • Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.
  • Users experience audio problems with CloudCall, leading to difficulties in communication during calls.
  • Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.
  • Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.
  • Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

What Are Recent G2 Reviews of CloudCall?

What Are G2 Users Discussing About CloudCall?

Sharpen

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

Average Rating: 4.0/5.0

Total Reviews: 42

How Do G2 Users Rate Sharpen?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Sharpen?

  • Seller: Sharpen Technologies
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Indianapolis, IN
  • Twitter: @Sharpentech
    1,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    101 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Insurance
  • Company Size: 60% Medium, 36% Small

What Do G2 Reviewers Say About Sharpen?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of Sharpen, appreciating their quick assistance and helpfulness throughout the process.
  • Users commend the exceptional support from the Sharpen Care Team, enhancing efficiency and productivity in their operations.
  • Users find Sharpen to be easy to use with quick support, enhancing their overall experience and functionality.
  • Users commend the user-friendly AI technology of Sharpen, enhancing service efficiency and overall experience.
  • Users value Sharpen's effective case management, which boosts productivity and enhances overall performance consistently.
Cons
  • Users face complex reporting issues, with challenges in capturing interaction notes from email queues effectively.
  • Users find the difficult learning curve of Sharpen challenging, often needing assistance to navigate the many options.
  • Users report experiencing email issues, notably glitches affecting interaction notes in reports from email queues.
  • Users find Sharpen beneficial, but its expensive enhancements can complicate solution implementation and necessitate broader changes.
  • Users experience cloud glitches that hinder the capture of interaction notes from email queue reports.

What Are Recent G2 Reviews of Sharpen?

What Are G2 Users Discussing About Sharpen?

Contivio

Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives. Calls, SMS and live chat activity can then be automatically captured against the appropriate NetSuite record, including recordings, dispositions, notes, transcripts and AI-generated summaries. Agents can place calls directly from NetSuite using Click-to-Dial, manage inbound and outbound interactions and work with customer context without continually switching between systems. Supervisors can monitor queues and agents in real time, listen to calls, whisper, barge and evaluate performance through dashboards and historical reporting. Contivio’s AI conversation intelligence can transcribe and summarize interactions, identify sentiment, intent, keywords and next steps, and turn customer conversations into structured business data. AI voice, chat and SMS agents can also automate common customer requests and transfer conversations to live agents with the relevant context. Contivio is available as a NetSuite SuiteApp and is designed for organizations that want a complete contact center platform with deep NetSuite integration, rather than a separate phone system or basic CTI connector. Contivio also supports integrations with Salesforce, HubSpot, Zendesk and Microsoft business applications.

Average Rating: 3.7/5.0

Total Reviews: 15

How Do G2 Users Rate Contivio?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Contivio?

  • Seller: Contivio.com
  • Year Founded: 2008
  • HQ Location: Irvine, US
  • Twitter: @Contivio
    109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 27% Small

What Do G2 Reviewers Say About Contivio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the AI-powered omnichannel support of Contivio.com, enhancing customer engagement and agent efficiency.
  • Users value the AI-powered omnichannel support of Contivio.com, enhancing customer engagement through seamless communication channels.
  • Users value the deep CRM integration of Contivio, enhancing customer engagement and increasing sales efficiency.
  • Users appreciate the ease of use of Contivio.com, highlighting its straightforward setup and user-friendly admin interface.
  • Users appreciate the easy integrations with CRM systems, enhancing efficiency and customer engagement through unified omnichannel support.
Cons
  • Users experience limited chat functionality, as customization for different business needs requires contacting Contivio for additional setups.
  • Users find the interface overwhelming, mentioning difficulties in using features and inadequate configuration guidance.
  • Users express concern over the lack of clarity in configuration guidance, complicating their experience with Contivio.
  • Users find the limited customization of chat setups restrictive for different business needs across multiple websites.
  • Users report frequent login issues, including daily sign-ins and poor logout visibility, impacting call handling effectiveness.

What Are Recent G2 Reviews of Contivio?

What Are G2 Users Discussing About Contivio?

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Average Rating: 4.1/5.0

Total Reviews: 38

How Do G2 Users Rate VICIdial?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind VICIdial?

  • Seller: Vicidial Group
  • Year Founded: 2007
  • HQ Location: St Petersburg, Florida
  • Twitter: @vicidial
    22,527 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Small, 44% Medium

What Do G2 Reviewers Say About VICIdial?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in VICIdial, appreciating its light setup and scalability for effective management.
  • Users value VICIdial for its scalability, ease of setup, and comprehensive reporting features that enhance call management.
  • Users find the easy setup of VICIdial to be convenient and user-friendly, enhancing their experience.
  • Users value the excellent reporting services in VICIdial, enabling effective monitoring of agent performance and costs.
  • Users find the setup process easy with VICIdial, making it quick to get started and operational.
Cons
  • Users struggle with the difficult implementation of VICIdial, finding initial setup and usability particularly challenging.
  • Users find the difficult learning curve daunting, with a need for a more intuitive and user-friendly interface.
  • Users find the learning curve steep with VICIdial, as initial setup and usability pose significant challenges.
  • Users find the poor interface design of VICIdial challenging and not user-friendly, impacting their overall experience.
  • Users often face setup challenges with VICIdial, encountering difficulties that complicate the initial experience.

What Are Recent G2 Reviews of VICIdial?

What Are G2 Users Discussing About VICIdial?

babelforce

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate babelforce?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind babelforce?

  • Seller: babelforce
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin
  • Twitter: @babelforce
    525 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 13% Large

What Do G2 Reviewers Say About babelforce?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of babelforce, facilitating easy workflow creation without coding skills.
  • Users appreciate babelforce for its robust automation capabilities, significantly enhancing agent productivity and streamlining operations.
  • Users appreciate the robust automation capabilities of babelforce, significantly streamlining operations and enhancing efficiency.
  • Users appreciate the robust automation capabilities of babelforce, streamlining operations and enhancing service efficiency.
  • Users find the call recording feature of babelforce highly beneficial and user-friendly for their needs.
Cons
  • Users often face call quality issues with poor audio, affecting live and recorded conversations during conferences.
  • Users find reporting challenges with Babelforce, as it fails to meet their analytics needs effectively.
  • Users find the complexity of the user interface and integration processes frustrating, hindering their overall experience.
  • Users find the complexity of reporting in babelforce to be frustrating and ineffective for their needs.
  • Users express concern over the lack of pricing transparency and complexity in navigating the Babelforce interface.

What Are Recent G2 Reviews of babelforce?

What Are G2 Users Discussing About babelforce?

TabaTalk

TabaTalk is a modern, AI-powered contact center platform built for fast-moving sales and support teams. Headquartered in the UAE and trusted by businesses in 120+ countries, TabaTalk unifies voice, chat, SMS, and messaging apps into one seamless workspace to deliver faster, smarter customer conversations. The platform combines five powerful products in one: Omnichannel Contact Center – Manage customer interactions across WhatsApp, Instagram, Messenger, SMS, web chat, and voice from a single interface. AI Predictive Dialer – Increase outbound efficiency by connecting agents only when a live person answers. AI Speech Analytics – Automatically transcribe, summarize, and score conversations in 10+ languages for insights and coaching. Flow Builder – Design intelligent IVR and call routing workflows with a drag-and-drop, no-code builder. Real-Time Dashboards – Monitor live activity, agent performance, and queue metrics in real time. TabaTalk integrates with CRMs and helpdesk tools like Salesforce, HubSpot, and Zoho. It supports Bring Your Own Carrier (BYOC) models, enables fast onboarding in under 24 hours, and ensures GCC regulatory compliance. Whether you're managing a high-volume support operation or scaling a global sales team, TabaTalk gives you the clarity, speed, and visibility to drive better customer experiences, every day.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate TabaTalk?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind TabaTalk?

  • Seller: TabaTalk
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Biotechnology
  • Company Size: 100% Medium, 3% Small

What Do G2 Reviewers Say About TabaTalk?

AI-generated summary from verified user reviews

Pros
  • Users find TabaTalk's ease of use impressive, making it accessible for new agents while supporting advanced functionality.
  • Users value the efficient time zone filtering of TabaTalk, optimizing customer calls and improving response rates.
  • Users value the efficient interactions management of TabaTalk, leading to quicker resolutions and streamlined communication.
  • Users benefit from efficient call recording that enhances resolutions, streamlines processes, and integrates seamlessly with Salesforce.
  • Users highlight the seamless CRM integration of TabaTalk, providing automatic updates and saving valuable time for sales reps.
Cons
  • Users experience a learning curve with TabaTalk, especially for advanced features and integration setups.
  • Users note the limited customization in TabaTalk, yet prioritize functionality over aesthetics and ease of integration.
  • Users note the AI sentiment detector's occasional misunderstanding of sarcasm, despite its accuracy in most situations.
  • Users find the integration issues with messaging apps challenging due to their technical nature and learning curve.
  • Users find the lack of clarity in default wrap-up categories frustrating, necessitating customization for effective use.

What Are Recent G2 Reviews of TabaTalk?

CONQUER

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

Average Rating: 4.3/5.0

Total Reviews: 119

How Do G2 Users Rate CONQUER?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CONQUER?

  • Seller: CONQUER
  • Year Founded: 2007
  • HQ Location: Reno, NV
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Sports, Human Resources
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About CONQUER?

AI-generated summary from verified user reviews

Pros
  • Users find CONQUER's ease of use enhances efficiency, making calls and recording dispositions simple and quick.
  • Users value the seamless automation features of CONQUER, which simplify daily tasks and enhance training efficiency.
  • Users value the easy call recording feature of CONQUER, enhancing efficiency and ease of training for new employees.
  • Users value the customizability of CONQUER, enabling tailored cadences and empowering reps with autonomy.
  • Users value the extensive customization options in CONQUER, empowering reps with autonomy and tailored cadences.
Cons
  • Users face significant call issues, including audio delays and lost recordings, impacting compliance and functionality.
  • Users face call management issues, struggling with voicemail transcriptions and missing recordings, impacting compliance and usability.
  • Users find the difficult implementation process lengthy, though support is helpful throughout the setup.
  • Users find the implementation challenges frustrating, though assistance from support helps ease the process.
  • Users are frustrated by missing features like call recordings in Conquer, impacting compliance and usability.

What Are Recent G2 Reviews of CONQUER?

Knowlarity Cloud Contact Center

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems.

Average Rating: 4.0/5.0

Total Reviews: 13

How Do G2 Users Rate Knowlarity Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 5.0/10 (Category avg: 8.5/10)
  • Administrator Access: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Knowlarity Cloud Contact Center?

Who Uses This Product?

  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Knowlarity Cloud Contact Center?

What Are G2 Users Discussing About Knowlarity Cloud Contact Center?

DYL Business Phone Service

DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity. See DYL in action with a free demo.

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate DYL Business Phone Service?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind DYL Business Phone Service?

  • Seller: DYL
  • Year Founded: 2009
  • HQ Location: Marina del Rey, US
  • Twitter: @DYL
    4,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 73% Small, 18% Large

What Are Recent G2 Reviews of DYL Business Phone Service?

What Are G2 Users Discussing About DYL Business Phone Service?

Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Average Rating: 3.7/5.0

Total Reviews: 31

How Do G2 Users Rate Toky?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Toky?

  • Seller: Toky
  • Year Founded: 2014
  • HQ Location: Palo Alto, CA
  • Twitter: @TokyApp
    941 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 25% Medium

What Are Recent G2 Reviews of Toky?

What Are G2 Users Discussing About Toky?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025