# Best Contact Center Software - Page 9

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, Talkdesk, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=ringover)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T05%3A24%3A45Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D9&secure%5Btoken%5D=aefc5cb0b3767417a45c3096ef3da005b9d66cd7c5c25a5fe80778bf0351df13&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo)

### [StringeeX](https://www.g2.com/products/stringeex/reviews)

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

**Average Rating:** 4.1/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate StringeeX?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind StringeeX?

- **Seller:** [Stringee JSC](https://www.g2.com/sellers/stringee-jsc)
- **Year Founded:** 2017
- **HQ Location:** Hanoi, Vietnam
- **Twitter:** @stringeecom  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b37eba77a890513e52b68af72dbe1f4ea9311b121fc9c84ce95dabfd3e2c505&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstringee-jsc%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 45% Medium

#### What Are Recent G2 Reviews of StringeeX?

**["Customer Experience Greater"](https://www.g2.com/survey_responses/stringeex-review-8580927)**

**Rating:** 4.5/5.0 stars

_— Rhaiana S._

[Read full review](https://www.g2.com/survey_responses/stringeex-review-8580927)

**["A High-end Contact Center; Great Customer Experience"](https://www.g2.com/survey_responses/stringeex-review-9204365)**

**Rating:** 4.5/5.0 stars

_— Cekna B._

[Read full review](https://www.g2.com/survey_responses/stringeex-review-9204365)

#### What Are G2 Users Discussing About StringeeX?

- [What is StringeeX used for?](https://www.g2.com/discussions/what-is-stringeex-used-for)

### [Voximplant Kit](https://www.g2.com/products/voximplant-kit/reviews)

Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection

**Average Rating:** 4.7/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Voximplant Kit?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voximplant Kit?

- **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant)
- **Year Founded:** 2013
- **HQ Location:** Palo Alto, California
- **Twitter:** @voximplant  
977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7b86f8649185e6fd4b96bc75517ccedacf55fe281a092f46dbaaab2c51f6b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoximplant%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Small, 31% Medium

#### What Are Recent G2 Reviews of Voximplant Kit?

**["Comprehensive Contact Management with Voice, Video, and Messaging"](https://www.g2.com/survey_responses/voximplant-kit-review-11833562)**

**Rating:** 4.5/5.0 stars

_— Erik Fernando C._

[Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11833562)

**["Efficient and easy management, although with audio details to improve"](https://www.g2.com/survey_responses/voximplant-kit-review-11909123)**

**Rating:** 4.5/5.0 stars

_— Christian R._

[Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11909123)

### [Lifesize CxEngage](https://www.g2.com/products/lifesize-cxengage/reviews)

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

**Average Rating:** 3.6/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Lifesize CxEngage?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Lifesize CxEngage?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Company Size:** 91% Medium, 27% Large

#### What Are Recent G2 Reviews of Lifesize CxEngage?

**["Best omnichannel on the market!"](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)**

**Rating:** 5.0/5.0 stars

_— Gabriel N._

[Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)

**["Administración del Centro de Contacto"](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)**

**Rating:** 4.0/5.0 stars

_— Alexandro D._

[Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)

### [Loris](https://www.g2.com/products/loris/reviews)

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Loris?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Loris?

- **Seller:** [Loris](https://www.g2.com/sellers/loris)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @loris\_ai  
231 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2f159670cae332452c0cf193adf2edd558f66086666785f8a487102321203de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11465498&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Medium, 18% Large

#### What Are Recent G2 Reviews of Loris?

**["Great Support & Customizable"](https://www.g2.com/survey_responses/loris-review-8579430)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/loris-review-8579430)

**["Loris review"](https://www.g2.com/survey_responses/loris-review-7319902)**

**Rating:** 5.0/5.0 stars

_— Enis H._

[Read full review](https://www.g2.com/survey_responses/loris-review-7319902)

### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews)

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

**Average Rating:** 4.2/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate VirtualPBX?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VirtualPBX?

- **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx)
- **Year Founded:** 1997
- **HQ Location:** San Jose, CA
- **Twitter:** @VirtualPBX  
5,359 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 97% Small, 3% Medium

#### What Do G2 Reviewers Say About VirtualPBX?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service.
- Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team.
- Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience.
- Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided.
- Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes.

#### What Are Recent G2 Reviews of VirtualPBX?

**["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)**

**Rating:** 5.0/5.0 stars

_— Misael S._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476)

**["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)**

**Rating:** 5.0/5.0 stars

_— Vernon D._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109)

#### What Are G2 Users Discussing About VirtualPBX?

- [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5)
- [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps)
- [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for)
- [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software)

### [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews)

The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Alvaria Intelligence Platform?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Alvaria Intelligence Platform?

- **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc)
- **Year Founded:** 1973
- **HQ Location:** Atlanta, US
- **Twitter:** @Alvaria\_Inc  
278 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f1edf4b24d7f2d865c19df4621a6f3c98a62fad2a5c652cb9fa9344c977c8ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvaria-inc&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Large, 20% Medium

#### What Are Recent G2 Reviews of Alvaria Intelligence Platform?

**["Alvaria Cloud is the best service solution"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)**

**Rating:** 4.5/5.0 stars

_— Abdelrahman F._

[Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)

**["Alvaria cloud is a necessity"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)

#### What Are G2 Users Discussing About Alvaria Intelligence Platform?

- [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for)
- [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for)

### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

**Average Rating:** 4.5/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Broadvoice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Broadvoice?

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice  
562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website)  
253 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small, 27% Medium

#### What Do G2 Reviewers Say About Broadvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

##### Cons

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)**

**Rating:** 5.0/5.0 stars

_— Mathew B._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

**["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)**

**Rating:** 4.5/5.0 stars

_— Carlton W._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews)

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

**Average Rating:** 4.4/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate ITC Cloud?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ITC Cloud?

- **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom)
- **Year Founded:** 2009
- **HQ Location:** Slidell, Louisiana
- **Twitter:** @\_intelecom\_  
46 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e83326ae2cadd8c58e561235d24b980681a0360067ba42fbf8bf7ba69ef539d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fin-telecom%2F&secure%5Burl_type%5D=linkedin_company_website)  
139 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 45% Medium, 45% Small

#### What Do G2 Reviewers Say About ITC Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ITC Cloud to be **highly user-friendly** , making it easy to set up and access from any device.
- Users value ITC Cloud for its **affordability** , making it an excellent choice for small to medium-sized enterprises.
- Users appreciate the **efficiency** of ITC Cloud, streamlining outreach and data management for global prospects.
- Users value the **reliability** of ITC Cloud, which ensures seamless access to data globally and enhances business efficiency.
- Users value the **flexibility of remote work** with ITC Cloud, enabling seamless collaboration from anywhere on any device.

##### Cons

- Users report **poor connectivity** issues with ITC Cloud, particularly impacting performance on mobile devices and in low-bandwidth situations.
- Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in shared environments.
- Users note the **expensive pricing** of ITC Cloud, requiring careful monitoring to avoid unexpected costs.
- Users face **internet dependency** challenges with ITC Cloud, affecting reliability and performance, especially on mobile devices.
- Users experience **connection issues** on poor networks, affecting overall usability and integration with other software.

#### What Are Recent G2 Reviews of ITC Cloud?

**["Cost-Effective Prospect Outreach with Reliable Data Tracking"](https://www.g2.com/survey_responses/itc-cloud-review-12276771)**

**Rating:** 4.5/5.0 stars

_— Aman S._

[Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771)

**[""Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud"](https://www.g2.com/survey_responses/itc-cloud-review-7895654)**

**Rating:** 4.0/5.0 stars

_— Earnest P._

[Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654)

### [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews)

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Lumen Contact Center?

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Lumen Contact Center?

- **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies)
- **Year Founded:** 1930
- **HQ Location:** Monroe, LA
- **Twitter:** @lumentechco  
9,154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
49,367 employees on LinkedIn®
- **Ownership:** NYSE:LUMN

#### Who Uses This Product?

- **Company Size:** 46% Medium, 38% Small

#### What Do G2 Reviewers Say About Lumen Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience.
- Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage.
- Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively.
- Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily.
- Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience.

##### Cons

- Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges.
- Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency.
- Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions.
- Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility.
- Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center.

#### What Are Recent G2 Reviews of Lumen Contact Center?

**["Lumen Contact Center in in review"](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)**

**Rating:** 4.0/5.0 stars

_— Robert S._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)

**["The historical call data is readily available"](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)**

**Rating:** 5.0/5.0 stars

_— Diane P._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)

#### What Are G2 Users Discussing About Lumen Contact Center?

- [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for)
- [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for)

### [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)

Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

**Average Rating:** 4.1/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Cisco Unified Contact Center Enterprise?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Cisco Unified Contact Center Enterprise?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Company Size:** 50% Medium, 40% Large

#### What Are Recent G2 Reviews of Cisco Unified Contact Center Enterprise?

**["Cisco UCS - Connected Digi Experience"](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856)

**["Helpful tool for our company"](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122)

#### What Are G2 Users Discussing About Cisco Unified Contact Center Enterprise?

- [What is Cisco ICM?](https://www.g2.com/discussions/what-is-cisco-icm) - 1 comment
- [Why is Cisco Ucce?](https://www.g2.com/discussions/why-is-cisco-ucce)
- [What is the difference between Ucce and UCCX?](https://www.g2.com/discussions/what-is-the-difference-between-ucce-and-uccx)
- [What is Cisco Unified Contact Center enterprise?](https://www.g2.com/discussions/what-is-cisco-unified-contact-center-enterprise)

### [Contivio.com](https://www.g2.com/products/contivio-com/reviews)

Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users.

**Average Rating:** 2.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Contivio.com?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Contivio.com?

- **Seller:** [Contivio.com](https://www.g2.com/sellers/contivio-com)
- **Year Founded:** 2008
- **HQ Location:** Irvine, US
- **Twitter:** @Contivio  
109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c24014da059ff466911bdb739d2860a6c5cda992e3e6189c10ae105d60a3c3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontivio.com&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 17% Large

#### What Do G2 Reviewers Say About Contivio.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and driving agent efficiency.
- Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels.
- Users value the **deep CRM integration** of Contivio.com, enhancing omnichannel support and improving agent efficiency.
- Users love the **ease of use** of Contivio.com, finding it straightforward to set up and navigate daily.
- Users value the **easy integrations** of Contivio.com, simplifying workflows and enhancing communication across multiple channels.

##### Cons

- Users report **limited chat functionality** in Contivio, restricting customization and leading to potential usability issues.
- Users find the **complexity of the interface** overwhelming, with certain features difficult to use or navigate.
- Users report a **lack of clarity** in Contivio's interface, making it challenging to navigate and utilize effectively.
- Users find the **limited customization** of chat setup frustrating, especially for different business site needs.
- Users often face **login issues** with Contivio, experiencing frequent logouts that disrupt their workflow and communications.

#### What Are Recent G2 Reviews of Contivio.com?

**["Works well, easy to set up and fairly easy to maintain"](https://www.g2.com/survey_responses/contivio-com-review-10456283)**

**Rating:** 4.5/5.0 stars

_— Johan v._

[Read full review](https://www.g2.com/survey_responses/contivio-com-review-10456283)

**["Contivio propelled our Sales Team into the future!"](https://www.g2.com/survey_responses/contivio-com-review-9210758)**

**Rating:** 5.0/5.0 stars

_— Carlos A._

[Read full review](https://www.g2.com/survey_responses/contivio-com-review-9210758)

#### What Are G2 Users Discussing About Contivio.com?

- [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for)

### [LeadDesk](https://www.g2.com/products/leaddesk/reviews)

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

**Average Rating:** 4.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate LeadDesk?

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind LeadDesk?

- **Seller:** [LeadDesk](https://www.g2.com/sellers/leaddesk)
- **Year Founded:** 2010
- **HQ Location:** 00500 Helsinki, FI
- **Twitter:** @LeadDesk  
461 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f495d5a436ae0d088f28fb878776f1e81e3cdbdec3a41f265c4ef7d73b4f13b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2365022&secure%5Burl_type%5D=linkedin_company_website)  
194 employees on LinkedIn®
- **Ownership:** HEL: LEADD

#### Who Uses This Product?

- **Company Size:** 50% Medium, 42% Small

#### What Do G2 Reviewers Say About LeadDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find LeadDesk's **ease of use** exceptional, enabling smooth navigation and effective sales processes.
- Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing efficiency in sales and marketing processes.
- Users love the **user-friendly interface** of LeadDesk, making navigation and access to features effortless.
- Users praise the **intuitive and user-friendly interface** of LeadDesk, facilitating easy navigation for agents and managers.
- Users appreciate the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation for both agents and managers.

##### Cons

- Users express concerns about **poor customer support** , hoping for improvements despite enjoying other aspects of the product.
- Users experience occasional **clarity drops in calls** , but support promptly addresses these issues when they arise.
- Users experience occasional **call clarity drops** , but appreciate the prompt support team's efforts to resolve the issues.
- Users report **poor customer service** and misleading contract terms, indicating a lack of trust in LeadDesk.
- Users often face a **difficult learning** curve with LeadDesk, especially if they're new to similar software.

#### What Are Recent G2 Reviews of LeadDesk?

**[""Best Tool for Sales Team""](https://www.g2.com/survey_responses/leaddesk-review-9479508)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/leaddesk-review-9479508)

**["User-Friendly Interface"](https://www.g2.com/survey_responses/leaddesk-review-9483552)**

**Rating:** 5.0/5.0 stars

_— sahil k._

[Read full review](https://www.g2.com/survey_responses/leaddesk-review-9483552)

#### What Are G2 Users Discussing About LeadDesk?

- [What is LeadDesk used for?](https://www.g2.com/discussions/what-is-leaddesk-used-for)

### [RingByName](https://www.g2.com/products/ringbyname/reviews)

RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service.

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate RingByName?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingByName?

- **Seller:** [RingByName](https://www.g2.com/sellers/ringbyname)
- **Year Founded:** 2012
- **HQ Location:** Miami, US
- **Twitter:** @ringbyname  
738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54e0370d5157cd77a690b52994a5519fab3ecfefe46d3117305d98f73f307709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringbyname%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Small, 38% Medium

#### What Are Recent G2 Reviews of RingByName?

**["Track your Customers"](https://www.g2.com/survey_responses/ringbyname-review-5277431)**

**Rating:** 4.5/5.0 stars

_— Muhammed K._

[Read full review](https://www.g2.com/survey_responses/ringbyname-review-5277431)

**["Great phone call monitoring tool"](https://www.g2.com/survey_responses/ringbyname-review-7881145)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/ringbyname-review-7881145)

#### What Are G2 Users Discussing About RingByName?

- [What is RingByName used for?](https://www.g2.com/discussions/what-is-ringbyname-used-for)

### [GreenAds Global](https://www.g2.com/products/greenads-global/reviews)

GreenAds Global is a leading CPaaS provider and official Google RBM Partner & Meta Business Partner, helping businesses scale with WhatsApp API, RCS, SMS, and Voice solutions through our all-in-one Telinfy platform. Since 2011, we have supported 5,000+ businesses across Asia, Africa and the Middle East with reliable enterprise messaging solutions. Our platform, Telinfy, brings campaigns, customer conversations, automation, analytics and smart fallback into one easy-to-use communication hub. We help brands send promotional campaigns, transactional alerts, OTPs, reminders, support messages and conversational journeys through trusted channels like WhatsApp Business API, Google RCS, SMS and Voice. GreenAds Global is a Google RCS Messaging Partner, WhatsApp Business API provider and MEFFYS 2024 award winner.

**Average Rating:** 4.7/5.0

**Total Reviews:** 5

#### Who Is the Company Behind GreenAds Global?

- **Seller:** [GreenAds Global](https://www.g2.com/sellers/greenads-global)
- **Year Founded:** 2011
- **HQ Location:** Kochi, India
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abc3764c9e099acf891d7e9ea592e6a1faf9a29314e882cd25931fa75873ee15&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fgreenads-global-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®
- **Phone:** +91 484 350 3173

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Are Recent G2 Reviews of GreenAds Global?

**["Perfect Marketing Solution with Unmatched Support"](https://www.g2.com/survey_responses/greenads-global-review-13095187)**

**Rating:** 5.0/5.0 stars

_— FARZI F._

[Read full review](https://www.g2.com/survey_responses/greenads-global-review-13095187)

**["Streamlined Communication with Reliable Fallback Feature"](https://www.g2.com/survey_responses/greenads-global-review-13125356)**

**Rating:** 4.5/5.0 stars

_— anya s._

[Read full review](https://www.g2.com/survey_responses/greenads-global-review-13125356)

### [ICTBroadcast](https://www.g2.com/products/ictbroadcast/reviews)

Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine .

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ICTBroadcast?

- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ICTBroadcast?

- **Seller:** [ICTINNOVATIONs](https://www.g2.com/sellers/ictinnovations)
- **Year Founded:** 2006
- **HQ Location:** Multan, Pakistan
- **Twitter:** @tahiralmas  
1,064 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6eb80ff685f3b4e11dd5c237bc68b0dd3adad00887548bd37d0ed8a23c09451&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fict-innovations%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Small

#### What Are Recent G2 Reviews of ICTBroadcast?

**["Advanced telecommunication auto dialer Software - ICT broadcast"](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)**

**Rating:** 5.0/5.0 stars

_— Pavan V._

[Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)

**["Outbound Sales Management: ICTBroadcast the best yet"](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)

#### What Are G2 Users Discussing About ICTBroadcast?

- [What is ICTBroadcast used for?](https://www.g2.com/discussions/what-is-ictbroadcast-used-for)

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[Customer Success Software](https://www.g2.com/categories/customer-success)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
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Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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