Best Contact Center Software - Page 9

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Knowlarity Cloud Contact Center

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems.

Average Rating: 4.0/5.0

Total Reviews: 13

How Do G2 Users Rate Knowlarity Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 5.0/10 (Category avg: 8.5/10)
  • Administrator Access: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Knowlarity Cloud Contact Center?

Who Uses This Product?

  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Knowlarity Cloud Contact Center?

What Are G2 Users Discussing About Knowlarity Cloud Contact Center?

Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Average Rating: 3.7/5.0

Total Reviews: 31

How Do G2 Users Rate Toky?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Toky?

  • Seller: Toky
  • Year Founded: 2014
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 25% Medium

What Are Recent G2 Reviews of Toky?

What Are G2 Users Discussing About Toky?

ComputerTalk

ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.

Average Rating: 3.7/5.0

Total Reviews: 10

How Do G2 Users Rate ComputerTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.3/10 (Category avg: 8.5/10)
  • Administrator Access: 6.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ComputerTalk?

  • Seller: ComputerTalk
  • Year Founded: 1987
  • HQ Location: Richmond HIll, ON, Canada
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®
  • Phone: 1.800.410.1051

Who Uses This Product?

  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of ComputerTalk?

What Are G2 Users Discussing About ComputerTalk?

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CC4Teams

CC4Teams brings every customer conversation, AI, and customer information together in Microsoft Teams. Microsoft Teams Certified, ISO 27001, and Microsoft 365-certified SaaS app What makes us different: Voice, Email, WebChat and WhatsApp, reporting, recording, and CRM integration in one solution, visible in one screen. AI built directly into every contact flow AI Agents and employees work together and are reported on in the same way Conversations are handed over with the full context from different channels Customer information appears automatically from the CRM Employees work in the familiar Microsoft Teams environment

Average Rating: 4.8/5.0

Total Reviews: 9

How Do G2 Users Rate CC4Teams?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CC4Teams?

  • Seller: ContactCenter4ALL
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vianen, North Brabant, Netherlands
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 78% Small, 11% Medium

What Are Recent G2 Reviews of CC4Teams?

ClearTouch Operator

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate ClearTouch Operator?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind ClearTouch Operator?

Who Uses This Product?

  • Company Size: 56% Medium, 44% Large

What Do G2 Reviewers Say About ClearTouch Operator?

AI-generated summary from verified user reviews

Pros
  • Users find ClearTouch Operator easy to use, appreciating its fast turnaround and user-friendly interface for managing tasks.
  • Users praise the wealth of features in ClearTouch Operator, highlighting its adaptability and seamless integration for call centers.
  • Users appreciate the analytics capabilities of ClearTouch Operator, enabling effective monitoring and reporting for improved performance.
  • Users value the efficient call management features of ClearTouch Operator, enhancing contactability and API integration for superior service.
  • Users value the call recording feature of ClearTouch Operator, enabling easy monitoring and access to important analytics.
Cons
  • Users face integration issues due to complex API dependencies, leading to slow responses for new requirements.
  • Users find the long delays in response for new requirements and complex API calls quite frustrating.
  • Users experience frustratingly long wait times for responses on new requirements, hindering efficient integration processes.
  • Users experience significant technical issues with ClearTouch Operator, particularly with slow responses and complex API integrations.

What Are Recent G2 Reviews of ClearTouch Operator?

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate PBXware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 3.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind PBXware?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About PBXware?

AI-generated summary from verified user reviews

Pros
  • Users find PBXware to be an incredibly easy-to-use solution, streamlining communications effortlessly with minimal setup time.
  • Users appreciate the reliability of PBXware, enjoying seamless integration and strong support for a smooth experience.
  • Users value the flexibility of PBXware, enabling easy server deployment and seamless system adjustments for varied needs.
  • Users find PBXware to be incredibly helpful for managing diverse communication needs seamlessly on a single platform.
  • Users find PBXware to be cost-effective, providing great value without compromising on quality or features.
Cons
  • Users find the complex processes of PBXware challenging, particularly regarding self-management and system navigation.
  • Users find PBXware's lack of intuitiveness hampers navigation and complicates functionality, diminishing the overall user experience.
  • Users desire a more robust API for better integration and contact management capabilities within PBXware.
  • Users find the difficult settings management a bit overwhelming, complicating the overall experience with PBXware.
  • Users find PBXware's navigation difficulty frustrating, hindering their overall user experience and ease of use.

What Are Recent G2 Reviews of PBXware?

StringeeX

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

Average Rating: 4.1/5.0

Total Reviews: 9

How Do G2 Users Rate StringeeX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind StringeeX?

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Are Recent G2 Reviews of StringeeX?

What Are G2 Users Discussing About StringeeX?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Lifesize CxEngage?

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.3/5.0

Total Reviews: 36

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind VirtualPBX?

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from VirtualPBX, highlighting their professionalism and dedication to client satisfaction.
  • Users value the excellent customer service at VirtualPBX, appreciating the professionalism and helpfulness of the team.
  • Users commend the helpful customer service of VirtualPBX, ensuring a seamless and supportive experience.
  • Users value the excellent customer service of VirtualPBX, appreciating the thorough assistance and clear communication.
  • Users value the efficiency of VirtualPBX, praising the prompt and professional assistance throughout their experience.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

Alvaria Intelligence Platform

The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate Alvaria Intelligence Platform?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Alvaria Intelligence Platform?

Who Uses This Product?

  • Company Size: 70% Large, 20% Medium

What Are Recent G2 Reviews of Alvaria Intelligence Platform?

What Are G2 Users Discussing About Alvaria Intelligence Platform?

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Broadvoice?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, making it ideal for non-technical staff and daily communication.
  • Users praise Broadvoice for its excellent customer support, noting their readiness to assist and resolve issues promptly.
  • Users commend the reliability of Broadvoice, noting seamless communication and robust support that enhances their operations.
  • Users value the ease of use of Broadvoice, particularly benefiting non-technical staff with seamless communication.
  • Users value the flexibility of access with Broadvoice, enabling seamless communication from anywhere, enhancing productivity.
Cons
  • Users find Broadvoice has a lack of intuitiveness, making it difficult to manage features and settings independently.
  • Users encounter call connectivity issues with occasional call cuts and stalling during longer conversations.
  • Users experience call issues with Broadvoice, including missed calls and poor call quality during conversations.
  • Users find the call tree setup and customer portal complex, making the overall experience less user-friendly.
  • Users experience internet dependency issues with Broadvoice, leading to call quality problems and loss of service during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

intalk.io

intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate intalk.io?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind intalk.io?

Who Uses This Product?

  • Company Size: 56% Small, 44% Medium

What Do G2 Reviewers Say About intalk.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support of intalk.io, resolving integration issues promptly and effectively.
  • Users enjoy the ease of use of intalk.io, praising its lightweight UI and smooth integration capabilities.
  • Users value the easy integrations of intalk.io, enabling seamless connectivity with various essential tools and platforms.
  • Users highlight the wide range of features and excellent integrations, making intalk.io easy and effective to use.
  • Users value the wide range of integrations with platforms like Freshdesk and Salesforce, enhancing their workflow efficiency.
Cons
  • Users criticize the poor interface design of intalk.io, finding it unattractive and complicated with unnecessary integrations.
  • Users find the poor UI design of intalk.io unattractive and plagued by unnecessary integrations and errors.
  • Users face bugs and errors that hinder functionality and frustrate the overall user experience.
  • Users face integration issues with unnecessary features, a weak UI, and frequent errors that hinder usability.
  • Users face navigation difficulties due to the cluttered UI and unnecessary integrations complicating their experience.

What Are Recent G2 Reviews of intalk.io?

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate ITC Cloud?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind ITC Cloud?

  • Seller: In-Telecom
  • Year Founded: 2009
  • HQ Location: Slidell, Louisiana
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About ITC Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ITC Cloud to be highly reliable and easy to use, enhancing their work-from-anywhere experience.
  • Users find ITC Cloud to be highly affordable, making it ideal for small to medium-sized businesses.
  • Users value the efficiency of ITC Cloud, enabling seamless outreach and reliable data management globally.
  • Users value the reliability of ITC Cloud, appreciating its ease of use and flexibility for global work.
  • Users appreciate the flexibility of remote work with ITC Cloud, making it easy and reliable to manage tasks anywhere.
Cons
  • Users often face poor connectivity with ITC Cloud, particularly in low bandwidth environments, affecting performance and usability.
  • Users report serious security concerns with ITC Cloud, including data loss, theft, and unreliable support.
  • Users find the pricing structures of ITC Cloud to be challenging, requiring careful monitoring to avoid extra costs.
  • Users face internet dependency issues with ITC Cloud, impacting performance and usability on mobile devices.
  • Users experience connection issues on poor networks, affecting usability and the overall user experience with ITC Cloud.

What Are Recent G2 Reviews of ITC Cloud?

Lumen Contact Center

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Lumen Contact Center?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Lumen Contact Center?

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Lumen Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless CRM integration of Lumen Contact Center, enhancing efficiency in managing customer interactions.
  • Users appreciate the user-friendly interface of Lumen Contact Center, making implementation and updates straightforward and efficient.
  • Users value the call recording feature of Lumen Contact Center for its effectiveness in enhancing customer interactions.
  • Users value the multiple channel support of Lumen Contact Center, enhancing customer interaction and satisfaction.
  • Users commend the prompt and responsive customer support, enhancing customer experience with professional assistance on queries.
Cons
  • Users face challenges with data management, requiring significant effort to integrate and sync with existing systems and applications.
  • Users experience slow performance and inadequate reporting features, making data consolidation and analysis unnecessarily challenging.
  • Users feel the pricing of Lumen Contact Center is higher compared to other customer support options, affecting affordability.
  • Users face integration issues requiring extra effort, impacting compatibility and data syncing with existing systems.
  • Users find it challenging to manage multiple toll numbers, leading to a number issues in the Lumen Contact Center.

What Are Recent G2 Reviews of Lumen Contact Center?

What Are G2 Users Discussing About Lumen Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025