Knowlarity Cloud Contact Center Reviews & Product Details

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems.

Seller

Knowlarity Communications

Discussions

Knowlarity Cloud Contact Center Community

Overview by

Kartik Poply

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User Insights

Average based on 14 real user reviews.

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Elluru Venkata S.

Manager

Enterprise (> 1000 emp.)

7/31/2025

"Beyond the calls and ring"

4.5/5

What do you like best about Knowlarity Cloud Contact Center?

The best part about Knowlarity is integration of automation and real-time call insights. It empowers our team to handle high volumes efficiently with features like smart call routing, live monitoring, and CRM sync — all while maintaining excellent call quality. The interface is intuitive, and the ability to track cge performance in detail has significantly improved our decision-making and customer engagement strategies. Usage is very friendly and the usage is very friendly which makes it as my best choice. frequent usage is also smoother and not much lagger Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Synchronization of call logs would take time sometimes can affect real time tracking Review collected by and hosted on G2.com.

Nikhil K.

Founder & CIO

Mid-Market (51-1000 emp.)

9/3/2023

"Worst Company to work with"

0/5

What do you like best about Knowlarity Cloud Contact Center?

The solution is cheaper than any other standard solution out there. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

They lack professionalism; There are many contacts to deal with at each step of the lengthy setup procedure, consuming months of calls and several calls to get a setup done. Also, they never reply if anything breaks. Review collected by and hosted on G2.com.

Abhinav K.

Director-Sales

Small-Business (50 or fewer emp.)

Originally submitted 3/23/2023

"Easy to use Cloud Telephony Platform"

3.5/5

What do you like best about Knowlarity Cloud Contact Center?

Offers high-quality Cloud telephony options. Both parties hear crystal clear voice and real-time recordings and reports are also available. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Poor onboarding support. The integration support was poor as well. Review collected by and hosted on G2.com.

Gajendra S.

Manager of Sales

Mid-Market (51-1000 emp.)

Originally submitted 11/14/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"budget Cloud contact center"

5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

Cloud Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

Easy to implement, this product is plug and play and its very helpful for SME and MSME companies who want to have their contact center solution rather than outstretching the same to someone and paying extra for that. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Their backend team takes the time to deliver the solution. Their unnecessary internal process increases the delivery time of a required solution because of their unnecessary internal process. Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Enterprises that outsource their process to BPO companies or contact centers get a lot of benefits by implementing this at their end.

1. Cost saving as enterprises have to pay heavily to these BPO or contact centers huge money approx 20-25K/Month/Seat

2. You have control and visibility on the quality of staff.

3. You can implement changes to enhance the process at your end rather than being dependent on someone else's opinion. Review collected by and hosted on G2.com.

Nikhil S.

Assistant General Manager

Education Management

Mid-Market (51-1000 emp.)

1/9/2022

"Professionally run Enterprise grade Solution"

5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

We hired Knowlarity's Cloud Telephony solution for our call centre. They helped us replace the physical telephonic infrastructure required to be maintained at our office premises and took the whole solution on the cloud. Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

The solution is deployed within a span of few days and you do not need to have any physical infrastructure at your end. The team is very professional and deliver the solution within the promised timelines. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

There may be once in a while disruptions in service but that is understood considering the scale at which they operate and the fact that they deal with almost all the operators in India. Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Running a professional call centre required a lot of hardware and technical know-how. This was totally replaced by Knowlarity's Cloud Telephony solution. Besides, a dedicated relationship manager helps in resolving any ongoing issues within a few hours. Review collected by and hosted on G2.com.

Kartik P.

Marketing Manager

Mid-Market (51-1000 emp.)

11/24/2021

"The Most Advanced Solution for Cloud Telephony with Most innovative features like Speech Analytics"

4.5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

Our Company was facing issues the IVR quality, and a significant drop in the number of users was a big concern with Knowlarity's Cloud Telephony. We have not only enhanced IVR quality, but also the conversion cycle has increased multiple folds. I recommend the use of Real-Time Speech Analytics as it helps the agent to understand the requirements better. Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

The innovative approach towards the challenges be it through the tough times of covid or be it after hours sales support. They have always come out as a winner and helped me and my organisation with new solution be it softphone or Click to call addition to our CRM. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Nothing as of Now. But Will surely add it up if required. Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

The IVR quality and Conversion problem has entirely been resolved. With the addition of Click to Call to CRM, we just don't need our devices anymore. It is just a simple UI for our agents, and they love it. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

12/22/2021

"Great Customer Service & Problem Solving Approach"

5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

We had a requirement of cloud telephony for one of our newly launched products. While researching, we came across Knowlarity's products, but the highlight was when we talked to the respective product teams, which was highly motivated. Our problem required a very high-level solution of doing location-based routing, we found Knowlarity's teams highly motivated to solve this problem with a new product. Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

Customer-centric approach & highly motivated sales & customer success team Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Time taken to deliver the final solution, which was more than discussed timelines Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Cloud Telephony solution & benefit was that we got the location-based routing that was need of the new call centre setup Review collected by and hosted on G2.com.

Shivam P.

Account Manager - Growth (CDO Office)

Mid-Market (51-1000 emp.)

8/24/2021

"Super Receptionist for Cloud Telephony"

5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

Managing inbound calls of prospects, sales reps calling the prospects and existing customers, customer engagement team calling existing customers for any issues, billing, upgrade and support calling existing customers for issue resolution Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

User friendly, team is very customer centric, lowest downtime in the industry Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Android and iOS app could be much better Review collected by and hosted on G2.com.

Recommendations to others considering Knowlarity Cloud Contact Center:

Go for it if you're looking for a cloud telephony solution in India or abroad. Cost effective, team is very customer centric Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Verified User in Higher Education

Enterprise (> 1000 emp.)

Originally submitted 11/23/2021

"Pioneers in Cloud Telephony Services"

4/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

Handling many enterprise clients majorly in India & dubai. Having the latest technology to ensure business use the minimum capex & infra capabilities for their call center operations. Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

They are the first in the segment with excellent after sales support Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Problem resolution takes a bit more time than expected Review collected by and hosted on G2.com.

Recommendations to others considering Knowlarity Cloud Contact Center:

I would say you must go with the brand rather than choosing a newbie who you found through some ads Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Have setup a small call center for my business with minimum capex and infrastructure cost using knowlarity's softphone solution. Benefits are hd voice quality, no issue of network, etc Review collected by and hosted on G2.com.

Gutha Y.

Software Engineer

Mid-Market (51-1000 emp.)

10/29/2021

"Knowlarity Feedback"

3/5

What do you like best about Knowlarity Cloud Contact Center?

While integrating with Salesforce, it will provide us the Salesforce AppExchange products, which don't require any customization to integrate. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

It is not compatible for Salesforce Lightning application. Review collected by and hosted on G2.com.