G2

Gajendra S.

Manager of Sales

Mid-Market (51-1000 emp.)

11/14/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"budget Cloud contact center"

5/5

Describe the project or task Knowlarity Cloud Contact Center helped with:

Cloud Review collected by and hosted on G2.com.

What do you like best about Knowlarity Cloud Contact Center?

Easy to implement, this product is plug and play and its very helpful for SME and MSME companies who want to have their contact center solution rather than outstretching the same to someone and paying extra for that. Review collected by and hosted on G2.com.

What do you dislike about Knowlarity Cloud Contact Center?

Their backend team takes the time to deliver the solution. Their unnecessary internal process increases the delivery time of a required solution because of their unnecessary internal process. Review collected by and hosted on G2.com.

What problems is Knowlarity Cloud Contact Center solving and how is that benefiting you?

Enterprises that outsource their process to BPO companies or contact centers get a lot of benefits by implementing this at their end.

1. Cost saving as enterprises have to pay heavily to these BPO or contact centers huge money approx 20-25K/Month/Seat

2. You have control and visibility on the quality of staff.

3. You can implement changes to enhance the process at your end rather than being dependent on someone else's opinion. Review collected by and hosted on G2.com.