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Toky Reviews & Product Details

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Seller

Toky

Languages Supported

English, Portuguese, Spanish

Product Description

Receive calls from your website, social profiles and regular phones, all in one place

Overview by

Germán Andrés Castaño Vásquez (Más de 20 años de experiencia en procesos de negocio y tecnología)

Pricing

Pricing provided by Toky.

ENTREPRENEUR

$20

user/month (billed annually)

BUSINESS

$30

agent/month (billed annually)

View More Pricing Information

Top-Rated Alternatives

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Toky Media

Toky Demo - Get virtual phone numbers in many countries

Make your business local to customers in more than 60 countries with local and toll-free phone numbers

Toky Demo - Integrate your business phone to your apps

Integrate Toky with CRM like Pipedrive, Hubspot, Salesforce, Zoho and much more and more apps to improve productivity in your sales and support processes

Toky Demo - SMS, Fax and more great features

Use SMS to send notifications to customers, receive faxes in your email, get transcriptions of your call recordings and many more features.

Toky Demo - Use your phone system anywhere

Use Toky in your browser, Mac or Windows desktop or get our apps for Android and iPhone to use Toky on the go

Toky Demo - Allow free calls from your website

Use SMS to send notifications to customers, receive faxes in your email, get transcriptions of your call recordings and many more features.

Toky Reviews (32)

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Emily C.

Marketing Manager

Small-Business (50 or fewer emp.)

5/23/2023

"Easy for all to use"

4/5

What do you like best about Toky?

It's app integrations and talking and texting capabilities. It has an easy to use interface and requires no coding experience. Review collected by and hosted on G2.com.

What do you dislike about Toky?

It has high monthly charges for each number. Review collected by and hosted on G2.com.

Moses Oniel D.

Sales Development Representative

Computer Software

Mid-Market (51-1000 emp.)

7/19/2022

"Toky and its Performance"

4/5

What do you like best about Toky?

You can make calls around the Globe through Toky. Plus every recording has its own unique URL and you can also download call recordings. It also allows us to download a call transcript. Through Toky, we can send text messages and also leave manual and automatic voicemails. It also gives you the ability to transfer calls on the other extensions. Review collected by and hosted on G2.com.

What do you dislike about Toky?

You cannot send emails or run email cadence through Toky. If a customer or prospect does not pick-ups the call it does not considers it a call. Even the valid nos. that do not give any dial tone for a moment while making a call are not considered to be a call in Toky. Calling on the restricted nos. are also considered call attempts. Interface for checking total dials of the day and your personal dials as an agent is quite complex. Regardless of integrating Toky with Salesforce, the call notes added on Toky do not get reflected on Salesforce. Review collected by and hosted on G2.com.

Kayla K.

Lead Implementation Specialist

Small-Business (50 or fewer emp.)

9/29/2022

"Easy Way to Communicate with Clients"

4.5/5

What do you like best about Toky?

Straightforward, easy to use platform with great reporting! Review collected by and hosted on G2.com.

What do you dislike about Toky?

The whispering feature could use some help with better outlining of what the symbols (whisper/mute) mean on the call. The help center article they have also doesn't define this. It's confusing as to what symbol means what without testing it out. Review collected by and hosted on G2.com.

Dina K.

Head of UX

Information Technology and Services

Mid-Market (51-1000 emp.)

12/17/2021

"Works just ok for international calls and sms"

2.5/5

What do you like best about Toky?

Toky allows choosing from a range of phone numbers depending on where I have to call ( different cities area codes), relatively good rates for international calls and SMS, that I have to do a lot for work Review collected by and hosted on G2.com.

What do you dislike about Toky?

Though there is an extension number in my profile settings, I still ( after 2 years of using the tool) haven't found a way to receive calls- neither on desktop nor on mobiles. No notifications ( I get to miss incoming messages as well, as they get pushed down by the newer messages ( I get to miss incoming messages as well, as they get pushed down by the newer messages) Review collected by and hosted on G2.com.

What problems is Toky solving and how is that benefiting you?

I am using this tool to call and send SMS to my clients who are located all around the world. Having phone numbers with different area codes makes it easier to build trust when calling clients- they think I call them from a particular branch location, while I am somewhere else. The "new message" red dot doesn't help, as it disappears as soon as one of the team members opens it. I wish there would be a search functionality to look for something in particular within the message body, not only the receivers' names. Review collected by and hosted on G2.com.

Anatole N.

Owner

Small-Business (50 or fewer emp.)

10/12/2020

"Terrible product and terrible customer service"

0/5

What do you like best about Toky?

Absolutely nothing unfortunately. This had been a mistake to switch to them. Review collected by and hosted on G2.com.

What do you dislike about Toky?

I switched to Toky from Aircall after using it for 2 years and what a mistake I have made.

The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also cannot save the contact from the desktop app. You have to use the browser and login to do that.

The phone app will not answer any phone calls. It just doesn’t work. I am using iPhone 11 with iOS 14 and this app just buggy. If do manage to call out and talk to a customer via the phone app, when you finish the call, it still will show that you’re on call forever until you force close the app.

Their support chat took 4 hours to help me answer 3 questions. They don’t respond on time and seem to not care. If you check their reviews on G2.com, they have the lowest customer service rating of any voip app I’ve seen. I should’ve checked that before switching.

Do yourself a favor and use anyone but them. Review collected by and hosted on G2.com.

Recommendations to others considering Toky:

Do yourself a favor and look elsewhere. Unless you want to deal with lack of basic features like DND, adding contacts from the app, constant bugs and lack of customer support. Review collected by and hosted on G2.com.

What problems is Toky solving and how is that benefiting you?

None. More problems than solutions from this product. Review collected by and hosted on G2.com.

Erik O.

Mid-Market (51-1000 emp.)

9/28/2020

"Easy to use"

5/5

What do you like best about Toky?

We use Toky for political meetings with 200 attendees that watch a livestream. We use MyMeet.no as speechlist and digital meeting software, and when a delegate needs to speak he adds himself to MyMeet and the Toky operator sees that and use the Toky excellent powerdialer. Review collected by and hosted on G2.com.

What do you dislike about Toky?

The way we use Toky there is no cons for us. That is why we come back to Toky solution and will use this for future political meetings where we can not meet. Review collected by and hosted on G2.com.

Recommendations to others considering Toky:

I use the powerdialer feature and upload delegates. We rally need 100% uptime when we do live streaming and there is maybe 30 on the speechlist that want to speak. Toky did not fail a single time and that is so easy to use makes Toky a no brainer for our political meetings. Review collected by and hosted on G2.com.

What problems is Toky solving and how is that benefiting you?

People can`t meet these days, and some people have a hard time using digital tools with cameras and microphone, like Teams, Zoom or other meeting platform. Using MyMeet.no in combination with Toky is really great for non-technical delegates. Everybody can pick up the phon and be a part of the democracy in the meeting without technical barrier. Review collected by and hosted on G2.com.

rajarajeswari r.

Enrollment Advisor

Enterprise (> 1000 emp.)

7/31/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Toky is the Best Communication Tool"

5/5

What do you like best about Toky?

I have been used the Toky for calling my Clients mainly international clients. For several year i have been used this Toky for dialing, sending a voice message to the client if they are not picking the call, we can record the call while we are speaking sending sms . This toky is cheap and very easy tool to use and communicate with our clients. we can access our reports also through Toky Review collected by and hosted on G2.com.

What do you dislike about Toky?

There is no dislike in this toky since it is user friendly and for calling it is very useful through toky we can dial to any countries Review collected by and hosted on G2.com.

Recommendations to others considering Toky:

I will recommend the toky tool to the other business person to use in their company since it will help them for easy communication and their employees can use the tool when they are speaking with their clients Review collected by and hosted on G2.com.

What problems is Toky solving and how is that benefiting you?

Benefits is with toky we can dial internationally we can speak to international clients and our clients if they are not picking the call once we leave the voice message they reply back to us and send sms it is very useful tool Review collected by and hosted on G2.com.

David R.

Customer Support Manager

Small-Business (50 or fewer emp.)

11/12/2020

"Quality and ease of use"

4.5/5

What do you like best about Toky?

Ease of implementation, call quality, and the good customer service they have. They respond very quickly and resolve any questions immediately. Review collected by and hosted on G2.com.

What do you dislike about Toky?

Some sections of the service settings were a bit hidden and it was difficult to find them. They have improved it with the latest restructuring of the panel they have done. The call quality is very good. Review collected by and hosted on G2.com.

Recommendations to others considering Toky:

Contacting through chat is very easy and they resolve all the questions you have. Review collected by and hosted on G2.com.

What problems is Toky solving and how is that benefiting you?

All our pre-sales and post-sales service is carried out through Toky. Being integrated with different tools makes our daily work easier. Review collected by and hosted on G2.com.