Best Co-Browsing Software - Page 3
Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.
Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.
To qualify for inclusion in the Co-Browsing category, a product must:
Best Co-Browsing Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more
- Consumer Services
- 45% Mid-Market
- 28% Enterprise
446 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in t
- 50% Mid-Market
- 50% Small-Business
2,507 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
REACHUM is the first post-SCORM AI Learning Platform built for the enterprise, designed to empower any modern training department. It serves as a unified, strategic learning engine that eliminates
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed.
- 54% Small-Business
- 31% Mid-Market
5 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service wi
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Here's a concise product description for **Blitzz Cobrowse** on G2: --- **Blitzz Cobrowse** enables seamless customer support through real-time screen sharing and collaboration without downloads or
- 100% Small-Business
288 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every sin
- Computer Software
- 21% Small-Business
- 14% Mid-Market
31,216 Twitter followers
