# eGain Cobrowse Reviews **Vendor:** eGain **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About eGain Cobrowse eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. ## eGain Cobrowse Pros & Cons **What users like:** - Users appreciate the **simplicity of assistance** with eGain Cobrowse, enjoying real-time support without lengthy explanations. (1 reviews) - Users value the **simplicity of remote support** with eGain Cobrowse, enabling direct assistance through real-time screen visibility. (1 reviews) - Users appreciate the **simplicity** of eGain Cobrowse, enabling quick assistance through live screen sharing with agents. (1 reviews) **What users dislike:** - Users often face **lagging issues** that disrupt workflow, causing frustrations during critical problem-solving moments. (1 reviews) - Users often experience **slow performance** , leading to disruptions and freezes that hinder effective problem resolution. (1 reviews) ## eGain Cobrowse Reviews ### 1. Streamlining online assistance for a better experience **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham A. | Senior Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about eGain Cobrowse?** The greatest part of eGain Cobrowse for me is the simplicity it offer in finding assistance. Agent have the ability to view my display swiftly and walk me through problems live, removing the need for extended explanantions. **What do you dislike about eGain Cobrowse?** Occasionally, during work, disruptions occur in the form of system slowdowns or downright freezes. This break in process, especially prevalent at the crux of resolving problems, becomes a source of annoyance. **What problems is eGain Cobrowse solving and how is that benefiting you?** eGain Cobrowse eliminates issues tied to interfacing with intricate web platforms or forms. It does this by making it possible for representatives to give hands on help to users in real time. this enhances the speed of tasks and minimizes exasperation. Its advantages for users lie in its ability to offer instant, custom support, giving them the certainty that tasks will be done right, devoid of any baffling missteps. ### 2. Customer service and contact center agents tools they need to help online customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about eGain Cobrowse?** It lets agents give real-time, collaborative, high-value support. By helping people right when they need it, your business can turn website visitors, who are customers or potential customers, into profitable, long-term customers. **What do you dislike about eGain Cobrowse?** Interface design could be improved. API integrations limited. Not easy to get in touch with Support. **What problems is eGain Cobrowse solving and how is that benefiting you?** Agent and customer can fill out forms together, field by field. They can even highlight certain parts of a form or web page to make them easier to see. Lets you set up business rules for certain web pages. For example, a business rule can be written to stop agents from submitting forms or viewing sensitive information in certain form fields. - [View eGain Cobrowse pricing details and edition comparison](https://www.g2.com/products/egain-cobrowse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A44%3A04+-0500&secure%5Bsession_id%5D=0e29fa9e-0c98-4689-810d-b553749ca53a&secure%5Btoken%5D=8e68ed7e67e47d652b245ada332e37b071bc78f7a9513c976c63e493c480befe&format=llm_user) ## eGain Cobrowse Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top eGain Cobrowse Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,859 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (674 reviews)