--- title: eGain Cobrowse Reviews meta_title: 'eGain Cobrowse Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how eGain Cobrowse works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # eGain Cobrowse Reviews **Vendor:** eGain **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About eGain Cobrowse eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. ## eGain Cobrowse Pros & Cons **What users like:** - Users value the **simplicity of assistance** with eGain Cobrowse, allowing agents to quickly view and resolve issues live. (1 reviews) - Users appreciate the **real-time assistance** provided by eGain Cobrowse, enabling quick problem-solving through live agent support. (1 reviews) - Users commend the **simplicity** of eGain Cobrowse, enabling quick, live assistance without lengthy explanations. (1 reviews) **What users dislike:** - Users often experience **lagging issues** that disrupt workflow and frustrate the problem resolution process. (1 reviews) - Users experience **slow performance** with eGain Cobrowse, facing frustrating system slowdowns and freezes during critical tasks. (1 reviews) ## eGain Cobrowse Reviews ### 1. Streamlining online assistance for a better experience **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham A. | Senior Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about eGain Cobrowse?** The greatest part of eGain Cobrowse for me is the simplicity it offer in finding assistance. Agent have the ability to view my display swiftly and walk me through problems live, removing the need for extended explanantions. **What do you dislike about eGain Cobrowse?** Occasionally, during work, disruptions occur in the form of system slowdowns or downright freezes. This break in process, especially prevalent at the crux of resolving problems, becomes a source of annoyance. **What problems is eGain Cobrowse solving and how is that benefiting you?** eGain Cobrowse eliminates issues tied to interfacing with intricate web platforms or forms. It does this by making it possible for representatives to give hands on help to users in real time. this enhances the speed of tasks and minimizes exasperation. Its advantages for users lie in its ability to offer instant, custom support, giving them the certainty that tasks will be done right, devoid of any baffling missteps. ### 2. Customer service and contact center agents tools they need to help online customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about eGain Cobrowse?** It lets agents give real-time, collaborative, high-value support. By helping people right when they need it, your business can turn website visitors, who are customers or potential customers, into profitable, long-term customers. **What do you dislike about eGain Cobrowse?** Interface design could be improved. API integrations limited. Not easy to get in touch with Support. **What problems is eGain Cobrowse solving and how is that benefiting you?** Agent and customer can fill out forms together, field by field. They can even highlight certain parts of a form or web page to make them easier to see. Lets you set up business rules for certain web pages. For example, a business rule can be written to stop agents from submitting forms or viewing sensitive information in certain form fields. - [View eGain Cobrowse pricing details and edition comparison](https://www.g2.com/products/egain-cobrowse/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+12%3A03%3A49+-0500&secure%5Bsession_id%5D=bb1c898b-a5db-44df-8317-fba975386d53&secure%5Btoken%5D=675c6010d3d277f81ff30a9fac96a8e2e65718f96bb18284ac6d3c886d6ac54a&format=llm_user) ## eGain Cobrowse Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top eGain Cobrowse Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,904 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (685 reviews)