# Best Chatbots Software for Small Business - Page 7 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 762 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 762+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=5884&focus%5B%5D=19432) Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Wati, Smartsupp, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=smartsupp&focus%5B%5D=birdeye&segment=small-business) **Sponsored** ### Gemini Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-15T08%3A58%3A33Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332376&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D7&secure%5Btoken%5D=8cf490e42b01cda4bb7d255b4026791f428c435cfb185b45379dad9885075262&secure%5Burl%5D=https%3A%2F%2Fdocs.cloud.google.com%2Fgemini-enterprise-agent-platform%2Fmodels%2Fgoogle-models%2F%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%25epid%21-%25ecid%21-gemini%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Quick Facebook Chat App](https://www.g2.com/products/quick-facebook-chat-app/reviews) Quick Facebook Chat App is a tool designed to integrate Facebook Messenger into e-commerce websites, enabling real-time communication between businesses and customers. This integration allows for immediate responses to inquiries, enhancing customer engagement and support. Key Features and Functionality: - Seamless Integration: Easily embeds Facebook Messenger into your website, providing a familiar chat interface for users. - Real-Time Communication: Facilitates instant messaging between customers and businesses, improving response times and customer satisfaction. - Customization Options: Offers customizable chat widgets to match the website's design and branding. - Mobile Responsiveness: Ensures a smooth chat experience across various devices, including smartphones and tablets. - Automated Responses: Supports setting up automated replies to common questions, enhancing efficiency. Primary Value and Solutions Provided: Quick Facebook Chat App addresses the need for prompt and effective customer communication in the digital marketplace. By integrating a widely-used messaging platform directly into e-commerce sites, it reduces barriers to customer engagement, leading to increased trust and potentially higher conversion rates. The app's real-time chat capabilities ensure that customer inquiries are addressed swiftly, improving overall user experience and satisfaction. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Quick Facebook Chat App? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 7.3/10 (Category avg: 8.8/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 7.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Quick Facebook Chat App? - **Seller:** [ShopBase](https://www.g2.com/sellers/shopbase) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @beeketing 1,041 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=07048b063a54b4bc4f2d1681d2ed2e898473a23bb2fa4de8bd2fd6448a778607&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshopbase%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 79% Small, 21% Medium #### What Do G2 Reviewers Say About Quick Facebook Chat App? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time connection** with customers through Facebook Messenger integration, enhancing follow-up capabilities. ##### Cons - Users often face **connection/loading glitches** that hinder timely message delivery and overall chat functionality. - Users often experience **slow loading** times, leading to delays in sending and receiving messages during chats. - Users experience **connection and loading delays** with the Quick Facebook Chat App, impacting message delivery and content access. #### What Are Recent G2 Reviews of Quick Facebook Chat App? **["Great Real-Time Customer Chat, but Needs More Reliable Performance"](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-11804754)** **Rating:** 4.0/5.0 stars _— Darnisha L._ [Read full review](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-11804754) **["Effortless Direct Messaging Across Platforms"](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-12104983)** **Rating:** 4.5/5.0 stars _— Darnisha L._ [Read full review](https://www.g2.com/survey_responses/quick-facebook-chat-app-review-12104983) #### What Are G2 Users Discussing About Quick Facebook Chat App? - [What is Quick Facebook Chat App used for?](https://www.g2.com/discussions/what-is-quick-facebook-chat-app-used-for) ### [GPTconnect](https://www.g2.com/products/gptconnect/reviews) GPTconnect.ai is an AI chatbot platform leveraging ChatGPT technology to transform customer support. With powerful integrations across multiple platforms, GPTconnect.ai enables businesses to automate their customer service, enhance engagement, and save time, thereby driving sales and improving the overall customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate GPTconnect? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.8/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind GPTconnect? - **Seller:** [Guy Dinay](https://www.g2.com/sellers/guy-dinay) - **Year Founded:** 2022 - **HQ Location:** Middletown - **Twitter:** @gptconnectai 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5328ddcb7ab7062cc49cb486d1e3e8d5dc15d37519c1f3f896dac6d56b6c0a31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgptconnect&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 65% Small, 30% Medium #### What Do G2 Reviewers Say About GPTconnect? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless integrations** of GPTconnect, enhancing user experience and simplifying chatbot creation across platforms. - Users find GPTconnect **very user friendly** , enhancing their experience with seamless integration and easy real-time conversations. - Users love the **seamless integration** of GPTconnect, enhancing efficiency and user experience in complex problem-solving. - Users value the **automation capabilities** of GPTconnect, enhancing efficiency and elevating customer satisfaction. - Users value the **customization options** of GPTconnect, enabling them to create personalized chatbots that enhance customer engagement. ##### Cons - Users find the **limited customization options** of GPTconnect hinder their ability to create brand-aligned chatbots. - Users find **fine-tuning difficulties** with GPTconnect, making brand alignment challenging without specialized programming skills. - Users express frustration over **connectivity issues** , particularly when needing to connect with customer support via phone. - Users experience **integration issues** with platforms like Instagram, leading to a frustrating and inconsistent experience. - Users desire **more in-depth reporting** features in the analytics dashboard for better insights and functionality. #### What Are Recent G2 Reviews of GPTconnect? **["Effortless Chatbot Integration for Small Businesses"](https://www.g2.com/survey_responses/gptconnect-review-11917360)** **Rating:** 4.5/5.0 stars _— Verified User in Higher Education_ [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11917360) **["Effortless AI Integration Simplifies Our Workflow"](https://www.g2.com/survey_responses/gptconnect-review-11914614)** **Rating:** 4.0/5.0 stars _— Verified User in Public Relations and Communications_ [Read full review](https://www.g2.com/survey_responses/gptconnect-review-11914614) ### [PandaChat.ai](https://www.g2.com/products/pandachat-ai/reviews) PandaChat - AI Customer Support Platform PandaChat is an all-in-one customer support solution that uses artificial intelligence to automate and streamline your customer communications. Our platform connects all your support channels - website chat, email, social media, and reviews - into one easy-to-use system. Key Features: Smart AI chatbots that handle common customer questions 24/7 Automatic responses to frequently asked questions Works with your existing tools (Google Workspace, Microsoft Outlook, Shopify, WooCommerce, Magento) Translates messages between agents and customers in 95+ languages Manages Facebook and Instagram comments automatically Tracks orders and updates customers automatically Secure on-premise deployment option available Benefits for Your Business: Answers up to 90% of customer questions without staff needed Reduces support costs by up to 60% Provides instant responses to customers anytime Works in multiple languages for global businesses Gives your team more time for complex customer issues Perfect For: Online stores and e-commerce businesses Schools and training programs SaaS companies Any business with customer support needs PandaChat has been recognized with the SDC Award for AI Innovation and helps businesses around the world provide better, faster customer service while saving time and money. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate PandaChat.ai? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.8/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind PandaChat.ai? - **Seller:** [PandaChat.ai](https://www.g2.com/sellers/pandachat-ai) - **HQ Location:** Ljubljana, SI - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec8b5de8604bccd66763f30801725428c6407e78c1cc2488b3d67e22e6079f51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpandachat%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 22% Large #### What Are Recent G2 Reviews of PandaChat.ai? **["Great use of AI"](https://www.g2.com/survey_responses/pandachat-ai-review-9658068)** **Rating:** 5.0/5.0 stars _— Doodle G._ [Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9658068) **["A powerful tool to simplify research and increase productivity."](https://www.g2.com/survey_responses/pandachat-ai-review-9155677)** **Rating:** 4.0/5.0 stars _— Vihaan I._ [Read full review](https://www.g2.com/survey_responses/pandachat-ai-review-9155677) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver is the agentic omnichannel customer service platform. It comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 6.7/10 (Category avg: 8.8/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["A must-have for shared inboxes!"](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952)** **Rating:** 5.0/5.0 stars _— Sławomir P._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952) ### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 101 #### How Do G2 Users Rate yellow.ai? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.8/10) - **Analytics:** 8.3/10 (Category avg: 8.5/10) - **Collection of information:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind yellow.ai? - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai 1,550 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 850 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About yellow.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels. - Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience. - Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support. - Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms. - Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms. ##### Cons - Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively. - Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology. - Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience. - Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations. - Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges. #### What Are Recent G2 Reviews of yellow.ai? **["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)** **Rating:** 5.0/5.0 stars _— Adapa Chaitanya M._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) **["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)** **Rating:** 4.5/5.0 stars _— AVANI S._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### [RoboResponseAI](https://www.g2.com/products/roboresponseai/reviews) RoboResponseAI is a SaaS chatbot powered by Generative AI, designed to address the pain points of engaging website visitors, lead conversion, and customer support. It stands out from templated chatbots by engaging in natural language conversations and quickly learning from website and business documents during setup. It generates personalized responses, offering accurate answers to complex queries, and doesn't follow a pre-designed flow like traditional chatbots. It excels in website chat, lead generation, sales enablement, and support assistance, transforming customer engagement. The chatbot effortlessly converts visitors to leads, nurtures prospect, offers live chat and provides prompt support. With its adaptability, quick learning, and advanced features, RoboResponseAI enhances customer experience and drives business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate RoboResponseAI? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.8/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind RoboResponseAI? - **Seller:** [Technitive Solutions](https://www.g2.com/sellers/technitive-solutions) - **HQ Location:** pune, Maharashtra - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fac8ea37946afcf5c07d2898985b88919d4d7ec7fdb76c1ec9592d8be321310&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froboresponseai%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 92% Small, 8% Medium #### What Are Recent G2 Reviews of RoboResponseAI? **["Chatbot with abilities to chat with customers like a human"](https://www.g2.com/survey_responses/roboresponseai-review-8839802)** **Rating:** 4.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8839802) **["Efficient Chatbot for our Website"](https://www.g2.com/survey_responses/roboresponseai-review-8960595)** **Rating:** 5.0/5.0 stars _— Cem O._ [Read full review](https://www.g2.com/survey_responses/roboresponseai-review-8960595) ### [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate CommBox? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.7/10 (Category avg: 8.8/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind CommBox? - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bec1c5b7a8600cbb27079eeaef372859012daf956e6965c6c75b3f18cfe11962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommbox1%2F&secure%5Burl_type%5D=linkedin_company_website) 112 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance - **Company Size:** 40% Medium, 36% Small #### What Do G2 Reviewers Say About CommBox? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise. - Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience. - Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels. - Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination. - Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes. ##### Cons - Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions. - Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues. - Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform. - Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities. - Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product. #### What Are Recent G2 Reviews of CommBox? **["Transformative Omni-channel Communication Hub"](https://www.g2.com/survey_responses/commbox-review-12315000)** **Rating:** 5.0/5.0 stars _— Shay Daniel H._ [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) **["CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock"](https://www.g2.com/survey_responses/commbox-review-12411407)** **Rating:** 5.0/5.0 stars _— Monica P._ [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### [Collect.chat](https://www.g2.com/products/collect-chat/reviews) Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Collect.chat? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) #### Who Is the Company Behind Collect.chat? - **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company) - **Year Founded:** 2021 - **HQ Location:** Newark, DE - **Twitter:** @microdotcompany 333 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e442aaf2fb26cabb10a54c291d18f5f31c14dd5ff54981c6b28c1aa12fa6df67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrodotcompany%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 71% Small, 29% Medium #### What Do G2 Reviewers Say About Collect.chat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Collect.chat, significantly boosting their lead generation efforts. - Users praise the **efficiency** of Collect.chat, noting a significant increase in lead generation. - Users appreciate the **ease of generating leads** with Collect.chat, noting significant increases in lead acquisition. ##### Cons - Users feel the **dashboard UX is not user-friendly** and hope for additional features in future updates. - Users feel the **limited features** of Collect.chat hinder its overall effectiveness and seek improvements in the future. - Users feel the **dashboard lacks user-friendliness** and are eager for additional features in future updates. #### What Are Recent G2 Reviews of Collect.chat? **["Simple, easy-to-use conversational marketing chat bot"](https://www.g2.com/survey_responses/collect-chat-review-1662815)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815) **["Best tools and application for customers clients connect."](https://www.g2.com/survey_responses/collect-chat-review-5238037)** **Rating:** 4.5/5.0 stars _— Diwakar K._ [Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037) #### What Are G2 Users Discussing About Collect.chat? - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) ### [CRM Bot](https://www.g2.com/products/crm-bot/reviews) CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more! **Average Rating:** 4.2/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate CRM Bot? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRM Bot? - **Seller:** [CRM Bot](https://www.g2.com/sellers/crm-bot) - **Year Founded:** 2020 - **HQ Location:** London, GB - **Twitter:** @thecrmbot 7 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42437ff26e942023f54b8c2e16e7b20d99361715cc0a9b3a5488b91546069925&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcrmbot&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 74% Small, 16% Medium #### What Are Recent G2 Reviews of CRM Bot? **["One of the efficient CRM BOT"](https://www.g2.com/survey_responses/crm-bot-review-8295854)** **Rating:** 4.0/5.0 stars _— PULKIT D._ [Read full review](https://www.g2.com/survey_responses/crm-bot-review-8295854) **["CRM bot review"](https://www.g2.com/survey_responses/crm-bot-review-8298558)** **Rating:** 5.0/5.0 stars _— AMBATI S._ [Read full review](https://www.g2.com/survey_responses/crm-bot-review-8298558) ### [Activechat.ai](https://www.g2.com/products/activechat-ai/reviews) Activechat is a complete 360° customer service & contact center automation tool that instantly transforms specific business knowledge into automated and semi-automated conversations. The platform combines AI-assisted live chat, multiple voice and messaging channels, smart natural language virtual assistants, and a set of conversational AI tools like sentiment detection or data clustering. Building self-service chatbots and virtual assistants has never been easier. Instead of programming & scripting scenarios manually, just upload your business knowledge (F.A.Q.s, websites, PDF documents, internal knowledge bases, etc), and we do all the hard work for you, instantly providing you with a smart AI-powered assistant that can answer questions based on this data with 95% accuracy. This virtual employee can then be connected to the customer self-service portal, or team with your human support agents to improve their performance. **Average Rating:** 3.5/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Activechat.ai? - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10) - **Control:** 2.5/10 (Category avg: 8.8/10) - **Analytics:** 1.7/10 (Category avg: 8.5/10) - **Collection of information:** 1.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Activechat.ai? - **Seller:** [Activechat.ai](https://www.g2.com/sellers/activechat-ai) - **Year Founded:** 2018 - **HQ Location:** Wilmington, Delaware - **Twitter:** @ActiveChatAI 167 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=776139390c1c72dddc3f1606bfe3228c7045e820c33bf0b69a2b9f3876e12867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27254764%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Activechat.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users express frustration due to **lack of customer support** , which hindered their ability to use Activechat.ai effectively. ##### Cons - Users face significant **communication issues** with ActiveChat, leading to frustration and loss of trust in the product. - Users report severe **inaccuracy issues** with account access and unresponsive support, leading to mistrust in ActiveChat. - Users express frustration over **poor customer support** from ActiveChat, citing unresponsive communications and unresolved access issues. #### What Are Recent G2 Reviews of Activechat.ai? **["Being able to chat and have everything ordered is a great privilege."](https://www.g2.com/survey_responses/activechat-ai-review-2495019)** **Rating:** 4.0/5.0 stars _— Charles B. R._ [Read full review](https://www.g2.com/survey_responses/activechat-ai-review-2495019) **["Create Really Powerful Chatbot for Facebook Messenger"](https://www.g2.com/survey_responses/activechat-ai-review-1806299)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/activechat-ai-review-1806299) #### What Are G2 Users Discussing About Activechat.ai? - [What is Activechat.ai Visual Chatbot Builder used for?](https://www.g2.com/discussions/what-is-activechat-ai-visual-chatbot-builder-used-for) ### [Quriobot](https://www.g2.com/products/quriobot/reviews) Quriobot is an intuitive chatbot platform designed to enhance customer engagement by transforming static web forms into interactive, conversational experiences. It enables businesses to create customized chatbots that guide users through personalized dialogues, improving user satisfaction and streamlining data collection. With its user-friendly drag-and-drop interface, Quriobot allows for the rapid development and deployment of chatbots without the need for coding expertise. The platform supports various channels, including websites, social media platforms, and messaging apps, ensuring a consistent and engaging customer experience across multiple touchpoints. Key Features and Functionality: - Flexible Design: Utilize a range of templates and a drag-and-drop designer to build chatbots tailored to specific business needs, suitable for companies of all sizes. - Diverse Step Types: Incorporate various question formats, such as IBAN validation, location inputs via Google Maps integration, and external chat steps that connect to platforms like WhatsApp, Slack, Facebook Messenger, or Skype. - Natural Conversations: Implement conditional logic and proactive engagement strategies to create seamless and contextually relevant interactions with users. - Multilingual Support: Ensure effective communication by configuring chatbots to interact with customers in their native languages. - Brand Customization: Align chatbots with brand identity by adjusting color schemes, avatars, and other visual elements to match the company's branding guidelines. - Behavioral Rules: Define specific behaviors for chatbots, such as when to initiate conversations, how to handle multiple browser sessions, and the speed of interactions. - Landing Pages: Create dedicated landing pages where chatbots can facilitate conversations, ideal for targeted campaigns or feedback collection. - Advanced Conditions: Apply complex conditions based on user responses to guide the conversation flow intelligently. - Multi-Channel Integration: Extend chatbot functionality beyond websites to channels like Slack, Facebook Messenger, and more, allowing customers to continue conversations on their preferred platforms. - Comprehensive Reporting: Access detailed analytics to monitor chatbot performance, user interactions, and conversion rates, enabling data-driven decision-making. - Easy Integration: Embed chatbots seamlessly into websites using simple embed codes or tools like Google Tag Manager. - Autocomplete Feature: Enhance user experience with autocomplete step types that suggest possible answers, speeding up the conversation process. - Artificial Intelligence: Integrate with AI services like OpenAI to handle complex use cases and improve response accuracy through machine learning. - Customer Support Platform: Manage all customer conversations in one place, assign chats to team members, and utilize canned responses to improve response times. - Knowledge Base: Create and manage articles to answer frequently asked questions, integrating them with chatbots for automated responses. Primary Value and Solutions Provided: Quriobot operates around the clock, increasing conversion rates by up to 28% and lead retrieval rates by up to 21%, all while optimizing the online experience. It answers visitor questions, collects contact information, assists in navigation, and facilitates reservations or registrations, among other tasks. By automating these processes, Quriobot reduces the workload on customer service teams and enhances user satisfaction. Its affordability makes it accessible to businesses of all sizes, offering a cost-effective solution to improve customer engagement and operational efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Quriobot? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.8/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Quriobot? - **Seller:** [Quriobot](https://www.g2.com/sellers/quriobot) - **Year Founded:** 2016 - **HQ Location:** Amsterdam, North Holland - **Twitter:** @quriobot 108 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b13c549c4f2e5201b99229ef15eaac51f0f561d79fc21a4b3ad97a75d5ca808&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17900566%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 91% Small, 9% Medium #### What Do G2 Reviewers Say About Quriobot? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **flexible customization** of Quriobot, allowing easy branding and deployment across various platforms. - Users find the **ease of implementation** of Quriobot excellent, making chatbot creation simple and efficient. - Users appreciate the **easy setup** of Quriobot, allowing for quick deployment and customization of chatbots. - Users love the **simple interface** of Quriobot, making bot creation and customization effortless across multiple platforms. ##### Cons - Users experience significant **account management issues** with Quriobot, facing unexpected restrictions and unhelpful support responses. - Users experience significant **communication issues** with Quriobot, facing dismissive responses and inconsistent justifications for account restrictions. - Users face **inaccuracies in account restrictions** , leading to confusion and frustration regarding Terms of Service compliance. - Users report experiencing **poor customer support** , with dismissive and inconsistent responses to account restriction issues. #### What Are Recent G2 Reviews of Quriobot? **["Seamless and Efficient Bot"](https://www.g2.com/survey_responses/quriobot-review-8530525)** **Rating:** 5.0/5.0 stars _— Sharique K._ [Read full review](https://www.g2.com/survey_responses/quriobot-review-8530525) **["Quiriobot is Fun and Serious"](https://www.g2.com/survey_responses/quriobot-review-8524427)** **Rating:** 4.0/5.0 stars _— Jesse S._ [Read full review](https://www.g2.com/survey_responses/quriobot-review-8524427) #### What Are G2 Users Discussing About Quriobot? - [What is Quriobot used for?](https://www.g2.com/discussions/what-is-quriobot-used-for) - [‹ Prev ‹ Prev](/categories/chatbots/small-business?order=g2_score&page=6#product-list) - [1](/categories/chatbots/small-business?order=g2_score#product-list) - [2](/categories/chatbots/small-business?order=g2_score&page=2#product-list) - [3](/categories/chatbots/small-business?order=g2_score&page=3#product-list) - [4](/categories/chatbots/small-business?order=g2_score&page=4#product-list) - [5](/categories/chatbots/small-business?order=g2_score&page=5#product-list) - [6](/categories/chatbots/small-business?order=g2_score&page=6#product-list) - 7 - Next › Next › Spotlight Categories [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [Accounting Software](https://www.g2.com/categories/accounting) [Contract Management Software](https://www.g2.com/categories/contract-management) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes)