Best Chatbots Software for Small Business - Page 7

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 797

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,600+ Authentic Reviews
  • 797+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Jotform AI Agents, Tidio, Fin, Zendesk for Customer Service, Podium, Genesys Cloud CX, Qualified, and Wati.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=qualified&focus%5B%5D=wati&segment=small-business)

Botmaker

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Average Rating: 4.5/5.0

Total Reviews: 276

How Do G2 Users Rate Botmaker?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Control: 8.6/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Botmaker?

  • Seller: Botmaker
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, US
  • Twitter: @botmaker_io
    312 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    185 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista
  • Top Industries: Financial Services, Telecommunications
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Botmaker?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Botmaker, allowing even non-developers to efficiently utilize the tool.
  • Users love the ease of use and customization in Botmaker, boosting their productivity and workflow significantly.
  • Users value the easy integrations of Botmaker, enjoying streamlined communication across multiple platforms in one interface.
  • Users value the easy design and practicality of Botmaker, which optimizes development times and enhances productivity.
  • Users value the native integrations of Botmaker, praising its ease of setup and flexibility across platforms.
Cons
  • Users feel that poor customer support limits their ability to resolve issues effectively with Botmaker.
  • Users struggle with integration issues, particularly between old and new platforms, affecting their overall experience.
  • Users find the limited customization of Botmaker frustrating, wishing for more flexibility in reports and interface design.
  • Users find the poor reporting limitations frustrating, especially due to the inability to customize fields and track changes.
  • Users feel that the UX improvement is needed, particularly regarding message scrolling and limited session reporting customization.

What Are Recent G2 Reviews of Botmaker?

What Are G2 Users Discussing About Botmaker?

Babble AI

Babble AI is a chatbot creator that leverages the power of the chat-GPT model. Key features and advantages include: Create chatbots that can engage with users in natural, human-like conversations Provide personalized and helpful responses to user queries Leverage the power of the chat-GPT model to improve chatbot performance Easy-to-use interface for creating chatbots with no coding required Customizable chatbot templates for various industries and use cases Use cases for Babble AI involve various chatbot-related activities: Provide customer support and service through chatbots Automate repetitive tasks and processes with chatbots Improve user engagement and retention with personalized chatbot interactions

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate Babble AI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Babble AI?

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Babble AI?

AI-generated summary from verified user reviews

Pros
  • Users find Babble AI's interface incredibly easy to use and implement, enhancing their overall experience and efficiency.
  • Users appreciate the human-like interactions of Babble AI, facilitating realistic and emotionally engaging conversations.
  • Users value the responsive customer support of Babble AI, readily assisting with any issues encountered.
  • Users appreciate the easy implementation of Babble AI, benefiting from its user-friendly features and seamless integration.
  • Users find Babble AI's easy creation process for chatbots to be quick and intuitive, enhancing customer service efficiency.
Cons
  • Users feel that Babble AI has limited language support, lacking cultural context and personalization in its outputs.
  • Users experience routing issues that lead to misunderstandings and limit the effectiveness of Babble AI's interactions.
  • Users express that AI cannot fully replace human customer service, leading to misunderstandings and a lack of personalization.
  • Users report occasional misunderstandings and limited emotional understanding, hindering the overall personalization of Babble AI.
  • Users find the subscription costs high, impacting their overall satisfaction with Babble AI.

What Are Recent G2 Reviews of Babble AI?

GPTconnect

GPTconnect.ai is an AI chatbot platform leveraging ChatGPT technology to transform customer support. With powerful integrations across multiple platforms, GPTconnect.ai enables businesses to automate their customer service, enhance engagement, and save time, thereby driving sales and improving the overall customer experience.

Average Rating: 4.6/5.0

Total Reviews: 32

How Do G2 Users Rate GPTconnect?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind GPTconnect?

  • Seller: Guy Dinay
  • Year Founded: 2022
  • HQ Location: Middletown
  • Twitter: @gptconnectai
    4 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About GPTconnect?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integrations of GPTconnect, enhancing user experience across platforms like WhatsApp and Facebook Messenger.
  • Users find GPTconnect to be very user-friendly, enhancing interaction ease and engagement with real-time conversations.
  • Users value the seamless integration of GPTconnect, enhancing user experience and relieving human agents for complex tasks.
  • Users value the automation capabilities of GPTconnect, enhancing efficiency and boosting customer satisfaction significantly.
  • Users value the customization options in GPTconnect, allowing them to create engaging, personalized chatbots for better interaction.
Cons
  • Users find it challenging due to limited customization options for aligning chatbots with brand identity and narrative.
  • Users find it challenging to achieve brand alignment with GPTconnect's chatbot customization, lacking specialized programming skills.
  • Users express a need for better connectivity options, particularly for connecting to phone lines for assistance.
  • Users experience integration issues with platforms like Instagram, leading to a frustrating and inconsistent experience.
  • Users note a lack of insight in the analytics dashboard, requesting more comprehensive reporting features.

What Are Recent G2 Reviews of GPTconnect?

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Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Acquire?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Acquire?

  • Seller: Acquire
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 56% Small, 40% Medium

What Are Recent G2 Reviews of Acquire?

What Are G2 Users Discussing About Acquire?

Rasayel

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate Rasayel?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 7.2/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Rasayel?

  • Seller: Rasayel, Inc.
  • Year Founded: 2022
  • HQ Location: Alberta, Canada
  • Twitter: @rasayelio
    164 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Leisure, Travel & Tourism
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About Rasayel?

AI-generated summary from verified user reviews

Pros
  • Users find Rasayel easy to use, appreciating its intuitive nature and seamless implementation with real-life scenarios.
  • Users commend the responsiveness of Rasayel's customer support, highlighting their politeness and effective issue resolution.
  • Users commend the responsive WhatsApp support of Rasayel, ensuring effective assistance and seamless user experience.
  • Users value the seamless WhatsApp integration and intuitive features of Rasayel, enhancing team collaboration and efficiency.
  • Users value the straightforward user interface of Rasayel, making it easy to navigate and implement.
Cons
  • Users express concern over limited features, particularly regarding outreach time and the need for enhanced analytics.
  • Users note the missing features in Rasayel, but express hope for future improvements from the development team.
  • Users find the navigation poor, making the Rasayel interface challenging and cluttered for new users.
  • Users find the limited outreach time and lack of group chat functionality to be significant drawbacks of Rasayel.
  • Users find the pricing of Rasayel to be expensive and unclear, making budget management difficult for businesses.

What Are Recent G2 Reviews of Rasayel?

Quick Facebook Chat App

Quick Facebook Chat App is a tool designed to integrate Facebook Messenger into e-commerce websites, enabling real-time communication between businesses and customers. This integration allows for immediate responses to inquiries, enhancing customer engagement and support. Key Features and Functionality: - Seamless Integration: Easily embeds Facebook Messenger into your website, providing a familiar chat interface for users. - Real-Time Communication: Facilitates instant messaging between customers and businesses, improving response times and customer satisfaction. - Customization Options: Offers customizable chat widgets to match the website's design and branding. - Mobile Responsiveness: Ensures a smooth chat experience across various devices, including smartphones and tablets. - Automated Responses: Supports setting up automated replies to common questions, enhancing efficiency. Primary Value and Solutions Provided: Quick Facebook Chat App addresses the need for prompt and effective customer communication in the digital marketplace. By integrating a widely-used messaging platform directly into e-commerce sites, it reduces barriers to customer engagement, leading to increased trust and potentially higher conversion rates. The app's real-time chat capabilities ensure that customer inquiries are addressed swiftly, improving overall user experience and satisfaction.

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate Quick Facebook Chat App?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 7.3/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Quick Facebook Chat App?

  • Seller: ShopBase
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @beeketing
    1,041 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 79% Small, 21% Medium

What Do G2 Reviewers Say About Quick Facebook Chat App?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time connection with customers through Facebook Messenger, enhancing communication and follow-up capabilities.
Cons
  • Users often face connectivity issues with Quick Facebook Chat App, experiencing delays and failures in loading chats.
  • Users often experience slow loading times, with chats and messages frequently delayed or failing to load altogether.
  • Users experience connection delays and glitches that negatively impact chat functionality and communication efficiency.

What Are Recent G2 Reviews of Quick Facebook Chat App?

What Are G2 Users Discussing About Quick Facebook Chat App?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,266

How Do G2 Users Rate Hiver in Gmail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 6.7/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

PandaChat.ai

PandaChat - AI Customer Support Platform PandaChat is an all-in-one customer support solution that uses artificial intelligence to automate and streamline your customer communications. Our platform connects all your support channels - website chat, email, social media, and reviews - into one easy-to-use system. Key Features: Smart AI chatbots that handle common customer questions 24/7 Automatic responses to frequently asked questions Works with your existing tools (Google Workspace, Microsoft Outlook, Shopify, WooCommerce, Magento) Translates messages between agents and customers in 95+ languages Manages Facebook and Instagram comments automatically Tracks orders and updates customers automatically Secure on-premise deployment option available Benefits for Your Business: Answers up to 90% of customer questions without staff needed Reduces support costs by up to 60% Provides instant responses to customers anytime Works in multiple languages for global businesses Gives your team more time for complex customer issues Perfect For: Online stores and e-commerce businesses Schools and training programs SaaS companies Any business with customer support needs PandaChat has been recognized with the SDC Award for AI Innovation and helps businesses around the world provide better, faster customer service while saving time and money.

Average Rating: 4.4/5.0

Total Reviews: 18

How Do G2 Users Rate PandaChat.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind PandaChat.ai?

Who Uses This Product?

  • Company Size: 67% Small, 22% Large

What Are Recent G2 Reviews of PandaChat.ai?

RoboResponseAI

RoboResponseAI is a SaaS chatbot powered by Generative AI, designed to address the pain points of engaging website visitors, lead conversion, and customer support. It stands out from templated chatbots by engaging in natural language conversations and quickly learning from website and business documents during setup. It generates personalized responses, offering accurate answers to complex queries, and doesn't follow a pre-designed flow like traditional chatbots. It excels in website chat, lead generation, sales enablement, and support assistance, transforming customer engagement. The chatbot effortlessly converts visitors to leads, nurtures prospect, offers live chat and provides prompt support. With its adaptability, quick learning, and advanced features, RoboResponseAI enhances customer experience and drives business growth.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate RoboResponseAI?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 9.5/10 (Category avg: 8.8/10)
  • Analytics: 9.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind RoboResponseAI?

Who Uses This Product?

  • Company Size: 92% Small, 8% Medium

What Are Recent G2 Reviews of RoboResponseAI?

CommBox

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate CommBox?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Control: 9.7/10 (Category avg: 8.8/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind CommBox?

  • Seller: CommBox
  • Year Founded: 2013
  • HQ Location: Glil-Yam, Hasharon
  • LinkedIn® Page: www.linkedin.com
    112 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 40% Medium, 36% Small

What Do G2 Reviewers Say About CommBox?

AI-generated summary from verified user reviews

Pros
  • Users value CommBox for its ease of use, enabling efficient communication without needing technical expertise.
  • Users appreciate the centralized communication hub in CommBox, enhancing efficiency and responsiveness across multiple channels.
  • Users value the automation capabilities of CommBox, enhancing efficiency and customer engagement across multiple channels seamlessly.
  • Users highlight the efficiency of CommBox, significantly improving responsiveness and streamlining customer communications.
  • Users appreciate the ease of communication with CommBox, benefiting from its intuitive and adaptable platform.
Cons
  • Users find the complex platform requires assistance from CommBox’s team, limiting self-service capabilities.
  • Users face frequent delays due to unresolved bugs in CommBox, affecting their overall experience and efficiency.
  • Users struggle with a complex sign-up process and encounter multiple bugs that disrupt their experience with CommBox.
  • Users report encountering multiple bugs in CommBox that complicate usage and require frequent support interactions.
  • Users find the sign-up process overly complex, creating challenges in effectively engaging with CommBox.

What Are Recent G2 Reviews of CommBox?

What Are G2 Users Discussing About CommBox?

Collect.chat

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Collect.chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Collect.chat?

  • Seller: Micro.company
  • Year Founded: 2021
  • HQ Location: Newark, DE
  • Twitter: @microdotcompany
    333 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Do G2 Reviewers Say About Collect.chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Collect.chat, leading to a significant increase in lead generation.
  • Users praise the efficiency of Collect.chat, noting a significant increase in lead generation.
  • Users find it easy to generate leads with Collect.chat, reporting a significant increase in lead conversion.
Cons
  • Users find the dashboard UX unfriendly and desire more features for improved experience in the future.
  • Users feel the limited features of Collect.chat hinder its usability and hope for future enhancements.
  • Users feel the missing features in Collect.chat limit functionality and desire a more user-friendly dashboard.

What Are Recent G2 Reviews of Collect.chat?

What Are G2 Users Discussing About Collect.chat?

Activechat.ai

Activechat is a complete 360° customer service & contact center automation tool that instantly transforms specific business knowledge into automated and semi-automated conversations. The platform combines AI-assisted live chat, multiple voice and messaging channels, smart natural language virtual assistants, and a set of conversational AI tools like sentiment detection or data clustering. Building self-service chatbots and virtual assistants has never been easier. Instead of programming & scripting scenarios manually, just upload your business knowledge (F.A.Q.s, websites, PDF documents, internal knowledge bases, etc), and we do all the hard work for you, instantly providing you with a smart AI-powered assistant that can answer questions based on this data with 95% accuracy. This virtual employee can then be connected to the customer self-service portal, or team with your human support agents to improve their performance.

Average Rating: 3.5/5.0

Total Reviews: 12

How Do G2 Users Rate Activechat.ai?

  • Has the product been a good partner in doing business?: 7.6/10 (Category avg: 9.1/10)
  • Control: 2.5/10 (Category avg: 8.8/10)
  • Analytics: 1.7/10 (Category avg: 8.5/10)
  • Collection of information: 1.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Activechat.ai?

  • Seller: Activechat.ai
  • Year Founded: 2018
  • HQ Location: Wilmington, Delaware
  • Twitter: @ActiveChatAI
    167 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Activechat.ai?

AI-generated summary from verified user reviews

Pros
  • Users feel disappointed with the lack of customer support from Activechat.ai, hindering their ability to utilize the tool.
Cons
  • Users face significant communication issues with ActiveChat, experiencing unresponsive support and account access problems.
  • Users report inaccuracy issues with account access and unresponsive support from ActiveChat, leading to trust concerns.
  • Users report poor customer support from ActiveChat, with unresolved issues and lack of communication overshadowing their experience.

What Are Recent G2 Reviews of Activechat.ai?

What Are G2 Users Discussing About Activechat.ai?

CRM Bot

CRM Bot is an enterprise-grade conversational AI platform that lets organizations build complex, intelligent chat/voice-bots and deploy them to a wide variety of channels. CRM Bot sits on top of your D365/Dataverse, which fuels your chatbots with relevant, structured data, making them intelligent and valuable from day one. CRM Bot is a powerful tool allowing enterprises to build intelligent chatbots fueled by CRM data and managed right from the core business systems. CRM Bot offers fully bespoke, enterprise-ready Conversational Agents, able to work directly from within your line of business system. Lead generation, automated sales, customer service, live problem resolution, booking, payments, internal assistance and more!

Average Rating: 4.2/5.0

Total Reviews: 17

How Do G2 Users Rate CRM Bot?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Control: 8.2/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind CRM Bot?

  • Seller: CRM Bot
  • Year Founded: 2020
  • HQ Location: London, GB
  • Twitter: @thecrmbot
    7 Twitter followers
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 74% Small, 16% Medium

What Are Recent G2 Reviews of CRM Bot?

Quriobot

Quriobot is an intuitive chatbot platform designed to enhance customer engagement by transforming static web forms into interactive, conversational experiences. It enables businesses to create customized chatbots that guide users through personalized dialogues, improving user satisfaction and streamlining data collection. With its user-friendly drag-and-drop interface, Quriobot allows for the rapid development and deployment of chatbots without the need for coding expertise. The platform supports various channels, including websites, social media platforms, and messaging apps, ensuring a consistent and engaging customer experience across multiple touchpoints. Key Features and Functionality: - Flexible Design: Utilize a range of templates and a drag-and-drop designer to build chatbots tailored to specific business needs, suitable for companies of all sizes. - Diverse Step Types: Incorporate various question formats, such as IBAN validation, location inputs via Google Maps integration, and external chat steps that connect to platforms like WhatsApp, Slack, Facebook Messenger, or Skype. - Natural Conversations: Implement conditional logic and proactive engagement strategies to create seamless and contextually relevant interactions with users. - Multilingual Support: Ensure effective communication by configuring chatbots to interact with customers in their native languages. - Brand Customization: Align chatbots with brand identity by adjusting color schemes, avatars, and other visual elements to match the company's branding guidelines. - Behavioral Rules: Define specific behaviors for chatbots, such as when to initiate conversations, how to handle multiple browser sessions, and the speed of interactions. - Landing Pages: Create dedicated landing pages where chatbots can facilitate conversations, ideal for targeted campaigns or feedback collection. - Advanced Conditions: Apply complex conditions based on user responses to guide the conversation flow intelligently. - Multi-Channel Integration: Extend chatbot functionality beyond websites to channels like Slack, Facebook Messenger, and more, allowing customers to continue conversations on their preferred platforms. - Comprehensive Reporting: Access detailed analytics to monitor chatbot performance, user interactions, and conversion rates, enabling data-driven decision-making. - Easy Integration: Embed chatbots seamlessly into websites using simple embed codes or tools like Google Tag Manager. - Autocomplete Feature: Enhance user experience with autocomplete step types that suggest possible answers, speeding up the conversation process. - Artificial Intelligence: Integrate with AI services like OpenAI to handle complex use cases and improve response accuracy through machine learning. - Customer Support Platform: Manage all customer conversations in one place, assign chats to team members, and utilize canned responses to improve response times. - Knowledge Base: Create and manage articles to answer frequently asked questions, integrating them with chatbots for automated responses. Primary Value and Solutions Provided: Quriobot operates around the clock, increasing conversion rates by up to 28% and lead retrieval rates by up to 21%, all while optimizing the online experience. It answers visitor questions, collects contact information, assists in navigation, and facilitates reservations or registrations, among other tasks. By automating these processes, Quriobot reduces the workload on customer service teams and enhances user satisfaction. Its affordability makes it accessible to businesses of all sizes, offering a cost-effective solution to improve customer engagement and operational efficiency.

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate Quriobot?

  • Has the product been a good partner in doing business?: 7.0/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Quriobot?

  • Seller: Quriobot
  • Year Founded: 2016
  • HQ Location: Amsterdam, North Holland
  • Twitter: @quriobot
    108 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 91% Small, 9% Medium

What Do G2 Reviewers Say About Quriobot?

AI-generated summary from verified user reviews

Pros
  • Users love the customization options of Quriobot, enabling easy creation of personalized conversational flows and branding.
  • Users find Quriobot's ease of implementation beneficial, enabling quick setup and customization of chatbots across various platforms.
  • Users value the easy setup of Quriobot, enhancing their ability to create and deploy chatbots effortlessly.
  • Users appreciate the clean interface and flexible chatbot builder of Quriobot, facilitating easy customization and deployment.
Cons
  • Users experience significant account management issues with Quriobot, facing restrictions and unhelpful support despite licensing high-tier plans.
  • Users report communication issues with Quriobot, experiencing unresponsive support and unclear enforcement of account restrictions.
  • Users experience troubling inaccuracy in account restrictions, facing unexpected limitations despite their purchase agreement.
  • Users experience poor customer support with Quriobot, facing dismissive responses and unclear account restrictions during disputes.

What Are Recent G2 Reviews of Quriobot?

What Are G2 Users Discussing About Quriobot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated