CollectChat is a joy to use and there's almost no learning curve.
Setting up dozens of chatbots, copying/reusing past campaigns, customizing a bot's appearance & behavior and - most importantly - sending the collected data from the bot to 3rd party apps via Zapier is very intuitive.
The customer support is amazing. Questions are answered promptly and feature requests are being taken seriously. Reliability and responsiveness are the most important aspects when choosing a software provider and Collect Chat really shines in that regard.
The only thing that's missing is the ability to gradually capture information. As of right now, we can only send captured information to a webhook after every single question in a conversation flow has been answered by a user. It would be beneficial for more complex use cases or longer conversations to be able to send data to a webhook multiple times within a single conversation in order to not miss out on leads who may are interested but may have (un)intentionally not clicked on the very last button in a conversation with a bot.
Read the articles in their help center, they're good.
We're using CollectChat to capture leads and increase the conversion rate of traditional websites and even landing pages. The use cases are really only limited to one's imagination but the most common ones are replacing web forms and pop-ups with bots.
Chatbots are a great way to beat banner blindness and engage users in a new way.