--- title: Collect.chat Reviews meta_title: 'Collect.chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Collect.chat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-06-24' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Collect.chat Reviews **Vendor:** Micro.company **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Collect.chat Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. ## Collect.chat Pros & Cons **What users like:** - Users find the **ease of use** of Collect.chat beneficial for effortlessly generating leads and boosting conversions. (1 reviews) - Users value the **efficiency** of Collect.chat, reporting a significant increase in leads and streamlined processes. (1 reviews) - Users appreciate the **ease of lead generation** with Collect.chat, resulting in a significant increase in leads. (1 reviews) **What users dislike:** - Users find the **dashboard UX unfriendly** and hope for more features to enhance their experience. (1 reviews) - Users find the dashboard **not user-friendly** and desire more features for an enhanced experience. (1 reviews) - Users feel the **missing features** limit the dashboard's usability and seek improvements for a better experience. (1 reviews) ## Collect.chat Reviews ### 1. Charging for incomplete responses, hiding valuable leads and not even alerting us that they have! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Collect.chat?** At this point absolutely nothing - the entire purpose of the tool is to generate leads and they have been actively hiding our leads and not notifying us of it. **What do you dislike about Collect.chat?** Having been with them for over 7 years, they have doubled the billing and added virtually no new features since we first signed up. They have however introduced caps and set their response limits to include incomplete responses. Anyone versed in chatbot lead gen, knows that one of the most effective ways to incite a chat is to have an initial yes/no question button to click as the first initial pop up. Well guess what, a large number of users will click the Yes/No to try and close the window too and you get charged for that. To top it off, today we have discovered that we've not received a huge volume of high ticket leads because Collect.Chat have blocked them. Have they emailed the primary billing email to alert that they are being suppressed? NO. Have they released the emails when the next billing period rolls over, NO. Plenty of other options out there and this has cost us thousands in lost business. **What problems is Collect.chat solving and how is that benefiting you?** It is supposed to be generating us leads, instead it has been blocking them. ### 2. Best tools and application for customers clients connect. **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar K. | || Career Counseling || Resume Writing Service || CV Designing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Collect.chat?** Templates are just unique, and it's very easy to set up and very powerful to use. Services are excellent and have 24*7 support, which is just amazing. After using Collect. chat, my business is 40% increased in the monthly subscription. **What do you dislike about Collect.chat?** For the pricing part, I think for using the full version, we need to pay the amount $24, $49, $99 for Lite, Standard, and plus subscription, which is a little high as compared to other competitors. **Recommendations to others considering Collect.chat:** Easy to use and customer support is very perfect. **What problems is Collect.chat solving and how is that benefiting you?** It saves me lots of time and money to connect with clients and increases 40% on my monthly sales, which is just amazing. Very helpful for me and very effective to use. ### 3. Simple, easy-to-use conversational marketing chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Collect.chat?** Collect.chat is easy and straightforward to use. No hassle whatsoever to get it running on almost any website. It is very easy to get started and to implement easy rule-based processes for inbound lead generation. Price is good. **What do you dislike about Collect.chat?** On the basic subscription, there is not much room to change the design or branding of the widget - but I believe that's fair. Also, it would be great if the bot was a little more intelligent at times and could do more than following rule-based systems. **Recommendations to others considering Collect.chat:** Make sure to go through a good due diligence process to find out what exactly you need. If you are a large business with very defined needs for features and processes you should potentially consider a larger vendor. **What problems is Collect.chat solving and how is that benefiting you?** It is easy to capture incoming leads using collect.chat on your website. ### 4. After Implementation of Collect Chat We Found New Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | Sr. Executive - Marketing, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Collect.chat?** The new way of answering the questions that you have to play with your mice to give the answer the question in the form of yes and no. or whatsoever options according to the website allows for easy to use and interactive way of chat. **What do you dislike about Collect.chat?** I think there should be a live chat option too. If someone wants to use it. So many sites think for the live support so with live support and the default features of Collect Chat can give the edge to the customer. **Recommendations to others considering Collect.chat:** For those who're not using Collect Chat for them I want to say please take 1 month subscription and you will take the another subscription for the year definitely. For the first time I think you have to take it for one month. **What problems is Collect.chat solving and how is that benefiting you?** We're using it for support if clients have the problem related with any of the important domain such as business, technical support, HR, and other queries. For that it will easy solution. And we're taking advantage of it. ### 5. Best Conversational Marketing Software On The Market Right Now **Rating:** 5.0/5.0 stars **Reviewed by:** Martin M. | Managing Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Collect.chat?** CollectChat is a joy to use and there's almost no learning curve. Setting up dozens of chatbots, copying/reusing past campaigns, customizing a bot's appearance & behavior and - most importantly - sending the collected data from the bot to 3rd party apps via Zapier is very intuitive. The customer support is amazing. Questions are answered promptly and feature requests are being taken seriously. Reliability and responsiveness are the most important aspects when choosing a software provider and Collect Chat really shines in that regard. **What do you dislike about Collect.chat?** The only thing that's missing is the ability to gradually capture information. As of right now, we can only send captured information to a webhook after every single question in a conversation flow has been answered by a user. It would be beneficial for more complex use cases or longer conversations to be able to send data to a webhook multiple times within a single conversation in order to not miss out on leads who may are interested but may have (un)intentionally not clicked on the very last button in a conversation with a bot. **Recommendations to others considering Collect.chat:** Read the articles in their help center, they're good. **What problems is Collect.chat solving and how is that benefiting you?** We're using CollectChat to capture leads and increase the conversion rate of traditional websites and even landing pages. The use cases are really only limited to one's imagination but the most common ones are replacing web forms and pop-ups with bots. Chatbots are a great way to beat banner blindness and engage users in a new way. ### 6. Fluent and lightning fast chat widget **Rating:** 4.5/5.0 stars **Reviewed by:** Mike C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2018 **What do you like best about Collect.chat?** collect.chat integration to websites is as easy as possible. The setup was simple and quick and what we liked most about it was the modern and engaging chat experience that many customers loved, it's not too blunt and a happy way to interact. Definitely has boosted our sales by interacting with clients. **What do you dislike about Collect.chat?** Their pricing strategy is a bit on the weak side, while we loved it's free and understandable but only one of their higher tiers allows us to remove the branding and it has added up quite a bit after having it on lots of websites. **What problems is Collect.chat solving and how is that benefiting you?** We needed a quick and easy way to integrate a chat experience into our websites that looks self coded, unlike a facebook chat. ### 7. Powerful and flexible chatbot, no coding needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Collect.chat?** The drag and drop visual builder for creating the chatbot logic. Very easy to use and lots of power between zapier integrations and all the collection/chat message types. They also have a lot of pre-built templates so you don't have to start from scratch. **What do you dislike about Collect.chat?** There is no live chat option, so you cannot have an option to bring in a human and convert to a live conversation if the person wants. That would be the only thing to dislike about Collect.chat. **Recommendations to others considering Collect.chat:** Spend time planning out the chat bot script for the various areas of your website before you start to work in Collect.chat so you have a better idea of the desired script/outcome. **What problems is Collect.chat solving and how is that benefiting you?** Having a 24/7 sales and support person essentially via a bot. This allows users to get the information they need without having to submit an email and wait for an answer. ### 8. collect.chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Apprentice, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Collect.chat?** That you can create a bot with the information given within the chat that is specific to the clients needs and therefore generate more targeted leads **What do you dislike about Collect.chat?** I feel that there is not a lot to dislike about this application/website as they are on top of the game at the moment. **Recommendations to others considering Collect.chat:** I would reccomend looking into new features of programmes within the market and then asking questions to the people within this chat **What problems is Collect.chat solving and how is that benefiting you?** We are solving the lead path for clients by helping them to narrow down their customer base and then re-market them accordingly by using the advice that was given on this platform ### 9. Smart and Easy Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas W. | Location Manager Basel, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Collect.chat?** I searched for a simple and fast solution for a Chatbot and found it in collect.chat. The price is ok and the possibilities are endless. **What do you dislike about Collect.chat?** I like everthing. It would prefer that i could integrate my CRM directly and not over i.e. Leadsbridge. **What problems is Collect.chat solving and how is that benefiting you?** Collect leads directly from the website ### 10. Simple and Functional ChatBot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Collect.chat?** I love how simple it was to set up and install! **What do you dislike about Collect.chat?** I think the "Not using Collect.chat yet?" branding should be at the top of the chat window. **What problems is Collect.chat solving and how is that benefiting you?** I love how this brings in more leads than a static online form. We've always relied on customers to complete a form on our website to request a quote. After creating and installing this chat bot, we immediately began receiving more leads. ### 11. A free and an awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** amit d. | Account Executive- Salesforce/Pega/Appian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Collect.chat?** the best thing I liked about this subscriber collection tool is that it is free and it can integrate to facebook pixel as well. I would strongly recommend it **What do you dislike about Collect.chat?** As such I do not dislike anything, I tried to integrate collect.chat with email marketing tool, however, I failed to find one. **What problems is Collect.chat solving and how is that benefiting you?** collecting subscribers ### 12. A Chat Mechanism To Increase Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Collect.chat?** I like how easy it has become to get leads from Collect.chat Definitely, it has increased my leads by 50%. **What do you dislike about Collect.chat?** I believe UX of dashboard need to be little friendly. And I am looking for more features in the future. :) **Recommendations to others considering Collect.chat:** Need to improve UX **What problems is Collect.chat solving and how is that benefiting you?** Converting website visitors into leads. My sales have shooted up in US/UK market because of this. ### 13. Good Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Collect.chat?** it is very easy to implement, smooth in use can train it very easily **What do you dislike about Collect.chat?** Can be bit more logical should have option to answer intelligently on key words base search similar to google search engine there should be some developer console to improve this product **What problems is Collect.chat solving and how is that benefiting you?** it helped us in sales lead generation ### 14. Best chat bot for lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Collect.chat?** Simple configuration and ui/ux. user engagement is increased after installing the widget. **What do you dislike about Collect.chat?** There is no specific thing which we dont like. **What problems is Collect.chat solving and how is that benefiting you?** building leads from website visitors. ## Collect.chat Discussions - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) - [View Collect.chat pricing details and edition comparison](https://www.g2.com/products/collect-chat/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-28+07%3A29%3A03+-0500&secure%5Bsession_id%5D=b78e3f35-e19b-41f0-8e56-978b36afe3e8&secure%5Btoken%5D=addf650969853a4617e8c01840c5011655df2a90748290d5194dd7c9466a4b8b&format=llm_user) ## Collect.chat Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) ## Collect.chat Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Collect.chat Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Landbot](https://www.g2.com/products/landbot/reviews) - 4.7/5.0 (306 reviews)