--- title: BotPenguin Reviews meta_title: 'BotPenguin Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how BotPenguin works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 27 scale: '5' date_modified: '2026-06-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # BotPenguin Reviews **Vendor:** BotPenguin **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 27 ## About BotPenguin BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate. ## BotPenguin Pros & Cons **What users like:** - Users appreciate the **ease of use** of BotPenguin, making setup and customization straightforward for their teams. (7 reviews) - Users value the **responsive customer support** of BotPenguin, ensuring prompt resolution of issues and overall satisfaction. (5 reviews) - Users highlight the **easy setup** of BotPenguin, making initial use smooth and efficient for team onboarding. (4 reviews) - Users appreciate the **ease of customization and flexibility** of BotPenguin, enabling tailored chat solutions without technical expertise. (3 reviews) - Users find BotPenguin **remarkably helpful** for managing inquiries and enhancing communication with customers through various platforms. (3 reviews) - Users value the **seamless integrations** of BotPenguin, enhancing connectivity with platforms like CRM, WhatsApp, and Facebook Messenger. (3 reviews) - Users appreciate the **easy management** of BotPenguin, thanks to its user-friendly interface and supportive assistance. (2 reviews) - Users appreciate the **timely support** from BotPenguin, which enhances their experience in creating chat flows easily. (1 reviews) - Users value the **ease of customization** in BotPenguin, as it allows tailored solutions that fit their brand effortlessly. (1 reviews) - Users appreciate the **ease of customization** offered by BotPenguin, enabling tailored solutions that enhance brand alignment. (1 reviews) **What users dislike:** - Users are frustrated by the **lack of option to disable bot chats** , leading to wasted chat credits and poor support. (1 reviews) - Users experience **integration issues** with BotPenguin, particularly with unclear feedback during Facebook integration problems. (1 reviews) - Users experience a **lack of detailed feedback** when issues arise with Facebook integration, hindering problem resolution. (1 reviews) - Users find the **lack of clear error messages** in BotPenguin frustrating, hindering effective troubleshooting and resolution. (1 reviews) - Users experience a slight **learning curve** with BotPenguin, but it becomes easier with familiarity and practice. (1 reviews) - Limited Credits (1 reviews) - Users note **limited customization** options in BotPenguin, which can hinder more complex use cases and specific functionalities. (1 reviews) - Users note the **limited features** of BotPenguin, particularly regarding advanced customization for complex needs. (1 reviews) - Users find the **limited options for plans** somewhat challenging and desire simpler selection processes. (1 reviews) - Users experience **performance issues** with BotPenguin, reporting lag and delays when accessing certain options. (1 reviews) ## BotPenguin Reviews ### 1. All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul G. | India Head, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about BotPenguin?** The best part about BotPenguin is how easy it is to use while still offering strong lead generation and automation features. We’ve been using it for about a year, mainly to handle inquiries from our website and WhatsApp, and it has noticeably improved both our response time and our lead capture process. The platform lets us build structured conversational workflows for lead qualification, appointment booking, and support without needing any coding. Its omnichannel support (website + WhatsApp), along with ChatGPT-powered responses, helps make conversations smoother, more engaging, and easier to manage. Overall, BotPenguin has helped us automate repetitive tasks, handle conversations more efficiently, and improve conversions. **What do you dislike about BotPenguin?** Sometimes it takes some time to fully understand certain features in BotPenguin, especially when I’m setting up more detailed workflows. However, once everything is configured, it works really well. Whenever we’ve run into issues or minor technical glitches, the support team has been responsive and helpful, and they’ve resolved things quickly. **What problems is BotPenguin solving and how is that benefiting you?** BotPenguin helps us to solve issues like manual lead handling, delayed responses, and managing conversations across multiple platforms. Before using the Botpenguin, handling inquiries manually was time-consuming and inconsistent. Now, with these automated chat workflows and WhatsApp integration, we can capture, qualify, and respond to leads instantly, even outside working hours. BotPenguin has helped us reduce manual effort, improve response time, and increase lead conversions, especially from website traffic. ### 2. Seamless AI Onboarding, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel v. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about BotPenguin?** I really appreciate BotPenguin's onboarding process, Honey and Aditya are always fast with all communications and their Whatsapp support group are just as timely; it's one of the best I've experienced in a while. The communication is quick, efficient, and to the point, and the support team has been fantastic with no hiccups so far. Additionally, the initial setup was amazingly straightforward, as the team knew exactly what to do, making the entire process efficient. **What do you dislike about BotPenguin?** Nothing, we haven't come across any difficulties. I can't elaborate more on this, from a technical teams point of view, the docs are clear and easy to understand and the docs correspond accurately with the relevant feature on the front end every time. So we had minimal issues on the integration of BotPenguin into our current business processes. **What problems is BotPenguin solving and how is that benefiting you?** BotPenguin makes it easy to set up AI agents for client engagement platforms like WhatsApp and social media. The ease of package creation and controlling the visibility of plans to the public is also helping us to curate plans for our main clients specifically for their needs, especially the one that needs a bit more integration capabilities. Alternatively we can run self service packages as well which breaks us into the smaller scale market for startups as well which is a big plus for us. ### 3. "Fast setup, friendly support, and useful features" **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about BotPenguin?** BotPenguin makes it remarkably simple to create and launch bilingual chatbot flows that strike a balance between professionalism and a personal touch. I particularly value the intuitive drag-and-drop interface, which enables me to quickly prototype bots for educational, institutional, and sales purposes without any coding required. Integrating with WhatsApp and Facebook Messenger has significantly expanded my ability to connect with a wide range of audiences. Additionally, the customer support team is both responsive and genuinely helpful whenever I encounter issues with flows or API integrations. **What do you dislike about BotPenguin?** When there is a problem with the Facebook integration, the platform often fails to display a clear error message. It would be much more helpful if it provided more detailed feedback, so I could better understand what went wrong and resolve the issue more quickly. **What problems is BotPenguin solving and how is that benefiting you?** BotPenguin enables me to reach diverse audiences by creating bilingual chatbot flows, making it ideal for outreach in education, agrotourism, and community initiatives. It addresses the challenge of building chatbots quickly and easily without any coding required. I am able to launch demos, respond to FAQs, and assist users with scheduling, all within a single platform. This not only saves me time but also allows me to provide a more professional experience to families, schools, and partners. ### 4. Effortless Integration and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dhanraj C. | Head, Marketing & Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about BotPenguin?** The platform is user-friendly and was straightforward to implement across our entire company. I also appreciate the responsive tech support team and how smoothly it integrates with my CRM. **What do you dislike about BotPenguin?** There hasn't been much to dislike yet; the team is always available in case we run into an issue which there aren't many of in a year. **What problems is BotPenguin solving and how is that benefiting you?** I manage a small team and receive a high volume of enquiries and leads. Using BP allows me to keep track of all incoming enquiries through bots, ensuring I don't lose any leads. At the same time, it helps me maintain a personal touch with customers, so they don't feel like they're interacting with a robot. ### 5. Efficient, But Needs Better Customer Support **Rating:** 3.0/5.0 stars **Reviewed by:** Navaneeth D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about BotPenguin?** I find BotPenguin helpful in handling many inquiries and replaying customer queries, especially on WhatsApp. It helps me organize and follow up on leads efficiently. The initial setup was very easy, which made getting started smooth for my team. **What do you dislike about BotPenguin?** I don't like that there's no option to switch off the bot chats, which means unnecessary chat credits expire. Also, the customer support is poor, and it would be helpful if there was a human customer support number available on the website. **What problems is BotPenguin solving and how is that benefiting you?** BotPenguin helps me handle WhatsApp inquiries, manage many inquiries efficiently, and organize and follow up on leads. ### 6. Reliable, Affordable, and Efficient Chatbot Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush K. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about BotPenguin?** I enjoy using BotPenguin primarily because it allows me to create AI agents that facilitate easy communication with my customers. The transition to BotPenguin has been excellent, with no setup difficulties, particularly appreciating the ease of setting up the chat flow and AI training for the bot. I love the instant reply feature that builds trust by providing prompt customer responses with a fully human tone. The generous number of chat credits is another aspect that I find valuable. The support team is outstanding. Whenever I encounter an issue, their chat support is swift and effective at resolving problems. I appreciate BotPenguin's comprehensive features, which means I don't need additional software. Furthermore, I value the pricing, support, and reliability of BotPenguin, all of which significantly enhance my user experience and make me inclined to purchase it again if needed. **What do you dislike about BotPenguin?** There isn’t much to dislike about BotPenguin. Sometimes it takes a little time to understand all the features, but once you get the hang of it, it works really well and makes building chatbots & AI agents super easy. **What problems is BotPenguin solving and how is that benefiting you?** I use BotPenguin to save time by instantly replying to customers, which builds trust with a human tone, and the chat support effectively resolves issues quickly. ### 7. Responsive Support and Constant Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about BotPenguin?** I like BotPenguin because the support is very responsive. It's always improving, which is the best part. The initial setup was good. **What do you dislike about BotPenguin?** Nothing **What problems is BotPenguin solving and how is that benefiting you?** I use BotPenguin for lead catching and appointment scheduling, which solves my needs efficiently. ### 8. Customer support is fabulous and the tool is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Anad N. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about BotPenguin?** The tool is clean and easy to use. I'm using this to manage my Instagram page communication and also the clients who are reaching out to me on WhatsApp, Omnichannel is what i like the most other than their customer support. I came across a few concerns and I reached out to their client team and they have resolved them promptly **What do you dislike about BotPenguin?** I have noticed that sometime few of the options lags and takes time to open. **What problems is BotPenguin solving and how is that benefiting you?** This tool is solving my communication issue. I was earlier managing them manually ### 9. Affordable and Powerful with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Mike H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about BotPenguin?** I really enjoy the visual layout of BotPenguin for creating chat flows. Setting up was fairly easy, and their timely support on WhatsApp was very helpful. It allows me to create complex solutions easily, including connecting directly to my OpenAI assistance. Additionally, it is an affordable and good value solution compared to other options available. **What do you dislike about BotPenguin?** I find selecting plans a bit challenging and would prefer if the process were simpler. Additionally, I hope that in the future, APIs will be able to send URL links when they receive the APIs. **What problems is BotPenguin solving and how is that benefiting you?** I use BotPenguin to easily create on-brand chat widgets for customer websites and develop complex AI solutions using APIs, benefiting from its direct connection to OpenAI and make.com, with timely WhatsApp support. ### 10. This product in not ready to market and full of bugs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about BotPenguin?** Their offer seemed really appealing at first, but after only 1 or 2 months of use I noticed that it was not as described **What do you dislike about BotPenguin?** Their support is amateurish, the tool is unfinished and not ready to market, this is way overpriced. **What problems is BotPenguin solving and how is that benefiting you?** I used BotPenguin as a whitelabel chatbot software. I thought it would be a great complementary business, but the experience was horrible: they are acting like their product is great when it is in fact unfinished ! Basically I paid 2,2K usd to feel like I was a beta tester reporting bugs and not having feedbacks from them. Most horrible experience I had in a while to be honest. ### 11. A Customisable and Reliable Platform for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Videet M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about BotPenguin?** What I value most about BotPenguin is the ease of customisation and flexibility it provides. The platform allows us to create tailored chatbot solutions that fit perfectly with our brand, without needing extensive technical expertise. Its user-friendly interface made it simple to get up and running quickly, and the regular updates ensure we’re always staying ahead with new features and improvements. It’s a platform that grows with us, making our operations smoother and more efficient. The reliable support team is also a great asset, always ready to assist when needed. **What do you dislike about BotPenguin?** While BotPenguin is a powerful platform, one area that could be improved is the level of advanced customisation options for more complex use cases. At times, certain features feel a bit limited, and achieving very specific functionalities can require workarounds. Additionally, while the platform is regularly updated, some of the updates can cause minor disruptions, requiring adjustments on our end. That said, these are relatively small issues compared to the overall effectiveness of the platform, and the support team is usually quick to help resolve any concerns. **What problems is BotPenguin solving and how is that benefiting you?** Using BotPenguin’s platform, we’ve been able to offer our own customised chatbot solutions to the market with ease. It has allowed us to streamline the process of providing efficient, 24/7 customer support for our clients, without needing to invest heavily in resources. By leveraging the platform’s automation capabilities, we’ve been able to offer a scalable solution that handles customer interactions and repetitive tasks for businesses, improving their overall service delivery. This has enabled us to bring a high-quality, reliable product to market, while focusing on growing our business and supporting our clients’ success. ### 12. Easy to create whatsapp chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Sagar S. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about BotPenguin?** The platform really provides you with an easy path from connecting your whatsapp business account to creating the chatflow. Also it was easy to connect chatgpt with my whatsapp chatbot that helped answering most of my customers queries as humanly a chatbot can. **What do you dislike about BotPenguin?** Not much but i really wanted instagram chatbot for my business but at the moment it was under development. Hope they will be getting it out soon **What problems is BotPenguin solving and how is that benefiting you?** i run a shopify store and i do needed a whatsapp chatbot that could help answer customer queries. At the same time i wanted to streamline my sales funnel. By running facebook ads i redirected the user to my whatsapp chatbot and stored their contact information in my crm. And later I used my whatsapp chatbot to send bulk messages to my audience to promote my store's product. ### 13. Easy to setup WhatsApp AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Ahaana K. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about BotPenguin?** It was easy to create a WhatsApp Chatbot for HR Management. We were able to effectively manage the application of candidates, onboarding processes, and send drip & broadcasts for hiring alerts. It took us 3 minutes to create the WhatsApp bot and a few more minutes to customise it to our usecase using templates. The chat flow setup was simple too. The best was training the AI on our organization's data and preparing it to answer repeated questions. **What do you dislike about BotPenguin?** The product doesn't lack any feature but a direct integration with LinkedIn would have been much better. We would have been able to close more leads. **What problems is BotPenguin solving and how is that benefiting you?** I use the chatbot for getting more hirings, send alerts to potential candidates, and onboarding the selected candidates. The WhatsApp chatbot is integrated with our ATS, so all the leads & their documents for hiring transferred instantly and I am able to manage the candidate starting from the application to the onboarding stage. It saves time for me to even screen the candidates in the early steps of their profile review. ### 14. Great Whitelabel company **Rating:** 5.0/5.0 stars **Reviewed by:** Gustav L. | Corporate Automation Specialist at Enterprise Bot, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2023 **What do you like best about BotPenguin?** Their ability to excecute in a timely manner. If you want to start a AI Chatbot business then this is the place. - They have a great work enviroment, and know how important it is to be effecient. **What do you dislike about BotPenguin?** Not that i dislike, but i will be very exiting when they get AI voicechat / AI Live video. This was the start reason that i signed up, after this is just got to experience the full system and capabilities, very impressed. **What problems is BotPenguin solving and how is that benefiting you?** It is allowing me to have a subscribtion based platform i can sell like my own. I am able to focus on outreach and charge clients upto 900$ a month ### 15. Fairly good product. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about BotPenguin?** The abiltity to create customised chatbots for my business. More so, the ability to integrate a watsapp chat bot is a huge benefit for my platform. Note, my platform is in final stages of development and I appreciate the great customer service by the BotPenguin team. **What do you dislike about BotPenguin?** I needed customer service to assist me with testing the bot as I'm a novice at some technologies. Thankfully the team has been very helpful. **What problems is BotPenguin solving and how is that benefiting you?** My platform is an edtech startup. The ability to use the watsapp bot to help student managers to keep in touch with students is a gamechanger. ### 16. Easy chatbot creation tool **Rating:** 3.0/5.0 stars **Reviewed by:** Shaikh S. | Software QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about BotPenguin?** Easy to navigate web UI to create chatbot for website,whatsapp,Facebook etc. I am able to create a simple chatbot for website and I can train later if complexity increases. **What do you dislike about BotPenguin?** As of now everything seems to be fine and good. With simple click I can have my chatbot easily created. **What problems is BotPenguin solving and how is that benefiting you?** I don't need to code to build my chatbot for website. With easily understanble interface I have more options to integrate like whatsapp, Facebook,messenger etc. ### 17. My experience **Rating:** 4.5/5.0 stars **Reviewed by:** Vedant B. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about BotPenguin?** I was thoroughly impressed by the effortless configuration process of the chatbot. The platform offers a myriad of customization options, empowering us to craft a sophisticated chatbot, leverage templates, and delve into various enriching add-ons. **What do you dislike about BotPenguin?** The user interface would benefit from enhancements, particularly in the context of designing a personalized chatbot. **What problems is BotPenguin solving and how is that benefiting you?** They solve the problem of customer enagement ### 18. easy and customizable chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Simone R. | Partnership Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BotPenguin?** the cusomization of the chat flow is really easy and the visual representation is clear to understand. the training of the AI component is fast and reliable **What do you dislike about BotPenguin?** so far nothing has disappointed my expectations **What problems is BotPenguin solving and how is that benefiting you?** answering common questions about our products ### 19. One of The best chat bot maker available online **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen B. | SAP Fiori/UI5 Deeveloper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about BotPenguin?** It provides tool to create easy and scalable chat bots. **What do you dislike about BotPenguin?** No much things to dislike about them. It's easy. **What problems is BotPenguin solving and how is that benefiting you?** It is helping me with mails and all ### 20. BEST Chatbot ever **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin G. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about BotPenguin?** As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. **What do you dislike about BotPenguin?** nothing all perfect about This botpenguin chatbot **What problems is BotPenguin solving and how is that benefiting you?** BotPenguin makes sure that you get that lead generation going with an omnichannel chatbot. Support customers or schedule appointments, you’ve got it all! Get those super bots on Telegram, WhatsApp, Facebook or your website and as we say, automation is the new gold! ### 21. My experience with BotPenguin **Rating:** 5.0/5.0 stars **Reviewed by:** nikita k. | Digital Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about BotPenguin?** I was impressed with how easy it was to set up chatbot. The platform offers a variety of customization options, allowing us to create a chatbot, use templates and explore other add ons. **What do you dislike about BotPenguin?** Botpenguin chatbot really helped me in increasing my productivity so dislikes for me -Nothing as of Now! **What problems is BotPenguin solving and how is that benefiting you?** Productivity availability Maintaining records usage of new tech ### 22. Great display and interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BotPenguin?** Sleek and easy to use UX/interface for generating AI chats **What do you dislike about BotPenguin?** There are a lot of options that can sometimes be overwhelming **What problems is BotPenguin solving and how is that benefiting you?** Populating social media accounts with text before launching ### 23. we have automated our customer support using AI-powered chatbots at $5 it was amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Deep G. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about BotPenguin?** The very cheap chatbot by botpenguin has many uses. The ease to operate the WhatsApp integration, and the Omni Channel Message Interface which helps build a CRM-like quality in this platform, is just one of many features this product offers. What I love the most about this platform is definitely the price — it's only $5! **What do you dislike about BotPenguin?** There should have been an in App system where you could integrate it inside a Mobile Application so it would help our clients **Recommendations to others considering BotPenguin:** Just Start with the team and they will begin with your first Bot and you will love the experience **What problems is BotPenguin solving and how is that benefiting you?** Lead generation and customer service and Support is the main thing and we are also using it for Appointments and Ticketing ### 24. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Karan C. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about BotPenguin?** BotPenguin's AI technology is amazing. It's been able to handle all of our customer inquiries with ease and has made our customer service process smoother. **What do you dislike about BotPenguin?** Botpenguin have everything updated & cool interface **What problems is BotPenguin solving and how is that benefiting you?** They solve the problem of customer enagement ### 25. Very Helpful for Anwering FAQs and collecting details of visitors on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen S. | Digital Marketer **Reviewed Date:** March 03, 2021 **What do you like best about BotPenguin?** BotPenguin helps me to target users who want information immediately. I have filled FAQs of my product and service and most of the users respond positively and I got their Email, names to contact them about further process. This chatbot is answering FAQs and generating leads for me. **What do you dislike about BotPenguin?** UI needs improvement especially while designing a customized chatbot. If you can not navigate the body section of your website then switch to BotPenguin Plugin because there is a code you need to paste on the bed of the body section. **What problems is BotPenguin solving and how is that benefiting you?** Automated FAQs Answering Collecting Information from visitors Introduced visitors to my product ### 26. Simply outstanding piece of automated software **Rating:** 5.0/5.0 stars **Reviewed by:** R K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2020 **What do you like best about BotPenguin?** The bot is so simple yet so effective in what it is required to do.It works without any glitches day in and out and helps me fetch business I most likely miss amd wont even realise that it was there in first place.This bot has def increased my sales volume and I am very appreciative of it and won't be taking it off my website ever. **What do you dislike about BotPenguin?** There isn't anything to dislike about it really.it is simple and just so easy to use. **Recommendations to others considering BotPenguin:** Give this bot a try and let it work for you when you are not,you have nothing to lose but only gain. **What problems is BotPenguin solving and how is that benefiting you?** I would have missed lots of customers who would only visit the website and then leave but bot penguin ask them questions and people feel connected and well taken care of that they bring their business to me. ### 27. BotPenguin highly recommended. Great product with really great tech service. Used across our apps... **Rating:** 5.0/5.0 stars **Reviewed by:** Twana D. | Head of Development Squads at Dev Centre House (DCH), Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2020 **What do you like best about BotPenguin?** B2B customer service and product feature available. **What do you dislike about BotPenguin?** I like everything and can't fault anything really. Just the UI can be improved I think. **What problems is BotPenguin solving and how is that benefiting you?** Facebook bots, serving our major pages with 800,000 or more fans. Servicing millions of requests with bots and responding to Facebook messages automatically. ## BotPenguin Discussions - [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment - [View BotPenguin pricing details and edition comparison](https://www.g2.com/products/botpenguin/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+06%3A15%3A32+-0500&secure%5Bsession_id%5D=c8c2413c-7930-4b92-87fb-01434d757a72&secure%5Btoken%5D=60a675ea11ab19c7c895350ca97d714a9344bb4cb12a416985e5a7d8c02b2c5f&format=llm_user) ## BotPenguin Integrations - [basiq360](https://www.g2.com/products/basiq360/reviews) ## BotPenguin Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top BotPenguin Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (413 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)