BotPenguin Reviews & Product Details

I really appreciate BotPenguin's onboarding process, Honey and Aditya are always fast with all communications and their Whatsapp support group are just as timely; it's one of the best I've experienced in a while. The communication is quick, efficient, and to the point, and the support team has been fantastic with no hiccups so far. Additionally, the initial setup was amazingly straightforward, as the team knew exactly what to do, making the entire process efficient. Review collected by and hosted on G2.com.

Nothing, we haven't come across any difficulties. I can't elaborate more on this, from a technical teams point of view, the docs are clear and easy to understand and the docs correspond accurately with the relevant feature on the front end every time. So we had minimal issues on the integration of BotPenguin into our current business processes. Review collected by and hosted on G2.com.

BotPenguin makes it remarkably simple to create and launch bilingual chatbot flows that strike a balance between professionalism and a personal touch. I particularly value the intuitive drag-and-drop interface, which enables me to quickly prototype bots for educational, institutional, and sales purposes without any coding required. Integrating with WhatsApp and Facebook Messenger has significantly expanded my ability to connect with a wide range of audiences. Additionally, the customer support team is both responsive and genuinely helpful whenever I encounter issues with flows or API integrations. Review collected by and hosted on G2.com.

When there is a problem with the Facebook integration, the platform often fails to display a clear error message. It would be much more helpful if it provided more detailed feedback, so I could better understand what went wrong and resolve the issue more quickly. Review collected by and hosted on G2.com.

The platform is user-friendly and was straightforward to implement across our entire company. I also appreciate the responsive tech support team and how smoothly it integrates with my CRM. Review collected by and hosted on G2.com.

There hasn't been much to dislike yet; the team is always available in case we run into an issue which there aren't many of in a year. Review collected by and hosted on G2.com.

I find BotPenguin helpful in handling many inquiries and replaying customer queries, especially on WhatsApp. It helps me organize and follow up on leads efficiently. The initial setup was very easy, which made getting started smooth for my team. Review collected by and hosted on G2.com.

I don't like that there's no option to switch off the bot chats, which means unnecessary chat credits expire. Also, the customer support is poor, and it would be helpful if there was a human customer support number available on the website. Review collected by and hosted on G2.com.

I enjoy using BotPenguin primarily because it allows me to create AI agents that facilitate easy communication with my customers. The transition to BotPenguin has been excellent, with no setup difficulties, particularly appreciating the ease of setting up the chat flow and AI training for the bot. I love the instant reply feature that builds trust by providing prompt customer responses with a fully human tone. The generous number of chat credits is another aspect that I find valuable. The support team is outstanding. Whenever I encounter an issue, their chat support is swift and effective at resolving problems. I appreciate BotPenguin's comprehensive features, which means I don't need additional software. Furthermore, I value the pricing, support, and reliability of BotPenguin, all of which significantly enhance my user experience and make me inclined to purchase it again if needed. Review collected by and hosted on G2.com.

There isn’t much to dislike about BotPenguin. Sometimes it takes a little time to understand all the features, but once you get the hang of it, it works really well and makes building chatbots & AI agents super easy. Review collected by and hosted on G2.com.

The tool is clean and easy to use. I'm using this to manage my Instagram page communication and also the clients who are reaching out to me on WhatsApp, Omnichannel is what i like the most other than their customer support. I came across a few concerns and I reached out to their client team and they have resolved them promptly Review collected by and hosted on G2.com.

I have noticed that sometime few of the options lags and takes time to open. Review collected by and hosted on G2.com.

I really enjoy the visual layout of BotPenguin for creating chat flows. Setting up was fairly easy, and their timely support on WhatsApp was very helpful. It allows me to create complex solutions easily, including connecting directly to my OpenAI assistance. Additionally, it is an affordable and good value solution compared to other options available. Review collected by and hosted on G2.com.

I find selecting plans a bit challenging and would prefer if the process were simpler. Additionally, I hope that in the future, APIs will be able to send URL links when they receive the APIs. Review collected by and hosted on G2.com.

Their offer seemed really appealing at first, but after only 1 or 2 months of use I noticed that it was not as described Review collected by and hosted on G2.com.

Their support is amateurish, the tool is unfinished and not ready to market, this is way overpriced. Review collected by and hosted on G2.com.

What I value most about BotPenguin is the ease of customisation and flexibility it provides. The platform allows us to create tailored chatbot solutions that fit perfectly with our brand, without needing extensive technical expertise. Its user-friendly interface made it simple to get up and running quickly, and the regular updates ensure we’re always staying ahead with new features and improvements. It’s a platform that grows with us, making our operations smoother and more efficient. The reliable support team is also a great asset, always ready to assist when needed. Review collected by and hosted on G2.com.

While BotPenguin is a powerful platform, one area that could be improved is the level of advanced customisation options for more complex use cases. At times, certain features feel a bit limited, and achieving very specific functionalities can require workarounds. Additionally, while the platform is regularly updated, some of the updates can cause minor disruptions, requiring adjustments on our end. That said, these are relatively small issues compared to the overall effectiveness of the platform, and the support team is usually quick to help resolve any concerns. Review collected by and hosted on G2.com.

The platform really provides you with an easy path from connecting your whatsapp business account to creating the chatflow. Also it was easy to connect chatgpt with my whatsapp chatbot that helped answering most of my customers queries as humanly a chatbot can. Review collected by and hosted on G2.com.

Not much but i really wanted instagram chatbot for my business but at the moment it was under development. Hope they will be getting it out soon Review collected by and hosted on G2.com.