--- title: Hello Patient Reviews meta_title: 'Hello Patient Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Hello Patient works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 7 scale: '5' date_modified: '2026-09-01' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Hello Patient Reviews **Vendor:** Hello Patient **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Hello Patient Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Multi-location practices and consumer health brands use Hello Patient's agents to handle more conversations without adding staff. What the agents do Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, run recall outreach, convert referrals, and handle billing and collections, around the clock. When a conversation needs a human, the agent hands off with full context, never gives medical advice, and logs every interaction. Who it is for Multi-location medical groups and health systems across ENT, urgent care, primary care, dental, and multi-specialty care, plus veterinary practices. Hello Patient also serves consumer health and virtual care brands, including GLP-1 and subscription wellness, across the member journey from first touch to re-engagement. One brand saw a 140% lift over its prior static re-engagement program. Results Groups see around 20% more appointments booked, bills paid faster, lapsed patients brought back, fewer repeat calls, and hours back for their teams to focus on the patients in front of them. Integrations Hello Patient integrates with the EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks. Security and compliance Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Founded in 2024 and based in Austin, Texas. FAQ Who is Hello Patient for? Multi-location medical groups, health systems, and consumer health and virtual care brands. What does it do? Its AI agents handle patient calls, texts, and web chat, inbound and outbound, from scheduling and intake to billing, recall, and follow-up. What does it integrate with? The EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks. Is it secure? Yes. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. ## Hello Patient Reviews ### 1. Hello Patient Streamlines Scheduling and Intake for a Smoother Patient Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Arman C. | Associate Chief Informatics Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 10, 2026 **What do you like best about Hello Patient?** What I like best about Hello Patient is how it simplifies the scheduling and intake process for both patients and staff. It reduces manual work, keeps information organized, and makes the overall patient experience more convenient. **What do you dislike about Hello Patient?** What I sometimes dislike about Hello Patient is that certain workflows are not always as intuitive or flexible as they could be. Certain issues still require staff intervention, and when something is not configured correctly, it can create extra steps instead of reducing them. **What problems is Hello Patient solving and how is that benefiting you?** Hello Patient is helping solve inefficiencies in scheduling, patient intake, and communication. It allows patients to complete more of the process on their own, which reduces phone calls and repetitive administrative work for staff. This benefits me by making workflows more organized, reducing manual follow-up, and giving the team more time to focus on patients and other operational priorities. ### 2. Streamlined Patient Scheduling and Tracking from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis F. | Medical Assistant/ Medical Scribe, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Hello Patient?** I like being able to keep track of patients throughout the scheduling process, which makes it easier to stay organized and follow each patient from start to finish. **What do you dislike about Hello Patient?** The platform centers tightly on intake, scheduling, and routine conversational outreach, meaning it lacks deeper long-term engagement tools found in broader health suites. **What problems is Hello Patient solving and how is that benefiting you?** It helps schedule more patients who are looking for a provider to perform specific procedures and surgical interventions that can improve their condition. ### 3. Frees Up Phone Lines and Helps Patients Get Answers Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica S. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Hello Patient?** It frees up our telephone lines, allowing patients to get the answers they need. **What do you dislike about Hello Patient?** There are occasional glitches where patients can bypass important triage questions, such as providing insurance information. **What problems is Hello Patient solving and how is that benefiting you?** It doesn’t allow patients to skip the required demographic and intake questions when scheduling. ### 4. Great Automation, but Inconsistent Call and Message Quality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about Hello Patient?** I like how it automates manual work. It takes tedious steps away from live humans so we can focus on other work. **What do you dislike about Hello Patient?** The latency and quality of the calls and messages are inconsistent. **What problems is Hello Patient solving and how is that benefiting you?** Hello Patient is a real time support to our clients who are inquiring about Octave's services. It benefits us by saving headcount and reducing manual workflows. ### 5. Easy Appointment Scheduling and Access to Care Anytime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Hello Patient?** I like that patients have the opportunity to schedule appointments and receive care even when the office isn’t available. **What do you dislike about Hello Patient?** Sometimes it does not gather enough information to be able to process new patients, like insurances, sex, or even correct phone numbers. **What problems is Hello Patient solving and how is that benefiting you?** access to new patient appointments, ,which ultimately helps the clinic grow. ### 6. Every Call Answered, Real-Time Appointment Booking **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly G. | Cosmetic Supervisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2026 **What do you like best about Hello Patient?** That every call gets answered. It books appointments in real time. **What do you dislike about Hello Patient?** AI struggles with unusual situations. Conversation delays. Patients don't always realize they are talking to ai. **What problems is Hello Patient solving and how is that benefiting you?** Making sure every call is answered and freeing up staff. ### 7. Easy Appointment Scheduling and Cancellations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Hello Patient?** Easy to cancel or schedule an appointment for patients **What do you dislike about Hello Patient?** no way to know why patients cancel appointments **What problems is Hello Patient solving and how is that benefiting you?** It makes it easier to schedule patients so we know how many we have on clinic days - [View Hello Patient pricing details and edition comparison](https://www.g2.com/products/hello-patient/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-05+13%3A33%3A32+-0500&secure%5Bsession_id%5D=0c80d8b7-5c07-4ba8-8fea-23b1c5f4a923&secure%5Btoken%5D=3ea27962d314ae0a63a4ae6ee28a4b9a0d3dd62c9da2231e7b6fecea675a3c78&format=llm_user) ## Hello Patient Features **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top Hello Patient Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (897 reviews) - [MaxAssist](https://www.g2.com/products/maxassist/reviews) - 4.7/5.0 (281 reviews)