Athelas Air Reviews & Product Details

Athelas EMR helps us manage documentation and patient follow-up in one place. The interface keeps our daily tasks organized, and the AI scribe has made the biggest difference by reducing documentation time and helping us stay on top of notes. Having those tools connected supports a smoother workflow, and the time savings have been a major part of its value for our team. Every employee we’ve worked with has been friendly, supportive, and easy to communicate with throughout setup and ongoing use. Review collected by and hosted on G2.com.

One area I’d appreciate more clarity on is integrations. I’m not sure which integrations Athelas currently offers Review collected by and hosted on G2.com.

The best part is the support team and the support from the account manager Girija Ramaraju who is very excellent in her knowledge and she is just great she goes above and beyond to help the customer and communicates to the team what is needed. Also what is excellent is the customization for the account that Athelas is able to do which sets them apart from other softwares. they are constantly improving and updating their product for the better . Their latest feature Dashboards is amazing. Review collected by and hosted on G2.com.

I wish that Athelas would have more tracking capability for example to show the work a certain employee is doing for example if employee A submitted an appeal that should show in the software that the appeal was done and also the reports it would be nice if Athelas had a user report which would show everything that the user did on the platform. Also it would be nice to be able to add insurances instead of writing to support but other than this Athelas is pretty close to perfection. Review collected by and hosted on G2.com.

What I like best about Athelas RCM is the increased visibility and control we now have over our revenue cycle. The KPI and reporting insights allow us to better understand performance, identify issues quickly (and prevent them from recurring in the future), and hold the process accountable. We’ve been able to reduce our denial rate to under 1% and are seeing many insurance payments within approximately 7 business days.

The AI capabilities have also significantly improved efficiency, while the Rules Engine gives us much greater control over how claims are billed and processed based on the specific needs of our practice. Overall, Athelas has given us better data, stronger controls, and greater insight into our RCM performance. Review collected by and hosted on G2.com.

The biggest challenge has been the amount of time and hands-on involvement required to fine-tune the system for the complexity of our practice. We are still refining billing rules and occasionally identifying errors that require correction. That said, the improvement compared to our previous RCM is night and day, and we’ve seen significant progress as the rules, workflows, and AI have become better aligned with our practice. Review collected by and hosted on G2.com.

Athelas Air has pretty much made the busy work of documenting notes a feature of the past. The Air Scribe compiles a note in a manner that is far more intelligible than I could ever write and it does so with accuracy and speed. Review collected by and hosted on G2.com.

The only feature that I am not 100% enamored with is the new flowsheet. However, that is only because Air Scribe is not prepopulating the interventions in the right CPT category as I would like it to be for maximal reimbursement. This is a very easy fix manually. Review collected by and hosted on G2.com.

From a Front Desk perspective, Athelas helps us easily identify patients with certain insurances, patients with balances, and those who may have inactive insurance. The AI feature is extremely helpful to identify why claims were denied. Review collected by and hosted on G2.com.

There are occasional 'bugs', but the engineering team is quick to resolve them. Otherwise, it is very reliable. There are a few minor aspects that could be more user-friendly, but we also know that their design teams are always working behind the scenes with updates. Review collected by and hosted on G2.com.

We like the Scribe feature and how easy it is to use. We like how Athelas Air uses AI to organize the information we dictate and the suggestions it makes. We like the same things about the RCM platform. We also like the company’s response time, professionalism, and the personalities of the people we work with. They appreciate us as a team, not just as a number or a customer. The setup was fairly straightforward, and we transitioned in 60 days with minimal hiccups. We recommend Athelas Air as a 10. Review collected by and hosted on G2.com.

I think the dashboard and reporting systems could be improved. I’d like the numbers in reports to be more customizable to our specific needs and immediately available without a timed delay. The dictation software also needs fine-tuning so the microphone doesn’t pick up a therapist across the room and add incorrect data to the patient I’m working with (Works 99% of the time though so can't really complain). Review collected by and hosted on G2.com.

I like the note documentation and AI voice documentation. It has cut down on provider note time, and the providers like it. The prior auth tracker is slick and was needed. The claims page is nice, and it’s pretty easy to work a lot of claims there. I also like that we can build billing rules, and I can see how they could help improve billing automation. We’re working with metrics toward a 98+% first-pass paid rate, though that still feels like potential. Review collected by and hosted on G2.com.

The initial setup wasn’t easy at all. I think the marketing metrics need improvement, especially measuring text campaigns and reporting on leads to conversion. It would be helpful to have that in the dashboard, along with a better texting cadence. I’d also like a more defined operational dashboard. There are outdated metrics built into the system that I can’t change, so the dashboards could use a refresh to make them more helpful. Review collected by and hosted on G2.com.

I love the visual data representations for billing, claims results, payer behavior, scheduling, and productivity. I can see the data by payer, provider, location, and date range, which helps us test assumptions, confirm what’s working, and rethink processes based on what the data shows. It has led to valuable discussions and problem-solving across our teams. The added data insights have helped us work more efficiently than before, automate functions so we can scale less painfully, and move people into their “best seat” in the organization. The dashboards have also helped us improve workflows and communication. During setup, payer enrollments were particularly well-handled, and we had only minimal, short-term impacts on cash flow. I also value the constant support from our Athelas Account Manager and other Athelas experts. Review collected by and hosted on G2.com.

We're still newer to using Athelas AIR widely alongside Athelas RCM. Each week, we're making new discoveries and working out best-use concepts across the merged systems, including plugging holes in data integrity and improving compliance standards. Review collected by and hosted on G2.com.

Since moving to Air, our aged A/R is lower because we're getting paid sooner. It took a little while to train ourselves to read the aging numbers differently, but it's a good thing and it's what we want. We are up over 5% net revenue year over year! Review collected by and hosted on G2.com.

It’s exciting because the product is new and evolving everyday - but you have to learn new features as they evolve. Review collected by and hosted on G2.com.

A rules engine that allows us to fix common mistakes before claims are released or denied. Review collected by and hosted on G2.com.

The platform requires more involvement from our in-person team to work through claims and denials. However, this is a welcomed trade-off compared with the do-it-all systems we used in the past, where we had no control over the process. Review collected by and hosted on G2.com.