Ellipsis Health introduces Sage, an emotionally intelligent AI Care Manager designed to revolutionize patient engagement and care management. Sage conducts fully autonomous, multilingual virtual care management calls, adeptly handling complex cases with empathy and consistency. By integrating seamlessly into existing healthcare workflows, Sage enhances operational efficiency, reduces costs, and ensures high-quality patient interactions.
Key Features and Functionality:
- Engagement and Enrollment: Automates program enrollment, benefits overview, eligibility verification, copay checks, and addresses patient queries, streamlining patient onboarding processes.
- Assessments and Surveys: Conducts Health Risk Assessments (HRAs), care and discharge assessments, and satisfaction surveys (HOS, NPS, HCAHPS), adapting conversations based on patient responses to gather critical information.
- Clinical Support: Facilitates care coordination, monitors clinical adherence, improves Star Ratings and Quality Measures, and manages pre- and post-discharge check-ins and transitions of care.
- Integration: Offers rapid onboarding, white-glove implementation, and simple integration with Electronic Health Records (EHR) and case management systems, featuring an API-first architecture for flexible implementation.
- AI Safety and Security: Built with healthcare's unique security and compliance requirements, including HIPAA and SOC2 Type 2 compliance, secure data handling with end-to-end encryption, and regular third-party security audits.
Primary Value and Solutions:
Sage addresses the challenges of scaling patient engagement and care management by providing a 24/7 AI-driven solution that expands staffing capacity without compromising quality. It reduces administrative tasks by 60%, accelerates program enrollment by six times, and delivers a fourfold return on investment. By automating routine patient interactions, Sage allows healthcare professionals to focus on complex care delivery, enhancing patient satisfaction and operational efficiency.
