I really appreciate the AI clinical note software from Prompt Health because it streamlines evaluations, making them take significantly less time, which allows me to be more present with my patients. The helpful staff and support teams assigned from the beginning have been very accommodating and knowledgeable about their systems, making support services efficient. The clinical note feature also reduces my workload anxiety, knowing I won't be stacking up extra work for myself. Additionally, the "checks" in the system enhance compliance and reimbursement, preventing absent-minded note-taking in terms of necessary details for different payers. I also like how the scheduling options improve efficiency by preventing patient loss and offering flexibility for patient self-scheduling. The decision to switch from Strata EMR was influenced by Prompt Health's AI features, better support, communication, and a similar price point. Even though the initial setup was difficult, it went smoothly due to the help we received, with only a few hiccups in the first weeks.

Our company has used several EMR's of the years and our switch to Prompt is one of the best decisions we made. Prompt EMR is easy to use with intuitive functions requiring little training when onboarding new staff. The AI features are helpful with reducing time spend with documentations and administrative tasks. Also, Prompt's support staff is very quick to respond with questions or issues.

One of the biggest advantages has been how quickly we’re able to identify eligibility and insurance issues. Prompt has helped us catch potential problems much earlier, allowing our teams to address them proactively and avoid issues further down the road. This has been a huge improvement for both our staff and our patients. The support team is also exceptional. They are quick to respond, helpful, and genuinely invested in resolving issues when they come up. What I appreciate most is that the Operations team is very open to feedback. They listen to our front office teams and are willing to explore adding or adjusting features based on real-world operational needs. It truly feels like a collaborative partnership rather than simply using a product.