# WalkMe Reviews **Vendor:** SAP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 560 ## About WalkMe WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Our context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation. Visit www.walkme.com. ## WalkMe Pros & Cons **What users like:** - Users value the **ease of use** of WalkMe, simplifying complex systems with intuitive, step-by-step guidance. (91 reviews) - Users value the **real-time guidance** of WalkMe, enhancing user experience and reducing the need for extensive training. (63 reviews) - Users value the **exceptional customer support** of WalkMe, praising its quick responses and effective assistance. (56 reviews) - Users praise WalkMe for its **intuitive and flexible platform** , enabling seamless onboarding and effective user guidance. (52 reviews) - Users value the **effective training** provided by WalkMe, enhancing user adoption and simplifying complex processes. (50 reviews) - Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (48 reviews) - Guidance (47 reviews) - Intuitive (45 reviews) - Easy Setup (36 reviews) - Insights (34 reviews) **What users dislike:** - Users struggle with the **learning curve** , finding the training path challenging and reporting functionalities lacking. (39 reviews) - Users find WalkMe's setup **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. (28 reviews) - Users find the **steep learning curve** of WalkMe challenging, requiring time and trial to master advanced features. (21 reviews) - Users find the **limited customization** options in WalkMe restrict their ability to tailor prompts and messages effectively. (17 reviews) - Users find the **time-consuming setup** of WalkMe challenging, especially for complex processes and advanced configurations. (17 reviews) - Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (16 reviews) - Users face **maintenance challenges** with WalkMe, along with performance slowdowns and inconsistencies during usage. (16 reviews) - Slow Performance (16 reviews) - Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (15 reviews) - Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews) ## WalkMe Reviews ### 1. WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rohith N. | Customer Success Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about WalkMe?** WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors. **What do you dislike about WalkMe?** While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work. ### 2. Should be used as a standard in Excellent Onboarding and change management Practices! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about WalkMe?** WalkMe has completely changed how we support both new hires and our existing teams. Rather than sending people long training videos or job aids that they may never watch or read, we can guide them directly inside the tool while they’re doing the work. In Security Sales, our teams rely on a huge number of systems every day, and WalkMe helps simplify that experience, reduce confusion, and get people productive much faster. I also really appreciate the WalkMe community, and once you understand the basics, the platform is straightforward to build in and maintain over time. **What do you dislike about WalkMe?** One challenge I’ve heard from our IT team is that WalkMe can sometimes affect system speed, particularly in SFDC, where we already have a lot of tools and integrations running. I’d also like more flexibility in reporting, along with easier ways to spot and manage duplicate content across tracked events, engaged elements, and other assets. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us tackle onboarding, training, communication, and change management challenges in one place. We use it to support new hires, introduce new tools and features, guide users through more complicated processes, and cut down on the number of support questions that come to our team. Overall, it has saved us a huge amount of time, helped us deliver a more consistent experience for sellers, and made it easier to drive adoption of important tools across the business. **Official Response from Brittany Rolfe Hillard:** > Thank you for sharing your review and your positive feedback about our Community and product experience! We take comments very seriously and use them to help improve in the future. Performance is one of our top priorities. We have dedicated teams to monitor it, as well as in-product tools that provide customers with visibility and actionable steps when we detect issues. We would love the opportunity to review your account’s performance and resolve any performance-related issues. We will be in touch with you via your account team for next steps! Thank you, Brittany Hillard, VP CX, WalkMe ### 3. WalkMe Makes Complex Apps Easy to Master **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about WalkMe?** The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application. In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business. **What do you dislike about WalkMe?** WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to. **What problems is WalkMe solving and how is that benefiting you?** As a SaaS company, we've got various programs that lean on WalkMe to include, product updates, NPS survey, onboarding for low/no touch clients, webinar announcements, and upsell campaigns. ### 4. WalkMe delivers results where it matters most. **Rating:** 5.0/5.0 stars **Reviewed by:** L'Tanya D. | Digital Adoption/Senior Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about WalkMe?** WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms. Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts. Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience. **What do you dislike about WalkMe?** The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly! **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs. ### 5. Strong Partnership That Drives Learning, Adoption, and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** César Alex G. | Product Owner & Platform Strategy Leader , Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about WalkMe?** The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success. **What do you dislike about WalkMe?** The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale. **What problems is WalkMe solving and how is that benefiting you?** We’re a company in constant change—scaling and continually improving our technology—so it’s important that we help users keep up as the business and our tools evolve. WalkMe has helped us meet that need, not only by supporting digital adoption, but also by giving us room to explore additional ways to complement the user journey. As new features and products continue to roll out, it helps us close gaps and deliver a more holistic solution that can support different areas while still reinforcing the overall cycle. ### 6. Excellent digital adoption tool and best-in-class support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about WalkMe?** WalkMe keeps surprising me with how well thought out it is. When I’m building new content and need to tackle a tricky scenario, I often find that all the options I need are already available right in the editor—usually at the exact moment I think I’ll have to go digging through help articles to find them. And when I do need a helping hand, the support I get from WalkMe’s team is absolutely the best in the business. **What do you dislike about WalkMe?** I can't really think of anything I dislike about it. **What problems is WalkMe solving and how is that benefiting you?** Originally, we needed a way to deliver in-app tutorials to onboard new users to our CRM solution. Since then, we’ve deployed Walkme for several other use cases as well, including providing in-page help resources, sharing feature announcements and important alerts, sending NPS surveys, and more. We also no longer need to rely on the development team to publish content to our users, which has made things much easier for our customer success team. ### 7. Significant Time Savings Across Core Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Storm W. | Digital Adoption Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about WalkMe?** What we like most about WalkMe is how quickly we can spin up solutions to solve a wide range of problems. We can go from idea to production in days which has fundamentally changed how we approach training, system rollouts, and ongoing enablement. Instead of relying on static documentation or classroom-style training, we deliver in‑the‑flow guidance that drives immediate adoption, reduces errors, and shortens time to proficiency. It’s become a core part of how we operationalize change at scale. **What do you dislike about WalkMe?** The biggest downside is cost. Pricing can scale quickly depending on the number of users, applications, and products you deploy. That said, when implemented well, WalkMe pays for itself through time saved, reduced support burden, and faster adoption, and the customer success team is strong in helping you realize that value. From a data standpoint, while WalkMe provides solid out‑of‑the‑box insights, more advanced reporting can be limiting, and tighter native integration with tools like Power BI would make enterprise analytics even stronger. **What problems is WalkMe solving and how is that benefiting you?** WalkMe solves day‑to‑day user confusion and inefficiency inside our core systems. Instead of relying on live trainings, static documentation, or support tickets, WalkMe helps guide our users at the moment of need. In the last year, that’s translated into real results for us. We’ve reduced errors in some critical workflows by up to 99%, helped users complete complex processes up to four times faster, and saved our teams over 24,000 hours by emphasizing proactive guidance over reactive support. Altogether, WalkMe supported more than 590,000 in‑app interactions and delivered an estimated $1.1M in value, with a projected 300%+ ROI. ### 8. Empowers Digital Adoption at Procurement **Rating:** 4.5/5.0 stars **Reviewed by:** Vitor F. | Project Manager at CoE Procurement, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about WalkMe?** I really appreciate the user-friendliness of WalkMe. It's an intuitive platform for creating and managing content, and it has allowed us to develop WalkMe Champions, enabling system owners and team members to create content themselves. The WalkMe insights are incredibly valuable, as they help us make truly data-driven decisions for our change management projects. They have significantly helped us increase our user base by enabling us to adjust our processes based on user data. Additionally, the strong user acceptance of being guided by WalkMe is evident, with a high NPS of 4.8 out of 5.0 for helpfulness. WalkMe also effectively acts as a bridge between applications, which is a plus. The initial setup was super easy, and WalkMe provided all the necessary support for the onboarding process. **What do you dislike about WalkMe?** Integration via Snippet code does not always work immediately and often requires additional effort to ensure a stable setup. While the WalkMe editor has improved significantly, there are still some minor limitations when managing files and images used in WalkMe content, such as walkthroughs or launchers. For the images, it is needed to make changes outside the tool and upload them again if the size/quality is not the correct one. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to increase user engagement and completion rates, reduce training costs, and enable data-driven decisions via WalkMe insights. It's user-friendly and supports setting up system champions - focal points. ### 9. Industry Leader in Digital Adoption! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about WalkMe?** Ease of use, customer training programs and customer events & webinars. Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives. **What do you dislike about WalkMe?** There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder! **Recommendations to others considering WalkMe:** Do it! With the large investments you've made in your tech stack, you also need a way to train, onboard, and drive adoption and a tradition elearning courses and screen shares just don't provide the same experience or success, period. **What problems is WalkMe solving and how is that benefiting you?** Decreasing the ramp up time of our sales teams and getting their to increase their quarter sales qualified leads! We've found huge success with our sales teams by automating our prospecting processes, and driving engagement on our sales engagement platform by making it more intuitive and automated! There are so many use cases, including WalkMe Discovery that allows you to see engagement of employees with various AI tools. **Official Response from Lacey Butler:** > Thank you for your fantastic review! We're thrilled to hear that you find WalkMe easy to use and appreciate our customer training programs, events, and webinars. It's *also* wonderful to know that WalkMe is helping drive change, adoption, and individual outcomes across your entire employee tech stack 🙌 We acknowledge that there can be a bit of learning curve to get up and running, but, as you mention, we're committed to continuously making the platform more intuitive and user-friendly, including pre-built solutions to jumpstart your solutions :). Congratulations on decreasing your ramp-up time for your sales teams and boosting their quarterly sales qualified leads! Automating prospecting workflows and using DAP content to make your systems more intuitive and drive engagement on your sales platform sounds like a winning strategy 🏆 Thanks again for sharing your experience – and if you ever have topics or ideas for additional customer events, we're all ears! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 10. Ease of Building, but Data Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Kayti C. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about WalkMe?** I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts. The low code and no code options make it accessible for my needs, although writing jQuery scripts can complicate things sometimes. I also think the data elements are quite good for gathering background information on what users are doing in the system, although it does take time to set up. **What do you dislike about WalkMe?** I think getting data out is sometimes an issue. I feel like I hear about some other customers utilizing Power BI or other outside analytics tools that really enhance how they see WalkMe and the value that it's giving them. If WalkMe were to be able to provide a better solution around that, that would be great. There are some limitations in the WalkMe console as well where it's hard to kind of tag things and make everything kinda all fit together and say, this content that we've built and these tracked events that we've built all match this individual process. So that we can kinda say process by process, where are we seeing success, and where are we seeing areas of improvement. **What problems is WalkMe solving and how is that benefiting you?** WalkMe ensures our users can complete complex processes quickly and easily through automation. It provides valuable insights by capturing data on user activities, helping us see successes and areas for improvement, and verifies if releases are used as intended. ### 11. Customizable and Insightful Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome P. | Ariba Supplier Enablement Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about WalkMe?** I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system seamlessly. I appreciate the powerful insights it provides, as they assist in planning the content we should build and help evaluate its efficiency. Additionally, the setup was quite easy thanks to a WalkMe Customer Success Manager being there and training us to get started. **What do you dislike about WalkMe?** Maintenance can be lenghty **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps my team with slow adoption and complex customization of the Ariba system. I love its simplicity, full customization, and powerful insights that guide content planning and efficiency evaluation. **Official Response from Lacey Butler:** > Jerome, thank you so much for not only this thoughtful and detailed review, but for being such a long-time customer and member of the WalkMe & DAP community! We're delighted to hear that you're finding WalkMe easy to use and that our support team has been responsive to your needs. It's fantastic to know that our comprehensive analytics tools and diverse content options are delivering all of the capabilities you need to make an impact for your users *and* your organization :) We appreciate your feedback on our analytics capabilities – and I agree, there's so much to uncover! We're committed to providing the guidance needed to help you unlock its full potential, and if you ever have any questions or want help breaking down your data, we're here and happy to help. We're also continually releasing enhancements to improve the building experience, and we always welcome any and all feedback and suggestions. Your insights are invaluable in helping us continue to improve and innovate – and we can't wait to see you continue to succeed on your DAP journey! Lacey Butler, Customer Advocacy @ WalkMe ### 12. Revolutionizes User Experience with Intuitive Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about WalkMe?** I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps users complete tasks without confusion. I appreciate how flexible and powerful WalkMe is, offering tools like Smart Walk-Thrus, Launchers, ShoutOuts, and surveys to solve problems creatively. The analytics and insights are a big advantage, helping me understand user behavior and continuously improve solutions. Features like Smart Walk-Thrus break down complex processes for users, Launchers provide on-demand support, and ShoutOuts effectively communicate important updates. These tools together improve user experience, reduce support dependency, and increase efficiency, making WalkMe very valuable in my work. **What do you dislike about WalkMe?** While WalkMe is highly effective, there are a few areas for improvement. Maintaining solutions can be time-consuming, especially when UI changes break element detection. Handling dynamic elements can sometimes impact flow stability. Insights reporting could be more intuitive and detailed, and performance may slightly drop when many assets are used on a page. Additionally, improved version control and change tracking would make collaboration easier. The reporting feature would benefit from more customizable dashboards, deeper drill-down capabilities, and more intuitive filtering. Improved element detection for dynamic UI elements would reduce maintenance effort, along with more reliable auto-healing selectors and better support for single-page applications. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to simplify user experience on KPMG Risk Hub by providing in-app guidance, which assists with onboarding, training, and feature adoption. It reduces errors, enhances efficiency, minimizes training needs, and offers valuable user insights. ### 13. Supportive, Hands-On Team—But a Learning Curve and Some Flow Delays **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about WalkMe?** I like the handholding approach it offers. Their team is also very responsive and helpful and their CSMs really push you to learn more about how to build **What do you dislike about WalkMe?** It is a bit challenging at first to use and does take some time for flows to pop up. A bit of a delay but overall i do like it and i like the ai chat bot and all the future updates they talked about that are coming out soon **What problems is WalkMe solving and how is that benefiting you?** Its helping with adoption for our company. A lot of people think they know processes but then the flows help guide them. I also think the chat bot is exactly what teams are looking for from an AI perspective. It easily shows you the SOPs and knowledge articles which is exactly what people want. ### 14. WalkMe Delivers Just-in-Time, In-App Guidance Right Where Users Need It **Rating:** 4.5/5.0 stars **Reviewed by:** theodora m. | Manager of Solid Edge Learning Media Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about WalkMe?** Being able to provide just-in-time, in-app user assistance is our favorite aspect of WalkMe. Instead of going to an external page, users can hover over launchers or tooltips and get information right where needed. Links to additional content gives them the opportunity to learn more. **What do you dislike about WalkMe?** From a functionality standpoint, I don’t have any complaints. Since I’m not responsible for the contract and don’t know the cost, I can’t comment on pricing or that side of things. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us onboard users faster and enables them to become proficient with our software much more quickly than they would with traditional documentation. ### 15. All-in-One Change Management with Real-Time Insights and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about WalkMe?** I like being able to manage every aspect of the change management process. It supports engagement and communication, segmentation, real-time performance support, and automation. It can also help constrain and guide behavior. Best of all, you can see the underlying insights so you can stay agile, ensure you’re driving business outcomes, and adjust when needed. **What do you dislike about WalkMe?** It can be difficult to get the data piped into our internal data lake. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us eliminate friction in complex enterprise systems by delivering real‑time, in‑app guidance and automation. This reduces reliance on training and support, improves consistency across workflows, and enables users to be productive faster—especially as systems and processes evolve. It’s a key enabler of scalable digital adoption and sustained performance. ### 16. Flexible WalkMe Releases That Keep Improving Training, Onboarding, and Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about WalkMe?** I appreciate that WalkMe actively seeks—and seems to genuinely act on—feedback from its end users. As a result, there are regular product releases that aim to meet the ever-changing needs of the user base. The tool is becoming increasingly flexible; our team uses WalkMe most often for training and onboarding, data integrity, compliance, and process completion and efficiency use cases. The community aspect is also very diverse and gives users plenty of opportunities to engage with WM employees, customers, and DAP champions through many different formats and events. We have a large bodies of work within some of our systems and the Editor and end user experience do not seem to show noticeable drops in performance. I acknowledge that WalkMe is incorporating more AI features into its products and is, more than ever, accessible to laypeople who do not have lots of technical and software development experience. **What do you dislike about WalkMe?** Although I appreciate the regular product releases, they do sometimes feel rushed and not fully thought through or tested. Some new tools sound great in theory but, in practice, they can be slow, difficult to navigate and use effectively or buggy. I often feel that further UAT on new products would be welcomed to ensure more first time quality in their new tools, instead of such regular iterations of tools. Furthermore, there is a tendency to upsell products, most recently AI-based tools. **What problems is WalkMe solving and how is that benefiting you?** We use WalkMe as the key tool for onboarding new end users to one of our most used clinical systems via a series of proctored practice activities. Our new users of the system have reported to us that they feel WalkMe role-based passive and more active support is a lifesaver as they navigate the new system. It is used most often outside of onboarding for data integrity use cases (typically preventing errant data entry or ensuring empty fields are populated) often to avoid non-compliance which is critical in our industry. We equate the benefits to time savings/displacement of time wastage per deployable type based on calculations provided by WalkMe and devised through industry standards. ### 17. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume H. | Ingénieur pédagogique pour le compte Michelin, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **Official Response from Lacey Butler:** > Hi Guillaume - Thank you for your review and for being with us for 3+ years! It's fantastic to hear that WalkMe has significantly boosted employee skills and satisfaction in using your business applications, as well as helped you deliver on your change management and technology adoption objectives 🙌 We appreciate your advice on having a dedicated internal team / Center of Excellence — this is great tip for ensuring successful deployments and ongoing impact of your DAP program. Thank you for everything you do and for being a customer! Lacey Butler, Customer Advocacy @ WalkMe ### 18. Transforms Digital Adoption with Proactive In-App Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Thea megan B. **Reviewed Date:** January 26, 2026 **What do you like best about WalkMe?** I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI. **What do you dislike about WalkMe?** WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast. **What problems is WalkMe solving and how is that benefiting you?** I find WalkMe addresses digital adoption in complex software environments, solving low productivity and high support costs. Its contextual guidance is proactive, and features like Smart Walk-Thrus and Analytics help users complete tasks faster and identify workflow improvements. ### 19. Effortless Onboarding with WalkMe's Intuitive Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Jitendra B. **Reviewed Date:** January 15, 2026 **What do you like best about WalkMe?** I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable. **What do you dislike about WalkMe?** One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to help people navigate complex systems with clear, in-app guidance, reducing confusion and dependency on manual support. It eases onboarding, boosts efficiency, and prevents common mistakes. Rolling out new features is smoother, alleviating some support and training pressure. ### 20. Clear In-App Guidance and Analytics That Accelerate Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore P. | Product consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams. **What do you dislike about WalkMe?** There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform. **What problems is WalkMe solving and how is that benefiting you?** WalkMe reduces user confusion, lowers support tickets, and shortens onboarding time. Instead of relying on documentation or live training, users get guidance exactly when they need it. This improves adoption of new tools, reduces errors, and helps teams stay productive without constant hand-holding. ### 21. Streamlines Onboarding with Intuitive Walkthroughs **Rating:** 4.5/5.0 stars **Reviewed by:** Willy B. **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident. **What do you dislike about WalkMe?** While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe for easier onboarding and navigation of complex processes. It reduces training stress, decreases mistakes, and speeds up learning with in-tool guidance, helping my team work confidently and productively. ### 22. Effortless User Guidance with Quick Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about WalkMe?** I find WalkMe easy to use, which helps a lot. It's an interesting and incredible tool that allows building fast solutions for customer needs. The Smart Walk-Thrus act in the right points to reduce friction, which is really valuable. **What do you dislike about WalkMe?** Could be great if conditions like Excel to create more lines of acting. Some missing steps for Ariba Initial Setup. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to guide users through the SAP Ariba environment, improving task adoption by reducing steps users lose. It builds fast solutions for customer needs and reduces friction points, making it easy to develop effective guidance. ### 23. Endless Possibilities Backed by Excellent, Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about WalkMe?** Possibilities seem endless, support staff is excellent. I always hear back from someone in a few hours, and they make sure there are no issues/questions before closing my ticket **What do you dislike about WalkMe?** It's difficult for someone like me, who doesn't spend a ton of time in the tool. It's a small fraction of my role, and I feel like I'm not taking full advantage of the tool. **What problems is WalkMe solving and how is that benefiting you?** Onboarding end users -- our product is not the easiest to use, and this helps us point users to their start point without having to build something in the product. ### 24. Empowers New Users Quickly, Needs Performance Boost **Rating:** 4.5/5.0 stars **Reviewed by:** Chaitanya V. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about WalkMe?** I like how WalkMe offers features like announcements for new application features. It's helpful that we can add a help icon which assists users in navigation and understanding features. The smart walkthroughs are particularly useful when users need to learn more about a component or how to use it. Also, the initial setup of WalkMe was pretty easy, thanks to the clear instructions provided. **What do you dislike about WalkMe?** When the application is huge it lags pretty bit, which creates a negative impact for the user and doesn't show up quickly. The WalkMe smart walkthrough should be refactored so that it won't cause performance issues and doesn't lag for large-scale applications. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to onboard new users with smart walkthroughs for each component, helping them understand the application. It provides announcements for new features and a help icon for users to navigate and learn about components if they're stuck. ### 25. After 3 years of using WalkMe **Rating:** 4.5/5.0 stars **Reviewed by:** Aarthy R. | People DigitalX & Intelligence Lead l UX Consultant l Project Manager l WalkMe Project Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about WalkMe?** Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. **What do you dislike about WalkMe?** The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. **What problems is WalkMe solving and how is that benefiting you?** HR and Payroll support queries and Org related projects and programs. ### 26. Essential for Onboarding and Targeted Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Caio Felipe A. | Spécialiste, Automatisation numérique, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about WalkMe?** I find WalkMe easy to use and appreciate how it helps users on the go. It's great for onboarding users to our company's systems and provides communication at the right time to the right user. I also like its targeted communication feature which is very useful when implementing change management. **What do you dislike about WalkMe?** WalkMe could improve the browser update tracking and proactivity in pointing potential issues and their potential solutions. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe for onboarding users, ensuring communication at the right time, and managing change. It helps users in real-time while they're performing tasks. ### 27. Best Adoption Software **Rating:** 5.0/5.0 stars **Reviewed by:** ARUNMOZHI J. | Engineer 1 - Software Configuration & Development, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about WalkMe?** AI enabled, Easy to Learn and Use, Helps with Automation & Make software being used without hustle. **What do you dislike about WalkMe?** Deprecating Inisghts2.walkme.com. And need more keyboard actions. Right now, walkme can do almost everything that we do with mouse. **What problems is WalkMe solving and how is that benefiting you?** Reducing human errors by providing right prompt at the right time or Automating task for users. ### 28. Great for Beginners, Annoying for Pros **Rating:** 4.5/5.0 stars **Reviewed by:** Pravallika Y. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about WalkMe?** I find WalkMe to be a great guide for first-timers. It helps users to find what place on the UI to go to complete their tasks. The initial setup was easy, which added to the convenience. **What do you dislike about WalkMe?** I usually close the window as I don't need it, so its value diminishes for experienced users. It's a great guide for first-timers but gets annoying for an expert. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps users find the right place on the UI to complete their tasks. ### 29. Empowers Instructional Design with Seamless Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bridget G. | Instructional Designer III, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about WalkMe?** I appreciate that WalkMe reduces support tickets and helps associates find what they need quickly, creating a better user experience. As an instructional designer, I value that WalkMe allows our team to provide just-in-time support for associates without the need for extra training videos or job aids. It's easy to update, and the support over the last few years has grown tremendously. **What do you dislike about WalkMe?** It is always important to test, test, test. **What problems is WalkMe solving and how is that benefiting you?** WalkMe reduces support tickets, helps associates find what they need quickly, and improves user experience. It allows our team to provide just-in-time support without extra training material, and it's easy to update. ### 30. Helpful tool for faster software adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about WalkMe?** IT makes it very easy for user to learn software without very long training sessions and the guided walkthrough are very clear and also help reduce the mistakes when using the complex systems , saves time **What do you dislike about WalkMe?** sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then nirmal user might be having and support is a great help but responce time needs to be quicker for urgent issues **What problems is WalkMe solving and how is that benefiting you?** BEst part is training cost reduction by guiding the user directly inside the apps and it help the employee complete the tasks correctly and which improve the productivity and accuricy and overall it does make a software addaption smoother and keeps the lower support support request ### 31. A Powerful Digital Adoption Platform for Seamless User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** saleem s. | Customer support excutive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about WalkMe?** I like WalkMe for its intuitive in-app guidance that helps users quickly understand and complete tasks without external training. It improves user adoption, reduces errors, and enhances overall productivity by providing real-time, step-by-step support within the application. **What do you dislike about WalkMe?** There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial learning curve, which is understandable given the depth of features it offers and becomes manageable with regular use. **What problems is WalkMe solving and how is that benefiting you?** WalkMe solves the challenge of low user adoption and lack of in-application guidance by providing real-time, step-by-step support within the software. This helps users complete tasks accurately without relying on extensive training or support, resulting in improved productivity, reduced errors, and a smoother overall user experience. ### 32. Effective In-App Guidance with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sreeja P. **Reviewed Date:** February 13, 2026 **What do you like best about WalkMe?** I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. WalkMe reduces user confusion and errors in our SAP systems by providing clear, in-app guidance. What I like most about WalkMe is its interactive walkthroughs and smart tips that provide real-time guidance inside SAP systems, making complex processes much easier for users. **What do you dislike about WalkMe?** Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smoother editor experience would be beneficial. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. It reduces user confusion and errors by offering clear guidance and real-time tips, making complex processes easier. ### 33. Revolutionized Onboarding with Intuitive Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about WalkMe?** I love how WalkMe reduces user confusion and lowers support tickets by providing in-app guidance. The biggest benefit is how quickly we can build and deploy in-app guidance without changing the underlying software. I really appreciate the visual editor because it's easy to create walkthroughs without coding. **What do you dislike about WalkMe?** The setup can take time to get right, especially mapping workflows; it can also feel a bit heavy on page performance if too many prompts are running. **What problems is WalkMe solving and how is that benefiting you?** WalkMe reduces user confusion with new systems, lowers support tickets through in-app guidance, and lets us quickly build walkthroughs with its visual editor, all without altering the underlying software. ### 34. Speeds Up Onboarding and Adoption, But Requires Planning. **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh S. | Lead - Digital Adoption & Change Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about WalkMe?** WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support. It also gives insights into user behavior to improve processes. **What do you dislike about WalkMe?** Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort. **What problems is WalkMe solving and how is that benefiting you?** We are addressing position management within our HR system by utilizing WalkMe. With WalkMe's actionbot and automated steps, we are streamlining the process for people managers, making it simpler for them to create new positions and handle changes efficiently. ### 35. WalkMe: Beneficial for Business and IT, and Still Evolving **Rating:** 3.5/5.0 stars **Reviewed by:** Mousumi B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about WalkMe?** The WalkMe solution is beneficial in many ways for both business and IT teams, helping support their needs across different areas. **What do you dislike about WalkMe?** There’s really nothing for me to dislike. I think it’s a great, evolving product. **What problems is WalkMe solving and how is that benefiting you?** We have a lot of tribal knowledge scattered across the organization. Walk Me can help me digitize all of it, and then we can use it for many different things. ### 36. Easy to Learn for Non-Coders, with Great Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Korey M. | Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about WalkMe?** I am not a coder, and I have been able to utilize this product and our entire team which has been great. Coming from an environment that is not my day-to-day interaction it has been easy to learn and having great support from the team. **What do you dislike about WalkMe?** Not a dislike: would like to continue to see what walk me can do for our environment. the saying you don't know what you don't know. **What problems is WalkMe solving and how is that benefiting you?** we use it as an "overlay" to our system. it's been helpful in guiding our agents during their interactions with clients. It helps with keeping the handling time of the call low along with assisting with ensuring that compliance is met in particular flows. ### 37. Great tool for driving user adoption and simplifying onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Moin V. | Technical Lead, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about WalkMe?** WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it. **What do you dislike about WalkMe?** The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction. ### 38. Seamless Guidance That Drives Real Results **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Digital Adoption Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about WalkMe?** The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform. **What do you dislike about WalkMe?** Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently. ### 39. Empowering users, one click at a time. **Rating:** 5.0/5.0 stars **Reviewed by:** Naga M. | Salesforce developer & WalkMe Builder, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WalkMe?** WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption. **What do you dislike about WalkMe?** Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively. **What problems is WalkMe solving and how is that benefiting you?** WalkMe transforms complex tools into simple, guided experiences- showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer "how do I do this?" messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient. ### 40. Effortless Feature Introduction with WalkMe **Rating:** 4.5/5.0 stars **Reviewed by:** Mehafooz P. | Software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** I like that WalkMe is a no code tool and easy for anybody to use with its drag and drop functionality. I appreciate the smart walk-thrus feature, as it can be reused and is helpful for guiding users through new features using popups, letting them know what steps to perform. The initial setup is very easy and supported by courses provided by WalkMe to help us learn. **What do you dislike about WalkMe?** WalkMe will call the certain APIs a number of times which will cause the performance degradation. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to announce new features and guide users on navigation with smart walk-thrus. It's a no-code, drag-and-drop tool anyone can use, and reusing smart walk-thrus is helpful. ### 41. From Confusion to Clarity with WalkMe **Rating:** 4.0/5.0 stars **Reviewed by:** Maheshwari K. | Digital Adoption Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about WalkMe?** We use almost all the WalkMe apps, and it has really changed the way our teams work. Features like Smart Walk-Thrus and SmartTips give step-by-step help right inside the tools we use, so even new team members can start working without a lot of training. It feels like having a virtual guide always ready to help, and it has saved us a lot of time. WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away. What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone. Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without. **What do you dislike about WalkMe?** WalkMe is great, but there are a few things that could be better. In Workstation, we can’t really customize the look, like changing the style of balloons, and there’s no option to add our own CSS for consistent design. It also doesn’t let us filter data by custom date ranges, which makes it harder to dig into specific time periods. It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier. **What problems is WalkMe solving and how is that benefiting you?** WalkMe has made it so much easier for our team to learn and use all our business tools without feeling lost or dependent on long manuals. Features like SmartTips, Walk-Thrus, and Workstation guide people right inside the flow of their work, so they get help exactly when they need it. This means fewer repetitive questions to our support team, faster onboarding for new hires, and a big boost in confidence for everyone using our apps. In the end, it’s saving time, reducing frustration, and helping us get more done every day. ### 42. Simple, Effective, and User-Friendly for Training Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nate R. | Training and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** I like that WalkMe is simple to use and easy to build on. It has a great interface that makes learning in the flow of work really effective. Since it overlays on our platform and is on demand, it allows us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user friendly. **What do you dislike about WalkMe?** N/A **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe for customer and employee training, enhancing product adoption, knowledge, usage, and retention. It's simple to build, overlays naturally on our platform, and reduces support calls, boosting our NPS score. ### 43. Guiding Users, Driving Change **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran B. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about WalkMe?** WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users. From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement. **What do you dislike about WalkMe?** While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem. **What problems is WalkMe solving and how is that benefiting you?** ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests. WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support. ### 44. Great Introduction to WalkMe with Clear Use Cases Ahead **Rating:** 4.0/5.0 stars **Reviewed by:** Angela Z. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about WalkMe?** I like that WalkMe allows me to create clear, interactive guidance directly inside our applications without requiring heavy coding or engineering support. It’s intuitive enough to get started quickly but powerful enough to scale for more advanced use cases. **What do you dislike about WalkMe?** Since I’m still new to WalkMe, the main challenge has been the initial learning curve—especially when it comes to more advanced features and customization options. The builder interface can feel a bit overwhelming at first, and it takes time to fully understand how all the elements work together. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping address the challenge of getting new partners up to speed quickly on our company’s partner dashboard. With WalkMe, I can design step-by-step, in-app instructions that guide partners through their first tasks and key workflows without human intervention. This not only speeds up onboarding but also reduces errors and support requests. ### 45. Great product with supurb customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about WalkMe?** WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. We have had WalkMe for over 4 years now, and I use it almost daily. When I have issues or questions and reach out to the customer support team they are always prompt and courteous in their reply and resolution. **What do you dislike about WalkMe?** After years of use, I really can't say I have any complaints about WalkMe. Are there features that I would like to see in the future? Sure. But overall I have had a very positive experience with WalkMe. **What problems is WalkMe solving and how is that benefiting you?** We can get information out to our customers right away, and it is easy for them to search for what they need - right when they need it. This has helped reduce the customer service requests we receive. **Official Response from Lacey Butler:** > Thank you for your wonderful review – not to mention being a customer for the past four years! It's fantastic to hear that you've had such great experiences across the board, from the training courses and product UI/UX to your engagements w/ our support folks – and we're looking forward to continuing to support you on your WalkMe journey :) We're always looking to enhance our features to serve you even better in the future, so if you haven't already done so, I recommending submitting any requests or ideas in the "Ideas" section of the Community 💡 . Your positive experience and feedback mean a lot to us, so thanks again for sharing and congratulations on all that you're accomplishing with your WalkMe program! Lacey Butler, Customer Advocacy @ WalkMe ### 46. A smart, user-friendly ally for training and communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra E. | Assistant Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about WalkMe?** WalkMe is intuitive and engaging, almost like solving a puzzle, which makes it enjoyable to build content. It’s also helped us better understand our technology stack and how it’s being used across our firm. One of the most valuable aspects is how it enables us to quickly identify user pain points early and collaborate with support to resolve them, preventing larger issues. **What do you dislike about WalkMe?** Adopting new WalkMe features can be a challenge sometimes. It takes time to fully understand them, and there’s often too much red tape to enable. **What problems is WalkMe solving and how is that benefiting you?** It streamlines the on-boarding process and supports change management efforts. It helps reduce the learning curve for employees and boosts confidence. It also serves as a reliable communication channel for planned outages and updates. It also helps with compliance and data integrity by guiding users through processes accurately and reduces errors. Automation features have increased productivity by eliminating repetitive tasks. In all, it has made us more agile. ### 47. WalkMe Usage within a Fortune 50 Company **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred G. | Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about WalkMe?** WalkMe is a very light and quick solution to deploy. For low to medium complexity walkthroughs or guidance we can often get helpful content up in a matter of minutes. **What do you dislike about WalkMe?** Due to some of the changes on the SAP interface, on screen element selection does not always work consistently. For more complex screens, the only reliable way to play content is using jquery. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping to reduce the amount of QRG review that gets done. It allows us to effectively have users avoid mistakes and also learn new processes quickly. The hands-on approach that WalkMe content provides helps users engage more effectively with SAP and learn the new system in less time. We use WalkMe to help users avoid errors, as well as learn new process as they deploy. ### 48. Great User Interaction and an Easy Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria R. | Senior UX Engineer, Transformation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about WalkMe?** The user interaction and learning curve are very nice. **What do you dislike about WalkMe?** The back and forth when I need support. **What problems is WalkMe solving and how is that benefiting you?** When there is a new deployment on the platform, notify all users. ### 49. Walk me review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about WalkMe?** The fact that it is easy to record the trainings. **What do you dislike about WalkMe?** I wish that the recordings could be compressed more so I could store them on confluence rather than sharepoint sites. **What problems is WalkMe solving and how is that benefiting you?** I use these for internal it training sessions when hiring new employees to ensure that the team is aware of things they must do for compliance. ### 50. Powerful Features, Flexible Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about WalkMe?** The features, insights, customer support, and customization. **What do you dislike about WalkMe?** Not so prompt customer support fewer times **What problems is WalkMe solving and how is that benefiting you?** Product adoption for sure, benefiting in revenue growth ## WalkMe Discussions - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes - [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+06%3A43%3A31+-0500&secure%5Bsession_id%5D=9d234bb2-0c40-404f-99e2-402925ed7718&secure%5Btoken%5D=8681ff7e8111aaa7c8053510cddd5c2b5785e19a5a1cbbcfd294257da43bfea4&format=llm_user) ## WalkMe Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [LeaseAccelerator](https://www.g2.com/products/lease-accelerator/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [o9 Solutions](https://www.g2.com/products/o9-solutions/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Master Data Governance (MDG)](https://www.g2.com/products/sap-master-data-governance-mdg/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sfera Technologies](https://www.g2.com/products/sfera-technologies/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## WalkMe Features **User Identification** - Demographics - User Segmentation - Geolocation **User Analysis** - Survey Implementation - Data Analysis **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Summarization **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top WalkMe Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,741 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (518 reviews)