# WalkMe Reviews **Vendor:** SAP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 560 ## About WalkMe WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Our context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation. Visit www.walkme.com. ## WalkMe Pros & Cons **What users like:** - Users appreciate the **ease of use** of WalkMe, making onboarding and training more efficient and hassle-free. (84 reviews) - Users value WalkMe for its **intuitive guidance** , enhancing experiences and making complex processes more manageable and efficient. (54 reviews) - Users praise WalkMe for its **responsive customer support** , ensuring quick resolution of issues and enhancing overall experience. (52 reviews) - Users appreciate the **easy training and onboarding** provided by WalkMe, enhancing the learning experience for everyone. (47 reviews) - Users praise WalkMe for its **customizability and intuitive interface** , enhancing user experience with seamless guidance and insightful analytics. (46 reviews) - Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (41 reviews) - Guidance (40 reviews) - Intuitive (38 reviews) - Efficiency (32 reviews) - Insights (31 reviews) **What users dislike:** - Users face a **challenging learning curve** with WalkMe, particularly regarding advanced features and complex deployments. (34 reviews) - Users struggle with **complexity** in setup and management, feeling overwhelmed by advanced features and a steep learning curve. (24 reviews) - Users experience a **steep learning curve** with WalkMe's advanced features and customization, posing challenges for newcomers. (19 reviews) - Users find **setup and customization time-consuming** , especially for detailed processes and advanced use cases in WalkMe. (16 reviews) - Users face **limitations with dynamic element detection** in WalkMe, leading to time-consuming configurations and outdated training content. (15 reviews) - Users find **limited customization** options in WalkMe, making it challenging to fully tailor prompts and messages. (15 reviews) - Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews) - Slow Performance (14 reviews) - Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (13 reviews) - Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (12 reviews) ## WalkMe Reviews ### 1. I appreciated the support team at WalkMe because they elevated my issue as it was an urgent issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy Z. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about WalkMe?** Professional and friendly service and demeanor of the support staff. This is very important to me since I use WalkMe at least once or twice a week. **What do you dislike about WalkMe?** When I click the support button inside the Editor, I'd prefer not to have to log in again since I am already logged into the Editor. **What problems is WalkMe solving and how is that benefiting you?** We have frequent new features and updates for our products and we use Shoutouts to communicate that with our large customer base. We are also using Smart Walkthrus to assist new clients when onboarding. **Official Response from Lacey Butler:** > Hi Kathy - Thank you for your review! We're glad to hear that our support team provides professional and friendly service whenever you need it – we're always here to help : ) We appreciate your feedback on the log-in button and will share it with our team for future consideration. It’s *also* great to hear that WalkMe is helping with product updates, communication, and onboarding across your customer base – thank you for being a customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 2. WalkMe makes it easy to improve inflexible systems **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun K. | Operational Excellence Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about WalkMe?** Provides a broad offering to deliver guidance, error-proofing and automation. Realises the promise of citizen developers, enabling employees to improve their systems. Offers system-specific content libraries for faster deployment. Quick – solutions are often built, tested and deployed in hours (not days or weeks). Powerful adoption analytics that simplify maintenance and benefits capture. Excellent support and active community. New features are frequently added that provide meaningful value. **What do you dislike about WalkMe?** Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is a Disgital Adoption Platform that makes complicated systems easier to use. It allowed us to take processes with over a hundred steps and realise automation rates of >90%. This allows the work to move from specialised teams to self-serve, reducing cost and service times. Case study at: https://www.walkme.com/customer-stories/origin/ **Official Response from Lacey Butler:** > Shaun, thank you for sharing your experiences and congratulations on everything that you've accomplished with your WalkMe strategy (automating 90% of workflows, saving time *and* costs = 🙌 ) We’re thrilled you’ve found value being able to deploy solutions quickly, get powerful analytics, tap into our evolving capability enhancements to drive more impact, and more. We also always love to hear that you're benefitting from our support and community! Thanks again and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 3. It was great help **Rating:** 5.0/5.0 stars **Reviewed by:** Gayatri Y. | SR. consultant WalkMe administrator and Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about WalkMe?** About the auto click and shoutout features **What do you dislike about WalkMe?** Please make easier on launcher editor platform **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping us automate things which helps reduce the number of clicks. We are using alert message on closing the form using invisible launcher. ### 4. Manager & Buidler for walkme **Rating:** 5.0/5.0 stars **Reviewed by:** King Tin L. | Global Manager - Integrated Planning, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about WalkMe?** It is easy to build and test. Simple and no fuzz on coding.. Support is great.. Consultants are great **What do you dislike about WalkMe?** All the content WM workflow has to be unique with their names, when you have multiple platforms in each country, it is annoying to have so many names which has similar content (btw, each country is slightly different, so cannot share the same content) **What problems is WalkMe solving and how is that benefiting you?** onboarding, guiding the process ### 5. A go to option for Digital Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Raghuram G V R. | Senior Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about WalkMe?** User friendly interface in the editor and vast help in the knowledgebase **What do you dislike about WalkMe?** Insights is quite confusing and time taking **What problems is WalkMe solving and how is that benefiting you?** Providing in-context help, alerting users on what not to do, User journey mapping, and feature announcements ### 6. Best digital adoption tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin S. | Information Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about WalkMe?** Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful. **What do you dislike about WalkMe?** Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows. **What problems is WalkMe solving and how is that benefiting you?** By providing real-time, contextual help, WalkMe enhances the overall user experience, making software more accessible and user-friendly. With effective onboarding and training tools, organizations can reduce the time and resources spent on training new users. WalkMe's automation and guidance features help users complete tasks more quickly and accurately, leading to increased efficiency and productivity. The analytics provided by WalkMe help organizations understand user behavior and identify areas for improvement, leading to better decision-making and optimization of the software. **Official Response from Lacey Butler:** > Thanks for your detailed review, Nitin! We're *delighted* to hear that you find WalkMe easy-to-use, from building content that simplifies users' experience to using our analytics to understand user behavior and make informed decisions. It sounds like your solutions are making a real impact on your users and your organization, across your tech stack 🙌 Regarding your feedback on performance – this definitely shouldn't be the case, and we'd love to connect you with our product team to understand what might be happening. You can reach out to your account team to set up an intro, or me directly and I'll make it happen :). Thank you again for sharing your insights, and we look forward to your continued success! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 7. WalkMe is, without a doubt, the best Digital Adoption Platform around **Rating:** 4.5/5.0 stars **Reviewed by:** Stewart B. | Application Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about WalkMe?** I believe the best part about WalkMe is the support and product teams. The product itself is awesome, but as with all things, the support and people behind the product is what makes it stand out from the rest. Building content for a wide variety of applications and websites is challenging enough, and WalkMe does an outstanding job of it, so when we need help, or have issues, the extra support and guidance from WalkMe professionals makes all the difference in the world. **What do you dislike about WalkMe?** Not many downsides that I have seen, but always improving and moving forward. Our company has tried nearly everything that WalkMe has to offer, and we've only had a couple of issues that we could not move past to using certain features. I have confidence that most any company, application, or product would greatly benefit from WalkMe DAP to help with onboarding, adoption, and analytics. **What problems is WalkMe solving and how is that benefiting you?** We are using WalkMe on a wide variety of systems to help with user adoption, feedback, help, and some data entry automation as well. We use Insights analytics to help guage how many users are interacting with some of our apps and what content might best server them. **Official Response from Lacey Butler:** > Stewart - *THANK YOU* for this amazing feedback! It's awesome to hear you say that WalkMe is the best DAP around, but we're especially happy to hear that our support and product teams have made such a positive impact on your experience *and* that you're reaping such rewards from using the full suite of capabilities 🙌 It sounds like you've built quite a robust DAP program – and we're thrilled that WalkMe is helping you tackle challenges and drive impact across various systems. Here's to your continued success! Thank you again for sharing your experience and for being a customer 🙏 Lacey Butler, Customer Advocacy @ WalkMe ### 8. Quick support response **Rating:** 5.0/5.0 stars **Reviewed by:** Ursula S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about WalkMe?** I had an issue in the Partner Portal, and when I used the WalkMe chat, I received a response from a support consultant very quickly. The fast support made a big difference and helped me solve the issue without delays. **What do you dislike about WalkMe?** I would like the training path to be easier to find and more intuitive to navigate. **What problems is WalkMe solving and how is that benefiting you?** I'm studying to certificate in WalkMe ### 9. An Intriguing and Expanding Software **Rating:** 4.5/5.0 stars **Reviewed by:** Conar D. | IT Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about WalkMe?** There are several things I enjoy about WalkMe. One thing I really appreciate is that their support team is fantastic. They are very prompt in their response and will remind you weekly about a ticket if they haven't heard from you, which helps me when work gets hectic. Another aspect I like is that the Editor has numerous modalities of building workflows. There are so many avenues that one can take to create the perfect workflow suite for their business. The Editor itself is also pretty simple to use and has everything laid out well. **What do you dislike about WalkMe?** I think something that has improved recently, but hasn't always been the case, is finding support/knowledge base articles on their community site. The search feature has definitely gotten better, but there have been several occasions in which I searched for something that should be relatively easy to find, but hasn't come up for me. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping clinicians, new and seasoned, complete various documents and workflows in our EHR system. There are several documents that are incredibly long and some rather complicated workflows clinicians have to regularly do, and WalkMe is helping them to complete those various tasks. This allows the organization to remain compliant with company standards and state laws. This also creates a better Continuum of Care between the clients and their respective providers. **Official Response from Lacey Butler:** > Hi Conar - thank you for sharing your thoughts! It's fantastic that WalkMe is making a positive impact on your clinicians' work * and* boosting compliance – and we're thrilled you find our support team and Editor helpful - and easy to use - for building unique workflow solutions to suit your needs :) On the Community search feature, we hear you and we've been working on an improved tagging structure to make articles easier to find (it sounds like you've already seen some improvements 🤞 ). If you'd ever like to share more feedback about your Community experience, I'd love to connect. We appreciate you! Lacey Butler - Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 10. Robust digital guidance tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about WalkMe?** Once you learn how to build content, it can be done with ease and it becomes a fun challenge to create new or edit existing content. The way it integrates over your platform is nearly seamless and makes it very easy for users to access, which helps to reduce the number of windows/platforms that your team needs to have open at once. **What do you dislike about WalkMe?** The onboarding serves to teach you the basic functionality of building content. However, if you desire more complex solutions (which WalkMe is very capabale of executing) that include the use of capturing data variables, you will most likely require additional guidance outside your initial onboarding, which comes at a cost. Additionally, there seems to be a lag in time that it takes for WalkMe to read the content on screen, and apply that to it's logic. If your users move fast enough, they can navigate past pages without ever giving Walkme the chance to evaluate the content and trigger their solutions to appear. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving for communication barriers with regards to software updates. Whenever there is a UI element that is new or changed, we can use WalkMe to easily call it out as the user uses the interface. Previously, we would launch communication and hope that our users would remember when they use the system. This helps to save time for many of our middle managers and reduces the amount of questions they field regarding such changes. **Official Response from Lacey Butler:** > Thank you for sharing your feedback with us! We love to hear how you're creating impactful solutions to communicate with and help your team members in the flow of work – and having fun while you're at it 🎉 With regard to your comments about enablement, to help our customers continue to learn and grow their WalkMe skills, we offer self-serve education in the Digital Adoption Institute, Q&A via the Help Center and Community, interactive webinars - including the WatchMe Build series-, and user group meetings on a variety of topics. In early 2025, we'll be launching a intermediate-level instructor led bootcamp to augment our self-serve education. We'd love your input on our 2025 roadmap! (If you're interested, you can email training@walkme.com to get connected to our Education team.) And, we're always available to hop on a call to take a look at your environment to see what may be happening in scenarios like you describe. We have a variety of customized configurations available that we can explore to find the perfect match for your environment. If you'd like to explore this, please reach out to your account team or me directly and I'll connect you to the right team. Thank you again for your thoughtful review and for being a customer – we appreciate you! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 11. Amazing tool for software adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume H. | Educational Engineer DAP, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about WalkMe?** WalkMe is easy to use, very powerful and is at the leading edge of technology. **What do you dislike about WalkMe?** I wish WalkMe could develop the handle of user feedback. **What problems is WalkMe solving and how is that benefiting you?** Reduce support calls, help employee to do their daily work, reduces errors. ### 12. Review of WalkMe Support Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about WalkMe?** The most helpful thing about WalkMe is how relatively easy it is to use. There's no need for coding knowledge, while implementations which is very convinient. Moreover, the Customer Support solves created tickets/cases in a fastly manner, which I greatly appreciate. We use WalkMe various features quite a lot - it's amazing what some of them can do. **What do you dislike about WalkMe?** The downsides of WalkMe include, from my point of view, how it can 'freeze' at times, which disturbs the workflow. Other than that, it's inconvinient how one bug can lead to some additional issues. Moreover, sometimes the same thing cas show incorrectly, then after a while (without changing anything) it can work as expected - hard to pinpoint the error. **What problems is WalkMe solving and how is that benefiting you?** WalkMe greatly helps in providing the users with the assistance they might need while performing their duties. **Official Response from Lacey Butler:** > Thank you for taking the time to share your experience with the WalkMe platform and with our support teams 🙏 It's great to hear that you're finding WalkMe easy to use and building impactful solutions for your users! We understand how frustrating it can be when technical issues disrupt your workflow. Please rest assured that our team is always working on improvements to enhance your experience – and, if you'd ever like to share your feedback directly with our Product Team to make sure we're addressing your needs, I'm happy to set up an introduction. Thanks again! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 13. help reduce employee inquiries **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanie C. | HRIS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about WalkMe?** WalkMe helped reduce the number of inquiries during our annual comp planning process because we were able to include additional information for just in time reference as managers went through the process with many different comp components. **What do you dislike about WalkMe?** none at the moment except having to learn a new system does take some time. **What problems is WalkMe solving and how is that benefiting you?** helps reduce the number of employee inquiries coming to HR **Official Response from Lacey Butler:** > Thank you for sharing your experience, Jeanie! It’s great to hear how your DAP solutions have helped streamline your comp planning and reduce HR inquiries overall 🎊 We (your account team and the extended WalkMe team) are here to support as you continue to learn all things WalkMe, so don't hesitate to let us know if/when we can help at any stage :) Thank you for being a customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 14. Best DAP product out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Anaida W. | Senior Analyst (Customer Success) , Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about WalkMe?** I love how Helpful Walkme as a product is, I know HTML is easy but I am someone who hadn't worked with HTML before and had to start working with it for better utilization of Walkme. With the resources and community available anyone can DAP now! Users don't need to be tech savy, it is a very DIY type of application and anyone can learn it easily by just working through the editior and insights - Leraning through expereince. I wouldn't recommed any other product for DAP. **What do you dislike about WalkMe?** 100% Integration with your product/website is sometimes tricky specially if you are hosted via third party platforms - in these cases you then get completly restricted from using the walkme features for those parts of yyour products.. there is some workarounds which is good. But it would great to be able to integrate and use ALL of walkme features. **What problems is WalkMe solving and how is that benefiting you?** Instead of taking 500 1:1 meetings we just need to make one walkthrough and the work is done! We also have firsthand vidusalization of how it is impacting our users and helps identify Pain points. Something went wrong in our product? it's so easy to find the bug now with the help of Session playback - Instead of spennding hours of resource in trying to re-create an issue we can just go through the sessions. Overall it is revolutionalry in terms of providings users insights. **Official Response from Paul Senatori:** > Dear Anaida (which BTW, is an amazing name! Armenian?). Thank you immensely for taking the time to share your detailed feedback about your experience with WalkMe. It truly warms our hearts to know that you've found value in our DIY-oriented approach and that the resources and community have empowered you to harness the power of DAP even without a background in HTML. We appreciate your constructive feedback regarding the scalability of user customizations and the caching issue affecting the WalkMe editor. Rest assured, we continually strive to enhance the WalkMe experience, and your insights are extremely valuable in this endeavor. I am taking the initiative to route your specific feedback to our product management team while also notifying the head of the CSM organization, ensuring your voice is heard as we work on future updates. It's fantastic to hear that WalkMe has been a revolutionary tool in helping you identify and address pain points efficiently through visualizations and session playbacks, transforming the way you address issues and gather insights. Remember, we are here to support you in leveraging WalkMe to its fullest potential. Thank you once again for your support and partnership. Please feel free to reach out to me personally at paul.senatori@walkme.com for any further assistance or feedback. Warm regards, Paul Senatori, WalkMe Marketing ### 15. Experience using WalkMe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about WalkMe?** WalkMe simplifies user onboarding and driving adoption. Its intuitive interface makes it easy to create in-app guidance such as Launchers, SmartTips, and Smart walkthrus. The biggest advantage WalkMe has that it involves no prior knowledge of coding. We have been able to greatly enhance user experience and reduce training time. **What do you dislike about WalkMe?** While the platform offers great features, it would be helpful to have even more advanced analytics and reporting tools readily available to track user behavior in greater depth as well as cross-application flow analytics support. **What problems is WalkMe solving and how is that benefiting you?** Instead of relying on lengthy training sessions, user manuals, or delaying feature launches due to incomplete communication materials, WalkMe saves us time and reduces support tickets by empowering users to self-serve. For our company like ours, it’s been an effective way to boost user confidence for our tools they’re using, resulting in improved productivity and an overall better experience. **Official Response from Lacey Butler:** > Thank you for sharing your feedback and experiences! It's great to hear that you appreciate WalkMe's ease of use and are able to use various capabilities to solve your business needs – and saving time, reducing support tickets, faster feature launches *and* boosting user confidence and productivity as a result 🙌) We're always evolving our product to better serve customers' needs, including our analytics and reporting – and it's awesome to hear that you're actively using data to guide your DAP strategy! If you ever have specific suggestions for new capabilities or enhancements, please don't hesitate to post in the Community "Ideas" forum (or upvote an existing Idea). Our Product Team actively monitors this forum as they plan feature enhancements. Alternatively, if you'd like to directly connect with our Analytics PM, please reach out and I'll set it up :) Thank you again for being such a great customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 16. Great app to support SFDC users!! **Rating:** 5.0/5.0 stars **Reviewed by:** Raluca P. | Global Sales Enablement – CRM Solutions Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about WalkMe?** Its versatility, you can use it for communications, trainings , warnings and more else. **What do you dislike about WalkMe?** If you are not a professional developer there are tricky thinks that you need to know. **What problems is WalkMe solving and how is that benefiting you?** Almost training and communications. **Official Response from Lacey Butler:** > Hi Raluca - Thank you for your 5-star review! We're thrilled you're finding WalkMe versatile for your SFDC needs. While we design our platform to support different skill levels - from no-code solutions to advanced capabilities - we're continuously investing in making the experience more intuitive for everyone. If you have ideas for improvements, please share them in the 'Ideas' section of the WalkMe Community, which our Product team monitors closely. (We'd love to hear from you!) Our support team is always here if you need assistance. We truly appreciate your partnership and feedback – and here's to your continued success 🎉 Lacey Butler, Customer Advocacy @ WalkMe ### 17. We've found WalkMe to be a really valuable asset for the Data & Analytics team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about WalkMe?** We've found WalkMe to be a really valuable asset for the Data & Analytics team. It's highly customisable and innovative features allow us to tailor solutions for bespoke campaigns, ensuring we can effectively target specific audiences for training and communication. WalkMe has enhanced our end users' experience and led to a significant reduction in service desk tickets. The Digital Adoption team know how to get the best out of WalkMe and improve our use of it tenfold. **What do you dislike about WalkMe?** WalkMe has to be managed correctly by both the product team and the team requesting WalkMe assistance, and by this I mean it is easy to forget about WalkMe solutions that have been implemented on a product which may become an irritation for end users. Similarly if WalkMe is used in a company across multiple teams, it only takes one team to poorly implement a WalkMe solution for the confidence in WalkMe to drop; a lot of end users will associate one WalkMe solution with all others, and ensuring the best practice is followed to the highest standards ensures the confidence in WalkMe remains high. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps us to connect with our end users, whether this be collectively or for bespoke cohorts of users for specific projects or areas of the business. It helps us to let the user self service their requirements in their own time and at their leisure, saving training time for the team and allowing the user to be in control of their learning pathway. WalkMe has also helped us overcome technical challenges when these obstacles arise, creating far less friction when other solutions are not available. **Official Response from Lacey Butler:** > Thank you for your insightful and detailed review and for being a customer! We love to hear that you're able to customize your WalkMe solutions in various different ways to suit your needs and drive real impact for your end users, your team, and your organization as a whole 🎊 And, yes! Content maintenance and operational excellence best practices are key to creating a scalable, sustainable program. In addition to working with your account team to get our best practices & guidance to create the best structure for your organization, we definitely encourage everyone to explore the DAP Blueprint (https://www.walkme.com/dap-blueprint/), which includes various resources, guides, and templates for everything from stakeholder engagement and knowledge management to intake forms and content maintenance and more. We also host various Community Events focused on best practices for building a scalable DAP strategy - and we're always looking for feedback about new topics. If you have any topics or ideas you'd like to see (or if you'd like to share your own!), you can reach out to me directly. Congratulations again on what you've accomplished with your WalkMe program and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 18. Leading DAP provider for a reason **Rating:** 5.0/5.0 stars **Reviewed by:** Reece V. | Senior Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about WalkMe?** Automation customisation and logic steps **What do you dislike about WalkMe?** Lack of control over deep UI elements, it would be great to have control over our own instance. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping my clients by solving key digital adoption challenges, such as: Automation of repetitive tasks. Ability to make changes without developer support Enhanced data validation and integrity Faster user onboarding and training Analytics for improved decision-making Personalized user experiences Scalability across multiple applications These features drive smoother user experiences, higher productivity, and better data quality, maximizing the value of technology investments. **Official Response from Lacey Butler:** > Hi Reece - Thank you for sharing your insights! We're delighted to hear that you're tapping into WalkMe's automation, customization, and logic capabilities to solve key digital adoption challenges for your clients, from automating repetitive tasks and enabling changes without developer support to improving data validation and user onboarding 🥳 Your feedback is crucial in helping us evolve, and if you ever have product ideas or feedback (like this DeepUI suggestion!), make sure to share them in the "Ideas" section of the WalkMe Community, if you haven't already do so :) Thanks again for sharing your experiences and congratulations on all that you're accomplishing! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 19. Great UI and tool to craete training doc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about WalkMe?** We used to create many short video and demos, Managing workflows better **What do you dislike about WalkMe?** The ability yo link the walkme videos with other tools and SOPs. Also inter dependent and nsted workflow with restiction will be great **What problems is WalkMe solving and how is that benefiting you?** Very easy to create workflow. The interactive video cis a great addition to SOP and training doc. Giving a bite size demo for user. easy to absorb. ### 20. Brent Neumann WalkMe review for Salesforce instance **Rating:** 4.5/5.0 stars **Reviewed by:** Brent N. | CRM Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about WalkMe?** Ability to have information stored and easily accessible for my end users. Creating Walkthroughs to assist my end users. Connecting Salesforce to Power BI to show all of our solutions. **What do you dislike about WalkMe?** Challenging learning curve. Plug-ins that caused Page Unresponsive issues in Salesforce. **What problems is WalkMe solving and how is that benefiting you?** Helping our Salesforce users with adoption. Having reports and documentation one click away that keeps our users on Salesforce. **Official Response from Lacey Butler:** > Hi Brent - firstly, thank you for your thoughtful review! We're so glad to hear that WalkMe is helping with Salesforce adoption and making key information easily accessible for your users. We understand that it can take time to master all of WalkMe's capabilities, and we're always working to improve the experience – and if you ever need help, your account team is always available to assist and ensure you create the solutions you need. Performance is a top priority for us, and we're always here to make sure any issues are resolved quickly and effectively. It sounds like this issue is all set, but you can always reach out to me directly (lacey.butler@walkme.com) and I'll loop in the right teams, or your account team can help. Thank you for being a customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 21. It seems like a fabulous tool to explore **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about WalkMe?** Help the end user and be able to adapt it to other platforms **What do you dislike about WalkMe?** I still haven't found an element to be able to respond **What problems is WalkMe solving and how is that benefiting you?** I have many users contacting me because my platform, which I want to connect, is not entirely intuitive. I want to reduce and mitigate this with the use of Walk Me. ### 22. Thank you, Ben and WalkMe! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about WalkMe?** I've had the pleasure of working with Ben, our Customer Success Manager from WalkMe, and his support has been invaluable in developing the Digital Adoption Center of Excellence at Illumina. Ben has consistently gone above and beyond, from setting up weekly check-ins and promptly responding to emails, to actively collaborating on content drafts, reviewing workflows, and providing clear, helpful documentation. His commitment and thorough guidance have been instrumental in helping me and my team succeed, and I’m genuinely grateful for his support. Thank you, Ben, for making this journey both effective and enjoyable! **What do you dislike about WalkMe?** The only thing I can think of is providing guidance and training on WHY one would use WalkMe vs. other training mediums. What are the use cases for using WalkMe content and what are some use cases where WalkMe is not the best solution to use? And showing users in training how to use the content based on real use cases. This is the use case and this is how we brainstorm to identify the right content to build instead of recreating all the training content into smart walk-throughs. I think new users lack the tools to understand what is the best solution to build, more of the Why, not the How. WalkME does a great job explaining the How in the training. **What problems is WalkMe solving and how is that benefiting you?** New user onboarding and reducing tickets for customer support. **Official Response from Lacey Butler:** > Thank you so much for this amazing feedback! We loved hearing about the impact Ben has had on developing your Digital Adoption Center of Excellence and driving your continued success (I also shared this feedback with him, and I have a feeling that it made his day :)). We're always trying to help new builders make a real impact as quickly as possible, and creating more content and guidance on moving from building to *strategizing* when, where, and how to create the right solutions for specific use cases is definitely something that's top of mind for us. If you and your team haven't checked it out already, we host a Community event - the DAP Pro Show - that dives into some of these topics – and we're keen to continue sharing similar content over the coming weeks, months, and beyond. Thank you again for being such an awesome customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 23. Walkme review **Rating:** 4.0/5.0 stars **Reviewed by:** Miruna L. | Digital Adoption Platform Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about WalkMe?** Very versatile and easy to integrate from a technical perspective. We have deployed it on over 7 tools and platforms within HP over the last 3 years, very easily and smoothly. The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage. Their support team is always fast and ready for a challenge. **What do you dislike about WalkMe?** Areas of improvements would be ease of accessing and configuring the data and insights in their platform. **What problems is WalkMe solving and how is that benefiting you?** Accelerate tool adoption Step-by-step guidance and self-help to enable users execute tasks Increase user productivity & experience Tool training and updates delivered at the point of consumption as soon as available Ensure data entry accuracy through data rules automation Use analytics to continually improve processes Personalize by role, persona, market **Official Response from Lacey Butler:** > Hi Miruna - Thank you for your review! It's awesome to hear how smoothly WalkMe has integrated across multiple systems at HP and that our Insights platform is helping you understand user engagement + system usage analytics, continually improve processes, and more :). I appreciate your feedback about additional enhancements to our reporting & analytics capabilities – and our product team is always keen to connect and learn from our customers. It sounds like you may already be connected with them, but if not, you can work with your account team to set up a call. (You can also always reach out to me directly and I'll help connect you too!) Your feedback and partnership means a lot 🙏 Lacey Butler - Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 24. A Powerful and Evolving Tool for Digital Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Senior Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about WalkMe?** Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience. **What do you dislike about WalkMe?** One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving the problem of software navigation and user onboarding within our organization's Workday application. With a workforce of over 4,000 team members, ensuring that everyone can efficiently and effectively use Workday is critical. WalkMe helps by providing intuitive, in-app guidance and support, which significantly reduces the learning curve associated with new features and processes in Workday. This not only enhances user productivity but also minimizes the time spent on troubleshooting and training. By enabling our team members to navigate Workday more easily, they can focus more on their core responsibilities, ultimately boosting overall efficiency and job satisfaction. **Official Response from Lacey Butler:** > Hi Kelsey, thank you for sharing your experience and for being with us for over five years! We're thrilled to hear your feedback about our constant updates and the support from our team and the community – most notably how they help you create even better, more impactful solutions 🙌 . We hear you about the challenges with navigating multiple platforms and are working to make things smoother. It's awesome to see how WalkMe is making a big impact on your HR workflows – and if you ever have ideas for new capabilities or enhancements, you can always share them in the Community (as a long-time customer, I'm sure you have tons of great ideas!) Lacey Butler - Customer Advocacy @ WalkMe ### 25. Great in app on demand learning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin P. | Customer Success Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about WalkMe?** The ability to add and edit content quickly allowing me to pivot to the users needs. Ensuring we can provide training and help quickly and efficiently **What do you dislike about WalkMe?** Analytics need to improve, it's currently being worked on but as with all users I want the improvements now. **What problems is WalkMe solving and how is that benefiting you?** Allowing us to train hundreds of users without using traditional method. It's also allowing us to put intervention where users are struggling reducing error rates **Official Response from Lacey Butler:** > Hi Kelvin - thank you for sharing your experiences! We love to hear that WalkMe is giving you the agility and flexibility you need to quickly react to your users' needs, deliver enablement at scale, and proactively mitigate errors 🙌 As you mention, we're continuously enhancing our analytics capabilities to offer even more robust functionality – and if you ever have specific suggestions in mind, I encourage you to share them (or vote on existing suggestions!) in the Community "Ideas" section, which our product teams actively monitor. Additionally, if you'd like to connect with our Product Team directly, just let me or your account team know and we'll happily set it up. Thank you again for being a customer, and congratulations on all that you're accomplishing with WalkMe! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 26. WalkMe - A True Digital Adoption Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Lead Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about WalkMe?** Enhanced UX that improves web navigation **What do you dislike about WalkMe?** No downsides to pin-point at the moment. **What problems is WalkMe solving and how is that benefiting you?** Enhancing UX for our web customers by providing in-app guidance and support; reducing support costs by empowering users to self-serve through fuided tutorials and resources; Higher user adoption rates. ### 27. I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather A. | Mgr, Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about WalkMe?** We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win! **What do you dislike about WalkMe?** There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying. **What problems is WalkMe solving and how is that benefiting you?** I have been creating solutions to help streamline and increase accuracy. **Official Response from Lacey Butler:** > Thank you so much for sharing your experiences, Heather! We're thrilled to hear that you had a great experience with Sam and will definitely pass this kudos back to him :) But, what's even more awesome to hear is how you're using WalkMe to make a *big* impact for your team members 🎊 🏆 Wins all around indeed! We appreciate your attitude about inconsistencies and troubleshooting when the need arises – and, if you'd ever like to give feedback directly to our product folks or share any specific experiences, I'm happy to make the connection. Thank you again for sharing and for being a customer. We appreciate your partnership and can't wait to see your continued success! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 28. Streamlining User Adoption and Efficiency with WalkMe **Rating:** 5.0/5.0 stars **Reviewed by:** Geethika L. | Sr. Manager, Corporate Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about WalkMe?** User-Friendly Guidance and Efficiency of walkme **What do you dislike about WalkMe?** Occasional Lag in User Experience and navigation **What problems is WalkMe solving and how is that benefiting you?** WalkMe simplifies onboarding, enhances user adoption, and reduces training time, making processes more efficient and user-friendly **Official Response from Lacey Butler:** > Thank you for sharing your feedback, Geethika! We love to hear that you find WalkMe efficient and easy to use – not to mention that your DAP solutions are making processes more efficient and user-friendly for your end users 🙌 I see you mentioned an occasional lag in the user experience and navigation, and we'd love to connect to understand what may be happening and work together to resolve and achieve the perfect result :). I've shared this feedback with your account team, so they can start the conversation. Thank you again for being a customer, and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 29. Sometimes you're the windshield; sometimes you're the #winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Sr. Director Business Transformation- Digital Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about WalkMe?** You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷 and once in a GREEEEAAAAT WHILE, it's an entire team! Here's an excerpt from my latest feedback submission to WalkMe™ support "This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product. We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again. In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich. Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D. And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution. Flawless orchestration and delivery of an elegant solution. Kudos to all- you have my eternal gratitude." **What do you dislike about WalkMe?** As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years. **Recommendations to others considering WalkMe:** Engage the team and ask every question you can think of- you'll be impressed at every turn (even Support, post implementation). **What problems is WalkMe solving and how is that benefiting you?** We use WalkMe to communicate with and train customers, as well as provide access to external resources and in-app guidance. There are even times when we use WalkMe to enhance the User Interface to give our product engineers need a hand. Additional benifits include data & analytics, and automation capabilities that were previously unattainable. **Official Response from Lacey Butler:** > Heather, THANK YOU for sharing your kind words and shoutouts to our support & product folks! We *also* love hearing about how you're using WalkMe to solve business needs - and free team members focus on other high impact work - and "data, analytics, and automation capabilities that were unimaginable previously" is *exactly* what we're going for 🙌 ### 30. WalkMe is great for user onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about WalkMe?** It is great an onboarding users or providing in-application help where needed. Implementation is easy once snippet is embedded. Customer support is super helpful. **What do you dislike about WalkMe?** It requires either hands on support or a dedicated team at your company to build the content out with WalkMe. UI can be improved upon in some aspects. **What problems is WalkMe solving and how is that benefiting you?** Self-Service when customers need help. ### 31. Digital Adoption Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about WalkMe?** What I like best about WalkMe, its ability to simplify complex system experiences, which makes it easier for the user and organization to navigate digital platforms. WalKme's customizable features, like step by step guidance, tooltips, in application messaging, make it adaptable to any user. And the seamless integration with other tools ensures the user experience is consistent acroos different platforms. **What do you dislike about WalkMe?** ln some some instances, when configuring WalkMe's step by step guidance, you need advanced building skill as building may require coding and time consuming in order to have a seamless solution. **What problems is WalkMe solving and how is that benefiting you?** The WalkMe team that I meet and work with regularly, helps with analysis and metrics to show the value and ROI of WalkMe for my organization. This team also provides recommendations for the applications that are trending low with engagmentand adoption. ### 32. Day Zero Building + Community = Success **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about WalkMe?** What I like most about WalkMe is that since the day the tool was handed to me, I could create something. When it comes to day zero enablement, the only blocker is the builder's desire to do better with every build. There are solutions that can be built with no code, but what this does is that it actually buys the builder time until they can learn how to make a more refined solution that may require 'low/little code'. The community has been great for up leveling my skills. There is so much knowledge and so many people happily willing to share that knowledge. **What do you dislike about WalkMe?** We are a tech company, so our implementation was a little less conventional. So it did require a series of support calls in order to make our instance work the way it was intended. After it was sorted, I don't see us using any other solution. **What problems is WalkMe solving and how is that benefiting you?** Scaleability of service Engineer Support Change Management Business to client notifications Providing an enablement ecosystem (Support Site + LMS + WalkMe Content) Creating scenario based assessments Generating product qualified leads ------------ Both seeing the need and due to our team's contributions to these, my organization has created Digital Adoption specific roles. **Official Response from Lacey Butler:** > Hi James - Thank you so much for taking the time to share your experiences with WalkMe! We're thrilled to hear how our tool has empowered you from day one and that our community has been a valuable resource (the WalkMe community *is* chock-full of amazing DAP Pros who are always keen to share and help others!) We understand the challenges you faced during implementation and appreciate your patience and feedback as we worked together to fine-tune your setup. Your insights are incredibly helpful to us, and we look forward to continuing to support you and your organization's digital adoption journey. Thanks again! -Lacey Butler, Customer Advocacy @ WalkMe ### 33. Make the most of your IT investments with WalkMe **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle K. | Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about WalkMe?** WalkMe's combination of analytics and solutions gives customers a powerful tool to understand their users, to provide users just-in-time support right at their points of need, and to see higher & faster adoption rates. The product itself is also easy to learn, use, and scale throughout multiple applications. **What do you dislike about WalkMe?** When building solutions, the "select-element" function is still not as reliable as using jQuery. However, "select-element" is still the preferred and recommended choice by WalkMe. Though jQuery may be more time consuming and harder to learn, I often go against this WalkMe recommended choice in order to provide the best solution possible for my fellow builders and users. I'd rather train builders on jQuery and have an absolutely reliable solution for the user. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is giving product and program managers a route to faster user adoption of their new software and software changes. WalkMe's analytics provide insights into user behavior and helps alleviate the tedious tasks normally associated with identifying user pain-points, roadblocks, and barriers. The data doesn't lie, therefore when properly interpreted, leaders can begin utilizing WalkMe's solutions to address issues such as incomplete user onboarding, low feature adoption, data entry errors, and other user knowledge issues. These are just a few of the issues WalkMe addresses for me daily as I help my clients create their digitial adoption strategy, identify their needs, build solutions, and constantly review and iterate. **Official Response from Lacey Butler:** > Hi Kyle - thank you for leaving such detailed feedback about your experiences! I'm a big fan of the power of WalkMe analytics, so I loved reading about how you're using real data to deliver impactful solutions for your users :). I *also* appreciate your feedback about the selecting elements vs. jQuery and have shared your feedback with our product team, as we're always keen to improve the experience for all customers 🙏 Happy building! - Lacey Butler, Customer Advocacy @ WalkMe P.S. "WalkMe's analytics provide insights into user behavior and helps alleviate the tedious tasks normally associated with identifying user pain-points, roadblocks, and barriers. The data doesn't lie, therefore when properly interpreted, leaders can begin utilizing WalkMe's solutions to address issues such as incomplete user onboarding, low feature adoption, data entry errors, and other user knowledge issues" is music to our ears 🎵 ### 34. A Mixed Bag of Powerful Features and Challenging Implementations - Usage as B2B SaaS **Rating:** 2.5/5.0 stars **Reviewed by:** Yoel B. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2024 **What do you like best about WalkMe?** Configuration Options and Flexibility: WalkMe’s configuration options have proved immensely important in my role role in Qmarkets.net. Being easily customizable and adaptive to various needs, they allow pre-sales and production systems to be well-suited to specific conditions. Insights and Analytics: I have presumably used insights to understand what features were most and least utilized and used screen recordings to capture the actual users’ behavior. In this regard, I’d like to mention that the WalkMe analytics feature has been useful, although not as crucial as the overall configuration of the programs. Community Engagement: Active WalkMe community, which has been immensely helpful and has given me some good ideas on how to use the available tools.. API and Creative Potential: your API offers almost limitless opportunities to utilize the program creatively or develop targeted integrated solutions. Difficulty in Implementation: It’s been challenging to fill in and manage all translations, while data privacy and no unified login systems have been even more challenging. We hired a student to constantly update it. **What do you dislike about WalkMe?** GDPR compliance: There is a concern about your GDPR compliance, particularly with some functions you feature, such as screen recordings. It is extremely important to us, for obvious operational reasons. Limited Support from WalkMe: The lack of substantial support or assistance from WalkMe’s end is a major drawback. The reliance on the community for problem-solving, while beneficial, indicates gaps in the official support structure. Initial Learning Curve: Given the powerful yet complex nature of the tool, new users might face a steep learning curve, which can be challenging without adequate support from the provider. User Experience is pretty tricky. **What problems is WalkMe solving and how is that benefiting you?** WalkMe addressed the following problems: While our original intentions were linked to the presales utilization of WalkMe, we had been looking for ways to make things easier for our administrators and end users by allowing them better guidance of production systems used at our clients. WalkMe has enabled better user experience in provision in real-time, allowing for clearer and simple navigation and interaction with the complicated system. This far, the combination of pre-recorded issues and walkthrough has made collaborating with the systems simpler and less confusing hence an enhanced user satisfaction. Training and onboarding efficiency: WalkMe has made the process of training and onboarding new users much simpler. Their interactive guidance on the screen helps in reducing the learning curve which makes it easy for people to have good command of our system. How this benefits us: Reduced Support Load: Since we introduced self-help tools and guidance through WalkMe, there has been a noticeable drop in basic support queries. This allows our team to concentrate more on complex issues which enhances overall operational efficiency. Increased Product Adoption: User journey is now smooth thanks to WalkMe that has also made it more intuitive thus potentially leading to higher adoption rates for our product. We have realized that a system that is easy to navigate encourages deeper and consistent user engagement. Feedback & Insights: The analytics provided by WalkMe give us important information about how users interact with our system. Such information is crucial because it enables us to keep improving the product so that it can effectively respond to user needs and preferences over time. Client Satisfaction & Retention: WalkMe’s facilitation of better user experience together with efficient onboarding processes have resulted into high levels of client satisfaction. This rise in satisfaction may equally be behind increased customer retention as well as business growth for us since **Official Response from Ofir Bloch:** > Hi Yoel, Thanks for sharing your thoughtful review and feedback. We appreciate you taking the time to highlight both what you love about WalkMe and areas where we can improve. Regarding your privacy concerns, I want to assure you that WalkMe takes data privacy and GDPR compliance very seriously. Features like screen recording are always optional and off by default, precisely so customers can make informed decisions about what's best for their privacy needs. We aim to provide clear information to help you assess and align usage with your own policies. That said, it sounds like we haven't done a great job making this information easily accessible to you or providing the level of support you need. That's on us, and I'd welcome the chance to discuss further how we can do better, both in terms of privacy guidance and overall customer service. I've shared your feedback with our Customer Success team, and someone will be reaching out shortly to set up a time to discuss your experience in more detail. We want to fully understand your concerns and work together to identify solutions that meet your needs. Your partnership is important to us, and we hope to speak with you soon to discuss how we can address these challenges. Ofir, VP Corporate Marketing ### 35. feature rich and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about WalkMe?** WalkMe is feature rich and provides great support. It is must have for products that have complex UI to simplify user experience and avoid customer cases. **What do you dislike about WalkMe?** For non out of box features, they tend to take more time to meet the requirement. **What problems is WalkMe solving and how is that benefiting you?** My product is a bundle of many features developed over 10+ years. As a result, the user expereince is complex. WalkMe helps our customers to complete the tasks without getting lost. In addition, it provides useful insights on how customers are using the product. ### 36. WalkMe Walks the Talk **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia D. | Sr. Director of Engagement Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about WalkMe?** I'm thoroughly impressed with WalkMe and how it empowers us to create content without relying on developer resources. This capability is a significant advantage for our company, as our development team is often stretched thin. With WalkMe, we can swiftly deploy tutorial guides that demonstrate to our users how effortlessly they can navigate our site. Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service! **What do you dislike about WalkMe?** I wish there were an easier way to develop smart walk thrus for PC desktop and Mobile web. Currently there are a lot of duplicate steps that needs to be done that could be streamlined, like the creation of segments which has to be created sperately in PC vs. mobile web. That said, their product team has already expanded the functionalty for mobile web and I'm hopeful they will continue to improve in this area over time. They really do listen to the end users which is rare and truly appreciated. **What problems is WalkMe solving and how is that benefiting you?** We are able to create intuitive and emersive interactive guides to show our members how easy our site is to use. We created gamification techniques using WalkMe that reward members for doing scavenger hunts on the site. We also use the menu option which allows members to ask questions and we can service up segmented videos or guided tours based on their query. We can also report on all the search terms entered in that menu which gives us vauable insight on what we need to build to support member needs. **Official Response from Lacey Butler:** > Hi Patricia - thank you for your thoughtful and detailed review – not to mention your kind words about our support and product teams 🙏 It's great to hear that you're empowered to (quickly!) create impactful solutions yourselves and are taking advantage of all of the analytics at your disposal to continually understand and improve your UX :). As you mention, our product team is always keen to listen and improve, so we appreciate your feedback about building Smart Walk-Thrus. I've shared this w/ them directly – and you can also always post feature requests or improvements in the "Ideas" section of the Community 💡 . Lastly, on a personal note, I LOVE how you're using WalkMe to gamify the experience for your members and using segmentation to create personalized experiences! It sounds like you're infusing tons of creativity into your program and reaping tons of rewards for your end users, your team, and your colleagues on other teams too 🎊 ### 37. Excellent support management **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan A. | Software Development & Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about WalkMe?** I have been a customer for 3 years and have to say the support has just got better and better. I now have access to live chat which makes small ticket resolution so quick + AI answers helps with so much that I can't imagine life without it! **What do you dislike about WalkMe?** It can be slightly more low-code than no-code if you want to create highly robust and customised solutions but the learning is worth the outcome! **What problems is WalkMe solving and how is that benefiting you?** We are able to deploy solutions rapidly improving our time to value for clients **Official Response from Lacey Butler:** > Hi Nathan - Thank you so much for sharing your feedback *and* for being a customer for 3 years! We're delighted to hear that you've experienced such great support over the years and that features like live chat and AI answers are making your experience even better :). We're also happy that you're able to create highly customized solutions to suit your business needs – and we're continually enhancing the builder experience. If you ever have feedback about enhancements that *you'd* like to see, you can post them in the "Ideas" section of the Community, which our Product Teams actively monitor. (Myself and your account team are also always happy to connect you w/ our Product folks directly.) Thank you again and we look forward to supporting your digital adoption program – and following along with your success - for many more years! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 38. The Sky is the Limit - Just do it! (not Nike...WalkMe!) **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Manager of Instructional Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about WalkMe?** Remember that pair of shoes that you were skeptical about at first, and then you got them broken in and they became your favorite pair? I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms. Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work. Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to. and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more. We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen! Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance. So it may take a little learning to get up and running, but once you're there it's a game changer! **What do you dislike about WalkMe?** Sometimes element selection does not work consistently and you have to use a jquery solution. This is something they're constantly working to improve with DeepUI. This is also very platform dependent. In my experience this is an edge case issue. Only other item to note would be that support can sometimes pass tickets around and different people answer you with sometimes redundant asks to things you may have already tried. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving numerous things for us from changing our communication strategy and making it more effective to helping users better adopt existing and new processes. Ultimately we're creating more competent associates that are able to perform tasks more efficienetly. This results in them being able to provide better customer service and make more sales, in turn leading to more revenue for the organization. WalkMe is also allowing us to change how we onboardin associates, enabling us to streamline the process and get an associate up to speed faster. **Official Response from Lacey Butler:** > Hi Nick - wow! Thank you for sharing such a detailed write-up! You're right that we're committed to making sure you succeed – and, based on the fact that you have teammates coming to you to ask how you can solve their challenges with WalkMe, it *definitely* sounds like you've created a successful program 🙌 We hear your feedback about element selection (you’re spot-on that we're constantly working on improving it :)) If you’re not already doing so, we recommend using Builder Assistant to report instances where it doesn’t work as expected, so that we make sure DeepUI supports these elements. Builder Assistant will also improve your support experience too, so it’s a win-win! Looking forward to seeing you in the Community soon 🎊 ### 39. Actionable UX insights that drive an improved user experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about WalkMe?** The ability to track all application interactions, view session videos, and gather insights that help drive positive change for our organization. **What do you dislike about WalkMe?** WalkMe is a robust tool with a large feature set and, as such, requires a lot of training, time, and experimetation in order to reap its benefits. **What problems is WalkMe solving and how is that benefiting you?** By understanding what our users do in our various applications and where they experience the most challenges provides us with actionable insights around how to improve the user experience. **Official Response from Lacey Butler:** > Thank you for sharing your feedback with us! We always love to see that our analytics are enabling our customers to drive change and impact :) You make a fair point about WalkMe's comprehensive feature set - while this powers the sophisticated solutions our enterprise customers need, we're committed to making the learning journey smoother. In addition to our account and services teams who are dedicated to helping you succeed, we do offer self-serve education in the Digital Adoption Institute, Q&A via the Help Center and Community, interactive webinars - including the WatchMe Build series-, and user group meetings on a variety of topics. In early 2025, we'll be launching a intermediate-level instructor led bootcamp to augment our self-serve education and help customers further develop their WalkMe skills. If you're interested in sharing your feedback about our education roadmap, we'd love to hear from you! You can email training@walkme.com to get connected to our Education team. Thank you again for your thoughtful review and for being a customer – we appreciate you! Lacey Butler, Customer Advocacy @ WalkMe ### 40. Meaningful value additions with WalkMe! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about WalkMe?** - I have been working with WalkMe for the past 4+ years and the WalkMe product has definitely improved leaps and bounds from where it was when I picked it up - Having experienced one other DAP tool, WalkMe offers more flexibility and customisation options. - Integration with an organisation is for the most part very simple and challenges are only around internal organisational security policies or infrastructure constraints. - Implementation of solutions is relatively straightforward and it is very easy to start building as a layman - Customer support is one of the best I have seen being prompt and flexible in the variety of issues that you can reach out to support for - Customer centric changes have been more prominent of late, organising events in different timezones that I can attend conveniently (yay) and extended support from our CSM Zak and Technical AM Melvin and the rest of the core WalkMe team that we work on a day to day basis have really come in clutch for priority projects **What do you dislike about WalkMe?** - Limited support for certain platforms - Editor application was buggy at times a few years back but has since improved and become more stable **What problems is WalkMe solving and how is that benefiting you?** WalkMe primarily helps solving software onboarding and adoption. Another area where WalkMe supports with is in-app communication of events and change management for applications. We consistently see > 85% views on the shoutouts. Another minor area are solutions for BAU in different applications with varying degress of success - solutions include automations, data validation and user experience improvements. **Official Response from Paul Senatori:** > First off, a huge thank you for taking the time to provide such a detailed review. We truly appreciate your 3+ year association with the WM team and it's wonderful to hear that our product has evolved significantly in a manner that has improved your experience. Or course, your kind words about our flexibility, ease of integration, and customer support make us proud of the progress we've achieved. And, it's always rewarding to hear that our main goal of aiding software onboarding and adoption is being realized. I do acknowledge the points you raised regarding platform support and the editors past challenges. I'm glad to hear that you've noticed improvements in the stability of the WalkMe editor. Your feedback has been noted and will be shared with our product management team. For any future concerns or feature requests, you can always reach out to reviews@walkme.com, and I (Paul) will ensure they are routed appropriately. Thank you again for being a valued WalkMe user. Have an amazing day wherever you're working from, WalkMe Marketing ### 41. WalkMe's capabilities is much more than a just-in-time on-screen-support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jovie Benson L. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about WalkMe?** WalkMe's community is so vibrant and the customer success team is so keen to help us implementors derive value. Everyone's so eager to learn and to share! On the tool, the robustness of it's solutions and the multitude of approaches you can adopt to solve one problem makes working with WalkMe extremely fun! **What do you dislike about WalkMe?** The certifications sometimes had way too much of everything - when working hands on, most seemed like Nice-To-Know content so I didn't know what was actually HAVE-TO-KNOW content. **What problems is WalkMe solving and how is that benefiting you?** I was tasked to implement WalkMe to assist our clients in their transition from a legacy system to a new system... The problems were endless: 1) Unstable environment 2) Long processes on new system 3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features. **Official Response from Lacey Butler:** > Hi Jovie - firstly, THANK YOU so much for your willingness to share your experiences with WalkMe – both the impact & value you're seeing from your solutions, your CS team members, *and* the Community! DAP Professionals like you help make WalkMe World such an engaging and impactful forum 🙌 We also really appreciate your feedback on our certifications – we're always looking to improve and I'll share this with the team :) (Congratulations on becoming certified btw 🎊 ) - Lacey, Customer Advocacy @ WalkMe ### 42. Procurement Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about WalkMe?** What I like about Walkme is the on line "step by step" guidance on how to use the system application. The elimination of using working instructions is too timing and frustrating for our business and the customer. The best thing I personally like is the ActionBOT. Since, buildng an ActionBOT on our sourcing system the business stakeholders and customers are absolutely loving it. We have been receivd fantastic feedback and working on building it to accomodate the business stakeholders requirement and needs. **What do you dislike about WalkMe?** The least helpful of WalkMe is not being able to use the "on screen" element when using it on Ariba, I'm not a jquery coding expert and when I have to end up having to use this solution I need walkme support assistance to "trial and error" the best jquery solution for the scenario I am working on. Wish the product can identiy on screen elements for more complex solutions in the near future. The downside of WalkMe is - when you have published a solution and then play it again, sometimes it works and then sometimes it doesnt't with Ariba. Not sure if this is a product problem when using Walkme for Ariba or the inconsistency, or the length of the steps within the SWT, not sure but this is what I find sometimes. **What problems is WalkMe solving and how is that benefiting you?** Reducing Service Tickets and helping for our customers to selve service. ActionBOT is the "key" with the connected SWT - is working like a dream and making our business stakeholders very happy! **Official Response from Lacey Butler:** > Thank you for your detailed review 🙏 We're thrilled that you're having a significant impact on your customers' experience and delighting stakeholders with your WalkMe solutions! (ActionBot is one of my favorite capabilities too :) ) While I'm glad to hear that you're getting support assistance to solve your issues, I'd love to connect you with our Product team to see how we can review and resolve them once and for all. We're continually working on enhancing our capabilities to identify on-screen elements for more complex solutions and to improve overall consistency, so your feedback is invaluable. If you're interested and willing to chat w/ them, you can reach out to me directly and I'll connect you w/ our Product leadership. - Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 43. Pretty good tool and service, always trying to improve or add new features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about WalkMe?** Walkme is a great tool to not only guide users on how they are to do what they are to do in the system but also can compliment the system with it's limitations. For example, if there is a system limitation to block users from doing certain actions based on certain criteria that the system cannot be customised to do so, WalkMe is great add-on to make this possible. Another great feature is the ActionBot which allows interaction with users in a conversation format based on the scenario that users is facing. Not only can this reduce the number of support tickets, users can get the help and assistance 24/7 without waiting for someone to get back to them and the bot can also be linked to a walk-through to guide users on where to go and what they are to watch out based on the scenario they are going through. **What do you dislike about WalkMe?** WalkMe is not that good on pages partially with iframes and partially without, in terms of performance. For example, if WalkMe was used to block user from clicking a button, because of the time to load the launcher on the button on the screen on an Ariba page, user may be able to click the button before the launcher appears to do what it was built for. It is not that great if you need to auto-play few things on the same screen as well or would like to auto-play few things sequentially as it currently does not have the ability to do so. **What problems is WalkMe solving and how is that benefiting you?** Instead of the support team reaching to users one by one and guiding them through the screen to perform the how-to steps, WalkMe is doing so for them. This not only improve efficiency but also reduce the number of tickets raised to the support team so that the support team can work on more challenging issues than doing this repeatedly. WalkMe can also help us to understand what other areas are users facing issues so that we can build more solutions that users need in the tool to help with with their work, especially if it is something that they are not doing everyday and thus may not remember the steps on top of their mind. **Official Response from Lacey Butler:** > Thank you for taking the time to share your valuable feedback and experience! It's wonderful to hear that your DAP solutions are helping you guide users through key workflows and helping you augment your underlying system in creative ways. (Personally, I love ActionBot and am thrilled to hear that it's having an impact for your end users *and* your support teams!) The ability to offer round-the-clock assistance and reduce support tickets while enhancing user self-sufficiency is at the core of what we strive to achieve 🙌 As you mention, we're always trying to improve, so I appreciate your feedback about some of the challenges you've had. WalkMe is highly configurable and, in speaking with our Product team, it sounds like we should be able to help you out with both things you mentioned :). Please reach out to your account team, so we can work out a solution to fit your needs. (You can also contact me directly to kick off a conversation /get connected to the right folks: Lacey Butler, Customer Advocacy @ WalkMe: lacey.butler@walkme.com) ### 44. Wonderful user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kumarjit B. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about WalkMe?** I really like how intuitive and easy-to-use the application is **What do you dislike about WalkMe?** It should really work on the editor extensions for browsers like edge and firefox as I faced some trouble there **What problems is WalkMe solving and how is that benefiting you?** Currently I am undergoing training for WalkMe and have not used it for any BO purpose **Official Response from Lacey Butler:** > Thank you for sharing your experiences, Kumarjit – and we're happy to hear that your onboarding to WalkMe has been easy and intuitive :) We *do* support Edge and Firefox (in addition to Chrome), so we're keen to learn more about what may be going awry for you, so we can troubleshoot and improve your experience. If you're open to it, please reach out to your account team or me directly and I'll connect you with our product team. Thank you again for being a customer and we can't wait to see what you accomplish! Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 45. Creatively develop ways to overlay guide to help our users adopt and learn our products **Rating:** 5.0/5.0 stars **Reviewed by:** GD D. | DAP Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about WalkMe?** With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience. **What do you dislike about WalkMe?** There are some limitations but we are able to creatively seek ways to sort some of it. **What problems is WalkMe solving and how is that benefiting you?** WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS. **Official Response from Lacey Butler:** > Hi GD - thank you so much for sharing your feedback! We always love to hear how folks use WalkMe to build creative solutions that deliver on their business goals – and it sounds like you're doing just that by building DAP solutions that help you deliver better experiences for your customers 🙌 Related to the workarounds you're developing, if you ever have product feedback or an idea for improvement, I definitely recommend posting it as a Product Idea in the community :). We're always keen to hear directly from our customers, and our product folks monitor Ideas closely. Thank you again for being a customer – and here's to your continued success 🎊 Lacey Butler, Customer Advocacy @ WalkMe ### 46. Great experience with WalkMe! **Rating:** 4.5/5.0 stars **Reviewed by:** Denis R. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about WalkMe?** Walkme is the best digital adoption platform on the market, it has a lot of items and powerful functonalities. **What do you dislike about WalkMe?** It's pretty expensive for digital small business **What problems is WalkMe solving and how is that benefiting you?** It's redefining our way of supporting customers; we are better understanding we are customer issues in our digital platform. ### 47. WalkMe = great for users AND for boosting L&D visibility in the organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about WalkMe?** WalkMe is pretty easy to use once you get through the initial onboarding. We use it for a variety of software products/use cases in my organization and I'm the primary user for one product. Within the last year, I've started making greater use of the insights dashboard to help quantify the impact of instructional design efforts (e.g., clicks, views, time spent). In some ways, we use it as a proxy for a full LMS. Our Product team loves that they don't need to take responsibility for integrating learning content into the software directly. **What do you dislike about WalkMe?** Bits of the implementation can be challenging or overly technical, but usually the customer support function does a great job of addressing my concerns. My CSM, Ben Hancock, is very responsive and offers me great insights about topics to explore next. **What problems is WalkMe solving and how is that benefiting you?** We do not have an LMS, and don't have an easy way to monitor which of our users have consumed which content, when, how long, etc. We use WalkMe in collaboration with Seismic (content management system) to get really detailed customer usage metrics, down to who is searching for which terms most frequently in our help menu. The most prevalent WalkMe interactions are with our menu (i.e., Searches and launching Resources). We also often use Walkthroughs, Shoutouts, and SmartTips. Ben is helping me explore Onboarding Tasks next. **Official Response from Lacey Butler:** > Hi there - Thank you for your insightful review (no pun intended)! We're thrilled to hear that WalkMe enhances both user experience *and* L&D visibility in your organization – and that you're making great use of Insights to understand the impact of your solutions 🎊 . We completely appreciate that aspects of implementation can be technical, and your feedback is crucial as we continually improve. It's great to know that our support team and your CSM have been helpful partners in getting you up and running (I'll also share your kudos directly with Ben 😊 ). We're excited to see how you'll utilize Onboarding Tasks next! Lacey Butler, Customer Advocacy @ WalkMe ### 48. A Review of WalkMe from an Admin's Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** James v. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about WalkMe?** As an admin overseeing our organisation's MIS, WalkMe has been invaluable. It's my own UI on top of a third party application. Setting it up took some effort, but with WalkMe's support, we got everything running smoothly. It's now an essential part of our platform that helps our users navigate new or complex processes. WalkMe has become a go-to solution for navigating users through our daily processes. **What do you dislike about WalkMe?** The main issue is when the third party website changes and I need to reconfigure WalkMe walk-throughs to cater for the changes. **What problems is WalkMe solving and how is that benefiting you?** WalkMe gives my company it's own UI on top of a third party platform. We use that to notify our users about updates to the platform, operational changes, and give them general tips & tricks on their daily productivity. **Official Response from Lacey Butler:** > Hi James - thank you for sharing your feedback and experiences with WalkMe @ your organization! We're honored to be a go-to solution for your users :) Related to your comment about website changes, we *do* have some capabilities that should make this much easier for you (DeepUI & WalkMe Assistant). I'll have our Success Team reach out to make sure you're set up! Lacey Butler, Customer Advocacy @ WalkMe ### 49. WalkMe is a Game Changer for Any Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about WalkMe?** I think WalkMe has the opportunity to be used by any company. Their applications are endless as it can fill the role of development, customer service, training, and most roles at the company. I think that by plugging in on top of any website, WalkMe is truly a multi-faceted solution. WalkMe's customer support is also excellent. Programming WalkMe after the training is easy, but getting help from WalkMe support is easy as well. We've now integrated it on 3 different tools, and have supplemented a lot of our training capacity with it. Our users use it constantly as an aid to their adoption of our tools. I think another factor to consider is the ease of implementation with tools seamlessly being deployed to customers through a snippet in our tools. **What do you dislike about WalkMe?** I think the improving automatic selection is helpful, but it does not solve all problems that are encountered with building WalkMe. There is still a learning curve, and I think users just need to be prepared for that. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving our digitial adoption problem and helping our customers hit their training goals. I think digitial adoption is a newer field and that most people don't realize that most people struggle to learn new technology. We've used WalkMe to make that easier and to supplement our training department's efforts. ### 50. Best training and walkthrough platform review **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelli D. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about WalkMe?** Responsive platform to build video or bubble text walkthrough to help users onboarding and learning about the new features that is introduce on the software is the main reason we subscribe to this application. Modifying training material implementation using template is easy and has create a simple workflow that new users can follow to train and get familiar with the system. No more confusion and difficulties after swtich to WalkMe. **What do you dislike about WalkMe?** Slow response on email by the customer support service. Takes 2-3 days for them to reply support tickets. It is too long for critical problem that we had. **What problems is WalkMe solving and how is that benefiting you?** Provide training ground for users to learn about the new system. **Official Response from Lacey Butler:** > Thank you for your review! We're thrilled to hear that WalkMe has become your go-to platform for in-app guidance and making user onboarding and feature learning a breeze :) Related to customer support, we're sorry to hear that you didn't get the response you needed for your issue and definitely not the experience we want to deliver. We're always striving to improve and have recently made some enhancements that should ensure that you always receive fast, efficient, and high quality responses. If you'd like to discuss your experience further, we're happy to set up time! You can reach out to me and I'll connect you with the right folks: Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) Thank you again for your partnership! ## WalkMe Discussions - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes - [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+00%3A45%3A15+-0500&secure%5Bsession_id%5D=b775dbdd-35e2-4ad1-b65f-5fdebd922fd7&secure%5Btoken%5D=d8d4ce2a885cc62a2a16b4a3a2ae38641fe3babf60e8a9c84d2be2b7a9338e57&format=llm_user) ## WalkMe Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [LeaseAccelerator](https://www.g2.com/products/lease-accelerator/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [o9 Solutions](https://www.g2.com/products/o9-solutions/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Master Data Governance (MDG)](https://www.g2.com/products/sap-master-data-governance-mdg/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sfera Technologies](https://www.g2.com/products/sfera-technologies/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## WalkMe Features **User Identification** - Demographics - User Segmentation - Geolocation **User Analysis** - Survey Implementation - Data Analysis **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Summarization **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top WalkMe Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,764 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (517 reviews)