# WalkMe Reviews
**Vendor:** SAP  
**Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 559
## About WalkMe
WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Our context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation. Visit www.walkme.com.



## WalkMe Pros & Cons
**What users like:**

- Users value the **ease of use** in WalkMe, simplifying complex systems and enhancing user support without developer input. (84 reviews)
- Users find WalkMe to be incredibly **helpful** for guiding them through complex processes, enhancing user adoption and reducing errors. (54 reviews)
- Users praise the **top-notch customer support** of WalkMe, highlighting quick responses that effectively resolve issues. (52 reviews)
- Users value the **effective training features** of WalkMe, enhancing user adoption and simplifying complex processes. (47 reviews)
- Users love WalkMe's **intuitive and versatile features** that enhance user onboarding and streamline digital adoption effectively. (46 reviews)
- Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (41 reviews)
- Guidance (40 reviews)
- Intuitive (38 reviews)
- Efficiency (32 reviews)
- Insights (31 reviews)

**What users dislike:**

- Users find the **learning curve steep** , struggling with navigation and needing frequent support for complex tasks. (34 reviews)
- Users find WalkMe to have a **complex setup** , requiring careful planning and advanced skills for optimal use. (24 reviews)
- Users find the **steep learning curve** of WalkMe challenging, particularly when mastering advanced features and complex flows. (19 reviews)
- Users find the **setup process time-consuming** , requiring careful planning and advanced skills for complex configurations. (16 reviews)
- Users face **maintenance challenges** with WalkMe, along with performance slowdowns and inconsistencies during usage. (15 reviews)
- Users find **limited customization options** with WalkMe, hindering personal branding and complicating the setup of guidance. (15 reviews)
- Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews)
- Slow Performance (14 reviews)
- Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (13 reviews)
- Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (12 reviews)

## WalkMe Reviews
  ### 1. WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rohith N. | Customer Success Engineer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about WalkMe?**

WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors.

**What do you dislike about WalkMe?**

While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work.

  ### 2. Should be used as a standard in Excellent Onboarding and change management Practices!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Betsy S. | Project Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 23, 2023

**What do you like best about WalkMe?**

WalkMe has completely changed how we support both new hires and our existing teams. Rather than sending people long training videos or job aids that they may never watch or read, we can guide them directly inside the tool while they’re doing the work. In Security Sales, our teams rely on a huge number of systems every day, and WalkMe helps simplify that experience, reduce confusion, and get people productive much faster. I also really appreciate the WalkMe community, and once you understand the basics, the platform is straightforward to build in and maintain over time.

**What do you dislike about WalkMe?**

One challenge I’ve heard from our IT team is that WalkMe can sometimes affect system speed, particularly in SFDC, where we already have a lot of tools and integrations running. I’d also like more flexibility in reporting, along with easier ways to spot and manage duplicate content across tracked events, engaged elements, and other assets.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helps us tackle onboarding, training, communication, and change management challenges in one place. We use it to support new hires, introduce new tools and features, guide users through more complicated processes, and cut down on the number of support questions that come to our team. Overall, it has saved us a huge amount of time, helped us deliver a more consistent experience for sellers, and made it easier to drive adoption of important tools across the business.

**Official Response from Brittany Rolfe Hillard:**

> Thank you for sharing your review and your positive feedback about our Community and product experience!  

We take comments very seriously and use them to help improve in the future.  Performance is one of our top priorities. We have dedicated teams to monitor it, as well as in-product tools that provide customers with visibility and actionable steps when we detect issues.  We would love the opportunity to review your account’s performance and resolve any performance-related issues. We will be in touch with you via your account team for next steps!  

Thank you,
Brittany Hillard, VP CX, WalkMe


  ### 3. WalkMe Makes Complex Apps Easy to Master

**Rating:** 5.0/5.0 stars

**Reviewed by:** James M. | Member, Enterprise (> 1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about WalkMe?**

The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application.

In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business.

**What do you dislike about WalkMe?**

WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to.

**What problems is WalkMe solving and how is that benefiting you?**

As a SaaS company, we've got various programs that lean on WalkMe to include, product updates, NPS survey, onboarding for low/no touch clients, webinar announcements, and upsell campaigns.

  ### 4. WalkMe delivers results where it matters most.

**Rating:** 5.0/5.0 stars

**Reviewed by:** L'Tanya D. | Digital Adoption/Senior Instructional Designer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 08, 2025

**What do you like best about WalkMe?**

WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.

Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.

Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience.

**What do you dislike about WalkMe?**

The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly!

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs.

  ### 5. Strong Partnership That Drives Learning, Adoption, and Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** César Alex  G. | Product Owner & Platform Strategy Leader , Enterprise (> 1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about WalkMe?**

The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success.

**What do you dislike about WalkMe?**

The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale.

**What problems is WalkMe solving and how is that benefiting you?**

We’re a company in constant change—scaling and continually improving our technology—so it’s important that we help users keep up as the business and our tools evolve. WalkMe has helped us meet that need, not only by supporting digital adoption, but also by giving us room to explore additional ways to complement the user journey. As new features and products continue to roll out, it helps us close gaps and deliver a more holistic solution that can support different areas while still reinforcing the overall cycle.

  ### 6. Excellent digital adoption tool and best-in-class support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about WalkMe?**

WalkMe keeps surprising me with how well thought out it is. When I’m building new content and need to tackle a tricky scenario, I often find that all the options I need are already available right in the editor—usually at the exact moment I think I’ll have to go digging through help articles to find them. And when I do need a helping hand, the support I get from WalkMe’s team is absolutely the best in the business.

**What do you dislike about WalkMe?**

I can't really think of anything I dislike about it.

**What problems is WalkMe solving and how is that benefiting you?**

Originally, we needed a way to deliver in-app tutorials to onboard new users to our CRM solution. Since then, we’ve deployed Walkme for several other use cases as well, including providing in-page help resources, sharing feature announcements and important alerts, sending NPS surveys, and more. We also no longer need to rely on the development team to publish content to our users, which has made things much easier for our customer success team.

  ### 7. Significant Time Savings Across Core Systems

**Rating:** 5.0/5.0 stars

**Reviewed by:** Storm W. | Digital Adoption Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about WalkMe?**

What we like most about WalkMe is how quickly we can spin up solutions to solve a wide range of problems. We can go from idea to production in days which has fundamentally changed how we approach training, system rollouts, and ongoing enablement. Instead of relying on static documentation or classroom-style training, we deliver in‑the‑flow guidance that drives immediate adoption, reduces errors, and shortens time to proficiency. It’s become a core part of how we operationalize change at scale.

**What do you dislike about WalkMe?**

The biggest downside is cost. Pricing can scale quickly depending on the number of users, applications, and products you deploy. That said, when implemented well, WalkMe pays for itself through time saved, reduced support burden, and faster adoption, and the customer success team is strong in helping you realize that value. From a data standpoint, while WalkMe provides solid out‑of‑the‑box insights, more advanced reporting can be limiting, and tighter native integration with tools like Power BI would make enterprise analytics even stronger.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe solves day‑to‑day user confusion and inefficiency inside our core systems. Instead of relying on live trainings, static documentation, or support tickets, WalkMe helps guide our users at the moment of need.

In the last year, that’s translated into real results for us. We’ve reduced errors in some critical workflows by up to 99%, helped users complete complex processes up to four times faster, and saved our teams over 24,000 hours by emphasizing proactive guidance over reactive support. Altogether, WalkMe supported more than 590,000 in‑app interactions and delivered an estimated $1.1M in value, with a projected 300%+ ROI.

  ### 8. Empowers Digital Adoption at Procurement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vitor F. | Project Manager at CoE Procurement, Enterprise (> 1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about WalkMe?**

I really appreciate the user-friendliness of WalkMe. It's an intuitive platform for creating and managing content, and it has allowed us to develop WalkMe Champions, enabling system owners and team members to create content themselves. The WalkMe insights are incredibly valuable, as they help us make truly data-driven decisions for our change management projects. They have significantly helped us increase our user base by enabling us to adjust our processes based on user data. Additionally, the strong user acceptance of being guided by WalkMe is evident, with a high NPS of 4.8 out of 5.0 for helpfulness. WalkMe also effectively acts as a bridge between applications, which is a plus. The initial setup was super easy, and WalkMe provided all the necessary support for the onboarding process.

**What do you dislike about WalkMe?**

Integration via Snippet code does not always work immediately and often requires additional effort to ensure a stable setup. While the WalkMe editor has improved significantly, there are still some minor limitations when managing files and images used in WalkMe content, such as walkthroughs or launchers. For the images, it is needed to make changes outside the tool and upload them again if the size/quality is not the correct one.

**What problems is WalkMe solving and how is that benefiting you?**

I use WalkMe to increase user engagement and completion rates, reduce training costs, and enable data-driven decisions via WalkMe insights. It's user-friendly and supports setting up system champions - focal points.

  ### 9. Industry Leader in Digital Adoption!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.)

**Reviewed Date:** July 30, 2021

**What do you like best about WalkMe?**

Ease of use, customer training programs and customer events & webinars.
Ability to drive change, adoption, and individual outcomes across our entire employee tech stack! The ability to have an "always on" presence for employees, especially with the need to adopt new functionality as part of ongoing transformations or AI initiatives.

**What do you dislike about WalkMe?**

There is a bit of a learning curve to learn the platform, but they continuously make it more intuitive, user friendly, and provide pre-built solutions to support each builder!

**Recommendations to others considering WalkMe:**

Do it! With the large investments you've made in your tech stack, you also need a way to train, onboard, and drive adoption and a tradition elearning courses and screen shares just don't provide the same experience or success, period.

**What problems is WalkMe solving and how is that benefiting you?**

Decreasing the ramp up time of our sales teams and getting their to increase their quarter sales qualified leads! We've found huge success with our sales teams by automating our prospecting processes, and driving engagement on our sales engagement platform by making it more intuitive and automated! There are so many use cases, including WalkMe Discovery that allows you to see engagement of employees with various AI tools.

**Official Response from Lacey Butler:**

> Thank you for your fantastic review! We're thrilled to hear that you find WalkMe easy to use and appreciate our customer training programs, events, and webinars. It's *also* wonderful to know that WalkMe is helping drive change, adoption, and individual outcomes across your entire employee tech stack 🙌 

We acknowledge that there can be a bit of learning curve to get up and running, but, as you mention, we're committed to continuously making the platform more intuitive and user-friendly, including pre-built solutions to jumpstart your solutions :).

Congratulations on decreasing your ramp-up time for your sales teams and boosting their quarterly sales qualified leads! Automating prospecting workflows and using DAP content to make your systems more intuitive and drive engagement on your sales platform sounds like a winning strategy 🏆 

Thanks again for sharing your experience – and if you ever have topics or ideas for additional customer events, we're all ears!

Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com)

  ### 10. Ease of Building, but Data Challenges

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kayti C. | Member, Enterprise (> 1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about WalkMe?**

I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts. The low code and no code options make it accessible for my needs, although writing jQuery scripts can complicate things sometimes. I also think the data elements are quite good for gathering background information on what users are doing in the system, although it does take time to set up.

**What do you dislike about WalkMe?**

I think getting data out is sometimes an issue. I feel like I hear about some other customers utilizing Power BI or other outside analytics tools that really enhance how they see WalkMe and the value that it's giving them. If WalkMe were to be able to provide a better solution around that, that would be great. There are some limitations in the WalkMe console as well where it's hard to kind of tag things and make everything kinda all fit together and say, this content that we've built and these tracked events that we've built all match this individual process. So that we can kinda say process by process, where are we seeing success, and where are we seeing areas of improvement.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe ensures our users can complete complex processes quickly and easily through automation. It provides valuable insights by capturing data on user activities, helping us see successes and areas for improvement, and verifies if releases are used as intended.


## WalkMe Discussions
  - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes

- [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews/walkme-review-6709065?section=pricing&secure%5Bexpires_at%5D=2026-05-27+18%3A34%3A41+-0500&secure%5Bsession_id%5D=d3165059-9e29-4cfd-ab36-073b9f1591f9&secure%5Btoken%5D=a3251acb4a10be7c8ff795d46a19a5427e84c8b7b46586c4f51f19e834a632fe&format=llm_user)
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## WalkMe Features
**User Identification**
- Demographics
- User Segmentation
- Geolocation

**User Analysis**
- Survey Implementation
- Data Analysis

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Generative AI**
- AI Text Summarization

**Tracking & Reporting**
- Custom Event Tracking
- Real-Time Insights
- Attribution
- Dashboard
- User Path Tracking
- User Activity History

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**User Support**
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Metrics**
- Engagement
- Exit Tracking
- Retention
- Return
- Conversions

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Walkthrough Type**
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs

**Platform Basics - Digital Adoption Platform**
- Integration
- Communications

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Analytics - Digital Adoption Platform**
- Analytics

**Functions - Digital Adoption Platform**
- Customer self-service
- In-app guidance

**Agentic AI - Digital Adoption Platform**
- Adaptive Learning

**Variation Testing**
- A/B Testing
- WYSIWYG Editor
- Conversion Goal
- Percentage of Traffic
- Confidence Level
- Multivariant Testing

**Reporting**
- Segmentation
- Reports and Dashboards

**Personalization**
- Standard Targeting
- Custom Targeting
- Data Segmentation

**Administration**
- API / Integrations
- QA Testing
- Performance and Reliability
- User, Role, and Access Management

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