Vanillasoft Reviews & Product Details

I have been using VanillaSoft for over a year, and I find it to be very good because it is easy to use and user-friendly. The simplicity of VanillaSoft stands out, as there are not many buttons to press or click, making it self-explanatory. Setting it up was not difficult at all, thanks to the knowledgeable person who taught us how to use it. Additionally, VanillaSoft is effective in aligning my callbacks and ensuring they pop up on time, eliminating the need for me to remind myself about them. It serves critical functions for CRM purposes, handling calendars, and arranging callbacks efficiently. I highly value its integration capabilities with tools like Versus Connect for softphone and Outlook for calendar and email synchronization. The ease of use and direct interface make it highly recommendable, especially for beginners in this field of work. Its user-friendly nature is a major appeal, reflected in my recommendation score of 9.5 out of 10. Review collected by and hosted on G2.com.

I would like the ability to see more detailed change logs in VanillaSoft. Currently, I can't track when changes were last made or who made them. Having access to this information would greatly assist my work, as it would provide clarity and accountability regarding modifications within the system. Review collected by and hosted on G2.com.

The user interface is incredibly intuitive and easy to use. It is customizable to both beginner tech users while having the capability of arming any salesperson with an artillery of self-contained information that offers easy integration capabilities with Google Calendar & texting platforms alike. Review collected by and hosted on G2.com.

The more you use the software, the more forgiving it is to you. On the contrary, the less frequent you use the dialer, the less forgiving it can be. Consistency is key. Review collected by and hosted on G2.com.

I love that VanillaSoft keeps everything in order, which is crucial for my job. I appreciate how it ensures that calls come through correctly and that records are well-maintained. The dialer works perfectly, making my work more efficient. I find the callback section to be really useful and that’s something I genuinely appreciate. VanillaSoft makes my work life more orderly and reliable. Review collected by and hosted on G2.com.

I feel there could be improvements in the messaging features of VanillaSoft. It seems I would prefer to have additional functionalities in this area to enhance communication. Review collected by and hosted on G2.com.

I've been using Vanilla Soft for over 2 years every day and have had consistently positive experiences. The platform is incredibly user-friendly with intuitive navigation that makes daily operations smooth and efficient.

What truly sets Vanilla Soft apart is their exceptional customer support. Whenever I've encountered an issue, their team has been readily available and responsive. I've never gone days waiting for a solution - they address problems quickly and effectively, which is crucial for maintaining productivity in my work.

The ease of use combined with reliable, accessible support makes this dialer an excellent choice for anyone looking for a dependable calling solution. After 2+ years, I can confidently recommend Vanilla Soft based on their consistent performance and outstanding customer service.

Rating: 5/5 stars Review collected by and hosted on G2.com.

Learning curve - while easy to use, some advanced features took time to master Review collected by and hosted on G2.com.

The CRM for managing leads is fantastic. I love how easy it is to navigate . Once set up properly the leads simply pop up in order and i can dial, email or text with ease. Setting follow ups easy . Easily 8 out of 10 for CRM side Review collected by and hosted on G2.com.

The VS connect (dialer) has potential i suppose but the support team has no clue what they are doing. I have worked with many diffent dialers and softwares and this is by far the worst support experienced to date. . The team is responsive and gets back to me but they can never seem to resolve the simplest of problems. THey close tickets without proper follow up or actual testing to see if issue has been resolved resulting in me having to open the same ticket over and over for exact same problem .

Currently if a use is alone in the queue on any given day and a call comes in , it will ring twice only. If agent misses call it will not loop back to the agent. The call goes into limbo and the caller will just hear ringing for an eternity with no voicemail options . How horrible is this for the potential customer (this is a sales line) . .This experience has cost me months of frustration and piles of sales commissions. Review collected by and hosted on G2.com.

I find VanillaSoft incredibly easy to use, which significantly enhances my workflow. The integration of leads into the system is seamless, making my work more efficient and streamlined. I particularly appreciate the dispositions feature, as it adds valuable functionality to my daily tasks. Moreover, VanillaSoft's overall streamlined nature greatly benefits my work, making everything smoother and more manageable. The calendar feature stands out as a beneficial aspect, aiding in my work organization. Having transitioned back to VanillaSoft after using another less satisfactory service, I have a renewed appreciation for its quality. The setup process was made simple and straightforward by my job, further demonstrating VanillaSoft's user-friendly nature. Review collected by and hosted on G2.com.

I dislike the ten-second rule in between dispositioning leads. Review collected by and hosted on G2.com.

VanillaSoft is easily compatible with all of the marketplaces I use for leadgen. When my leads turn on in an exterior platform that are routed with ease to Vanillasoft and all information is stored for my clients. The platform is easy to track on outreach, results of call, notes on the contact, and keeps everything streamlined for future use. The calendar feature for callbacks helps keep myself as well as agents who I have had as runners organized of when they have soft touchpoints with clients to check in. Review collected by and hosted on G2.com.

The routing and wait times on the system give a feeling of clunkiness and a bit of an outdated feeling. Lack of customer support on the weekend when agents are working around the clock can be challenging when you need an answer to a question with immediacy. Review collected by and hosted on G2.com.

VanillaSoft is a powerful platform for high-volume outbound sales. I find it easy it is to stay organized with lead routing, scripts, call tracking, and follow-ups all in one place. The interface is fast and efficient, and I can knock out hundreds of dials a day without getting bogged down. It keeps me moving, and that's critical in my line of work. Review collected by and hosted on G2.com.

The only real frustration I have is with the follow-up scheduling flexibility. If I set an appointment and the prospect doesn’t answer, I can’t just shift them into a "try again in a few hours" bucket easily. I have to reschedule every follow-up attempt manually, which slows me down a bit. It would be great to have more dynamic control over no-shows or quick reschedules. Review collected by and hosted on G2.com.

I like that the leads come in with good timing, I like the easy way to disposition it. Review collected by and hosted on G2.com.

I would like to see a callback or a new appointment calendar built in to the platform without having to switch pages ... aka doing it while on the call live through an interactive calendar Review collected by and hosted on G2.com.

Ease of use and end user interface. Easy call disposition. Simple call notes. Ability to integrate with email services. Review collected by and hosted on G2.com.

Update rollout without notice to users. Customer Support does not like to admit there is a problem with VS and would rather blame it on Chrome functionality, etc. Review collected by and hosted on G2.com.