CareStack Reviews & Product Details

CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to Caroline, Ayisha, Abby, and Sharath (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Review collected by and hosted on G2.com.

I think there are some aspects that are set within the software that I wish could be customized. That could be easily resolved in my opinion, so hopefully they make some adjustments. Review collected by and hosted on G2.com.

CareStack has been a great upgrade for our office. It keeps everything organized and easy to access, from reports to insurance. Timothy Seaburg has been amazing he’s guided us through the process and made learning the system simple and efficient. Review collected by and hosted on G2.com.

The only downside is that there’s a bit of a learning curve at first because the system has so many features. Once you get used to it, though, it becomes much easier to navigate especially with the help and training from Timothy Seaburg. Review collected by and hosted on G2.com.

The support team is extremely responsive and hands on. The training and onboarding were thorough, and the follow-up meetings actually addressed real concerns. They helped customize CareStack to fit our office workflow, including setting up patient onboarding forms. They also helped me manage scheduling in a more efficient and organized way. Review collected by and hosted on G2.com.

Learning a new system after being very comfortable with our old software was difficult. The adjustment period can feel overwhelming at first. However, the team walked us through everything step by step, which helped reduce frustration. Review collected by and hosted on G2.com.

What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to Geo’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Review collected by and hosted on G2.com.

Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, Geo and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with Geo’s patient guidance and thorough training, this was quickly overcome. Review collected by and hosted on G2.com.

I absolutely LOVE our trainer, Carolina. She has been patient, kind and supportive beyond her 'required' time with us. In addition, the ENTIRE Carestack team has been so DEVOTED to us. Dan, Jacqui, Alfiya, Aravind, Andan, Geo and Carolina have been ALWAYS willing to listen and support us. The software has been an easy transition as well. Review collected by and hosted on G2.com.

The only downside about Carestack is that, like other trainings, I see Zoom presentations and it is a LOT of information. I am a person that needs to 'touch' the learning, not just watch at first. Review collected by and hosted on G2.com.

Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests!

My Customer Success Manager is Mariangles and she, with Earwin, have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case.

As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! Review collected by and hosted on G2.com.

Anything I dislike or prefer to have changed/updated, I let my CSM manager know and the CS team works to find ways to implement and release as an updated or new feature on the next update, which happens several times per year. Review collected by and hosted on G2.com.

CareStack has been a reliable and efficient practice management platform for our office. The system is user-friendly, well-organized, and makes scheduling, charting, billing, and communication much easier to manage in one place. Its cloud-based design allows for smooth access across the team, and updates are frequent and helpful. While there is always room for minor workflow improvements, CareStack overall has strengthened our efficiency and provided a solid, all-in-one solution for daily operations. Review collected by and hosted on G2.com.

What we liked least was that certain workflows require extra clicks and could be more streamlined. Review collected by and hosted on G2.com.

I really appreciate that CareStack lets us access a wide range of features within a single platform. This is a big advantage compared to many other software options, which often require using multiple separate tools for things like patient communication. Review collected by and hosted on G2.com.

There are a few drawbacks, such as occasional minor glitches that can sometimes delay daily tasks. On the positive side, Carestack has a highly responsive support team that works hard to address and resolve any issues that are reported. Review collected by and hosted on G2.com.

What I like most about CareStack is that it's an all-in-one, cloud-based platform that eliminates the need for multiple third-party tools. Having scheduling, billing, clinical charting, insurance management, and patient communication all integrated into one system has made our workflows more efficient and consistent across locations. The user interface is clean and intuitive, and the real-time access to patient data helps our team stay on the same page. The ability to customize reports and workflows is also a big plus. It truly feels built for modern dental practices. Review collected by and hosted on G2.com.

Like any robust platform, CareStack comes with a learning curve. Some features can feel a bit overwhelming at first, especially during onboarding and training. Certain workflows could be more streamlined, and occasional updates may temporarily impact navigation or performance. That said, their support team is responsive and continuously improving the system based on user feedback, which has made a big difference over time. Review collected by and hosted on G2.com.

I am still new to Care Stack but for me is the Claims process is made to be very simplified, and I am able to run reports there are many choices to prepared items related to my position. The Customer support is great; the transition was a bit rough but the Team at Care stack made sure to communicate things as we needed to prepare and we are in process of the day to day and with the weekly check ins and reviewing the functions to maximize the practice use is a great help. The ease of use from the training has helped but again the ease of implementation had some minor issues but the team at Care stack is there to support as needed and we continue to ease into integration day by day as things migrate over from our previous Software. Review collected by and hosted on G2.com.

Even though there are many options, there is not a report that is inclusive to what our practices uses but the Care stack team has been trying to see about creating a report that is inclusive to an Executive summary report. Also when posting and not being able to remove an error and make corrections but as with a new Software is to find a work around an come up with the right fit. Review collected by and hosted on G2.com.