# CareStack Reviews **Vendor:** Carestack **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 182 ## About CareStack CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO. With in-built features for centralization, automation and analytics, CareStack enables dental organizations to achieve the full potential inherent in scale. An experienced team of specialists for data conversion, training, support, customer success and revenue cycle management form a deep partnership with the practice throughout the customer lifecycle to ensure a smooth transition and ongoing usage. Know more about CareStack: https://carestack.com/lp/dental-software-g2 ## CareStack Reviews ### 1. Intuitive, Efficient Platform with Practical Analytics and Great Data Support **Rating:** 5.0/5.0 stars **Reviewed by:** Genesis H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about CareStack?** What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. **What do you dislike about CareStack?** There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. **What problems is CareStack solving and how is that benefiting you?** CareStack really helps keep everything in one place, which makes a big difference in day-to-day operations. Instead of jumping between systems or spending too much time pulling reports, the analytics are right there and easy to work with. It saves time, makes it easier to stay organized, and helps me quickly understand what’s going on in the practice so I can make decisions without overcomplicating things. It just makes the whole operation feel more manageable and less scattered ### 2. Major Time Saver **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about CareStack?** The upside of using CareStack is that everything is in one place. Being able to work with claims and the clearinghouse directly in CareStack has been a time saver. Although there are many wonderful features, for me working with insurance daily, this has been huge! **What do you dislike about CareStack?** First, the ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat confusing, which makes it harder to quickly understand what’s being shown. For example, when an insurance payment is posted you see what insurance paid on one line and then another line automatically shows and it categorized as an "adjustment" and the verbiage is "transfer adjustment - transfer to insurance". There is no need for this line. To me, this isn't a "transfer" or an "adjustment". It is simply what insurance paid. It is redundant. I wish I could at least relabel it as "insurance payment". It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. Second, printing receipts could use more flexibility. While there are filtering options available, there still seem to be additional details included that aren’t always relevant. It would be very helpful to have more control—ideally the ability to select specific line items and print only those. This is something we previously had with Eaglesoft, and it allowed for much more customized, clean receipts. Lastly, I’d love to see improved visibility of patient alerts directly on the schedule screen. Currently, flags/alerts require hovering or clicking to view. It would be much more efficient if alert/flag indicators were automatically visible on the appointment box itself—similar to how confirmation status CFor RX indicators are displayed. Having alerts immediately visible would help our team quickly identify important patient notes without extra steps. **What problems is CareStack solving and how is that benefiting you?** CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also love the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. ### 3. Best Dental Software on the Market—Easy Navigation, Amazing Features & Top-Notch Transition Team **Rating:** 5.0/5.0 stars **Reviewed by:** Terrie C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about CareStack?** The developers thought of everything! I have been in dentistry for over 40 years and am just amazed at the features. It is easy to navigate and having everything integrated with links throughout the system makes it the best dental software on the market!! BUt, ultimately, the transistion team of Natalia and Sachin is what made our experience the best!! **What do you dislike about CareStack?** There are a couple features we were told we would have that were not available upon our transistion, and unfortunately we are now being told it is still a couple quarters away from being implemented. That was disappointing - especially when we were told it would be ready by 4th quarter 2025. **What problems is CareStack solving and how is that benefiting you?** We are a private practice with 3 locations that are approx 20-40 miles apart. We had been using a large server onsite at one of the locations, and had to remote in from the other 2. The server would go down frequently making it nearly impossible to operate normally. We now have the cloud based Carestasck and it had aleviated many problems we were dealing with. Also gives us the ability to work remotely without having to remote into an on-site PC ### 4. Top-of-the-Line Carestack with Best-in-Class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dillon H. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about CareStack?** Everything! There is nothing to dislike about it. Everything that carestack offers is top of the line. Best customer service on the market. Everything you need, from a clinical to a revenue standpoint can be found within the software. My account manager Alisha Gerrard is amazing. Anytime I have a question or a concern, she responds within minutes and has a solution for whatever my issue is. **What do you dislike about CareStack?** Nothing to dislike about the system! If you lose internet access, then you have to paper chart until internet is restored. **What problems is CareStack solving and how is that benefiting you?** Carestack is currently working adding the ability to take CT scans as part of their imaging system that is offered and will reduce the amount of venders that I need to run my operations. ### 5. Text-to-Pay and One-Click Insurance Verification Are a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah M. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about CareStack?** The text-to-pay option has been a real game changer. Being able to click a button to verify insurance and, in that same spot, message a patient if we have a question or an issue is also so great. **What do you dislike about CareStack?** We’re still trying to figure out how to get to certain things in the chart with fewer clicks. Also, during the first few weeks, I felt like we could have been more prepared. **What problems is CareStack solving and how is that benefiting you?** Carestack has definitely helped us make fewer insurance mistakes. Brandy has been AMAZING in this area in particular... Also this program has helped us interact with patients so much easier. Whether it be for billing questions or general info, patient communication has been improved. ### 6. Carestack is a major win for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about CareStack?** My favorite thing about Carestack is how seamless everything feels. We really love the dashboard feature because it makes it so easy to see who is missing paperwork and who still has a balance. Overall, it has helped us stay much more organized. **What do you dislike about CareStack?** We don’t have many complaints. The only change we’d like to see is the option to print the schedule vertically and have it fit on a single page. **What problems is CareStack solving and how is that benefiting you?** Reporting-wise, Carestack keeps track of so many things, and it has really helped us manage our short call list and follow up with inactive patients. ### 7. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel . | Office Manager - Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about CareStack?** Their customer service and willingness to adapt to real practice needs. The support team is responsive, knowledgeable, and always willing to help. They listen to feedback and are open to making changes that improve workflows across our 9 pediatric dental locations. The platform itself is fast, stable, and reliable, which is essential for managing multiple practices. **What do you dislike about CareStack?** Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. **What problems is CareStack solving and how is that benefiting you?** CareStack helps us centralize and standardize operations across our 9 pediatric dental locations. It streamlines scheduling, billing, reporting, and patient management into one stable and fast platform, reducing errors and manual work. Having everything in one system improves efficiency, visibility, and consistency across offices, allowing our teams to focus more on patient care while leadership gains better control and insight into daily operations. ### 8. Exceptional Support and Training with CareStack **Rating:** 5.0/5.0 stars **Reviewed by:** Lan A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about CareStack?** CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to Caroline, Ayisha, Abby, and Sharath (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. **What do you dislike about CareStack?** I think there are some aspects that are set within the software that I wish could be customized. That could be easily resolved in my opinion, so hopefully they make some adjustments. **What problems is CareStack solving and how is that benefiting you?** They have thought a lot about common issues that dental professionals face with dental software and they tried to address those issues by building the software accordingly. ### 9. Carestack- Cutting edge, ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Tony S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about CareStack?** Cloud based, so it is accessible from anywhere, which is great. Cutting edge, and always getting better. They listen to your recommendation and advice. We have already seen 3 changes from recommendations we gave. Easy to use, no problem getting everyone onboard, plenty of training for implementation. Customer service is easy to get a hold of. The amount of features this software has is insane.. so many things to make your life easier! **What do you dislike about CareStack?** The billing although very exact and defined, can be a few steps more than other PMS but i understand why. And ultimately a few more steps for better record keeping is warranted. **What problems is CareStack solving and how is that benefiting you?** Analytics and reports have been awesome, numbers matter especially when it directly affects the bottom line. ### 10. Professional, Knowledgeable Team and a Comprehensive PMS for Growing DSOs **Rating:** 5.0/5.0 stars **Reviewed by:** Penny F. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about CareStack?** I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. **What do you dislike about CareStack?** Like any software, there are always some cons. However, when you have a team that works with you, anything can be fixed or enhanced. This collaborative approach allows both the PMS and the dental practice to grow together. **What problems is CareStack solving and how is that benefiting you?** There are many advantages to having CareStack. The ability to see all offices with one click—instead of remoting in—is a game-changer. You can view reports anytime, either individually or combined across offices. All documents are stored in CareStack, from EOBs to patient files. The system also includes tracking for lab cases, payment plans, and more. It's truly an all-encompassing system. - [View CareStack pricing details and edition comparison](https://www.g2.com/products/carestack/reviews/carestack-review-4424422?section=pricing&secure%5Bexpires_at%5D=2026-05-07+06%3A19%3A02+-0500&secure%5Bsession_id%5D=0c8945ce-001f-4dfd-85e7-8611b9c2b149&secure%5Btoken%5D=739403e63e194ee71bb8c96fda0fea2e888a5892019d39033a03b0c618bc08c7&format=llm_user) ## CareStack Integrations - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews) - [DEXIS Imaging Suite](https://www.g2.com/products/dexis-imaging-suite/reviews) - [DoseSpot](https://www.g2.com/products/dosespot/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [Ez Dent-i](https://www.g2.com/products/ez-dent-i/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [Overjet AI](https://www.g2.com/products/overjet-ai/reviews) - [SOTA Cloud](https://www.g2.com/products/sota-cloud/reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - [TigerView PACS](https://www.g2.com/products/tigerview-pacs/reviews) - [VoiceStack](https://www.g2.com/products/voicestack/reviews) ## CareStack Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top CareStack Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (251 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - 4.1/5.0 (133 reviews)