Hospital Management Software

One thing i would like to see is that shifts being removed from the caregiver's side. You can see the shifts removed from the clients side. But not on the caregiver side of the calendar. Review collected by and hosted on G2.com.

It is solving the ease of alerts being notified and shifts being scheduled in a timely manner. it is also helping clients know when and who is coming. Review collected by and hosted on G2.com.

The only thing I dislike is a recent change in the calendar workflow. I used to be able to click directly on the client’s name in the calendar and go straight into the video appointment. About four weeks ago that changed, and now I have to click on the appointment, hit edit, then send, and only then can I get into the video session. It is not a deal breaker at all, but it does add extra steps to something that used to be very simple. If they bring back the ability to join the video call just by clicking the client’s name in the calendar, the experience would be absolutely perfect for me, because I truly love the rest of the program and how easy everything else is to use. Review collected by and hosted on G2.com.

I am not sure they just keep adding updates and they improve ease of use. They are fantastic!!! Review collected by and hosted on G2.com.

The biggest challenge with ClinicMind is how complex the system can be, especially when it comes to modifying or changing notes. If you don’t already know where to go in the back end, it can take some time to navigate and figure out the correct steps.

That being said, the support team does an exceptional job of bridging that gap. I can always submit a task request, and they consistently go above and beyond — offering calls, video calls, screenshots, and even recorded walkthroughs that show exactly how to make changes. A quick shout-out to people like Aziz, who has been incredibly patient and helpful throughout this process. His guidance makes the learning curve so much easier to manage.

Overall, while the system is robust and complex, the quality of support goes a long way in making it workable. Review collected by and hosted on G2.com.

ClinicMind is helping streamline and simplify the documentation side of our practice. The platform gives us flexibility and ease of implementation when creating and maintaining patient notes and files, which saves a significant amount of time and reduces administrative stress. One of the biggest benefits is the wide array of features and integrations ClinicMind offers — it easily communicates with other platforms we use, which keeps everything connected and eliminates double entry. Overall, it allows us to stay organized, document more efficiently, and focus more on patient care rather than paperwork. Review collected by and hosted on G2.com.

Whatever I disliked so far, I have been able to communicate to the team and they were very fast at resolving it and getting it done. Have been using it daily, but cannot stop to love it more. Review collected by and hosted on G2.com.

Verveware is helping us bill our IDOAs, MCOs and DORS clients directly from them (The EVV System) keeping our data consistent and in one place as well as speeding up our billing by 85%.

It is also helping us keeping our caregivers stay compliant with their new learning module integration, from which our supervisors can directly enroll/unenroll caregivers in training. And soon as they finish training, their certificate shows up in Verveware automatically updating the compliance which saves our team hours of time, and also keeps data updated in real time. Review collected by and hosted on G2.com.

So far, I have not encountered any major problems or drawbacks with the platform. My experience has been consistently good, which speaks to the reliability and solid design of InmyTeam. Review collected by and hosted on G2.com.

InMyteam is helping me streamline the process of creating and managing Plans of Care. The platform solves the problem of time-consuming documentation by providing a clear, organized, and structured workflow, which makes it much easier to include detailed orders, goals, and service justifications. It also improves accuracy by reducing the risk of missing essential information such as vital signs, DME, or nutritional requirements. For me, this means I can complete high-quality, professional POCs faster and more efficiently, ensuring compliance and better support for patients while saving valuable time in my daily work. Review collected by and hosted on G2.com.

There can sometimes be a breakdown in communication where we have to explain things multiple times before it is taken care of, due to the number of people who are working on our system. While the ease of submitting our requests and the quick response time is nice, it gets tiresome having to explain things multiple times because they have not dealt with this issue previously. Review collected by and hosted on G2.com.

Ease of use for everyone. We had issues with a previous system in areas of billing and patient portal use. We have not launched our patient portal yet, but patients are able to easily fill out online paperwork and make bill payments through the system. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. The only tiny “dislike” was getting the whole team comfortable with all the features at the start, but their customer support was so fantastic (quick responses, screen shares, and real solutions) that it turned into a non-issue. We’re extremely happy with it. Review collected by and hosted on G2.com.

Scheduling headaches → The smart scheduler with real-time availability, conflict alerts, and easy shift filling has ended double-bookings, missed visits, and last-minute scrambling. Overtime and no-shows have dropped dramatically.

Paperwork overload and compliance worries → EVV is seamless and always compliant, care plans stay current, and everything is stored securely in one place. Audits are now quick and painless.

Communication gaps → Caregivers, staff, and families are all on the same page through the app and family portal—no more chasing people down or mixed messages.

Support when we need it → The customer service and troubleshooting help is exceptional. Questions are answered fast, issues get fixed on the spot, and the team is genuinely patient and knowledgeable. Review collected by and hosted on G2.com.

The least helpful is that sometimes the payments won't automatically post to patient accounts - but it is not difficult to manually do it. Review collected by and hosted on G2.com.

It eases our patient experience allowing them to be on autopay. Review collected by and hosted on G2.com.

I do not dislike anything, but Alora is not a flashy software, it's practical, so if you want flashy, this will not meet your need. Review collected by and hosted on G2.com.

Alora is our electronic medical records software for our home health care agency. It has ease of tracking items such as signatures and staff credentials to stay up to date and compliant with CMS requirements. It has e-fax abilities to send documents needing signatures to physicians. It has easy oasis uploading and billing abilities and tracking. It takes care of our EVV requirements. Review collected by and hosted on G2.com.

The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. Review collected by and hosted on G2.com.

The software solves our need to properly schedule care, assign tasks unique for each client, and allow care givers to capture the tasks completed. It also solves the ease of billing and payment processing. Review collected by and hosted on G2.com.

The only area I’d like to see improved is the reporting functionality. While it works, some of the reports feel a little outdated, and more advanced options would make it even better. Appointment filtering could also be enhanced to save time. Review collected by and hosted on G2.com.

What Problems Is This Solving and How Does It Benefit Me

MicroMD PM has helped streamline the day-to-day operations in my practice. Instead of juggling multiple systems for scheduling, billing, and claims, I can manage everything in one place, which saves a lot of time and reduces errors. It also makes onboarding new staff easier since the system is intuitive and doesn’t require weeks of training to get up to speed. The customization options let me adapt the software to match the way we work, so it feels like it fits our practice rather than the other way around. Overall, it’s helped me work more efficiently, improve accuracy, and focus more on patient care instead of admin headaches. Review collected by and hosted on G2.com.

I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or offered solutions we hadn't considered. Some of the workflows were a bit tricky to set up at first, but I believe most systems come with their own learning curves. Review collected by and hosted on G2.com.

Streamlining the data entry process before engaging with scheduled outpatients has made a significant difference. In the ED, our team is now able to accomplish more with fewer resources, and the data we collect is more accurate. Our teams are only required to manually enter three data elements: primary provider, insurance, and pharmacy. This change has empowered the front line to achieve much more, even with reduced staffing. Review collected by and hosted on G2.com.

I find incorporating attachments into ModMed cumbersome, and embedding them directly into the chart for consultants is not as seamless as I would like. The lack of a hyperlink feature within the body of notes to link directly to corresponding photos or written impressions adds unnecessary complexity to workflow. I also feel that the area reserved for important patient details like allergies, blood thinner use, and other critical information is not prominently displayed, which could improve through a more visible interface. The absence of color-coding for different types of visits also reduces the clarity in the schedule and could enhance organization. Searching for other HISP direct mail users and their addresses isn't as intuitive as expected. It would be beneficial if ModMed could support dot phrases similar to those in Epic, allowing for more efficient shorthand note-taking. The limited functionality of native phrases in EMA, and the inability to copy or utilize phrases from others, further restricts efficiency. Lastly, the transition to using ModMed was made difficult by the lack of adequate time with experts. The promised expert guidance was insufficient, making the setup process more challenging than necessary. Review collected by and hosted on G2.com.

I use ModMed for ease of chart review, accessing information while out of the office, and quick comparisons with visual body features. It allows inserting easy phrases and notes, enhancing my dermatology practice efficiency. Review collected by and hosted on G2.com.

While Raintree Systems has been a valuable tool for our clinic, there are a few areas that could be improved. One of the biggest drawbacks is the upcharging for new features. Some of these updates feel like basic enhancements that should be included as part of regular updates, rather than being treated as premium features that come at an additional cost. This can be frustrating, especially when the features seem essential for keeping the system up to date with current industry standards.

Another issue is the software's user interface. While functional, Raintree's design feels a bit dated—what I jokingly refer to as "Windows 95 chic." The interface isn’t as modern or streamlined as some of the newer software options available today. This can make the system feel less intuitive and harder to navigate, especially for new users who may be accustomed to more visually appealing and user-friendly systems.

Additionally, the implementation and onboarding process has been inconsistent. The support we’ve received during the onboarding phase has been minimal, and it hasn't always been clear or comprehensive. This creates a steeper learning curve for new staff, as there is no dedicated "Raintree Academy" or other structured training resources to guide users through the system. Instead, each individual company is left to develop its own training materials for every area and type of user. This approach adds unnecessary complexity to the process and can lead to confusion for new hires.

While Raintree certainly has its strengths, these downsides—particularly the extra charges for necessary features, outdated interface, and inconsistent onboarding and support—are things to consider for those looking for a more polished, modern, and user-friendly experience. Review collected by and hosted on G2.com.

Raintree Systems is solving several key business problems for us. By offering one integrated program for all departments, it streamlines our operations and reduces the need for multiple separate systems. This has helped improve our tracking and billing processes, ensuring that everything from scheduling to insurance claims is handled more efficiently. On the billing side, it has been especially beneficial in helping us track our fee schedules and alerting us when we are underpaid based on our expected rates, preventing revenue loss. The ability to easily find data and run reports has been a huge benefit, allowing us to monitor clinic performance, track outcomes, and make data-driven decisions quickly and accurately. This integration has ultimately saved time, reduced errors, and improved overall productivity for our team. Review collected by and hosted on G2.com.

There are a couple of areas where we would welcome enhancements. The reporting system could benefit from greater flexibility and customization. More robust filtering options and easier ways to generate tailored reports would help us extract insights more efficiently. Additionally, improvements to the mobile application used by aides—particularly in terms of navigation, speed, and offline functionality—would further enhance field usability and overall productivity. Review collected by and hosted on G2.com.

Overall, we value our partnership with eCaring and appreciate their commitment to customer support and continuous improvement. With some refinements to reporting and the aide application, the platform would be even stronger. Review collected by and hosted on G2.com.

I use Therap as a business admin. This is the worst, most user unfriendly software I've ever had the displeasure of using. Simple tasks are frustratingly difficult, the menu is outdated and clunky. They have an entire library of "how to" videos.... Helpful right? Wrong! The search function litters your results with unrelated content that you have to sift through yourself. Also, what other platform do you use that a library of how to do simple tasks (track meds, assign staff, etc) is even necessary? Our employees hate it, I hate it, our owner hates it, but because it's the software the state "recommends" we have to use it for compliance reasons. It's also very overpriced. If you're getting into a field of work where using Therap is necessary, I hope you have more patience and free time than I do. Review collected by and hosted on G2.com.

The one problem that Therap solves is compliance. They are compliant with regulations in every state they operate in. It would be more work to maintain compliance without them. Review collected by and hosted on G2.com.

Because CareVoyant is so customizable, implementation took way longer than expected & we were not given a realistic timeline. We had coordinated termination of our previous EMRs & were not able to push our term dates back so we couldn't push our Go Live back as far as we needed to which caused us to go live with our 1st branch when the system was not fully configured. Due to all the extra work to configure the system, we did not have enough time to create or customize provided guides or train our staff as fully as we needed to which caused a lot of additional confusion as our key implementation team was focusing on fixing critical setup & figuring out what was a training/education issue & what was a system issue. As we ran into things that needed to be configured, we also didn't have the time to internally decide if we need it customized or if we should adjust our process. We started implementation 5 months ago, we've been live for 3 months, & are still finding & fixing configuration issues. All that being said, I do truly believe this switch was worth going through this very VERY rocky implementation, so if you need an EMR that is very customizable, I do recommend CareVoyant but give yourself longer than you think your need or that CV says you need to give your agency enough time to properly configure, test, & train before your go live.

We have had issues with support fixing incorrectly due to support assuming things & making changes without confirming or a change being made incorrectly because a setup change was only done in some areas of the system but not all. When you contact support, be very clear about what you need & if you want them to confirm understanding before they make changes. I'm our agency's IT Admin so as I'm getting more comfortable with the system settings & the steps that need completed, we're doing more changes in house & our support tickets are becoming more geared towards "how do I do this" instead of "please do this for us" which is also reducing those types of misunderstandings & issues.

CareVoyant is in the process of moving their system from the old CV Hosting/Cloud/"Back Office"/"Main Application" system into the new CV Web & CV Mobile system so the system is still very clunky & segregated which makes it not very user friendly, but they have most things moved into the CV Web/Mobile & will start working on simplifying & combining screens once everything is in the web so the user experience will be drastically improving as features are moved. Review collected by and hosted on G2.com.

Because of all the customization abilities:

*We are able to move 2 of our branches into 1 EMR under their own Facility.

*We are able to fit our unique business needs (services, billing, payroll, etc.).

Because we were able to implement 1 EMR for 2 of our 3 lines of business:

*We don't have to keep 2 patient charts for shared patients.

*Our care coordination has been streamlined & improved for all of our patients but especially for shared patients.

Because we have Offline Mode is the same as the live / Online Mode:

*Our field staff have minimal interruption in poor cellular areas in our rural community.

*Our field & office staff don't require continued education on how to uses a backup/offline version of the system for poor service areas or outages in the field or office.

Disclaimer: Ease of use as of this date is not so great (hence the 4), but as they continue to move from their old CV Hosting/Cloud system, the user interface & user experience will continue to improve. Review collected by and hosted on G2.com.

Terrible methods of navigating to charts or going back to previous page. Very slow speeds. No AI features available. Unable to re-edit notes once submitted. Must make an addendum for PT notes Review collected by and hosted on G2.com.

Completing notes Review collected by and hosted on G2.com.

Nothing applicable that I can mention as of right now Review collected by and hosted on G2.com.

EOB and allocations Review collected by and hosted on G2.com.

I find it challenging to connect with a manager or someone for help when I need clarification or during a learning session with AlayaCare. There's a lot in the back end that we don't see, making it difficult. Sometimes implementation takes a long time, or there are changes within the AlayaCare team, like a person I'm working with changing positions or leaving. The initial setup was complicated due to the need for back end structure, requiring a lot of data input, and things sometimes not triggering right away because of issues with the system settings. Review collected by and hosted on G2.com.

Easy to use platform, great support Review collected by and hosted on G2.com.

I use AlayaCare to streamline scheduling and care plan management, centralizing documentation and reducing paper use. It provides support at my fingertips and simplifies billing, reporting, and client monitoring. Review collected by and hosted on G2.com.