Hospital Management Software

Nothing. There's no perfect platform, but if I start naming extra features to add that would start making it more difficult to learn how to use and would raise the cost. Review collected by and hosted on G2.com.

Carepatron keeps everything organized in one space, letting me track notes, clients, resources, and messages easily. Review collected by and hosted on G2.com.

One area where AxisCare could improve is the flexibility and customization of some reports and dashboards. While the system provides a significant amount of data, extracting specific information sometimes requires multiple steps or manual manipulation outside the platform. There can also be occasional limitations in workflow customization, particularly for organizations with unique operational processes. Additionally, some users may experience a learning curve when navigating advanced features, and certain updates can require additional staff training to ensure teams are utilizing new functionality effectively. Overall, these are relatively minor concerns compared to the value the platform provides. Review collected by and hosted on G2.com.

AxisCare helps solve many of the operational challenges that home care agencies face, including caregiver scheduling, communication, EVV compliance, documentation management, billing, payroll, and reporting. By bringing these functions into a single platform, it reduces manual processes, minimizes errors, and improves efficiency across our organization.

For our agency, the biggest benefits have been improved visibility into daily operations, more accurate scheduling and timekeeping, streamlined billing and payroll processes, and enhanced compliance. The caregiver mobile app and real-time updates also improve communication between office staff and field caregivers, helping us respond quickly to client needs. Overall, AxisCare allows our team to spend less time on administrative tasks and more time focusing on delivering high-quality care and growing the business. Review collected by and hosted on G2.com.

They raise their subscription rates substantially year after year, which can put companies in a precarious position because we simply can’t increase our customer rates at the same pace as the subscription hikes (a 27% increase over the past two years). There have also been countless times when we hoped AlayaCare would solve operational inefficiencies. We then work with their development team, who do their best, but ultimately we find the “solution” is either short-term or not really a solution at all. On top of the subscription fees, any additional assistance you need comes at an extra cost. Although AI is often presented as the future, they seem to assume every company is moving toward mass scaling while minimizing HR costs. In reality, this is a human service and experience, and companies that value the human touch are still expected to absorb the rising costs of AI integrations as part of their subscriptions. They also appear to have a monopoly in the market and know they can increase rates to whatever extent they want, since transitioning software systems is a major operational and financial commitment for companies. Review collected by and hosted on G2.com.

Communicating schedules to employees is straightforward, clock-in and clock-out verifications are accurate, and batch invoicing is efficient. Client care planning is also streamlined and easy, and it can be accessed easily by all employees working in the field. We've made the forms work to streamline onboarding of new employees, reducing the amount of paper and scanning required. It's helped create a historical database for clients and employees. Review collected by and hosted on G2.com.

Thankfully this does not occur often, but it is disruptive to business when the EMR is temporarily not able to be accessed due to system issues. It seems Prompt has been improving communication with clients when this occurs. Another area for improvement is the lack of communication when feature requests are made - an initial response is given however not much communication after that. Review collected by and hosted on G2.com.

The AI sidekick feature has significantly improved documentation compliance across the company. It also reduces the time required for our therapists to spend typing vs treating. The waitlist automation and online scheduling is helpful with sending patients waitlist invites without our staff needing to pick up the phone. Review collected by and hosted on G2.com.

Occasional glitches on the PatientHub side Review collected by and hosted on G2.com.

It allows me to have a program that handles the EHR side with ease of tracking patient progress but also communicate with my patients efficiently Review collected by and hosted on G2.com.

Nothing in specific, whenever there is I create a feature request ticket and support is very fast at addressing and giving me that new feature or change. Review collected by and hosted on G2.com.

We had struggled with billing issues for years and could not ever get it to work on Sandata (now HHAX/HHAeXchange). Though worked from Day 1 on Verveware. Helps bill all IDOA, MCO (Insurance), DORS, Veterans and Private Client claims and also automatically tells when we get paid. Also shows rejections and allows us to reclaim from the platform.

It is fast, easy and simple to use. Review collected by and hosted on G2.com.

I honestly am so happy with the platform compared to the one I came from (Simple Practice) that I cannot say I dislike anything. I could not be more satisfied with my choice in SPRY. Review collected by and hosted on G2.com.

My clinic efficiency in scheduling, billing, and documenting is way better than any platform I've used in the past. The system is very organized and easy to navigate. I am seeing more patients in a day without the burden of hours of documentation to go along with it. Review collected by and hosted on G2.com.

When it comes to account resolution, I wish there were a way to display all outstanding claim balances in real time, instead of having to print a report. It would also be helpful if those balances appeared in a list that I could click, and it would open directly to the related claim or transaction screen. Review collected by and hosted on G2.com.

It solves any problems we might have when sending our data to the EVV system and to our clearinghouse. Review collected by and hosted on G2.com.

I think the credit card processing fee doesn't work well because it ends up charging everyone, even those paying with ACH. Also, I wish they would bring back the trainings that Smart Care used to do after the merger, as it seems like they are not doing those anymore. Review collected by and hosted on G2.com.

Aaniie Care simplifies scheduling by allowing us to match multiple clients with caregivers effortlessly. It integrates credit card processing and payroll, consolidating everything into one platform, which is convenient and cost-effective. Review collected by and hosted on G2.com.

One area that could be improved is the overall simplicity of certain workflows. With the number of features available, some processes can feel a little more complicated than necessary, particularly for new users. More streamlined navigation and fewer steps for frequently performed tasks would make the platform even easier to use.

I’d also like to see greater flexibility in reporting and customization, as different agencies often have different operational requirements. Continued improvements in automation and integrations would further enhance the experience. Overall, these are opportunities to make an already feature-rich platform more efficient and user-friendly.

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CareSmartz360 helps solve the challenge of managing multiple aspects of a home care business through different systems and manual processes. By bringing scheduling, caregiver and client management, billing, accounting, and other operational activities into one platform, it makes day-to-day management more organized and efficient.

The biggest benefit is having important information and workflows centralized in one place, which helps reduce administrative work and makes it easier to keep track of clients, caregivers, schedules, and billing activities. The platform also provides useful training and support resources, which makes it easier for teams to get up and running.

Some workflows could still be made more streamlined and customizable, particularly for agencies with more specific operational requirements.

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I think it would be really helpful if we could enter the client's name and amount due before they come in. That way, we could just click their name when it's time for them to pay, instead of having to enter everything manually while they're checking in, especially with a line of people. Maybe having a 'to collect today' tab where users can go in and choose the date of service and enter the client's name, date of birth, and amount due before the appointment could improve efficiency. Review collected by and hosted on G2.com.

I use Rectangle Health to collect payments and insurance EFTs, helping me track payments, secure card info, and send payment links. I like knowing when clients open my messages through its tracking feature. Review collected by and hosted on G2.com.

The only area I’d like to see improved is the reporting functionality. While it works, some of the reports feel a little outdated, and more advanced options would make it even better. Appointment filtering could also be enhanced to save time. Review collected by and hosted on G2.com.

What Problems Is This Solving and How Does It Benefit Me

MicroMD PM has helped streamline the day-to-day operations in my practice. Instead of juggling multiple systems for scheduling, billing, and claims, I can manage everything in one place, which saves a lot of time and reduces errors. It also makes onboarding new staff easier since the system is intuitive and doesn’t require weeks of training to get up to speed. The customization options let me adapt the software to match the way we work, so it feels like it fits our practice rather than the other way around. Overall, it’s helped me work more efficiently, improve accuracy, and focus more on patient care instead of admin headaches. Review collected by and hosted on G2.com.

Sometimes data suddenly goes missing, and there are times when the system won’t let me add information, which can be really frustrating when trying to complete tasks. Review collected by and hosted on G2.com.

INMYTEAM helps me organize patient information, coordination, and authorizations all in one place, which makes everything much easier to track. It benefits me by saving time, keeping my tasks organized, and helping me avoid missing important details along the way. Review collected by and hosted on G2.com.

The downside of ecaring is there are so many features and steps to follow, which can be very challenging to understand, especially if you're new to technology, like me, especially since this was my first time using the app Review collected by and hosted on G2.com.

ecaring is helpful in solving the problem of caregivers seeing their schedule and being able to clock in and out faithfully. Payroll is also helpful Review collected by and hosted on G2.com.

Even with Report Library Plus, some limited reporting capabilities for Oversight users. Review collected by and hosted on G2.com.

Custom report for Oversight. It allows capability to pull data from all linked provider accounts. Review collected by and hosted on G2.com.

Sometimes not having something at my fingertips or forgetting how to add the tasks or forms. However, the great thing about storiicare is they have a chat where the help can come pretty quickly. I do wish that we didn't have to submit a ticket to get a person to person help. I would also like to see some updated videos for tasks. Review collected by and hosted on G2.com.

They are making everything for adult day a one stop shop for all communication for the participants, staff and families. I no longer have a massive calendar at my desk with a list of participants, I can log in and go to the register to see who is attending on what day. When a family swaps a day it is easy to change in the schedule and in the billing. Just thought of another thing that may be helpful in billing is a way to edit it after a payment has come in. I have some families that pay weekly and I have to create several invoices. Long story but happy to share more later. Review collected by and hosted on G2.com.

Everything. Half the medical insurances are unable to pull because they aren't compatible with Phreesia. The other half are inaccurate example Ambetter and Alliant. This software is not designed to be efficient in vision offices and frankly you all should know that and shouldn't have even entertained signing us up. The vision insurance was a disaster when Phreesia pulls it, inaccuracies and "not compatible" This program should be strictly offered to medical ONLY practices and even then I'd warn those offices to be very wary and make sure you double check everything. I basically have to do double work since we have had Phreesia because I have to go behind and check everything for accuracy. Our billers are working double as well. This program is a headache and we don't even use half the features because they're not accurate. I wouldn't recommend this to any practice. Don't get me started on the "training" we went through before we went live. We could not understand a word our instructor was saying because English is not her first language. We had to ask her multiple times to repeat things and even then, we couldn't understand. We basically taught ourselves how to use this software due to this. If you're going to have training classes you should have instructors that the practice can understand. If this were my practice I'd pay the thousands and thousands of dollars to break the contract but it's not, so we have the endure this crap system until Feb 2027. I think you'll find my whole team is disappointed in Phreesia and does not recommend this to anyone. Review collected by and hosted on G2.com.

None. Again, this has made our jobs highly more complicated than before we had Phreesia. We ALL regret signing up for it. Review collected by and hosted on G2.com.

The occasional issues arise with Compulink Advantage. I have discovered that any issues our practice has had are quickly resolved by their support staff. Review collected by and hosted on G2.com.

Our practice uses Compulink Advantage to maintain our electronic medical records. This is a huge space saver for a small practice. We used to have gigantic filing cabinets all over the office. With Compulink Advantage we have been able to add decorative pieces to the office instead of more filing cabinets. Review collected by and hosted on G2.com.

They had a pattern of technological instability, no ownership of problem solving, and disruption that caused both staff and patient experience to suffer. There was lagging, broken workflows, improper patient visibility and privacy concerns that were reported and documented but never addressed, incorrect reporting. Tebra was given the correct timeframe and turned off clinical access to charts and billing for 8 days, charged us for an entire month, and caused a pileup of claims that we are still going through today, over 6 months later. After months of not using the platform, we have been receiving repeated and escalating emails and messages demanding payment for a system we have not used in months. There is no efficient way to reach anyone via email, and we can not lose more time than we already did communicating with the platform at this time. Technology, communication, accountability, and concern for patient privacy and provider experience. Review collected by and hosted on G2.com.

Tebra didn't solve more problems than it created. It had technological issues, poor communication, lack of ownership, and privacy concerns. The patient messaging blast technology was decent, but mostly we were left with unmet promises and frustrations. Review collected by and hosted on G2.com.

TherapyNotes needs to improve on their integrations with other software such as Google Workspace, Quickbooks etc. It would also be beneficial if more reporting was available. Review collected by and hosted on G2.com.

TherapyNotes makes onboarding a new client or therapist easy, as well as providing individual services. Review collected by and hosted on G2.com.