Hospital Management Software

One area where AxisCare could improve is the flexibility and customization of some reports and dashboards. While the system provides a significant amount of data, extracting specific information sometimes requires multiple steps or manual manipulation outside the platform. There can also be occasional limitations in workflow customization, particularly for organizations with unique operational processes. Additionally, some users may experience a learning curve when navigating advanced features, and certain updates can require additional staff training to ensure teams are utilizing new functionality effectively. Overall, these are relatively minor concerns compared to the value the platform provides. Review collected by and hosted on G2.com.

AxisCare helps solve many of the operational challenges that home care agencies face, including caregiver scheduling, communication, EVV compliance, documentation management, billing, payroll, and reporting. By bringing these functions into a single platform, it reduces manual processes, minimizes errors, and improves efficiency across our organization.

For our agency, the biggest benefits have been improved visibility into daily operations, more accurate scheduling and timekeeping, streamlined billing and payroll processes, and enhanced compliance. The caregiver mobile app and real-time updates also improve communication between office staff and field caregivers, helping us respond quickly to client needs. Overall, AxisCare allows our team to spend less time on administrative tasks and more time focusing on delivering high-quality care and growing the business. Review collected by and hosted on G2.com.

-No goal-tracking system -- need percentage average data and a graph to check progress; a button to master/discontinued goal to update.

-Goal creation and tracking require manual effort— it just looks like a fancy -Google Doc and still takes time away from my productivity.

-Text messages do not stage the type of appt

-No options to see pending notes (note that unsign)

-Hard to see a specific client's appt -- should have been an easy list

-No option to track the progress report/eval due date in a systematic way.

- Ability to merge columns together when creating a table for better table creation. Review collected by and hosted on G2.com.

HIPAA compliance helps me a lot, so I do not need to pay extra for storage.

The intake form can collect the client's signature

AI voice analysis can help save me time when writing notes.

A text reminder is the best and helps eliminate no-shows. Review collected by and hosted on G2.com.

Nothing in specific, whenever there is I create a feature request ticket and support is very fast at addressing and giving me that new feature or change. Review collected by and hosted on G2.com.

We had struggled with billing issues for years and could not ever get it to work on Sandata (now HHAX/HHAeXchange). Though worked from Day 1 on Verveware. Helps bill all IDOA, MCO (Insurance), DORS, Veterans and Private Client claims and also automatically tells when we get paid. Also shows rejections and allows us to reclaim from the platform.

It is fast, easy and simple to use. Review collected by and hosted on G2.com.

There have been a couple performance related issues recently but I feel like there overall reliability for their product is much better than our previous EMR. The cost of prompt is expensive but I feel like we are paying for a premium product and getting a premium experience. We have been able to offset the costs of some of the integrations like Prompt Plus by using the analytics to ensure we are maximizing billing and RTM codes which have offset the overall cost. Review collected by and hosted on G2.com.

I feel like we have been able to streamline our front office staff significantly. We were wasting so much time previously with scanning and faxing that we no longer have to spend man power on. Additionally our clinicians feel like their documentation time has decreased significantly with resources available to help them maximize their billing. Review collected by and hosted on G2.com.

The training meetings would have been better if they could've been done as longer, more intensive sessions. It would also have been really helpful if, after getting the overview and basics of how Aaniie works, we could've "driven" during the training sessions and explained how WE work so the training could've been more focused to our needs. As it is, we learned after implementation that parts of the system were actually set up incorrectly, which created payroll problems as it was not auto tracking time. Our trainer was a first-time trainer, so he obviously didn't realize this. Our success manager, Badriah, was amazing in identifying the gaps and re-training us as needed. She demonstrated real interest in understanding our particular needs and helping me to shape Aaniie to fit our needs. She has the patience of a saint. Review collected by and hosted on G2.com.

Before we had Aaniie, our aides were responsible for putting in their own mileage, which often was either forgotten or inaccurate. Auto tracking of travel time and mileage saves us time and ensures our aides are reimbursed correctly. Review collected by and hosted on G2.com.

Occasional glitches on the PatientHub side Review collected by and hosted on G2.com.

It allows me to have a program that handles the EHR side with ease of tracking patient progress but also communicate with my patients efficiently Review collected by and hosted on G2.com.

I honestly am so happy with the platform compared to the one I came from (Simple Practice) that I cannot say I dislike anything. I could not be more satisfied with my choice in SPRY. Review collected by and hosted on G2.com.

My clinic efficiency in scheduling, billing, and documenting is way better than any platform I've used in the past. The system is very organized and easy to navigate. I am seeing more patients in a day without the burden of hours of documentation to go along with it. Review collected by and hosted on G2.com.

Sometimes data suddenly goes missing, and there are times when the system won’t let me add information, which can be really frustrating when trying to complete tasks. Review collected by and hosted on G2.com.

INMYTEAM helps me organize patient information, coordination, and authorizations all in one place, which makes everything much easier to track. It benefits me by saving time, keeping my tasks organized, and helping me avoid missing important details along the way. Review collected by and hosted on G2.com.

There are a few areas where CareSmartz360 could be improved. Some workflows can require several steps to complete, and certain features could be more intuitive, especially for new users who are getting familiar with the system. I would also like to see more flexibility and customization in some reports and settings so agencies can better tailor the platform to their specific processes.

The platform has a broad range of functionality, so there can be a learning curve when first getting started. More streamlined navigation, clearer guidance within certain features, and additional automation would make the overall experience even better. These are mainly opportunities for improvement rather than major issues with the platform.

has context menu Review collected by and hosted on G2.com.

CareSmartz360 helps solve the challenge of managing multiple aspects of a home care agency through separate systems. Having scheduling, caregiver management, client information, billing, EVV, and reporting in one platform makes it easier to keep operations organized and reduces the need to maintain information across multiple tools.

It also helps improve visibility into day-to-day operations and makes it easier for staff to coordinate schedules, monitor services, and manage administrative tasks. The centralized approach saves time and helps reduce manual work, particularly as the agency grows and the number of clients and caregivers increases.

has context menu. Review collected by and hosted on G2.com.

This is not directly an alora issue, but the only thing I dislike is it being reliant on the internet connection/cell phone service. Other than that, no complaints. Review collected by and hosted on G2.com.

Technical issues with EVV do occur from time to time but alora always takes actions to help and its making the payroll/billing process so much smoother. Review collected by and hosted on G2.com.

I think it would be really helpful if we could enter the client's name and amount due before they come in. That way, we could just click their name when it's time for them to pay, instead of having to enter everything manually while they're checking in, especially with a line of people. Maybe having a 'to collect today' tab where users can go in and choose the date of service and enter the client's name, date of birth, and amount due before the appointment could improve efficiency. Review collected by and hosted on G2.com.

I use Rectangle Health to collect payments and insurance EFTs, helping me track payments, secure card info, and send payment links. I like knowing when clients open my messages through its tracking feature. Review collected by and hosted on G2.com.

The only area I’d like to see improved is the reporting functionality. While it works, some of the reports feel a little outdated, and more advanced options would make it even better. Appointment filtering could also be enhanced to save time. Review collected by and hosted on G2.com.

What Problems Is This Solving and How Does It Benefit Me

MicroMD PM has helped streamline the day-to-day operations in my practice. Instead of juggling multiple systems for scheduling, billing, and claims, I can manage everything in one place, which saves a lot of time and reduces errors. It also makes onboarding new staff easier since the system is intuitive and doesn’t require weeks of training to get up to speed. The customization options let me adapt the software to match the way we work, so it feels like it fits our practice rather than the other way around. Overall, it’s helped me work more efficiently, improve accuracy, and focus more on patient care instead of admin headaches. Review collected by and hosted on G2.com.

Even with Report Library Plus, some limited reporting capabilities for Oversight users. Review collected by and hosted on G2.com.

Custom report for Oversight. It allows capability to pull data from all linked provider accounts. Review collected by and hosted on G2.com.

Everything. Half the medical insurances are unable to pull because they aren't compatible with Phreesia. The other half are inaccurate example Ambetter and Alliant. This software is not designed to be efficient in vision offices and frankly you all should know that and shouldn't have even entertained signing us up. The vision insurance was a disaster when Phreesia pulls it, inaccuracies and "not compatible" This program should be strictly offered to medical ONLY practices and even then I'd warn those offices to be very wary and make sure you double check everything. I basically have to do double work since we have had Phreesia because I have to go behind and check everything for accuracy. Our billers are working double as well. This program is a headache and we don't even use half the features because they're not accurate. I wouldn't recommend this to any practice. Don't get me started on the "training" we went through before we went live. We could not understand a word our instructor was saying because English is not her first language. We had to ask her multiple times to repeat things and even then, we couldn't understand. We basically taught ourselves how to use this software due to this. If you're going to have training classes you should have instructors that the practice can understand. If this were my practice I'd pay the thousands and thousands of dollars to break the contract but it's not, so we have the endure this crap system until Feb 2027. I think you'll find my whole team is disappointed in Phreesia and does not recommend this to anyone. Review collected by and hosted on G2.com.

None. Again, this has made our jobs highly more complicated than before we had Phreesia. We ALL regret signing up for it. Review collected by and hosted on G2.com.

Sometimes not having something at my fingertips or forgetting how to add the tasks or forms. However, the great thing about storiicare is they have a chat where the help can come pretty quickly. I do wish that we didn't have to submit a ticket to get a person to person help. I would also like to see some updated videos for tasks. Review collected by and hosted on G2.com.

They are making everything for adult day a one stop shop for all communication for the participants, staff and families. I no longer have a massive calendar at my desk with a list of participants, I can log in and go to the register to see who is attending on what day. When a family swaps a day it is easy to change in the schedule and in the billing. Just thought of another thing that may be helpful in billing is a way to edit it after a payment has come in. I have some families that pay weekly and I have to create several invoices. Long story but happy to share more later. Review collected by and hosted on G2.com.

The really only dislike i have is what most aides are considered about is its not always easy for them to clock in sometimes its a location issue when they are in the house. or when they show up to a consumers house and they are not home and they call the office and ask us to call and the client forgot to notify us they had an appt to go to the old system use to let them press miss visit or refuse visit they would like to know if there is a way of adding that because it happens to aides more often then you think. Review collected by and hosted on G2.com.

They have been very helpful solving different issues the aides and the administrative staff have had. We are still working on some kinks in the system but customer support is very helpful Review collected by and hosted on G2.com.

The occasional issues arise with Compulink Advantage. I have discovered that any issues our practice has had are quickly resolved by their support staff. Review collected by and hosted on G2.com.

Our practice uses Compulink Advantage to maintain our electronic medical records. This is a huge space saver for a small practice. We used to have gigantic filing cabinets all over the office. With Compulink Advantage we have been able to add decorative pieces to the office instead of more filing cabinets. Review collected by and hosted on G2.com.

They had a pattern of technological instability, no ownership of problem solving, and disruption that caused both staff and patient experience to suffer. There was lagging, broken workflows, improper patient visibility and privacy concerns that were reported and documented but never addressed, incorrect reporting. Tebra was given the correct timeframe and turned off clinical access to charts and billing for 8 days, charged us for an entire month, and caused a pileup of claims that we are still going through today, over 6 months later. After months of not using the platform, we have been receiving repeated and escalating emails and messages demanding payment for a system we have not used in months. There is no efficient way to reach anyone via email, and we can not lose more time than we already did communicating with the platform at this time. Technology, communication, accountability, and concern for patient privacy and provider experience. Review collected by and hosted on G2.com.

Tebra didn't solve more problems than it created. It had technological issues, poor communication, lack of ownership, and privacy concerns. The patient messaging blast technology was decent, but mostly we were left with unmet promises and frustrations. Review collected by and hosted on G2.com.

I find it challenging to connect with a manager or someone for help when I need clarification or during a learning session with AlayaCare. There's a lot in the back end that we don't see, making it difficult. Sometimes implementation takes a long time, or there are changes within the AlayaCare team, like a person I'm working with changing positions or leaving. The initial setup was complicated due to the need for back end structure, requiring a lot of data input, and things sometimes not triggering right away because of issues with the system settings. Review collected by and hosted on G2.com.

Easy to use platform, great support Review collected by and hosted on G2.com.

I use AlayaCare to streamline scheduling and care plan management, centralizing documentation and reducing paper use. It provides support at my fingertips and simplifies billing, reporting, and client monitoring. Review collected by and hosted on G2.com.

The only issue I have sometimes is when I have a double email. Maybe a client that has seen me, and now another part of their family is seeing me, and I can't use the same email. So that gets frustrating sometimes. Review collected by and hosted on G2.com.

TheraNest by Ensora Health helps me organize clients, manage billing safely, and ensures confidentiality. It keeps everything like notes and treatment planning in one place, making it easy for my private practice. Review collected by and hosted on G2.com.