Alora Home Health Reviews & Product Details

What I like most about Alora is how easy it is to use and navigate, so I can quickly get to what I need. I also appreciate how well it integrates with our clearinghouse software. I’ve never run into any performance issues, and the pricing feels fair. Whenever I call Alora with a question, I get an answer quickly, and the team is knowledgeable. Overall, Alora streamlines my billing and visit tracking and keeps the whole process simple. Review collected by and hosted on G2.com.

When it comes to account resolution, I wish there were a way to display all outstanding claim balances in real time, instead of having to print a report. It would also be helpful if those balances appeared in a list that I could click, and it would open directly to the related claim or transaction screen. Review collected by and hosted on G2.com.

I find Alora Home Health easy to navigate and understand, which helps a lot in managing a home health care agency. The initial setup was very easy, making the transition smooth. I switched from Rosemark because it only allowed us to monitor clock in and clock out times, whereas Alora Home Health allows for more comprehensive data storage, including EHR. These features make Alora Home Health an effective tool for monitoring employee payroll and timecards, as well as acquiring and storing vital client information. Review collected by and hosted on G2.com.

I encounter geofencing errors and random glitches with the network, which can be frustrating. The geofencing feature particularly needs to be more accurate. Review collected by and hosted on G2.com.

The most helpful using Alora is how easy it is Review collected by and hosted on G2.com.

That I still need training to know all of the system Review collected by and hosted on G2.com.

Its a very user friendly system. Anytime there are issues, someone is always willing to help out and even if they don't have immediate answers, they do everything they can to resolve the issue in a timely manner. Always very professional as well. Review collected by and hosted on G2.com.

This is not directly an alora issue, but the only thing I dislike is it being reliant on the internet connection/cell phone service. Other than that, no complaints. Review collected by and hosted on G2.com.

They provide weekly live training for refreshers Review collected by and hosted on G2.com.

It’s hard to delete administrators for access once assigned Review collected by and hosted on G2.com.

Customer service is excellent - deserve an award Review collected by and hosted on G2.com.

Nothing. Sometimes it get really busy but they will still reacg out whenthey have the opportunity Review collected by and hosted on G2.com.

Alora has been an ideal software, meeting all the needs of our home health care agency. We have relied on them since our company was founded. I want to emphasize how user-friendly the software is for both clinicians and administrators. It offers a wide range of features that are straightforward to use, without requiring you to adopt unnecessary measures or tracking options you don't need. Many tracking options and features can be enabled or disabled, allowing you to customize the system to fit your agency's and individual clinicians' requirements. The help desk and support team stand out for their exceptional friendliness and expertise. They have training videos which I use to orient staff initially to the software. The on boarding for each new feature is extremely thorough and not rushed. I cannot say enough about my satisfaction. Review collected by and hosted on G2.com.

I do not dislike anything, but Alora is not a flashy software, it's practical, so if you want flashy, this will not meet your need. Review collected by and hosted on G2.com.

I love the customer support services. I never hesitate to call support, and I ALWAYS get a person to talk to that can walk me through the process. It's fast, and the person is always friendly and helpful. Review collected by and hosted on G2.com.

It took some adjusting after using a larger EMR system such as Epic. But once you get the hang of it, I have zero complaints! Review collected by and hosted on G2.com.

From an administrative perspective, what I like best about Alora is how it streamlines operations. The system supports scheduling, clinical documentation, and reporting in a way that keeps our agency organized and compliant while improving overall efficiency. Review collected by and hosted on G2.com.

There is nothing at the moment that I dislike about Alora. Much better than other platforms I have used Review collected by and hosted on G2.com.

The program is fairly user friendly, if you don't overthink any steps. Information is copy and pasted into subsequent documents, which is helpful. After the initial implementation, customer service has been easier to access. Problems that can be resolved, have been or are being resolved. Review collected by and hosted on G2.com.

There are several areas in which the software doesn't talk to itself. For this reason, multiple steps are required to input the same information. It also necessary to search a patient in every single tab, instead of searching a patient and being able to do multiple things in that's patient's chart. In regard to scheduling, there is no way to track a points per visit system, which is crucial for monitoring productivity. All of these points are just a few reasons that a company may and will need multiple staff members to do the work of one person, if the system was more efficient in time and function. That said, multiple work-around processes have been required to be functional on a daily basis. There has been no training provided, from Alora, on this software, which was stressful for our staff. Review collected by and hosted on G2.com.