Alora Home Health Reviews & Product Details

Alora is easy to use and it holds a ton of information in one place. We do all of the computer charting for our patients and all of the scheduling. We also keep all of the employee records in Alora. AloraMail is great because it's HIPPA compliant and we can attached nurses notes for corrections. I love that Alora sends a text to the nurses when they have an AloraMail message to view. Another thing that I like is that Alora is highly customizable. The very best part of Alora is the customer service. They are all outstanding and I almost never have to wait. Review collected by and hosted on G2.com.

When you want to look at a long list of things like patients or medications you have to select the option to view more than 10 items per page every time you go to that list. So when I'm updating a med list I open one to fix it then go back to the list and either select to see more or remember what page that med was on.

I use the pediatric assessment a lot and it's long. It has a lot of pages that I don't use because all of my interventions and goals are in the Plan of Care. It seems like the assessment is modeled after OASIS even the "non-oasis" adult assessment. Review collected by and hosted on G2.com.

Alora has great scheduling and charting systems as well as reports for billing and payroll. Overall very easy to use and any time I have an issue support is always a huge help. Review collected by and hosted on G2.com.

Some of the setting can be complicated but once you figure them out its a breeze. Review collected by and hosted on G2.com.

Being able to keep so many different files and things in one place. Instead of having to dig through physical files to find something. I can easily pull it up in Alora instead of going through lots of paper in drawers. Review collected by and hosted on G2.com.

Being there is so much in Alora. Sometimes it can get confusing while you are trying to figure things out. Once you learn it, retaining it is not to hard being that it all makes sense in the end. Review collected by and hosted on G2.com.

User-friendly software. Customer support staff knowledgeable and answers the questions to our satisfaction. Even if there is an unresolved issue, the turnaround time with the solution is short. , Whenever new modules have been added or launched, there is a detailed explanation provided along with it Emails are promptly responded to. Highly customizable software. Review collected by and hosted on G2.com.

Because the software is highly customizable, it is not easy for nursing staff to grasp the flow. Also, the staff finds it difficult to comprehend to add phrases and parameterize them. Incident Report template is missing. Nurses use communication log to report incidents and they tend to miss important details. Review collected by and hosted on G2.com.

I have been in home care for over 25 years and have never seen such comprehensive and supportive customer service. We work with many customer service staff but Terence is by far the most amazing. Alora as an EMR is very thorough and works very well for our field clinicians and our office and support staff. Great product and amazing customer service. They truly listen and make adjustments and enhancements to the system to better the system. Review collected by and hosted on G2.com.

I do not see a downside to this product. Review collected by and hosted on G2.com.

The system is intuitive and easy to use. It is easy to navigate and to add and edit documents for each patient. Review collected by and hosted on G2.com.

It can be frustrating that some fields do not carry over from prior reports as this takes additional time to replicate information when updating files. Review collected by and hosted on G2.com.

The system offers a powerful suite of tools that every home health care agency must have Review collected by and hosted on G2.com.

I can't imagine us ever using anything else! Review collected by and hosted on G2.com.

I'm able to use Alora for everything I need, it is simple to use and filled with extras. Our field staff love the ease of charting, truly a quick and easy way to get everything you need and be compliant. Not the type of system where you need to go from screen into screen into screen and waste valuable time. I love the customer service and attention I get when I need it, they do not waste my time and make sure my questions are answered. Review collected by and hosted on G2.com.

I was not a fan of changing from classic to plus, but slowly getting used to it. Had we started in Plus it would've been an easy start though. Habits are hard to break so we were not happy with that requirement to change. All in all we do not have many dislikes. Review collected by and hosted on G2.com.

When I have issues and/or concerns, Alora customer support always strives hard to help me to the best of their abilities. Their concern towards their clients is genuine and I'm really thankful that our company chose Alora as our EMR system. I also appreciate that Alora is open to suggestions and criticisms. Review collected by and hosted on G2.com.

2020 was a rocky start mainly because of the recent shift to PDGM, affecting some of the clinicians' documentation. Also, every day we experience bugs "Something Went Wrong" pops up, negatively impacting our clinicians' charting when seeing patients. There are also some random bugs and glitches that we have to deal with every now and then. Thankfully, Alora's customer support team is quick to address these concerns. They work hand-in-hand with their IT department and I really appreciate that. Finally, there is this one instance where our therapist had to delete one of her notes and recover the other. The task had been made daunting and I feel like it could've been made easier. Also the fax confirmation tracker is sometimes not accurate. Review collected by and hosted on G2.com.

Supports both non medical and medical agencies Review collected by and hosted on G2.com.

The software does not have a way to instantly alert administration if caregivers clock in to their scheduled shift late or not show up at all. You have to look up individual schedules manually Review collected by and hosted on G2.com.

Information pulls from one form to another. Review collected by and hosted on G2.com.

Cannot pull a report to show all Non-skilled assessments Review collected by and hosted on G2.com.

The go to meetings and the friendly staff Review collected by and hosted on G2.com.

When the app acts up. Sometimes it doesn’t send a temporary password in the initial email to employees. Review collected by and hosted on G2.com.

Alora Home Health's customer service and Help Desk continues to impress our company with their professionalism, courtesy, timely assistance, and thorough knowledge of the software. Review collected by and hosted on G2.com.

To be honest I do not have any specific dislikes about Alora Home Health software. At times I wish I could click on a specific patient and see everything (all documentation, files, etc.) for this patient at one glance rather than searching in each topic individually. Please know that I am still fairly new to Alora and thus I'm still learning all the ins and outs. Review collected by and hosted on G2.com.

This system is very user friendly and easy to navigate. Customer Service is always very friendly and willing to help. Review collected by and hosted on G2.com.

System CONSTANTLY is loading. Operates very slow - especially at peak times. The scheduling screen ALWAYS takes forever to load when building recurrences, cutting back on valuable productivity time.

Also, we receive multiple Time Out errors due to having a large amount of information within long term patients that we then have to call about repeatedly to have IT resolve before we can access important information - which takes a significant amount of precious time every call.

Also, we have requested MANY times that when there are updates to the system, including new features, buttons, layouts, or anything else, we are notified PRIOR to launch so we are prepared to answer any questions that our field staff has when they see it. This NEVER happens. We will get a call about something and then will have to call in and get answers, to then again return the original call to answer the question. This is not only a productivity issue, but also makes us appear unknowledgeable about a system we are requiring our own staff to use. Our emails are on file and used for surveys. This could EASILY be resolved by sending a mass message with daily/weekly updates. Review collected by and hosted on G2.com.

The support team at Alora is always available for questions and help our staff problem solve any issues that arise.

The owner and management staff are open to participate in collaborative solutions for our Agency.

The interface is easy to navigate and patient files are organized. Review collected by and hosted on G2.com.

IT issues sometimes have a slow turnover time before solutions are found.

Not enough automatic checks to ensure compliance and reduce errors. Review collected by and hosted on G2.com.

Ease of use and quick navigation. It is not necessary to have technical know-hows using Alora. I just started using it a few weeks ago and it is wonderful, i've tried other softwares before and Alora stand out in terms of interface. Review collected by and hosted on G2.com.

cant seem to open multiple tabs without Alora being slow, sometimes it is down few minutes a day Review collected by and hosted on G2.com.

The service, the customer service reps are extremely kind and helpful. Review collected by and hosted on G2.com.

Sometimes I don't receive "call backs" as promised. Review collected by and hosted on G2.com.

I really appreciate the customer service that Alora provides. When I call, I have always received a super fast response from a friendly representative. Review collected by and hosted on G2.com.

when using alora, sometimes it stalls. Overall the speed is good, but there are definitely days when I wished it moved faster. Review collected by and hosted on G2.com.

excellent customer service and readiness to answer questions as they arrive. Review collected by and hosted on G2.com.

When the system is slow, causing a delay in my work. Review collected by and hosted on G2.com.

Alora is really user friendly- once you get used to using it. We experienced a lot of growing pains, but are overall pleased with the system. Review collected by and hosted on G2.com.

Some features that would be helpful (example: seeing the total number of hours scheduled for a certain time period) and haven't been added, despite multiple requests. Review collected by and hosted on G2.com.

Easy for clinicians.

On line documentation is simple Review collected by and hosted on G2.com.

Poor reports.

No hard close.

Cannot quantify revenue.

Billing module has no check and balances.

QI/QA is poor Review collected by and hosted on G2.com.

I like Alora in light of the fact that it tends to be get to fundamentally from any gadget that has web get to. You can get the downloaded variant, or you can utilize the online internet browser form that is additionally cell phone good which is immaculate in times when you have to get to tolerant records yet don't have a PC close-by. Review collected by and hosted on G2.com.

it's a great program, Honestly, I can't think of much I don't like about Alora Home Health. Review collected by and hosted on G2.com.

I like Alora because it can be access basically from any device that has internet access. You can get the downloaded version, or you can use the online web-browser version that is also mobile device compatible which is perfect in times when you need to access patient files but do not have a computer nearby. Review collected by and hosted on G2.com.

The server tends to go offline a lot and sometimes it is frustrating to not be able to access important patient documents and files Review collected by and hosted on G2.com.

The month view on the scheduler functoin is extremely efficient for creating and maintaining schedules. It has the ability to send electronic faxes as well, which saves a lot of time Review collected by and hosted on G2.com.

The program is slow. The faxes cannot be traced accurately. Documents sent electronically have to be uploaded and manually updated in terms of sent received tracking. The software slows down and often shuts down. There are outages at times. Moving appointment times in the scheduler can become extremely finicky. Review collected by and hosted on G2.com.