Search results for Zendy

Strac is a 1-stop shop for all things PII (Personally Identifiable Information). Strac is a Data Loss Prevention software that protects businesses from security and compliance risks by a) automatically detecting and redacting sensitive data across all communication channels like email, slack, zendesk, google drive, one drive, intercom, etc. and b) protecting sensitive data on front end apps and backend servers such that sensitive data never touches servers. Integrate with your SaaS apps in minutes, eliminate data leaks and be compliant with PCI, SOC 2, HIPAA, GDPR, CCPA. Strac's accurate machine learning models, real time notifications, unique redaction experience saves employees time and very productive.

Darwin Attack® is a real-time penetration testing platform developed by Evolve Security, designed to enhance the efficiency and collaboration of security information within organizations. By integrating data management, communication, and reporting functionalities, Darwin Attack® enables proactive security measures, thereby improving compliance and reducing risk. The platform allows for continuous monitoring and immediate identification of vulnerabilities, facilitating prompt remediation actions to safeguard the organization's digital assets. Key Features and Functionality: - Real-Time Security Feed: Provides live updates on vulnerabilities and testing progress, allowing organizations to initiate remediation without waiting for final reports. - Comprehensive Repository: Serves as a centralized database for research, vulnerability details, compliance requirements, and remediation recommendations. - Collaborative Platform: Enables direct communication between clients and Evolve Security's team, fostering efficient discussions on findings and guidance. - Management and Tracking Tools: Offers functionalities to monitor testing results, track vulnerabilities, and manage remediation efforts effectively. - Integration Capabilities: Seamlessly integrates with tools like ServiceNow®, JIRA, Zendesk, Tenable, Slack, and Teams to streamline coordination and resolution processes. Primary Value and Problem Solved: Darwin Attack® addresses the challenge of managing and mitigating cybersecurity threats by providing a unified platform that combines real-time penetration testing with collaborative tools. This integration empowers organizations to proactively identify, prioritize, and remediate vulnerabilities, thereby enhancing their security posture and compliance. By offering immediate insights and facilitating efficient communication, Darwin Attack® reduces the time and resources required to address security risks, ultimately minimizing the likelihood of successful cyberattacks.

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Securden Password Vault for enterprises is a simple, scalable, and enterprise-grade credential management solution available in both cloud (SaaS) and on-premise (self-hosted) editions. It centralizes credential storage, enforces strong access controls, and simplifies governance for IT teams of all sizes. The software supports secure storage, management, and automated rotation of credentials, along with reports and insights that help administrators maintain oversight. Mobile applications for iOS and Android allow secure access to accounts and secrets when needed. Key Features: - Password Management: Securely store and organize passwords, keys, documents, devops secrets, and identities in a centralized vault with easy sharing and controlled access. - Authentication & MFA: Integrates with AD, Azure AD, LDAP, SAML/SSO, smart cards; supports TOTP, Duo, RADIUS, YubiKey, and certificate-based authentication. - Access Controls & Governance: Role-based permissions, shared folders (“micro-vaults”), and just-in-time access with auto-rotation. - Secure Remote Connections: Launch RDP, SSH, and SQL sessions directly from the vault without exposing credentials. - Strong Encryption & Key Management: AES-256 encryption, isolated keys for on-prem, AWS KMS + CloudHSM with FIPS compliance for cloud. - High Availability: Primary–secondary failover, load balancing, and resilient cloud architecture. - Flexible Deployment: On-premise/self-hosted with complete Windows package (web server + PostgreSQL/MS SQL). Cloud-based SaaS on AWS with full tenant segregation and AES-256 encryption. - Audit & Compliance: Tamper-proof logs, session recordings, real-time alerts, and SIEM integration. - Canned Reporting: Pre-built, audit-ready reports for compliance checks, usage tracking, and security reviews. Integrations: Active Directory, Entra ID (Azure AD), Okta, OneLogin, G Suite, ServiceNow, Zendesk, Freshservice, AWS, Azure, Google Cloud, Jenkins, GitLab, Chef, Ansible, Duo, RSA SecurID, YubiKey, FIDO2/Passkeys, Chrome, Edge, Firefox, Safari, iOS, Android. Securden was included in the GigaOm Radar for Enterprise Password Management 2025 and is used by organizations in different industries to improve credential management and security.

Workent turns your Slack connections with customers into a revenue machine Using Slack with customers has major upsides including: - Brings customers and internal teams together - Informal, friendly and instant responses - All Information in one place supporting seamless hand off Worknet helps Account Executives and Customer Success Managers take it to the next level - Execute what's important effectively - smart unified inbox and prescribed guidance for AEs and CSMs - Engage proactively - bulk messaging to channels and individuals (DM) - Measure success - analytics dashboard - prospect and account health - Seamless integration to Salesforce and Zendesk

Zenya DOC – Intelligent document management for healthcare excellence. Zenya DOC helps healthcare organizations manage policies, procedures, and critical documentation with structure, clarity, and precision. Designed to support compliance, collaboration, and multilingual accessibility, Zenya DOC makes document governance seamless—so your teams can focus on delivering high-quality care. With built-in AI translation for interactive documents, automated workflows, and intuitive access control, Zenya DOC empowers organizations to bring order and transparency to their information landscape. Because clarity is the foundation of safe and effective care.

One app to boos them all. Integrate, sync or migrate Jira, AzureDevOps, Asana, Wrike, ServiceNow, Zendesk, Trello, GitHub, and GitLab.

ZenDynamix delivers innovative business technology solutions globally. Specializing in supply chain management solutions with products like ZenDMS for delivery management, ZenFleet for fleet management, and ZenCore for omni-channel order management. We offer secure, high-quality solutions as a service (XaaS) via private, public, or hybrid cloud networks.

Instant answers for any question. Create an AI that knows about your company knowledge and can instantly answer any question. Add it to your Slack or Teams, help desk, or website. Train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. It takes 1 click to set up, and is fully private. Team chat: eesel can automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Helpdesk: eesel can automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk.

DM Champ is a white-label AI sales agent platform for agencies to resell under their branding. It automates sales conversations across channels like WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, email, SMS, and web chat. The AI qualifies leads, handles objections, and closes deals, managing transactions over $50,000. Agencies can customize the dashboard with their logo, domain, and brand colors, controlling client pricing via Stripe to retain all revenue. Setup involves providing a website link and selecting communication channels, with the AI extracting product info to create tailored sales agents. The platform supports voice notes, images, videos, and PDFs, maintaining conversation memory for personalized follow-ups. Features include one-click optimization, outbound campaigns, workflows, and comment-to-DM automation. Integrations include GoHighLevel, ManyChat, Zapier, Intercom, Tidio, Zendesk, Slack, and HubSpot, with webhook and API access for custom setups.

Zenya is a two-way personal automated communication platform that enhances guest experiences from start to finish.

The EdgeTier platform is a complete customer conversation analytics platform that helps brands dramatically improve their customer experience through the insights hidden within their support and survey messages. It's hard to manage high-volume, fast-paced, multi-lingual customer conversations in B2C environments. There is relentless pressure to meet service level agreements, continually improve customer satisfaction, and report insights back to the business. Operations managers and customer experience professionals are drowning in excel pivot tables, manually labelled conversations, and flakey reports of issues from overworked customer service agents. EdgeTier is an AI-driven platform that automatically spots emerging conversational trends, intelligently identifies risky communications, evaluates customer service agents, and diagnoses the root causes of customer frustrations. EdgeTier seamlessly integrates with almost every customer service platform (including Salesforce, Zendesk, Freshdesk, Intercom, LivePerson, LiveAgent etc) and uses proprietary real-time analytics technology to reveal the insights teams need to reduce churn, improve customer satisfaction scores, and improve efficiency. The EdgeTier product helps to: - React faster to emerging customer issues through completely automatic alerts on customer conversation trends - Improve customer service agent performance through efficient and/or automatic QA processes - Work out what processes are causing problems through automatic and accurate labelling of customer interactions.

Zendrives solutions grow profits, boost retention, and save lives.

Zendbox has built an unrivalled reputation as one of the world’s most trusted 3PL eCommerce fulfilment specialists. We understand the rewards and challenges of running an online business, which is why we believe every eCommerce brand has the potential to excel and stand out amongst the competition. ‍ Our mission is to bring the best user experience to our customers through innovative hardware, software, and services. As a result, eCommerce brands can free up time to focus on what matters most: growing their business and delivering the ultimate customer experience. ‍ We achieve this by leveraging automated technology with Zendportal, the expertise of our diverse team, continued collaboration with world-class couriers, and integration with multiple web platforms, ensuring our fulfilment service is best-in-class. With our premium 3PL solution, we take care of the whole fulfilment process for your eCommerce business – from the pick, pack, and dispatch of orders, to inventory management, customer returns, and everything in between. We tailor our service according to the unique needs of your business, so you can scale up with complete peace of mind that your order fulfilment is in safe hands. ‍ Our commitment to excellence means that we go above and beyond, providing evidence-based insights and useful guidance to help our partners grow. Hundreds of eCommerce brands are already reaping the rewards of the comprehensive support we offer to their business beyond fulfilment.

SweetHawk offers apps for Zendesk to boost productivity.

Fini is an AI-first customer support platform helping companies deliver 5 star customer support experiences with zero code. Fini integrates with your internal company data and helps solve ~70% of customer support issues across platforms (Email, Chat, Slack, Intercom, Discord, Zendesk, Front, etc.) using Generative AI. Fini can be deployed in 100+ languages. Fini is backed by YC and Matrix, and is helping 100+ companies globally including Duolingo, Distrokid, Meesho.

Hyro Adaptive Communications platform automatically scrapes a variety of data sources such as website, databases, APIs and beyond. With its Adaptive text, voice, and touch capabilities that adjust to changes in context Hyro empowers some of the world's leading brands that are leveraging its innovative machine learning and Natural Language Understanding engine — that allow them to deliver next-gen conversational experiences that keeps their customers engaged, and increase conversions. What's more? - No-code, effortless deployment, and maintenance that doesn’t require any playbooks or training data. - Adaptive text, voice, and touch capabilities that adjust to changes in context. - Fast automation of thousands of customized use cases and skills simultaneously. - Industry-leading understanding rate at an average of 85-90%. - Seamless live handoff between AI and live agents on Slack, Teams, Zendesk, and more. - Automatic 24/7 scraping of data sources including websites, CRMs, APIs, and client databases. - Real-time dashboard with trends, keywords, and metrics that helps to optimize digital services.

CRM and Deals is a Zendesk Support add-on that helps fetch sales right from your tickets. More about its features: - Create custom sales pipelines with multiple stages - Create custom deal forms to collect all the sales necessary details - Create products and link them to specific deals - Assign different statuses to CRM users - Forecast sales over specific time periods - Measure sales team performance - Keep track of all events (actions) With CRM and Deals, it's easy to unify support and sales processes as well as satisfy your customers' needs to the max.

When companies rely on manual actions, valuable time is often wasted updating systems instead of focusing on work that drives the business forward. Zenphi is a powerful No-Code process automation solution, designed for Google. With Zenphi you can automate simple to complex business processes (i.e. HR Onboarding, CRM workflows, Invoice Management, Inventory Management, Service request, multi-step approvals) without the need to write code. You drag, drop, and automate. Zenphi runs on GCP and operates in real-time, with native support for Google AI, Drive, Docs, Sheets, Calendar, Directory, Tasks, and Gmail and a growing number of extensible 3rd party systems (Salesforce, Smartsheet, Zendesk, Cloud SQL, Slack, DocuSign). By using Zenphi you can accelerate line of business automation projects, saving time, money, and lowering risks

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.