Products

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.

A quality call monitoring solution to help you understand trends and data and improve your customer service!

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

Build a business that keeps you in the loop with customers and colleagues.

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

Apica provides agentic-ready infrastructure purpose-built for the AI era. Apica helps enterprises take control of exploding telemetry volumes by providing the pipeline control, metrics foundation, and data readiness that AI agents demand, at up to 40% lower total cost of ownership than legacy observability platforms. Unlike platform-centric solutions that ingest everything indiscriminately and charge at every step, Apica's pipeline-first architecture processes, enriches, and governs telemetry be

Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feedback collection, product roadmaps, changelogs, guided tours, and checklists. With Userorbit, teams can streamline user onboarding, gather insights, and enhance the overall customer experience.

Yippy's Enterprise Search Technology Deliver Business Critical Information Knowing what data exists and where is the first step to a secure enterprise.

Manage your company's complete electronic communications history. This includes emails, attachments, files, calendar entries, faxes, and SMS (text) and voice messages sent via email.

Provision offers an enterprise information archiving solution designed for businesses, government agencies and other organizations.

TAS Enterprise Search engine is a domain/subject independent intelligent indexing and search solution tool based on an open source Solr/Elastic/Lucene search platform as well as on a wide variety of linguistic tools. We believe complex queries should be run on a clear-cut interface. It's not necessary to get familiarized with a complicated interface beforehand in order to decide which tool to use to find the most relevant information.

Private search engine that helps businesses using multiple applications to connect and manage business data via a single platform.