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Support could be a little better - it's hard to get a real person to talk to. That being said, we rarely require support for anything within Google Workspace. Análise coletada por e hospedada no G2.com.

Before using Google Workspace, we had solutions for various things like calendar entries, documents, and email all over the place. Google Workspace allows these things to exist within the same sphere, helping us find things in one place, and allowing those tools to talk to each other when needed (ex: we can easily reference a Sheet in Gmail/Chat, we can create Google Meeting invites to our Gmail accounts). Análise coletada por e hospedada no G2.com.

While Microsoft Teams is a powerful tool, there are a few downsides that could be addressed to improve the user experience:

Resource Intensity: The application can be quite heavy on system resources. At times, this affects the overall Performance of my computer, especially when running multiple customer service tools simultaneously.

Notification Overload: Managing notifications across various channels can be overwhelming. It requires a bit of manual tuning to ensure that important alerts don't get lost in the noise.

Cost vs. Value: While I don't handle the direct Pricing, I believe the ROI could be even higher if the platform simplified its search function. Sometimes finding a specific file shared weeks ago in a chat takes longer than it should, which impacts our daily efficiency.

Support Documentation: Although the Onboarding is generally good, the Support guides for advanced troubleshooting could be more user-friendly for non-technical staff. Análise coletada por e hospedada no G2.com.

Working in a high-volume customer service hub like H&M in Barcelona, communication speed is critical. Before Teams, our information was scattered across emails and different platforms, making it hard to get real-time updates on store policies or stock issues.

Teams has solved this by centralizing our communication. We use dedicated channels for different support tiers, allowing us to resolve complex customer queries much faster by tagging the right specialist instantly. The integration with SharePoint also means I can access the latest internal procedures without leaving the chat. This has significantly reduced our 'Average Handling Time' (AHT) and improved our internal coordination during peak sales seasons. Análise coletada por e hospedada no G2.com.

At times we have experienced higher prices for a meeting that is too large or larger than our usual meetings. And the ability for attendees to share the link and let people into a meeting that they may not have been invited to for a reason. I know we have the option to monitor and let people into a meeting but if you're running the meeting you get distracted with monitoring. Análise coletada por e hospedada no G2.com.

When we switched everything over to MS TEAMS, we were not always successful having large meetings. Zoom Workplace is just so much easier to have large group meetings with. Análise coletada por e hospedada no G2.com.

Nothing significant so far. If anything, the challenge is making sure you’re fully utilizing all of its capabilities. It’s a powerful platform, and getting the most out of it requires some upfront strategy and ongoing optimization. Análise coletada por e hospedada no G2.com.

Qualified is helping us turn anonymous website traffic into real pipeline by enabling us to engage high-intent visitors in the moment. Instead of relying solely on static forms or delayed follow-up, we’re able to create real-time, personalized experiences that drive immediate action.

We’re also using features like Pounce to instantly alert our team when high-intent prospects are on the site, which allows our small but mighty Growth Team to jump on opportunities in real time and ensure no potential deal slips through the cracks.

On top of that, we’re actively A/B testing different conversion experiences, including a video modal versus a more traditional text-based chat approach. This is helping us better understand what drives engagement and conversions on our website.

As a result, we’re increasing engagement, accelerating speed to lead, and learning more about what actually converts. Análise coletada por e hospedada no G2.com.

The initial setup and onboarding can feel overwhelming, especially for smaller teams. The interface can also be a bit cluttered at times, making certain settings harder to find. Some features require more configuration than expected before they work smoothly, but once set up, the system performs well overall. Análise coletada por e hospedada no G2.com.

We switched from Syncro because we needed a more flexible and cost-effective ticketing system. Zoho Desk has helped us better organize customer requests and centralize communication in one place. Compared to our previous system, we now have more control over workflows, ticket tracking, and automation, which has improved our response times and reduced the chances of tickets being missed. It also provides a lot more value for the cost, without paying for features we don’t need as a small business. Overall, it’s made our support process more structured and efficient. Análise coletada por e hospedada no G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Análise coletada por e hospedada no G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Análise coletada por e hospedada no G2.com.

Nothing in particular—it's just that sometimes it feels slow. Análise coletada por e hospedada no G2.com.

What I like about Fin by Intercom is that it addresses some very real, everyday support challenges that most teams run into.

The biggest one is dealing with a high volume of repetitive customer questions. Rather than having agents answer the same things over and over, Fin can handle those instantly. That translates into fewer tickets for the team and a lot less manual effort.

It also helps with slow response times and limited availability. Traditional support teams can’t realistically be online 24/7, but Fin can. Customers get immediate answers at any time, which improves the overall experience and helps reduce frustration. Análise coletada por e hospedada no G2.com.

Embora o Smartsupp seja muito eficaz no geral, acho que algumas personalizações avançadas e integrações poderiam ser melhoradas. Em particular, ter mais flexibilidade nos fluxos de chatbot e análises mais aprofundadas tornaria a plataforma ainda mais poderosa para empresas em crescimento. Análise coletada por e hospedada no G2.com.

Smartsupp nos ajuda a resolver o problema de oportunidades perdidas e tempos de resposta lentos em nosso site. Antes de usá-lo, muitos clientes em potencial saíam sem interagir. Com o chat ao vivo e a automação, agora podemos interagir com os visitantes em tempo real, responder perguntas instantaneamente e guiá-los através do processo de decisão. Isso melhorou nossa taxa de conversão, reduziu as taxas de rejeição e aumentou a satisfação geral dos clientes. Análise coletada por e hospedada no G2.com.

I don’t like Agentforce Service because sometimes it is a little hard to learn at first. There are many buttons and options, so it can feel confusing. It also needs good internet to work properly. Sometimes it can be slow, which makes work harder. It feels like a tricky puzzle sometimes but everything else is fine. Análise coletada por e hospedada no G2.com.

Agentforce Service helps solve problems like not finding customer information and taking too long to answer questions. It keeps everything in one place and helps give quick replies and saves time. Análise coletada por e hospedada no G2.com.

One of the major cons about Webex Suite is the lack of intuitiveness and user-friendly nature of the interface due to which navigating across various elements such as meetings, messages, and settings might take additional time.

In addition, one of the important factors that affect the quality of the application is its performance; it might seem heavy, sluggish, with some delay or loading issues in the high volume of use and low bandwidth.

Finally, some of the functionalities within the application might be somewhat complicated, for example, configuring certain elements and using the application from a mobile device. Análise coletada por e hospedada no G2.com.

Webex Suite mainly addresses the challenge of fragmented communication across various platforms by integrating all meetings, messaging, calls, and collaboration functions within one consolidated platform. This makes communication easier because it eliminates the need to switch from one application to another, making it convenient and reducing chances of confusion for team collaboration.

The advantages of using Webex Suite have been experienced in improving our collaboration processes. This tool enables us to make quicker and faster communication that results in informed decision-making and effective workflow management because it allows us to consolidate all processes into one. It also facilitates remote working processes through interactive real-time collaboration. Análise coletada por e hospedada no G2.com.

Phone line could be better; they often come in choppy, and sometimes we have to hang up from the customer and call again. Just better reception. Análise coletada por e hospedada no G2.com.

Podium has been a game changer for our HVAC business. It helps us respond instantly to customers, even when we miss calls, and the AI's auto response is perfect for managing multiple interactions. We've seen an increase in job sales and find it delivers quick and easy results. Análise coletada por e hospedada no G2.com.

Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. Análise coletada por e hospedada no G2.com.

Tidio helps me manage all customer chats from my website and social channels in one place. With Lyro AI and custom flows, it handles repetitive questions, improves keyword search, and saves me a lot of time. This means faster responses for customers and less manual effort for me. Análise coletada por e hospedada no G2.com.

Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) Análise coletada por e hospedada no G2.com.

Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool.

One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. Análise coletada por e hospedada no G2.com.

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter. Análise coletada por e hospedada no G2.com.

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently. Análise coletada por e hospedada no G2.com.

Meu único arrependimento é não ter me envolvido com a Helpjuice mais cedo... Análise coletada por e hospedada no G2.com.

Redesenhando nossa nova Base de Conhecimento Análise coletada por e hospedada no G2.com.

Economizaria muito tempo se ele se conectasse diretamente ao nosso sistema de gerenciamento de ativos - no momento, estou correspondendo manualmente as etiquetas de ativos entre as duas plataformas. Também gostaria que o manuseio de arquivos fosse mais visual, especialmente ao lidar com fotos de equipamentos e documentos de suporte. Análise coletada por e hospedada no G2.com.

As conversas sobre ativos costumavam estar por toda parte - o departamento de compras tinha seus e-mails, as operações tinham os delas, os fornecedores estavam na caixa de entrada de outra pessoa. Isso tornava basicamente impossível manter registros adequados para cada peça de equipamento, o que se tornava um verdadeiro problema durante auditorias e contagens físicas. Agora, tudo está em um único lugar pesquisável com encadeamento adequado, então podemos realmente encontrar o que precisamos quando os auditores aparecem. Análise coletada por e hospedada no G2.com.

I like our daily schedules to be perfectly organized, so getting the system to recognize our specific care terms and visit timings took a little extra time at first. But spending those few days to set up the routing rules properly really helped us clean up our internal operations, which was a huge benefit for the whole team in the end. Análise coletada por e hospedada no G2.com.

It takes the daily chaos out of managing home care visits. Families get much faster, caring responses when they reach out, and it completely stops important messages from getting lost during shift changes. Análise coletada por e hospedada no G2.com.

sometimes while handling back to back consultation meetings, notifications and meeting management can feel little less smooth. I also noticed that if many participants join together, audio quality may fluctuate for few seconds depending on internet connection. For my work, I often switch between patient reports, diet charts and meeting windows together, so sometimes the overall workflow feels slightly less flexible compared to some bigger meeting platforms. Apart from that, for regular professional communication and consultation work it works fine for me. Análise coletada por e hospedada no G2.com.

It is solving the problem of managing consultation work, patient follow up communication and professional coordination in a more organized way without depending fully on physical meetings. In my work as a Dietician & Nutritionist and while managing clinic related activities, I regularly handle weight loss consultations, nutrition planning discussions, lifestyle guidance sessions and follow up reviews, so it helps me continue these discussions smoothly from different locations.

screen sharing is especially helpful during meetings because i can explain diet charts, calorie plans, reports and health related presentations more clearly to patients. Recurring meetings and scheduling options also make regular follow up sessions easier to manage for long term patients. It is also useful during health education and content planning discussions because meetings can be handled properly from both mobile and desktop. overall, it is benefiting me by saving consultation time, improving communication flow and making daily patient coordination and professional discussion work more manageable. Análise coletada por e hospedada no G2.com.

Nenhuma reclamação real até agora

Cobre tudo o que atualmente precisamos para suporte e mensagens

A única funcionalidade que eu adoraria ver adicionada no futuro é um agente de IA de voz para lidar com chamadas telefônicas também Análise coletada por e hospedada no G2.com.

Ele lida com a grande maioria do nosso suporte ao cliente automaticamente.

Antes do Chatway, muitas perguntas básicas dos usuários exigiam uma resposta humana. Agora, o agente de IA responde à maioria delas instantaneamente usando nossa base de conhecimento. Na prática, ele fecha cerca de 95% das solicitações de suporte recebidas no site sem que nossa equipe precise intervir.

Isso reduz a carga de trabalho, acelera os tempos de resposta para os usuários e permite que nossa equipe se concentre apenas nos poucos casos que realmente exigem atenção humana. Também mantém as conversas do chat do site, e-mail e Facebook em um só lugar, o que torna o suporte muito mais fácil de gerenciar. Análise coletada por e hospedada no G2.com.

Honestamente, nada se destaca como uma desvantagem real no momento. O Breakout tem feito exatamente o que o trouxemos para fazer - integração suave, ótimos insights em tempo real e execução sem falhas. Sem reclamações até agora! Análise coletada por e hospedada no G2.com.

Inteligência e capacidade de agir sobre os visitantes do site Análise coletada por e hospedada no G2.com.