--- title: Zonka Feedback Reviews meta_title: 'Zonka Feedback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how Zonka Feedback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 81 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zonka Feedback Reviews **Vendor:** Zonka Feedback **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 81 ## About Zonka Feedback Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. ## Zonka Feedback Pros & Cons **What users like:** - Users value the **excellent customer support** provided by Zonka Feedback, enhancing their overall experience with the platform. (5 reviews) - Users praise the **helpful support** provided by Zonka Feedback, enhancing their experience and fostering customer engagement. (4 reviews) - Users commend the **massive improvements** in Zonka Feedback, enhancing customer experience and offering valuable insights for growth. (4 reviews) - Users highlight the **excellent data management** capabilities of Zonka Feedback, enhancing their survey experience significantly. (3 reviews) - Users highlight the **ease of use** in Zonka Feedback, appreciating its intuitive setup and seamless integration. (3 reviews) - Users highlight the **easy setup** of Zonka Feedback, making it a seamless experience for organizations. (3 reviews) - Users praise the **extensive customization options** of Zonka Feedback, enabling tailored solutions for diverse needs. (2 reviews) - Feedback Management (2 reviews) - Navigation Ease (2 reviews) - Review Improvement (2 reviews) **What users dislike:** - Users experience **software instability** in Zonka Feedback, citing bugs and confusing navigation that hinder usability. (2 reviews) - Users face challenges due to the **inability to have in-house reviews via call** , limiting feedback effectiveness. (1 reviews) - Users note a **slight learning curve** with advanced features, though support helps in overcoming it effectively. (1 reviews) - Users find the **layout issues** of Zonka Feedback challenging, making navigation and functionality less intuitive. (1 reviews) - Users experience a **slight learning curve** with advanced features, though support effectively assists in overcoming challenges. (1 reviews) - Users find Zonka Feedback has a **basic UI with bugs** that complicate usability and navigation within the platform. (1 reviews) - Not Intuitive (1 reviews) - Users experience **poor design** issues, particularly with emoji icons not displaying correctly in Outlook. (1 reviews) - Posting Issues (1 reviews) - Steep Learning Curve (1 reviews) ## Zonka Feedback Reviews ### 1. Zonka is a hidden gem in a crowded space! **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad K. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Zonka Feedback?** - User friendly UI/UX - Clearly, they've spent time in creating really good templates - quantity and quality-wise - Email plus SMS capabilities - API and Webhooks - Public roadmap - Their support team has been phenomenal in returning back with responses **What do you dislike about Zonka Feedback?** - Cannot import attributes from excel or csv - Limits (upper or lower) cannot be applied to multiple-choice question type **What problems is Zonka Feedback solving and how is that benefiting you?** - Triggering internal and external surveys - Viewing customer sentiments in Zonka dashboard view ### 2. Our Missing Ingredient! **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael H. | President, North America, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Zonka Feedback?** What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume. **What do you dislike about Zonka Feedback?** I would love to see an integration with Encharge! **What problems is Zonka Feedback solving and how is that benefiting you?** We have our surveys hooked into our testimonial and review platforms which of course drives business back to our organization. Proactively requesting reviews and testimonials from satisfied customers makes it more likely that we lock down those reviews while they’re hot. On the flip, if the customer had a bad experience we can jump right on it and work with the customer to change their experience. ### 3. Data-driven research with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | CEO / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** Clean interface with the ability to access new responses with ease. Ability to create QR codes directly to surveys for use on receipts, invoices, etc. **What do you dislike about Zonka Feedback?** That I wasted so long using other surveying tools before finding Zonka. **What problems is Zonka Feedback solving and how is that benefiting you?** We struggled to find competent survey software that allowed us to conduct measurable research for clients and gain real-time actionable results. With its clean interface, we've been able to deliver reports from surveys far quicker than we'd been able to previously. ### 4. Simply Wonderful! **Rating:** 4.0/5.0 stars **Reviewed by:** Lukas H. | Growth and Advertising Consultancy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Zonka Feedback?** I love that Zonka's surveys are so easy to customize. The tools for logo selection and advanced formatting options really help me stand out from my competitors. I don't have to worry about the look of my surveys because Zonka has everything I need to create a survey that's truly on brand. **What do you dislike about Zonka Feedback?** So far, I have no complaints about Zonka. It has perfectly done its job, and I would highly recommend it to anyone. **What problems is Zonka Feedback solving and how is that benefiting you?** We have found the data collection tool extremely useful throughout our product development process. It is a very helpful tool that lets us collect valuable data on consumer preferences ### 5. Amazing tool, easy to use, flexible with fantastic customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro R. | CTO & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Zonka Feedback?** The tool is amazing for api/webhook integration, it is very flexible in customizing the surveys, it is very easy to use and the support is fantastic. **What do you dislike about Zonka Feedback?** Nothing to dislike until now. It is filling our requirements. **What problems is Zonka Feedback solving and how is that benefiting you?** We are sending NPS surveys to our customers. ### 6. A timely gift from Zeus himself **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Zonka Feedback?** We've been looking at implementing CSAT and NPS for both ourselves and our clients of late. However, we wanted to do it in a way that it would tie to our email marketing CRM Active Campaign. I saw this deal come through and jumped on it because at a glance, it ticks all the boxes. **What do you dislike about Zonka Feedback?** It's early days, so at this stage, I can't say I dislike anything. **What problems is Zonka Feedback solving and how is that benefiting you?** As mentioned above, this one piece of software integrates with Active Campaign, which means we can now complete our CSAT and NPS automations. #Winning ### 7. My Feedback star **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe R. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Zonka Feedback?** Zonka Feedback helps me to understand my visitors better. I own multiple websites, and I need feedback to implement new content skillfully. As a French Sci-fi novelist, I need an offline feedback survey during my encounters with my customers. **What do you dislike about Zonka Feedback?** Maybe, it will be accurate to translate the template survey automatically for the default language. **What problems is Zonka Feedback solving and how is that benefiting you?** Feedback is essential in my work. I need to understand the feeling of those reading my books. ### 8. Great Survey and Feedback Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2021 **What do you like best about Zonka Feedback?** A wonderful and affordable tool to create surveys easily with templates. **What do you dislike about Zonka Feedback?** I have not used it long enough to find any downsides so far. **Recommendations to others considering Zonka Feedback:** We have been very happy so far using Zonka Feedback **What problems is Zonka Feedback solving and how is that benefiting you?** We plan to use it for all use cases which the tool is suitable for. ### 9. An amazingsurvey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Angel G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Zonka Feedback?** The API is so easy to use and very usefull, plus the offline survey tools are excellent! **What do you dislike about Zonka Feedback?** The API documentation is not correctly updated for the current version. **Recommendations to others considering Zonka Feedback:** A complete survey tool you won't regret buying it. **What problems is Zonka Feedback solving and how is that benefiting you?** We need to gather info about the people we help in the organization to enhance their experience, and Zonka made it a lot easier. ### 10. Easy to setup and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2021 **What do you like best about Zonka Feedback?** It's easy to set up and very easy to use - within few hours, you have your customer feedback tool up and running. **What do you dislike about Zonka Feedback?** so far nothing everything works fine and fits our needs **What problems is Zonka Feedback solving and how is that benefiting you?** we get feedback from our customers and influencers fast and also generate reports, which helps us to get better every day ### 11. Love Zonka Feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** So easy to use. Easy to learn and it is packed with great features. The interface is well designed. Great set of templates too. **What do you dislike about Zonka Feedback?** There is nothing to dislike about Zonka Feedback. **Recommendations to others considering Zonka Feedback:** If you are looking for an easy-to-use and affordable survey tool, Zonka is the one to use. **What problems is Zonka Feedback solving and how is that benefiting you?** It makes it very easy to create surveys quickly. ### 12. taking the appsumo deal of Zonka Feedback changed and improved my way of working - unlimited surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Zonka Feedback?** I can create unlimited surveys collecting unlimited responses **What do you dislike about Zonka Feedback?** having limits based on visitors but i do no have that reach so ideally other than this.. the deal it's perfect **What problems is Zonka Feedback solving and how is that benefiting you?** to collect all my customer feedback promptly and work on the feedback received to always find a way to improve and address eventual issues ### 13. Extremely happy with the software **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Mortgage Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Zonka Feedback?** I love that it helps me collect easily feedback from my clients **What do you dislike about Zonka Feedback?** It's just not easy to learn in the beginning and use it fully. **What problems is Zonka Feedback solving and how is that benefiting you?** I am collecting feedback from my clients. It helps me improve my service delivery. ### 14. Feature rich survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Zonka Feedback?** great looking surveys, ability to create NPS surveys, advanced analytics, ability to choose between offline, e-mail, sms and online surveys, ability to automate surveys with integrations, WYIWYG Survey Builder, surveys with Survey Logic & Branching, multiple language support and list goes on, too many features to list here **What do you dislike about Zonka Feedback?** there's nothing that I dislike at this point, just hoping they keep adding more features and make it the best in the industry. **What problems is Zonka Feedback solving and how is that benefiting you?** customer satisfaction customer retention ### 15. A keeper **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2021 **What do you like best about Zonka Feedback?** Mobile first approach, looks and feels great on mobile, local app for on site surveys, easy to set up... **What do you dislike about Zonka Feedback?** Feels like desktop is a liitle left behind, would love to have some more customization/layout options for desktop. **What problems is Zonka Feedback solving and how is that benefiting you?** Quick survey setup for our clients, ### 16. The best software for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Shefali V. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Zonka Feedback?** Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. **What do you dislike about Zonka Feedback?** Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. **Recommendations to others considering Zonka Feedback:** Look no further! Zonka is a great software. **What problems is Zonka Feedback solving and how is that benefiting you?** We've used the product for market research before launching products and post launch to gather feedback from customers. It is very easy to use and let's us analyse data very efficiently. ### 17. Great Platform and Super Powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Purdeep S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** So flexible and tons of features. Especially multi-language. It's also intuitive. **What do you dislike about Zonka Feedback?** Takes a little bit of time to fully understand the power it has. **What problems is Zonka Feedback solving and how is that benefiting you?** Client feedback, client satisfaction, employee feedback ### 18. Pretty easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Zonka Feedback?** I like how easy it was to create a form and integrate onto my website. I got feedback right away. **What do you dislike about Zonka Feedback?** The interface was a little clunky at first, but once you figure it out, it's pretty easy. **What problems is Zonka Feedback solving and how is that benefiting you?** We needed user feedback - wanting to find ways to improve our website. ### 19. Versatile and Perfect Survey and Feedback Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tripti D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Zonka Feedback?** We were using Zonka earlier for only internal Employee Feedback and monitor eNPS and employee happiness. But during COVID times, the team has helped us expand and take feedback from candidates, post interview feedbacks from interviewers. This has really helped us eliminate a lot of emails and feedback that gets lost in email. Types of Surveys we run with Zonka Feedback range from Pre-Interview, Post Interview, Onboarding, Exit Surveys, Employee Happiness Meter. Because its versatile and customisable, the tool really fits a lot of our requirements and we are gradually discovering more and more of it. The reporting is spot on and everything I could need! Best is that it is really easy for my entire team to use. No technical hanky-panky. **What do you dislike about Zonka Feedback?** Nothing! Pretty happy with the software overall - surveys and reports. Is a great tool for analysis. **What problems is Zonka Feedback solving and how is that benefiting you?** We’re using Zonka to monitor Employee Feedback at various stages - onboarding, eNPs and more. It’s customisable, easy to use and very helpful. An amazingly versatile feedback software that fits all our requirements. ### 20. Easy and efficient Survey Software **Rating:** 5.0/5.0 stars **Reviewed by:** Saloni G. | Project Management Intern, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Zonka Feedback?** The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too. Reporting is a great advantage and honestly, I’m really happy with it! Recommend to all teams. **What do you dislike about Zonka Feedback?** Nothing to dislike. I have thoroughly enjoyed using Zonka Feedback and recommend it fully. **What problems is Zonka Feedback solving and how is that benefiting you?** Taking customer feedback and employee feedback. I’ve used it for both and it’s been easy so far. Teammates find it easy to look at reports, and take actions which makes taking feedback better and more relevant. ### 21. A beneficial feedback software **Rating:** 5.0/5.0 stars **Reviewed by:** Vrinda A. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Zonka Feedback?** Packed with features, makes building surveys easy and add logic and humps as well. The support team is helpful and available on chat. I also have their WhatsApp number to make contact anytime. I’m not on the enterprise plan but they treat me like they care. Which I really like. **What do you dislike about Zonka Feedback?** Have been using it for almost a year and didn’t face any issues so far. **Recommendations to others considering Zonka Feedback:** I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting **What problems is Zonka Feedback solving and how is that benefiting you?** I use it quite extensively for email surveys and it has been fairly simple to put everything together. Easy to embed questions in emails and easy to share as well. I like that I can white-label it and send it quickly. And I like that I don’t need help from technical teams to get around. It’s lazy people friendly. While everything is great, reporting is what steals the show for me. It’s easy to look at data from large audiences and customers together. Filtering reports and saving them is great. Makes coming back to report fairly simple. ### 22. Quick & Easy to Use! Would definitely recommend Zonka Feedback for survey collection **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Zonka Feedback?** For us, it's definitely how easy to use it is. Zonka Feedback helped us turn in different types of surveys with our organization's flavor, for different settings, all very easily. Can be used by anybody! On top of that, it's all-device-compatible. **What do you dislike about Zonka Feedback?** It's a good product - it worked well for us, for every scenario we used Zonka Feedback - for employee suggestions, tradeshows and what not. **Recommendations to others considering Zonka Feedback:** It's a good software product if you are looking for an easy, no-code solution for your feedback (customer/company) challenges. **What problems is Zonka Feedback solving and how is that benefiting you?** We actually use Zonka feedback on multiple levels in our organization. It allows us to present beautiful feedback forms and surveys to our customers and clients to get their feedback at various stages of development and post-delivery. We have also used Zonka Feedback during events and trade shows to run small quizzes and to capture leads and data. The design is fresh and fun. Creating feedback forms is easy and my whole team can do it without any fuss or technical know-how. The best part though is the analytics. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful. ### 23. Zonka on premise platform is excellent for digital customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2019 **What do you like best about Zonka Feedback?** Zonka online digital feedback system has been able to gather clean customer data to perform in depth analysis. **What do you dislike about Zonka Feedback?** Nothing as of now. I would definitely mention it whenever i feel. **What problems is Zonka Feedback solving and how is that benefiting you?** We have been able to perform analysis on customer data, getting the insights of how customers feel and think while visiting our mall. It also provides good understanding on areas of improvement through their suggestions. ### 24. Amazing Experience using Zonka Services **Rating:** 5.0/5.0 stars **Reviewed by:** priya a. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Zonka Feedback?** Planning to take a customer feedback survey, go to 'Zonka'. Great Service and great support! Very quick in response. the reports were quite insightful and very convenient to analyse. i would definitely recommend to use their service. Customization is another factor, which was done easily. **What do you dislike about Zonka Feedback?** i did not coming across anything which i could dislike. slight technical glitches can be improved. **What problems is Zonka Feedback solving and how is that benefiting you?** We have used it for Customer feedback survey. it is available on finger tips of the customer avoiding manual work ### 25. Easy to use and superb analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Zonka Feedback?** Basically, an excellent tool for capturing data. 1. Highly user-friendly, good-looking surveys that increased my response rate 2. Easy to configure, can run unlimited surveys together 3. Any question types can be added and can upload images which comes very handy for me in surveys 4. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 5. Reporting is great Out of the the many softwares I have used to collect data, including the ones that are free, Zonka Feedback is the best I found that doesn't leave me with a lot of unusable data to run market research and internal surveys. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. Zonka Feedback is the best tool to run my reports and it saves my time really well. I am able to see my response data instantly and text analytics are very very handy, easy enough. It hardly takes me time to set up my frequently-run surveys for work and research. **What do you dislike about Zonka Feedback?** My favorite surveying tool so far! Can't think of anything to dislike as yet **Recommendations to others considering Zonka Feedback:** Go for it! **What problems is Zonka Feedback solving and how is that benefiting you?** Conducting online surveys. The ease of use and the reporting is the benefit for me. ### 26. Really flexible app with good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Zonka Feedback?** I like the simplicity of designing surveys and the logic flows that sit behind them. I find support very responsive and keep to help out wherever they can. **What do you dislike about Zonka Feedback?** The lack of application intelligence behind the survey **What problems is Zonka Feedback solving and how is that benefiting you?** Removed the need for paperwork. Quality issues can be identified and dealt with immediately ### 27. Zonka..! The One stop Solution for Feedbacks mechanism **Rating:** 4.5/5.0 stars **Reviewed by:** Nithin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Zonka Feedback?** The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. **What do you dislike about Zonka Feedback?** Not all the feedback comments can be downloaded in the pdf. **What problems is Zonka Feedback solving and how is that benefiting you?** We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard. ### 28. Zonka Feedback - A useful Application for office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Zonka Feedback?** Versatility of application. I am using it for Employee Service satisfaction, Supplier service delivery management and gathering data of office day to day operations. **What do you dislike about Zonka Feedback?** Nothing to dislike, however, look forward to more flexibility of exported data for deep analyzing and information generation. **What problems is Zonka Feedback solving and how is that benefiting you?** Many..Collecting data about employee feedback for various services delivered in office, which helps to identify improvement area and supplier service level delivery. Digitization of daily collection of data and analysis for key focus area. ### 29. Great experience with Zonka - has been an integral part of our internal quality monitoring system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Zonka Feedback?** The ability to customise the questionnaire, that too on my own. **What do you dislike about Zonka Feedback?** All fine, a small input - 1) the ability /option to skip sections would be good. In our case, for example, every patient does not use all aspects of the service, so s/he should be able to skip the non-relevant parts. 2) A suggestion for next level of customer service, it would be great if you could sync with our existing billing software, so when a patient enters his/ her hospital ID, he would not need to enter all other personal details and a customized welcome message could appear. Additionally (if possible), only the relevant parts of the questionnaire could be shown to him basis the services he has used.3) If you coudl have an option to (selectively) push positive feedback to social media **Recommendations to others considering Zonka Feedback:** We've been using Zonka Feedback for over 3 years. It is an integral part of our internal quality and feedback monitoring system. As a hospital, it has met our needs perfectly. the team is responsive to problem solving. Highly recommended. **What problems is Zonka Feedback solving and how is that benefiting you?** As a hospital, getting patient feedback on every aspect of the service delivery was crucial to our operations from Day 1. Zonka helped us capture feedback in multi-level questionnaires, along with individual user IDs. We were able to generate Ratings for each department and use it for internal rewards, NPS calculation and points of improvement. ### 30. Great feedback software for employee feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Zonka Feedback?** It's very simple to set up and has great features for taking employee feedback. I love the fact that I can completely customize the feedback forms for different areas in the office. We have set up various departments at the software and scheduled reports. It has made the feedback taking and analysing process very easy for my whole team. **What do you dislike about Zonka Feedback?** Nothing as of now. We are very happy with the software. **Recommendations to others considering Zonka Feedback:** For feedback, you can pick this software blindly! **What problems is Zonka Feedback solving and how is that benefiting you?** Taking employee feedback for onboarding, new employee buddy success, cafeteria feedback and for post training feedback. ### 31. Great survery platform to generate a wealth of data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2017 **What do you like best about Zonka Feedback?** Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. **What do you dislike about Zonka Feedback?** There isn't really much to dislike. Sorting through large volumes of data is a bit tedious at times, but that comes with the territory, and Zonka does a great job making the data easy to digest. **Recommendations to others considering Zonka Feedback:** Zonka is very flexible and easy to work with, and their product is top of the line. **What problems is Zonka Feedback solving and how is that benefiting you?** We are gathering data on client satisfaction to help improve our services. ## Zonka Feedback Discussions - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs) - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback) - [What is zonka?](https://www.g2.com/discussions/what-is-zonka) - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system) - [What are the best features that a newbie would not think to use? (Provide links please.)](https://www.g2.com/discussions/what-are-the-best-features-that-a-newbie-would-not-think-to-use-provide-links-please) - 1 upvote - [View Zonka Feedback pricing details and edition comparison](https://www.g2.com/products/zonka-feedback/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A15%3A32+-0500&secure%5Bsession_id%5D=22d794a4-5a35-450f-8f8f-08eea235bd30&secure%5Btoken%5D=9c3ce46e7acac00579c6cb2d8d59d09e99ec1135add5e347882283cc849180c7&format=llm_user) ## Zonka Feedback Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Zonka Feedback Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Setup** - Integration - Maintenance - No-Code **Study Creation & Design - Conversational AI Survey Platforms** - AI-Powered Question Generation - Research Objective Optimization - Cross-Platform Study Design - Multi-Modal Study Templates - Adaptive Survey Logic **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Data** - Security - Data Visualization **Participant Management & Recruitment - Conversational AI Survey Platforms** - Incentive Automation - Intelligent Screener Management - Global Participant Access - Automated Panel Recruitment **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insights** - Analytics - Collaboration - Sorting **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Data Collection & Interview Moderation - Conversational AI Survey Platforms** - Embed and present various media types including images, videos, prototypes, or websites for participant evaluation - AI Interview Moderation - Create natural conversation flows that feel like human interactions rather than traditional form-based surveys **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Zonka Feedback Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,299 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)