Introducing G2.ai, the future of software buying.Try now
Compare SurveySparrow and Zonka Feedback 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SurveyStance
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alchemer Survey
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Blix
Visit Website
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
$19.00
Starting at $99.00 Per Month
SurveySparrow
Star Rating
(2,028)4.4 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Browse all 8 pricing plansZonka Feedback
Star Rating
(79)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zonka Feedback excels in Quality of Support with a score of 9.5, while SurveySparrow's support quality is rated lower at 8.8. Reviewers mention that Zonka's support team is responsive and helpful, making it a preferred choice for businesses needing assistance.
- Reviewers mention that Zonka Feedback's Survey Builder is highly intuitive, scoring 9.1, compared to SurveySparrow's 8.9. Users say that Zonka's drag-and-drop interface simplifies the survey creation process, making it easier for non-technical users.
- G2 users highlight Zonka Feedback's superior Net Promoter Score (NPS) of 9.7, indicating a higher level of customer satisfaction compared to SurveySparrow's 8.8. Users report that this reflects Zonka's effectiveness in gathering actionable feedback.
- Users on G2 report that Zonka Feedback offers better Customization options, particularly in Multilanguage Support with a score of 9.3, while SurveySparrow scores 8.1. Reviewers mention that Zonka's multilingual capabilities are essential for businesses operating in diverse markets.
- Reviewers mention that Zonka Feedback's Gamification features score 8.5, which is higher than SurveySparrow's 8.2. Users say that Zonka's gamified elements enhance user engagement and response rates, making surveys more enjoyable for participants.
- Users report that Zonka Feedback's Customer Satisfaction (CSAT) Score is notably high at 9.8, while SurveySparrow's score is 9.0. Reviewers mention that this indicates Zonka's effectiveness in meeting customer needs and expectations, contributing to overall satisfaction.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveySparrow
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.7
1,376
9.2
53
Ease of Use
9.0
1,385
9.3
55
Ease of Setup
8.9
880
9.1
39
Ease of Admin
8.9
854
9.1
35
Quality of Support
8.8
1,193
9.4
50
Has the product been a good partner in doing business?
8.9
790
9.5
33
Product Direction (% positive)
8.4
1,226
9.5
50
Features by Category
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
41
9.7
19
9.0
35
9.8
18
8.8
30
9.9
17
Feature Not Available
Feature Not Available
Customization
8.2
30
9.2
16
8.2
32
9.2
15
8.1
30
9.1
18
Feature Not Available
8.9
14
Generative AI
7.8
24
6.0
8
Feature Not Available
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.2
172
8.2
19
8.2
209
8.1
20
8.3
245
8.4
20
Feedback Analysis
8.0
59
8.0
18
8.2
184
7.8
13
8.4
178
8.9
20
Feedback Sources
8.5
195
8.5
20
9.0
287
8.7
21
8.0
47
7.8
15
8.4
181
8.5
16
Generative AI
7.5
51
6.2
11
Feature Not Available
6.7
10
Survey Management
8.9
606
Not enough data
8.8
614
Not enough data
8.5
559
Not enough data
8.7
565
Not enough data
Survey Customization
8.6
524
Not enough data
8.4
513
Not enough data
8.4
406
Not enough data
8.2
343
Not enough data
Survey Insights
8.4
543
Not enough data
8.2
316
Not enough data
8.6
475
Not enough data
8.5
401
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
121
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
168
Not enough data
8.7
216
Not enough data
8.5
137
Not enough data
Platform Content
8.9
184
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
8.4
135
Not enough data
Platform Additional Functionality
8.6
151
Not enough data
Feature Not Available
Not enough data
8.8
147
Not enough data
8.6
152
Not enough data
Platform
8.5
343
Not enough data
8.4
215
Not enough data
8.4
221
Not enough data
8.5
308
Not enough data
8.9
334
Not enough data
8.7
290
Not enough data
8.5
314
Not enough data
8.5
331
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
SurveySparrow is categorized as Exit Interview Management, Online Form Builder, Employee Engagement, Survey, and Online Reputation Management
Zonka Feedback is categorized as Text Analysis
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 Comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
Zonka Feedback has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
