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Compare SurveySparrow and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Small-Business (68.7% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
$19.00
Starting at $99.00 Per Month
SurveySparrow
Star Rating
(2,031)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Browse all 8 pricing plansZonka Feedback
Star Rating
(78)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSurveySparrow vs Zonka Feedback
When assessing the two solutions, reviewers found Zonka Feedback easier to use, set up, and administer. Reviewers also preferred doing business with Zonka Feedback overall.
- Reviewers felt that Zonka Feedback meets the needs of their business better than SurveySparrow.
- When comparing quality of ongoing product support, reviewers felt that Zonka Feedback is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zonka Feedback over SurveySparrow.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveySparrow
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.7
1,379
9.2
53
Ease of Use
9.0
1,388
9.3
55
Ease of Setup
9.0
883
9.1
39
Ease of Admin
8.9
856
9.1
35
Quality of Support
8.8
1,196
9.4
50
Has the product been a good partner in doing business?
8.9
792
9.5
33
Product Direction (% positive)
8.5
1,229
9.5
50
Features by Category
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
41
9.7
19
9.0
35
9.8
18
8.8
30
9.9
17
Feature Not Available
Feature Not Available
Customization
8.2
30
9.2
16
8.2
32
9.2
15
8.1
30
9.1
18
Feature Not Available
8.9
14
Generative AI
7.8
24
6.0
8
Feature Not Available
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.2
173
8.2
19
8.2
210
8.1
20
8.3
246
8.4
20
Feedback Analysis
8.0
60
8.0
18
8.2
185
7.8
13
8.4
179
8.9
20
Feedback Sources
8.5
196
8.5
20
9.1
288
8.7
21
8.0
48
7.8
15
8.4
182
8.5
16
Generative AI
7.4
52
6.2
11
Feature Not Available
6.7
10
Survey Management
8.9
608
Not enough data
8.8
615
Not enough data
8.5
560
Not enough data
8.7
566
Not enough data
Survey Customization
8.6
525
Not enough data
8.4
514
Not enough data
8.4
407
Not enough data
8.2
344
Not enough data
Survey Insights
8.4
544
Not enough data
8.2
318
Not enough data
8.6
476
Not enough data
8.5
402
Not enough data
Agentic AI - Survey
7.3
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
121
Not enough data
7.7
87
Not enough data
Feature Not Available
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
169
Not enough data
8.7
217
Not enough data
8.5
138
Not enough data
Platform Content
8.9
185
Not enough data
8.9
234
Not enough data
Feature Not Available
Not enough data
8.4
136
Not enough data
Platform Additional Functionality
8.6
152
Not enough data
Feature Not Available
Not enough data
8.8
148
Not enough data
8.6
153
Not enough data
Platform
8.5
344
Not enough data
8.4
216
Not enough data
8.3
222
Not enough data
8.5
309
Not enough data
8.9
335
Not enough data
8.7
291
Not enough data
8.4
315
Not enough data
8.5
332
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
SurveySparrow is categorized as Exit Interview Management, Online Form Builder, Employee Engagement, Survey, and Online Reputation Management
Zonka Feedback is categorized as Text Analysis
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.6%
Financial Services
3.4%
Other
67.4%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
Please increase the trail period if needed. not for all but who requests it.
2 Comments
GC
OtherRead more
Zonka Feedback has no discussions with answers
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