Compare SurveySparrow and Zonka Feedback 
At a Glance
Market Segments
Small-Business (68.7% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
$19.00
Starting at $99.00 Per Month
SurveySparrow
Star Rating
(2,047)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 8 pricing plansZonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zonka Feedback excels in user experience, with many praising its intuitive interface that makes designing and building surveys straightforward. Users appreciate how it integrates seamlessly with platforms like Zendesk, enhancing their overall workflow.
- According to verified reviews, SurveySparrow stands out for its conversational survey style, which users find engaging and effective in boosting response rates. Reviewers highlight that this modern approach transforms traditional forms into interactive conversations, making feedback collection feel more natural.
- Users say Zonka Feedback has become a strategic asset for organizations, with its ability to turn client experiences into measurable KPIs being a significant advantage. This capability is particularly valued by businesses looking to enhance their customer experience metrics.
- Reviewers mention that while SurveySparrow offers a user-friendly experience, some users feel that it lacks the depth of analytics found in Zonka Feedback. Zonka's robust feedback analytics features are noted for providing deeper insights into customer sentiments and trends.
- G2 reviewers highlight that Zonka Feedback has a strong support system, with high ratings for quality of support. Users appreciate the responsiveness and helpfulness of the support team, which can be crucial for businesses needing quick resolutions.
- According to recent feedback, SurveySparrow's pricing model is attractive, especially for small businesses, starting at just $19.00. This affordability, combined with its engaging survey features, makes it a compelling choice for organizations with budget constraints.
Pricing
Entry-Level Pricing
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveySparrow
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.7
1,384
9.2
54
Ease of Use
9.0
1,393
9.3
56
Ease of Setup
9.0
888
9.2
40
Ease of Admin
8.8
857
9.1
36
Quality of Support
8.8
1,201
9.3
51
Has the product been a good partner in doing business?
8.9
793
9.6
34
Product Direction (% positive)
8.4
1,234
9.5
51
Features by Category
Basics
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Not enough data
Content
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Not enough data
Data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Not enough data
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
42
9.7
19
9.0
37
9.8
19
8.9
32
9.9
17
Feature Not Available
Feature Not Available
Customization
8.2
30
9.2
16
8.2
34
9.2
15
8.2
32
9.1
18
8.5
29
8.9
14
Generative AI
7.8
23
6.0
8
7.9
21
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.2
172
8.3
20
8.2
210
8.2
21
8.3
245
8.5
21
Feedback Analysis
8.0
60
8.1
19
8.2
185
8.0
14
8.4
178
9.0
21
Feedback Sources
8.5
195
8.5
20
9.1
289
8.7
22
8.0
47
7.8
15
8.4
182
8.6
17
Generative AI
7.4
50
6.2
11
7.6
45
6.7
10
Survey Management
8.9
612
Not enough data
8.8
617
Not enough data
8.5
561
Not enough data
8.7
566
Not enough data
Survey Customization
8.6
526
Not enough data
8.4
516
Not enough data
8.4
407
Not enough data
8.2
344
Not enough data
Survey Insights
8.4
550
Not enough data
8.2
318
Not enough data
8.6
477
Not enough data
8.5
402
Not enough data
Agentic AI - Survey
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
Customization
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Not enough data
Additional Functionality
8.5
133
Not enough data
8.0
89
Not enough data
8.4
120
Not enough data
7.7
87
Not enough data
8.3
135
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
168
Not enough data
8.7
216
Not enough data
8.5
137
Not enough data
Platform Content
8.9
184
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
8.4
135
Not enough data
Platform Additional Functionality
8.6
151
Not enough data
Feature Not Available
Not enough data
8.8
147
Not enough data
8.6
152
Not enough data
Platform
8.5
345
Not enough data
8.4
217
Not enough data
8.4
223
Not enough data
8.5
309
Not enough data
8.9
336
Not enough data
8.7
291
Not enough data
8.4
316
Not enough data
8.5
333
Not enough data
Categories
Categories
Shared Categories
SurveySparrow and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
SurveySparrow is categorized as Exit Interview Management, Online Form Builder, Employee Engagement, Survey, and Online Reputation Management
Zonka Feedback is categorized as Text Analysis
Reviews
Reviewers' Company Size
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.8%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
What is SurveySparrow used for?
2 Comments
EF
SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction...Read more
Please increase the trail period if needed. not for all but who requests it.
2 Comments
CS
A perfect choice for business development. Thank you.Read more
Zonka Feedback has no discussions with answers
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