Compare SurveyMonkey and Zonka Feedback 
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
SurveyMonkey
Star Rating
(23,496)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zonka Feedback. Users appreciate its customizability and the fact that everything they need is available on a single platform, making it easy to create surveys without requiring extensive training.
- Users say that SurveyMonkey's ease of use is a standout feature, with many highlighting the intuitive setup process. One reviewer noted how quickly they could gather information from multiple people, emphasizing the platform's seamless integration with other software like Covr.
- According to verified reviews, Zonka Feedback shines in its user interface, which is described as intuitive for designing and building surveys. Users appreciate its ability to integrate well with platforms like Zendesk, enhancing their overall experience.
- Reviewers mention that while Zonka Feedback has made significant improvements and added new features, it still faces challenges in terms of overall market presence and user feedback volume. With only a handful of recent reviews, some users may find it less reliable compared to the wealth of feedback available for SurveyMonkey.
- Users highlight that Zonka Feedback has transitioned into a strategic asset for organizations, effectively transforming client experiences into measurable KPIs. This capability is particularly valued by users looking for deeper insights into customer feedback.
- G2 reviewers note that while both platforms offer strong support, Zonka Feedback receives higher ratings for quality of support. Users appreciate the responsiveness and helpfulness of Zonka's support team, which can be a crucial factor for businesses needing assistance during implementation.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveyMonkey
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
20,626
9.2
54
Ease of Use
9.2
20,745
9.3
56
Ease of Setup
9.0
8,083
9.2
40
Ease of Admin
8.9
7,620
9.1
36
Quality of Support
8.6
14,634
9.3
51
Has the product been a good partner in doing business?
8.8
6,669
9.6
34
Product Direction (% positive)
7.7
20,181
9.5
51
Features by Category
Analytics
Not enough data
9.7
19
Not enough data
9.8
19
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
149
8.3
20
8.1
146
8.2
21
8.1
157
8.5
21
Feedback Analysis
8.2
146
8.1
19
7.9
145
8.0
14
7.6
139
9.0
21
Feedback Sources
8.1
148
8.5
20
9.0
168
8.7
22
7.8
139
7.8
15
7.7
137
8.6
17
Generative AI
7.4
131
6.2
11
7.6
83
6.7
10
Survey Management
9.0
1476
Not enough data
8.9
1440
Not enough data
8.6
1356
Not enough data
8.9
1410
Not enough data
Survey Customization
8.4
1166
Not enough data
8.2
1201
Not enough data
8.1
1076
Not enough data
8.1
907
Not enough data
Survey Insights
8.6
1390
Not enough data
8.0
946
Not enough data
8.5
1265
Not enough data
8.4
1140
Not enough data
Agentic AI - Survey
7.6
150
Not enough data
7.6
151
Not enough data
8.0
153
Not enough data
Customization
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
205
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Survey and Online Form Builder
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zonka Feedback has no discussions with answers
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