Link copied to clipboard

# SurveyMonkey vs Zonka Feedback Comparison - What are their main differences?

Share
[
Export
](/compare/surveymonkey/zonka-feedback/export.csv)

SurveyMonkeyZonka Feedback[+ Add Product](#)

Reviews

**SurveyMonkey** [

4.4/5(24,032)

](https://www.g2.com/products/surveymonkey/reviews#reviews)

**Zonka Feedback** [

4.7/5(84)

](https://www.g2.com/products/zonka-feedback/reviews#reviews)

Pricing

**SurveyMonkey**
Free Trial

**Contact Us** · SurveyMonkey Enterprise

**Zonka Feedback**
Free Trial

**Starting at $99.00** Per Month · Customer Feedback

**Pricing Insights**
from reviews

Time to Implement

**SurveyMonkey**
1 monthFaster

Based on 274 responses

**Zonka Feedback**
2 months

Based on 7 responses

Return on Investment

**SurveyMonkey**
11 months

Based on 228 responses

**Zonka Feedback**
7 months4 months sooner

Based on 5 responses

Perceived Cost

**SurveyMonkey**
$$$$$

**Zonka Feedback**
$$$$$

Average Discount

**SurveyMonkey**
7%

**Zonka Feedback**
28%21% more

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

 ![Zonka Feedback](https://images.g2crowd.com/uploads/product/hd_favicon/aff23b37db979a0bf6e53410a93f4a65/zonka-feedback.svg "Zonka Feedback")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**SurveyMonkey**
[
Ease of Use (376)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[
Ease of Creation (171)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[
Expensive (116)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[
Limitations (91)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews)

**Zonka Feedback**
[
Customer Support (5)
](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews)[
Helpful (4)
](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews)[
Software Instability (2)
](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews)[
Call Issues (1)
](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews)

Integrations

**SurveyMonkey**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bef9663981cdfb14ebe3dedd51c75d6b/arlo-training-management-software.png "Product Avatar Image")

Arlo Training Management...

](https://www.g2.com/products/arlo-training-management-software/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f13487cd4bbd25aec7f3c9dcb9cf957/articulate-360.png "Product Avatar Image")

Articulate 360

](https://www.g2.com/products/articulate-360/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/surveymonkey/integrations)

**Zonka Feedback**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")

Fin

](https://www.g2.com/products/fin/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[
View all
](https://www.g2.com/products/zonka-feedback/integrations)

Screenshots

**SurveyMonkey**
 ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png)

**Zonka Feedback**
 ![Zonka Feedback screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1540874/zonka-feedback-ai-customer-feedback-_-intelligence-platform.png)

Ratings

Meets Requirements

**SurveyMonkey**

9.0

9.021,066

**Zonka Feedback**

9.2

9.256

Ease of Use

**SurveyMonkey**

9.2

9.221,209

**Zonka Feedback**

9.2

9.258

Ease of Setup

**SurveyMonkey**

9.0

9.08,558

**Zonka Feedback**

9.2

9.242

Ease of Admin

**SurveyMonkey**

8.9

8.97,906

**Zonka Feedback**

9.1

9.138

Quality of Support

**SurveyMonkey**

8.5

8.514,901

**Zonka Feedback**

9.4

9.453

Has the product been a good partner in doing business?

**SurveyMonkey**

8.8

8.86,935

**Zonka Feedback**

9.6

9.636

Product Direction (% positive)

**SurveyMonkey**

7.7

7.720,531

**Zonka Feedback**

9.6

9.653

Features

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.0

423

8.0

26

Feedback Management

Tagging

7.9

163

8.3(won by 0.4)

20

Segmentation

8.3(won by 0.1)

166

8.2

21

Custom Reports and Dashboards

8.2

238

8.5(won by 0.3)

21

Feedback Analysis

Thematic Analysis

8.2(won by 0.1)

159

8.1

19

Sentiment Analysis

8.0(tied score)

155

8.0(tied score)

14

NPS/CSAT Scoring

7.9

153

9.0(won by 1.1)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Feedback Sources

Online Reviews

8.2

156

8.5(won by 0.3)

20

Surveys

9.3(won by 0.6)

351

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

22

Social Media

7.8(tied score)

138

7.8(tied score)

15

Customer Service Channels

7.7

136

8.6(won by 0.9)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

AI Text Generation

7.4(won by 1.2)

151

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.2

11

AI Text Summarization

7.5(won by 0.8)

90

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

10

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.4

1,916

8.9

13

Survey Management

Survey Builder

9.1(won by default)

1618

Not enough data

Customizable Questions

8.9(won by default)

1497

Not enough data

Templates

8.6(won by default)

1375

Not enough data

Survey Distribution

8.9(won by default)

1480

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

8.5(won by default)

1187

Not enough data

Branding

8.2(won by default)

1224

Not enough data

Multimedia Support

8.1(won by default)

1061

Not enough data

Multilingual Surveys

8.1(won by default)

904

Not enough data

Survey Insights

Reporting & Analytics

8.6(won by default)

1494

Not enough data

BI Tools Integration

8.0(won by default)

942

Not enough data

Data Exporting

8.5(won by default)

1298

Not enough data

Permissions

8.4(won by default)

1139

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

7.6(won by default)

143

Not enough data

Proactive Assistance

7.7(won by default)

155

Not enough data

Decision Making

8.1(won by default)

154

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Survey/Poll Management

9.4(won by default)

8

Not enough data

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

8.8

26

Analytics

Net Promoter Score (NPS)

Not enough data

9.8(won by default)

20

Customer Satisfaction (CSAT) Score

Not enough data

9.8(won by default)

19

Customer Effort Score (CES)

Not enough data

9.9(won by default)

18

Gamification

Not enough data

Feature Not Available

Customization

Stakeholder Management

Not enough data

9.2(won by default)

16

Multilanguage Support

Not enough data

9.2(won by default)

15

Multiple Branding Support

Not enough data

9.1(won by default)

18

Vertical-specific Solutions

Not enough data

8.9(won by default)

14

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.0(won by default)

8

AI Text Summarization

Not enough data

7.3(won by default)

8

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.6

370

Not enough data

Customization

Custom Fields

8.8(won by default)

233

Not enough data

Conditional Logic

8.5(won by default)

235

Not enough data

Multi-page Forms

8.8(won by default)

231

Not enough data

Design

8.4(won by default)

277

Not enough data

Forms Creation & Design

10.0(won by default)

18

Not enough data

Additional Functionality

Embedded Forms

8.3(won by default)

171

Not enough data

Offline Capability

7.7(won by default)

146

Not enough data

Notifications

8.4(won by default)

213

Not enough data

Payments

7.7(won by default)

146

Not enough data

Mobile Forms

8.6(won by default)

209

Not enough data

Customizable Forms

8.0(won by default)

5

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

9.4(won by default)

8

Not enough data

Multi-Channel Distribution

9.0(won by default)

5

Not enough data

Surveys & Feedback

10.0(won by default)

13

Not enough data

Data Import/Export

8.5(won by default)

14

Not enough data

Reporting/Analytics

7.9(won by default)

7

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

8.7

66

Not enough data

Survey Design - Consumer Insights Platforms

Self-Serve Survey Builder

9.2(won by default)

17

Not enough data

Question Branching

8.2(won by default)

14

Not enough data

Conditional Logic

8.8(won by default)

10

Not enough data

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Customer Data Upload

9.7(won by default)

5

Not enough data

Flexible Audience Options

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

9.3(won by default)

9

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

7.3(won by default)

5

Not enough data

Qualitative Research Support

9.3(won by default)

5

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Shared Workspaces

8.6(won by default)

6

Not enough data

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

8.9(won by default)

6

Not enough data

Surveys & Feedback

9.7(won by default)

6

Not enough data

Multi-Channel Distribution

10.0(won by default)

5

Not enough data

Data Visualization

6.9(won by default)

6

Not enough data

Data Import/Export

7.6(won by default)

14

Not enough data

Survey/Poll Management

9.8(won by default)

7

Not enough data

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

Not enough data

Not enough data

User Response Methods

Survey

Not enough data

Not enough data

Video Snippets

Not enough data

Not enough data

Video Interview

Not enough data

Not enough data

Photo Submission

Not enough data

Not enough data

Text/Notes

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

Not enough data

Not enough data

In-Store

Not enough data

Not enough data

On-Site

Not enough data

Not enough data

Recruitment Pool

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Insights

Analytics

Not enough data

Not enough data

Collaboration

Not enough data

Not enough data

Sorting

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Text Analysis[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

Not enough data

Setup

Integration

Not enough data

Not enough data

Maintenance

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data

Security

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Analysis

Automation

Not enough data

Not enough data

Named entity recognition

Not enough data

Not enough data

Keyphrase Extraction

Not enough data

Not enough data

Topic Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Language Identification

Not enough data

Not enough data

Syntax/Part of Speech Parsing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Qualitative Comparative Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Ad hoc Analysis

Not enough data

Not enough data

Quantitative Analysis

Not enough data

Not enough data

Customization

Pre-Built Parameterization

Not enough data

Not enough data

Custom Extension

Not enough data

Not enough data

Compositionality

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Collection

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Computer Assisted Coding

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mixed Methods Research

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Media Analytics

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Coding

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

API

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Conversational AI Survey Platforms[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Study Creation & Design - Conversational AI Survey Platforms

AI-Powered Question Generation

Not enough data

Not enough data

Research Objective Optimization

Not enough data

Not enough data

Cross-Platform Study Design

Not enough data

Not enough data

Multi-Modal Study Templates

Not enough data

Not enough data

Adaptive Survey Logic

Not enough data

Not enough data

Participant Management & Recruitment - Conversational AI Survey Platforms

Incentive Automation

Not enough data

Not enough data

Intelligent Screener Management

Not enough data

Not enough data

Global Participant Access

Not enough data

Not enough data

Automated Panel Recruitment

Not enough data

Not enough data

Data Collection & Interview Moderation - Conversational AI Survey Platforms

Embed and present various media types including images, videos, prototypes, or websites for participant evaluation

Not enough data

Not enough data

AI Interview Moderation

Not enough data

Not enough data

Create natural conversation flows that feel like human interactions rather than traditional form-based surveys

Not enough data

Not enough data

Online Reputation Management[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Consumer Intelligence

Customer Feedback

Not enough data

Not enough data

Competitive Intelligence

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Reporting

Revenue Reporting

Not enough data

Not enough data

Corporate Reporting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Media Monitoring

Social Networks Monitoring

Not enough data

Not enough data

Social Media Management

Not enough data

Not enough data

Digital Media Monitoring

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

In-House Management

Employee Performance

Not enough data

Not enough data

Team Workflow

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Online Reputation Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

White Label

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Review Sharing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Customer Advocacy

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Employee Advocacy

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Scoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Review Request

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)

SurveyMonkey

Small-Business(50 or fewer emp.)

36.8%

Mid-Market(51-1000 emp.)

34.2%

Enterprise(\> 1000 emp.)

29.0%

[![Zonka Feedback](https://images.g2crowd.com/uploads/product/hd_favicon/aff23b37db979a0bf6e53410a93f4a65/zonka-feedback.svg "Zonka Feedback")](https://www.g2.com/products/zonka-feedback/reviews)

Zonka Feedback

Small-Business(50 or fewer emp.)

62.5%

Mid-Market(51-1000 emp.)

31.3%

Enterprise(\> 1000 emp.)

6.3%

Small-Business

(50 or fewer emp.)

36.8%

62.5%

Mid-Market

(51-1000 emp.)

34.2%

31.3%

Enterprise

(\> 1000 emp.)

29.0%

6.3%

Reviewers' Industry

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)
SurveyMonkey

Education Management

8.4%

Hospital & Health Care

5.9%

Higher Education

5.8%

Marketing and Advertising

5.0%

Non-Profit Organization Management

4.9%

Other

69.9%

[![Zonka Feedback](https://images.g2crowd.com/uploads/product/hd_favicon/aff23b37db979a0bf6e53410a93f4a65/zonka-feedback.svg "Zonka Feedback")](https://www.g2.com/products/zonka-feedback/reviews)
Zonka Feedback

Hospital & Health Care

7.5%

Education Management

7.5%

Marketing and Advertising

7.5%

Information Technology and Services

6.3%

Financial Services

5.0%

Other

66.3%

FAQs

## SurveyMonkey vs Zonka Feedback FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between SurveyMonkey vs Zonka Feedback?

Zonka Feedback stands out for higher reviewer satisfaction scores across all key dimensions compared to SurveyMonkey.

| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews) |
| --- | --- |
| 4.4/5 (23,901 reviews) | 4.7/5 (82 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.2 |
| 8.5 | 9.4 |
| Ease of Use (375 all-time mentions) | Customer Support (5 all-time mentions) |

### How do the pricing models of SurveyMonkey and Zonka Feedback compare?

Zonka Feedback is rated higher for value, with a stronger Price/Cost satisfaction score than SurveyMonkey.

- **SurveyMonkey:** In recent reviews, several reviewers mention that advanced features and reporting tools are locked behind higher-tier plans, and the free plan is quite limited, with pricing described as steep for small teams.
- **Zonka Feedback:** Reviewers highlight that Zonka Feedback is cheaper than most comparable competitors and offers strong value for money, with positive sentiment on affordability.
- **Switching reasons:** Reviewers cite value for money and responsive support as key reasons for choosing Zonka Feedback over other survey tools.

### What are the best alternatives to SurveyMonkey and Zonka Feedback?

The top 3 alternatives to SurveyMonkey and Zonka Feedback are SurveySparrow, Jotform, and Qualtrics Market Research.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Pricing can feel steep for small teams; free plan is limited | Ease of Use (375 all-time mentions) |
| [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews) | 4.7/5 (82 reviews) | Small-Business | Cheaper than most comparable competitors | Customer Support (5 all-time mentions) |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | — |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,431 reviews) | Small-Business | — | — |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | — |

### Which Survey features should I prioritize when comparing SurveyMonkey and Zonka Feedback?

Buyers should prioritize Ease of Use, Customization, Integrations, Quality of Support, and Survey Analytics when comparing SurveyMonkey and Zonka Feedback.

- **Ease of Use:** SurveyMonkey scores 9.2; Zonka Feedback scores 9.3. SurveyMonkey has 375 all-time mentions for ease of use, while Zonka Feedback has 3 recent mentions.
- **Customization:** SurveyMonkey has 61 all-time mentions for customization; Zonka Feedback has 2 recent mentions and is praised for flexibility and design options.
- **Integrations:** SurveyMonkey has 53 all-time mentions for integrations; Zonka Feedback is cited for integrations with Slack and Freshdesk in recent reviews.
- **Quality of Support:** SurveyMonkey scores 8.5; Zonka Feedback scores 9.4, with 5 all-time mentions for customer support.
- **Survey Analytics:** SurveyMonkey is noted for insights generation (59 all-time mentions); Zonka Feedback is praised for clear reporting and analytics in recent reviews.

### What are the pros and cons of SurveyMonkey vs Zonka Feedback?

Zonka Feedback's headline strength is customer support, while SurveyMonkey's is ease of use.

- **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), Ease of Creation (171), Intuitive (120), Templates (88), Features (86), Customer Support (73), Customization (61), Insights Generation (59), Easy Integrations (56).
- **SurveyMonkey trade-offs:** Expensive (116 all-time mentions), Limitations (91), Limited Customization (62), Restrictions (46), Poor Visualization (33), Expensive Features (32).
- **Zonka Feedback strengths:** Customer Support (5 all-time mentions), Helpful (4), Improvement (4), Data Management (3), Ease of Use (3), Easy Setup (3), Customization (2), Feedback Management (2), Navigation Ease (2).
- **Zonka Feedback trade-offs:** Software Instability (2 recent mentions), Call Issues (1), some reviewers note a basic UI and a learning curve for advanced features.

### Is SurveyMonkey or Zonka Feedback better for small businesses?

Zonka Feedback is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment.

- **SurveyMonkey:** Largest segment is Small-Business; reviewers appreciate ease of use and templates but note pricing can be steep for small teams.
- **Zonka Feedback:** Largest segment is Small-Business; reviewers highlight easy setup, affordability, and responsive support as key benefits for small businesses.

### Which Survey platform has better integrations?

SurveyMonkey is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **SurveyMonkey:** Integrations are mentioned in 53 all-time reviews, with recent mentions of CRM and Outlook integrations.
- **Zonka Feedback:** Recent reviews cite integrations with Slack and Freshdesk, but with fewer all-time mentions.

### How do SurveyMonkey and Zonka Feedback compare on customer support?

Zonka Feedback leads on Quality of Support, with a 0.9-point higher score than SurveyMonkey (9.4 vs 8.5).

- **SurveyMonkey:** Reviewers mention helpful support but note occasional slow response times and limited accessibility.
- **Zonka Feedback:** Reviewers consistently praise responsive, proactive, and highly available support, with several citing personalized assistance and rapid feature implementation.

### Which is easier to implement, SurveyMonkey or Zonka Feedback?

Zonka Feedback and SurveyMonkey are at parity on Ease of Setup, with scores of 9.2 and 9.0 respectively (difference below the materiality threshold).

- **SurveyMonkey:** Reviewers describe setup as quick and straightforward, often completed in minutes, with templates and Google account sign-up streamlining the process.
- **Zonka Feedback:** Reviewers highlight easy and intuitive setup, with many noting that implementation was fast and required little to no training.

### Which product has better Surveys?

Zonka Feedback is rated higher for Surveys, with stronger satisfaction scores and positive reviewer sentiment.

- **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use and 88 for templates; Meets Requirements score is 9.0.
- **Zonka Feedback:** Surveys are praised for customization, analytics, and flexibility; Meets Requirements score is 9.2, and reviewers highlight the ability to create engaging, multi-channel surveys with strong analytics.

Alternatives

**SurveyMonkey Alternatives**

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

**Zonka Feedback Alternatives**

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)