# SurveyMonkey vs Zonka Feedback Comparison --- ## AI Generated Summary - **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and strong templates. One user noted, "SurveyMonkey strikes an outstanding balance between simplicity and professional-grade power," making it a go-to choice for those who need to create effective surveys quickly. - **Users say** Zonka Feedback offers a highly intuitive interface for designing surveys, which has been highlighted as a significant advantage. Reviewers mentioned that it integrates well with other platforms, such as Zendesk, enhancing its usability in various business environments. - **According to verified reviews** , SurveyMonkey has a much higher overall satisfaction score, reflecting its strong market presence and user base. With over 23,000 reviews, users consistently praise its ease of setup and navigation, with one stating, "The initial setup was easy, which I appreciate." - **Reviewers mention** that Zonka Feedback has made impressive strides in transforming from a tactical tool to a strategic asset, with features that help measure client experiences as KPIs. This capability has been particularly beneficial for organizations looking to enhance their customer feedback processes. - **Users highlight** that while SurveyMonkey has a robust feature set, Zonka Feedback's recent updates and compliance improvements have made it a more competitive option for businesses focused on regulatory standards and evolving needs. - **G2 reviewers note** that despite SurveyMonkey's higher satisfaction ratings, Zonka Feedback's users appreciate its quality of support, with many praising the responsiveness and helpfulness of the customer service team, which is crucial for businesses needing timely assistance. | | SurveyMonkey | Zonka Feedback | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | | **Total Reviews** | 23,551 | 81 | | **Largest Market Segment** | Small-Business (36.5% of reviews) | Small-Business (64.1% of reviews) | | **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### SurveyMonkey Pros: - Ease of Use (345 reviews) - Ease of Creation (156 reviews) Cons: - Expensive (113 reviews) - Limitations (87 reviews) ### Zonka Feedback Pros: - Customer Support (5 reviews) - Helpful (4 reviews) Cons: - Software Instability (2 reviews) - Call Issues (1 reviews) --- ## Ratings Comparison | Rating | SurveyMonkey | Zonka Feedback | |---|---|---| | **Meets Requirements** | 9.0 (20678 reviews) | 9.2 (54 reviews) | | **Ease of Use** | 9.2 (20796 reviews) | 9.3 (56 reviews) | | **Ease of Setup** | 9.0 (8131 reviews) | 9.2 (40 reviews) | | **Ease of Admin** | 8.9 (7621 reviews) | 9.1 (36 reviews) | | **Quality of Support** | 8.6 (14671 reviews) | 9.3 (51 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (6671 reviews) | 9.6 (34 reviews) | | **Product Direction (% positive)** | 7.7 (20218 reviews) | 9.5 (51 reviews) | --- ## Pricing ### SurveyMonkey #### Entry-Level Pricing Plan: SurveyMonkey Enterprise Price: Contact Us Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo. Key Features: - Unlimited responses - Custom CSS survey themes - Advanced privacy and security [Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing) #### Free Trial Yes ### Zonka Feedback #### Entry-Level Pricing Plan: Customer Feedback Price: Starting at $99.00 Per Month Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. Key Features: - Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) - NPS, CSAT & CES measurement - Online reputation management [Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **SurveyMonkey** | N/A | N/A | | **Zonka Feedback** | 8.8/10 | 24 | #### Analytics | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 9.7 (19 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | 9.8 (19 reviews) | | **Customer Effort Score (CES)** | Not enough data | 9.9 (17 reviews) | | **Gamification** | Not enough data | Feature Not Available | #### Customization | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Stakeholder Management** | Not enough data | 9.2 (16 reviews) | | **Multilanguage Support** | Not enough data | 9.2 (15 reviews) | | **Multiple Branding Support** | Not enough data | 9.1 (18 reviews) | | **Vertical-specific Solutions** | Not enough data | 8.9 (14 reviews) | #### Generative AI | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **AI Text Generation** | Not enough data | 6.0 (8 reviews) | | **AI Text Summarization** | Not enough data | 7.3 (8 reviews) | #### Agentic AI - Experience Management | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **SurveyMonkey** | 7.9/10 | 194 | | **Zonka Feedback** | 8.0/10 | 25 | #### Feedback Management | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Tagging** | 7.8 (150 reviews) | 8.3 (20 reviews) | | **Segmentation** | 8.1 (147 reviews) | 8.2 (21 reviews) | | **Custom Reports and Dashboards** | 8.1 (158 reviews) | 8.5 (21 reviews) | #### Feedback Analysis | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Thematic Analysis** | 8.1 (144 reviews) | 8.1 (19 reviews) | | **Sentiment Analysis** | 7.9 (144 reviews) | 8.0 (14 reviews) | | **NPS/CSAT Scoring** | 7.6 (138 reviews) | 9.0 (21 reviews) | #### Feedback Sources | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Online Reviews** | 8.1 (147 reviews) | 8.5 (20 reviews) | | **Surveys** | 9.1 (170 reviews) | 8.7 (22 reviews) | | **Social Media** | 7.8 (138 reviews) | 7.8 (15 reviews) | | **Customer Service Channels** | 7.7 (136 reviews) | 8.6 (17 reviews) | #### Generative AI | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **AI Text Generation** | 7.4 (130 reviews) | 6.2 (11 reviews) | | **AI Text Summarization** | 7.6 (81 reviews) | 6.7 (10 reviews) | ### Survey | Product | Score | Reviews | |---|---|---| | **SurveyMonkey** | 8.3/10 | 1710 | | **Zonka Feedback** | N/A | N/A | #### Survey Management | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Survey Builder** | 9.0 (1506 reviews) | Not enough data | | **Question Types** | 8.9 (1445 reviews) | Not enough data | | **Templates** | 8.6 (1360 reviews) | Not enough data | | **Survey Distribution** | 8.9 (1423 reviews) | Not enough data | #### Survey Customization | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Branching/Skip Logic** | 8.4 (1173 reviews) | Not enough data | | **Branding** | 8.2 (1208 reviews) | Not enough data | | **Multimedia Support** | 8.1 (1073 reviews) | Not enough data | | **Multilingual Surveys** | 8.1 (906 reviews) | Not enough data | #### Survey Insights | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Reporting & Analytics** | 8.6 (1417 reviews) | Not enough data | | **BI Tools Integration** | 8.0 (946 reviews) | Not enough data | | **Data Exporting** | 8.5 (1267 reviews) | Not enough data | | **Permissions** | 8.4 (1138 reviews) | Not enough data | #### Agentic AI - Survey | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Adaptive Learning** | 7.6 (147 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (152 reviews) | Not enough data | | **Decision Making** | 8.0 (153 reviews) | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **SurveyMonkey** | 8.3/10 | 246 | | **Zonka Feedback** | N/A | N/A | #### Customization | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Custom Fields** | 8.6 (209 reviews) | Not enough data | | **Conditional Logic** | 8.3 (194 reviews) | Not enough data | | **Multi-page Forms** | 8.7 (214 reviews) | Not enough data | | **Design** | 8.6 (228 reviews) | Not enough data | #### Additional Functionality | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Embedded Forms** | 8.3 (173 reviews) | Not enough data | | **Offline Capability** | 7.6 (151 reviews) | Not enough data | | **Notifications** | 8.3 (197 reviews) | Not enough data | | **Payments** | 7.8 (150 reviews) | Not enough data | | **Mobile Forms** | 8.5 (205 reviews) | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **SurveyMonkey** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | #### Setup | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Integration** | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | #### Data | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Security** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | #### Analysis | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Language Identification** | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | #### Customization | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | | **Custom Extension** | Not enough data | Not enough data | | **Compositionality** | Not enough data | Not enough data | #### Generative AI | Feature | SurveyMonkey | Zonka Feedback | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) **Unique to Zonka Feedback (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis) --- ## Reviewer Demographics ### By Company Size | Segment | SurveyMonkey | Zonka Feedback | |---|---|---| | **Small-Business** | 36.5% | 64.1% | | **Mid-Market** | 34.1% | 29.5% | | **Enterprise** | 29.4% | 6.4% | ### By Industry #### SurveyMonkey - **Education Management:** 8.5% - **Hospital & Health Care:** 5.9% - **Higher Education:** 5.8% - **Marketing and Advertising:** 5.1% - **Information Technology and Services:** 4.9% - **Non-Profit Organization Management:** 4.8% - **Computer Software:** 3.7% - **Financial Services:** 3.2% - **Retail:** 2.6% - **Health, Wellness and Fitness:** 2.1% - **Other:** 53.4% #### Zonka Feedback - **Hospital & Health Care:** 7.7% - **Education Management:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 6.4% - **Financial Services:** 5.1% - **Health, Wellness and Fitness:** 5.1% - **Professional Training & Coaching:** 5.1% - **Computer Software:** 5.1% - **Retail:** 3.8% - **Non-Profit Organization Management:** 3.8% - **Other:** 42.3% --- ## Alternatives ### Alternatives to SurveyMonkey - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews) ### Alternatives to Zonka Feedback - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4080 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (488 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews) --- ## Top Discussions ### SurveyMonkey - Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes > **Top comment:** "Hello Ravish, We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..." - Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy." - Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs." - Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous. This option is in the 'Collect Responses' section. " - Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..." ### Zonka Feedback No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/surveymonkey-vs-zonka-feedback)