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Compare SurveyMonkey and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
SurveyMonkey
Star Rating
(23,387)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZonka Feedback
Star Rating
(80)4.7 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its intuitive interface and straightforward survey creation process. Users appreciate the variety of templates and question types available, making it easy to tailor surveys to their needs.
- Users say Zonka Feedback has made significant strides in transforming its platform into a strategic asset for organizations. Reviewers highlight its ability to convert subjective client experiences into measurable KPIs, showcasing its effectiveness in driving actionable insights.
- According to verified reviews, SurveyMonkey stands out for its robust data collection capabilities, with users noting the ease of updating and analyzing surveys. This efficiency is a key factor for teams looking to streamline their feedback processes.
- Reviewers mention that Zonka Feedback offers exceptional customer support, with specific praise for team members like Prabhav Vatsa, who are noted for their responsiveness and helpfulness. This level of support can be a significant advantage for users needing assistance.
- G2 reviewers highlight that while SurveyMonkey has a higher overall satisfaction score, Zonka Feedback's recent updates and feature enhancements have improved its functionality, making it a competitive option for businesses looking for a comprehensive feedback tool.
- Users report that SurveyMonkey's extensive review history and high volume of recent feedback contribute to its reliability, while Zonka Feedback, despite having fewer reviews, is praised for its rapid improvements and compliance achievements, indicating a commitment to evolving its platform.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveyMonkey
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
20,554
9.2
53
Ease of Use
9.2
20,670
9.3
55
Ease of Setup
9.0
8,006
9.1
39
Ease of Admin
8.9
7,610
9.1
35
Quality of Support
8.6
14,584
9.4
50
Has the product been a good partner in doing business?
8.8
6,660
9.5
33
Product Direction (% positive)
7.7
20,115
9.5
50
Features by Category
Analytics
Not enough data
9.7
19
Not enough data
9.8
18
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
148
8.2
19
8.1
145
8.1
20
8.1
151
8.4
20
Feedback Analysis
8.1
145
8.0
18
7.9
145
7.8
13
7.6
138
8.9
20
Feedback Sources
8.1
147
8.5
20
9.0
159
8.7
21
7.8
139
7.8
15
7.7
137
8.5
16
Generative AI
7.4
131
6.2
11
7.6
83
6.7
10
Survey Management
9.0
1433
Not enough data
8.9
1421
Not enough data
8.6
1351
Not enough data
8.8
1395
Not enough data
Survey Customization
8.5
1159
Not enough data
8.2
1196
Not enough data
8.1
1076
Not enough data
8.1
906
Not enough data
Survey Insights
8.6
1363
Not enough data
8.0
936
Not enough data
8.5
1257
Not enough data
8.4
1135
Not enough data
Agentic AI - Survey
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Not enough data
Customization
8.6
209
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
227
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Survey and Online Form Builder
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zonka Feedback has no discussions with answers
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