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Compare SurveyMonkey and Zonka Feedback 
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At a Glance
Market Segments
Small-Business (36.3% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
SurveyMonkey
Star Rating
(23,267)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZonka Feedback
Star Rating
(79)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey's "Survey Builder" is intuitive and user-friendly, scoring 9.0, while Zonka Feedback's builder is slightly better at 9.1, making it easier for users to create surveys quickly.
- Reviewers mention that Zonka Feedback excels in "Quality of Support" with a score of 9.5 compared to SurveyMonkey's 8.6, indicating that users find Zonka's customer service more responsive and helpful.
- G2 users highlight Zonka Feedback's "Multilingual Support" as a standout feature, scoring 9.3, which is crucial for businesses operating in diverse markets, while SurveyMonkey's score of 7.9 indicates room for improvement in this area.
- Users on G2 appreciate Zonka Feedback's "NPS/CSAT Scoring" feature, which scores 8.9, as it provides more robust analytics compared to SurveyMonkey's lower score of 7.2, making it a better choice for businesses focused on customer satisfaction metrics.
- Reviewers say that Zonka Feedback's "Customization" options, particularly "Multiple Branding Support" at 9.3, allow for greater flexibility in branding compared to SurveyMonkey's score of 8.4, which is beneficial for companies with multiple products or services.
- Users report that Zonka Feedback's "Feedback Management" capabilities, especially in "Tagging" and "Segmentation," score higher at 8.5 and 8.1 respectively, compared to SurveyMonkey's scores of 7.3 and 7.6, indicating a more effective way to manage and analyze feedback.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveyMonkey
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
20,452
9.2
53
Ease of Use
9.2
20,564
9.3
55
Ease of Setup
9.0
7,903
9.1
39
Ease of Admin
8.9
7,583
9.1
35
Quality of Support
8.6
14,500
9.4
50
Has the product been a good partner in doing business?
8.8
6,632
9.5
33
Product Direction (% positive)
7.7
20,015
9.5
50
Features by Category
Analytics
Not enough data
9.7
19
Not enough data
9.8
18
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
146
8.2
19
8.0
143
8.1
20
8.1
144
8.4
20
Feedback Analysis
8.1
141
8.0
18
7.9
140
7.8
13
7.6
136
8.9
20
Feedback Sources
8.1
142
8.5
20
8.9
142
8.7
21
7.8
138
7.8
15
7.7
137
8.5
16
Generative AI
7.3
130
6.2
11
7.6
84
6.7
10
Survey Management
9.0
1369
Not enough data
8.9
1397
Not enough data
8.6
1317
Not enough data
8.8
1359
Not enough data
Survey Customization
8.5
1143
Not enough data
8.2
1177
Not enough data
8.1
1069
Not enough data
8.1
896
Not enough data
Survey Insights
8.6
1304
Not enough data
8.0
926
Not enough data
8.5
1239
Not enough data
8.4
1129
Not enough data
Agentic AI - Survey
7.6
144
Not enough data
7.7
143
Not enough data
7.9
144
Not enough data
Customization
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Not enough data
Additional Functionality
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Survey and Online Form Builder
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zonka Feedback has no discussions with answers
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