Introducing G2.ai, the future of software buying.Try now
Compare SurveyMonkey and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
SurveyMonkey
Star Rating
(23,316)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZonka Feedback
Star Rating
(79)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface and predefined templates. One user mentioned the ease of creating a global survey in just a few days, showcasing its efficiency for quick deployments.
- Users say Zonka Feedback stands out for its exceptional customer support, with specific praise for team members like Prabhav Vatsa, who is noted for being highly responsive and pleasant to work with. This level of support can be a significant advantage for teams needing assistance during their survey processes.
- Reviewers mention that SurveyMonkey's extensive library of over 500 expert-written templates allows for scientifically sound data collection, making it a preferred choice for users who prioritize research integrity in their surveys.
- According to verified reviews, Zonka Feedback is recognized for its customization capabilities, allowing users to tailor the platform to their specific needs. This flexibility is particularly beneficial for organizations with unique survey requirements.
- G2 reviewers highlight that while SurveyMonkey has a higher overall satisfaction score, Zonka Feedback's users appreciate its ease of setup and integration, especially with Salesforce, which enhances the user experience for those looking to streamline their feedback processes.
- Users report that despite SurveyMonkey's higher G2 score, Zonka Feedback's recent reviews indicate a strong commitment to product direction and user satisfaction, with many users feeling that the platform is evolving to meet their needs effectively.
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
SurveyMonkey
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
20,499
9.2
53
Ease of Use
9.2
20,611
9.3
55
Ease of Setup
9.0
7,948
9.1
39
Ease of Admin
8.9
7,599
9.1
35
Quality of Support
8.6
14,538
9.4
50
Has the product been a good partner in doing business?
8.8
6,649
9.5
33
Product Direction (% positive)
7.7
20,061
9.5
50
Features by Category
Analytics
Not enough data
9.7
19
Not enough data
9.8
18
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.7
148
8.2
19
8.1
145
8.1
20
8.1
146
8.4
20
Feedback Analysis
8.2
143
8.0
18
7.9
142
7.8
13
7.6
138
8.9
20
Feedback Sources
8.1
144
8.5
20
9.0
148
8.7
21
7.8
139
7.8
15
7.7
138
8.5
16
Generative AI
7.3
131
6.2
11
7.6
84
6.7
10
Survey Management
9.0
1403
Not enough data
8.9
1406
Not enough data
8.6
1330
Not enough data
8.8
1372
Not enough data
Survey Customization
8.5
1151
Not enough data
8.2
1186
Not enough data
8.1
1074
Not enough data
8.1
901
Not enough data
Survey Insights
8.6
1330
Not enough data
8.0
930
Not enough data
8.5
1244
Not enough data
8.4
1132
Not enough data
Agentic AI - Survey
7.6
147
Not enough data
7.7
146
Not enough data
8.0
150
Not enough data
Customization
8.6
209
Not enough data
8.3
193
Not enough data
8.7
214
Not enough data
8.6
224
Not enough data
Additional Functionality
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
SurveyMonkey is categorized as Survey and Online Form Builder
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zonka Feedback has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
