When I Work Reviews & Product Details

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

Product Website

Seller

When I Work

Discussions

When I Work Community

Languages Supported

English

Product Description

Simple employee scheduling software and online time clock with free scheduling apps and time clock apps. Send mobile alerts to your staff about their shifts.

Overview by

Al Kaplan

Pricing

Pricing provided by When I Work.

Single Location or Schedule

$2.50

1 user Per Month

View More Pricing Information

When I Work Integrations

(3)

Verified by When I Work

When I Work Media

The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...

With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...

Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs

View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.

Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.

Official Downloads

(1)

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Angelica K.

Payroll Manager

Mid-Market (51-1000 emp.)

10/30/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Attendance Software"

4/5

What do you like best about When I Work?

When I Work is a user friendly software to work. I learn it very quickly.

It is time saving. Easy way to track employees clock in. Customer support is very quick to connect. I use it on daily basis. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes, they don't have a real time solution for the issues. It is having issue with the work chat most of the time. Rest everything is fine. Review collected by and hosted on G2.com.

Response from Lindsey J of When I Work

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Hi Angelica,

Lindsey here from When I Work. Thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team!

If any questions arise, please submit a ticket to us (https://help.wheniwork.com/submit-a-ticket/. ) and we'd be more than happy to help.

Thank you!

Warmly,

Lindsey

Halle L.

Vet assistant Small animal kennel lead

Mid-Market (51-1000 emp.)

1/28/2025

"Great"

5/5

What do you like best about When I Work?

This is easy to use and very user friendly Review collected by and hosted on G2.com.

What do you dislike about When I Work?

havnt seen anything yet that i do not like Review collected by and hosted on G2.com.

Response from Shanyce S of When I Work

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Hi Halle,

Shanyce here from When I Work. Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work

If anything happens to come up please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We're here to help.

Kindly,

Shanyce

Verified User in Retail

Mid-Market (51-1000 emp.)

4/8/2025

"Great customer service!"

4/5

What do you like best about When I Work?

The customer service is always so knowledgeable and helpful Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Bugs are always priority but I wish enhancements were taken more seriously Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hello there,

Dawn here from When I Work. Thank you so much for taking the time to leave such a wonderful review!

We're thrilled to hear that you've found our customer service team to be knowledgeable and helpful. That truly means a lot to us.

We’re continuously working to address bugs and explore new enhancements to improve the experience for our users. Your feedback plays a big role in that process, and we sincerely appreciate you sharing it with us.

Thanks again for being a part of the When I Work community!

Warmly,

Dawn

Deepz H.

HR /Payroll Manager

Mid-Market (51-1000 emp.)

10/25/2024

"Nice Scheduling application"

5/5

What do you like best about When I Work?

Scheduling and Timesheet/ Integrations

Easy to req time off Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Chat option is not good, they can improve on that Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Deepz,

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are so glad to hear you’re happy with our app!

Regarding your comments about the chat option, we definitely want to improve this feature, and our Customer Care team would love to hear more about your experience. Please submit a ticket using the link below so we can assist you further and work on making the chat feature better for you:

https://help.wheniwork.com/submit-a-ticket/

Thanks again for sharing your thoughts with us—we look forward to hearing from you!

Warmest wishes,

Dawn

Nick U.

Area Supervisor

Mid-Market (51-1000 emp.)

9/5/2024

"New Scheduling Program"

5/5

What do you like best about When I Work?

It is working really well and easy to use on the users end and schedulers end Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It is not HIPPAA compliant which we had to formulate a work around. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi Nick,

Shab here from When I Work. Thank you kindly for your wonderful review!

We appreciate you taking the time to reach out to us. If any questions arise, please submit a ticket to us (https://help.wheniwork.com/submit-a-ticket/. ) and we'd be more than happy to help.

Thank you!

Warmly,

Shab

Bill M.

Agent

Mid-Market (51-1000 emp.)

7/30/2024

"Best Schedule Manager So Far!"

4.5/5

What do you like best about When I Work?

Easy to use and detailed information are displayed from the moment you logged in to the page. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

They dont display the request time offs of the employees. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi Bill,

Shab here from When I Work. Thank you kindly for your valuable insights regarding When I Work! Regarding Time Off requests, Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!

Thank you again for taking the time to write us your suggestions and feedback as we love learning how we can improve!

Warmly,

Shab

Heather C.

Human Resources Manager

Mid-Market (51-1000 emp.)

7/17/2024

"Great for Companies with multiple areas!"

5/5

What do you like best about When I Work?

The scheduling area is great! They have an auto-fill and you can create multiple areas and assign each employee to the correct area. They also have amazing customer service! Review collected by and hosted on G2.com.

What do you dislike about When I Work?

You cannot remove individual messages from the chat. You have to remove the entire thread and then recreate it. Review collected by and hosted on G2.com.

Response from Kat W of When I Work

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Hi Heather,

Kat from the Customer Care team here at When I Work. I just wanted to say a big thank you for your wonderful review!

We’re so excited to hear that When I Work has made such a positive impact on your scheduling needs. It’s great to know our Customer Care team has been able to support you!

We appreciate your feedback about the ability to delete a WorkChat message and understand how valuable this feature would be. Thank you for pointing this out.

If you have any more questions or need anything else, just let us know. We are here at When I Work whenever you need us!

Best,

Kat

Ashley M.

Mid-Market (51-1000 emp.)

2/23/2024

"When I work is really easy to use."

5/5

What do you like best about When I Work?

I like that everything I need is in one place. I also like that I can see the team schedule as well as my own personal schedule. It was easy to implement for the team and with how much we use it, I'm glad it's such an easy system to use. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Definitely the amount of emails. But that was an easy fix. Review collected by and hosted on G2.com.

Response from Ky D of When I Work

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Hi there Ashley,

Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for taking the time to leave us this detailed review!

We're so glad to hear that switching to When I Work has helped streamline your scheduling process and it's been easy to use and learn!

If you have any additional questions or concerns you can submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help!

Thank you for being a part of When I Work, Ashley!

Warm regards,

Melody G.

Director of Talent and Culture

Mid-Market (51-1000 emp.)

5/30/2024

"Almost too simple"

4/5

What do you like best about When I Work?

I like its intuitive ease of use. I like the ease of use for the employees in getting set up. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I dislike that we are not able to designate what supervisor/manager requests and notifications go to and that they just go to everyone classified as a supervisor/manager. Review collected by and hosted on G2.com.

Response from Jeremy S of When I Work

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Hey Melody,

Jeremy here with Customer Care, thank you so much for providing the review. I'd be happy to assist with notifications.

When assigning users with the Role Manager and Supervisor they would receive notifications for users that share the same scheduling assignments as their profiles. You can assign specific schedules to the Manager Role, this would still allow them to view all schedules but only give them notifications for users who are assigned to the same schedule. You can assign Supervisor Role users to specific schedules, this would limit them to view only the schedules and users that are assigned to the same schedules as them and would send notifications based on those schedules.

If you have any questions please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to further assist!

Best,

Jeremy

Leslie A.

Operation's Manager

Small-Business (50 or fewer emp.)

6/12/2024

"It's easy to be an organized boss with this tool."

5/5

What do you like best about When I Work?

The graphics, it's very user friendly, I enjoy the work there. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I am unable to edit my employees emails. Review collected by and hosted on G2.com.

Response from Ky D of When I Work

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Hi there Leslie,

Ky here from the Customer Care team at When I Work. I wanted to thank you for taking the time to leave us this awesome review!

We're so glad to hear When I Work has been a user-friendly service and has helped to create schedules and track your employees' hours.

We hear your feedback on the ability to edit your registered user's emails and we can definitely see how this would be useful. Thank you for bringing this to our attention.

Please let me know if you have any additional questions or concerns. I'm always happy to help!

Thank you for being a part of When I Work, Leslie!

Warm regards,