--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users appreciate the **ease of use** in creating content effortlessly without coding, backed by excellent customer support. (83 reviews) - Users praise the **unmatched customer support** from Whatfix, enhancing their onboarding and implementation process significantly. (65 reviews) - Users appreciate the **user-friendly navigation** of Whatfix, which simplifies training and enhances the overall experience. (54 reviews) - Users appreciate the **ease of content creation** with Whatfix, valuing quick support and seamless implementation. (52 reviews) - Users value the **intuitive no-code authoring** and **adaptive in-app guidance** of Whatfix, enhancing user support and engagement. (49 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (43 reviews) - Intuitive (31 reviews) - Simple (31 reviews) - Guidance (26 reviews) - Value (26 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and technical support to effectively utilize Whatfix. (29 reviews) - Users find the **complexity of setup and configuration** challenging, especially without technical support for advanced features. (19 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (19 reviews) - Users find **maintenance of large content libraries clunky** , along with limitations in analytics and missing B2B functionalities. (18 reviews) - Users find the **process time-consuming** , with complexities in deployment and limited usability affecting efficiency. (18 reviews) - Users notice a **lack of guidance** for advanced features in Whatfix, complicating their experience with complex workflows. (16 reviews) - Implementation Difficulties (14 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (13 reviews) - Limited Customization (13 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Aiding in change management and system training. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Whatfix?** The fact that Whatfix workflows overlay our actual system is extremely helpful in training new and existing users. Instead of separate step by step guides, users are guided through how to utilize the system within the system itself. **What do you dislike about Whatfix?** It can be difficult to keep Whatfix Workflows up to date with continuous system enhancements. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping to train new and existing users (with workflows), as well as keeping users up to date on new releases and bug fixes (carousel popups). ### 2. Whatfix review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Whatfix support 😊 for support, updates and guidance **What do you dislike about Whatfix?** The technical setup required as groundwork **What problems is Whatfix solving and how is that benefiting you?** Improving end user success rate ### 3. Whatfix provides excellent in-system support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Whatfix?** Whatfix is easy to use as an administrator with a lot of capabilities to make using the target system easier on the end user. Their Support is top-tier! **What do you dislike about Whatfix?** I Have not found anything to dislike about Whatfix. **What problems is Whatfix solving and how is that benefiting you?** Onboarding training for the system. Tip reminders at specific places in the system that are filtered to match data in the record. One tip added to the system increased user action by 50% over previous. **Official Response from Roxana Safranek:** > Thank you for the 5-star rating! We aim to provide a digital adoption product that delivers measurable value while delivering on our promise to offer unrivaled customer support. It's always appreciated when our customers take the time to validate that experience. Regards, Your Whatfix Team ### 4. Best of digital is coming our way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Whatfix?** Support Cost Effective Flexible Product Roadmap **What do you dislike about Whatfix?** Product is not robust Need more innovation Improvement needed in Analytics More customization to be offered for DAP elements **What problems is Whatfix solving and how is that benefiting you?** Self Help, Onboard new employees, announcments, feedback from end user ### 5. The Whatfix team is always there when you need them. **Rating:** 4.0/5.0 stars **Reviewed by:** Ka C. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Whatfix?** The product and support teams are always committed to finding solutions to our issues. **What do you dislike about Whatfix?** So far, everything has been in line with our expectations **What problems is Whatfix solving and how is that benefiting you?** Tracking user behavior ### 6. Whatfix - A system training, Process supporting Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Whatfix?** Its ease of use and the support provided. It has a number of useful features, especially the Smart Tips **What do you dislike about Whatfix?** Switching on and off the extensions for preview mode can be confusing **What problems is Whatfix solving and how is that benefiting you?** We have a process for what Good business looks, we can with Whatfix make sure the guidance is followed by our sales managers ### 7. Solid product and excellent service **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Whatfix?** The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues. **What do you dislike about Whatfix?** The initial installation wasn't as customizable as I had hoped, but that may have more to do with the previous DAP software I used. **What problems is Whatfix solving and how is that benefiting you?** Being able to add in-app user guide content without relying on development resources. And tracking our user actions through detailed analytics. ### 8. Mars Veterinary Health Whatfix review **Rating:** 5.0/5.0 stars **Reviewed by:** hugh E. | Digital Adoption Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Whatfix?** Whatfix is a success platform not just a Digital Adoption platform. It offers an integrated solution that supports end users and brings the development side use metrics. This allows the training teams to evaluate the success of the training and where it falls short as well as offering feedback to the development team to improve the product. WhatFix is also an agile company. they understand that their platform must evolve as the industry evolves. Folding AI into the platform to streamline customization to meet the needs of their clients keeps the management and implementation of changes easy to deliver. You can say all you want about a product but in the end it is the people that make the overall experience both successful but also pleasurable. I have found at every level that the Whatfix team is engaging and eager to understand and help deliver the best possible experience for our company and the many associated we serve. **What do you dislike about Whatfix?** In all business relationships there are positive and negative scenarios and many times you have to look at the balance sheet to determine if the relationship works in your favor. This has not been my experience at all. From the start our relations ship has been one of mutual success. Their products may not exactly meet our companies need as it comes off the shelf. One could ask that it be modified to meet just our companies need. However, if you step back and look at your need through their lens you see a solution that benefits their platform and your business needs. This is how we have worked together to meet in the middle to the benefit each. What do I dislike? I dislike that it took so long to begin working with them. **What problems is Whatfix solving and how is that benefiting you?** We have developed a hospital operations platform to serve over four thousand hospitals across the globe. To offer the best possible medical care for our patients and the best possible quality of work life for all of our associates. We are tasked to deploy this to the many business units that make up this network of hospitals over the next three to five years, while the platform is also being developed and modified to support the many different hospital types, languages, cultures, and environments. Being able to train and harmonize usage of this platform under these constraints can only be achieved through a readily available “at the elbow” training and change management system like Whatfix. Gaining usage metrics as the system is being developed is key to its success. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience with Whatfix. We're pleased to hear that the platform has been instrumental in supporting your hospital operations platform and that you've had a positive working relationship with our team. We appreciate your feedback and look forward to continuing to provide valuable solutions for your company. ### 9. Easy to understand flows, pop-ups, and smart tips. **Rating:** 4.5/5.0 stars **Reviewed by:** Wilfredo Jr V. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Whatfix?** The flows are easy to understand, which can help our Support Engineers, New Hires, Customer Support, and even tenured employees who need a refresher. The pop-ups can help the engineers with the latest updates or any important announcements. **What do you dislike about Whatfix?** I think the flows aren’t working properly, and we need to check or re-send the flow. However, this is only a minimal situation wherein the flows aren’t working, and it can be addressed properly. **What problems is Whatfix solving and how is that benefiting you?** My only experience is when one of the flows I added doesn't work after sending it to production. However, Whatfix support handled it properly, so after a few troubleshooting sessions, the flow worked properly. I didn't know the exact issue, but I think it's a permission issue, and they allowed it on their end. **Official Response from Gayatri Karthy:** > We are glad to hear that you find our flows, pop-ups, and smart tips easy to understand and helpful for your team. We apologize for any inconvenience caused by the flows not working properly, and we appreciate your understanding as we work to address this issue. Thank you for sharing your experience with our support team, and we are committed to providing timely and effective solutions for any issues that may arise. ### 10. Proactive Product and Phenomenal Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lesley R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Whatfix?** Support accessibility, responsiveness, and detail. Proactive product design practices (they actually reach out to customers to get feedback before they develop or enhance features). Knowledgebase integration feature. Access to Whatfix-user community. **What do you dislike about Whatfix?** Admin user experience was not very intuitive for me. **What problems is Whatfix solving and how is that benefiting you?** We can use Whatfix to reach the masses: we use NPS survey to survey all end users of our product; we are able to get documentation to our end users where they are, at the point of need. Next, we'll be using it to advertise other learning content located in our LMS to bring additional awareness to all the great learning and documentation tools/content that are available to all users not just those that are in the process of implementing our product. **Official Response from Gayatri Karthy:** > We're thrilled to hear that you appreciate our support accessibility, responsiveness, and proactive product design practices. We're constantly working to enhance the admin user experience, and we appreciate your feedback on this. Thank you for sharing how Whatfix is benefiting you in reaching the masses and improving the end user experience. ### 11. Great team & product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Whatfix?** The whatfix web extension is an valuable tool to build and test content outside of a content managment system. Whatfix also has a comprehension learn platform with users can self learn the tools features at their own pace. **What do you dislike about Whatfix?** Like alot of software companies, I wish there was more insight and direction on the implementation and discovery process. Having a clear understanding on what is expected & deliverables. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is solving a number of problems including customer communications, improving onboarding, training and implementation as well as new product and feature releases. ### 12. Constantly improving and evolving Digital Adoption Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Whatfix?** From back-office engineers to Customer Sucess Managers and the daily front-line technical support team, everyone I work with is dedicated to making the system work, and us successful. We chose Whatfix as the platform with the capabilities we needed, the lowest learning curve, and the quickest implementation. Their team was with us on day 1 and has been there to support us ever since. As a company, Whatfix is extremely receptive to our feedback and uses it to evolve and improve its product line with every release. I couldn't ask for a better partnership in the digital adoption process. **What do you dislike about Whatfix?** We use a very complex customized business system, highly adapted to our customers. To be effective, Whatfix has been required to create a customized system to meet our needs. This naturally creates bugs that must be worked through. However, their willingness to meet us where we are, discover what's required in our solution strategy, and build it, is what makes them a great company to work with. **What problems is Whatfix solving and how is that benefiting you?** Attrition is the bane of business, and we use Whatfix to meet the new employee on day 1, ensuring that they have the tools needed to integrate into their team and their role. This action doesn't stop after the initial onboarding but continues as we can provide contextual support built into the applications that the employee uses in their everyday work. Successful employees equal gains in productivity and reductions in attrition. Whatfix is supporting us in that mission. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience with Whatfix. We understand the challenges of integrating a complex customized business system, and we're glad to hear that our team has been able to work with you to create a solution that meets your needs. We value your partnership and look forward to continuing to support your digital adoption process. ### 13. I have a great experience, I learn new things each day! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** I like that Whatfix is so easy to use. The support staff are wonderful and very helpful. **What do you dislike about Whatfix?** At the moment there is nothing bad to say about whatfix. **What problems is Whatfix solving and how is that benefiting you?** It helps us for our users to get to know the system better with help from articles, videos and work flows ### 14. Succces! **Rating:** 4.5/5.0 stars **Reviewed by:** Kayli H. | Support and Technologies Adoption Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Whatfix?** I like that we can meet our end-users where they are at and we can address their concerns live in our Salesforce application making their support needs on-demand. **What do you dislike about Whatfix?** The product and analytics can sometimes be very frustrating. It is not always intuitive, support's solution often requires CSS which we were told was not necessary to know to use and sometimes the flows will randomly break. I also wish there was an accurate way of knowing how many of our users have downloaded the browser extension. **What problems is Whatfix solving and how is that benefiting you?** We are using it as an in-app guidance system for our users to learn and use the products we develop as well as host our support documentation. **Official Response from Gayatri Karthy:** > Thank you for your feedback! We're glad to hear that you appreciate our ability to meet end-users where they are and provide on-demand support within Salesforce. We understand your frustration with the product and analytics at times. We are constantly working to improve the intuitiveness of our platform and minimize the need for CSS. We apologize for any inconvenience caused by flows breaking randomly, and our support team is always here to assist you in resolving any issues you encounter. Whatfix is designed to solve the problem of user onboarding and product adoption. By providing in-app guidance and hosting support documentation, we aim to make it easier for users to learn and use the products you develop. We appreciate your feedback and will continue to work on enhancing our product to better meet your needs. If you have any further concerns or questions, please don't hesitate to reach out to us. ### 15. Best DAP platform on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Whatfix?** The customer service is great. And the content is easy to create, and the platform easy to learn. **What do you dislike about Whatfix?** It is a bit buggy. The quality assurance process could be better. **What problems is Whatfix solving and how is that benefiting you?** Helping to increase utilization of the platform and prevent user error. ### 16. Powerful and Robust yet simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Whatfix?** The ease of change. Often maiking a production facing change can be cumpbersome involving other team member's time and efforts. With Whatfix I make the change myself. No Coding. No Waiting. **What do you dislike about Whatfix?** I have to really think on this one....Perhaps, the inability to have SmartTips as a Searchable item in the Self Help Widget. **What problems is Whatfix solving and how is that benefiting you?** Anaylitics of a user's journey in our application. Whatfix has made some incredible improvements regarding this feature. ### 17. Transforming User Experience - Our 03 Year Journey with Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Whatfix?** Seam less user onboarding, integration along with great support **What do you dislike about Whatfix?** Nothing yet, Whatfix is highly efficient tool **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us to address: # Complex user onboarding use cases using interactive walkthroughs and guide tours. This helped our users to quickly acquainted with our software, reducing the learning curve and increasing productivity. # It provides in-app guidance, which allow users to find answers without moving out of the application, which eventually reduced support tickets. # Analytics and insights provide data driven approach to understand user behaviour and identifying their pain points. # Personalized experience based on roles which further reduces distraction and cognitive load **Official Response from Gayatri Karthy:** > Thank you for your feedback! We're glad to hear that Whatfix is efficiently addressing your user onboarding needs and providing in-app guidance to reduce support tickets. ### 18. Helpful tool for complex systems **Rating:** 4.0/5.0 stars **Reviewed by:** Dom B. | Software Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Whatfix?** Users are able to follow complex system processes with minimal training. **What do you dislike about Whatfix?** It can sometimes be difficult to attach steps to elements in Flows. **What problems is Whatfix solving and how is that benefiting you?** System is omplex and processes have many steps that are hard to remember and require long time to train. Whatfix has reduced our training time from several hours to less than 2. **Official Response from Gayatri Karthy:** > It's great to hear that Whatfix has significantly reduced your training time and made processes easier to follow. We appreciate your support! ### 19. Excellent service, flexible pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Whatfix?** Managed services are very responsive. Love the fact we get a dedicated account rep and tech lead as opposed to other companies that rotate a variety of people on and off where context is lost. **What do you dislike about Whatfix?** No large complaints. Everything works as intended **What problems is Whatfix solving and how is that benefiting you?** We use Whatfix to guide users through complex screen flows ### 20. Simplifying User Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Whatfix?** Easy to setup and implement on your site, Whatfix has a comprehensive set of features available including interactive tours, popups, beacons and surveys. It also offers a fantastic range of analytics tools that provide valuable insights into user behavior and engagement. This makes it very effective for user onboarding and training our users on our system with minimal intervention. Overall, Whatfix streamlines our onboarding process, making it easier to guide users and track their progress. **What do you dislike about Whatfix?** Whatfix offers so much functionality that it can be difficult to navigate and fully utilize all the available tools. Additionally, having two different analytics dashboards can add to this confusion, making it harder to consolidate and interpret the data efficiently. It may be beneficial if the interface were streamlined to simplify the user experience and reduce the learning curve. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us address the challenge of effectively onboarding new users by providing interactive guidance and demonstrations of our platform's features. This ensures that users can quickly understand and utilize the tools available to them. Additionally, Whatfix allows us to notify users of new features as they are released, ensuring they are always up-to-date and making the most of our platform. This results in improved user engagement and satisfaction, as well as a smoother onboarding experience. **Official Response from Gayatri Karthy:** > Thank you for sharing your detailed feedback on Whatfix! We're thrilled to hear that you find our platform easy to set up and effective for user onboarding. We appreciate your insights on areas for improvement, such as streamlining the interface for better navigation and consolidating analytics dashboards for easier data interpretation. Your input is valuable to us as we continuously strive to enhance our user experience. We'll definitely take your suggestions into consideration to further improve Whatfix. If you have any more feedback or need assistance with any features, please feel free to reach out to us. We're here to help and ensure you have a seamless experience with our platform. ### 21. Boosts Efficiency for User Training **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Whatfix?** I truly appreciate the variety of learning options in Whatfix. It empowers users to find information quickly, Users can explore at their own pace with the self-service options, or get clear, step-by-step guidance through the 'How To' features. It makes learning on Bullhorn accessible and engaging for everyone. This reduces reliance on formal training sessions and saves valuable time for both learners and trainers. **What do you dislike about Whatfix?** I can't think of any major drawbacks to Whatfix. There was a bit of a learning curve at first, but once you get the hang of it, creating content becomes quick and easy. **What problems is Whatfix solving and how is that benefiting you?** This is our first time using a digital adoption platform, and Whatfix has been a game-changer for creating training content! We previously struggled to keep our team engaged and informed about process updates. Now, with Whatfix, we can easily link materials from our existing repository and leverage the incredibly helpful pop-ups and Smart Tips to deliver targeted information directly within the workflow. **Official Response from Gayatri Karthy:** > We're delighted to hear that Whatfix has been a game-changer for creating training content and has helped in keeping your team engaged and informed about process updates. It's great to know that you can easily link materials from your existing repository and deliver targeted information directly within the workflow. ### 22. Great tool for guiding users through your Saas platform - exceptional ongoing support **Rating:** 4.5/5.0 stars **Reviewed by:** Jack N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Whatfix?** The thing that I like most about Whatfix is their proactive and ongoing customer support. We use Whatfix's DAP software to highlight flows within our SaaS patform. There is a great deal of functionality, so having the ongoing support to continue rolling out more and more sophisticated messaging is very helpful. **What do you dislike about Whatfix?** The only downside of Whatfix is the content creation platform, which can be overwhelming until it is mastered - but again, the support team are comprehensive in their assistance with this. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows us to create and manage messaging direct to users on our platform, without having to `go through our development team. This enables the business team to manage our messaging more dynamically, resulting in quicker and more effective communication with our clients, whilst also reducing demand on our dev team. **Official Response from Gayatri Karthy:** > Thank you for sharing your positive experience with Whatfix! We are thrilled to hear that you find our ongoing customer support exceptional. We understand that mastering the content creation platform can be overwhelming, but we are here to provide comprehensive assistance every step of the way. It's great to hear that Whatfix is helping you efficiently manage messaging to users on your platform, empowering your business team to communicate dynamically without relying on the development team. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We are here to support you in maximizing the benefits of Whatfix for your SaaS platform. ### 23. Using WhatFix for our clients across multiple products **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley S. | Senior Director of Learning Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Whatfix?** I love that we can deliver micro content to our clients in the workflow to help them better utilize our products. The beacon feature is excellent for notifying them when we have added enhancements so they optimize their experience. Integration and implementtion is easy, and the reporting features are useful in showing us how much our clients are using the tool (frequently). I greatly appreciate that the relationship we have with the WhatFix team is very collaborative. They have helped us create a success plan and are always open to our feedback about what we'd like to see on the roadmap. **What do you dislike about Whatfix?** I haven't found anything to dislike about the tool or the relationship. **What problems is Whatfix solving and how is that benefiting you?** WhatFix is reducing the number of "how-to" support tickets logged by clients and increasing utilization of our product features. This helps with customer retention. **Official Response from Gayatri Karthy:** > We're delighted to hear that WhatFix has been instrumental in reducing support tickets and increasing product feature utilization for your clients, ultimately contributing to customer retention. We appreciate your positive feedback about the ease of integration, implementation, and the collaborative relationship with our team! ### 24. Excellent customer support and superb product **Rating:** 5.0/5.0 stars **Reviewed by:** Christina P. | Senior Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Whatfix?** When we first learned about Whatfix, we thought it was too good to be true. I can tell you, that Whatfix has far exceeded our expectations and has been a valuable tool for our user base. Our dedicated CSM keeps tabs on our metrics, ROI, assists with new feature implementation, and has created custom solutions for our needs. We recently deployed point-of-need content to 1,500 users for a new paperless automated electronic workflow process. Whatfix was integral to the success of our project. **What do you dislike about Whatfix?** This isn't a downside for Whatfix, it's a limitation for the application we are using it with. Due to a technical complication with the applicaiton we are applying Whatfix to, users must download a Chrome browser plugin to see the Whatfix material. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows just in time job aid and training on our CRM which is accessed by about 1,700 users. **Official Response from Gayatri Karthy:** > Hi Christina, we are thrilled to hear that you are enjoying the excellent customer support and finding our product awesome. Our team is dedicated to exceeding expectations and providing value for our users. We appreciate your feedback and are glad to be integral to the success of your projects! ### 25. Intuitive tool for digital adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Jan Michael J. | Senior Technical Writer 2, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Whatfix?** They have great support. Haven't had an issue they weren't able to fix **What do you dislike about Whatfix?** Nothing to dislike per se, perhaps how the technology works when there's a slow internet connection. **What problems is Whatfix solving and how is that benefiting you?** For onboarding, automation of certain processes to ensure compliance, Important in-app/in-platform announcements. **Official Response from Gayatri Karthy:** > Thank you for your feedback! We're happy to hear that our support team has been able to address any issues you've encountered. We understand the importance of seamless technology performance, especially in low connectivity situations. ### 26. Best way for our clients to learn aspects of the software **Rating:** 4.5/5.0 stars **Reviewed by:** Jen M. | Audit Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Whatfix?** Our clients love being walked through a process step by step. Saves our employees time by not having to show them every little thing in the system. Also love the repository integration - we are a Microsoft 365 user, so being able to keep files in OneDrive and have those easily sync to the self help is a game changer for us. **What do you dislike about Whatfix?** Recently I've had a few issues with certain files not syncing properly from the repository integration, but the support team has been able to help every time. **What problems is Whatfix solving and how is that benefiting you?** Eases the burden on our customer support team - it allows us to provide training without having to do anything. **Official Response from Gayatri Karthy:** > We're pleased to hear that Whatfix is easing the burden on your customer support team and providing valuable training resources for your clients. We appreciate your feedback about the repository integration and are actively working to ensure a seamless syncing experience for all your files. ### 27. WhatFix reduces service tickets **Rating:** 4.5/5.0 stars **Reviewed by:** James K. | Application Training & Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Whatfix?** WhatFix really comes in handy when changes come to our ATS. I can post pop-ups or specifically placed Smart Tips which explain changes and updates. These easy-to-position pieces of information reduce work blockages in the field and reduce our ticket volume when workflows change. **What do you dislike about Whatfix?** The system can sometimes be cumbersome to implement. There is a LOT under the hood at WhatFix. **What problems is Whatfix solving and how is that benefiting you?** WhatFix allows me to provide information and answer questions in advance about changes to our ATS in real time, reducing our help desk ticket load. **Official Response from Gayatri Karthy:** > Thank you for sharing how Whatfix has benefited you by reducing work blockages and help desk ticket load. We're committed to providing solutions that make your job easier! ### 28. Whatfix - Integration story **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Whatfix?** It is very easy and user friendly to get an initial set of content up and running. It is easy to customise and configure to our use case and the ability to use a combination of guided workflows and videos is important. The fact we can tailor the content to different regions has also been very helpful. We had a couple of issues with deploying the guides across our multiple domains but the support team were very helpful and swift in getting those resolved. **What do you dislike about Whatfix?** There is a quirk in the Task list that if new content is added but a user has completed the previous items o nthe list then it will not show for that user. This was unexpected and was hard to figure out why it was not showing for some users but was for others. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is serving as our user and training guides, allowing us to onboard more customers with greater spped than we could previously. **Official Response from Gayatri Karthy:** > Thank you for sharing your positive experience with Whatfix! We are thrilled to hear that you find our platform easy to use and customize for your specific needs. We appreciate your feedback regarding the quirk in the Task list and apologize for any inconvenience it may have caused. Our team is constantly working on improving our platform, and we will address this issue to ensure a smoother user experience for all. If you have any further questions or need assistance, please feel free to reach out to our support team. We are here to help! Thank you for choosing Whatfix to enhance your user onboarding process. ### 29. WhatFix Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Whatfix?** The variety of different content available to be created and the ability to custimize the content to suit end user needs **What do you dislike about Whatfix?** The lack of stability and unreliability of content. I feel this is particular to desktop application experience. All of our content needs to be manually custimized and troubleshooted by WhatFix support before being able to work successfully. **What problems is Whatfix solving and how is that benefiting you?** Common errors and issues that end users run into. Also useful in adding reminders as smart tips/beacons for correct business procedures. **Official Response from Gayatri Karthy:** > Thank you for sharing your feedback. We understand the importance of stability and reliability, and we apologize for any inconvenience caused. Our team is working diligently to address these issues and improve the overall user experience. ### 30. Very supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Whatfix?** The amount of support received from the team. There was a lot of training on how to use the platform plus, assistance when it came time to create content. **What do you dislike about Whatfix?** Can't think of anything that I dislike about Whatfix **What problems is Whatfix solving and how is that benefiting you?** Making it easy for users to navigate our HR platform **Official Response from Gayatri Karthy:** > We're happy to hear that you found our team to be supportive and that the training and assistance were beneficial for you. Thank you for taking the time to share your experience! ### 31. Nice UX, high customizability and an excellent customer success team **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Head of Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Whatfix?** The Whatfix Studio UI is easy to use and provides a very rich feature set to drive product adoption—we're able to customize onboarding flows and add specific tooltips per tenant (account) and per user. Especially, the ability to identify specific elements in the product (we use AG grid which makes it tricky) is critical for us and Whatfix was the only tool among the ones evaluated that delivered that. Their implementation is hands-on and well managed. Also, the continuous checkins and support from their team is great! Recently integrated GitBook (our knowledge base) based on their suggestion and this has made the user experience more contextual based on the action they're taking. **What do you dislike about Whatfix?** One area for improvement would be the learning curve with the functionalities related to identifying elements via CSS. Their support team was very quick in helping us here, and we do this by ourselves now, but the UX flow for this could be made easier. **What problems is Whatfix solving and how is that benefiting you?** We've been using the product for 2 years now and Whatfix is critical to onboarding our users and giving them a top experience. We're able to identify problem areas our users face, give suggestions to our engineers and also specific actions based on the analytics. Our engagement rates have really improved since Whatfix! **Official Response from Gayatri Karthy:** > Thank you for your positive feedback! We're thrilled to hear that you are enjoying the Whatfix Studio UI and finding it easy to use. Our goal is to provide a rich feature set that allows for high customizability, so we're glad to hear that you are able to customize onboarding flows and add specific tooltips per tenant and user. We understand that the learning curve for identifying elements via CSS can be a challenge, and we appreciate your feedback. We are constantly working to improve the user experience, and we will take your suggestion into consideration to make this process easier in the future. We're glad to hear that Whatfix has been critical to onboarding your users and improving engagement rates. It's great to know that our tool is benefiting you by identifying problem areas, providing suggestions to your engineers, and offering specific actions based on analytics. Thank you for choosing Whatfix, and please don't hesitate to reach out if you need any further assistance or have any more feedback. ### 32. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Donya D. | Director Of Technology Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Whatfix?** In my time working with WhatFix, I've grown passionate about digital adoption and what we can hope to gain for our users increased satisfaction and efficiencies. But my favorite is working with great people. **What do you dislike about Whatfix?** There was some confusion on who was supporting our account and they made things a little awkward. But Deepak helped clear it up. **What problems is Whatfix solving and how is that benefiting you?** Increased understanding of workflows and processes within the system. **Official Response from Gayatri Karthy:** > We appreciate your feedback and are pleased to hear about your positive experience with our team and your passion for digital adoption. We apologize for any confusion with your account support, but we're glad that Deepak was able to help resolve the issue for you! ### 33. Great product and support team **Rating:** 4.5/5.0 stars **Reviewed by:** Du N. | Senior Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Whatfix?** What stands out most is the product's ability to navigate the intricacies of our enterprise applications. Unlike other solutions, Whatfix DAP excels in providing effective guidance in the context of our complex workflows. This adaptability has significantly contributed to a smoother onboarding process for our teams. The collaborative and proactive approach of Whatfix's support teams has been a highlight. Their responsiveness and commitment to treating our project as if it were their own have fostered a sense of partnership. The collaborative problem-solving sessions and dedication to finding optimal solutions have established a strong foundation for our ongoing collaboration. **What do you dislike about Whatfix?** The primary challenge revolves around technical issues, but it's acknowledged as a common aspect of software products. Despite encountering technical hiccups, the emphasis on listening to customer feedback and promptly resolving issues reflects a customer-centric approach. The belief that day by day, the product is evolving and becoming more refined. **What problems is Whatfix solving and how is that benefiting you?** With the expectation Whatfix DAP can help us to reduce training and support efforts, increase the productivity of our employees by putting a more efficient UX-layer to the top of our complex web applications **Official Response from Gayatri Karthy:** > Thank you for your positive feedback and for highlighting the strengths of Whatfix. We are glad to hear that our product's ability to navigate the intricacies of your enterprise applications has been helpful in your onboarding process. We take pride in our support team's collaborative and proactive approach, and we are thrilled that their responsiveness and commitment have fostered a sense of partnership. We understand that technical issues can be a challenge, but we appreciate your understanding that it is a common aspect of software products. We are constantly working on improving our product based on customer feedback, and we are confident that day by day, it is evolving and becoming more refined. We are happy to hear that Whatfix is helping you reduce training and support efforts, and increase the productivity of your employees. If you have any specific technical issues or concerns, please let us know, and we will be more than happy to assist you further. ### 34. Whatfix - Satisfy your associates moment of need **Rating:** 4.5/5.0 stars **Reviewed by:** Hope G. | Learning Leader - Personal Lines - Sentry University, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Whatfix?** It is a great tool for new associates to your company. It can improve their time to proficiency as well as assure your customer experience will be strong regardless of time with the company. Existing associates also find it helpful when getting to random calls that you only get a few times per year. Having WhatFix self help allows the associate to quickly find the information they need in their moment of need. **What do you dislike about Whatfix?** I would like to see whatfix be able to integrate with Seismic technology to allow searching with the outside tool to avoid duplication of help guides that have already been built. Seismic also needs to be open to this interaction with WhatFix. **What problems is Whatfix solving and how is that benefiting you?** WhatFix teams meet with us regularly to see how we are using the application and make suggestions on opportunities within the platform that we could consider using in the future. The team is quick to respond to any open issues to find resolution. **Official Response from Gayatri Karthy:** > Hi Hope, Thank you for sharing your positive experience with Whatfix. We're pleased to hear that it has been beneficial for both new and existing associates, and that the team has been responsive to your needs. We'll take note of your suggestion for potential future enhancements. ### 35. Great for onboarding new customers **Rating:** 3.5/5.0 stars **Reviewed by:** Celeste F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Whatfix?** Customer support has always been prompt, plus the product is easy to navigate for the customers completing the flows. **What do you dislike about Whatfix?** Sometimes editing a flow can be challenging, as well as some of the language on the back end of the product and support material is written more for a coding specialist. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us provide onboarding flows on the homepage of our SAS, so new members can start training themselves and start with implementation as soon as they sign in for the first time. **Official Response from Gayatri Karthy:** > Thank you for sharing your positive experience with our product and customer support. We understand the challenges you've faced with editing flows and the language used in the support material, and we will work on addressing these issues to enhance your experience. ### 36. Best way to save production time and increase user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Magali B. | Responsable Formation / Customer Onboarding Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Whatfix?** The team IS Always helpful and quickly available **What do you dislike about Whatfix?** Some settings are not that easy to set UP (visibility rules, conflict between contents ...) **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows to create and easely updates tutorials diretly on our customed platform. Hence, the user has Access to a full library of content whithout having to log in a LMS **Official Response from Gayatri Karthy:** > We appreciate your kind words about our team's responsiveness. We recognize the challenges you've faced with certain settings and conflicts. Your feedback will be used to drive improvements in our platform's functionality and user experience. ### 37. Great Product & Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Paula Andrea M. | Business Applications Training Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Whatfix?** I love the Whatfix product as it helps connect important information to users in a timely fashion. However, the collabortion with the Whatfix team has been equally valuable. Their expertise and strong emotional intelligence allow us to outline options to craft the most effective solutions for our users. **What do you dislike about Whatfix?** Nothing I dislike, however, I find the most productive meetings with Whatfix occur when there are fewer Whatfix team members. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows users to get the most current and applicable information, which is important as our platform is very dynamic. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience! We are committed to providing effective solutions and are glad to hear that Whatfix has been valuable for your dynamic platform. ### 38. Great way of guiding cutomers and reduce support tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Whatfix?** I love how the product keeps improving, since we started using whatfix the product has changed a lot in agood way, it is easy to create great impact on customers daily activities, and help them be self-reliant. Also the support of whatfix is great, most requests get resolved quickly. **What do you dislike about Whatfix?** I see improvements on their repository crawling, we recently switch from an out of the box solution to a custom repository and it has taken a lot of time, but I must say the out of the box repositories are in general great, but the content crawling takes really long as well **What problems is Whatfix solving and how is that benefiting you?** Reduce support tickets Onboard customers Make support content more accessible **Official Response from Gayatri Karthy:** > Thank you for your positive feedback! We are committed to providing a seamless experience for our customers and will continue to enhance our product to meet your needs. Best, Your Whatfix Team ### 39. Whatfix has revolutionised the way we communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Amy G. | Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Whatfix?** Whatfix is so versatile as a platform. From training and onboarding, to communications and analytics, it's helped bring our business into the digital age. It's easy to use - I could make flows and widgets from day 1 of using it. It's very intuitive and the whatfix team have been incredible with their support and expertise! **What do you dislike about Whatfix?** There have been a few teething problems, such as certain elements not latching properly. The Whatfix team have provided workarounds and are very quick at finding solutions. The other issue we've had is around a mobile app - we're unable to design as the app has a different configuration to the desktop version **What problems is Whatfix solving and how is that benefiting you?** We have implemented a brand new system. Our employees aren't used to using anything advanced with a lot of functionality, so adoption so far has been slow. There are fields that they must complete but aren't mandatory, and prospective customers that they need to contact but don't. Whatfix helps us by provided self-help - step by step flows, videos, and troubleshooting, all over-laid onto the live system, so users can complete tasks and learn all at once, reducing training time significantly. Where we have single-person dependencies, if that person is absent, anyone can step in and pick up their tasks using whatfix. Using Smart Tips, we can ensure that fields are completed in the correct way, meaning our data is clean and complete. We can nudge sales reps based on their action and/or inaction on the system; meaning we can remind them via a pop-up to contact prospective customers. **Official Response from Krutika Mathihalli:** > Hi Amy, thank you for taking the time to share your experience with Whatfix. We are delighted to hear that Whatfix has played a pivotal role in revolutionizing the way your team communicates and operates. Regarding the issue with elements not latching properly, we are actively investigating this matter with our team to identify the root cause and implement a permanent solution. In the meantime, we're glad to hear that our team has provided workarounds to mitigate the impact, and we're committed to resolving this issue promptly. Our team is collaborating to address this and ensure a seamless experience across platforms. Our overarching goal is to enhance the product's self-servicability, minimizing the need for external support. To this end, we're actively working on making the product more reliable and providing additional configuration options directly within the product. We understand the challenges you've encountered with the mobile app configuration differing from the desktop version. We sincerely appreciate your partnership and are dedicated to continually improving Whatfix to meet and exceed your expectations. Thank you once again for your valuable feedback. ### 40. Bugs and integration issues. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Whatfix?** I love the Studio and how detailed it is. The UI of what fix is grat as well and very easy to use. **What do you dislike about Whatfix?** It has bugs. The ability to creat content is easy enough but when you hit roadblocks where functions of the WhatFix software are not appearing on WhatFix or it's ability to integrate with SaleForce and other softwares like Zoom. It seems like it needs some TLC on the back end to avoid these issues. **What problems is Whatfix solving and how is that benefiting you?** It is reducing the amount of tickets and requests we get for Salesforce problems. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience with us. We are glad to hear that you find the Studio and UI of Whatfix easy to use. We understand the importance of seamless integration with other software and are actively working on improving this aspect to provide a more reliable experience for our users. ### 41. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Nehachandra B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Whatfix?** Whatfix has helped me serve my customers better. It allows our company to navigate the customers thoughtout our website, while leads to better customer experience. **What do you dislike about Whatfix?** They cannt integrate with backend data bases of our company. Once a journey is created, and the journey is re-located on the page the navigations needs to be changed as the journey is created based on the element on the page. **What problems is Whatfix solving and how is that benefiting you?** When a customer lands on our website and don't know where to go or out to navigate through the journey, Whafic helps us guide the customer step by step. **Official Response from Gayatri Karthy:** > It's great to hear that Whatfix is solving the problem of guiding customers through your website and improving their navigation experience. We're committed to continuously enhancing our platform to better meet your needs. ### 42. Whatfix rollout and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Whatfix?** Whatfix plugs the gaps in the process workflow, making the user experience more intuative, simplifying and saving time **What do you dislike about Whatfix?** As a consumer of whatfix you must allow adequate resource and time to implement the design and service, due to the wide expanse of features it can seem to be overly complicated until you become an experienced user **What problems is Whatfix solving and how is that benefiting you?** adding a layer to the sirion platform for ease of use **Official Response from Gayatri Karthy:** > It's great to hear that Whatfix is adding value to your Sirion platform by enhancing ease of use! ### 43. A very smooth tool to onboard our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Eliseo D. | Team Manager CRM & E-Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Whatfix?** Very simple to use, straightforward and efficient **What do you dislike about Whatfix?** Onboarding on the usage take time but the ROI after using it is huge **What problems is Whatfix solving and how is that benefiting you?** Explain the "how to" to the customers **Official Response from Gayatri Karthy:** > Thank you for your feedback. We understand that onboarding may take some time, but we're happy to hear that the ROI after using Whatfix is significant for you. ### 44. A very good tool with great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Whatfix?** The Whatfix team does a great job troubleshooting issues, coming up with resolutions and explaining the resolution so you can avoid the mistake in the future or fix it on your own if you observe it again. **What do you dislike about Whatfix?** Managing all of your content can be burdensome. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping us with onboarding/training and customer self-service. **Official Response from Gayatri Karthy:** > We're thrilled to hear that you find our tool helpful and our customer support great! We appreciate your feedback and will continue to provide excellent service. ### 45. Great application that makes things easier **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Whatfix?** Being able to make users more effective with content and widgets within an application **What do you dislike about Whatfix?** Hard to test content before pushing to production. Can be glitchy on the admin side of things. **What problems is Whatfix solving and how is that benefiting you?** Overlay on Salesforce that helps users be more effective. **Official Response from Gayatri Karthy:** > We're glad to hear that Whatfix is making things easier for you! We appreciate your feedback about the testing and glitch issues on the admin side, and we'll definitely work on improving those areas. Thank you for sharing how Whatfix is helping you be more effective with Salesforce! ### 46. One for all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Whatfix?** The best thing about whatfix is the support and community. Whatever is my concern, I've got them all sorted by the support team and got awesome ideas from the community. **What do you dislike about Whatfix?** There haven't been a situation where I was like I wish Whatfix had this feature. The success managers follows up on events that myself have forgotten and provides amicable insights. **What problems is Whatfix solving and how is that benefiting you?** Change management and communication is one of the core niches that we use Whatfix for. Furthermore the user action analytics helps us to identify the usability of existing features as well as the adaptability of new features. **Official Response from Gayatri Karthy:** > Thank you for your excellent feedback! We're thrilled you find our support team and community valuable. We're glad you haven't felt the need for additional features and that our success managers have been proactive in assisting you. We're committed to providing an exceptional user experience. If you have any further suggestions, please feel free to reach out. Thank you for choosing Whatfix! ### 47. Whatfix is a great support tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tyra W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Whatfix?** The Account Manager and DAA consultative support enhances our ability to explore and implement new ways of engaging with clients through the interactive content we create. The team is continuing to improve the product. **What do you dislike about Whatfix?** One challenge is assigned resource turnover which requires retraining, which disrupts our ability to improves routines and increase productivity. New team member onboarding requires time for the new hire to acclimate, activated on systems and knowledge transfer causing workflow interruptions. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us bring awareness to new features and capabilities. Whatfix content allows us to create self-service assistance for our clients who prefer not to call for help. **Official Response from Gayatri Karthy:** > Thank you for sharing your positive experience with Whatfix! We're thrilled to hear that you appreciate the support from your Account Manager and the consultative approach. We understand the challenges you've faced with resource turnover and onboarding new team members. We are continuously working to improve our processes to minimize disruptions and ensure a seamless transition for your team. Your feedback is invaluable in helping us enhance our product and services. If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to support you every step of the way. ### 48. Amazing service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley T. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2019 **What do you like best about Whatfix?** The staff are super friendly and helpful, work with you to ensure you get the most out of Whatfix. They work really hard and fast to implement feedback too, so Whatfix is further tailored to your needs. Whatfix has been an immeasurable help to reducing client support queries and giving them more confidence with using our features by Whatfix allowing multiple mediums - I'm loving that images can be inserted into smart tips, which makes help for complex processes easier at hand. Their analytics are also great with managing this and identifying gaps in what we provide to our clients. **What do you dislike about Whatfix?** Visibility vs Display rules can get a bit technical, but Whatfix are constantly simplifying this, and the support team are always on hand with immediate assistance. **Recommendations to others considering Whatfix:** It's a really useful program and the staff are fantastic if you need help. They also work hard at implementing feedback based on your needs. **What problems is Whatfix solving and how is that benefiting you?** We are gradually building a library of tutorial videos, which we hope will give our clients more self-help options and save them and us the time to work through it together. The smart tips we have are already reducing client contacts regarding simple queries, which is great! Now that we can put images into these smart tips, they're even more useful. **Official Response from Gayatri Karthy:** > Hayley, thank you for taking time out of your busy schedule to leave us a review. Ensuring our customers feel valued and receive best-in-class service/support is an integral part of Whatfix's foundation; receiving customer affirmation that we're hitting our mark is much appreciated. Hayley, equally important to us is helping to support your customers' success. We are happy to hear Whatfix has reduced your client support queries, simplified complex processes, and bolstered client confidence. Thanks again for your review. We appreciate your partnership and look forward to continuing to support your evolving needs. ### 49. Dramatically enhances the usability of our application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Whatfix?** Intuitive, easy to learn and start configuring your own content without extensive training. Wide variety of content options **What do you dislike about Whatfix?** Translations need to be automated. Need to be able to tag words in translations that should remain displayed in the original language. **What problems is Whatfix solving and how is that benefiting you?** It helps us deliver self-service training and knowledge about our application, as we don't have the resource to do in-person/one-to-one training **Official Response from Gayatri Karthy:** > We're glad to hear that you find Whatfix intuitive and easy to use for configuring your own content. We appreciate your feedback about translations and tagging words, and we'll definitely consider it for future improvements. Thank you for sharing how Whatfix is helping you deliver self-service training and knowledge about your application! ### 50. Excellent Service, Scalability and few Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly P. | Marketing Cloud, Implementation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Whatfix?** WhatFix is rather intuitive to the content creator. Although we had some difficulties with the browser extension, content creation is easy and issues are often solved with the CSS Selector. The WhatFix support team is absolutely stellar, can't say enough good things. **What do you dislike about Whatfix?** Items to improve would be the ability to identify CSS selector options for using WhatFix within Salesforce. Dashboards should include more information pertinent to the business it is supporting not just the WhatFix functionality. **What problems is Whatfix solving and how is that benefiting you?** We are scaling up our digital adoption practices for new users of Salesforce with unique coding. WhatFix has allowed us to support users within the system, providing guidance that used to take 1:1 support with professionals. **Official Response from Gayatri Karthy:** > We're thrilled to hear that WhatFix has been instrumental in scaling up your digital adoption practices for new Salesforce users. We will continue to work on enhancing our platform to better support your unique coding needs. ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+19%3A04%3A04+-0500&secure%5Bsession_id%5D=eccf8fec-4f9d-4369-b6cb-20ab0cd515bc&secure%5Btoken%5D=98bb94dca838fdb4c0f11d46081143ae58e85f16c29e670e7bd5496365e978d2&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,780 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (995 reviews)