--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users appreciate the **ease of use** in creating content effortlessly without coding, backed by excellent customer support. (83 reviews) - Users praise the **unmatched customer support** from Whatfix, enhancing their onboarding and implementation process significantly. (65 reviews) - Users appreciate the **user-friendly navigation** of Whatfix, which simplifies training and enhances the overall experience. (54 reviews) - Users appreciate the **ease of content creation** with Whatfix, valuing quick support and seamless implementation. (52 reviews) - Users value the **intuitive no-code authoring** and **adaptive in-app guidance** of Whatfix, enhancing user support and engagement. (49 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (43 reviews) - Intuitive (31 reviews) - Simple (31 reviews) - Guidance (26 reviews) - Value (26 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and technical support to effectively utilize Whatfix. (29 reviews) - Users find the **complexity of setup and configuration** challenging, especially without technical support for advanced features. (19 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (19 reviews) - Users find **maintenance of large content libraries clunky** , along with limitations in analytics and missing B2B functionalities. (18 reviews) - Users find the **process time-consuming** , with complexities in deployment and limited usability affecting efficiency. (18 reviews) - Users notice a **lack of guidance** for advanced features in Whatfix, complicating their experience with complex workflows. (16 reviews) - Implementation Difficulties (14 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (13 reviews) - Limited Customization (13 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Robust platform with lots of flexibility to shape user success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Whatfix?** Working with WhatFix employees has been a pleasure. They are responsive and partner with us to create effective solutions to our problems, taking the time to understand our requirements and wish list requests. The platform leaves plenty of room for us to create user learning experiences to promote customer self-sufficiency. **What do you dislike about Whatfix?** Not so much of a 'dislike' as an 'in process', but the appearance of the tooltips can be sped up. Some of the customizability places the onus on the user so there is a bit of a learning curve, but it is completely manageable. **Recommendations to others considering Whatfix:** It is a great tool. Have a vision for how to roll it out, and certainly ask your CSM about ideas that other WhatFix clients have done to drive user adoption. **What problems is Whatfix solving and how is that benefiting you?** Help content metrics, customer self-sufficiency increases. ### 2. Easy to create and edit content **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Whatfix?** I enjoy how easy it is to access Whatfix through the chrome extension. Since our product is constantly evolving, it's imperative that walkthrough flows are easy to create and edit. I am excited to explore the other features Whatfix offers. My experience interacting with Whatfix has been extremely pleasant, and they are always fast to reply and helpful. **What do you dislike about Whatfix?** I cannot always adjust the placement of the pop-ups so they are exactly where I'd like them to display on the page. **What problems is Whatfix solving and how is that benefiting you?** We like to empower our clients to learn our product so they can be as successful as possible. The walkthrough flows have been helpful for product tours and tutorials. ### 3. A versatile solution that comes with great service **Rating:** 4.0/5.0 stars **Reviewed by:** Mariana T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Whatfix?** The platform is very versatile in its use cases both internal and client-facing. It has a user-friendly UI. The level of service and attention from our account manager are very impressive. **What do you dislike about Whatfix?** Reporting isn't as intuitive and integration with existing customer behavior tracking solutions isn't as straightforward. **What problems is Whatfix solving and how is that benefiting you?** Our marketing team is planning to launch new client onboarding, training, user behavior and lifecycle trigger programs. ### 4. Great start to the tool so far **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Whatfix?** Team effort to get us onboarded and working together to resolve key issues in the first few months. **What do you dislike about Whatfix?** The tool itself is challenging for the less technical people to use the tool, as you need to know the css classes to show flows and steps **What problems is Whatfix solving and how is that benefiting you?** Trying to make the tool work for segmentation and how we get the tool working for copy editors. With some of the new features coming along, we've managed to add flows live which we were unable to do so before, such as auto hoover. ### 5. Great post-sales service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Whatfix?** Whatfix is easy to set up and the post-sales service is great. They don't forget about their customers after the money is transferred. **What do you dislike about Whatfix?** It does happen that expected behavior in the application isn't working, but that's always picked up on short notice by the support team. **What problems is Whatfix solving and how is that benefiting you?** We're trying to reduce the number of question for the helpdesk and enhance efficiency for our users. ### 6. WOW! What a WIN for everyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki S. | Sr. Training and Development Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Whatfix?** WOW! What a WIN for everyone! • Better customer service for and from your employees. • Less loss production time. • Software adoption time reduced. • Reduced cost with less printing. • No wasted time trying to find the documents to help you complete a task. • Outdated training material – a thing of the past. • Training time cost with shadowing employees is reduced. • Reduced learning curve – I don’t need to know it all at first and then try to remember, this ushers in the new progressive way to train, learn as you go – with workflows providing the guiding hand – so you know it is done right the first time. Whatfix is an incredible piece of software designed for business with the end user in mind. You don’t find that very often, many think it but few have pulled it off as good as Whatfix! We started with three platforms, quickly moved to five and about to add a few more. The biggest benefit is how easy it is for our employees to navigate through our systems and provide the correct information with the task at hand. The overall success has been incredible over the last 82 days as we launched it on a brand new human capital system. We expected lots of phone calls to our help desk from our employee population of 90,000 plus and staffed it accordingly. The average calls we received a day turned out to be 17, then it dropped to 10, we moved staff around where they would be more productive after the first two weeks. All this because we recognized we needed something different to make this system launch a success. Bringing Whatfix onboard, having the workflows for the task they everyone needed to complete, knowing everyone’s needs would be different, made this system an important part of our strategy and this system accommodated all the request. To witness this launch was inspiring and the short adoption time of a new system was mind-blowing and it was because we invested in the Whatfix solution. The system itself is incredibly easy to use with some basic training and the support site that is in place. Having the ability to quickly create video or PDF copies of the material if needed is a huge time saver and what really the ease of designing workflows, smart tips, task list, etc. is amazing. The customer service is impeccable – the staff is very motivating, understanding, helpful, and just fantastic to work with. They go above and beyond to help us be successful and that includes helping us to think outside the box in varies ways to assist in communications to the field. But, when I decided to start a Center of Excellence for the teams using Whatfix on our systems, the Whatfix team was so responsive and wanted to know what they could do to help. Apoorva Mittal has even had the fortunate experience to come speak to our new team. Listening, questioning and offering suggestions on how we might want to shape our future activities. Thank you Apoorva and to Shagun Vaish who keeps us going with our new system support every day. You guys ROCK! There are so many great things about Whatfix – I am so excited to have them as part of our initiative to change the way we train on new systems. Thank you Whatfix and TEAM! **What do you dislike about Whatfix?** I haven't found anything I don't like about Whatfix! **Recommendations to others considering Whatfix:** Change the "Click on" to "Select" due to the touchscreens and thanks for the Back button currently being tested on one of our systems. **What problems is Whatfix solving and how is that benefiting you?** digital adoption **Official Response from Krutika Mathihalli:** > Hi Vicki, To start with, thank you so much for taking the time and sharing your experience in using Whatfix. It's always a joy to read detailed reviews such as yours from our delighted customers. Thank you so much for the positive review and for the 5-star rating! We are so happy to hear that you've had a wonderful experience with not just the extensive-yet-easy product features but also with our customer success team. Reviews such as yours continue to encourage us to add value to your business needs. Regards, Krutika ### 7. Great Product, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Sr. Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Whatfix?** The Customer Success team at Whatfix always responds quickly to our questions (usually within minutes), and in the rare case that they don’t have an answer to our questions, they bring their technical experts into the conversation without delay. Whatfix enables us to create content without programming skills and deliver that content in line with users’ workflow (without them having to access an external resource, such as a knowledge bank or training course), without compromising the performance or security of the underlying application. **What do you dislike about Whatfix?** Whatfix has difficulty anchoring to elements in our system. Their Customer Success team helped us find a solution, but it requires some extra work for each step in each flow, including the need to identify CSS selectors for the elements. **What problems is Whatfix solving and how is that benefiting you?** We are using Whatfix with our new, internally developed core ERP system. We have two trainers who provide job role training for new employees in two departments, so Whatfix allows those two trainers to provide support to all other departments, as well as provide post-training performance support. We’ve created 34 flows, 14 smart tips, and a guided pop-up so far, with more on the way. Creating the content is fast and easy, although QAing the content and ensuring it works as intended is sometimes a bit more time-consuming. **Official Response from Krutika Mathihalli:** > Hi Ryan, Thank you very much for taking the time to share your experience with Whatfix. We always strive to provide the best support possible, so it is wonderful to know that you received the needed help & response from our customer success team. We are happy to hear that you found the product easy to learn and use, and that you found it easy to create content using the various available features. Thank you once again for the positive feedback. Regards, ### 8. Very helpful tool for new and infrequent users! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea W. | Enterprise Application Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Whatfix?** The walk through function allows a user to learn the steps while completing a task. Additionally, the Customer Support Manager we worked with (Kritika Kishor) was FANTASTIC and made sure that our launch was successful. **What do you dislike about Whatfix?** Clicking off the tool tips during a walk through can be a little disorienting for new users. Need a Previous Tip/BACK button in case a step was missed. **Recommendations to others considering Whatfix:** We've only implemented the walk through's (with great success and approval from our business users), and all of the flows have been created internally - definitely giving off a PoC vibe. However, we recently contracted with Whatfix to include Professional Services, so i am looking forward to seeing more polished flows and additional functionality for the users. **What problems is Whatfix solving and how is that benefiting you?** As long as the flows have been created correctly by SME's, this tool provides immediate instruction for new and/or infrequent users. The tool we currently use it with has a very high turnover rate so this is a great addition to our training program. We are hoping to make Whatfix part of our enterprise Digital Adoption effort. **Official Response from Krutika Mathihalli:** > Hi Andrea, Thank you for your review! At the core of our functioning, our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on krutika.mathihalli@whatfix.com Thank you once again for your positive review! Regards, Krutika ### 9. Easily adaptable service for user onboarding and guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Sami S. | Product Owner, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Whatfix?** Whatfix allows us to create in-system guidance flows and self help -segments that give our customers the help they need clearly and fast. Creating content with Whatfix is easy and if you happen to need advice or help, Whatfix customer service is excellent. Since our products vary in content and scale, it is great that Whatfix fits all needs. **What do you dislike about Whatfix?** In some occasions visibility rules for flows and self help -segments are tricky to figure out. However, this is improved a lot with 'Intelligent segmentation'. **Recommendations to others considering Whatfix:** Whatfix has very helpful customer service. If you are thinking of an onboarding service or a tool to give in-system guidance, give Whatfix a shot. **What problems is Whatfix solving and how is that benefiting you?** Our organisation provides cloud services for digital sourcing and contract management processes, all the way from planning to contract signing and management. Therefore we have plenty of products and features for our customers. To get most out of our features, we decided to use Whatfix to give our customers in-system guidance. Whatfix allows us to pinpoint cases where some extra help is appreciated, and create a flow to walk our customer through the process. **Official Response from Krutika Mathihalli:** > Hello Sami, Thank you so much for taking time and sharing your experience in using Whatfix. It's always a joy to read that Whatfix gives your customers the help they need clearly and fast. We are very happy to know that you and your team has greatly benefited after implementing Whatfix and that you find our product very useful for your business. Thank you once again! ### 10. Whatfix team is very hard working, thorough and always find a way to get things done. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Whatfix?** How attentive the team is and always finds a solution. **What do you dislike about Whatfix?** No mobile availablility of Whatfix for the SFDC app. Our users are 90% on their phones. **What problems is Whatfix solving and how is that benefiting you?** Consistancy and reliability of how we expect our team to use SFDC. ### 11. Fantastic Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Whatfix?** The product is easy to use and implement. The various customer touch points that can be enabled through Whatfix help us to facilitate most of our online customer support programs. Also, the support team is prompt and always available for even the smallest of help required. **What do you dislike about Whatfix?** Nothing to be disliked about Whatfix. The team is always open for feedback and support. **Recommendations to others considering Whatfix:** Recommended product to give your product’s online customer service a good boost. **What problems is Whatfix solving and how is that benefiting you?** We’re primarily using Whatfix for building guided journeys on the website. This has been aimed at reducing the queries towards relationship managers and customer care. ### 12. Initial experience with Whatfix has been impressive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Whatfix?** The Whatfix platform seems to be extremely powerful, yet flexible to fit our needs in on demand training of clients as well as onboarding new clients on our software platform. Better yet, the customer support at this company is superior with great lines of communication, regular checkins and training updates, etc. **What do you dislike about Whatfix?** As with any powerful tool, you will need dedicated time to learn the ropes and continual use is key to keep fluent. **Recommendations to others considering Whatfix:** Work with their online sales and support team for online demos and examples, as this will give you a clear picture of suitability and possibilities with their solution. They are pretty flexible and adaptable. **What problems is Whatfix solving and how is that benefiting you?** We use this platform primarily for clients to have on demand training tips when using our software platform. Additionally, we find it useful for the onboarding process of new clients to quickly be able to adapt to our online solution become productive immediately. **Official Response from Krutika Mathihalli:** > Hi there, Thank you so much for your review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers. ### 13. Great Content Management and Good Communication Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Noni S. | Lead of Seller Training Team - Marketplace , Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Whatfix?** Before whatfix, we do a lot of research which one is the best to use. We found that whatfix is the best choice, and we never wrong about it. Having good experience in content management, administrator, and any other feature, this one are the thing i like the best from whatfix : - Smart pop up : it's really great to set pop up more than 1 times, and focus on specific page - Content management : easy to create and edit the content - Customer success : the team is so helpful! with all of my team's limit, the team is always willing to help and solving our problem and guide us well - Flow : The flow is replace our emergency contact. So we can direct the seller to know new release by creating any flow **What do you dislike about Whatfix?** no idea! can't find anything to dislike **Recommendations to others considering Whatfix:** To increase the awareness, build up the communication, and increase the knowledge of our targeted user, whatfix is the tools you need to use! **What problems is Whatfix solving and how is that benefiting you?** We face the problem when the content we've created is not working well. We try to look for the solution but still can't find any of mistake in our development process. But, whatfix team are willing to help us to find what thing that makes the script is not working in our site. We found that our team isn't embed the script in all frame of our website. Because of this help, our team can fix our system faster. At the beginning of september, we have a lot of update on our feature, and we found that the tips we've create is not working. Seems like something happen from our internal process. then we ask for help to whatfix, and the team are so helpful and willing to solve this issue. The team are so helpful even the whole process is not done well by my team. But whatfix team came to help and help us to solve any problem issue. Very good job! The pop up is also beneficial for us. we found that our main problem is hard to communicate due to our limited feature. but pop up whatfix is really good to communicate every knowledge. Our click is increase, our seller are giving a lot of question as we expected. **Official Response from Krutika Mathihalli:** > Hi Noni, Thank you very much for taking the time to share your experience with Whatfix. We are happy to hear that you found the product easy to learn and use, and that you found it easy to create content using the various available features. We always strive to provide the best support possible, so it is wonderful to know that you received prompt response from our customer success team. Thank you for taking the time out and leaving us a great review! ### 14. Attentive customer success and support, easy to update flows to keep them current. **Rating:** 4.5/5.0 stars **Reviewed by:** Sara M. | Techincal Writer , Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Whatfix?** Whatfix customer service has been fantastic. I have yet to experience the implementation process on a new website; editing and adding to existing content has been easy and their product is user-friendly. **What do you dislike about Whatfix?** If there are slight changes to our application the flows can break. **What problems is Whatfix solving and how is that benefiting you?** We use Whatfix to offer our clients walkthroughs for various processes and feature tours. These can help reduce calls to support. ### 15. Useful but complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Bryson T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Whatfix?** Their customer service and availability is great for being across the world. Always friendly and willing to work with us to find solutions to our problems. **What do you dislike about Whatfix?** We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up. **What problems is Whatfix solving and how is that benefiting you?** We needed step by step walkthroughs so that has been very helpful. ### 16. WhatFix Has Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher E. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Whatfix?** Best customer service I have ever experienced. Quick replies. Their team is always willing to come up with new solutions to help us accomplish our goals. **What do you dislike about Whatfix?** Nothing. I would just say more advanced features. **Recommendations to others considering Whatfix:** Make sure you understand what your companies objectives, environments and roles are before implementing WhatFix. **What problems is Whatfix solving and how is that benefiting you?** We needed something to provide in the moment of need support for web applications. We had another vendor that was bought out and removed our contract last minute. We needed to find a replacement. WhatFix is an all around better product than our previous vendor, so the switch worked out for us. ### 17. Intuitive and with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Whatfix?** How easy it is to use and understand it and how easy it is to reach out to the support who answers quickly and is always available to help. **What do you dislike about Whatfix?** Nothing so far. There is room for improvement but with constant conversation and mutual understanding the use of Whatfix so far leaves no complaints. **What problems is Whatfix solving and how is that benefiting you?** I've been able to create intuitive steps into the use of our application and will be using further applications of Whatfix to create a better user experience in our platform. ### 18. WhatFix - Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Whatfix?** Responsiveness and the timeliness of showing us new features that will improve our experience using WhatFix. **What do you dislike about Whatfix?** Confusion regarding the use of the product for our users/staff. **What problems is Whatfix solving and how is that benefiting you?** Our staff can independently learn to use our applications on their own, prior to training. This takes weight off of our workload, and allows users to become familiar with our applications on their own time. **Official Response from Pratheek G:** > Hi there, Thank you so much for your positive review. It is great to know that you received the needed help & quick response from our support team. We will continue to strive for excellence. At the core of our functioning, our team is always available to help with any confusion you may face during Whatfix usage. We would love to hear from you on your desired approach if there is any. You may also directly reach out to pratheek.g@whatfix.com to share any thoughts or concerns you have. Will be more than happy to assist you. Best, Pratheek ### 19. Simple, easy and impactful. **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott T. | Revenue Assurance and HP2B Process Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Whatfix?** The WhatFix tool has been used to deliver training material, guided walkthroughs of site functionality and helpful tool tips to drive conversion. It is easy to make, and publish, changes to users in near-real time -- without the assistance of IT. **What do you dislike about Whatfix?** There are some areas for improvements,including: 1) If individual users do not have the right/access to see a step, that step is skipped. That is to be expected, but the steps are numbered and the numbers indicate the user is missing a step -- unbeknownst to them. 2) I would like to be able to review/revert changes made before publishing changes. **What problems is Whatfix solving and how is that benefiting you?** We are solving customer adoption and training problems, by building out a knowledge base of walkthroughs and guides for our users. Using the smart tips we have help drive conversion in unique scenarios. ### 20. Great solution to assist in user adoption. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Whatfix?** Ease of use and the ability to customize training material. **What do you dislike about Whatfix?** I have not yet found anything I do not like. **What problems is Whatfix solving and how is that benefiting you?** Working toward reducing the number of user cases as we build more content. **Official Response from Pratheek G:** > Hey there! Thank you so much for the positive review and the 5-star rating! We are so happy to hear that Whatfix helped in improving your user adoption. Thank you again for leaving us a great review! Best, Pratheek ### 21. Exactly What We Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Corey T. | President, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Whatfix?** The on-screen flows can be created as quickly as it takes to walk someone through the actual process. Except with WhatFix, you create the flow once and never have to do it again, and it's available on demand for all of your users. It's a win-win. **What do you dislike about Whatfix?** It still requires that the person creating the flows understands the software for which the flows are being created. In our case we had a limited number of system SMEs that could do the work. Not a WhatFix issue, but you need to make sure that the flows are designed using best practices otherwise you'll perpetuate bad practice. **What problems is Whatfix solving and how is that benefiting you?** Allows us to have on demand training that is more effective that typical training because it is self directed, move at the speed of the user with direct user engagement. It reduces the need of trainers. Speed of delivery is almost immediate. **Official Response from Krutika Mathihalli:** > Hi Corey, Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on krutika.mathihalli@whatfix.com Thank you once again for your positive review! ### 22. Director of Provider Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Diana G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Whatfix?** The ability to provide a self service for our end users. **What do you dislike about Whatfix?** I have not found a something that I dislike yet. **What problems is Whatfix solving and how is that benefiting you?** - Reduce inbound calls - Increase user's product knowledge - Improve user's troubleshooting support ### 23. Amazing product - Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Whatfix?** Ease of usage and freedom I get to customize my flows **What do you dislike about Whatfix?** More Desktop applications support would help **What problems is Whatfix solving and how is that benefiting you?** Adoption, training and onboarding ### 24. Great Product, Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tim G. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Whatfix?** The tool is easy to pick up and most of the base options are intuitive to pick up, but the support team that we have worked with have been extremely responsive and helpful. The tool seems to be getting better as well and I am sure that any of the issue we have will be addressed in the near future . **What do you dislike about Whatfix?** The application (Oracle Cloud) that we use WhatFix in is not a very optimized web page and there are times that WhatFix is not able to anchor correctly to elements, but there are work around that we have found with help from support but this is more of the UI's fault than WhatFIx's. For Flows more options for step completion would be great, like data validation of another element or after a specific amount of time has passed. **What problems is Whatfix solving and how is that benefiting you?** We are using WhatFix to support our training solutions as an in app support that enriches the training the user has already taken. While the flows have been our main focus, Smart Tips have seemed to be the most helpful real time support. **Official Response from Krutika Mathihalli:** > Hi Tim, Thank you very much for taking the time to share your experience with Whatfix. We are happy to hear that you found the product easy to learn and use, and that you found it easy to create content using the tool. We always strive to provide the best support possible, so it is helpful to have your feedback on working with the specific application and some of the features. We'd love to assist you in having a more enjoyable experience and our team will always be available to address any concerns. Thank you once again for the review. Regards, Krutika ### 25. Easy to Implement and a hit with users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2020 **What do you like best about Whatfix?** We have been very pleased with the intuitive design of the WhatFix software and how easy it has been to apply it on our platform. WhatFix customer support is incredibly responsive and has definitely ensured a successful implementation for our use case. Feedback from users has been overwhelmingly positive – a win all around! **What do you dislike about Whatfix?** Didn't like that there wasn't an option for users to reverse through a flow...but now it's been added so we're delighted with that! **What problems is Whatfix solving and how is that benefiting you?** We wanted a way to introduce users who enter our application who are brand new or inexperienced users at point of need, and Whatfix helps us do that. Overall, it's a better user experience for our end users, which is the primary benefit we hoped to achieve. ### 26. Great Service; Awesome Team and Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about Whatfix?** Attentiveness of the team, being able to appropriate the system functionality to our business cases Ease of use and Navigation **What do you dislike about Whatfix?** Sometimes the system seems unstable, but the team is fast to resolve issues **Recommendations to others considering Whatfix:** Just give it a try and start small **What problems is Whatfix solving and how is that benefiting you?** System Training, Navigation assistance System Implementation Adoption ### 27. Great In-App Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Angela F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Whatfix?** The user interface is easy to use and intuitive. **What do you dislike about Whatfix?** Difficult to figure out more technical solutions. **What problems is Whatfix solving and how is that benefiting you?** Onboarding new users. Our customer support team have received fewer calls/emails related to new users getting started. ### 28. Easily and effectively educate users on new features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Whatfix?** Allows everyone to choose when they want to learn about the features of the application instead of having a fixed training schedule. Also, being able to see it first-hand in the application rather than a demonstration provides experience as we learn. **What do you dislike about Whatfix?** There isn't yet a back button as you go through a step-by-step flow. **What problems is Whatfix solving and how is that benefiting you?** The inconvenience of hosting training during times that will never get full attendance. With Whatfix, we now have the benefit of designing a training that everyone can perform during the best time for them. ### 29. Easy to create content and use! **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan G. | Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Whatfix?** Easy to create content and easy for users to access and find what their looking for. As a content creator here’s a few of the features I liked the most: • Editing – It’s a breeze to create content and you can come back at any time to refine it • Self Help – Ability to structure and organise your walk-through content, add links or just text if required • Smart Tips – Being able to add information on fields or buttons/areas on the screen is amazing • Analytics – Handy to see what’s being used at a glance • Customer Success – The team is always willing to help, very friendly and prompt on following up with any questions and support. **What do you dislike about Whatfix?** Nothing at all, Whatfix was easy to learn and use! **What problems is Whatfix solving and how is that benefiting you?** The ability to push and schedule notifications and messages via the smart pop-up from within the application is great! I was able to schedule a few user tips and reminders ahead of time and have them appear whilst I was away. Also the ability to utilise the walk-throughs in different ways via .pdf or video allows us further flexibility when it comes to training. **Official Response from Guru Mirthinti:** > Hi Nathan, Thank you very much for taking the time to share your experience with Whatfix. We are happy to hear that you found the product easy to learn and use, and that you found it easy to create content using the various available features. We always strive to provide the best support possible, so it is wonderful to know that you received prompt response from our customer success team. Thank you once again for the positive feedback. Regards, Guru ### 30. Build... Accelerate... Deliver... Improve Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Akbar S. | Project Manager, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Whatfix?** From distinctive guided pop ups to excellent developers, Whatfix helps to deliver it all. Upsides of whatfix is the journey that we built to make the customer self-sufficient together by collecting feedback's, brainstorming and finally delivering our deliverable, makes the company and its people one of their own kind! **What do you dislike about Whatfix?** Heraclitus, a Greek philosopher, has quoted "Change is the only constant", the industry is competitive and requires constant push of keeping itself updated. This is where Whatfix slightly lags on modification with respect to its feature updates. **Recommendations to others considering Whatfix:** Consider whatfix for a quicker solution for digital adoption. **What problems is Whatfix solving and how is that benefiting you?** We are utilizing whatfix for a smooth transaction of our product migration without impacting the overall customer experience. The Whatfix team was accessible to ideas and innovation which reduced the inter team friction, giving a way out for smooth flow of results. ### 31. The platform that instructs both your clients and your staff in an effective way. **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony N J. | Information Technology Staff, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Whatfix?** I really like Whatfix, it's a good tool to use, both on my website, as well as in the company's operating system, it integrates very well, it has the ability to be handled by any user, it does not tend to become slow and that I love it, because I can work fast. It's nice to be able to count on an application so effective in many aspects of my company, both with the clients and with my staff. One of the functions that caught me on this platform is the design of useful content, quality, for the explanation of products, programs, projects, and others, which has been very useful, I am also very satisfied with your support team technical, has helped me a lot, in all the requests I have requested. **What do you dislike about Whatfix?** Actually there are no serious shortcomings, but if I can say that I would like some functions to be perfected, improving their level of ability, but as it is now I can work without problems, it is only an assessment that would not be otherwise. **Recommendations to others considering Whatfix:** The system is really complete and efficient, the cost is low compared to other applications and with its excellent results, that is, it is a safe investment, which will generate your company to decrease time and earn money, having satisfied customers and a more prepared work team . **What problems is Whatfix solving and how is that benefiting you?** Whatfix is a very interactive, flexible and quality platform, this has been of great benefit to the company, because after implementing this software, staff training time has decreased, calls from customers asking how such a product is used or as make use of the website, in short, has allowed our company to be more capable, efficient and productive, it is very easy to make tutorials, pop-up pages, reports among other things, which not only work but can be shared quickly and integrating any application that we want. It's fantastic. **Official Response from Guru Mirthinti:** > Hello Anthony, To start with, thank you so much for taking time and sharing your experience in using Whatfix. It's always a joy to read detailed reviews such as yours from our delighted customers. We are very happy to know that you and your team has greatly benefited after implementing Whatfix and that you find our product very useful for your business. Thank you once again! Regards, Guru ### 32. The Best In-App Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Whatfix?** There are so many things! Everyone is so great to work with and always willing to help. We put Whatfix through the ringer before signing a contract to make sure it would work with our applications, and they stuck by their product and were more than willing to give us the trial time we needed to prove everything out. Even during the short trial we were able to learn how to use it because it's so intuitive.Once you understand how to create content, it's super easy to navigate and manage. Anytime we've needed help, our Customer Success Manager is ready to get on a call and help us figure it out. Really great customer service and product overall. **What do you dislike about Whatfix?** Whatfix is still on the newer side, so there's some room for improvement when it comes to the user experience. However, they are more than willing to take enhancement requests and work to make improvements in their product. **Recommendations to others considering Whatfix:** Whatfix will go the extra mile to get you up and running. It's a great product and you will not be disappointed in the support and customer service. Their product is user-friendly and easy to deploy. **What problems is Whatfix solving and how is that benefiting you?** Previously we were creating and storing training documentation outside of our applications and no one was using it. Now the users have access to help directly in the applications and they are more likely to find the information they need on their own. The analytics are also helpful in seeing what content is being accessed and maybe where there's room for improvement in the content. ### 33. So easy to work with WhatFix **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Senior Director of Product Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2019 **What do you like best about Whatfix?** WhatFix does what all the competitors can but with better training, customer service, and price. I have worked with other "walkthrough" programs and WhatFix is far and away the best. The editor is easier than any other I have used. However, it is not short on features. WhatFix can do what the others cannot. The ability to utilize intelligent segmentation and the ability to have the walkthrough in multiple formats was a game changer for us. The training team is always available to help and very friendly. They have let me go at my own pace and understand I have a full time job in addition to implementing this solution. **What do you dislike about Whatfix?** I have had zero issues to date. The onboarding experience has been great and allowed me to go at my own pace. **What problems is Whatfix solving and how is that benefiting you?** We have various proprietary web based systems with users all over the world. Onboarding and releasing new features can be very labor intensive. WhatFix allows me to push out Onboarding content as well as our newly released features directly to users within the application. This cuts down on not only training but helpdesk inquiries as well. **Official Response from Guru Mirthinti:** > Hello Brandon, Thank you so much for the positive review and for the 5-star rating! We are so happy to hear that you've had a wonderful experience with not just the product features but also with our support team. Reviews such as yours continue to encourage us to add value to your business needs. Thank you once again for your time! Regards, Guru ### 34. Excellent Customer Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Whatfix?** - No coding required to set up a flow - Easy translation feature - Excellent customer support; always ready to support with anything within minutes!! - Good choice of widgets. You can get really creative with the Whatfix widgets! The customer support will help you to choose the best widgets to fit your goals **What do you dislike about Whatfix?** - Some UI issues - Whatfix does not always recognize all the tooltips we are using and we need to use CSS selectors but thanks to their customer support you will learn the process rather quickly! **What problems is Whatfix solving and how is that benefiting you?** We are building onboarding flows and feature announcements with Whatfix tours. ### 35. Save time with WhatFix **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan L. | Senior Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Whatfix?** WhatFix was so easy to create walk throughs and to add content onto our web based systems. I love the feature that you can attached videos to Whatfix. The support team was fantastic and very responsive. **What do you dislike about Whatfix?** I am sure I had some issues but the Whatfix support team was so fast to answer or resolve them that I can't remember. **Recommendations to others considering Whatfix:** Try it, you will be amazed. **What problems is Whatfix solving and how is that benefiting you?** To ease with the onboarding process and continue to support all our users. Helping customers help themselves with Whatfix was the solution. Time is a valuable resource and Whatfix helped gain some time back by cutting down on repeated training and reduced help desk request. ### 36. Whatfix was able to drive product adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Director of Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Whatfix?** Whatfix is simple to understand, deploy and to-the-point to help end-users understand the top workflow of your product so that the end-users are successful, this was the intent for our deployment. Gone are the days when customers want to call support desk to resolve simple queries. customers are moving to alternate service providers if they don't see your software user-friendly. Whatfix has proved to be helpful to us. **What do you dislike about Whatfix?** Nothing as such to call out, we were able to run our PoC and integrate deploy on time so all is good here. **Recommendations to others considering Whatfix:** We need solutions which are easy to understand, secure and which can be used for global audiences. Whatfix is easy to deploy and maintain so do not hesitate to have a demo for this product. at the end we want our end-users to be successful and with Whatfix we were able to achieve this. **What problems is Whatfix solving and how is that benefiting you?** reduction of support transactions to drive user onboarding and adoption is the primary problem we are solving. Let's understand this - for a Global SAAS service provider is almost impossible to manually handhold all folks who are trying to adapt our products. So we chose to have them automated with logic and simplicity with Whatfix, being multilingual has been very helpful for us as our regional users are also included in our endeavors to drive adoption globally. The analytics provided to us helps us to prioritize what our users are in need out and help them better quicker and to the point. When we have a global product ### 37. Whatfix Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Whatfix?** Dashboard interface makes it easy to find all my created content **What do you dislike about Whatfix?** Having to manually test for flows breaking **What problems is Whatfix solving and how is that benefiting you?** On screen help in our software ### 38. Great simple solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kelton W. | Director of Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Whatfix?** Easy to navigate and build. Creates a solid learning environment for subscribers. Search features are great for new users and ongoing training. Managing call volume while implementing a CRM is complicated. Using whatfix allows us to make sure the calls are not due to a lack of training or available content. We dedicated a week or so worth of hard work to build content around our entire platform. It was work, but it allows us to have a fully comprehensive training option that was well worth the time. **What do you dislike about Whatfix?** Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved since we first started, making it even easier for customers to find and take advantage of content. **What problems is Whatfix solving and how is that benefiting you?** Onboarding and ongoing training. we use task lists for our onboarding team. This helps up guarantee that companies who go live with us have accountability to know how to use the software and we can ensure no gaps in knowledge. This cuts down on post live support needs. We also have a solid library of content for existing users to putt from quickly after hours or during the day when they are too busy to call in. ### 39. Easy to use and responsive support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Whatfix?** Whatfix is very easy to use and is intuitive. The various widgets provide a variety of self help features within the application and allows you to set up help that is relevant and easy to find. They are always very quick to respond to support issues and questions. **What do you dislike about Whatfix?** We like pretty much everything! But would like a better way to organize the content. **Recommendations to others considering Whatfix:** It's easy to use and cost effective. The support is fantastic! **What problems is Whatfix solving and how is that benefiting you?** We are using Whatfix for in application help to have the assistance our users need at their fingertips and contextual to where they are at in the application. ### 40. Revolutionary systems training **Rating:** 5.0/5.0 stars **Reviewed by:** AJ W. | Learning and Development co-ordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Whatfix?** Whatfix has revolutionised how we work with a particular system. The feedback has only been positive and we can't get self help flows out quickly enough to meet the demand, which considering how easy they are to create, tells you something about the demand and uptake of this software. **What do you dislike about Whatfix?** Navigating the editing pages could be made simpler but it does the job. It could also do with a short description on it's user guide to explain what the different items mean to help with terminology. **Recommendations to others considering Whatfix:** Ask questions, they are really helpful **What problems is Whatfix solving and how is that benefiting you?** We are a social care organisation with a wide range of IT Literacy. One of the main system we use is very new and our colleagues need support in completing a variety of tasks in it. Whatfix is providing a live, point of need solution which has reached all of our colleagues using the system. **Official Response from Guru Mirthinti:** > Hi AJ Willis, Thank you very much for sharing your experience with Whatfix. We are delighted to know that Whatfix has helped your team with your new system and that your team is responding positively to the flows you are creating. Regarding navigating the editing pages, you can rest assured knowing that your feedback has reached the appropriate people at Whatfix and will be taken care of as soon as possible. Thank you once again for the 5-star rating. We are always committed to serving our customers as best we can. Regards, Guru ### 41. Great Product and Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. J. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Whatfix?** Whatfix offers a variety of solutions to assist with training, on-boarding and driving adoption. In addition to the features of the application, the Whatfix team is accessible and constantly working collaboratively to assist with the needs of my team and users. **What do you dislike about Whatfix?** No major dislikes. I am currently interested in advanced analytics to hep measure utilization. The Whatfix team is working to implement solution to better meet our needs. **Recommendations to others considering Whatfix:** Meet with them in person. Great team. **What problems is Whatfix solving and how is that benefiting you?** We are currently replacing and updating existing user guides and training material to include in-application guidance to assist users. ### 42. A very holistic and well thought of self-help system! **Rating:** 4.5/5.0 stars **Reviewed by:** Juveria S. | Seller Engagement Associate, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Whatfix?** I like how it is easy to use and how it has a variety of options catering to different needs such as smart tips and beacon other than the guided flows. Most of all, the Whatfix team is extremely cooperative, prompt and helpful when you are stuck somewhere. **What do you dislike about Whatfix?** Nothing to dislike really. Just like any other system or application bugs and issues arise, but the team is prompt in helping solve these. **What problems is Whatfix solving and how is that benefiting you?** Has helped our Sellers in understanding how to manage and use their portals **Official Response from Guru Mirthinti:** > Hello Juveria, Thank you for taking the time to support us with the positive feedback, it is greatly appreciated. We are delighted to know that your sellers find it simpler to navigate across the portals with the help of Whatfix and its features. Our energetic support team is always ready to help out with customer issues and your testimonial only pushes their boundaries further. Thank you once again for your support. Regards, Guru ### 43. Great tool for on boarding your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Whatfix?** Makes your on-boarding and training process easy and helps retention. Clients can train at their own time as they are using the platform. **What do you dislike about Whatfix?** I don't dislike, but the analytics could be improved. **What problems is Whatfix solving and how is that benefiting you?** More personalized on boarding process and less contact to our support team for basic questions. ### 44. All-Around Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Whatfix?** Sahil and his team have been amazing to work with. From getting us up off the ground, to double checking and making sure the tools that are included with the software we signed up with, are used 100%. **What do you dislike about Whatfix?** There were a few bugs here and there, but the Whatfix team worked effortlessly to get us fixed and moving. **What problems is Whatfix solving and how is that benefiting you?** We had some trouble with users retaining a lot of the info being trained on, and learning how users can easily re-learn tools they had trouble with. ### 45. Whatfix is exactly what we were looking for! **Rating:** 4.5/5.0 stars **Reviewed by:** Krystal P. | CRM Manager, Sales Strategy & Operations, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Whatfix?** Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I feel Whatfix was both easy to learn and easy to use. I was creating my own walkthroughs and content after just a few quick guided sessions. Lastly, Whatfix is very cost effective compared to competitors and offers a lot of flexibility since it can be used on any web browser. Whatfix is exactly what we were looking for! **What do you dislike about Whatfix?** Nothing that I've come across to dislike thus far. If anything, it sounds like they're still developing their mobile app, but it's not something we're looking to adopt at this time. **What problems is Whatfix solving and how is that benefiting you?** I created a very robust user guide that no one ever looks at or utilizes since it lives outside of Salesforce and in a Word doc (boring!). So we were really looking to minimize the number of process and usage questions our small team receives while empowering users to find their own answers from within Salesforce. What I've also discovered is that Whatfix provides an easier way to update content within the platform itself. No more scrolling through a long Word doc trying to ensure all changes are made properly and timely. Now all content lives directly within Salesforce in a much more user friendly way that the user can search for. Whatfix also provides a lot of training and communication benefits for both new users and existing users. We can now utilize Whatfix to create mandatory or optional tasks (like completing guided walkthroughs or watching training videos) for new hire learning or rolling out new features. This especially helps with ensuring our users are aware of new changes or enhancements that they may not have read in our latest release communication. **Official Response from Guru Mirthinti:** > Hi Krystal, Thank you for taking the time and reviewing us. We are so happy that we've been able to reduce your content creation and update communication efforts. The fact that you found Whatfix to be easy to learn and use reflects with our approach to keep the product as simple as possible. It's always wonderful to hear from a highly satisfied customer such as yourself to reassure us of our progress towards our vision. Thank you once again for your time. Regards, Guru ### 46. Great on-boarding and support experience with the Whatfix team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about Whatfix?** Special mention to my CSM, Kritika Kishor who has been immensely helpful, supportive and professional with every request from me and my team. Thank you for all the help and continued support! We are using Whatfix as a digital support tool for our application, and it has proven to be very user friendly and reliable. **What do you dislike about Whatfix?** I do not dislike anyhting about whatfix. **What problems is Whatfix solving and how is that benefiting you?** Benefits - the widgets are very different and useful. Continuing to explore all the available widgets. ### 47. Excellent user-adoption tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Whatfix?** Whatfix customer service and support is excellent **What do you dislike about Whatfix?** There is nothing to dislike about Whatfix **What problems is Whatfix solving and how is that benefiting you?** Our organization has solved many training and adoption issues with Whatfix. The benefits to our end-users are unparalleled. ### 48. Pact's fantastic Whatfix experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob L. | Digital Adoption Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Whatfix?** - How easy it is for end users to interact with Whatfix. - Expert help when required - Really easy to create content with Whatfix **What do you dislike about Whatfix?** Some of the initial configuration was not easy or clear and it took some work with the advanced tech team at Whatfix to get it working well with our new systems. This was quickly overcome with help from our Whatfix CSM and their talented technical team. **What problems is Whatfix solving and how is that benefiting you?** We used Whatfix to help with the end user training and adoption of two new group-wide software platforms. Whatfix benefitted us by creating a familiar interface and channel for delivering training and just-in-time tips to our end users. ### 49. Fast Adoption Of Any Software Using Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Whatfix?** Any Framework or Software easily configure the whatfix to navigate the tools, And the flow of the process and user easily understand, easily apply the whatfix in any software and ERP. **What do you dislike about Whatfix?** There is nothing to dislike in the whatfix. **What problems is Whatfix solving and how is that benefiting you?** We are Implement the ERPNext In Our Company And Training the staff but not work properly so we use the whatfix for self adoption by a user. ### 50. Fantastic Features and Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Whatfix?** WhatFix offers companies a way of targeting users that have questions or issues with your site/product but will never call or email in regarding them. Instead of relying on them reaching out they can simply use the self-help widget to answer their question. **What do you dislike about Whatfix?** There is not much to dislike about WhatFix. However, if you have stringent security protocol or the clients you serve do it may be harder to take advantage of all of WhatFix's offerings. That is not to say you can't leverage WhatFix, it just means it will be more difficulty to leverage all of the features seamlessly. **What problems is Whatfix solving and how is that benefiting you?** It has helped our clients and users better leverage our system. Specifically, it helps new users become comfortable with the system without needing a training. ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=11§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+04%3A34%3A48+-0500&secure%5Bsession_id%5D=7e346aa3-7d89-483f-bb29-263cc15b1969&secure%5Btoken%5D=359c5b6f5149df0e819e4a58d890c94053ed812ded5650e4cf9f042f1e12caf7&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,782 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (995 reviews)