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Compare Appcues and Whatfix 
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Product Fruits
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At a Glance
Market Segments
Mid-Market (58.0% of reviews)
Enterprise (44.7% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Appcues
Star Rating
(341)4.6 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesWhatfix
Star Rating
(495)4.6 out of 5
Market Segments
Enterprise (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Appcues. Users appreciate its intuitive platform and strong customer support, with one reviewer noting, "Whatfix is extremely easy to use, and the experience is further improved by the excellent support provided during onboarding."
- Users say that Whatfix's in-app guidance features, such as flows and smart tips, are highly effective for enhancing user experience. Reviewers highlight its customization capabilities, stating, "The Digital Adoption Platform is powerful and highly customizable, allowing us to tailor it perfectly to our product's specific needs."
- According to verified reviews, Appcues shines in its user-friendly build interface, making it easy for teams to create onboarding flows and surveys. One user mentioned, "I really like how user-friendly the build interface is in Appcues," which speaks to its accessibility for non-technical users.
- Reviewers mention that Whatfix provides exceptional quality of support, with a score that reflects its commitment to customer success. Users have noted the platform's ability to act as a strategic partner, with one stating, "Whatfix has been a strong strategic partner to Cox Automotive, collaborating with us to shape their product roadmap."
- Users highlight that Appcues has a strong focus on customer support, with many praising the responsiveness of its team. One reviewer stated, "The Customer Support team is absolutely the best thing about Appcues," indicating that users feel valued and supported throughout their experience.
- G2 reviewers indicate that while both platforms offer similar ease of use, Whatfix's overall performance and user satisfaction metrics are more favorable. Users have expressed that the onboarding process with Whatfix is particularly smooth, enhancing the overall adoption experience, while Appcues is noted for its effective tracking of user events and feedback.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Whatfix
No pricing availableFree Trial
Appcues
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
285
8.8
338
Ease of Use
8.6
288
8.6
408
Ease of Setup
8.3
163
8.3
358
Ease of Admin
8.7
149
8.5
277
Quality of Support
9.1
270
9.7
338
Has the product been a good partner in doing business?
9.2
147
9.5
276
Product Direction (% positive)
9.0
267
9.7
323
Features by Category
User Analysis
8.5
153
8.0
156
7.5
177
8.1
172
User Support
8.5
180
8.2
163
7.0
102
8.0
142
8.1
147
8.0
144
Walkthrough Type
8.1
119
8.5
166
8.9
178
8.9
190
Platform Basics - Digital Adoption Platform
8.8
8
8.3
39
9.4
9
8.7
41
Analytics - Digital Adoption Platform
7.7
8
8.3
40
Functions - Digital Adoption Platform
8.1
8
8.2
39
8.5
8
8.6
44
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
146
Not enough data
8.8
141
Not enough data
8.1
93
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
5.2
10
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Reporting
8.5
11
Not enough data
7.7
11
Not enough data
Personalization
8.5
11
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
Administration
7.6
11
Not enough data
7.8
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Categories
Categories
Shared Categories
Appcues and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Appcues is categorized as Personalization, Mobile App Optimization, Mobile Marketing, Personalization Engines, and Push Notification
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.7%
Marketing and Advertising
8.9%
Financial Services
6.5%
Internet
4.7%
Other
30.8%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
What does Appcues do?
3 Comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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