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Compare Appcues and Whatfix 
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Product Fruits
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At a Glance
Market Segments
Mid-Market (58.0% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Appcues
Star Rating
(341)4.6 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesWhatfix
Star Rating
(489)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in Quality of Support with a score of 9.7, while Appcues, although still strong, has a lower score of 9.1. Reviewers mention that Whatfix's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that Whatfix offers superior Account-Level Analytics with a score of 8.0, while Appcues does not provide this feature. Users on G2 appreciate the detailed insights that Whatfix provides at the account level, which helps in better decision-making.
- Users say that Whatfix shines in Text Bubble Walkthroughs with a score of 9.0 compared to Appcues' 8.9. Reviewers highlight that the text bubble feature in Whatfix is more intuitive and user-friendly, enhancing the onboarding experience.
- G2 users report that Whatfix has a more robust Knowledge Base with a score of 8.9, while Appcues scores slightly lower at 8.3. Users mention that Whatfix's extensive documentation and resources make it easier to find solutions independently.
- Users on G2 highlight that Whatfix's Segmentation capabilities score 7.9, while Appcues leads with a score of 8.5. Reviewers mention that Appcues provides more advanced segmentation options, allowing for more targeted messaging.
- Reviewers mention that Whatfix's Ease of Setup scores 8.2, while Appcues has a slightly better score of 8.4. Users report that Appcues offers a more straightforward setup process, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Whatfix
No pricing availableFree Trial
Appcues
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
285
8.8
333
Ease of Use
8.6
288
8.6
396
Ease of Setup
8.3
163
8.3
347
Ease of Admin
8.7
149
8.5
275
Quality of Support
9.1
270
9.7
333
Has the product been a good partner in doing business?
9.2
147
9.5
274
Product Direction (% positive)
9.0
267
9.7
318
Features by Category
User Analysis
8.5
153
8.0
155
7.5
177
8.0
171
User Support
8.5
180
8.2
163
7.0
102
8.0
141
8.1
147
8.0
144
Walkthrough Type
8.1
119
8.5
166
8.9
178
8.9
190
Platform Basics - Digital Adoption Platform
8.8
8
8.3
39
9.4
9
8.6
38
Analytics - Digital Adoption Platform
7.7
8
8.4
39
Functions - Digital Adoption Platform
8.1
8
8.2
38
8.5
8
8.4
40
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
50
Not enough data
7.8
46
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
5.2
10
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Reporting
8.5
11
Not enough data
7.7
11
Not enough data
Personalization
8.5
11
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
Administration
7.6
11
Not enough data
7.8
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Categories
Categories
Shared Categories
Appcues and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Appcues is categorized as Personalization, Mobile App Optimization, Mobile Marketing, Personalization Engines, and Push Notification
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.7%
Marketing and Advertising
8.9%
Financial Services
6.5%
Internet
4.7%
Other
30.8%
Computer Software
15.8%
Information Technology and Services
14.1%
Financial Services
4.1%
Insurance
3.6%
Banking
3.2%
Other
59.1%
Discussions
What does Appcues do?
3 Comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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