--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 550 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 550 scale: '5' date_modified: '2026-07-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 550 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. (75 reviews) - Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. (58 reviews) - Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. (54 reviews) - Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. (48 reviews) - Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. (48 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (40 reviews) - Simple (31 reviews) - Intuitive (29 reviews) - Guidance (24 reviews) - Value (24 reviews) **What users dislike:** - Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. (26 reviews) - Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. (18 reviews) - Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. (18 reviews) - Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. (16 reviews) - Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. (16 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (15 reviews) - Implementation Difficulties (13 reviews) - Limited Customization (13 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (12 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. End User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Reeta M. | Salesforce Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Helpful for sales user training and sales for end customers **What do you dislike about Whatfix?** Cost and bit more simplified process in implementation **What problems is Whatfix solving and how is that benefiting you?** Resolving users queries quickly with smart tips and quick turnaround in terms of the problems ### 2. Good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Ramya R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to adopt for new learners. Planning to implement for new joiners **What do you dislike about Whatfix?** Not any as of now. Upon more usage we will be able to relate more **What problems is Whatfix solving and how is that benefiting you?** Faster learning process for onboarding ### 3. Low code solution **Rating:** 5.0/5.0 stars **Reviewed by:** Abanti M. | PC, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The widgets like self help, smart tip, beacons **What do you dislike about Whatfix?** P2P issues -; after I publish the content, it often doesn't work. **What problems is Whatfix solving and how is that benefiting you?** It is reducing the support overhead and we are having happy customers ### 4. Great adoption experience **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik D. | Global Digital Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** We started using the products since last one year and they look promising with productivity benefits visible **What do you dislike about Whatfix?** Can explain in detail post 24 months. Look forward for ai solutions **What problems is Whatfix solving and how is that benefiting you?** Sales user adoption ### 5. New adoption **Rating:** 4.5/5.0 stars **Reviewed by:** vanitha r. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Very quick to easy to implement. Enhanced way to upkill the application usage & knowledge **What do you dislike about Whatfix?** Limitations on the view of analytics dashboard **What problems is Whatfix solving and how is that benefiting you?** Improved user experience & guided new users on the application. ### 6. Guidance démo **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** DAP and Guidance for better user adoption **What do you dislike about Whatfix?** Anything yet because not started to use it **What problems is Whatfix solving and how is that benefiting you?** User adoption and experience ### 7. Early on the journey but love Whatfix! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Organizational Development Manager, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Whatfix?** Whatfix has been a game-changer for our organization’s digital adoption strategy. The platform’s guided walkthroughs and on-demand help have empowered our employees to navigate complex systems confidently. We use for our HRIS, ERP, and a few other applications that regularly experience user confusion. The flexibility of Whatfix to create detailed, step-by-step flows has made training and onboarding seamless. The customization options allow us to tailor content to specific user groups, improving our support and engagement efforts significantly. The analytics dashboard provides valuable insights into user behavior, which helps us continually optimize our content. The support from the Whatfix team has been excellent as well—they are responsive and proactive in helping us achieve our goals. From the very beginning, we have had a white glove treatment/approach to support, and we can't speak highly enough about our experience! Whatfix is an invaluable tool that has reduced our support requests and made complex tools accessible across all levels of our organization. We highly recommend it to any team looking to improve user adoption and reduce training costs! **What do you dislike about Whatfix?** There is a learning curve to the platform, and sometimes there are nuances to ensuring the content works right for each page. The team has been helpful with resolving any issues in a timely manner. **What problems is Whatfix solving and how is that benefiting you?** We have a very low-skill employee population when it comes to technology, especially modern applications/platforms. Whatfix is helping with the change management and training to help with adoption and reduce support inquiries. ### 8. Delivered exactly as advertised with excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about Whatfix?** Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prioritizes our business needs and is willing to go above and beyond to provide us with solutions that work with us. This includes the prompt return of emails and phone calls, solution oriented customer service, and willingness to escalate any issues that we're encountering until they are promptly and satisfactorily resolved. **What do you dislike about Whatfix?** Flows sometimes timeout. This is a limitation of the technology and often user error. However, it is hard to tell via analytics whether or not it is user error or another reason. This is something that Whatfix is actively addressing. **Recommendations to others considering Whatfix:** Be sure to lay out your build strategy first, and make sure you have a strong project plan to avoid scope creep. **What problems is Whatfix solving and how is that benefiting you?** We are solving the problem of digital adoption with our internal customers. We've realized the benefits of improved time to proficiency in our systems and improvement in operational efficiencies. **Official Response from Pratheek G:** > Hi there, Thank you very much for taking the time to share your experience with Whatfix. We always strive to provide the best support possible, so it is wonderful to know that you received prompt response from our customer success team. We are sorry for your experience with flow timeouts. We’re using your feedback to continue to improve and work on this area. Thanks again for the 5-star review. Best, Pratheek ### 9. A helpful layer - that makes user experience easier and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Manasi S. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Whatfix?** Ability to add flows, self help, smart tips and launchers. The dashboard is great for insights too. Really easy to learn and implement **What do you dislike about Whatfix?** Nothing - I liked Whatfix - No complaints **What problems is Whatfix solving and how is that benefiting you?** We are using it as a layer on Workday and Salesforce to ensure better user experience on the platform ### 10. Maximise user adoption with Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** praveen S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It significantly improves user adoption and reduces training needs **What do you dislike about Whatfix?** Licensing model can sometimes gets overwhelming for smaller customers **What problems is Whatfix solving and how is that benefiting you?** Improves productivity and reduces unwanted engineering effort on non engineering tasks. ### 11. Best DAP platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anand S. | Senior Consultant - Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The new AI features added; this will add more value to sale DAP **What do you dislike about Whatfix?** Chat it automations are missing; which would add more value to clients **What problems is Whatfix solving and how is that benefiting you?** Adoption; Change Management ### 12. A great DAP! **Rating:** 3.5/5.0 stars **Reviewed by:** Swathi R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It is user centric and highly adaptable. **What do you dislike about Whatfix?** It is complicated at times. Simple things need your support to be fixed. **What problems is Whatfix solving and how is that benefiting you?** We are yet to implement on our product. ### 13. Amazing tool for boosting best user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Suhani J. | Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Amazing features .Ai enabled , best support feom wfx team **What do you dislike about Whatfix?** Nothing as for now.I am using it for past 1 year,it's amazing **What problems is Whatfix solving and how is that benefiting you?** It is reducing time and efforts ### 14. Good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Megha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Product and support for the issues. Impressed **What do you dislike about Whatfix?** Waiting time to get the support team on the call **What problems is Whatfix solving and how is that benefiting you?** Deployment issues Helps in understanding the product in a broader way ### 15. Best UI & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam Prakash C. | Specialist - Digital Adoption, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It's a very simple tool solving complex problems for me and my team. **What do you dislike about Whatfix?** I think the one thing that whatfix lags in is training. **What problems is Whatfix solving and how is that benefiting you?** User training Error prevention ### 16. Had a great experience in creating content for users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Beacons that help giving highlights or tips about the new features. and search flexibility: content redirection upon search in the flows while using the product **What do you dislike about Whatfix?** I like most of the features. What I feel painful is the amount of steps to be created in a rule for the redirection in the flows. **What problems is Whatfix solving and how is that benefiting you?** Creating a self help content flows in the produ t and videos. ### 17. Transform customer experience with DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Basker D. | Practice Head | Innovation Cluster | Digital Twin | AR | VR | MR | Metaverse | Learning Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** In app guidance with GenAi powered to customer **What do you dislike about Whatfix?** Licensing model is an named user license rather than dynamic license based on user usage **What problems is Whatfix solving and how is that benefiting you?** Organization change management ### 18. Ease of use for creating the SAP Training content and keep it updated **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh k. | SGM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Whatfix?** On time support to business team reduces the IT tickets drastically. **What do you dislike about Whatfix?** On joining support is a feature which was plan for each user is very less used **What problems is Whatfix solving and how is that benefiting you?** SAP tutorial for all modules developed and easly accesible during application access for all SAP users ### 19. Best customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The best customer support for my team at Odessa. **What do you dislike about Whatfix?** Complex visibility rules. Complex branching of flows. **What problems is Whatfix solving and how is that benefiting you?** Easy to provide the information to the product users. ### 20. Easy user training guide flow that can be created with whatfix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It is always evolving and along with ease of creating user flows and manuals, now AI agents are also been added to the tool **What do you dislike about Whatfix?** Not completely aware about the data privacy. **What problems is Whatfix solving and how is that benefiting you?** 1. Helps in creation of training documents for users 2. Task list creations are helpful 3. Self helps to store the user guides 4. User flow video creations for demo purposes ### 21. Good DAP solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sharat S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Mirror 2, guided navigation, agents for content creation **What do you dislike about Whatfix?** Long term vision to overcome embedded AI in saas **What problems is Whatfix solving and how is that benefiting you?** Application adaptability by users in our company ### 22. Manager technology **Rating:** 4.0/5.0 stars **Reviewed by:** Nena S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** New features and Training live content creation **What do you dislike about Whatfix?** Inconsistency while using same feature and performance **What problems is Whatfix solving and how is that benefiting you?** Onboarding and user training also helping with level 1 support ### 23. The exiting product launches at Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Suhesna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Mirror 2.0 is a very interesting aspect in whatfix **What do you dislike about Whatfix?** The development glitches that we face when developing solutions **What problems is Whatfix solving and how is that benefiting you?** Reducing training time for all users ### 24. Always ready to help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Whatfix?** Fast support, quick action and innovative ideas **What do you dislike about Whatfix?** Gating their knowledge base behind mandatory, time-consuming and tedious exams **What problems is Whatfix solving and how is that benefiting you?** Quick solution to things that otherwise will require time and dev work ### 25. Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Devashri P. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Ease of use- very easy for admins to set up **What do you dislike about Whatfix?** There is nothing in particular to dislike **What problems is Whatfix solving and how is that benefiting you?** Helps users with tips and info ### 26. Seamless and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** kiran D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Workflow, Smart tips ,Quick Redees Easy Navigation on work flow **What do you dislike about Whatfix?** Need more Automation and effective to adapt to MDG **What problems is Whatfix solving and how is that benefiting you?** Business user navigation ### 27. Amazing Product **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to use, great functionalities in the product **What do you dislike about Whatfix?** Sometimes it takes a lot of time to load **What problems is Whatfix solving and how is that benefiting you?** User Adoption and release communication ### 28. It's simply plug and play **Rating:** 4.5/5.0 stars **Reviewed by:** Varun M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Test automation features and auto fix capabilities of new change **What do you dislike about Whatfix?** AI capabilities can be improved more compared with walk me **What problems is Whatfix solving and how is that benefiting you?** Adoption ### 29. Outstanding Service and User-Friendly Experience with Whatfix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Whatfix?** I truly appreciate the proactive attitude and strong support from the Whatfix product team and Customer Success Manager. Additionally, the Whatfix DAA delivers exceptional quality work. I also find the clear reporting available in Whatfix Analytics very useful, along with the smooth process for modifying content and adjusting features—especially for platforms like SAP S/4HANA. It was easy to implement the product across different instances of our company **What do you dislike about Whatfix?** For our company, the most difficult part was the administration—ensuring that the sales orders accurately reflected the agreements and that invoices were properly aligned. It required a lot of double-checking. However, after a few sessions with the Customer Success Manager, we were able to resolve these issues smoothly. **What problems is Whatfix solving and how is that benefiting you?** I do have the option to track end users' behaviour, i can more easily map out which part of a process is most difficult/not clear/desire some improvement ### 30. Tool tip and content creation **Rating:** 4.0/5.0 stars **Reviewed by:** Guru P. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Quick support and user friendly support.. **What do you dislike about Whatfix?** No, Nothing is to deslike the whatfix feature **What problems is Whatfix solving and how is that benefiting you?** User friendly and tool navigation ### 31. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Roshani P. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Best support for the issues raised and good experience **What do you dislike about Whatfix?** Availability's of the support team is not convenient **What problems is Whatfix solving and how is that benefiting you?** Language translation ### 32. Whatfix review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Great product with regular updates. They always try to keep updating new features in the product.This helps us in our work. Great experience working with the team as well. **What do you dislike about Whatfix?** Nothing as of now. I am an early user of Whatfix for content creation. **What problems is Whatfix solving and how is that benefiting you?** It helps me engage my clients and see their journey through the platform. ### 33. Whatfix's seemingly endless abilities and customizations will be a major help to our customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Whatfix?** The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out and see the benefits to our customers. Whatfix support is also amazing in their response time and responses. **What do you dislike about Whatfix?** It will take some time to build up all the content that we need but that's to be expected with something like this. Also, some of the different customizations and element selections require more than a basic level of knowledge with Javascript/CSS selectors and such which can be difficult to learn on your own. **What problems is Whatfix solving and how is that benefiting you?** Building documentation for commonly performed tasks and questions. Allowing the customer to find answers without having to make a call/email to us. This allows us more time to create the content and focus it where it needs to be as well as improving our own knowledge and software. **Official Response from Gayatri Karthy:** > Thank you for your positive feedback on Whatfix's customization options and support. We understand that building content can be time-consuming, but we believe that the end result will greatly benefit your customers. If you encounter any challenges with the more advanced customizations, please don't hesitate to reach out to our support team for assistance. ### 34. Awesome product to create in app content **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit A. | Associate Director - organizational change management , Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Easy authoring, great technical and customer support **What do you dislike about Whatfix?** Nothing as bad to mention. It's all good **What problems is Whatfix solving and how is that benefiting you?** Training costs ### 35. Whatfix is key to onboarding new users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Whatfix?** Whatfix has been a game changer when helping to support the onboarding of new users to our platforms. We can easily set up task lists and flows to help guide new users through the platform with support. It gives our new users confidence as they master workflows. The customer service at Whatfix is top-notch! I have worked with several individuals at Whatfix and they are truly there to help and support in any way they can. If you are willing to invest the time, you will not be disappointed with Whatfix! **What do you dislike about Whatfix?** I can't really say this is a dislike, but there is a learning curve. However, Whatfix has a plethora of resources to help support you as you learn. I have done online courses and worked 1-on-1 with members of their to team to help me feel confident in my knowledge and use of Whatfix. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping us with decreasing time of onboarding for new users with our many platforms. We are able to cut down our 1-on-1 training with new users by implementing task lists, flows, and smart tips within the platform geared toward new users. ### 36. Easy to use and tremendous Support Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Whatfix?** From our first communication we've been greeted by professional and friendly Team Members from Whatfix. The step-by-step on-boarding process has enabled us to quickly learn and implement this tool into our Training Program. And our weekly touch base has allowed us to grow in Whatfix Knowledge and stay on track for our implementation. **What do you dislike about Whatfix?** Everything has been great, there has been nothing negative about our experience. **What problems is Whatfix solving and how is that benefiting you?** New employee onboarding, able to get employees more comfortable with our system so they can be up and running weeks to months earlier. Training Materials, providing PDF, PowerPoint, and Videos immediately following creation. Desk-side Coaching, gives our employees a support system right-in our sales tool. ### 37. Utilize Survey Functionality and Customer Support is Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy N. | Client Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Whatfix?** Overall, our company uses WhatFix for many things. Self-help, storing reference guides, pop-ups, user workflow assistance, etc., for our customers to use our product. It helps our customers better understand how to use our SaaS tool. I recently used the WhatFix survey functionality to implement an NPS In-App survey for my company. There was a bit of a learning curve for me and a few tweaks we needed to make, but the survey was a success after testing well, and we are looking forward to using it again in the future. We did do some customization for our survey with their development team and she was really easy to work with and a great communicator. Their customer success team and support live chat are exceptional. **What do you dislike about Whatfix?** I cannot think of anything in particular I dislike. **What problems is Whatfix solving and how is that benefiting you?** Helpng our customers have access to our in-app training resources to help them learn and be successful using our SaaS product. Helping us understand our customers satisfaction with our product as well. **Official Response from Gayatri Karthy:** > Thank you for your feedback! We are glad to hear that our survey functionality and customer support have been beneficial for your company. We appreciate your support! ### 38. I Recommend Whatfix: It Saves Time and Offers Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** marlene P. | Operations E-learning Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Whatfix?** In our experience, Whatfix has been a huge time-saver. We no longer have to rely on our internal development teams or wait through lengthy development cycles—we can handle most tasks on our own. When we need custom publishing with logical steps or even JavaScript support, the Whatfix team is always there to help. Their expertise is impressive. I love how their support team goes above and beyond. They’re front-end geniuses and can assist with any challenge. **What do you dislike about Whatfix?** There's nothing wrong with Whatfix—they're always improving their features and adding new ones to make things easier for us. Plus, our Customer Success Manager, Siddhart, is always checking in to see if we need anything. He quickly answers our questions and handles whatever we ask him. **What problems is Whatfix solving and how is that benefiting you?** With Whatfix, we can quickly share important information with our platform users and guide them step by step through navigating the platform. This not only ensures they get the information they need right away but also reduces the need for them to contact our support center, saving time for both our users and our team. Whatfix helps us publish and host content easily, **Official Response from Gayatri Karthy:** > We're thrilled to hear that Whatfix has been a time-saver for you and that our support team has been able to assist with your needs. Thank you for sharing your positive experience! ### 39. A wonderful solution to empower our learning community **Rating:** 4.5/5.0 stars **Reviewed by:** Ash S. | Chief Program Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Whatfix?** We provided virtual professional development for adult learners. One of our primary goals is to allow them as much agency as possible to guide their own experience and spend their time in a way that feels effective. A big part of the effective use of their time is getting in-app support right when they need it. Whatfix has been an important addition to our overall system of support for our learners. I also can't speak highly enough about the implementation team that helped get to an initial launch. Thoughtful, professional, and supportive. They walked us through a clear process that felt strategic and like a true collaboration. **What do you dislike about Whatfix?** With any sophisticated tool, there is a bit of a learning curve for sure. Not necessarily a plug-and-play sort of tool but that is not what we were looking for either. However, their team helped walk us through all of this with both asynchronous learning and live event training support. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows us to let our users be more self-directed in their system onboarding experience as well as find ongoing support around our programs. This has allowed us to primarily focus our live events on building meaningful connections and less time on troubleshooting systems use and answering common questions. **Official Response from Gayatri Karthy:** > We're thrilled to hear that Whatfix has been such a valuable addition to your professional development efforts. Our team is dedicated to providing thoughtful and supportive implementation to ensure a successful launch. ### 40. Best DAP Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The best thing about Whatfix is the screen sense feature which helps in a better onboarding and training experience **What do you dislike about Whatfix?** At present there is nothing which I dislike **What problems is Whatfix solving and how is that benefiting you?** Whatfix is providing me with training simulations which is helping in better onboarding and training experience ### 41. Superior launch support **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah J. | Assistant Director of Digital Platforms, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Whatfix?** The training and support to launch complex guided workflows and self help tools. There are multiple options to provide just in time support and information so users can complete their work. **What do you dislike about Whatfix?** If you're not careful with how you configure things you can end up with too many distracting pop-ups. To avoid this, test each scenario to ensure you didn't over-do the help tips. **What problems is Whatfix solving and how is that benefiting you?** Users were missing crucial steps or inputs, which were causing errors in our programs. We can easily onboard more users now that they have instant access to help guides and are directed how to properly complete their tasks. ### 42. Customer Service sets Whatfix apart **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** I've been in charge of Whatfix for my company for 2 years now and their Customer Service is unmatched. I do appreciate the ease of use of their features and the support to implement to new applications. **What do you dislike about Whatfix?** I do wish that current features were expanded and bettered rather than focusing on the new shiny thing. I've given a lot of feedback on these items and been on numerous calls, so it would be nice to see some suggestions being put into practice. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has enabled us to implement technical training for certain applications directly into those applications, and do away with LMS counterparts. ### 43. easy to make digitization easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Whatfix?** Simple and usefull for simple process to learn. Complete assistante by Success Managers Many features and contonuos improvement **What do you dislike about Whatfix?** It is not easy to apply to complex and non-linear processes **What problems is Whatfix solving and how is that benefiting you?** Helped us develop adoption for 2 new onboarding projects and new tool rollout ### 44. How Whatfix is helping Geodis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** User Analytics and ofcourse how the customer always come first **What do you dislike about Whatfix?** Nothing to dislike but some suggestion maybe deeply analysing what applications they really need. **What problems is Whatfix solving and how is that benefiting you?** It is basically helping to onboard people and help communicating us to user ### 45. Useful and easy to implement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Maritime | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to understand the features and implement. We are using it for our training modules and notifications to end users through UI. **What do you dislike about Whatfix?** Inconsistency when used across different platforms **What problems is Whatfix solving and how is that benefiting you?** Training and notifications to end users ### 46. Innovative tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** Flow support Eliminate training Integrate IA **What do you dislike about Whatfix?** Nothing for the moment Dependancy of tool version ? **What problems is Whatfix solving and how is that benefiting you?** Tool over complexity ### 47. Very amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It's purpose driven approach to implement ai **What do you dislike about Whatfix?** Nothing as of now, but the ai use cases could be better **What problems is Whatfix solving and how is that benefiting you?** We are trying to implement in our quality applications ### 48. Fantastic experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shekhar M. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** GREAT Customer support from our CSM as well as support team. We really experienced the prompt responses from support team/CSM all the time. **What do you dislike about Whatfix?** No downside for me, some features can be add on as requested & feedback given **What problems is Whatfix solving and how is that benefiting you?** Seamless onboarding & awareness about our new few product features amongst all users ### 49. Transformative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Isnt tightly coupled with application interface **What do you dislike about Whatfix?** License cost can be a bit high at times and **What problems is Whatfix solving and how is that benefiting you?** Imoroving the adoption and usage of applications ### 50. Satisfied partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Helps to quick adapt to our customer requirements **What do you dislike about Whatfix?** Could have been useful if you can create training documents **What problems is Whatfix solving and how is that benefiting you?** Training guides for our customers ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+08%3A05%3A00+-0500&secure%5Bsession_id%5D=67cc93bb-b83a-4ff2-b9d9-7c50d0a360c9&secure%5Btoken%5D=073a951141571277a0030a3f1b769adf4e4ca1675a828332dddf2804ad8c80fe&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-prototyping/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (997 reviews)