--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. (75 reviews) - Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. (58 reviews) - Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. (54 reviews) - Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. (48 reviews) - Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. (48 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (40 reviews) - Simple (31 reviews) - Intuitive (29 reviews) - Guidance (24 reviews) - Value (24 reviews) **What users dislike:** - Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. (26 reviews) - Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. (18 reviews) - Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. (18 reviews) - Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. (16 reviews) - Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. (16 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (15 reviews) - Implementation Difficulties (13 reviews) - Limited Customization (13 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (12 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Whatfix Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar A. | Senior Competency lead enginnering Applications, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Whatfix?** Whatfix is good for digital adaptation tool. it gives rich user experience and easy to learn new things for the Applications. Smartips,Becons and survey are good features in whatfix. receiving good customer support during the implemention and during roll-outs **What do you dislike about Whatfix?** only for browser-based applications not capable of desktop applications. **What problems is Whatfix solving and how is that benefiting you?** user themself can run the business workflow individually with self-help and it helps increasing the productivity and user learning the application very Fastly. ### 2. Next generation DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Navdeep K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Whatfix is very flexible and easy to configure. It also helps improve the overall User Experience. **What do you dislike about Whatfix?** Everything is good and seamless. However, it would be really good, if standard SFTP option can be provided to customers for building the integration. **What problems is Whatfix solving and how is that benefiting you?** On-line guidance is helping us getting rid of old school user documents/PDFs. ### 3. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuzotha N. | Enablement Consultant-Technical, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Whatfix?** Interactive Walkthroughs & Guides Helps users learn step-by-step directly within the app. Reduces the need for traditional training or manuals. **What do you dislike about Whatfix?** Learning Curve for First-Time Admins While it’s no-code, creating advanced flows or customizing deeply can be complex for new users. Some admins say the interface isn’t fully intuitive without initial training. **What problems is Whatfix solving and how is that benefiting you?** High Support and Training Costs Problem: Repeated support tickets and the cost of live training sessions. How Whatfix Helps: Offers self-service help (tooltips, pop-ups, FAQs) directly within applications. ### 4. Streamlining Digital Adoption with Whatfix: Pros and Cons **Rating:** 3.5/5.0 stars **Reviewed by:** Snehal K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Analytics & insights Self learning adoption **What do you dislike about Whatfix?** Initial setup & content creation: Building the first set of flows can feel time-intensive and requires thoughtful design. Performance dependency **What problems is Whatfix solving and how is that benefiting you?** Onboarding & Training Challenges: New employees or partners often struggled to learn systems quickly; Whatfix eliminates the need for long training sessions by guiding them directly in the flow of work. Low User Adoption: Many enterprise tools were under-utilized because users didn’t know how to navigate them; Whatfix drives adoption through contextual, step-by-step help. Lower support overhead, freeing up IT/helpdesk bandwidth. ### 5. Simplified User Onboarding and Training **Rating:** 5.0/5.0 stars **Reviewed by:** kishore R. **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** I love how Whatfix has been awesome for me, particularly its great features. It has significantly increased user adoption and simplified onboarding processes in my organization. The interactive insights feature is incredibly useful, enhancing my ability to make informed decisions. **What do you dislike about Whatfix?** I am hoping for more research on the AI side of Whatfix. **What problems is Whatfix solving and how is that benefiting you?** I use Whatfix to simplify user and vendor onboarding, increasing adoption rates and streamlining our processes. Its insights and navigation features enhance our planning and automation, making it invaluable for our data governance applications. ### 6. Feature-Rich Platform, But Needs More Subscriber Use Case Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Whatfix?** Whatfix offers a wide range of features that we can utilize to help manage our objectives and expectations regarding the tools. It's very easy to use once you get the hang of it. **What do you dislike about Whatfix?** I'm looking for some suggestions, ideas, and possible use cases for the subscriber feature, as I'm finding it a bit challenging to brainstorm what would work best. **What problems is Whatfix solving and how is that benefiting you?** Customer engagement, training guidance. ### 7. Efficiently streamlined the AI integration with their applications. **Rating:** 5.0/5.0 stars **Reviewed by:** Pradugmna S. | Information Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The best thing about Whatfix is that it makes using complex software easy and intuitive by guiding users directly inside the application **What do you dislike about Whatfix?** Initial setup can be time consuming configuring workflows, integrations, and customizations takes effort.Learning curve for creators while end-users find it easy, content creators sometimes need training to use the editor effectively. **What problems is Whatfix solving and how is that benefiting you?** Complexity in software adoption New tools often overwhelm users with too many features and steep learning curves.High training costs Traditional training (classroom, PDFs, manuals) is expensive, time consuming, and quickly outdated. ### 8. Great Support and tool, but we experience new barriers and issues with Each New Application **Rating:** 4.0/5.0 stars **Reviewed by:** Johanne R. | Head of Change Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** The customer service and support. The intuitive content creation interface. **What do you dislike about Whatfix?** It feels like starting from scratch every time we apply Whatfix on a new application - new issues, new problems for each application. The demos are always more simple and smooth compared to doing it in real life where we experience the limitations of the standard tool if not configured by the whatfix team. **What problems is Whatfix solving and how is that benefiting you?** System implementation System releases Onboarding ### 9. Exceptional experience with WalkMe Team and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash S. | Associate Director (Consulting) - Technology & Transformation - Customer, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The collaboration in terms of support and the brilliant features that Whatfix team rolls out alongwith having the right innovation mindset to capture the right audience and how it is benefitting industries towards adoption, change management, user experience and ensuring the rightful value delivered to client **What do you dislike about Whatfix?** Nothing as of now as it gives a superior experience amongst all DAP competitors **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping delivering value to our clients and we are having fruitful conversation with clients over the product being implementation partner ### 10. Digital adoption with product analytics feels like solution and validation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Whatfix?** Whatfix addresses challenges faced by product managers through its digital adoption platform, and its benefits extend further by demonstrating value with product analytics. **What do you dislike about Whatfix?** Whatfix analytics dashboarding is not as robust as pendo and others available in the market **What problems is Whatfix solving and how is that benefiting you?** We build a web based product that evolves every release. The onboarding and repeat training has to be product first and cannot depend on support. Whatfix DAP helps us in this. ### 11. Contextual Overlays and In-App Support That Really Help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Whatfix?** Contextual overlays and in-app support.. **What do you dislike about Whatfix?** Customization and some manual processes. **What problems is Whatfix solving and how is that benefiting you?** Feature enhancements and change management. ### 12. Easy implementation. Support team, User friendly. Content Management. **Rating:** 4.0/5.0 stars **Reviewed by:** tanuja v. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Association with Whatfix has been a decade now. This journey has been incredible. WE have grown together as an organisation. Exchanged ideas. The support team has been very helpful, most of the times they just a calll away. They have instantly help us cross the hurdles. Regular cadence call gives us lot of confidence to move further. **What do you dislike about Whatfix?** NPS feedback has been shared for the improvements. Analytics **What problems is Whatfix solving and how is that benefiting you?** Whatfis has enabled product feature training for external users. ### 13. WhatFix for Training and Simulation **Rating:** 4.0/5.0 stars **Reviewed by:** Anand R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** I personally like WhatFix Mirror which is very helpful in training and simulation before users comes to the production system. AI based roles plays while doing the simulation helps sharing the context of why people have to take the training program. **What do you dislike about Whatfix?** May be license model simplification required like monthly active user model. **What problems is Whatfix solving and how is that benefiting you?** Helps creating adoption approach and solves training challenges as it offers learning in the flow of work. ### 14. Great Design and Solutions Make It Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Whatfix?** Simple design, easy to understand, great solutions **What do you dislike about Whatfix?** Sometimes there are implementation problems **What problems is Whatfix solving and how is that benefiting you?** User guidance or user introduction to the product ### 15. A Helpful Tool for Driving User Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Whatfix?** Whatfix makes it easy to create in-app guides, pop-ups, and walkthroughs that help users navigate complex platforms with less need for formal training. The editor tool is intuitive, and the ability to publish updates quickly is a big plus. Analytics provide helpful insight into which content is being used and where users may be struggling. **What do you dislike about Whatfix?** Support isn’t always familiar with the specifics of our product, which can slow down issue resolution at times. A deeper understanding would make the process more efficient. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us onboard users faster and reduces the need for traditional training by providing guidance directly within the platform. It’s solving the challenge of supporting a diverse user base with varying levels of experience, while also keeping our training content current as the product evolves. ### 16. Qualipso whatfix **Rating:** 4.0/5.0 stars **Reviewed by:** Frederic B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** The tools seems really powerfull and can for sure beings value Implémentation and coding seems not so hard Nevertheless a additional support to build the best content should be proposed to facilitate project onboarding and to do the best content **What do you dislike about Whatfix?** Branches between flows is not so intuitive to develop **What problems is Whatfix solving and how is that benefiting you?** Remove gxp training ### 17. User friendly for developer and user **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The Whatfix interface is easy to use for the developer as well as the user. **What do you dislike about Whatfix?** Whatfix makes you dependent on DAP. With the advent of AI that helps in gauging the user’s intent, it will be more beneficial to use Whatfix. **What problems is Whatfix solving and how is that benefiting you?** It is helping the employees of my client adopt software used by my client. It is helping me increase my revenue. ### 18. Easy to Use with a Robust Feature Set **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Whatfix?** Ease of use and robust set of features for reporting and documentation. **What do you dislike about Whatfix?** Wish there were more options and features to monitor content development and updates. **What problems is Whatfix solving and how is that benefiting you?** Stay more current with product changes and making onboarding more simple. ### 19. Great Data and Support, but Some UI and Delay Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Tania J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** The amount of data that can be utilised to create more relevant content to help users and the support from Whatfix team **What do you dislike about Whatfix?** Some experiences with delays and some smaller UI in the creator dashboard **What problems is Whatfix solving and how is that benefiting you?** Issues with guidance flows, mirror implementation and setting up analytics ### 20. Seamless Product Training and Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Whatfix?** Easy to create product training for end users **What do you dislike about Whatfix?** It would be helpful if videos can be reviewed and edited before download **What problems is Whatfix solving and how is that benefiting you?** Saves time and effort in creating lengthy user manuals and training materials. Self helps and smart tips embedded in the application are easy to create, and also the end-users appreciate the Help they get instantly. **Official Response from Pratheek G:** > Hi there! Thank you for taking the time and leaving us with a 5-star rating. We'd love to know more about your request. Feel free to drop a note in the Whatfix Community or send an email to vedija.pillay@whatfix.com. Looking forward to helping. ### 21. Great product really amazing features. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijeet S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Its UI and easy process to create any type of content. I would say if a technical person doesn’t even learn whatfix he/she can use the tool easily while using. **What do you dislike about Whatfix?** Product limitations at somepoint like selecting cohorts in user breakdown especially. **What problems is Whatfix solving and how is that benefiting you?** Analytics solve the problem of pain points of enduser and creatinh user friendly solutions. ### 22. Whatfix is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** - We are able to segregate content by role tags, allowing us to push the right content to the intended end users. - The ability to preview flows and make adjustments as you go is great. - They are always bringing out new features and improvements. - They implement quarterly check in meetings. - Their support team is attentive - There are various content pieces that you can add. - Their onboarding is throurough. **What do you dislike about Whatfix?** - Unable to filter reports based on a year period. - Now and then we struggle with flows not working due to specific elements that had been selected. - Have struggled with flow branching but this may be a user issue. **What problems is Whatfix solving and how is that benefiting you?** - It minimizes training. We have a task list that assists new users with learning our software. - We are able to easily push banners to our software, quickly informing end users of changes. - Provides self help content. ### 23. Great Tool for user Training and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Harish Y. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Whatfix is a great tool to enable users understand on the digital platform and utilise the tool to fullest. Key feature I like the development process, you do not need a special training for the development. **What do you dislike about Whatfix?** QA need to be proper for Whatfix releases. **What problems is Whatfix solving and how is that benefiting you?** Saved time on user training and adopting digital platform. ### 24. Whatfix for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan T. | Associate Director - Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Great adoption tool. Takes away the pain of training and retraining and helps resolve critical knowledge loss owing to the usual iteration of key resources **What do you dislike about Whatfix?** License cost is expensive leading to loss of sales due to lower IT budgets **What problems is Whatfix solving and how is that benefiting you?** Takes away the pain of retraining due to interactive promts enabling efficiency all around. ### 25. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Satish M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Whatfix is solving an actual problem that many industries facing particularly a large company where changing a small things takes a lots of time because of process. **What do you dislike about Whatfix?** Sometimes we gets scroll issues but team has resolved them. **What problems is Whatfix solving and how is that benefiting you?** Smart tips and flows for a new product changes Plug and play, easy to use ### 26. Review by Geodis **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Kumar P. | Associate Product Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The way whatfix getting updating its products by using AI and technology. **What do you dislike about Whatfix?** Nothing, they way whatfix is on is doing good. As of now nothing to dislike about whatfix. **What problems is Whatfix solving and how is that benefiting you?** With DAP we are notifying user and customers about new changes in product and the analytics for use case of products ### 27. Professional company with good solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Stian A. | Business Development Manager Digital Sales, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Whatfix?** User interface and people that are professional and easy to work with **What do you dislike about Whatfix?** Missing some B2B market functionalities and relevance **What problems is Whatfix solving and how is that benefiting you?** User and customer communication ### 28. Effective Survey Tool for User Insights, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Whatfix?** The survey feature allowed us to reach all users at scale and capture structured feedback. This helped us clearly identify user personas and validate assumptions with real data. **What do you dislike about Whatfix?** The enablement sessions felt lengthy and could be made more engaging. **What problems is Whatfix solving and how is that benefiting you?** Understanding users. ### 29. Whatfix has been a great support - especially with onboarding and ongoing help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Dairy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Whatfix?** Simple to use, great customer success team **What do you dislike about Whatfix?** working with translation is a bit cumbersome (if not using their inbuilt translation option). Sometimes need to repeat implementation of the content because it doesnt work the first time (this rarely happened) **What problems is Whatfix solving and how is that benefiting you?** integrating translated videos to translated flows. ### 30. Path of discussion is very clear **Rating:** 3.0/5.0 stars **Reviewed by:** Lalit P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to understand and self creative by end user also **What do you dislike about Whatfix?** Pixel issue in some screen during content creations **What problems is Whatfix solving and how is that benefiting you?** New process tough to circulation to user and how to use it. Now it is to easy. Just create the content and shared to related area of process ### 31. How to improve à better usage and adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** Help within the application to guide the user in his daily talks. Data analytics help to ensure the efficience of the help provided. **What do you dislike about Whatfix?** Some complexity that make no code not completely true **What problems is Whatfix solving and how is that benefiting you?** Rad ### 32. Great Flows and Pop-Ups, but Mirror's Complexity Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Tobias K. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** The flows and the pop ups. Excited to see the future of AI **What do you dislike about Whatfix?** The many layers that you to built on Mirror to get guidance on it **What problems is Whatfix solving and how is that benefiting you?** Self service ### 33. Guides my user and makes them pro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to adapt and simple tool to integrate and maintain **What do you dislike about Whatfix?** Did not find anything major as we are ramping up to utilize whatfix to its fullest capabilities. **What problems is Whatfix solving and how is that benefiting you?** 1. Whatfix helps with guiding the user with self help content which reduces number of drop offs and support calls 2. Guides user with next steps when they are stuck in the flow 3. Helps in updating a banner when there is a system maintenance which reduces the support team effort in doing it. ### 34. Dap driven adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad P. | Director - Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** WhatFix is our partner in helping our customers in keeping their users aware of the workflows and their innovation in the digital adoption platform has been significant **What do you dislike about Whatfix?** Nothing that comes to my mind that I dislike about WhatFix **What problems is Whatfix solving and how is that benefiting you?** User awareness about the system ### 35. Good feedback from users. Easy interface to produce content **Rating:** 4.5/5.0 stars **Reviewed by:** Lars H. | Director of Global IT, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Whatfix?** Very good and professional dialogue with WhatFix. **What do you dislike about Whatfix?** I dont have a bad experience with WhatFix **What problems is Whatfix solving and how is that benefiting you?** Training of employees in our newest applications ### 36. Great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank D. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The product is great, the team makes it even better. Loved interacting with the Customer Success and engineering team **What do you dislike about Whatfix?** Haven't used the AI features yet, looking forward to those! **What problems is Whatfix solving and how is that benefiting you?** Helped with error management, kickstarting product adoption and enforcing the correct user behaviour ### 37. User Training Feature Makes Onboarding Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Whatfix?** The user training feature is extremely useful and helps eliminate the need for lengthy documentation. **What do you dislike about Whatfix?** We have used it so far, and therefore do not have any comments to share at this time. **What problems is Whatfix solving and how is that benefiting you?** We use the system for user training and to monitor how it is being used. ### 38. Acceleration of application adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuelle G. | Dir L&D, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Whatfix?** The tool allows us to accelerate the adoption of two key applications for our organization. The customer support is responsive, professional, and efficient, assisting us all the way to find solutions. The initial use of the tool is quite quick for the first features. **What do you dislike about Whatfix?** The lack of French-speaking interlocutors to accompany us **What problems is Whatfix solving and how is that benefiting you?** less user support, better data quality, just-in-time learning ### 39. Good Tool for Onboarding and training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about Whatfix?** Video and Translation Support and the delta part of the file when changes are done for the English File **What do you dislike about Whatfix?** Videos output online instead of downloading.. **Recommendations to others considering Whatfix:** Good Tool for creating training and in boarding sessions **What problems is Whatfix solving and how is that benefiting you?** Customer Onboarding was big problem for comviva products as the GUIs are very complex. Operations are available on screen which can be used. **Official Response from Ashish Ninan:** > Hey There, 
Thanks for the review. Thank you very much for sharing your experience with Whatfix. We are delighted to know that Whatfix has helped your team with video and translation support and that your team is responding positively. We have noted your feedback and look to continuously improve your experience. Thank you for taking the time and leaving us a review. ### 40. Good , learnt a lot on Whatfix adoption and road map **Rating:** 5.0/5.0 stars **Reviewed by:** Smitha M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** They are leading guiding tool in industry **What do you dislike about Whatfix?** There is nothing to dislike . It would be good to see more used case and area of implementation **What problems is Whatfix solving and how is that benefiting you?** It is guiding tool and helping end use to be compliant and accurate ### 41. Updated and Latest Technology company **Rating:** 4.0/5.0 stars **Reviewed by:** Jigar R. | Infrastructure and Training Lead - GBS, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Whatfix has lot of good features and also adding new features on regular basis **What do you dislike about Whatfix?** I have not used it but may be whatfix needs to come up with enterprise level licensing model. **What problems is Whatfix solving and how is that benefiting you?** End user training experience and AI automation ### 42. Config of Smart Tip **Rating:** 5.0/5.0 stars **Reviewed by:** Madesh G. | Senior Information Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** It helpful to guide user to know the application. **What do you dislike about Whatfix?** As I use u don’t find any disliked and continued to be explore the app. **What problems is Whatfix solving and how is that benefiting you?** What is shoving the new user guidance and eliminated the new user app exploration issue. ### 43. Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush d. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Whatfix?** Easy integration great insights for analytics and guidance **What do you dislike about Whatfix?** Not much issues are faced while using whatfix **What problems is Whatfix solving and how is that benefiting you?** Content management and analytics ### 44. Great Support and Easy to Use, but Backend Issues Occasionally **Rating:** 4.5/5.0 stars **Reviewed by:** Carine A. | NexUs Change Solutions , Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** Support from Whafix personell Ease of use for developer **What do you dislike about Whatfix?** Sometimes it needs to be fixed backend to work **What problems is Whatfix solving and how is that benefiting you?** User adaption to new systems ### 45. Flows for application **Rating:** 4.5/5.0 stars **Reviewed by:** Hemalatha K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Yes, would like to use the whatfix for creating awareness and optimization of the application usage for users **What do you dislike about Whatfix?** Display rules are complicated to implement **What problems is Whatfix solving and how is that benefiting you?** Utilisation of the product at ease with the help of in app guidance ### 46. Great Team Support, But Desktop App Lacks Web Features **Rating:** 3.0/5.0 stars **Reviewed by:** Vanesa R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** I like The reactivity of the team and readiness **What do you dislike about Whatfix?** Desktop application does not have the same features as web **What problems is Whatfix solving and how is that benefiting you?** Onboarding arding ### 47. Perfect DAP partner **Rating:** 5.0/5.0 stars **Reviewed by:** Archana P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** In app support provided by very supportive Whatfix team **What do you dislike about Whatfix?** Whatfix is into all moes of application support..just waiting to watch what more new things to unpack **What problems is Whatfix solving and how is that benefiting you?** Business user support which inturn helps in cost savings ### 48. New user journey in whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavya R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Feature it provides when compared to other competitors in market and the support from whatfix team **What do you dislike about Whatfix?** Steep learning curve for new users who are on-boarding **What problems is Whatfix solving and how is that benefiting you?** Change Management On-boarding new user Promoting under utilized features ### 49. Need to understand the GXP compliance on the what fix **Rating:** 4.0/5.0 stars **Reviewed by:** Raghu T. | Manager - Clinical Vault, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Good guiding tool to end users where we training to new users will be more easier **What do you dislike about Whatfix?** Still not able to correlate with my application **What problems is Whatfix solving and how is that benefiting you?** User training where I don't need to train users manually ### 50. End User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Reeta M. | Salesforce Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Helpful for sales user training and sales for end customers **What do you dislike about Whatfix?** Cost and bit more simplified process in implementation **What problems is Whatfix solving and how is that benefiting you?** Resolving users queries quickly with smart tips and quick turnaround in terms of the problems ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+03%3A16%3A47+-0500&secure%5Bsession_id%5D=8217db35-3fc9-480f-818e-3e045493d920&secure%5Btoken%5D=27bfae2cb180ade0d47dc9ba6c38d2a8f2406c323bca249661995527720d8fe7&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-prototyping/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (997 reviews)