Whatfix Features

Provides a repository of information that can be used by those seeking support. 146 reviewers of Whatfix have provided feedback on this feature.

As reported in 141 Whatfix reviews. Makes articles in the knowledge base searchable on the web.

Based on 93 Whatfix reviews. Enables users to engage with other users to solve common issues.

As reported in 68 Whatfix reviews. Optimizes the customer self-service experience on mobile devices

Based on 84 Whatfix reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 91 Whatfix reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 88 Whatfix reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 77 reviewers of Whatfix have provided feedback on this feature.

Based on 89 Whatfix reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows you to deploy NPS surveys to users. This feature was mentioned in 156 Whatfix reviews.

Analyzes user survey responses and information in the application. 172 reviewers of Whatfix have provided feedback on this feature.

As reported in 163 Whatfix reviews. Organizes users into predefined groups and provides different responses based on group.

As reported in 142 Whatfix reviews. Supports multiple languages.

Based on 144 Whatfix reviews. Provides responses based on user behavior and feedback.

As reported in 166 Whatfix reviews. Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs. This feature was mentioned in 190 Whatfix reviews.

Based on 51 Whatfix reviews. Ability to see analytics at the account level.

Ability to see analytics at the user level. This feature was mentioned in 51 Whatfix reviews.

Ability to compare usage across segments such as role, company size, etc. This feature was mentioned in 47 Whatfix reviews.

See how users move though a product via grouped page sequences 46 reviewers of Whatfix have provided feedback on this feature.

Receive automated alerts and reports based on gains or losses in performance. 46 reviewers of Whatfix have provided feedback on this feature.

As reported in 41 Whatfix reviews. View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts. This feature was mentioned in 36 Whatfix reviews.

As reported in 43 Whatfix reviews. Breadth and functionality of integrations with third-party products.

Based on 51 Whatfix reviews. Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications. 39 reviewers of Whatfix have provided feedback on this feature.

As reported in 41 Whatfix reviews. Provides cued prompts, messages, tooltips, notifications and branded tutorials.

As reported in 40 Whatfix reviews. Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access. 39 reviewers of Whatfix have provided feedback on this feature.

Based on 44 Whatfix reviews. Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 13 Whatfix reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 13 Whatfix reviews.

Based on 13 Whatfix reviews. Works across multiple software systems or databases

As reported in 14 Whatfix reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 12 reviewers of Whatfix have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 13 Whatfix reviews.

As reported in 13 Whatfix reviews. Makes informed choices based on available data and objectives

Based on 28 Whatfix reviews. Improves performance based on feedback and experience