Whatfix
Whatfix
4.6 out of 5 stars
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Whatfix Pricing

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Whatfix has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Whatfix to obtain current pricing.

Whatfix pricing & plans

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Pricing information for Whatfix is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Whatfix must be conducted with the seller.
Pricing information was last updated on March 28, 2019

Whatfix Pricing-Related Review

Eleanor P.
EP
Training Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the set up process. Review collected by and hosted on G2.com.

What do you dislike?

On researching a supplier it did not seem that you had all the features provided by competitors. When we researched, and signed up with you, we realise that your features are just as good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We looked at very expensive competitors to Whatfix, who at the time, we thought, had a more advanced system.

We are thrilled that we went with Whatfix - they are much more cost effective, the support has been just as good, if not better and their features are brilliant. There are added features that were not in the sales package - that we plan on implementing (eg task lists).

We have had a great experience implementing Whatfix on our 320 sites (which was rather complicated but received lots of help in set up to overcome implementation barriers) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide 320 websites for luxury hotels, providing them with software to sell & manage their gift vouchers. Whatfix now provides each hotel user with an online help facility that provides a step by step guide of how to use the system. We are hoping this will improve Customer Service levels, improve sales and reduce calls to our Service Delivery team. Review collected by and hosted on G2.com.

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Response from Gokul Suresh of Whatfix
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Thanks a lot, Eleanor. Especially, for showing patience in understanding our product in-depth before deciding to go with it.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer. Review collected by and hosted on G2.com.

What do you dislike?

The product was not as easy to use for our business case as we first expected, but mostly link to our business case. The WhatFix team did spend some time helping us improve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onboarding of new users on one or our tool and self help tooltips on the processes inside the tool Review collected by and hosted on G2.com.

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Whatfix pricing at a glance

Whatfix pricing is subscription-based. Please contact Whatfix directly for pricing information.

Whatfix Features

Highest-Rated Features
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  • Behavior-responsive Messaging - Digital Adoption Platform
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Lowest-Rated Features
  • Data Analysis - Digital Adoption Platform
    • -9% below average
  • Survey Implementation - Digital Adoption Platform
    • -8% below average
  • Multi-Language Support - Digital Adoption Platform
    • -4% below average
Access Grid® Report
Data from Grid® Report for Digital Adoption Platform | Winter 2021
Top Industries Represented
Computer Software
18
Information Technology and Services
14
Consumer Goods
4
Human Resources
4
Automotive
3
Other
107
Data from Grid® Report for Digital Adoption Platform | Winter 2021

Whatfix User Ratings

8.7
Ease of Use
Digital Adoption Platform Average: 9.1
9.8
Quality of Support
Digital Adoption Platform Average: 9.5
8.2
Ease of Setup
Digital Adoption Platform Average: 8.8
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Whatfix Categories on G2

Customer Self-Service Software
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