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Compare Pendo and Whatfix 
Featured Products
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Enterprise (44.7% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,554)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(499)4.6 out of 5
Market Segments
Enterprise (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in user support, with many praising its exceptional onboarding assistance and ongoing help throughout the client relationship. Users highlight the platform's intuitive design, which requires no technical background, making it accessible for all team members.
- Users say that Pendo provides valuable insights into user interactions, with its comprehensive analytics allowing teams to track user behavior effectively. Reviewers appreciate the detailed onboarding guides that help users navigate the software, enhancing the overall experience.
- According to verified reviews, Whatfix stands out for its customizability, enabling organizations to tailor the platform to their specific needs. This flexibility is often noted as a key advantage, allowing businesses to create personalized user experiences that align with their workflows.
- Reviewers mention that while Pendo offers robust analytics capabilities, some users find it less intuitive compared to Whatfix. The learning curve can be steeper, which may hinder quick adoption for teams looking for immediate usability.
- Users highlight Whatfix's strong performance in ease of use, with many stating that the platform is straightforward and user-friendly. This ease of use is complemented by high-quality support, which users feel enhances their overall satisfaction with the product.
- G2 reviewers note that Pendo's strength lies in its data analysis features, particularly in user-level analytics and segmentation. However, some users feel that the platform could improve in areas like cross-system integration, which is crucial for businesses using multiple tools.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Whatfix
No pricing availableFree Trial
Pendo
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.5
1,191
8.8
342
Ease of Use
8.2
1,205
8.6
410
Ease of Setup
7.9
564
8.3
359
Ease of Admin
8.5
555
8.5
281
Quality of Support
8.5
1,041
9.7
342
Has the product been a good partner in doing business?
8.9
531
9.5
280
Product Direction (% positive)
8.5
1,106
9.8
327
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
340
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
422
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
8.0
157
8.4
389
8.1
173
User Support
8.5
388
8.2
164
7.6
207
8.0
143
8.0
294
8.0
144
Walkthrough Type
8.1
297
8.5
167
8.6
364
8.9
190
Platform Basics - Digital Adoption Platform
8.4
18
8.3
39
8.9
19
8.7
42
Analytics - Digital Adoption Platform
8.9
19
8.3
40
Functions - Digital Adoption Platform
8.6
19
8.2
39
9.0
20
8.6
46
Agentic AI - Digital Adoption Platform
6.5
11
7.2
28
Product Analytics
8.6
579
8.1
51
8.7
612
8.1
51
8.6
591
7.8
48
8.2
504
7.7
47
8.0
411
7.5
46
8.2
443
7.2
42
8.0
403
7.0
36
7.9
444
7.4
43
Agentic AI - Product Analytics
6.7
26
8.0
5
7.1
26
7.7
5
7.0
25
8.0
5
7.6
24
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
148
Not enough data
8.8
143
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
89
Not enough data
7.6
77
Not enough data
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Whatfix are categorized as Digital Adoption Platform and Product Analytics
Unique Categories
Pendo is categorized as Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
16.0%
Information Technology and Services
13.9%
Financial Services
4.0%
Insurance
3.7%
Banking
3.3%
Other
59.0%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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