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Compare Pendo and Whatfix 
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At a Glance
Market Segments
Mid-Market (62.8% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,550)4.4 out of 5
Market Segments
Mid-Market (62.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(489)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Whatfix excels in Quality of Support with a score of 9.7, while Pendo's support is rated lower at 8.5. Users report that Whatfix's support team is highly responsive and knowledgeable, making it easier to resolve issues quickly.
- Users on G2 mention that Whatfix has a higher Ease of Use score of 8.6 compared to Pendo's 8.2. Reviewers appreciate the intuitive interface of Whatfix, which allows for a smoother onboarding experience for new users.
- Reviewers mention that Whatfix shines in Text Bubble Walkthroughs with a score of 9.0, while Pendo's score is 8.6. Users report that the interactive nature of Whatfix's walkthroughs significantly enhances user engagement and learning.
- Users say that Whatfix has a better Product Direction score of 9.7 compared to Pendo's 8.5. Reviewers appreciate Whatfix's commitment to continuous improvement and feature updates that align with user feedback.
- G2 users report that Pendo outperforms Whatfix in Account-Level Analytics with a score of 8.7 versus Whatfix's 8.0. Users mention that Pendo's analytics provide deeper insights into user behavior at the account level, which is crucial for targeted marketing strategies.
- Users report that Whatfix has a higher score in Quality of Support (9.7) compared to Pendo (8.5). Reviewers mention that Whatfix's dedicated support team is a significant advantage, especially for enterprises needing tailored assistance.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Whatfix
No pricing availableFree Trial
Pendo
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.5
1,186
8.8
333
Ease of Use
8.2
1,200
8.6
396
Ease of Setup
7.9
559
8.3
347
Ease of Admin
8.5
555
8.5
275
Quality of Support
8.5
1,037
9.7
333
Has the product been a good partner in doing business?
8.9
531
9.5
274
Product Direction (% positive)
8.5
1,101
9.7
318
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
339
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.7
13
Not enough data
6.8
15
Not enough data
6.7
14
Not enough data
6.7
14
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
111
Not enough data
8.6
138
Not enough data
8.0
105
Not enough data
Tracking & Reporting
8.5
127
Not enough data
8.5
133
Not enough data
8.3
110
Not enough data
8.5
143
Not enough data
8.6
135
Not enough data
8.7
139
Not enough data
Metrics
8.8
85
Not enough data
8.5
66
Not enough data
8.4
74
Not enough data
8.3
71
Not enough data
8.5
68
Not enough data
User Behavior
9.1
24
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
A/B Testing
7.6
21
Not enough data
7.3
21
Not enough data
8.9
22
Not enough data
7.1
21
Not enough data
Visitor Information
8.0
23
Not enough data
8.2
21
Not enough data
Agentic AI - Session Replay
8.1
6
Not enough data
User Analysis
8.6
343
8.0
155
8.4
389
8.0
171
User Support
8.5
388
8.2
163
7.6
207
8.0
141
8.0
294
8.0
144
Walkthrough Type
8.1
297
8.5
166
8.6
364
8.9
190
Platform Basics - Digital Adoption Platform
8.4
18
8.3
39
8.9
19
8.6
38
Analytics - Digital Adoption Platform
8.9
19
8.4
39
Functions - Digital Adoption Platform
8.6
19
8.2
38
9.0
20
8.4
40
Agentic AI - Digital Adoption Platform
6.5
11
7.2
28
Product Analytics
8.7
580
8.1
51
8.7
610
8.1
50
8.6
592
7.8
46
8.2
502
7.6
46
8.0
412
7.5
46
8.2
443
7.2
41
8.0
403
7.0
36
7.9
444
7.4
43
Agentic AI - Product Analytics
6.9
27
8.0
5
7.2
27
7.7
5
7.1
26
8.0
5
7.7
25
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
232
Not enough data
7.2
224
Not enough data
6.7
199
Not enough data
7.6
236
Not enough data
7.2
211
Not enough data
Workflow Management
7.3
244
Not enough data
7.6
252
Not enough data
6.7
199
Not enough data
7.0
211
Not enough data
Metrics
8.8
85
Not enough data
8.5
66
Not enough data
8.4
74
Not enough data
8.3
71
Not enough data
8.5
68
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Whatfix are categorized as Digital Adoption Platform and Product Analytics
Unique Categories
Pendo is categorized as Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.7%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
15.8%
Information Technology and Services
14.1%
Financial Services
4.1%
Insurance
3.6%
Banking
3.2%
Other
59.1%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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