Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

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Verified User in Higher Education

Small-Business (50 or fewer emp.)

11/9/2021

"WW Review"

4.5/5

What do you like best about Waitwhile?

I like how easy the site is to navigate, especially when it comes to changing the hours and availability of each individual. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The analytics page. I want to see who we saw that day and who each person visit. More options for analytics page Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback! We're so glad to hear you're happy with the product and found it easy to use.

Verified User in Veterinary

Small-Business (50 or fewer emp.)

10/22/2021

"Great option for clients"

4.5/5

What do you like best about Waitwhile?

The ability to communicate by text or phone easily through the app makes work more efficient. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

We would like to set a # for each client as they sign in to track the # throughout each business day Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Giving clients the ability to see when they will need to be at the hospital and giving them the freedom to leave so that the wait is more convenient for them is very helpful. This way, we are not as stressed about the wait time, and the client can get something to eat or take care of errands while waiting their turn. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback! We're happy to hear that you found our product helpful and that it makes your work more efficient.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

11/9/2021

"Waitwhile Review"

5/5

What do you like best about Waitwhile?

It is very easy to use. Our staff can use it from any computer in the office. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

We have not found anything that we don't like about the program as of yet. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback! We're super happy to hear that you found our product helpful and easy to use.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

10/21/2021

"Awesome tool"

5/5

What do you like best about Waitwhile?

It's a really great tool to use especially when you have a business that has a high volume of customers. It keeps everyone organized and in line, without them having to stand around close to each other. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Some phones may have issues with signing in not sure if it's their phone service or not. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback! We're super happy to hear that you found our product helpful and easy to use.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

11/5/2021

"Great Service"

5/5

What do you like best about Waitwhile?

organized and a one place to make sure to follow the progress of the day of everyone coming in or staying remotely that needs to be seen Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

needs more options for extra info and buttons close to one another need the Undo button to stay on longer Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you very much for your review! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Verified User in Building Materials

Small-Business (50 or fewer emp.)

11/26/2021

"amazing"

5/5

What do you like best about Waitwhile?

I love the way it's helpful for customers to return items without it being so congested Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There's nothing I dislike about it. i love this product Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for the review! We really appreciate you sharing your Waitwhile experience. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat.

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/20/2021

"Waitwhile has improved our ability to communicate with waiting clients, enhancing our services."

4.5/5

What do you like best about Waitwhile?

I like the texting feature, which allows me to communicate instructions or appointment details easily. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is nothing I dislike about Waitwhile. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback! We're thrilled to hear that you enjoyed using Waitwhile and found the product useful.

Verified User in Events Services

Mid-Market (51-1000 emp.)

7/26/2018

"Convention Center Lines"

5/5

What do you like best about Waitwhile?

Waitwhile was a very easy to use, off the rack, line management/booking software solution. The updates working across the network were instantaneous and the user interface was intuitive and easy for both the consumers and management. We trained our staff on the program in less than an hour. While the software was not exactly built for our exact application, the customer service team did a great job at addressing the our customization requests that were possible as well as additional questions, without just sending us to a link in a manual. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Waitwhile lacked some of the customization features that I was looking for, in particular the ability to easily change fonts, scale logo (and/or have multiple) and ease of exportation of the customer data collected. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Waitwhile is a great tool for booking and line management. It is easy to use for customers and administrators. It has many useful features and analytics geared for it's typical user. In using it for an event, the data collection and wait estimating were not quite as robust/geared for our particular use case, but overall we were still quite happy with much of the functionality, especially considering the price reflects it's off the shelf model. Still, in contacting customer support and asking for help tooling it to do a few custom things for us, they were super helpful and exceeded my expectations. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Waitwhile was a great way of managing a line and communicating with guests at an activation at the latest Comic-Con International. We had about twice as many people signing up than we were able to accommodate, but this made for an easy way to allow people to continue enjoying the rest of the convention and receive a text if/when we were ready to have them join our much shorter physical line. It also allowed people to respond and cancel if they became busy with something else. Customization options and the exporting of information/data collection still needs further development to bring it to the next level, but for the price range, you can't beat it! Review collected by and hosted on G2.com.

Verified User in Newspapers

Mid-Market (51-1000 emp.)

11/2/2018

"Waitwhile"

4/5

What do you like best about Waitwhile?

I like how easy it is to setup and manage easily via a web browser and it instantly updates. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I wish there a way to make it an app on the device. This would allow for easy setup for events without having to login for each user. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Make sure to use the support to help you setup the application the exact way you want it to function. It wasn't always intuitive on how to setup certain features. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

We have used waitwhile for events that we are booking health screenings. It has allowed us to easily do this and track costs. Review collected by and hosted on G2.com.