I like every aspect of this CMMS software. It’s easy to use for both the technicians and the production staff who submit work requests. The analytics handle most of the heavy lifting for me, and I can easily track team performance, asset downtime, parts, and schedules. The recent NOVA AI addition has made everything so much easier. I would definitely recommend this over any other CMMS systems I’ve used in the past. Review collected by and hosted on G2.com.

The only downside I’ve experienced with Upkeep is how long it can take for the Work Order Status report to reflect updates to a work order’s status. My techs complete WOs, but sometimes it takes hours before those changes show up on the Work Order Status report. Review collected by and hosted on G2.com.

This is a user-friendly platform, and I can accomplish so much in a workday. I have more than enough ways to get to the things I need, and I can do it fast. It’s always growing, with more and more useful tools for maintenance and beyond. The EHS features are impressive, and the strong SOPs are amazing. Review collected by and hosted on G2.com.

Not much to say overall. The cost can sometimes seem like an obstacle, but the resources available outweigh that hurdle. Our office is already committed to another source for EHS, yet we could make use of so much more with this one tool if our funds weren’t already tied up elsewhere. There’s a plan for just about anyone. I owned a single seat years ago, and now we’re getting so much more out of it. Just not all of it, Yet! Review collected by and hosted on G2.com.

I like Upkeep's customer Service the best. Whether it be through online chat, phonecall, email, or in-person; I have experienced great customer service by very knowledgeable people. I have made a major impact with my company by using Upkeep. This software basically took me by the hand and walked me through the process of being a CMMS operator. The upkeep university and the the staff's ready availabilty to answer questions about it's software, maintenance records in general, and reliabilty has proven to be a game changer for me and the company that I work for. Review collected by and hosted on G2.com.

I would prefer that the work orders cannot be closed without completing required fields, similar to how the requests are. For example, techs should have to enter a note, log their time, and checkoff tasks and checklists. Review collected by and hosted on G2.com.

I really appreciate how UpKeep provides visibility into the entire inspection process. Logging findings on the spot during an inspection, with photo attachments, and routing them directly to the responsible team ensures nothing goes astray. I also love the ability to filter open items by location and status, which makes planning my visits more efficient and gives me a clear picture of outstanding work at each property. Moreover, the mobile work order feature is incredibly valuable for capturing defects and evidence at the point of inspection. These features have made a noticeable difference in catching recurring faults before they impact guests and have proved their worth during busy times like the summer season. Review collected by and hosted on G2.com.

My one reservation concerns adoption rather than the application itself. Colleagues comfortable with technology take to it readily, while others have needed a firmer hand to get going. That is a matter of training and familiarity, to my mind, and not a fault of the platform, which I have always found straightforward once the initial hesitation passes. Review collected by and hosted on G2.com.

UpKeep provides a comprehensive platform for managing maintenance tasks, from tracking requests to scheduling preventive maintenance. Its user-friendly interface and AI-driven features streamline operations, making it an ideal choice for organizations of all sizes. Review collected by and hosted on G2.com.

I like UpKeep because it's very user-friendly and the support we receive is phenomenal, which is crucial for our small organization of about 80 employees. The ability to use the app from my phone with features like voice-to-text and AI interactions makes it easy to quickly and naturally input work orders, saving time and effort. UpKeep’s fleet module expansion has greatly improved our operations by allowing us to track maintenance requests for both our building and fleet in one platform. The AI interactions help in creating preventive maintenance schedules and managing service agreements efficiently. The initial setup was extremely easy, and the support team was outstanding in their assistance. The ease of use alongside cost efficiency makes UpKeep a great platform for the nonprofit world. Review collected by and hosted on G2.com.

UpKeep provides a centralized digital platform for managing maintenance documentation, ensuring consistency and auditability across all sites. It offers features like work-order templates and maintenance triggers to streamline operations and improve efficiency. Review collected by and hosted on G2.com.

I love how UpKeep gives our maintenance documentation one orderly, digital home, which makes it easy to keep records consistent and auditable. The Requests section is great for logging and tracking documentation tasks across projects, so nothing outstanding slips from view. Moving off paper to digital records has made a huge difference, allowing me to call up structured records quickly. The work-order templates and maintenance triggers are incredibly helpful, ensuring the correct procedures and inspection records are automatically attached to each job. These features help keep our O&M documentation complete and standardized across every site. Review collected by and hosted on G2.com.

I love how UpKeep keeps maintenance requests moving in real time. It allows my team to update tickets over the shift, and technicians can see live updates while out on the floor, which helps them attend to neighboring jobs without retracing their steps. This keeps our forklifts, conveyors, and racking in service and dispatch on schedule. The visibility it provides into recurring faults is impressive. For instance, it made recurring faults on a dock leveler apparent, allowing us to tackle the underlying cause before it caused major issues. It has reshaped how I manage maintenance by getting ahead of problems rather than reacting after they occur. I find the setup to be quite easy as we didn't face any major issues. Review collected by and hosted on G2.com.

If I were to name a sticking point, it would be adoption among some of the longer-serving members of my team who are less at home with new technology. In fairness, this rests with training rather than the software itself; the interface is straightforward once people have been shown the ropes properly. A measure of patience at the outset pays dividends. Review collected by and hosted on G2.com.

I love how UpKeep has revolutionized our inventory management. Before, locating parts was a real challenge, and I'd often get calls from technicians at odd hours trying to find something. Now, every part has its place, which has made a big difference. The ability to see the parts and labor a piece of equipment uses has changed how we handle purchase orders and replacements, giving us solid data to base decisions on. I also appreciate using a single system for logging and tracking customer work orders and keeping our parts inventory organized. The intuitive layout is amazing—I was navigating it easily within my first training session, logging requests and accessing records like I'd been doing it for months. It really helps when calls are coming in fast, and customers are waiting for answers. Review collected by and hosted on G2.com.

Not everything runs as smoothly as I would like. Printing or saving a work order is more roundabout than it ought to be. I open the order, hit print, then a fresh window appears asking me to export and save before I can send it on. Once finished, I am left closing several windows just to reach the next order on the same page, which slows me down when the queue is busy. I would welcome a more direct route to print, save, or email a work order from a single window, rather than clicking through several pop-ups and then closing three or four of them before I can move on to the next order. Review collected by and hosted on G2.com.

The AI assistant is super helpful. I use it a lot for data entry which saves loads of time Review collected by and hosted on G2.com.

The only downside for me is that this is our first-ever work order program, so entering all of our assets, locations, and inventory takes a lot of time that I don’t currently have. If UpKeep offered a service (like large retail stores use) where someone could come in, inventory everything, and enter all of that data as part of a startup option, it would have been very helpful. Review collected by and hosted on G2.com.

Upkeep is a very useful tool for keeping your receipts, invoices, and PM records organized, and for assigning work orders to your crew. I like how easy it is to create WOs, and how you can add information without having to go through many steps. Review collected by and hosted on G2.com.

The portal is amazing, but during my time using UpKeep I ran into two issues with the app. With the first one, it took them several weeks to find a solution. A faster response to app issues would make the overall experience much smoother, especially when your daily workflow depends on UpKeep. Review collected by and hosted on G2.com.