UpKeep Reviews & Product Details

I appreciate using UpKeep to manage tenant complaints effectively, as it provides a centralized platform where everyone can easily see the status of various issues. Previously, coordinating through emails required contacting multiple individuals, which was cumbersome. I love the comprehensive data and reports available at the end of each week, which help me assess what worked well and what didn't. Using UpKeep's analytics, I can track technician performance, see how many complaints they attended to, assess the amount of time taken, and organize tasks more efficiently. Additionally, the initial setup was straightforward and well-received by everyone, reflecting ease of use that enhances overall adoption. I value the platform’s well-thought-out design, which facilitates smoother operations and offers clarity into maintenance processes, thus significantly improving workflow management. Review collected by and hosted on G2.com.

We are not using UpKeep to its full potential now, for example, the 'parts and cost' feature. Review collected by and hosted on G2.com.

How I can keep track of what I need to fix. Review collected by and hosted on G2.com.

Sometimes it takes multiple times of logging in but other then that it's a good app. Review collected by and hosted on G2.com.

The tool has allowed us to track and report on our service tickets (both proactive and reactive) in real-time, and in a much more manageable way - allowing for greater visibility into common recurring issues and address them before they become significant problems. Review collected by and hosted on G2.com.

While intuitive for tech savvy workers, some older or less technical workers have struggled with the adoption of the platform - though this is mainly a training issue and not related directly to the usability of the application. Review collected by and hosted on G2.com.

I like how the software helps us reduce paperwork, and we really value clear communication. I can easily keep track of all the reports, and it has streamlined our maintenance operations. I also appreciate how modern and user-friendly it is; I found the platform quite intuitive to use. Review collected by and hosted on G2.com.

So far, everything has been exactly as described. Honestly, I have nothing to dislike about the platform. I have o complaints or dissatisfaction, it has been an excellent tool for optimizing our operations. Review collected by and hosted on G2.com.

I love UpKeep for its ease of use, which is crucial with multiple departments using it to generate work orders. It ensures that the process is straightforward and prevents any confusion among users. Being able to organize work orders efficiently helps keep track of details like who, what, and where, which is of great importance. The customer support has been incredible from the start, providing amazing assistance as we set up the system, which boosted our confidence and comfort, knowing that help is readily available. The software has effectively helped us track completed work orders in detail and maintain accurate inventory levels. Although inputting information was initially time-consuming, it turned out to be entirely worthwhile, contributing to our smooth operations. Overall, UpKeep meets our needs so well that I confidently rate it a 10 and would highly recommend it to others. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

What I like best about UpKeep is how easy it is to use. The platform is very intuitive, which makes it simple to create and track work orders, schedule preventive maintenance, and communicate with the team. It keeps everything organized in one place, saving a lot of time and reducing confusion. Review collected by and hosted on G2.com.

I would love to be able to utilize all aspects of Upkeep as there are so many applications, but we are not currently at a place to utilize them all. Review collected by and hosted on G2.com.

UpKeep has become an essential tool in our daily operations. The interface is clean, intuitive, and visually well-designed, making it easy to access and review all key maintenance and equipment information. Implementation was straightforward, and our team quickly adapted to the system with minimal training.

We use UpKeep frequently across departments for managing stock reports, technician updates, and detailed equipment listings. The new voice-to-text note feature has streamlined documentation and improved communication in the field.

Customer support has also been excellent — responsive, knowledgeable, and always willing to assist with any questions. Overall, Upkeep offers strong accessibility, smooth integration, and dependable performance, making it a valuable and user-friendly maintenance management solution. Review collected by and hosted on G2.com.

While UpKeep is a strong maintenance management tool, there are a few areas that could be improved. It would be helpful to have the ability to close out work orders by technician name after job completion, especially when multiple technicians are involved. Additionally, building and customizing reports can still be a bit challenging and less intuitive than other parts of the system. Review collected by and hosted on G2.com.

UpKeep has been an outstanding tool for helping us stay on top of our assets and ensure all preventative maintenance tasks are completed on schedule. The setup process is simple and intuitive—especially with their built-in AI features.

One of my favorite aspects is the triggered work orders feature, which automatically generates work orders in real time. This makes maintenance management seamless and responsive. UpKeep also empowers our team to self-monitor their tasks and stay focused on completion rates, which in turn gives management valuable insights for performance reviews.

Overall, UpKeep has streamlined our operations, improved accountability, and helped ensure our employees receive the recognition and compensation they deserve for their performance. Review collected by and hosted on G2.com.

While UpKeep is a great platform overall, there are a few areas that could use improvement. The per-user pricing model can be limiting for larger teams, and it would be helpful to offer more flexibility or tiered options. Additionally, view-only users could benefit from expanded permissions to enhance visibility and collaboration without requiring full licenses.

We’d also love to see further development of UpKeep’s Edge tools, with expanded capabilities for tracking temperature, flow, and pressure measurements. Finally, it would be valuable if their EHS (Environmental, Health, and Safety) solution integrated better with guest-facing documentation, such as incident or injury/illness reporting forms. Review collected by and hosted on G2.com.

Upkeep allows our team to organize, calendar, and document requests and subsequent work with minimal effort. Our team is able to show our larger organization what we are doing "behind the scenes". Upkeep stores all of the information in one place so that if we have a similar issue in the future, we can easily find how to fix the issue and how often the issue presents itself. Our techs love the simplicity of the app! If we ever have any issues, customer support is quick to respond, normally having a solution within 10 to 20 minutes. Review collected by and hosted on G2.com.

Our team looked at switching to another CMMS, purely because of the price. We trialed another program and let one of our main techs trial it as well. Within a day he very directly expressed how he thought it would be a bad decision to switch to the other program. He preferred Upkeep and viewed it as worth the cost. We could spend less money, but if the product was not used it would be to no benefit. We stuck with Upkeep because it is worth its cost. Review collected by and hosted on G2.com.

Upkeep has proven to be an asset to our team, the reporting to members that allows accuracy and precise details pertaining to the conditions, upkeep and home maintenance. It allows for quality checks on purchases and team use. Our Representative Diego is amazing; he is responsive and displays genuine care for your needs and prioritizes our concerns when brought to his attention.

The system is easy to utilize and user friendly. Creating and implementing systems is easy and when not certain Diego is always able to assist.

Upkeep is utilized on a daily basis and has made the collaboration with other systems utilized easy. Review collected by and hosted on G2.com.

There are sometime glitches that hinder the timely process of getting reports out in a timely manner Review collected by and hosted on G2.com.