--- title: UpKeep Reviews meta_title: 'UpKeep Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1091 reviews by the users' company size, role or industry to find out how UpKeep works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1091 scale: '5' date_modified: '2026-07-17' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # UpKeep Reviews **Vendor:** UpKeep **Category:** [CMMS Software](https://www.g2.com/categories/cmms) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,091 ## About UpKeep UpKeep is the CMMS platform trusted by 4,000+ companies - from small operations to global giants like McDonald’s, Caterpillar, and Chevron to manage maintenance, safety, and reliability. UpKeep provides a singular platform to extend asset life and reduce downtime making it the preferred solution for leaders in manufacturing, food & beverage, healthcare, and facilities management. \* Unified CMMS: Centralize your asset registry, work orders, parts, inventory, checklists, inspections, and reporting in one place. \* Edge IIoT sensors: Connect your physical assets to the cloud with remote sensors that trigger automated work orders based on real-time machine health and anomalies. \* Technician-First Design: Built to support front-line teams where they work with intuitive mobile tools, like voice-to-note CAPA reporting, that maximize wrench time. \* AI & Customization: Built-in AI tools accelerate data processing, while Studio allow you to build custom app workflows tailored entirely to your business logic. \* Safety & Compliance: Mitigate risk with native modules for LMS safety training and EHS compliance designed to keep your operations permanently audit-ready By bringing asset operations into a single, unified platform, UpKeep CMMS empowers teams to drive a 26%+ decrease in downtime and an 11% increase in asset life. ## UpKeep Pros & Cons **What users like:** - Users value the **ease of use** of UpKeep, finding it simple to navigate and efficiently manage work orders. (85 reviews) - Users value the **efficient work order management** of UpKeep, enhancing communication and streamlining workflow effectively. (39 reviews) - Users appreciate the **intuitive setup** of UpKeep, ensuring a seamless and efficient maintenance management experience. (30 reviews) - Users value the **maintenance efficiency** of UpKeep, enhancing control and tracking of facility assets effectively. (27 reviews) - Users admire the **efficiency** of UpKeep, which streamlines communication and task management, making operations smoother and more organized. (26 reviews) - Features (25 reviews) - Task Management (23 reviews) - Users value the **efficient inventory updates** in UpKeep, enhancing their maintenance management and reducing operational costs. (22 reviews) - Asset Management (20 reviews) - Users commend UpKeep's **incredible customer support** , highlighting its responsiveness and assistance during implementation and ongoing use. (20 reviews) **What users dislike:** - Users experience **work order issues** such as slow loading times, inaccurate task listings, and problematic date changes. (23 reviews) - Users feel the **absence of essential features** hinders integration and usability, affecting overall satisfaction with UpKeep. (14 reviews) - Users find the **slow performance** of UpKeep frustrating, especially when executing commands or managing work orders. (12 reviews) - Users report **software bugs** that cause frustrating glitches and inconsistencies, impacting functionality and user experience. (11 reviews) - Users find UpKeep **expensive** , especially for smaller organizations needing multiple licenses, as costs can quickly accumulate. (9 reviews) - Users struggle with a steep **learning curve** due to frequent updates and custom analytics setup challenges. (8 reviews) - Inefficient Search Functionality (7 reviews) - Users find the **limited features** of UpKeep frustrating, especially with clunky performance and occasional bugs disrupting usability. (7 reviews) - Printing Issues (7 reviews) - Search Functionality (7 reviews) ## UpKeep Reviews ### 1. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ángel M. | Maintenance Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** It is an easy-to-use platform for maintenance technicians and for leaders to obtain information on how maintenance management is doing. Is very easy to use all the technical team are in love with it. **What do you dislike about UpKeep?** The metrics that can be obtained in some cases are usually deficient, so an additional effort must be made to be able to present results to senior management in following meetings **What problems is UpKeep solving and how is that benefiting you?** Being able to edit the dates of the reports in defined intervals, since before there were only pre-established intervals such as 15 or 30 days. can be able to change periods was a great upgrade. **Official Response from Maria Rossodivito:** > Hi Angel, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Also wanted to share the article below. It's a resource for Reporting/Analytics in regards to customization. Hope this helps! ### 2. Upkeep in a legal cannabis facility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UpKeep?** When the cost of consumbales for indoor cannabis cultivation is expensive and on the rise it is important to have a tool to track it and help manage our inhouse mantnance crew in order. **What do you dislike about UpKeep?** The app can be clunky and the QR print out feature is verylimiting almost not usefull which was one of the main features that attracted me to the program also the label options. **What problems is UpKeep solving and how is that benefiting you?** Delivering tasks to my staff and tracking their progress in our multi state org. Also tracking the usage of consumables and purchasing. We also use it for our custodians. **Official Response from Maria Rossodivito:** > Thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 3. Upkeep allows a seamless transfer from one system to another. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about UpKeep?** I love the mobile cloud to grab OEM DOCS **What do you dislike about UpKeep?** I think the pricing plans could offer better bulk options. **What problems is UpKeep solving and how is that benefiting you?** fixed a clunky old platform that only offered a desktop version. **Official Response from Maria Rossodivito:** > Thank you for your review! Your feedback means the world to us. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 4. Upkeep is slick and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin C. | CNC Programmer (Catia V5), Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UpKeep?** Upkeep is super easy and quick to use to establish a link between the correct departments, enabling a quick response to all maintenance requests. **What do you dislike about UpKeep?** So far I haven't met with any downsides to using upkeep **What problems is UpKeep solving and how is that benefiting you?** We use upkeep to manage and maintain all our assets. The ability to highlight any pending issues in quick time, enables us to keep production flowing **Official Response from Maria Rossodivito:** > Thank you for your review Kevin! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 5. wonderful tool to organize your maintenance processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Gulnaz B. | Value Stream and Quality Control Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UpKeep?** Ease of use, phone app allows anyone quickly create Work Order and notify maintenance technician. Once Work Order is completed interested parties are notified via email. **What do you dislike about UpKeep?** Have nothing to say bad about this software **What problems is UpKeep solving and how is that benefiting you?** PM scheduling, assets tracking, maintaining break downs and repair records, Maintenance tech labor tracking.No paper documenation required anymore , making the process more productive. **Official Response from Maria Rossodivito:** > Hi Gulnaz, thank you for your review. We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 6. Very satisfied user! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean O. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about UpKeep?** ease of use and navigating crew can use platform in the field with the app **What do you dislike about UpKeep?** in the due date section: i wouild like to set a default time i.e. my work day ends at 3pm for crew and almost always want a 3pm deadline **What problems is UpKeep solving and how is that benefiting you?** as a supt i am not failing to remember to assign tasks to crew **Official Response from Maria Rossodivito:** > Hi Sean, we appreciate your glowing review! It means a lot to our team. We'll continue working hard to provide you with the best experience possible. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 7. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Jake S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about UpKeep?** It is nice having some form of organization to our PM list. **What do you dislike about UpKeep?** Everything pops back up a year or more later. It could be something on our end, but it is frustrating having work orders pop back up over a year later. **What problems is UpKeep solving and how is that benefiting you?** It keeps us on track and notifies us when an operator has a problem. **Official Response from Nate Parsons:** > Hi Jake, I am sad to hear you are not having a phenomenal experience. I will be reaching out via email to understand the scope of this problem so we can help remedy! ### 8. UPKeep has become an integral part of our maintenance program. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** How easy it is to schedule preventive maintenance tasks and that you can schedule multiple pieces of like equipment together. The app is also crucial tool for technicians out in the field. **What do you dislike about UpKeep?** I would like to print a list of work orders needed for a month, not just individual work orders. Like a monthly master list. **What problems is UpKeep solving and how is that benefiting you?** Upkeep is essential in scheduling technicians to repair and calibrate. It helps us keep up with and stay on track per cGMP practices. Preventive maintenance is only one part. It also enables us to keep up with corrective maintenance issues, and track spare parts. **Official Response from Maria Rossodivito:** > Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 9. Good but not great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** It allows us to keep a schedule on when we need to do maintenance on our machines. Also helps with inventory of our spare parts. **What do you dislike about UpKeep?** When you mark one thing as failed on a task list instead of just made a work order for that individual item it will creat individual work orders for everything in our PM. Some of our machines have over 50 things to do, so now there's 50 work orders I have to go through just to find the one I needed. **What problems is UpKeep solving and how is that benefiting you?** Machine monthly PM's and inventory management. **Official Response from Nate Parsons:** > We're sorry to hear that there have been some frustrations with task failures creating work orders. We would love to help get this resolved for you, please submit a help-desk ticket so we can help troubleshoot, to support@onupkeep.com ### 10. Billing is very predatory **Rating:** 1.5/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about UpKeep?** Software does what we want it to and it works great **What do you dislike about UpKeep?** They will allow you to add users and upcharge you, but when you're ready to remove users they will tell you that your shit out of luck. Extremely predatory billing practices. Software works great but their finance department lacks basic business ethics **What problems is UpKeep solving and how is that benefiting you?** Keeping track of maintenance tasks and inventory for our manufacturing plant **Official Response from Maria Rossodivito:** > Hi Mike, i'm sorry for any frustrations you've experienced. We pride ourselves on providing an exceptional experience, and we're disappointed that we missed the mark in your case. We'd like an opportunity to investigate further. Could you please reach out to Forrest Sears on our team - forrest.sears@onupkeep.com? He will personally work through this with you to find a solution. ### 11. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jon J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UpKeep?** I am able to create work orders and put in information easily. **What do you dislike about UpKeep?** Some times I have to clear my cache to unfreeze the program. Adding more users costs more then I would like. **What problems is UpKeep solving and how is that benefiting you?** Keeping track of all the service calls we get and responding to them in a timely manner. **Official Response from Maria Rossodivito:** > Hi Jon, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 12. Smooth experience with a app that allows our techs to keep information and work orders organized **Rating:** 5.0/5.0 stars **Reviewed by:** dana t. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UpKeep?** Ease of use and flexibility, along with very responsive staff **What do you dislike about UpKeep?** Some features are slow to roll out, or need to be worked around in order to be made useful for our particular busniess **What problems is UpKeep solving and how is that benefiting you?** We had no way to track work orders and time in work orders before; now we are able to assign jobs and tasks to all projects! **Official Response from Maria Rossodivito:** > Hi Dana, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 13. Upkeep Review **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** User interface nice looking and easy to use **What do you dislike about UpKeep?** Filtering options difficult and poorly laid out **What problems is UpKeep solving and how is that benefiting you?** None that any other CMMS would. **Official Response from Maria Rossodivito:** > Hi Ryan, thank you for your review. We appreciate your feedback as it helps us grow! If you ever need any assistance or have any questions, please don't hesitate to reach out to info@onupkeep.com. We're here to help! ### 14. Versatile and agile **Rating:** 4.5/5.0 stars **Reviewed by:** Caron C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about UpKeep?** Upkeep's flexible and agile design allows the user to implement and capture their data in a manner that is suited to their preference and analytical requirement. **What do you dislike about UpKeep?** The limitation on automated interactions with third parties and updates from them. **What problems is UpKeep solving and how is that benefiting you?** Currently Upkeep is adding value and management to our preventative maintenance and requested maintenance for our equipment and fleet. **Official Response from Maria Rossodivito:** > Hi Caron, thank you for your review! We're delighted that you're happy with UpKeep! If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 15. EASY TO USE **Rating:** 4.5/5.0 stars **Reviewed by:** BRIAN J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about UpKeep?** Upkeep is very user-friendly. Being able to track a work order through the department is very important, Upkeep handles this very well **What do you dislike about UpKeep?** I don't have any complaints. im able to get any info i need from what Upkeep offers **What problems is UpKeep solving and how is that benefiting you?** Im able to organize and track multiple work orders from multiple engineers **Official Response from Maria Rossodivito:** > Thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. ### 16. Upkeep has organized our priorities of task in the workload. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about UpKeep?** Afte a period of time, customer support developed an update to make the interaction easier. In which shows they are monitoring the needs of its user. **What do you dislike about UpKeep?** Some times the filters of different topics get away from the unexperieced users who are not frequent to the operating. **What problems is UpKeep solving and how is that benefiting you?** Establihed tickets to go with outages for tracking of efficiency. **Official Response from Maria Rossodivito:** > Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 17. Upkeep is a user friendly platform that ticks all the boxes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** I like how user friendly the paltform is. The app make it eay to use on the fly, and the trigger system is great for reglatory audits. **What do you dislike about UpKeep?** Purchase orders via the app for admin user arn't available. I had to really think of something to write for this question. **What problems is UpKeep solving and how is that benefiting you?** Main benefit of Upkeep for myself is PM scheduling and stores tracking. Being a small company and myself being the admin and end user, it's crucial for myself to trust a system to do these tasks efficiently. **Official Response from Maria Rossodivito:** > Thank you for your review. We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 18. Great for tracking maintenance. **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about UpKeep?** I like how it is set up with users and the tracking records for maintenance requests. **What do you dislike about UpKeep?** It can be difficult to first learn. Also getting people to use it can take some time as they have to put time into learning it. **What problems is UpKeep solving and how is that benefiting you?** It helps to track maintenance records and requests for service. **Official Response from Maria Rossodivito:** > Hi Patrick, thank you for your review! If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 19. Upkeep keep you organized! **Rating:** 4.5/5.0 stars **Reviewed by:** william s. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about UpKeep?** The system is so easy to use, it makes it easy for departments to work together and stay organized. **What do you dislike about UpKeep?** I dont like how I get notifications about work orders not assigned to me. **What problems is UpKeep solving and how is that benefiting you?** Keeping workers on track and being able to see work needed faster. **Official Response from Maria Rossodivito:** > Hi William! Thank you for your review, we appreciate your feedback. There were recently some updates made in regards to notification settings that should help with unassigned work order notifications. I included the link below, let us know if there's any way we can help! ### 20. IT'S GOOD FOR USE CMMS SYSTEMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about UpKeep?** CLOUD BASED CMMS IS SUCH GOOD CONCEPT WHILE WE HAVE MULTIPLE PLANTS ACTIVITY **What do you dislike about UpKeep?** OFFLINE DATA STORAGE AND ENTRY FUNCTION SHOULD BE AVAILABLE. **What problems is UpKeep solving and how is that benefiting you?** ACCESS REMOTELY AND MANAGE DATA EASILY. **Official Response from Maria Rossodivito:** > Hi Darshan, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible. ### 21. puts everything under one roof and accessible with a click of button **Rating:** 4.5/5.0 stars **Reviewed by:** Mojtaba N. | Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** I like the part invintory fiture. you can add part used it takes the gussing game out of it **What do you dislike about UpKeep?** have used it fo couple years and have not found anythning that i dont like **What problems is UpKeep solving and how is that benefiting you?** that part i dont like it limits the using **Official Response from Maria Rossodivito:** > Hi Mojtaba, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 22. Upkeep helps keep organized **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Health and Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about UpKeep?** Scheduling preventative maintenance tasks for our machines, tracking what's been worked on, and holding workers accountable for what has/hasn't been properly repaired. Having a fair picture of what is upcoming and knowing when a machine is expected to be serviced can prevent or reduce a lot of downtime, meaning workers aren't standing around waiting to work. They are more likely to be able to go home and enjoy time with their families. **What do you dislike about UpKeep?** Seeing the previously completed work orders should be easier. Perhaps a link to the last completed order would help. **What problems is UpKeep solving and how is that benefiting you?** With nearly 340 different machines in our work environment, it's an impossible task to manually assign and track PM's. With Upkeep we can schedule regular maintenance without overlapping tasks with other critical jobs. It also allows us to pre-order parts required for these tasks and helps to organize our warehouse so we know when to order replacement parts. **Official Response from Margot Ford:** > Hi Paul! It is great to see the problems you're able to solve by using UpKeep – thank you for sharing! I'll pass your feedback on to our team. They're always looking for ways to improve, so your feedback is greatly appreciated. ### 23. Works well for our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Craig S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** Being able to create work orders for in process work and also for preventative maintenance. **What do you dislike about UpKeep?** The way the users are structured. Need to be an easier way for non administrators to create work orders. **What problems is UpKeep solving and how is that benefiting you?** Keeping track of inventory and maintenance items. **Official Response from Maria Rossodivito:** > Hi Craig, thank you for your review! Your positive feedback put a smile on our faces. We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 24. Many features, much to learn! **Rating:** 3.5/5.0 stars **Reviewed by:** Mac C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about UpKeep?** Tons of tools to take advantage of to increase machine uptime. **What do you dislike about UpKeep?** PM history seems lacks clarity sometimes and includes PM's that are sometimes due a year from now. **What problems is UpKeep solving and how is that benefiting you?** We now have a request portal for operators, and generated PM's **Official Response from Maria Rossodivito:** > Hi Mac, thank you for your review. We appreciate your feedback! I included an article below to help with PM triggers. Our team is here to assist you! Please contact our customer support team at info@onupkeep.com so we can work together to address your concerns. ### 25. Easier to implement than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Armando H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about UpKeep?** I like that its very easy to understand for me and that I can teach the team how to use UpKeep. No software is ever perfect but for what we do its pretty great compare to other softwares we have demo. **What do you dislike about UpKeep?** I dont like location set up. We need at least more tier of sub location and also wish sub locations were a bit like assets that when you put the location, it only gives you assets in that location. So for example, I select a building then another box you can select the floor, and then you can select the room. The drop down is too long for a requestor to find a location **What problems is UpKeep solving and how is that benefiting you?** We are finally organizing and putting on paper everything we do. It tells the story of how much we do and dont do, and what we need to improve on ### 26. Quick Easy to Use Asset Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Keith C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about UpKeep?** The QR code system is extremely helpful to quickly scan and find the manuals needed to work on equipment and track repairs. **What do you dislike about UpKeep?** Sometimes the filters can be hard to work with and too many notifications regarding things I am not responsible for. **What problems is UpKeep solving and how is that benefiting you?** Centralizing asset management and equipment information. **Official Response from Maria Rossodivito:** > Hi Keith, thank you for your review! Your feedback is valuable to us, as it helps us improve. We recently released new functionality that provides configuration over email notifications. You can see more at our help article here: https://help.onupkeep.com/en/articles/7670138-q2-2023-product-releases. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 27. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Scarlette O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** The software is easy to learn and intuitive to use. **What do you dislike about UpKeep?** The PO system seems rudimentary and not easily linked to individual parts. **What problems is UpKeep solving and how is that benefiting you?** Upkeep allow us to schedule and track preventative maintenance schedules for all of our equipment. **Official Response from Maria Rossodivito:** > Hi Scarlette, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 28. Review of upkeep system. **Rating:** 4.5/5.0 stars **Reviewed by:** Trac C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** The easy access and ability to track the progress of a work order. **What do you dislike about UpKeep?** I cannot access all of the upkeep orders in the system to make sure that I am not submitting a duplicate order. **What problems is UpKeep solving and how is that benefiting you?** It is organizing and tracking all of the work orders for a very large property. This is helping out with maintenance and Agronomy crews to get their projects done in an organized and timely manner. **Official Response from Maria Rossodivito:** > Hi Trac thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 29. Upkeep allowed us to centralize **Rating:** 4.5/5.0 stars **Reviewed by:** Peter T. | Applications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** Upkeep has allowed us to centralize our maintence requests. This has allowed us to save time and money and keep track of all requests across five states. **What do you dislike about UpKeep?** Menu options for admin are buried deep, it is confusing or frustrating to have to find them. **What problems is UpKeep solving and how is that benefiting you?** It is allowing our Director of Maintenance to keep tracking of all requests, time to fix, who fixed and what issues continue to prop up. **Official Response from Maria Rossodivito:** > Hi Peter, thank you for your review! We're thrilled to hear that you're enjoying UpKeep and it helped you centralize your maintenance. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 30. Upkeep review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UpKeep?** Lots of features available at the moment, really like the granularity. **What do you dislike about UpKeep?** Some things just don't work the way that you would think they do. Need more consistency between services. E.g. Exporting parts vs. inventory vs. assets can sometimes be different and not all the fields that you export can be re-imported which seems strange. Also no way to revert or bulk delete if you mess up on updating assets and accidentally create 500 (ask me how I know...) **What problems is UpKeep solving and how is that benefiting you?** It allows us to track where our assets and parts are and how much inventory we have on hand. Also allows us to track attributes of the assets to make things more clear for others. **Official Response from Maria Rossodivito:** > Thank you for your review, your satisfaction is our top priority and we take your feedback seriously. We'd like to understand more about the issues you faced so that we can make the necessary improvements. Please contact our customer support team at info@onupkeep.com so we can work together to address your concerns. We're always here for you! ### 31. Great detail and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about UpKeep?** Easy to use, setting up new assets and adding info. **What do you dislike about UpKeep?** List of assets changed, cant customize the catagories show on main page, cant see the photos. **What problems is UpKeep solving and how is that benefiting you?** Keeping maintaince records and parts lists for assets. **Official Response from Maria Rossodivito:** > Hi Mike, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 32. Just what you need! **Rating:** 4.5/5.0 stars **Reviewed by:** Don K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about UpKeep?** It is super easy to navigate and very user friendly. New employees can use this within minutes. **What do you dislike about UpKeep?** Nothing to complain about at the moment. **What problems is UpKeep solving and how is that benefiting you?** Allowing us to track and organize work within the organization. **Official Response from Maria Rossodivito:** > Thanks Don, we appreciate your glowing review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 33. One of the Best CMMS experiences so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UpKeep?** They have this amazing feedback system that they regularly take feedbacks from user and improve based on the requirements,they also have amazing tech support and amazing videos for new users. **What do you dislike about UpKeep?** We have requested few features for the analytics that they will review it during the quarterly review and we are still waiting for the update on that and hopefully we will hear something soon **What problems is UpKeep solving and how is that benefiting you?** It is solving the major issue of having easy access of data for parts asset and PMs on one platform and also much more user friendly compare to the platform that we are using it in the past **Official Response from Maria Rossodivito:** > Thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 34. Easy to understand the UX **Rating:** 5.0/5.0 stars **Reviewed by:** Jairel T. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about UpKeep?** Very helpful in requesting any maintenance. **What do you dislike about UpKeep?** I dislike the first time only uploading the data. **What problems is UpKeep solving and how is that benefiting you?** easy access to all the assets in the company. **Official Response from Margot Ford:** > Hey Jairel, thanks for your review! I'm so glad that UpKeep is giving you easy access to assets. I appreciate your feedback and I'm so glad you're finding UpKeep helpful. ### 35. This maintenance software is better than M+ or any other software out there. Is so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Luna K. | IT PM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about UpKeep?** This maintenance software is better than M+ or any other software out there. Is so easy to use and it is going to be so easy to maintain your progress and do download detailed analytical reports with a great dashboard of what is critical to view that your company will need for audit purpose and more. Do not hesitate in trying their software and get to speak to one of their leading software techs. **What do you dislike about UpKeep?** I really have not gotten to the point of, what I dislike about this software. I am really loving this software right now. **Recommendations to others considering UpKeep:** I would say go and request a live demo. tell them everything you are looking for and they will be honest to tell you everything they can possibly fulfill for your maintenance managing system needs. **What problems is UpKeep solving and how is that benefiting you?** Audit and easy managing of how work orders go in and out and how easy it is to maintain the assets list and use the scan to upload to the mobile ticket system. ### 36. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Tanner T. | Shop engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** I can upload all of my assets and keep a digital record of all my assets. I can organize these assets and filter through them to create lists of my assets. I can track the time my mechanics work on each workorder, giving me a better view of how long specific jobs take. I can bill outside companies for our services using this system. I can streamline a work order system and get my assets back up and running as soon as possible. **What do you dislike about UpKeep?** I am currently figuring out how to set up a timer to see when a piece of equipment was serviced last. Once the service work order is closed with a service category, I need an automatic timer to be created so that a work order is automatically created three months from the date the work order was finished. This will allow for better service logs and more accurate times for serving equipment. I currently have to do this on Excel once I download all the information and then sort the date until I get all the equipment out of a 3-month service window. **What problems is UpKeep solving and how is that benefiting you?** Solving: lost assets, Communication between departments, streamlining workflow, new ways of tracking different operations throughout our company, holding our mechanics responsible to there duties, time tracking for billing purposes. Benefits: make more transparency. ### 37. Upkeep Review **Rating:** 4.5/5.0 stars **Reviewed by:** Wil H. | Sr. Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about UpKeep?** Ease of flow thru each area of the software. Any of my techs can access information on any asset from anywhere in our facilities, even if they are at a different plant. **What do you dislike about UpKeep?** The server seems to lose connection or is slow at times. We also had issues with using the software on windows and had to download google chrome for it properly run on a PC. **Recommendations to others considering UpKeep:** The flow of the system is amazing. There is a learning curve, especially when you come from a paper background. **What problems is UpKeep solving and how is that benefiting you?** Workflow, the tracking asset breakdowns and Pm's, the ability to have all our asset information in one place that all my techs can access is a huge benefit, especially with multiple locations ### 38. Upkeep is a very user friendly system. **Rating:** 5.0/5.0 stars **Reviewed by:** Dusty L. | Maintenance Manager, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** I like how easy it is for all of my technicians to use. We run our whole department off of Upkeep, and the simplicity of it for my techs is lovely. We use it for parts documentation as well as work orders. Upkeep keeps my team very organized. **What do you dislike about UpKeep?** I genuinely do not have a lot of dislikes at this time, as I have only used Upkeep for about six months. I do wish that there was a better offline form of Upkeep. I know that sometimes when the wi-fi is low, we have some connection issues. **What problems is UpKeep solving and how is that benefiting you?** Upkeep is our way of keeping our maintenance team organized with all of the issues in the facility. We also use it to log all of our parts for restocking purposes. It also allows me as the manager to know when and where all details are being consumed. ### 39. GREAT Program to keep your business Organized!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Director of Self Storage Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Easy to set up and use. Love the request & approval process. We were able to customize it so that it fits our business needs perfectly. We currently use the starter plan and the preventative maintenance feature is well worth the upgrade. **What do you dislike about UpKeep?** Learning to schedule the preventative maintenance task was a bit tricky but works fantastic once we figured it out. Other than that it's a great program for the $$$. **What problems is UpKeep solving and how is that benefiting you?** We own/manage multiple self-storage properties and struggled with keeping track of maintenance needs and inventory for each location. Upkeep allows our Maintenance Staff to see all requests in one location as well as scheduled preventative maintenance tasks to help keep the properties on track. Upkeep also allows requesters to add comments, and photos as well as assign a low, medium, or high priority tag when uploading tasks. ### 40. Works great ti keep teams on point! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. | Lab Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** The ease of using this app. Not a brain buster, you can click what you need to and keeps all the info you want in a convinient app for your whole team to use. Props **What do you dislike about UpKeep?** Nothing really, solid app. Works well! I have no complaints about this app, but if I had to knitpick I guess a dark mode would be awesome for the mobile version. Most of my coulleuage use the desktop version but im always on the go and use the mobile version almost exclusively **What problems is UpKeep solving and how is that benefiting you?** From a standpoint of an employee and a more boots on the ground type of employee at that I'd say that it helps me keep track of all request our customers make, my day to day tasks and also any special things that my come down my way from management. ### 41. Minimal Maintenance Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** Easy user interface. Staff made onboarding easy. **What do you dislike about UpKeep?** Has alot of features that my company doesn't really need and there is no way to disable them **What problems is UpKeep solving and how is that benefiting you?** Keeping my employees on track. It helps with time management skills and in the long run keeps payroll costs down. **Official Response from Maria Rossodivito:** > Thank you for your review, we appreciate your feedback. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 42. A very rudimentary system to place orders within an organization. **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle S. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about UpKeep?** I find it very rudimentary, I suppose the only thing I actually like about it is the ability to create a PDF of the workorder so that I have a physical digital copy of the order. Also, the ability to edit the workorder request is good. **What do you dislike about UpKeep?** The information requested doesn't have that many field options and is not tailored for my organization's needs. Example: there's a description box and attachment fields and date of when something needs to be done by, but other than that, no fields for things like equipment needs, various date needs, a place to check for services, products, inventory, etc. **What problems is UpKeep solving and how is that benefiting you?** Keep track of workorder requests. So if I'm trying to track a job request, I do have something to refer to and show the date of when it was submitted. The email portion of Upkeep stating something is still in progress is good too. ### 43. Good for organization **Rating:** 4.0/5.0 stars **Reviewed by:** Joey R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** It's great for accountability, who/when tickets were submitted. Follow through from out team to complete outstanding work orders. **What do you dislike about UpKeep?** We've had some issues with licensing and number of users that can be under specific account type. **What problems is UpKeep solving and how is that benefiting you?** Same from my previous comment, having accountability amongst our team. **Official Response from Maria Rossodivito:** > Hi Joey, thank you for your review! So glad to hear that you're happy with UpKeep. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 44. The system is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about UpKeep?** The systems is easy to put task in, and very easy to work within system **What do you dislike about UpKeep?** nothing at this time, I am just starting with system so no complaints **What problems is UpKeep solving and how is that benefiting you?** We do not loose paper trail on work orders. easy to pull pull up in audit. **Official Response from Maria Rossodivito:** > Hi Rhonda thank you for your review! We're delighted that you're happy with UpKeep. Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ### 45. Outstanding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UpKeep?** User-friendly interface and intuitive design made the onboarding process a breeze for our entire team robust functionality allowed us to create preventive maintenance schedules it helped streamlining our maintenance workflows **What do you dislike about UpKeep?** the implementation process was long The lack of customization options rigid framework of the software, sometimes leading to inefficiencies and confusion by our new team members **What problems is UpKeep solving and how is that benefiting you?** Track and manage maintenance activities,schedule preventive maintenance tasks, maintain a centralized database of our assets,manage spare parts and inventory,streamline work order processes **Official Response from Maria Rossodivito:** > Thank you for your review! We're glad to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If there's anything else we can do to enhance your experience, please let us know. We're always here to help! ### 46. UpKeep use for maintenance and QA task scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher J. | QA Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Task scheduling and the ability to set recurring tasks with rescheduling based on a completion date. Assigning users for particular jobs and setting priority levels are also very helpful for many uses in our business. The support team has also been quick and happy to assist with a couple of issues/queries I had in the past. **What do you dislike about UpKeep?** The web interface is often glitchy and doesn't perform as well as the app, also it is not possible to change a recurring task from a fixed schedule to reschedule based on completion date, which is often frustrating. **What problems is UpKeep solving and how is that benefiting you?** Before the implementation of upkeep, many jobs were done as required or scheduled from memory or written notes; the ability to schedule jobs has increased our efficiency and effectiveness. ### 47. I work in Maintenance field, and it has cool features for servicing and spare parts inventory. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about UpKeep?** Ease of use, generating a bar code for each equipment so all you need is toscan it and pull out all the information. **What do you dislike about UpKeep?** So far I have not seen anything that is not working well. **What problems is UpKeep solving and how is that benefiting you?** Keeping track of service, parts inventory. **Official Response from Maria Rossodivito:** > Thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 48. Upkeep is a good CMMS program but would like some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Erik C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UpKeep?** It is easy to organize and it has a lot of customization to tailor it your needs. **What do you dislike about UpKeep?** The lack of auto refresh on browser and notification on browser **What problems is UpKeep solving and how is that benefiting you?** Maintenance tracking **Official Response from Maria Rossodivito:** > Hi Erik, thank you for your review. We would love to address your concerns around refreshing/notifications. Please reach out to us at info@onupkeep.com so we can help! ### 49. Using this program has made my team more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about UpKeep?** UpKeep is user friendly that even my team members that have a hard time with technology are using it properly. **What do you dislike about UpKeep?** It would be nice if I could see pictures that my technicians submit upfront instead of having to go through a few steps **What problems is UpKeep solving and how is that benefiting you?** It helps us keep our customers informed on our progress to their request ### 50. Easy way to track equipment and PMs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about UpKeep?** Easy to use and track all maintenance and repairs **What do you dislike about UpKeep?** Did not work well when trying to import equipment from Excel **What problems is UpKeep solving and how is that benefiting you?** Helps to track inventory of spare parts and repairs **Official Response from Maria Rossodivito:** > Thank you for your review! We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! ## UpKeep Discussions - [Do you have a team of users to help you inspire product improvements.](https://www.g2.com/discussions/do-you-have-a-team-of-users-to-help-you-inspire-product-improvements) - 1 comment, 2 upvotes - [Is there a way to track an asset and how much is spent on it?](https://www.g2.com/discussions/13664-is-there-a-way-to-track-an-asset-and-how-much-is-spent-on-it) - 1 comment, 2 upvotes - [What is UpKeep used for?](https://www.g2.com/discussions/what-is-upkeep-used-for) - 1 comment, 1 upvote - [Is there any available settings to enable notifications on android and apple mobiles when a job has been requested?](https://www.g2.com/discussions/35513-is-there-any-available-settings-to-enable-notifications-on-android-and-apple-mobiles-when-a-job-has-been-requested) - 1 comment, 1 upvote - [Will I ever be able to use upkeep app, on my android smartwatch?](https://www.g2.com/discussions/35496-will-i-ever-be-able-to-use-upkeep-app-on-my-android-smartwatch) - 1 comment, 1 upvote - [View UpKeep pricing details and edition comparison](https://www.g2.com/products/upkeep/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A17%3A27+-0500&secure%5Bsession_id%5D=68905d72-3f09-487d-b3d6-4d5edcc3e3e9&secure%5Btoken%5D=41b62bd2e62aa572342be17da7d37cd2d424af134b158ce71ba3fae700399071&format=llm_user) ## UpKeep Integrations - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [PDI/Retail Suite](https://www.g2.com/products/pdi-retail-suite/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) ## UpKeep Features **Asset Definition** - Asset Register - Relationships - Costs - Types **Asset Tracking** - Location - Status - History **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Facility Management** - Autonomous Task Execution **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top UpKeep Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (680 reviews) - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.4/5.0 (286 reviews)