# Thoughtly Reviews **Vendor:** Thoughtly **Category:** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs) **Average Rating:** 4.6/5.0 **Total Reviews:** 42 ## About Thoughtly Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. ## Thoughtly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Thoughtly, enjoying its user-friendly interface and seamless integration options. (21 reviews) - Users value the **efficiency improvement** from automating calls, saving time and streamlining workflows significantly. (12 reviews) - Users find the **easy AI integration** of Thoughtly impressive, enhancing efficiency with an intuitive, scalable design. (9 reviews) - Users commend the **exceptional customer support** from Thoughtly, making the onboarding process smooth and efficient. (8 reviews) - Users admire the **clean and intuitive user interface** of Thoughtly, facilitating easy navigation and efficient use. (5 reviews) - Automation (4 reviews) - Easy Creation (4 reviews) - Users commend the **innovative features** of Thoughtly, enhancing voice AI capabilities and seamless integration. (4 reviews) - Users commend Thoughtly for its **innovative features** , facilitating easy integration and an intuitive design for voice AI. (4 reviews) - Customer Engagement (3 reviews) **What users dislike:** - Users find the **learning curve steep** , making it challenging for those without a tech background to utilize Thoughtly effectively. (6 reviews) - Users find the **complexity of configuration** challenging, especially those without a technical background, impacting usability. (5 reviews) - Users note a lack of **missing features** in Thoughtly, particularly in voice options and reporting exports. (4 reviews) - Users find the **difficult learning curve** of Thoughtly challenging, particularly for those without a tech background. (3 reviews) - Users find the **difficult setup** of Thoughtly time-consuming and confusing, particularly for those lacking technical expertise. (3 reviews) - Users desire more **branding and customization options** in Thoughtly to enhance their overall user experience. (3 reviews) - Users express frustration with **poor customer support** , highlighting slow response times and lack of timely assistance. (3 reviews) - Poor Interface Design (3 reviews) - Slow Loading (3 reviews) - Users experience **delayed responses** at times, but acknowledge improvements in service speed and reliability. (2 reviews) ## Thoughtly Reviews ### 1. Cutting-edge and Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Shade O. | Events Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Thoughtly?** I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience. Their team also provides excellent customer support with weekly webinars where we get to ask questions to the Thoughtly team directly. **What do you dislike about Thoughtly?** I wish there were more ready-to-to templates but my understanding is that it's in the works so I'm pleased about that. **What problems is Thoughtly solving and how is that benefiting you?** It helps greatly in freeing up my time so that I personally don't have to answer each and every call as the Thoughtly agent can both provide relevant information as well as book an appointment with a client on my calendar all without my input. So it helps me book appointments, as well as provide information to clients without my input. It's efficiency on steroids! Ways include : - Booking appointments - Answering client question - Routing calls to available members of my team - Adding client information automatically to my CRM. ### 2. Versatile AI Calling with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ananthu S. | Key Partnerships Specialist – Founder's Office, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Thoughtly?** I really appreciate the support from Thoughtly's team, especially since this field is quite new and requires a lot of assistance initially. I like the integration options with cross-functional APIs and how Thoughtly serves as a one-stop solution for end-to-end outreach. It's great not having to rely on third-party services for making calls. The voices offered by Thoughtly, like the cartesia voices, are a feature that I couldn't find elsewhere. Plus, the initial setup was very easy. **What do you dislike about Thoughtly?** It can be a bit more user-friendly for people who don't have a tech background. Their automations require a bit of tech background and that requires more attention so that Thoughtly becomes usable to anyone. **What problems is Thoughtly solving and how is that benefiting you?** I use Thoughtly for reaching other markets with AI voice agents, doing outreach in multiple languages, and automated AI outreach and lead generation. It's an end-to-end solution for outreach, so we don't have to use third-party services, and their team provides constant support. ### 3. Scalable Platform with Honest, Growth-Focused Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Thoughtly?** Scalable platform and the support is honest and driven to help their clients grow. **What do you dislike about Thoughtly?** As with any disruptive technology it has it issues with latency but nothing out of the norm. **What problems is Thoughtly solving and how is that benefiting you?** Reducing staffing costs and maintains our compliance. ### 4. Innovative Voice Agents with Room for Support Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan P. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Thoughtly?** I truly appreciate Thoughtly's innovative approach in the market for AI voice agents. Learning how to create an agent is not complicated, which makes the platform very user-friendly. The flow chart drag-and-drop feature stands out as it allows me to easily enter text and specify what I need the AI to say, streamlining the process of creating voice agents. **What do you dislike about Thoughtly?** I find the in-call action and post-call actions in Thoughtly to be overly technical compared to the simplicity of creating an agent. It would greatly help if there were more video demos showcasing different use cases to guide users through these more complex processes. Additionally, while navigating the platform is generally straightforward, encountering questions without sufficient support can be a significant hurdle, making it quite a struggle to find necessary assistance. **What problems is Thoughtly solving and how is that benefiting you?** I use Thoughtly to create voice agents, reducing the need for full-time phone employees. It's innovative and easy to learn with a flow chart interface, improving efficiency. ### 5. It helped us filter serious sellers ! **Rating:** 5.0/5.0 stars **Reviewed by:** Edward N. | IT Infrastructure Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Thoughtly?** This has been extremely helpful for our outreach efforts. The integrated AI now handles all the initial calls to homeowners on our behalf, which saves our team a significant amount of time. It also allows us to quickly determine whether a seller is genuinely interested, so we no longer have to deal with junk leads. The calls sound very natural, almost like they’re coming from a real person. **What do you dislike about Thoughtly?** At first, I was hesitant to let AI manage conversations, but it has proven to be quite effective. I do wish there were more options for voice tone, as that would make the experience even better. **What problems is Thoughtly solving and how is that benefiting you?** First of all, Thoughtly has helped us filter out unqualified sellers, allowing our team to concentrate on active opportunities. This has saved us a significant amount of time. Additionally, our close rates have improved as a result of using Thoughtly. ### 6. A must-have for any business with high inbound volume **Rating:** 5.0/5.0 stars **Reviewed by:** Tina E. | Demand Generation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Thoughtly?** Thoughtly immediately captures every inbound inquiry, reaching out without delay, which has been very helpful for us. We no longer have to worry about missing any messages. For our team, the greatest advantage is its consistency. It operates seamlessly in the background, making the whole process effortless. **What do you dislike about Thoughtly?** There is nothing major I dislike. The product works as expected. Setup was simple enough. Some extra options could be nice **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly ensures we never miss out on new prospects. Each inquiry receives a prompt reply, which helps our team appear more responsive and well-organized. This also eases the workload and stress on our staff. ### 7. Effortless Communication and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Thoughtly?** Thoughtly enables us to respond promptly to new inquiries, ensuring there are no unnecessary delays. It provides clear explanations of our appointment options, which makes communication straightforward. Patients generally appreciate the swift outreach and the clarity of the messages. The system operates seamlessly in the background and remains reliable, even during our busiest hours. **What do you dislike about Thoughtly?** There are a few minor design aspects that could benefit from being customizable. **What problems is Thoughtly solving and how is that benefiting you?** Before using Thoughtly, our follow-ups were often delayed and occasionally overlooked. Since adopting it, new inquiries are responded to much faster, resulting in more appointments being scheduled. ### 8. Game-Changer Dashboard for Scalable Multi-Client Outreach Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Kedar J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Thoughtly?** The best thing about it is that managing multiple client outreach workflows in one dashboard was a game changer for our agency. Duplicating and modifying the flows was smooth, and it felt scalable as we grew. **What do you dislike about Thoughtly?** Downloading the detailed export reports took longer than we expected, especially when we were dealing with a large volume of data. **What problems is Thoughtly solving and how is that benefiting you?** It’s very helpful because it centralizes outbound communication for multiple clients, which increases the team’s velocity and keeps campaign execution consistent across brands. ### 9. Perfect for our franchise network ! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric Z. | Affiliate Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Thoughtly?** What I appreciate most is how it ensures our outreach remains consistent across all our locations. Previously, each franchise managed calls in its own way, which led to inconsistencies. Now, with Thoughtly, the same process is followed everywhere, and it manages high call volumes smoothly and reliably. **What do you dislike about Thoughtly?** It would be helpful to have more options available when exporting reports. **What problems is Thoughtly solving and how is that benefiting you?** This solution eliminated the need for manual calls and resolved the inconsistencies we used to have between different locations. Now, every lead is contacted in a consistent manner, allowing our teams to dedicate more time to in-store tasks rather than spending it on phone follow-ups. ### 10. Thoughtly AI Voice Agents Streamlined Dialing and CRM Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Ali I. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Thoughtly?** The Thoughtly AI voice agents dramatically cut down on manual dialing. The integrations with our CRM meant leads were automatically logged and followed up on, without any extra steps. **What do you dislike about Thoughtly?** The initial setup and configuration took longer than we expected, especially when it came to defining in-call actions and setting up the triggers. **What problems is Thoughtly solving and how is that benefiting you?** It helps us replace the manual calling queue, ensuring that every new lead gets an immediate outreach attempt so we never miss any inquiries. ### 11. AI Phone Agents + CRM Integration That Automates Prospect Logging **Rating:** 5.0/5.0 stars **Reviewed by:** Quin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Thoughtly?** The AI phone agents handle initial customer engagements without needing manual dialing, and the integration with our CRM means prospects are logged automatically. **What do you dislike about Thoughtly?** Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. **What problems is Thoughtly solving and how is that benefiting you?** It removes the manual burden of cold calling and lead follow-up, allowing our sales reps to focus on qualified conversations rather than the initial screening. ### 12. Promising Product, Bad Team/Comms/Pricing **Rating:** 0.5/5.0 stars **Reviewed by:** Mark D. | Business Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Thoughtly?** It's easy to set up and the agents do a reasonable job when tuned up (for incoming calls, not used for outgoing). **What do you dislike about Thoughtly?** There's a complicated verification process required before you can properly use the platform. I really dislike all the hidden charges that have come to light. It's meant to be 500 credits a month per line, but I'm charged 1000 credits. They're now passing through additional charges (these weren't disclosed at the point of sale). There's going to be loads of these tools, skip this one and wait for one that has a more transparent team. **What problems is Thoughtly solving and how is that benefiting you?** It's not at the moment, all the hidden charges have made it unusable. ### 13. AI Voice Agents Take a Huge Weight Off Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sukumar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2026 **What do you like best about Thoughtly?** The AI voice agents lift a huge weight off my team by handling the initial outreach and qualifying prospects before they speak with a salesperson. **What do you dislike about Thoughtly?** Configuring post-call actions and the more advanced automations was confusing at first, and it took some trial and error before it finally clicked with our flow. **What problems is Thoughtly solving and how is that benefiting you?** It saves us countless hours of cold calling and manual follow-up, helping our reps stay focused on higher-value conversations. ### 14. Automatic Responses Keep Us Connected 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Jayan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Thoughtly?** The automatic response to new inquiries ensures that we no longer miss messages outside of business hours, and prospects often receive answers more quickly than before. **What do you dislike about Thoughtly?** The initial setup, especially when it comes to defining precise post-call actions, requires more planning than I anticipated. Additionally, I found that the support resources could be clearer. **What problems is Thoughtly solving and how is that benefiting you?** It helps reduce the need for manual monitoring of incoming contacts, which allows our team to focus on more important, higher-level tasks. ### 15. Thoughtly AI Voice Agents Boost Callback Efficiency and Free Up Our Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Forza T. | Senior Systems Engineer , Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Thoughtly?** Thoughtly AI voice agents handle routine customer callbacks and free our team to focus on more complex support tickets, without the fatigue of constant dialing. Overall, this has helped improve our efficiency. **What do you dislike about Thoughtly?** This still requires some human support and isn’t fully automated yet. **What problems is Thoughtly solving and how is that benefiting you?** This has reduced the effort required for manual calling. ### 16. Lightning-Fast Lead Contact That Delivers Results **Rating:** 5.0/5.0 stars **Reviewed by:** Abiguel V. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Thoughtly?** It contacts our leads faster than any person could. Sometimes, the lead is already on the phone with Thoughtly before they even leave our website. **What do you dislike about Thoughtly?** Setting up does require some planning, but the effort is definitely worthwhile. **What problems is Thoughtly solving and how is that benefiting you?** It has helped us improve our lead response time, which has significantly increased the number of conversations we are having. ### 17. Saves Hours with Natural-Sounding Outbound Call Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Bishnoy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Thoughtly?** Automating the first round of outbound calls has saved our team several hours each week, and the system’s natural-sounding voice unexpectedly helps keep prospects engaged. **What do you dislike about Thoughtly?** Some of the UX elements felt like they could be streamlined. **What problems is Thoughtly solving and how is that benefiting you?** This tool helps us pre-qualify leads very quickly, so our closers only deal with prospects that are worth pursuing. ### 18. Thoughtly AI Voice Agents Keep Overflow Calls Covered **Rating:** 5.0/5.0 stars **Reviewed by:** Saranya J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Thoughtly?** Thoughtly AI voice agents handle overflow calls when human agents are busy, so fewer customer inquiries go unanswered. **What do you dislike about Thoughtly?** Complex questions still require manual transfer. **What problems is Thoughtly solving and how is that benefiting you?** This helps reduce missed calls during peak hours, making it easier to keep up when things get busy. ### 19. Instant Lead Engagement That Outpaces Manual Efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Karthana J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Thoughtly?** It contacts our leads more quickly than any person could. Sometimes, the lead is already speaking thoughtfully before they even leave our website. **What do you dislike about Thoughtly?** Setting it up requires some planning, but it's definitely worth the effort. **What problems is Thoughtly solving and how is that benefiting you?** It has completely transformed our lead response time, resulting in a noticeable increase in the number of conversations we are having. ### 20. Instant Prospect Engagement and Effortless Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Thoughtly?** The AI contacts prospects immediately after they express interest and can quickly qualify them. I appreciate that it asks intelligent and natural questions and then schedules meetings directly in calendars. **What do you dislike about Thoughtly?** It would be helpful if a built-in call function could be added in the next update. **What problems is Thoughtly solving and how is that benefiting you?** This tool has significantly accelerated our lead qualification process. We are now able to connect with interested prospects within minutes, rather than waiting for hours. ### 21. Clean, Intuitive Dashboard with Real-Time Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Thoughtly?** The dashboard is clean and easy to use. Even during large campaigns, I can clearly see what is happening in real time. **What do you dislike about Thoughtly?** There are no major issues, but I have noticed some minor UX problems. **What problems is Thoughtly solving and how is that benefiting you?** It helps us keep our outreach organized and ensures that the leads we generate are of high quality. ### 22. Efficient Applicant Screening That Delivers Results **Rating:** 5.0/5.0 stars **Reviewed by:** Chandrika J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Thoughtly?** It quickly screens applicants and collects the information our recruiters need. **What do you dislike about Thoughtly?** It would be great to have more voice variants available, but aside from that, I haven't encountered any other issues. **What problems is Thoughtly solving and how is that benefiting you?** This tool allows us to quickly filter applications, saving us from spending hours on the initial outreach process. ### 23. Branded Caller ID Revolutionizes Call Response Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastine J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Thoughtly?** The branded caller ID has truly changed the game. Now, people are answering calls that they used to ignore. **What do you dislike about Thoughtly?** It would be great if there were more branding options available. **What problems is Thoughtly solving and how is that benefiting you?** Our response rate increased significantly, and conversations are now taking place much more quickly. ### 24. Natural Service Descriptions and Effortless Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Kahwaji G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Thoughtly?** It describes our services in a very natural tone while also allowing clients to book consultations at the same time. **What do you dislike about Thoughtly?** The interface should be more compact, but aside from that, I have no other complaints. **What problems is Thoughtly solving and how is that benefiting you?** We no longer need to spend hours responding to enquiries. ### 25. Instant Student Connection and Efficient Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Anjana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Thoughtly?** It immediately connects with every student who signs up to receive programme information. The calls are made promptly, collect the necessary details, and then direct qualified students to our advisors. **What do you dislike about Thoughtly?** The platform is not very beginner-friendly. **What problems is Thoughtly solving and how is that benefiting you?** We used to receive more inquiries than we could manage, but now everything is handled automatically. ### 26. Outstanding Compliance Handling and Seamless Agent Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Deyvison B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Thoughtly?** The compliance handling is excellent. It reads disclosures, gathers eligibility information, and seamlessly transfers the conversation to licensed agents. I appreciate all of its features. **What do you dislike about Thoughtly?** The user interface could benefit from additional customization options. **What problems is Thoughtly solving and how is that benefiting you?** Our agents are no longer stuck handling repetitive calls; now, they only speak with qualified prospects. ### 27. Frustrating Experience with Thoughtly – Poor Communication & Constant Delays **Rating:** 0.0/5.0 stars **Reviewed by:** Nicholas D. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Thoughtly?** Seemed easy to create the agents as well as the woek flow process for the AI **What do you dislike about Thoughtly?** Our experience with Thoughtly has been nothing short of frustrating. We initially purchased credits in November/December but were unable to use them due to a verification process that was not clearly communicated. This process dragged on for weeks with little support from Thoughtly. Despite multiple follow-ups, we were eventually told that we would not be refunded or credited for the unusable credits—until we had to escalate the issue ourselves. In January, we encountered yet another issue where the credits we paid for were not reflected in our account. Again, it took weeks of back-and-forth before any resolution was provided. The customer support team was slow to respond, often passing our case around without real progress. Even after resolving the billing issues, we faced additional verification roadblocks with their third-party provider, Twilio. Thoughtly repeatedly asked us for the same information we had already provided, leading to more delays and unnecessary frustration. Overall, Thoughtly’s lack of transparency, poor communication, and slow resolution of critical issues made for a highly disappointing experience. While their platform might have potential, their customer service and operational inefficiencies make it nearly impossible to rely on for business needs. If you need a platform that just works, I’d strongly advise looking elsewhere. **What problems is Thoughtly solving and how is that benefiting you?** We wanted Thoughtly to solve our Customer Service Phone Support. We had set up our AI pathways, however, were unable to push it into production since we had verfiication issues that could not be solved. ### 28. Effortless Management of Large Volumes Without Slowdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Peter E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Thoughtly?** Thoughtly manages large volumes efficiently and doesn't experience any slowdown. **What do you dislike about Thoughtly?** Initially, I found the scheduling process confusing, but now I have no issues with it. **What problems is Thoughtly solving and how is that benefiting you?** We required scalability, and thoughtly provided it right away. ### 29. Cutting Edge Voice Ai Agents for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Thoughtly?** Been with them almost 1 year and have watched them grow and compete with others; and the customer service remains top notch. Occasional hiccups are correctly addressed and I remain a supporter of them after all this time I will not switch. The product continues to grow and improve **What do you dislike about Thoughtly?** Sometimes the customer service takes a few days but that has improved greatly and I almost have 1 day service (sometimes same day) for my concerns. **What problems is Thoughtly solving and how is that benefiting you?** They provide Ai Voice Agents for me to resell to my clients from their platform. They provide me a product I can work with on a scalable growth for my growing agency ### 30. Cutting edge Generative Voice AI **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Thoughtly?** We've worked with Thoughtly and several other Voice AI systems. While none of them are perfect, Thoughtly has been by far the most innovative platform, and their team has been super nimble as they've continued to iteratively improve. The AI script editor is intuitive and easy to use, and the number of integration and feature roll outs has developed rapidly. We love that we aren't limited to their own internal voices, and we're able to use other third party voice applications. UI is great, and they have great agency support. Overall, this is the system we recommend for our clients that are implementing Voice AI. Hands down 10 outta 10. **What do you dislike about Thoughtly?** Currently, there aren't any systems that are perfect. (Trust me, we've tried all of them) Known issues with any voice ai system is the occasional lagtime or a clunky response, but candidly, it's no worse than most humans. There have also been some user frustrations with how things have changed over time such as billing (not the pricing itself, as that's actually continued to improved especially if you're buying your minutes in bulk) but rather the mechanics of the billing infrastructure. **What problems is Thoughtly solving and how is that benefiting you?** Speed to lead, consistent client engagement over time, followup, and appointment setting. ### 31. Great platform for AI agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Ari A. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Thoughtly?** Uses a Large Language Model for its AI and integrates into GHL. This is a growing business with really great people innovating new features and stability. Impressed with the easy to implement design of the voice agents. Weekly "office hours" to support customers **What do you dislike about Thoughtly?** It can take a while to contact support (but they are excellent). Noticed a few software bugs that they are in process of fixing. Slight learning curve getting the AI to stay on script. **What problems is Thoughtly solving and how is that benefiting you?** Providing a good voice agent for our home service clients. ### 32. AI-Powered Call Center with Strong Features **Rating:** 4.0/5.0 stars **Reviewed by:** Rajesh B. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Thoughtly?** The user interface is clean and well-organized, making it easier to navigate despite the platform’s robust features. The flow builder is very good!nand Its No code ! It takes time to understand and implement, but It will be so fun to do this. Although there is a learning curve during setup, the overall ease of use is good. After doing the Implementation It makes a powerful tool for businesses as a call center. Currently I set two automation flows using Thoughtly. My Usage is currently low but planning to design more scenarios and Implement accordinly. Zapier Integration is a Plus. **What do you dislike about Thoughtly?** Few areas Definately Thoughtly need to concentrate to Improve the product 1. Customer Support - Its very poor, you will not get quick response and Turn around time is max 5days which is a way long 2. Indian Numbers - I see there are no numbers for India which is a big Miss, even though If t is there, i yet to receive an update I dropped a query few days before. 3. Learning Curve - It is a Latest Tech so It takes good amount of time to understand the product and Implement to your business **What problems is Thoughtly solving and how is that benefiting you?** It is replacing Customer Care currently. I have plans to use the application for cold Calling and Taking calender appointments. ### 33. Voice Agents simplifed **Rating:** 4.5/5.0 stars **Reviewed by:** Josefa S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Thoughtly?** I really like the interface and the simple workflows **What do you dislike about Thoughtly?** There was a lack of customer support for a time, however that was ressolved **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly has made it easy for me to build and deploy AI Voice agents and manage them for myself and my agency in one place. ### 34. AI Call Center Services that can be used for outbound and inbound **Rating:** 4.0/5.0 stars **Reviewed by:** Newaz C. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Thoughtly?** Thoughtly has a well thought out (pun intended) interface. Provides outbound calling for sales and inbound for customer service. Great for people who uses the phone for sales. Gives an alternative to use AI instead of hiring somebody. **What do you dislike about Thoughtly?** thoughtly is very buggy and doesn't consisently work at times. different browsers have different issues. Some AI voices sound a bit robotic. Its going to take a while but I'm confident it'll get better. **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly is able to reach out and follow up with prospects for our business. Saves time for me personally doing and cost of hiring someone. ### 35. My experience as a user and partner **Rating:** 5.0/5.0 stars **Reviewed by:** Austin R. | Director of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Thoughtly?** As both a user and partner of Thoughtly, I’m impressed by its ease of use and sustainable design. The platform’s intuitive interface makes voice AI integration simple and accessible for any skill level. Thoughtly’s sustainable approach to AI—built for efficiency and scalability—aligns perfectly with our goals, offering us a reliable, responsible solution that we know will grow with us. **What do you dislike about Thoughtly?** There's not a whole lot I dislike, the platform really is great. **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly has been invaluable as an inbound support agent, handling customer inquiries with efficiency and accuracy. Its voice AI capabilities allow it to manage a high volume of interactions smoothly, providing quick and helpful responses to customers without overwhelming our team. The platform is not only easy to use but also highly sustainable, delivering reliable support that scales as we grow. It’s the perfect blend of user-friendly design and impactful automation, letting us focus on what matters most while Thoughtly takes care of the front-line support. ### 36. clean set dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** Master H T C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Thoughtly?** i love how clean it is and easy to use it works with most countries and the voices are great. **What do you dislike about Thoughtly?** i would be great if they added Open AI's new real-time API **What problems is Thoughtly solving and how is that benefiting you?** automation in calling ### 37. Clean interface and helpful support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Thoughtly?** The interface is very user friendly. There are also many integration options with different applications. **What do you dislike about Thoughtly?** Thoughtful itself is great!!! I would like to see more information in the docs. **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly provides AI phone calls handling both outbound and inbound for mine and my clients businesses. It also offers some automation. ### 38. Your best call for easy AI voice agents **Rating:** 4.5/5.0 stars **Reviewed by:** JP L. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Thoughtly?** Thought.ly shines with its easy setup for AI voice agents. The process is seamless and features are in the works to make it more robust, allowing even less technical users get started quickly. Easy recommend! **What do you dislike about Thoughtly?** Area for improvement is addressing the now frustrating GDPR compliance and the business verification processes. Its promised to be improved. **What problems is Thoughtly solving and how is that benefiting you?** Easy to deploy AI Voice agents ### 39. FAIR (FULLY AUTOMATED INVESTOR RELATIONS) by Fairfax Partners & Thoughtly **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Principal & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Thoughtly?** Being able to connect with the team as if they're an extension of my own. Which they are! **What do you dislike about Thoughtly?** Not being able to connect with them more! **What problems is Thoughtly solving and how is that benefiting you?** Thoughtly is solving an age old issue in investor relations which is the lack of time to actually connect with a companies audience. ### 40. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Thoughtly?** Once you sign up with them, the team does work hard to make sure the product works for you. **What do you dislike about Thoughtly?** AI is new and developing extremely fast. More research into what works best would be helpful. **What problems is Thoughtly solving and how is that benefiting you?** AI answering service ### 41. Best AI Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Niki C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Thoughtly?** How unbelievably user friendly and simple the actual build out of the agent is, as well as the quality. Out of all of the available solutions for AI powered calling Thoughtly is the best. **What do you dislike about Thoughtly?** While it is evolving quickly, it is a new product so there are many features that need some improvement. **What problems is Thoughtly solving and how is that benefiting you?** I do hundreds of follow up calls in my work and Thoughtly cuts the work time tremendously. ### 42. HOME IMPROVEMENT SOLUTION **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Thoughtly?** The whole team is new but absolutely amazing!!!! **What do you dislike about Thoughtly?** None I'm 110% satisfied with my whole experience **What problems is Thoughtly solving and how is that benefiting you?** Call center replacement - [View Thoughtly pricing details and edition comparison](https://www.g2.com/products/thoughtly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A43%3A32+-0500&secure%5Bsession_id%5D=0841a49c-168c-4836-957b-f15f732f1dbd&secure%5Btoken%5D=b44940cff293b3b752d52498262c257a3019d8b78abcad839cdf0f70b0f77f69&format=llm_user) ## Thoughtly Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thoughtly Features **Generative AI** - AI Text Generation - AI Text Summarization **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Customer Interaction Automation **Voice Recognition - AI Voice Assistants** - Voice Recognition **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - AI Voice Assistants** - Cross platform compatibility **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Thoughtly Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews) - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) - 4.5/5.0 (584 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (14,931 reviews)