Thoughtly Reviews & Product Details

I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience. Their team also provides excellent customer support with weekly webinars where we get to ask questions to the Thoughtly team directly. Review collected by and hosted on G2.com.

I wish there were more ready-to-to templates but my understanding is that it's in the works so I'm pleased about that. Review collected by and hosted on G2.com.

I really appreciate the support from Thoughtly's team, especially since this field is quite new and requires a lot of assistance initially. I like the integration options with cross-functional APIs and how Thoughtly serves as a one-stop solution for end-to-end outreach. It's great not having to rely on third-party services for making calls. The voices offered by Thoughtly, like the cartesia voices, are a feature that I couldn't find elsewhere. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

It can be a bit more user-friendly for people who don't have a tech background. Their automations require a bit of tech background and that requires more attention so that Thoughtly becomes usable to anyone. Review collected by and hosted on G2.com.

I truly appreciate Thoughtly's innovative approach in the market for AI voice agents. Learning how to create an agent is not complicated, which makes the platform very user-friendly. The flow chart drag-and-drop feature stands out as it allows me to easily enter text and specify what I need the AI to say, streamlining the process of creating voice agents. Review collected by and hosted on G2.com.

I find the in-call action and post-call actions in Thoughtly to be overly technical compared to the simplicity of creating an agent. It would greatly help if there were more video demos showcasing different use cases to guide users through these more complex processes. Additionally, while navigating the platform is generally straightforward, encountering questions without sufficient support can be a significant hurdle, making it quite a struggle to find necessary assistance. Review collected by and hosted on G2.com.

This has been extremely helpful for our outreach efforts. The integrated AI now handles all the initial calls to homeowners on our behalf, which saves our team a significant amount of time. It also allows us to quickly determine whether a seller is genuinely interested, so we no longer have to deal with junk leads. The calls sound very natural, almost like they’re coming from a real person. Review collected by and hosted on G2.com.

At first, I was hesitant to let AI manage conversations, but it has proven to be quite effective. I do wish there were more options for voice tone, as that would make the experience even better. Review collected by and hosted on G2.com.

We are using it for different clients across various industries and it handles everything smoothly. I mostly like how the outbound flows are easy to duplicate and tweak. This is making our workflow tension free because we don't have to build from scratch every time. Review collected by and hosted on G2.com.

The data exporting speed is a little bit slow. It works fine, but when the data is heavy, it takes time to download. If they improve this, the reporting process will be much faster. Review collected by and hosted on G2.com.

Thoughtly immediately captures every inbound inquiry, reaching out without delay, which has been very helpful for us. We no longer have to worry about missing any messages. For our team, the greatest advantage is its consistency. It operates seamlessly in the background, making the whole process effortless. Review collected by and hosted on G2.com.

There is nothing major I dislike. The product works as expected. Setup was simple enough. Some extra options could be nice Review collected by and hosted on G2.com.

I'm not particularly tech-savvy, but the customer support team at Thoughtly guided me through every step. They patiently explained how to create my first AI agent, and now, just two months later, I have three running live. The interface is straightforward, and both our clients and staff are genuinely impressed by how realistic the AI voices sound. Review collected by and hosted on G2.com.

Setting up your first few agents can involve some trial and error, but the team is consistently quick to offer assistance. Review collected by and hosted on G2.com.

Thoughtly enables us to respond promptly to new inquiries, ensuring there are no unnecessary delays. It provides clear explanations of our appointment options, which makes communication straightforward. Patients generally appreciate the swift outreach and the clarity of the messages. The system operates seamlessly in the background and remains reliable, even during our busiest hours. Review collected by and hosted on G2.com.

There are a few minor design aspects that could benefit from being customizable. Review collected by and hosted on G2.com.

What I appreciate most is how it ensures our outreach remains consistent across all our locations. Previously, each franchise managed calls in its own way, which led to inconsistencies. Now, with Thoughtly, the same process is followed everywhere, and it manages high call volumes smoothly and reliably. Review collected by and hosted on G2.com.

It would be helpful to have more options available when exporting reports. Review collected by and hosted on G2.com.

The AI phone agents handle initial customer engagements without needing manual dialing, and the integration with our CRM means prospects are logged automatically. Review collected by and hosted on G2.com.

Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. Review collected by and hosted on G2.com.