--- title: Tessitura Reviews meta_title: 'Tessitura Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 80 reviews by the users' company size, role or industry to find out how Tessitura works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 80 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Tessitura Reviews **Vendor:** Tessitura Network **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 80 ## About Tessitura Unify operations. Deepen customer relationships. Grow revenue. Tessitura is a nonprofit technology company dedicated to helping arts and culture organizations thrive. Our comprehensive CRM platform is built specifically for the cultural sector, integrating ticketing, fundraising, memberships, marketing, education and business insights into one powerful system to fuel your mission’s success. Tessitura’s unified CRM provides a comprehensive, 360-degree view of every individual who interacts with your organization — whether they’re a ticket buyer, donor, member, volunteer or student. All customer interactions, from purchases and contributions to communications and preferences, are captured in a single, accessible profile. This centralized data enables teams across departments to personalize engagement, track relationships over time and make data-driven decisions. The platform also supports complex relationship mapping — connecting individuals to households, schools, foundations and networks — while maintaining industry-leading security and user permissions. With Tessitura, customer data becomes a strategic asset, powering insights, workflows and lifelong engagement. Key features include: Ticketing & admissions Sell any type of ticket — general admission, timed entry or reserved seating — with flexible tools for dynamic pricing, subscriptions and promotions. Fundraising & memberships Manage the full donor lifecycle, from online giving to major gifts and planned giving, with integrated stewardship and campaign tracking. Marketing Use behavioral data to create targeted, multichannel campaigns that drive engagement and revenue. Business insights Make data-driven decisions with drag-and-drop analytics, customizable dashboards and cross-departmental insights. Mobile & e-commerce Deliver seamless, branded experiences for ticketing, donations and memberships — optimized for mobile. More than software … a community. Tessitura supports over 800 organizations in 10 countries, including theaters, museums, zoos, aquariums and symphonies. Our team provides 24/7 support and expert guidance to help organizations grow revenue and build lasting engagement. Tessitura is a proven, scalable solution tailored to the unique needs of the cultural sector. ## Tessitura Pros & Cons **What users like:** - Users admire the **incredible customer support** from Tessitura, highlighting the team's helpfulness and responsiveness. (10 reviews) - Users appreciate the **robust system** of Tessitura, which offers extensive functionalities and excellent customer support. (10 reviews) - Users find the **ease of use** of Tessitura remarkable, facilitating access and management of their comprehensive database. (9 reviews) - Users value the **helpful customer support** and responsive team, enhancing the overall experience with Tessitura. (9 reviews) - Users value Tessitura for its **robust data analytics** , enhancing productivity and supporting informed decision-making in organizational activities. (7 reviews) - Functionality (7 reviews) - Customization (6 reviews) - Database Management (6 reviews) - Data Management (6 reviews) - Ticketing (6 reviews) **What users dislike:** - Users find the **difficult learning** curve of Tessitura challenging, especially for newcomers and those unfamiliar with CRM systems. (11 reviews) - Users find the **steep learning curve** of Tessitura challenging, especially those unfamiliar with complex systems or CRMs. (11 reviews) - Users find a **steep learning curve** with Tessitura, especially for newcomers unfamiliar with CRM systems. (11 reviews) - Users find Tessitura's **complexity daunting** , making it difficult for new staff to navigate and troubleshoot efficiently. (6 reviews) - Users find the **complexity issues** of Tessitura challenging, making it hard to learn and use effectively. (5 reviews) - Expensive (5 reviews) - Limited Features (5 reviews) - Difficult Learning Curve (4 reviews) - Expertise Required (4 reviews) - Limited Customization (4 reviews) ## Tessitura Reviews ### 1. Useful and Robust **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Tessitura?** I enjoy that the program is a robust order based CRM software, instead of Patron-based like others I have used in the past. I have used many different products but have felt most comfortable in Tessitura. I've used Audience View, Patron's Edge, Vendini, SRO, and others. Tessitura has many useful functions. **What do you dislike about Tessitura?** The look and feel is a bit dated. I would prefer a more streamlined seating-chart that doesn't look like Windows 98.I also feel there isn't a great workflow, and sometimes too many windows are open and it is hard to find what you were originally working on. **Recommendations to others considering Tessitura:** If you wish to use it, you should consider the many multi-faceted benefits of Tessitura versues other software CRMs. **What problems is Tessitura solving and how is that benefiting you?** There are a few problems solved with Tessitura including tracking donations easily, and seeing orders quickly. Also looking up orders by date and finding names under each date is helpful. For a ticketing software, Tessitura can easily handle at door sales and walk-ups with ease. Sometimes creating patrons can be cumbersome and duplicates happen often from online users creating many different accounts. ### 2. Decent for the breadth of what it does, but could be better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2019 **What do you like best about Tessitura?** Tessitura is designed specifically for museums and cultural venues, so it serves better than other more generic ticketing software i've used. **What do you dislike about Tessitura?** Freezes frequently after printing large orders, is missing shortcuts which would speed up service and save frontline staff headaches. **What problems is Tessitura solving and how is that benefiting you?** Frequently personalized by IT to suit new events and circumstances, which is helpeful. ### 3. Leader in Arts & Culture CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Daniel E. | Vice President, Healthcare Data Analytics and Research, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Tessitura?** Tessitura is the undisputed leader in the non-profit arts & culture space, which means it has a wide variety of user organizations across North America, the UK, and Australia. It's this community of other users that makes the software effective by sharing and creating best practices. It's unlike any other non-profit CRM in that it was developed for ticketing and fundraising together as opposed to separately, and allows for a full constituent picture. **What do you dislike about Tessitura?** The application was built many years ago and the software world has largely moved to the cloud and web-based applications. Due to the initial construction, the interface feels outdated, many newer web-based functions are not available, and the application performance is often slow or buggy. **Recommendations to others considering Tessitura:** Tessitura is the undisputed leader in this vertical for CRM, but it has trouble keeping up with the latest trends and newest technologies. **What problems is Tessitura solving and how is that benefiting you?** Tessitura allows for non-profit organizations to gain a while perspective of their constituents, as opposed to living in a bunch of spreadsheets or Access databases. When fully used, it really enables some amazing business intelligence decision making for organizations. ### 4. Thorough Program for Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Tessitura?** It's an extremely detailed database for customer information including payments and payment schedules, ticket history, contributions/donations, customer service issues etc. It is very secure and we are able to keep track of credit card entry safely. It's also highly useful for communicating about issues throughout the organization and makes record-keeping very easy. **What do you dislike about Tessitura?** It has a steep learning curve and takes a while to fully understand (if at all). It definitely is one of the most detailed programs I've ever used in an organization but it's a very good thing. **What problems is Tessitura solving and how is that benefiting you?** It's efficient in keeping track of customer information including service issues, donations, purchase history etc. It helps communication flow easily between all departments in the organization so that customer issues are resolved quickly. ### 5. Ticketing and class attendance in one **Rating:** 3.5/5.0 stars **Reviewed by:** Reanna O. | Barista, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about Tessitura?** I like that Tessitura is one big database, so that if you've taken dance classes at one cultural institution and purchased tickets to an exhibit at another, all of those transactions are visible when your name is searched. **What do you dislike about Tessitura?** Definitely not the most user-friendly in terms of navigating and user interface. Search function certainly helps, but isn't fail proof by any stretch. **Recommendations to others considering Tessitura:** Excellent for cultural insitutions like museums, dance companies, etc. Anywhere that sells both classes and tickets, or has major donors. With its "Attributes" function, you can denote whether someone should receive a student discount, is an alumni of the institution, or has made a charitable donation in the past. **What problems is Tessitura solving and how is that benefiting you?** Definitely good for streamlining the functions of selling tickets and managing educational needs, like accepting tuition payments or taking attendance. So, for a cultural institution that has performances and offers classes, all of those can be transacted within one software. ### 6. Too expensive for how slow, outdated, and buggy it is **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Tessitura?** I've heard there is no "perfect" ticketing/fundraising CRM out there. So. what I like best is that they tried, I guess? **What do you dislike about Tessitura?** Tessitura struggles to keep up with modern trends. So much so that they insist on including all new functionality (such as Resource Management, Dashboards, Bootstrap online ticketing templates... yeah in 2018 these are what Tessitura considers "modern") with every upgrade to try to meet every single business need in the organization, instead of improving upon, streamlining, and/or debugging existing functionality. The result is an incredibly messy and error-riddled product. Their support staff is unhelpful at best and hostile at worst. Finding solutions to business questions (can we modify the price of one item in the cart based on the contents of the cart?) often involve the Help team upselling Tessitura Consulting packages to build "custom functionality" that not only costs an arm and a leg, but also is explicitly un-supported during the frequent upgrades, so you may end up paying thousands of dollars for them to build you a customization, then upgrade the system 6 months later and find that that customization no longer works and you're stuck either debugging it yourself or shelling out yet more money for them to fix it for you. I have been a Tessitura user for 4 years and there has never been a period of peace: we're always weathering some kind of crisis: from online ticketing sales intermittently failing to tables full of data being lost when their Hosted Services handled an upgrade for us. **Recommendations to others considering Tessitura:** If you're a big shop and have the resources to maintain the system in-house, it's probably the best in the market. Just don't use their RAMP hosted service. If you're a mid- to small-size shop, I recommend looking elsewhere. **What problems is Tessitura solving and how is that benefiting you?** -Memberships, Fundraising; Ticket Sales, CRM ### 7. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about Tessitura?** I like that Tessitura provides the opportunity to send campaigns to several contacts, organized by type of subscribers. **What do you dislike about Tessitura?** While it offers several services, learning the program and its services takes time. It is difficult to understand. **Recommendations to others considering Tessitura:** It is a great program, if you're willing to put the time into understanding it. The software offers a training program, which is very useful. **What problems is Tessitura solving and how is that benefiting you?** Tessitura gives the opportunity to send campaigns to subscribers in an organized fashion, which is a great benefit. ### 8. Glitchy but good concept **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2018 **What do you like best about Tessitura?** I like how constituent records are tracked in all aspects and interactions **What do you dislike about Tessitura?** The user interface and the glitchiness. The application crashes often. **What problems is Tessitura solving and how is that benefiting you?** Tessitura solves the problem of seeing all interactions with a customer in one record or platform; from ticket sales to research to promotional items. ### 9. Good CRM software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Tessitura?** Serves multiple purposes very well, seating maps are helpful, constituent management is great. **What do you dislike about Tessitura?** Not very compatible with outside products, needs to improve regarding duplicate entries. **What problems is Tessitura solving and how is that benefiting you?** Tessitura offers great customization for constituent management. I mostly use it for managing constituents and for ticketing purposes. It does both of these tasks well. While there are occasional issues (freezes, difficulty logging in or starting up, finicky problems regarding specific ticketing problems), it is overall a helpful tool and serves the purposes that we need it for in an efficient and user-friendly way. ### 10. Tessitura user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Tessitura?** I like having the ability to be able to keep a lot of information about customers so we can track their many points of contact within the organization, ex. development, purchase of tickets, if they have any needs when they arrive, and being able to pull reports with those kinds of information for a specific date's attendees. **What do you dislike about Tessitura?** Takes a long time to start up. A big improvement would be if we could look at two orders at the same time - right now we can only open one and sometimes need to move back and forth between two. **What problems is Tessitura solving and how is that benefiting you?** Tessitura seems very secure for our customer's information. ### 11. Tessitura for Museum Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Tessitura?** The seemingly customized pieces make it perfect for any ticketing or development department. In group sales we really could use the out of the box format to set up our order process and not interfere with other areas. **What do you dislike about Tessitura?** We are not crazy with how tessitura deals with reporting on group type. This adds extra work and isnt the best. Our stats program also should report on fees and this does not. **Recommendations to others considering Tessitura:** really do your research on the transition and make sure your accounts will look the right way. **What problems is Tessitura solving and how is that benefiting you?** we originally used ticketmaster and this was the worst. ### 12. Tessitura can help your Performance Venues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about Tessitura?** Being cable create a controlled ticketing a Admission. Being able to do subscripton and Memberships renewals. Doing tickets on mobile devices. Making Fund raising and marketing easier for staff. Great way to keep client history. Good Dashboards and visualizations for sales, memberships and other areas. **What do you dislike about Tessitura?** Wish we could customize it more for our company. Cost of some of upgrades and timing. **Recommendations to others considering Tessitura:** Research,demo and ask many questions to make sure it a good fit for you. **What problems is Tessitura solving and how is that benefiting you?** Easy way to keep track of our donors and fund raising. Has helped us save money and raise money. Reporting features are great and allow us to track families and better target our goals. ### 13. I Love Tessitura **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Tessitura?** Tessitura is the most intuitive performance software out there! I’ve used others and this is by far the most straightforward program I’ve come across. **What do you dislike about Tessitura?** Not much. A lot is over my head but that's why I have an IT dept as well as the Tessitura group chats to groupchat some help. (I guess that could count as a like best, too!) **Recommendations to others considering Tessitura:** Do it! You'll be glad you did. It flows with you. **What problems is Tessitura solving and how is that benefiting you?** Doesn’t really work that way. Benefits: better, more streamlined service. ### 14. Useful, but glitchy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2018 **What do you like best about Tessitura?** Learning tessitura took time and energy—which nonprofit arts organizations should schedule into onboarding new employees, so that they don't have to learn on the fly—but it was ultimately helpful for tracking our donors' attendance, their gifts, and processes for soliciting support from individuals and foundations. Its database capabilities were particularly helpful. **What do you dislike about Tessitura?** Tessitura isn't intuitive; it takes time to get the hang of it, which can be frustrating, and it has its own lingo that doesn't translate over into other programs with similar functionality. **What problems is Tessitura solving and how is that benefiting you?** It's great for tracking details about gifts with more flexibility than Salesforce, and generating reports. ### 15. Best Ticketing Software around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Tessitura?** Tessitura has everything. I really appreciate that the Developers constantly listen to their customers and update the program to our needs each year. They ask for feedback, and often will input new features from patron feedback! **What do you dislike about Tessitura?** I wish there wasn't so many things that require customization. Being a smaller organization, we can't always afford the consultant time. **Recommendations to others considering Tessitura:** DO IT! This is the best ticketing software for Performing Arts Center and Nonprofit organizations. **What problems is Tessitura solving and how is that benefiting you?** Tessitura meets all of our current needs, and helps us to accomplish new goals such as memberships, online customization without extra fees, etc ### 16. Good at handling many different tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2018 **What do you like best about Tessitura?** There are multiple solutions to any one problem. If one person does something one way, another person can find a solution they are more comfortable with. **What do you dislike about Tessitura?** When you want to open a new task/window, you have to exit out of everything you are currently doing. It doesn't let you save an order before canceling. **What problems is Tessitura solving and how is that benefiting you?** Clear seating maps, charts for finances ### 17. Good arts management database **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Tessitura?** The connection between the box office and development fields is very helpful. **What do you dislike about Tessitura?** There seems to be a disconnect between data input and data output. **What problems is Tessitura solving and how is that benefiting you?** Keeping track of patrons who attend and/or give and being able to communicate through both mail and electronic avenues with tracking. ### 18. Easy to use but sometimes slow **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Tessitura?** It’s a fairly easy program to use and get use to **What do you dislike about Tessitura?** There are times where the customs tab becomes really slow and won’t load at all **What problems is Tessitura solving and how is that benefiting you?** Selling tickets is easy ### 19. Wonderful Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Military | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Tessitura?** The ability it makes purchases quicker. Support is quick to get things done **What do you dislike about Tessitura?** Could use specific feature to help make lists more accurate **What problems is Tessitura solving and how is that benefiting you?** This program makes it easier on us when purchasing tickets for guests ### 20. Great for Arts organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Tessitura?** Ability to keep and track all appeals and funds effectively **What do you dislike about Tessitura?** Difficult to pull reports and decipher some historical information. **What problems is Tessitura solving and how is that benefiting you?** fundraising across mulitple organizations ### 21. Industry Leading Arts CRM & Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Tessitura?** Tessitura allows you to really dig into your data in a way I haven't found in other ticketing/CRM software. I'm able to manipulate live data about constituents and transactions through a wide variety of standard reports, and if that's not enough T-Stats provides a drag and drop way to answer specific questions without requiring SQL knowledge. **What do you dislike about Tessitura?** At times, I have felt like our organization is limited in our ability to fully leverage the software because we don't have in-house customization expertise. **Recommendations to others considering Tessitura:** Attend the Tessitura conference. The peer-to-peer community around this software is another extremely valuable aspect of your license. **What problems is Tessitura solving and how is that benefiting you?** We are learning more about the multiple ways our patrons engage with us than before. This enables stronger more segmented marketing, and provides real-world data to back up our strategic decision making. Even without them needing a login, we can create dashboards to give key information to executives. Tessitura should also streamline our accounting since it points directly to our GL codes, setting the stage for direct integration. ### 22. Very Robust **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Tessitura?** One of the best parts of Tessitura the robust reporting functionality. There are tons of useful reports that come canned with the system. You can also get customized reporting to fit your organizations needs to the smallest detail... and the new Tstats are incredible. **What do you dislike about Tessitura?** One of the trickier parts of the system is that with so many options for categorization and detailed designations, it can sometimes take a little trial and error to find exactly what you're looking for. It's great that there are so many possibilities and ways to track and report on sales, but sometimes it can feel a little overwhelming if you don't know exactly where to look. **Recommendations to others considering Tessitura:** If you are looking to increase your reporting, delve deep into data analysis, and have a fairly large sized organization that will use this software for both sales and fundraising, this is a fantastic software system. **What problems is Tessitura solving and how is that benefiting you?** We've been primarily focusing this year on increasing our average ticket price. We've been able to do a lot with dynamic pricing and as we upgrade finally to the newest version, we'll be able to implement these pricing changes so much easier. We've already seen amazing results through our sales analysis, and we're really looking forward to being able to do it with even more speed and flexibility. ### 23. Tessitura Love **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2016 **What do you like best about Tessitura?** Tessitura is easy to navigate and customize for the needs of your organization. Once you understand how to use the reports feature you can create brilliant reports. Tessitura also makes Constituent management a breeze. **What do you dislike about Tessitura?** The reporting functions are great but can be a little difficult to figure out. Sometimes it feels as if there are too many clicks to get through one procedure. **Recommendations to others considering Tessitura:** The Tessitura website is an EXCELLENT resource for discovering Tessitura full potential and how you can customize it to meet the needs of your organization. It also is a great resource when you begin to implement Tessitura into your organization. **What problems is Tessitura solving and how is that benefiting you?** Tessitura has worked wonders in cleaning as well as maintaining our Constituent Records which was a huge problem. We also worked with Tessitura to create a custom field that integrated two different programs into to one. ### 24. My life at work revolves around Tessitura **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2016 **What do you like best about Tessitura?** This is so hard to say. As much as I like the software and database I think I like the Tessi community more. **What do you dislike about Tessitura?** It can be overwhelming at times. It's nice to have the community to rely on for help and guidance. **Recommendations to others considering Tessitura:** Definitely take a look. It is incredibly powerful and the staff at Tessitura, as well as the rest of the community, are great to work with. **What problems is Tessitura solving and how is that benefiting you?** Again, there's so much...We're implementing a new website that uses more of the capabilities of the API than our previous website including implementing the REST API as much as possible. ### 25. My experience with Tess is 60% positive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Tessitura?** If your data is clean and you have someone on staff working on the database full time, it is a really effective tool to use. It really has a place for every piece of information you could ever want in a person's record. **What do you dislike about Tessitura?** The overall look of it is awful. It is not remotely intuitive. Also, there's some days where it feels like there are too many features on it and none of them are relevant to your company. I worked with one company during their Tess conversion from RE and I still have PTSD from that experience. Moving to a company that already has a cleaned system that they know inside and out made me appreciate the platform a lot more. **Recommendations to others considering Tessitura:** Be patient when learning it and use extractions instead of list manager! **What problems is Tessitura solving and how is that benefiting you?** I use it primarily for donor relations and fundraising. Extractions are great for pulling very specific data. ### 26. Tessitura **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Tessitura?** It is very robust. It does so much. I am very satisfied with the reports. **What do you dislike about Tessitura?** Because it does so much, sometimes it is hard to find what you need. The help box isn't always that helpful. **Recommendations to others considering Tessitura:** The support for Tessitura isn't great. **What problems is Tessitura solving and how is that benefiting you?** The reporting in Tessitura is great. ### 27. A rocky transition has turned into a great resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2016 **What do you like best about Tessitura?** I love that you can utilize Tessitura for moves management in an easy, streamlined way through Plans. **What do you dislike about Tessitura?** The transition from Raisers Edge to Tessitura as VERY frustrating. We spent months mapping everything, and nothing seemed to move into Tessitura where we were told it would. More clean up than was expected has been necessary. **Recommendations to others considering Tessitura:** If you need a fully integrated database, it can be helpful. But the transition period will take longer than expected. **What problems is Tessitura solving and how is that benefiting you?** Better utilizing our data for moves management and prospecting. ### 28. User for 3 years **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Tessitura?** I like best the functionality and flexibility. **What do you dislike about Tessitura?** The households feature. It makes it very difficult to separate accounts and it sometimes causes issues with season rollovers. **What problems is Tessitura solving and how is that benefiting you?** We have been able to connect tickets with donor giving better. ### 29. Expansive Database; Slow Interface **Rating:** 1.5/5.0 stars **Reviewed by:** David D. | Data Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Tessitura?** Tessitura is a great way to track our patron's ticket purchases, donation history, and other relationships. The ability to build reports and lists to track various trends and information makes segmentation and tracking fairly easy once you have learned what to do. **What do you dislike about Tessitura?** The interface is incredibly slow and makes me feel like I am using Windows 95. It also has a tendency to crash when exporting larger amounts of data, or can take a very long time to process. There is a somewhat steep learning curve. **Recommendations to others considering Tessitura:** It is a great database, but it can be a little slow and frustrating at times. **What problems is Tessitura solving and how is that benefiting you?** A way to consolidate patron/donor history and constituencies in an easily accessible database. ### 30. Tessitura **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2016 **What do you like best about Tessitura?** Reporting capabilities and ability to conduct surveys. **What do you dislike about Tessitura?** Not user friendly/too many steps per transaction. **Recommendations to others considering Tessitura:** This was created by The Metropolitan Opera to serve as their ticketing software. I think this product better suits the realm of performing arts rather than fine arts. **What problems is Tessitura solving and how is that benefiting you?** It's frustrating to use for the front line staff, but the reporting capabilities are proving useful for upper-level staff. ## Tessitura Discussions - [What does Tessitura do?](https://www.g2.com/discussions/what-does-tessitura-do) - [What is the cost of tessitura?](https://www.g2.com/discussions/what-is-the-cost-of-tessitura) - [How do you use tessitura?](https://www.g2.com/discussions/how-do-you-use-tessitura) - [What is Tessitura analytics?](https://www.g2.com/discussions/what-is-tessitura-analytics) - [View Tessitura pricing details and edition comparison](https://www.g2.com/products/tessitura/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+23%3A09%3A07+-0500&secure%5Bsession_id%5D=294c79b6-1cb9-4237-b75f-10258b6d9672&secure%5Btoken%5D=91d29a52288bef65c34be483ae5b31c1980e815f39ddab654aba00b72dc39edb&format=llm_user) ## Tessitura Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adage](https://www.g2.com/products/adage/reviews) - [ArtifaxEvent](https://www.g2.com/products/artifaxevent/reviews) - [ArtsVision](https://www.g2.com/products/artsvision/reviews) - [CampDoc](https://www.g2.com/products/campdoc/reviews) - [Cover Genius](https://www.g2.com/products/cover-genius/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [Digonex](https://www.g2.com/products/digonex/reviews) - [DonorSearch](https://www.g2.com/products/donorsearch/reviews) - [Experian Customer Data Engine](https://www.g2.com/products/experian-customer-data-engine/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [iMedia Inc.](https://www.g2.com/products/imedia-inc/reviews) - [Kindsight's Fundraising Platform](https://www.g2.com/products/kindsight-s-fundraising-platform/reviews) - [L2 Digital - Marketing And Sales Operations](https://www.g2.com/products/l2-digital-marketing-and-sales-operations/reviews) - [Momentus Technologies](https://www.g2.com/products/momentus-technologies/reviews) - [Queue-it](https://www.g2.com/products/queue-it/reviews) - [Revenue Management](https://www.g2.com/products/neumo-revenue-management/reviews) - [SalesVu](https://www.g2.com/products/salesvu/reviews) - [TrueTickets](https://www.g2.com/products/truetickets/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [WealthEngine](https://www.g2.com/products/wealthengine/reviews) - [WordFly](https://www.g2.com/products/wordfly/reviews) ## Tessitura Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration - Online Registration - Visitor Registration - Visitor Registration - Multi-Event - Group Registration - Online Registration - Event Registration - Class Registration - Online Ticketing - Season Tickets - Electronic Payments **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Administration** - Analytics & Reporting - Volunteer Management - Exhibition Management - Contact Management - Donation Management - Calendar Management - Fundraising Management - Employee Management - Digital Asset Management - Document Management - Insurance Management - Discount Management **Theater Management** - Ticketing - Customer Database - Sales Tools **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization - Ad hoc Reporting - Activity Dashboard **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Box Office** - Customer Profiles - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics - Multi-Event **Generative AI** - Generative AI - SMS Reminders **Additional Functionality** - Print-at-Home - Mobile Access - Customizable Reports - Barcode/Ticket Scanning - Drag & Drop - Reserved Seating - Mobile Ticketing - Activity Dashboard - Sales Reports - Point of Sale (POS) - Customizable Forms - Ticket Brokering - Surveys & Feedback - AI Copilot - GDPR Compliance - Billing & Invoicing - Event Calendar - API - Multi-Currency - Cross Selling Functionality - Data Import/Export - Seating Map - Real-Time Notifications - Confirmations/Reminders - Kiosk Ticketing - Dynamic Pricing - Email Marketing - Ticket Reservations **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval - Guest List Management - Artist Management - Contract/License Management - Booking Management - Website Management - Attendee Management - Registration Management - Communication Management - Promotions Management - Event Management - Wait List Management - Marketing Automation - Badge Management - Support Ticket Management - Survey/Poll Management - Discount Management - Refund Management - Forms Management - Calendar Management - Venue Management - Customer Data Management - Attendance Management - Help Desk Management - Employee Management **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Fundraising** - Membership Management - Donations & Fundraising - Email Management **Venue Administration** - Venue Calendar - Billing and Invoicing - Resource Management - Artist Management **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications - Multi-Channel Communication - Donor Management - Receipt Management - Email Management - Volunteer Management - Registration Management - Gift Matching Management - Event Management - Grant Management - Attendance Management - Contact Management - Pledge Management - Forms Management - Campaign Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Agentic AI - Event Registration & Ticketing** - Third-Party Integrations - Social Media Integration **Additional Functionality** - Barcode/Ticket Scanning - Activity Dashboard - Alerts/Notifications - Event Scheduling - Customizable Forms - Mobile Access - Drag & Drop - Reporting & Statistics - API - Surveys & Feedback - Event Ticketing - Customizable Templates - Confirmations/Reminders - AI Copilot - Customizable Reports - Customizable Branding - Real-Time Updates - Event Calendar - Floor Plans & Maps - Commenting/Notes - Event Tracking - Email Marketing - Gamification - Reporting/Analytics - Lead Capture - Badge Printing - Self Check-In/Check-Out - Data Import/Export - Seating Map - Offline Access - Real-Time Data - Multi-Language - Real-Time Notifications - Guest List Search - Attendee Profiles - Email Reminders - QR Codes - Attendee Segmentation - Engagement Tracking - Customizable Fields - Data Synchronization - Attendance Tracking - Data Security - CRM - Self Service Portal - Print-at-Home - Reserved Seating - Mobile Ticketing - Sales Reports - Point of Sale (POS) - Ticket Brokering - GDPR Compliance - Billing & Invoicing - Multi-Currency - Cross Selling Functionality - Kiosk Ticketing - Dynamic Pricing - Ticket Reservations **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Marketing** - Email Marketing - Direct Mail Tools **Guest Services** - Ticketing & Admissions - Event Registration - Group or Tour Reservations - Gift Shop POS - Inventory Management - Event Management - Exhibit/Vendor Management **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting - Activity Tracking - Donation Tracking **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Additional Functionality** - Alerts/Notifications - AI Copilot - Order Processing - Product Catalog - Access Controls/Permissions - Mobile Access - Customizable Fields - Generative AI - Activity Dashboard - Barcode/Ticket Scanning - Online Viewing Rooms - Multi-Location - Sales Reports - Real-Time Data - For Museums - Collaboration Tools - Data Import/Export - Customer History - Third-Party Integrations - Customizable Reports - Customizable Branding - Electronic Payments - Ticketing - API - Attendance Tracking **Additional Functionality** - Online Giving - Summary Reports - Mobile Access - Email Marketing - Customizable Forms - Customizable Branding - Historical Trend Analysis - API - Recurring Giving - Customizable Fields - Reporting/Analytics - For Nonprofits - Recurring/Subscription Billing - Mobile Giving - Customizable Reports - Event Ticketing - Third-Party Integrations - AI Copilot - Campaign Planning - Access Controls/Permissions - Personalization - Credit Card Processing - Payment Processing - Generative AI - Data Import/Export **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Nonprofit CRM** - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top Tessitura Alternatives - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (638 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (435 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)