# Cuseum Reviews **Vendor:** Cuseum **Category:** [Museum Management Software](https://www.g2.com/categories/museum-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 6 ## About Cuseum The DIGITAL engagement platform. At Cuseum, we specialize in empowering museums, attractions, and cultural institutions to deepen their engagement with members and visitors through cutting-edge digital solutions. From digital membership cards to mobile engagement tools, Cuseum is committed to transforming the visitor experience while streamlining operations for our clients. Our cost-effective platform provides you with a suite of tools to enhance the visitor experience, drive member engagement, and boost member retention. Trusted by hundreds of institutions globally, Cuseum’s platform makes it easy to roll out personalized digital experiences, integrate with existing CRMs, and drive loyalty through innovative membership features. With a dedicated team, our clients can count on us for seamless onboarding, ongoing support, and continuous product evolution to meet their needs. ## Cuseum Reviews ### 1. Easy to use, great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin G. | Dir, Member Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Cuseum?** I've used Cuseum at two different organizations and have been incredibly satisfied in both instances. At the first organization, we adopted Cuseum during the beginning of the pandemic. It saved us when we could not go into the office to print membership cards, but new members needed their cards to access our outdoor spaces. In my current position, Cuseum was already in place when I started my new role. It was nice to jump back into a platform that I was familiar with. Our members love that they have their membership number and information in their wallets and it is easy for them to download. Many appreciate that it is not an additional app that needs to be downloaded to their phone. The Cuseum team's customer service is also a huge benefit to the software. Folks are always available to help. My requests are answered instantly or less than 24 hours and my issue or question is always seen through to its resolution. The Cuseum team is continuously making improvements and updates that echo the requests of the customers. Overall, I would recommend Cuseum to any sized organization. It simplifies your membership card processes and allows your members quick and easy access to their membership cards! **What do you dislike about Cuseum?** I don't like that renewing members do not receive a notification that their card was updated. Many members like the confirmation/acknowledgement that their renewal has gone through (in addition to the confirmation received when they made the purchase). **What problems is Cuseum solving and how is that benefiting you?** Time and money spent printing and mailing 3,000+ membership cards each year. We're able to dedicate our time to the rest of our to-do lists! ### 2. Excellent membership card solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Cuseum?** Cuseum is a competitively priced option for your digital membership card needs. The set up was fast and straight forward. It is easy to deploy cards, push notifcations and back of card information updates. The back-end was user-friendly for our team and the customer experience was equally user-friendly. The customer service at Cuseum has been fantastic. They are easy to work with and we feel valued as a client. **What do you dislike about Cuseum?** There is nothing we disliked. If you have a very complex CRM, the connection with Zapier is a bit hard to navigate unless you have an in-house person who is experienced at using Zapier. I would recommend the manual/excel option which was straight-forward and worked well. **What problems is Cuseum solving and how is that benefiting you?** Eliminated the cost of printed cards. Provided a sophistocated, easy to use digital wallet card at a manageable cost. Much better than what we could produce withouth a saas solution. ### 3. Saving the Turtles, one plastic card at a time **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth S. | Stewardship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Cuseum?** I appreciate the time and money saved by no longer printing plastic membership cards for our more than 3,000 members per year. **What do you dislike about Cuseum?** I do wish I had access to make more changes (like limiting push notifications by membership program) 'behind the scenes', but support has been very helpful in these things. **What problems is Cuseum solving and how is that benefiting you?** I was spending a LOT of time (and money) printing and mailing plastic membership cards ~~ as most were renewed yearly, with new expiration dates, most of these would eventually end up in landfills or our Coastal waterways. ### 4. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Cuseum?** The Onboarding Process was a breeze and their support team was very responsive. Integration was extremely easy and they offered a number of features. During the Audition phase some of our staff members commented how easy it was to download the digital cards. **What do you dislike about Cuseum?** More card design choices would be great. **What problems is Cuseum solving and how is that benefiting you?** By having digitial cards, we're saving time and money as opposed to printing cards. ### 5. A very good product for digital cards. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Cuseum?** We do not need to send the physical version of membership cards, but our customers receive the cards in their phone. **What do you dislike about Cuseum?** Sometimes, when we click resend cards, the system does not ask for confirmation. **What problems is Cuseum solving and how is that benefiting you?** With Cuseum, we have saved the cost of the physical membership cards, shipping costs, staff labor and other charges. Our customers are happy that they receive the cards on their phones as digital cards, so they never misplace the card. ### 6. Very responsive company **Rating:** 3.5/5.0 stars **Reviewed by:** Marie K. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Cuseum?** It has been great working with Cuseum as they've grown from a fairly small company to become much more established. Their flexibility and attentiveness has made it easy to get the answers and help I've needed. **What do you dislike about Cuseum?** At times, it feels like I have no visibility into what is going on with the Cuseum database. I can't see when members have been added or updated or when cards have been generated and sent. It would be nice to have more control over or visibility into the process. **What problems is Cuseum solving and how is that benefiting you?** Through Cuseum, I am able to offer a digital card to my members that doesn't require an additional app download. Most people don't want to download yet another app to their phone and since the Cuseum card runs via Apple or Google wallet, they don't have to. This has cut back significantly on printing costs and paper usage, allowing the membership program to be greener and more cost effective. ## Cuseum Discussions - [What is Cuseum used for?](https://www.g2.com/discussions/what-is-cuseum-used-for) - [View Cuseum pricing details and edition comparison](https://www.g2.com/products/cuseum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A22%3A31+-0500&secure%5Bsession_id%5D=49e47aaa-1069-4d2c-89b3-717cd324ebc8&secure%5Btoken%5D=87154e5f4651da3b5c820351dddbb13c02074b98ef5b9b55088c1ff61e39dea4&format=llm_user) ## Cuseum Features **Administration** - Analytics & Reporting - Volunteer Management - Collections Management - Recordkeeping **Agentic AI - Professional Association Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Membership Management ** - Automated Dues & Renewals - Membership Database & Profiles - Member Self‑Service Portal **Fundraising** - Membership Management - Donations & Fundraising **Event & Scheduling** - Calendar & Scheduling Tools - Attendance Tracking - Event Creation & Registration **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Guest Services** - Ticketing & Admissions - Event Registration - Group or Tour Reservations - Gift Shop POS - Inventory Management **Financial Management** - Online Payments & Invoicing - Point of Sale (POS) Integration - Financial Reporting & Analytics **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Communication & Engagement** - Member Community & Networking - Email & SMS Communication - Mobile App Access **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics ## Top Cuseum Alternatives - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews) - [MemberPress](https://www.g2.com/products/memberpress/reviews) - 4.6/5.0 (268 reviews) - [ClubExpress](https://www.g2.com/products/clubexpress/reviews) - 4.0/5.0 (245 reviews)