Cuseum Reviews & Product Details

I've used Cuseum at two different organizations and have been incredibly satisfied in both instances. At the first organization, we adopted Cuseum during the beginning of the pandemic. It saved us when we could not go into the office to print membership cards, but new members needed their cards to access our outdoor spaces.

In my current position, Cuseum was already in place when I started my new role. It was nice to jump back into a platform that I was familiar with. Our members love that they have their membership number and information in their wallets and it is easy for them to download. Many appreciate that it is not an additional app that needs to be downloaded to their phone.

The Cuseum team's customer service is also a huge benefit to the software. Folks are always available to help. My requests are answered instantly or less than 24 hours and my issue or question is always seen through to its resolution. The Cuseum team is continuously making improvements and updates that echo the requests of the customers.

Overall, I would recommend Cuseum to any sized organization. It simplifies your membership card processes and allows your members quick and easy access to their membership cards! Review collected by and hosted on G2.com.

I don't like that renewing members do not receive a notification that their card was updated. Many members like the confirmation/acknowledgement that their renewal has gone through (in addition to the confirmation received when they made the purchase). Review collected by and hosted on G2.com.

Cuseum is a competitively priced option for your digital membership card needs. The set up was fast and straight forward. It is easy to deploy cards, push notifcations and back of card information updates. The back-end was user-friendly for our team and the customer experience was equally user-friendly. The customer service at Cuseum has been fantastic. They are easy to work with and we feel valued as a client. Review collected by and hosted on G2.com.

There is nothing we disliked. If you have a very complex CRM, the connection with Zapier is a bit hard to navigate unless you have an in-house person who is experienced at using Zapier. I would recommend the manual/excel option which was straight-forward and worked well. Review collected by and hosted on G2.com.

I appreciate the time and money saved by no longer printing plastic membership cards for our more than 3,000 members per year. Review collected by and hosted on G2.com.

I do wish I had access to make more changes (like limiting push notifications by membership program) 'behind the scenes', but support has been very helpful in these things. Review collected by and hosted on G2.com.

The Onboarding Process was a breeze and their support team was very responsive. Integration was extremely easy and they offered a number of features. During the Audition phase some of our staff members commented how easy it was to download the digital cards. Review collected by and hosted on G2.com.

More card design choices would be great. Review collected by and hosted on G2.com.

We do not need to send the physical version of membership cards, but our customers receive the cards in their phone. Review collected by and hosted on G2.com.

Sometimes, when we click resend cards, the system does not ask for confirmation. Review collected by and hosted on G2.com.

It has been great working with Cuseum as they've grown from a fairly small company to become much more established. Their flexibility and attentiveness has made it easy to get the answers and help I've needed. Review collected by and hosted on G2.com.

At times, it feels like I have no visibility into what is going on with the Cuseum database. I can't see when members have been added or updated or when cards have been generated and sent. It would be nice to have more control over or visibility into the process. Review collected by and hosted on G2.com.