Top 10 Intermedia Contact Center Alternatives & Competitors

Top 10 Alternatives to Intermedia Contact Center Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,520)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Intermedia Contact Center, Genesys Cloud CX is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with Intermedia Contact Center:
Contact Center
Contact Center Workforce

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(593)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Intermedia Contact Center, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Categories in common with Intermedia Contact Center:
Contact Center
Contact Center Workforce

Talkdesk
By Talkdesk
4.4/5
(2,499)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Intermedia Contact Center, Talkdesk is:
More expensive
Easier to set up
Better at meeting requirements
Categories in common with Intermedia Contact Center:
Contact Center
Contact Center Workforce
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Aircall
By Aircall
4.4/5
(1,521)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Intermedia Contact Center, Aircall is:
More expensive
Easier to set up
More usable
Categories in common with Intermedia Contact Center:
Contact Center

CloudTalk
By CloudTalk
4.4/5
(1,702)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Intermedia Contact Center, CloudTalk is:
More expensive
Easier to set up
More usable
Categories in common with Intermedia Contact Center:
Contact Center
Contact Center Workforce

Dialpad Support
By Dialpad
4.4/5
(626)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to Intermedia Contact Center, Dialpad Support is:
More expensive
Easier to set up
Better at meeting requirements
Categories in common with Intermedia Contact Center:
Contact Center

CTM (formerly CallTrackingMetrics)
By CTM
4.5/5
(760)
Product Description
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
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Reviewers say compared to Intermedia Contact Center, CTM (formerly CallTrackingMetrics) is:
More expensive
Better at meeting requirements
Easier to set up
Categories in common with Intermedia Contact Center:
Contact Center

Nextiva
By Nextiva
4.5/5
(3,442)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Intermedia Contact Center, Nextiva is:
More expensive
Better at meeting requirements
Easier to set up
Categories in common with Intermedia Contact Center:
Contact Center

UJET
By UJET
4.7/5
(1,125)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Intermedia Contact Center, UJET is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with Intermedia Contact Center:
Contact Center

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