# Top 10 Intermedia Contact Center Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 25 Intermedia Contact Center is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking easily administered, user friendly software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Intermedia Contact Center include calls and monitoring. The best overall Intermedia Contact Center alternative is Genesys Cloud CX. Other similar apps like Intermedia Contact Center are Five9 Intelligent Cloud Contact Center Platform, Talkdesk, NICE CXone, and Aircall. Intermedia Contact Center alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking). ## Best Paid & Free Alternatives to Intermedia Contact Center - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) ## Top 10 Alternatives to Intermedia Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Intermedia Contact Center stacks up to the competition, check reviews from current & previous users in industries like Hospital & Health Care, Consumer Services, and Internet, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Intermedia Contact Center, Genesys Cloud CX is: - More expensive - Slower to reach roi - Easier to set up Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Intermedia Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-intermedia-contact-center) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs UJET](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet) ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 621 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Intermedia Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - More expensive Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Intermedia Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-intermedia-contact-center) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CTM](https://www.g2.com/compare/ctm-ctm-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Five9 Intelligent Cloud Contact Center Platform vs UJET](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,534 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Intermedia Contact Center, Talkdesk is: - More expensive - Easier to set up - Better at meeting requirements Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Intermedia Contact Center vs Talkdesk](https://www.g2.com/compare/intermedia-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-talkdesk) - [Talkdesk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Talkdesk vs UJET](https://www.g2.com/compare/talkdesk-vs-ujet) ### 4. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Intermedia Contact Center, NICE CXone is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Intermedia Contact Center vs NICE CXone](https://www.g2.com/compare/intermedia-contact-center-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) - [NICE CXone vs CTM](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [NICE CXone vs Nextiva](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [NICE CXone vs UJET](https://www.g2.com/compare/nice-cxone-vs-ujet) ### 5. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,617 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Intermedia Contact Center, Aircall is: - More expensive - Easier to set up - More usable Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Intermedia Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-intermedia-contact-center) **Compare Aircall with other alternatives:** - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs Dialpad Support](https://www.g2.com/compare/aircall-vs-dialpad-support) - [Aircall vs CTM](https://www.g2.com/compare/aircall-vs-ctm-ctm) - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) - [Aircall vs UJET](https://www.g2.com/compare/aircall-vs-ujet) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Intermedia Contact Center, CloudTalk is: - More expensive - Easier to set up - More usable Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Intermedia Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-intermedia-contact-center) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs Dialpad Support](https://www.g2.com/compare/cloudtalk-vs-dialpad-support) - [CloudTalk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs UJET](https://www.g2.com/compare/cloudtalk-vs-ujet) ### 7. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 706 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Intermedia Contact Center, Dialpad Support is: - More expensive - Easier to set up - Better at meeting requirements Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Intermedia Contact Center vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-intermedia-contact-center) **Compare Dialpad Support with other alternatives:** - [Dialpad Support vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx) - [Dialpad Support vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform) - [Dialpad Support vs Talkdesk](https://www.g2.com/compare/dialpad-support-vs-talkdesk) - [Dialpad Support vs NICE CXone](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) - [Dialpad Support vs Aircall](https://www.g2.com/compare/aircall-vs-dialpad-support) - [Dialpad Support vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-dialpad-support) - [Dialpad Support vs CTM](https://www.g2.com/compare/ctm-ctm-vs-dialpad-support) - [Dialpad Support vs Nextiva](https://www.g2.com/compare/dialpad-support-vs-nextiva) - [Dialpad Support vs UJET](https://www.g2.com/compare/dialpad-support-vs-ujet) ### 8. [CTM](https://www.g2.com/products/ctm-ctm/reviews) By CTM **Average Rating:** 4.5/5 **Total Reviews:** 761 CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Reviewers say compared to Intermedia Contact Center, CTM is: - More expensive - Better at meeting requirements - Easier to set up Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Intermedia Contact Center vs CTM](https://www.g2.com/compare/ctm-ctm-vs-intermedia-contact-center) **Compare CTM with other alternatives:** - [CTM vs Genesys Cloud CX](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [CTM vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/ctm-ctm-vs-five9-intelligent-cloud-contact-center-platform) - [CTM vs Talkdesk](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [CTM vs NICE CXone](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [CTM vs Aircall](https://www.g2.com/compare/aircall-vs-ctm-ctm) - [CTM vs CloudTalk](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CTM vs Dialpad Support](https://www.g2.com/compare/ctm-ctm-vs-dialpad-support) - [CTM vs Nextiva](https://www.g2.com/compare/ctm-ctm-vs-nextiva) - [CTM vs UJET](https://www.g2.com/compare/ctm-ctm-vs-ujet) ### 9. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,584 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Intermedia Contact Center, Nextiva is: - More expensive - Better at meeting requirements - Easier to set up Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Intermedia Contact Center vs Nextiva](https://www.g2.com/compare/intermedia-contact-center-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Nextiva vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-nextiva) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nextiva) - [Nextiva vs CTM](https://www.g2.com/compare/ctm-ctm-vs-nextiva) - [Nextiva vs UJET](https://www.g2.com/compare/nextiva-vs-ujet) ### 10. [UJET](https://www.g2.com/products/ujet/reviews) By UJET **Average Rating:** 4.7/5 **Total Reviews:** 1,130 UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Reviewers say compared to Intermedia Contact Center, UJET is: - Slower to reach roi - More expensive - Easier to set up Categories in common with Intermedia Contact Center: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Intermedia Contact Center vs UJET](https://www.g2.com/compare/intermedia-contact-center-vs-ujet) **Compare UJET with other alternatives:** - [UJET vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet) - [UJET vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet) - [UJET vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-ujet) - [UJET vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ujet) - [UJET vs Aircall](https://www.g2.com/compare/aircall-vs-ujet) - [UJET vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ujet) - [UJET vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-ujet) - [UJET vs CTM](https://www.g2.com/compare/ctm-ctm-vs-ujet) - [UJET vs Nextiva](https://www.g2.com/compare/nextiva-vs-ujet) ## Explore Articles - [Accounting Firms in Los Angeles](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us) - [What cloud security monitoring tools combine posture management and compliance monitoring in one solution rather than requiring separate tools for each function?](https://www.g2.com/discussions/what-cloud-security-monitoring-tools-combine-posture-management-and-compliance-monitoring-in-one-solution-rather-than-requiring-separate-tools-for-each-function) - [Top tools for managing online product displays](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-online-product-displays) - [top customer service automation software](https://www.g2.com/discussions/what-s-your-top-customer-service-automation-software-pick-in-2025) - [Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation) - [Best software for secure managed file transfers](https://www.g2.com/discussions/best-software-for-secure-managed-file-transfers) ## Spotlight Categories - [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) - [CRM Software](https://www.g2.com/categories/crm) - [Relational Databases](https://www.g2.com/categories/relational-databases)