TeamSupport Reviews & Product Details

I appreciate TeamSupport for supporting all the features our team needed and being an improvement over our previous system. It has helped us manage technical support tasks more efficiently, given its capabilities. I find the ticket automation feature particularly useful as it helps my team adjust to new rules and manage tickets better, enhancing the service we provide to our customers. The categorization of information, along with email and pop-up notifications, ensures that everyone is kept informed and tasks are properly managed. The internal Wiki is also a great tool for remote team communication, serving as a notice board. These features help maintain transparency, ensure nobody in the team is overlooked, and prevent tickets from getting lost. Automating ticket responses and categorizing them helps everyone stay on top of cases and provides clarity for customers, ensuring a seamless organization. Additionally, setting up TeamSupport wasn’t difficult, and it has proven to be efficient despite requiring some getting used to at first. Review collected by and hosted on G2.com.

I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, and while the platform accomplishes its tasks for ticket creation and customer communication, it would be interesting to explore more seamless integrations. Additionally, more customization features would be welcome to personalize the platform, such as allowing us to implement our own color schemes and logos to make it feel more tailored to our brand. Review collected by and hosted on G2.com.

TeamSupport creates powerful internal visibility, which brings customer success and other communication contexts

The app helps us handle B2B issues, where we get multiple contact from different businesses

TeamSuppport has a holistic approach for unified ticketing, which helps us reach out to customers easily

The software has a friendly community portal, that creates strong empowering process to all employees

We customize ticketing form using this app Review collected by and hosted on G2.com.

We have reported mobile performance problems with TeamSupport, which is something we need some update

The interface of TeamSupport is old fashioned Review collected by and hosted on G2.com.

TeamSupport has enabled me to stay on top of a large task load without forgetting a step. The best feature is the due date; you can count on TeamSupport to remind you of task due so that nothing slips through the cracks. I used TeamSupport daily to ensure that I haven't missed a thing. It has upped my organizational game, and others are convinced that I never forget! Review collected by and hosted on G2.com.

There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key words. The ability to utilize check list on tickets would also be an added benefit. Review collected by and hosted on G2.com.

What really makes TeamSupport stand out is its incredible versatility and customization. No two companies are alike, and this software gets that! We've been able to tailor it to fit our exact processes, workflows, and reporting needs. It grows with us and adapts as we have grown, which is something you don’t find with a lot of in the market. Review collected by and hosted on G2.com.

At this time, my only cons are the costs, I think some of the items like AI should be included. Overall it is hard to complain about the product Review collected by and hosted on G2.com.

I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service! Review collected by and hosted on G2.com.

We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience. Review collected by and hosted on G2.com.

The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Solutions, communication is also good, and they were really patient with us.While solving our concerns. Review collected by and hosted on G2.com.

The support team has to support full team. So sometimes there's a long, wait time that we need to wait and sometimes there is a lack of knowledge or expertise in some problems. Review collected by and hosted on G2.com.

Overall, it has been a solid tool, especially when it comes to email integration. Sending emails into the system and receiving responses based on specific criteria works really well, making communication seamless. Review collected by and hosted on G2.com.

- The UI feels outdated and could use a refresh for better usability.

- There's a minor but annoying login bug—I have to click the login button twice to get in.

- Some basic filtering options are missing, like filtering all my tickets that are on hold.

- The quick search in the top bar doesn’t work well, though the dedicated "Search" section performs much better. Review collected by and hosted on G2.com.

The product itself is very customizable and the team is always receptive to helping us with needed. The Video Capture in tickets is a game changer for us as well as the Knowledge Base and Reporting. Review collected by and hosted on G2.com.

There are a few items that are not that intuitive and what you think should be one click takes many more. Review collected by and hosted on G2.com.

TeamSupport is a Modern take on ticketing system with some great integrations for many business needs.

They keep expanding the product and making it better.

It was easy to setup and get running with a simple import from our old system. Review collected by and hosted on G2.com.

Could use some more integrations but still has plenty. Review collected by and hosted on G2.com.

The onboarding of the product was easy to use and my team always has great customer support. Review collected by and hosted on G2.com.

I cannot think of any negatives about the product that I have encountered at this time. Review collected by and hosted on G2.com.