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Compare Freshdesk and TeamSupport 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29.00 1 agent / month
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher G2 Score compared to TeamSupport. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its intuitive onboarding, making it easier for teams to manage incoming support requests without the hassle of switching tools. In contrast, TeamSupport, while effective, has fewer recent reviews, indicating a less active user base.
- Users say that Freshdesk's multi-channel support, including email and live chat, is a standout feature, helping teams stay organized and responsive. Reviewers highlight how the shared inbox functionality prevents ticket duplication, a feature that enhances collaboration and efficiency.
- Reviewers mention that TeamSupport shines in its ability to create internal visibility for B2B issues, making it easier to manage multiple contacts from different businesses. However, it lacks the same level of user engagement and recent feedback as Freshdesk, which may affect its perceived reliability.
- Users appreciate TeamSupport for its centralized ticket management and automation capabilities, which help streamline customer support tasks. However, Freshdesk's higher volume of reviews suggests a broader user base that finds its features more beneficial overall.
- G2 reviewers highlight that both platforms offer similar ease of use, but Freshdesk's additional features, such as SLA tracking and proactive engagement tools, provide a more comprehensive solution for teams looking to enhance their customer support experience.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
3,181
8.7
800
Ease of Use
8.8
3,203
8.8
802
Ease of Setup
8.6
2,263
8.5
396
Ease of Admin
8.7
2,153
8.8
389
Quality of Support
8.7
3,080
8.9
724
Has the product been a good partner in doing business?
8.8
2,078
9.2
393
Product Direction (% positive)
8.8
3,156
8.9
797
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
9.0
467
|
Verified
8.8
2228
|
Verified
8.8
465
|
Verified
8.5
2143
|
Verified
8.6
444
|
Verified
8.5
2034
|
Verified
8.5
417
|
Verified
8.3
1798
|
Verified
8.4
327
|
Verified
8.5
2087
|
Verified
8.7
449
|
Verified
8.7
2008
|
Verified
8.8
445
|
Verified
8.2
1372
|
Verified
8.7
351
|
Verified
Generative AI
7.3
330
7.7
26
7.4
327
7.9
26
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
8.6
358
|
Verified
8.9
2069
|
Verified
8.9
418
|
Verified
8.4
1313
|
Verified
8.4
261
|
Verified
8.0
1193
|
Verified
8.3
203
|
Verified
7.9
940
|
Verified
8.5
118
|
Verified
Platform
8.0
1156
|
Verified
7.6
154
|
Verified
8.1
1663
|
Verified
8.4
281
|
Verified
8.6
1546
|
Verified
8.7
217
|
Verified
8.2
1141
|
Verified
8.4
157
|
Verified
8.0
1862
|
Verified
8.4
378
|
Verified
8.3
1960
|
Verified
8.6
388
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
8.4
29
8.3
381
7.8
27
8.3
373
8.5
27
8.4
308
8.8
28
Support Automation
8.4
389
8.6
28
8.4
410
8.7
28
8.2
373
8.6
27
8.2
314
8.9
29
Generative AI
7.4
209
8.4
19
7.4
206
8.5
19
Generative AI
7.9
118
6.7
7
7.9
117
6.2
7
7.6
116
5.0
6
Communication
8.8
585
|
Verified
8.9
111
8.7
602
|
Verified
8.6
114
8.7
496
|
Verified
8.0
49
8.5
200
8.2
63
8.2
202
Feature Not Available
Internal Use
8.1
1663
|
Verified
8.4
281
|
Verified
8.6
204
8.2
79
8.1
187
8.3
70
8.8
560
|
Verified
8.4
77
8.8
521
|
Verified
8.2
54
8.6
549
|
Verified
8.1
61
Generative AI
7.9
144
8.1
20
Self-Service Experience
8.7
960
8.5
168
8.6
913
8.5
159
8.3
687
7.9
117
8.2
241
7.9
45
8.4
258
8.9
48
Self-Service Platform
8.5
254
8.8
46
8.6
261
8.8
47
8.0
221
7.7
45
8.4
238
8.3
47
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by 0.5)
165
8.1
7
9.3(won by 0.5)
485
8.8
7
8.6(won by 0.7)
375
7.9
7
Channels
9.2(won by 1.3)
481
7.9
7
8.7(won by 1.3)
420
7.4
7
8.8(won by 0.7)
381
8.1
6
8.5(won by 0.4)
342
8.1
6
8.2(won by 0.1)
56
8.1
7
Insight
8.6(won by 1.0)
384
7.6
7
8.7(won by 0.4)
172
8.3
7
8.6(won by 0.5)
375
8.1
7
9.1(won by 0.8)
448
8.3
7
Generative AI
7.7
88
8.6
11
7.7
87
8.3
11
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and TeamSupport are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Shared Inbox, Complaint Management, and Customer Communications Management
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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