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Compare Freshdesk and TeamSupport 
Featured Products
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29.00 1 agent / month
Freshdesk
Star Rating
(3,709)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTeamSupport
Star Rating
(894)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TeamSupport. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. This is particularly beneficial for teams that require quick responses and efficient ticket handling.
- Reviewers mention that TeamSupport offers a user-friendly interface, which is praised for its ease of use. However, while it provides selective visibility of issues, some users feel it lacks the comprehensive automation and integration capabilities that Freshdesk offers.
- According to verified reviews, Freshdesk's implementation process is noted for its quick onboarding, allowing new hires to start managing tickets efficiently without extensive training. This contrasts with TeamSupport, where users have expressed a desire for more intuitive onboarding features.
- Users highlight that Freshdesk's customization options allow teams to adapt workflows to their specific needs, enhancing overall productivity. In comparison, TeamSupport's custom fields are appreciated, but some users feel that the platform could benefit from more robust automation features.
- G2 reviewers indicate that while TeamSupport is tailored for B2B communications and continuously rolls out new features, Freshdesk's extensive feature set, including SLA management and a comprehensive knowledge base, makes it a more versatile choice for diverse customer support needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
3,251
8.7
807
Ease of Use
8.9
3,273
8.8
809
Ease of Setup
8.6
2,331
8.6
403
Ease of Admin
8.7
2,191
8.8
391
Quality of Support
8.7
3,148
8.9
731
Has the product been a good partner in doing business?
8.8
2,114
9.2
396
Product Direction (% positive)
8.8
3,223
8.9
804
Features by Category
Ticket and Case Management
8.9
2242
|
Verified
9.0
467
|
Verified
8.8
2260
|
Verified
8.8
467
|
Verified
8.5
2178
|
Verified
8.6
445
|
Verified
8.5
2060
|
Verified
8.5
417
|
Verified
8.3
1813
|
Verified
8.4
327
|
Verified
8.5
2095
|
Verified
8.7
450
|
Verified
8.7
2022
|
Verified
8.8
451
|
Verified
8.3
1378
|
Verified
8.7
352
|
Verified
Generative AI
7.3
332
7.7
26
7.4
329
7.9
26
Agentic AI - Help Desk
7.2
61
Not enough data
7.0
60
Not enough data
7.3
60
Not enough data
Communication Channels
8.6
1930
|
Verified
8.6
359
|
Verified
8.9
2091
|
Verified
8.9
418
|
Verified
8.4
1321
|
Verified
8.4
262
|
Verified
8.0
1197
|
Verified
8.3
203
|
Verified
7.9
943
|
Verified
8.5
119
|
Verified
Platform
8.0
1164
|
Verified
7.6
154
|
Verified
8.1
1664
|
Verified
8.4
281
|
Verified
8.6
1552
|
Verified
8.7
217
|
Verified
8.2
1153
|
Verified
8.4
158
|
Verified
8.0
1881
|
Verified
8.4
378
|
Verified
8.3
1967
|
Verified
8.6
388
|
Verified
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
334
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
347
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
269
Not enough data
8.7
265
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
8.4
29
8.3
385
7.8
27
8.3
378
8.5
27
8.4
314
8.8
28
Support Automation
8.4
395
8.6
28
8.4
415
8.7
28
8.3
380
8.6
27
8.3
321
8.9
29
Generative AI
7.4
212
8.4
19
7.4
208
8.5
19
Generative AI
7.9
119
6.7
7
7.9
117
6.2
7
7.6
116
5.0
6
Communication
8.8
587
|
Verified
8.9
111
8.7
603
|
Verified
8.6
114
8.7
497
|
Verified
8.0
49
8.5
202
8.2
63
8.2
205
Feature Not Available
Internal Use
8.1
1664
|
Verified
8.4
281
|
Verified
8.6
206
8.2
79
8.2
189
Feature Not Available
8.8
561
|
Verified
8.4
77
8.8
521
|
Verified
8.2
54
8.6
549
|
Verified
8.1
61
Generative AI
7.9
143
8.1
20
Self-Service Experience
8.7
964
8.5
168
8.6
915
8.5
159
8.3
687
7.9
117
8.2
242
7.9
45
8.4
260
8.9
48
Self-Service Platform
8.5
256
8.8
46
8.6
265
8.8
47
8.0
225
7.7
45
8.5
241
8.3
47
Agentic AI - Customer Self-Service
7.9
19
Not enough data
7.9
18
Not enough data
8.1
19
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
7.7
19
Not enough data
8.0
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by 0.5)
166
8.1
7
9.3(won by 0.5)
488
8.8
7
8.6(won by 0.7)
375
7.9
7
Channels
9.2(won by 1.3)
483
7.9
7
8.7(won by 1.3)
419
7.4
7
8.8(won by 0.7)
380
8.1
6
8.5(won by 0.4)
344
8.1
6
8.3(won by 0.2)
58
8.1
7
Insight
8.6(won by 1.0)
386
7.6
7
8.7(won by 0.4)
173
8.3
7
8.6(won by 0.5)
377
8.1
7
9.1(won by 0.8)
449
8.3
7
Generative AI
7.7
88
8.6
11
7.7
87
8.3
11
Customer Query Resolution - AI Customer Support Agents
9.1
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
11
Not enough data
8.6
12
Not enough data
8.9
12
Not enough data
8.8
12
Not enough data
Automation
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Autonomy
7.3
11
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and TeamSupport are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Shared Inbox, Complaint Management, and Customer Communications Management
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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