Compare Freshdesk and TeamSupport 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29.00 1 agent / month
Freshdesk
Star Rating
(3,719)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TeamSupport. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. This is particularly beneficial for teams that require quick responses and efficient ticket handling.
- Reviewers mention that TeamSupport offers a user-friendly interface, which is praised for its ease of use. However, while it provides selective visibility of issues, some users feel it lacks the comprehensive automation and integration capabilities that Freshdesk offers.
- According to verified reviews, Freshdesk's implementation process is noted for its quick onboarding, allowing new hires to start managing tickets efficiently without extensive training. This contrasts with TeamSupport, where users have expressed a desire for more intuitive onboarding features.
- Users highlight that Freshdesk's customization options allow teams to adapt workflows to their specific needs, enhancing overall productivity. In comparison, TeamSupport's custom fields are appreciated, but some users feel that the platform could benefit from more robust automation features.
- G2 reviewers indicate that while TeamSupport is tailored for B2B communications and continuously rolls out new features, Freshdesk's extensive feature set, including SLA management and a comprehensive knowledge base, makes it a more versatile choice for diverse customer support needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
3,260
8.7
804
Ease of Use
8.9
3,282
8.8
806
Ease of Setup
8.6
2,339
8.6
400
Ease of Admin
8.7
2,197
8.8
390
Quality of Support
8.7
3,157
8.9
728
Has the product been a good partner in doing business?
8.8
2,120
9.2
394
Product Direction (% positive)
8.8
3,231
8.9
801
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
9.0
467
|
Verified
8.8
2256
|
Verified
8.8
467
|
Verified
8.5
2180
|
Verified
8.6
444
|
Verified
8.5
2058
|
Verified
8.5
417
|
Verified
8.3
1806
|
Verified
8.4
327
|
Verified
8.5
2088
|
Verified
8.7
449
|
Verified
8.7
2017
|
Verified
8.8
450
|
Verified
8.3
1371
|
Verified
8.7
352
|
Verified
Generative AI
7.3
327
7.7
26
7.4
323
7.9
26
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
55
Not enough data
Communication Channels
8.6
1923
|
Verified
8.6
358
|
Verified
8.9
2085
|
Verified
8.9
418
|
Verified
8.4
1311
|
Verified
8.4
261
|
Verified
8.0
1188
|
Verified
8.3
203
|
Verified
7.9
933
|
Verified
8.5
118
|
Verified
Platform
8.1
1155
|
Verified
7.6
154
|
Verified
8.1
1658
|
Verified
8.4
281
|
Verified
8.6
1547
|
Verified
8.7
217
|
Verified
8.3
1149
|
Verified
8.4
158
|
Verified
8.0
1874
|
Verified
8.4
378
|
Verified
8.3
1961
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
354
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
8.3
432
8.4
29
8.3
378
7.8
27
8.3
371
8.5
27
8.4
307
8.8
28
Support Automation
8.4
388
8.6
28
8.4
408
8.7
28
8.3
373
8.6
27
8.2
314
8.9
29
Generative AI
7.4
207
8.4
19
7.4
203
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
6.7
7
7.9
114
6.2
7
7.6
113
5.0
6
Communication
8.8
583
|
Verified
8.9
111
8.7
601
|
Verified
8.6
114
8.7
494
|
Verified
8.0
49
8.5
199
8.2
63
8.2
202
Feature Not Available
Internal Use
8.1
1658
|
Verified
8.4
281
|
Verified
8.6
203
8.2
79
8.2
186
Feature Not Available
8.8
558
|
Verified
8.4
77
8.8
519
|
Verified
8.2
54
8.6
547
|
Verified
8.1
61
Generative AI
7.9
139
8.1
20
Self-Service Experience
8.7
959
8.5
168
8.6
911
8.5
159
8.3
682
7.9
117
8.2
238
7.9
45
8.4
255
8.9
48
Self-Service Platform
8.5
252
8.8
46
8.6
259
8.8
47
8.0
220
7.7
45
8.4
237
8.3
47
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
8.6
11
7.7
85
8.3
11
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and TeamSupport are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
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