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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$15.00 Per Month
$29.00 1 agent / month
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while TeamSupport slightly outperforms in ticket response user experience with a score of 9.0. Reviewers mention that Freshdesk's intuitive interface makes it easy for agents to create tickets quickly.
- Reviewers mention that TeamSupport shines in its quality of support, achieving a score of 8.9 compared to Freshdesk's 8.8. Users on G2 appreciate TeamSupport's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users highlight that Freshdesk offers a more robust multi-channel coverage with a score of 8.4, while TeamSupport's email and social media channels received lower ratings. Users say that Freshdesk's integration with various communication platforms allows for seamless customer interactions.
- Users report that TeamSupport has a slight edge in SLA management, scoring 8.4 compared to Freshdesk's 8.3. Reviewers mention that TeamSupport's SLA features help them effectively manage customer expectations and ensure timely responses.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, scores 8.7, which is higher than TeamSupport's 8.5. Users say that Freshdesk's well-organized articles and search functionality make it easier for customers to find answers independently.
- Users on G2 report that TeamSupport's proactive engagement features, scoring 8.9, outperform Freshdesk's 8.4. Reviewers mention that TeamSupport's ability to anticipate customer needs through proactive communication significantly enhances customer satisfaction.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.7
800
Ease of Use
8.8
3,197
8.8
802
Ease of Setup
8.6
2,258
8.5
396
Ease of Admin
8.7
2,152
8.8
389
Quality of Support
8.7
3,074
8.9
724
Has the product been a good partner in doing business?
8.8
2,077
9.2
393
Product Direction (% positive)
8.8
3,150
8.9
797
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.0
467
|
Verified
8.8
2226
|
Verified
8.8
465
|
Verified
8.5
2139
|
Verified
8.6
444
|
Verified
8.5
2033
|
Verified
8.5
417
|
Verified
8.3
1797
|
Verified
8.4
327
|
Verified
8.5
2085
|
Verified
8.7
449
|
Verified
8.7
2007
|
Verified
8.8
445
|
Verified
8.2
1371
|
Verified
8.7
351
|
Verified
Generative AI
7.3
330
7.7
26
7.4
327
7.9
26
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
8.6
358
|
Verified
8.9
2068
|
Verified
8.9
418
|
Verified
8.4
1312
|
Verified
8.4
261
|
Verified
8.0
1193
|
Verified
8.3
203
|
Verified
7.9
940
|
Verified
8.5
118
|
Verified
Platform
8.0
1156
|
Verified
7.6
154
|
Verified
8.1
1663
|
Verified
8.4
281
|
Verified
8.6
1546
|
Verified
8.7
217
|
Verified
8.2
1140
|
Verified
8.4
157
|
Verified
8.0
1861
|
Verified
8.4
378
|
Verified
8.3
1960
|
Verified
8.6
388
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
8.4
29
8.3
380
7.8
27
8.3
372
8.5
27
8.4
308
8.8
28
Support Automation
8.4
389
8.6
28
8.4
410
8.7
28
8.2
373
8.6
27
8.2
314
8.9
29
Generative AI
7.4
209
8.4
19
7.4
206
8.5
19
Generative AI
7.9
118
6.7
7
7.9
117
6.2
7
7.6
116
5.0
6
Communication
8.8
584
|
Verified
8.9
111
8.7
601
|
Verified
8.6
114
8.7
495
|
Verified
8.0
49
8.5
199
8.2
63
8.2
202
Feature Not Available
Internal Use
8.1
1663
|
Verified
8.4
281
|
Verified
8.6
204
8.2
79
8.1
186
8.3
70
8.8
560
|
Verified
8.4
77
8.8
520
|
Verified
8.2
54
8.6
549
|
Verified
8.1
61
Generative AI
7.9
144
8.1
20
Self-Service Experience
8.7
960
8.5
168
8.6
913
8.5
159
8.3
687
7.9
117
8.2
241
7.9
45
8.4
258
8.9
48
Self-Service Platform
8.5
254
8.8
46
8.6
261
8.8
47
8.0
221
7.7
45
8.5
237
8.3
47
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by 0.5)
164
8.1
7
9.3(won by 0.5)
484
8.8
7
8.6(won by 0.7)
375
7.9
7
Channels
9.2(won by 1.3)
480
7.9
7
8.7(won by 1.3)
420
7.4
7
8.8(won by 0.7)
381
8.1
6
8.5(won by 0.4)
341
8.1
6
8.2(won by 0.1)
55
8.1
7
Insight
8.6(won by 1.0)
383
7.6
7
8.7(won by 0.4)
171
8.3
7
8.6(won by 0.5)
374
8.1
7
9.1(won by 0.8)
447
8.3
7
Generative AI
7.7
87
8.6
11
7.7
86
8.3
11
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and TeamSupport are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Shared Inbox, Complaint Management, and Customer Communications Management
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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