Compare Freshdesk vs TeamSupport

See this
comparison of Freshdesk vs. TeamSupport
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,185 reviews. TeamSupport rates 4.3/5 stars with 554 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
8.8
8.7
Ease of Setup
Ease of Setup
8.6
8.4
Ease of Admin
Ease of Admin
8.7
8.8
Quality of Support
Quality of Support
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
9.0
Meets Requirements
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
TeamSupport
8.7
Ease of Setup
Freshdesk
8.6
TeamSupport
8.4
Ease of Admin
Freshdesk
8.7
TeamSupport
8.8
Quality of Support
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
Freshdesk
8.8
TeamSupport
8.8
Workflow
Freshdesk
8.4
TeamSupport
8.5
Response Automation
Freshdesk
8.4
TeamSupport
8.5
SLA Management
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
Freshdesk
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.7
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
TeamSupport
8.4
Community Forums
Freshdesk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
TeamSupport
8.4
Interaction
Web Portals
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
TeamSupport
8.5
Tickets and Tagging
Freshdesk
8.8
TeamSupport
8.9
Live Chat
Freshdesk
8.8
TeamSupport
8.5
Communication Channels
Customer Portal
Freshdesk
8.6
TeamSupport
8.5
Email to Case
Freshdesk
8.9
TeamSupport
8.9
Chat/Live Support
Freshdesk
8.5
TeamSupport
8.4
Social Integration
Freshdesk
8.3
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
TeamSupport
8.4
Customer and Contacts Database
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
Freshdesk
8.3
TeamSupport
8.6
Call Scripting
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
TeamSupport
8.3
Knowledge Base
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
Freshdesk
8.3
TeamSupport
8.4
Q&A
Freshdesk
8.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.3
TeamSupport
Not enough data available
Reporting
Freshdesk
7.9
TeamSupport
8.3
Dashboards
Freshdesk
8.2
TeamSupport
8.6
Platform
Mobile User Support
Freshdesk
8.1
TeamSupport
7.5
ITIL Compliance
Freshdesk
8.3
TeamSupport
Not enough data available
Customization
Freshdesk
8.0
TeamSupport
8.4
User, Role, and Access Management
Freshdesk
8.5
TeamSupport
8.7
Internationalization
Freshdesk
8.1
TeamSupport
8.0
Performance & Reliability
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.2%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.5%
12.2%
Freshdesk
Small-Business
52.2%
Mid-Market
36.3%
Enterprise
11.5%
TeamSupport
Small-Business
40.6%
Mid-Market
47.2%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
20.0%
Computer Software
27.4%
 
Computer Software
13.3%
Information Technology and Services
21.4%
 
Internet
5.6%
Internet
4.7%
 
Education Management
3.9%
Financial Services
4.4%
 
Marketing and Advertising
3.2%
Hospitality
3.8%
 
Other
54.1%
Other
38.3%
Freshdesk
Information Technology and Services
20.0%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.1%
TeamSupport
Computer Software
27.4%
Information Technology and Services
21.4%
Internet
4.7%
Financial Services
4.4%
Hospitality
3.8%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

User in Information Technology and Services

Not often but sometime it can run very slow.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
User in Information Technology and Services

Not often but sometime it can run very slow.

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Freshdesk
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TeamSupport
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