--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamSupport but has limited features. Are you part of the TeamSupport team? [Upgrade your plan](https://my.g2.com/teamsupport/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. * * * Seller [TeamSupport](https://www.g2.com/sellers/teamsupport) Discussions [TeamSupport Community](https://www.g2.com/products/teamsupport/discuss) Languages Supported English Solution Type All-in-One Overview by Joanne De Santiago Show More ## Pricing Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ## User Insights Average based on 891 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## TeamSupport Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/17/2019 "Teamsupport " 1.5/5 What do you like best about TeamSupport? You can set the status of a ticket when you send an email Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Chat is awful, searching in a KB database isn't good. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I have realized the benefits of TeamSupport creating too many tickets and how to merge them Review collected by and hosted on G2.com. Show More Response from Laura Ballam (Tubbs) of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-2292794/official_response/edit) We're sorry you're not happy and we'd love to hear more about what you would like to see improved in Chat and KB - please reach out to us at support@teamsupport.com and share your suggestions so we can help! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew R.") MR Matthew R. Manager Mid-Market (51-1000 emp.) 1/16/2019 "Easy to understand " 1.5/5 What do you like best about TeamSupport? The interface everyone had to use with this product was very understandable Review collected by and hosted on G2.com. What do you dislike about TeamSupport? This product uses a lot of resources on the computer and slows computer down Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? The ability to prioritize request for support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/19/2017 "Ticket tracking that only works for "full users''" 1.5/5 What do you like best about TeamSupport? The process to submit a ticket is simple and it's easy to continue to converse about the ticket through the system with notifications pushed to your email.It notifies you when the ticket is completed by your team and asks for satisfaction which is nice. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the comments section, but you just can't search for all tickets. Apparently there are multiple user classifications and some users can create private tickets. This makes keeping up with changes impossible and causes duplicate tickets and confusion creation. Not sure why they allow this. Also there is no way to escalate a ticket which seems very silly as well. Some times it is nice to flag things as more important. Review collected by and hosted on G2.com. Recommendations to others considering TeamSupport: Get everyone access to view and comment all tickets. It will eliminate all sorts of headaches. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We use this as a ticketing system to make improvements and alterations to our own product. We also use it to request the creation of new items. It is great when you can see in the open what is happening across the company and what ideas are being prioritized. Just wish we could see all the tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/27/2016 "TeamSupport Customer Support Software" 2/5 What do you like best about TeamSupport? the ticketing system is great and probably the sole reason TeamSupport was selected, although I cannot really say since not part of the selection process. I know many were really happy multiple emails could be used for a person - before this improvement we had duplicate names with different emails which was a pain. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I don't like how often contacts are attributed to \_UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the company of the ticket itself. I'm communications - I am not support, so my issues are within the realm of trying to communicate with clients and I find it a major pain. inability to auto sync multiple reports (specific lists) to Mailchimp - OR inability to sync more fields into Mailchimp so that I could organize automatically after establishing parameters... as it stands now, I have to export a full excel spreadsheet and then organize the spreadsheet with each mailing to be sent before uploading to Mailchimp Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? again, I'm not in the customer service area, I do a different function than many of my coworkers. I do know that the ticketing system is good to be able to disperse to others when someone is out of the office unexpectedly - and I would imagine it is way better for service reps to have tangible copy or in essence proof of what was requested/discussed. and I'm sure the owners like being able to see ratings of service satisfaction levels and how many issues have been handled per person. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about TeamSupport? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamSupport ](https://www.g2.com/products/teamsupport/discussions/new) GU Guest User • Last activity over 1 year ago What is TeamSupport used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamsupport-used-for) TR Tobin Raj • Last activity over 6 years ago How do I customize the charts with some external data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) [ View all Discussions ](https://www.g2.com/products/teamsupport/discuss) ## Pricing Options Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month ### Professional Support $49.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) TeamSupport Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-teamsupport) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-teamsupport) ##### ##### TeamSupport Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/teamsupport/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-reviewed iPaaS for enterprise app integration](https://www.g2.com/discussions/what-is-the-best-reviewed-ipaas-for-enterprise-app-integration)[What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[Which solution supports multi-language video subtitles?](https://www.g2.com/discussions/which-solution-supports-multi-language-video-subtitles) [What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)