--- title: TeamSupport Reviews meta_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 891 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons **What users like:** - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. (14 reviews) - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. (13 reviews) - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. (13 reviews) - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. (9 reviews) - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. (8 reviews) - Efficiency (7 reviews) - Users value the **automation capabilities** of TeamSupport, enhancing customer support and streamlining data management effectively. (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) - Customization (6 reviews) **What users dislike:** - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. (4 reviews) - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. (4 reviews) - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. (4 reviews) - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. (3 reviews) - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. (3 reviews) - Interface Issues (3 reviews) - Limited Customization (3 reviews) - Users note the **absence of essential features** like integration and basic filtering options, hindering their experience. (3 reviews) - Not Intuitive (3 reviews) - Poor Performance (3 reviews) ## TeamSupport Reviews ### 1. Revolutionised our way of providing internal and external help and fixing issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Pritam K. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about TeamSupport?** I like the versatility which is coupled with an easy configuration, without all things have a thousand methods to configure it and that is great. Ticketing input integration is excellent that tends to make it much easier for our clients to create experience. **What do you dislike about TeamSupport?** There are several features, like reporting, that may be accomplished by major overhaul to produce an out of package knowledge. Fortunately, API support can be obtained to permit us to develop our individual dashboards, but just enough data can be obtained from our present reporting programs and is terrible. **Recommendations to others considering TeamSupport:** Our managers are not technically expert. Only the managers of ours will frequently utilize TeamSupport. Our managers have pointed out that additional items are extremely specialized and difficult to be implemented with regard to their usage and operation, as well as TeamSupport is really simple to watch and use. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport supports owners with the utmost sensitivity, knowledge and availability; we distinctly push areas of the software program over and above its intended use and also help them to recognize what's possible. **Official Response from Niki Finegan:** > Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 2. Improved business relationships through quality customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqueline C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about TeamSupport?** We implemented TeamSupport in order to optimize our customer service, since the impact on them and the quality of the business relationships we have with them can affect positively or negatively our growth as a company. I like how easy this program makes managing customer service through tickets and the use of resources that make communication with them even easier, such as live chat, screen recordings, among others. **What do you dislike about TeamSupport?** I liked the performance of TeamSupport in my work environment, but I think they could improve the search engine, sometimes it is complicated to find a specific ticket. **Recommendations to others considering TeamSupport:** TeamSupport is one of the best customer service ticketing tools on the market and they are constantly working to offer improvements and more features, I would definitely recommend TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has been a benefit acquired by our company without any doubt, it has helped us to manage our customer service in a fortuitous way with the ordered resource of tickets to answer questions and cover the needs of our customers, generating confidence and improving the commercial relations with our organization. **Official Response from Niki Finegan:** > Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 3. TeamSupport Review, this product is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Mickey C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about TeamSupport?** The product has been field tested for years. They have really but together a product that provides exactly what it says, a support ticketing tool. But wait, it's more, we use it to communicate with our customer base which is a B to C model. Yes I said B to C, and it does a fantastic job. With the multiple "plugins" available you can connect this to things like MailChimp, Jira, and so much more. **What do you dislike about TeamSupport?** Nothing to dislike, I've used this for over 10 years and everyone there is great to work with as well as the product. **Recommendations to others considering TeamSupport:** Give these guys a call, they are fantastic to work with! They are there for you every step of the way from the start. They work very closely with you to make sure that you experience with them is first rate. **What problems is TeamSupport solving and how is that benefiting you?** Automation, We have automated several Mailchimp campaigns which makes live much easier. Biggest issue we had is keeping all of a customer's information and issues in one place, TeamSupport takes care of this for us. Also we wanted to know how our support team is doing, again with builtin tools, we are able to track our customer satisfaction ratings. **Official Response from Niki Finegan:** > Hi Mickey! So happy to hear that TeamSupport has been making life easier for your team for the last 10 years. We truly value you as a customer! ### 4. TeamSupport is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about TeamSupport?** TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as we can quickly get to the data we need to make decisions. Customers being able to respond via email is very helpful and they can update tickets with new information and we can automate alerts accordingly. **What do you dislike about TeamSupport?** There are some complex reporting situations that we have had to pull data out to excel to finalize, it would be nice if we had access to a handful more fields - in defense of TeamSupport we have not sent those requests in via feature request yet. The mobile app needs greater improvement for clicking through from a ticket to see customer contact info as well as viewing attachments on the ticket, this has hampered our abilities to fully implement use of TeamSupport to our mobile staff. **Recommendations to others considering TeamSupport:** Small companies can benefit just as much as large companies using this product. Handling incoming data and allowing filters & triggers to manage the data helps to reduce workload and the amount of time the staff have to spend organizing data. **What problems is TeamSupport solving and how is that benefiting you?** Previously each employee would get emails from customers and try to relay those to the proper person for response. TeamSupport has allowed us to fwd those emails into the system (or texts) and then pass them between our teams easily. Benefit is that each person knows what tickets are there responsibility as opposed to email that is not always clear as to who is working with the client. **Official Response from Lucia Martin:** > Hello, Thanks so much for taking the time to review TeamSupport. We’re thrilled to hear that you appreciated customizing your reports so they can be more useful for your team. Here at TeamSupport, we try very hard to make sure these good experiences are the norm! We were concerned to hear that the mobile up. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. Please reach out to us at support@teamsupport.com and we will look into it with you to see ways of helping you or improving your experience. Thanks again for sharing your feedback. ### 5. Team Support is easy to use for and configure **Rating:** 4.0/5.0 stars **Reviewed by:** Chris W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about TeamSupport?** As an admin, I find the configurable items easy to manage and maintain. I have a lot of customizations that require automation to run correctly and team support provides that. Overall Team Support provides consistent and reliable service. It is the backbone of our support team. **What do you dislike about TeamSupport?** The most complicated thing about Team Support is the inability to close a range of tickets by ticket type. This has caused me to have to manually close over 30,000 (that's not a typo) tickets manually. Even when support was contacted a script could not be run in their DB to remove these cases or change their statuses. I was able to do bulk actions of about 50 tickets at a time, but this process was slow. **Recommendations to others considering TeamSupport:** Its a great ticketing tool, but does not have some of the features of its competitors, IE: calling, but it is an all-around efficient and manageable ticketing tool. **What problems is TeamSupport solving and how is that benefiting you?** I would say TeamSupport has provided a ROI that goes beyond our expectations as an organization. We implemented the knowledge base feature for internal use, as well as a multitude of other features. This process has given us more consistency in the support we provide to our client base and their client base. **Official Response from Niki Finegan:** > Hey Chris, First, thanks so much for taking the time to write this review. We’re very happy that TeamSupport has provided a ROI that exceeded expectations! That's incredible. We try very hard to make sure these good experiences are the normal! However, we are concerned about you having to manually close tickets. 30,000 is a lot of tickets to have to close manually. I’m going to reach out to our Customer Success team to share your feedback and see what we can do to fix it. You can expect to hear from us soon to get more details. Thanks again for sharing your feedback. ### 6. A great platform for customer service that shows promising growth **Rating:** 4.0/5.0 stars **Reviewed by:** Dan W. | Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about TeamSupport?** Fantastic service to help configure your customer portal exactly as you need it. TeamSupport provides enough flexibility to manage almost everything within one system for both external customer support and internal team requeuests. **What do you dislike about TeamSupport?** There are still some areas that need more extensibility which currently are fairly rigid. For example, different ticket types can have customer values unique to the type, but other records such as customers and assets do not yet have that flexibility. **What problems is TeamSupport solving and how is that benefiting you?** We are managing customer questions and needs while also integrating those with our internal efforts. TeamSupport allows us to use a single platform to handle internal development requests and link them to the customer concern. **Official Response from Niki Finegan:** > Hi! Thanks for writing to let us know your thoughts about TeamSupport. While we are really glad to hear that you’ve mostly had a good experience so far, it looks like you'd like to see more flexibility. I'd love to have our success team look into this for you. Please send me an email with your contact information so that we can work towards a solution for you. My email is nfinegan@teamsupport.com ### 7. Great features, easy set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings. **What do you dislike about TeamSupport?** Not really a dislike, just a feature I wish existed. I would love to use the same system for surveying anytime, not just after a chat. **What problems is TeamSupport solving and how is that benefiting you?** We are trying to find out if we were previously missing out on website visitors who were interested in our product but never called by intercepting their site visit with an offer to chat. ### 8. Good way to communicate between teams for billing and paying issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TeamSupport?** the commander center and that you can always see the tickets you made or at one time assigned to for veiwing **What do you dislike about TeamSupport?** not having enough fields for pay side adjustments **What problems is TeamSupport solving and how is that benefiting you?** we are able to credit and rebill efficiently to bill our clients correctly **Official Response from Niki Finegan:** > Thank you so much for taking the time to write this review. We’re so happy that you like the Dashboard / Command center. We are also grateful that you brought your concern about not having enough fields to our attention. We strive for excellence, and we want to make this right for you. Would you send me an email at nfinegan@teamsupport.com? Thanks again for sharing your feedback. ### 9. Quality customer service to improve the customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Blanca K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about TeamSupport?** I love how TeamSupport has made it possible for us to centralize customer support management, it goes beyond just managing customer support tickets. It has allowed us to have a robust customer database, assign tasks and has facilitated communication through multiple channels and live chat, so that we can organize ourselves in terms of support and resolution of problems that our customers may express through tickets or requests. **What do you dislike about TeamSupport?** Although it works well and is highly effective, it is not the most intuitive software. **Recommendations to others considering TeamSupport:** Maintaining business relationships with our customers always plays in our interests as organizations dependent on them, TeamSupport will help strengthen those relationships through resources that facilitate communication and care support they may need. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has been of great help to us, our company has benefited from the improvement in business relationships with customers, this tool has allowed us to provide quality support through its resources responding and solving the problems that may present our customers fairly quickly, has been essential to improve the experience of them, saving us a significant amount of time. **Official Response from Niki Finegan:** > Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. ### 10. TeamSupport **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about TeamSupport?** The friendly interface and it is adapted for tech support. The flexibility to interface it to other software like JIRA. The documentation also is very structured and resourceful. we can do query through APIs. **What do you dislike about TeamSupport?** Perhaps how to tag master tickets and child tickets. To interface it with powershell poor interface. More data analytics reporting using NLP and Machine learning algorithms. We need to refresh the page all the time to update the tickets contents. Sometimes it just hang and spinned . **Recommendations to others considering TeamSupport:** It is a must for Customer support and ticketing systems. **What problems is TeamSupport solving and how is that benefiting you?** We are using it as our main tech support ticketing software for the support department and interfacing it with Jira on the DEV side. More productivity and centralized activities by support staff. Implementing the wiki pages for staff and as well as for customers. ### 11. customer services with your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Holly M. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about TeamSupport?** Opportunities to assist our clients and track/alert all information about them and the company. **What do you dislike about TeamSupport?** I haven't found anything about this database that I didn't like. **Recommendations to others considering TeamSupport:** I like Team Support and would recommend it to customer base companies. It specialises in many customer issues that I have encountered. It very easy to send files to my clients. **What problems is TeamSupport solving and how is that benefiting you?** Tracking interaction with our clients. I have personally made many long relationship friends. ### 12. TeamSupport has seamlessly resolved customer inquiries, conveniently at the tip of your fingertip. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about TeamSupport?** I love how TeamSupport has caught up with the current tech trend. **What do you dislike about TeamSupport?** i currently do not see any flaw with TeamSupport, and I have been able to utilize it comfortably **What problems is TeamSupport solving and how is that benefiting you?** I realize the benefit of answering customer inquiries the quickest and easiest possible way and how important it is to keep track of your software's ROI. **Official Response from Niki Finegan:** > We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ### 13. Team Support best for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about TeamSupport?** Great tool for ticket management, provides omnichannel experience. **What do you dislike about TeamSupport?** Pricing can be said, however good ratings **Recommendations to others considering TeamSupport:** You can try if you building your own company setup, you won't face any issues while intergaration. **What problems is TeamSupport solving and how is that benefiting you?** Reporting and Analytics, Ticket Management and Collaboration ### 14. Just keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about TeamSupport?** I like that i can run reports to see all tickets for my organization **What do you dislike about TeamSupport?** I dislike that I can not include the same response for multiple tickets like duplicates. not many integrations **Recommendations to others considering TeamSupport:** its a great product and works well Support is also a 10 **What problems is TeamSupport solving and how is that benefiting you?** It allows me to track tickets in real time ### 15. Game changer for our Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Director of Network and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about TeamSupport?** -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a knowledgebase center for self-help and to download product updates -Easy to setup automation to free up the team -Easy to run metrics -Metrics can be displayed on dashboard -Link to online customer chat that can go on your website -The ability to create task lists with reminders for future work for clients -TeamSupport user management is really good for managing permissions and routing emails to the appropriate user groups -Support team is always very helpful and responsive **What do you dislike about TeamSupport?** - The bug tracking system they provide could use a little more work to be more friendly for developers - A few more options to customize would be nice in the Community Forum area - Online customer chat could use a bit of an update - More layout customization in the hub/kb section would be nice **Recommendations to others considering TeamSupport:** I highly recommend TeamSupport to anyone with a support team as it will help your team streamline workflows, reduce staff requirements, while increasing client service value. The TeamSupport team is always willing to listen to ideas and offer swift effective support. **What problems is TeamSupport solving and how is that benefiting you?** We have really been able to ensure our follow up commitment policies have been maintained through automation. In addition, we are able to reduce our support team's involvement through KB articles, videos in the KB systems, and the ability for users to download their own updates. This has allowed us to keep our staff relatively small while servicing clients worldwide and providing swift technical support. Reports are easy to create and can be automatically sent to managers so that metrics can be monitored. This ensures that our clients are receiving the best service and our team can easily collaborate. **Official Response from Niki Finegan:** > Hey Daniel B, Thanks so much for taking the time to write this review. We’re thrilled to hear that you enjoy so much about our solution. Here at TeamSupport, we try very hard to make sure these good experiences are the normal! It look like you'd like to see more customizations and user friendly options; we’re always improving our platform and will also make our development team aware for enhancements. Thanks again for sharing your feedback & for being an awesome TeamSupport customer. Niki ### 16. Simple and Elegant **Rating:** 5.0/5.0 stars **Reviewed by:** Bala A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about TeamSupport?** Team support is easy to use and follow. We are a small firm using Team Support to log customer tickets and for maintaining inventory. Given our admin team is not tech savvy, they find Team Support very easy to navigate and log entries. The support centre is very helpful for our new users to get started with Team Support. This makes the onboarding process simple. I personally attend all the webinars hosted by Team Support, I find this helpful to see latest developments and updates brought about by Team Support. I attend the webinar primarily to make the best use of this tool. **What do you dislike about TeamSupport?** The reports that are generated do not possess clickable content. The scheduled reports are emailed to recipients in png format. It would be better if the reports could be exported in xl or csv format. **Recommendations to others considering TeamSupport:** I would recommend Team Support to make some enhancements or add some features on the reports section of the tool. I would deeply appreciate if the reports were interactive as opposed to just being an image. Some times the scheduled reports don't get emailed to the corresponding recipients. I request Team Support to fix these minor bugs. **What problems is TeamSupport solving and how is that benefiting you?** We are able to successfully keep track of our inventory using Team Support. Earlier we were using xl sheets to keep track of our inventory which was not accurate. During the pandemic lockdown, we were able to notice the change in consumer behavior towards our business services. We noticed these changes with the help of Team Support and modified our service offers accordingly. We were somewhat able to stay ahead of the trend. Team Support has been of immense help to us during this period. The nature of our business is such that sometimes an issue needs to be resolved by 3 people from different departments. Team members use team support to assign the ticket to the next person once they have done their part to rectify the issue. ### 17. Uncluttered and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu S. | Assistant Manager - Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2016 **What do you like best about TeamSupport?** SnapEngage is definitely an interesting option. Compared to tools like Zopim and Olark, they are missing an analytics function combined with a possibility to manually start a chat. Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities. **What do you dislike about TeamSupport?** Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback **Recommendations to others considering TeamSupport:** Uncluttered and easy to use. If you can do without live analytics go for it! **What problems is TeamSupport solving and how is that benefiting you?** The chat window can be moved around and looks great. Chat agents can use their photo to make the chat more personal. Offers a call-back feature. ### 18. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about TeamSupport?** Team support is great for all businesses needing to keep track of their support calls. We love it at my company and recommend to all **What do you dislike about TeamSupport?** Nothing it’s very user friendly. Sometimes it has its quirks but they are always fixed past **What problems is TeamSupport solving and how is that benefiting you?** We can track how many calls we have done in a day ### 19. TeamSupport supports all of my needs to help my customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim J. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about TeamSupport?** The ease of adding notes, both public and private and how it emails the customer if marked public. **What do you dislike about TeamSupport?** Getting better each year. The search function needed updating/sped up, and they took care of that. **What problems is TeamSupport solving and how is that benefiting you?** solving time issues. very quick to make/update a ticket. ### 20. Excellent Tool for Tracking and Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2016 **What do you like best about TeamSupport?** Team Support is very easy to use for ticket tracking. I find the ability to create and customize dashboards to be extremely helpful for my team to stay on task and hit our goals. The reporting feature is also very useful to gather data for KPI's and determining where we could improve our services. Overall, the whole program is easy to customize. The TeamSupport organization has been putting on regular trainings as well which has assisted us in getting the most out of the program and keep up to date on new functionality. **What do you dislike about TeamSupport?** There has been a lot of work making the TeamSupport user end more functional, especially with the search. We receive feedback from our customers, however, that they wish the Customer Hub had more options for the search as well as a way to pull simple reports from their tickets. **Recommendations to others considering TeamSupport:** This is an extremely useful tool for ticket tracking as well as team statistics. I would highly recommend the product. **What problems is TeamSupport solving and how is that benefiting you?** This seems to have closed a gap in communication with clients as well as collaboration within the team. ### 21. Great ticket management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** Software is customizable, easy to use, and everything is very organized. I love having access to the reports dashboard, I can see all my ticket data at a quick glance. **What do you dislike about TeamSupport?** I don't really dislike anything. TeamSupport has improved their site performance and I don't have any issues with software **Recommendations to others considering TeamSupport:** Take a chance on TeamSupport, you won't regret it. **What problems is TeamSupport solving and how is that benefiting you?** Managing tickets. Teamsupport has greatly improved our team's workflow. ### 22. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kerry W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about TeamSupport?** The way customers can email support to get help and keep open communication on their issue. **What do you dislike about TeamSupport?** It is so hard to go back through the ticket because there are so many logs. Hard to find the problem and solution. This needs to be in a summary page somewhere. **What problems is TeamSupport solving and how is that benefiting you?** customers can close their own tickets when resolved and they can see the status of tickets. ### 23. Easy Customer Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Alan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about TeamSupport?** The Dashboard and ability to quickly see current ticket status and quantities. Easy to use and The Public/Private feature also separates who sees what which is of course a must in a business setting. They have an amazing team that is there to help you 24/7. **What do you dislike about TeamSupport?** While the reporting feature is somewhat robust, there have been a few times where I could not run a report on the information I wanted or format the report as I wanted. The portal can be slow on the rare occasion. **Recommendations to others considering TeamSupport:** Try their free demo **What problems is TeamSupport solving and how is that benefiting you?** In our company we use Team Support as an external facing ticketing system. The features and functionality are sufficient to provide exceptional service to our customers. E-mails notification to management if an SLA is missed. ### 24. TeamSupport review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about TeamSupport?** There are many things that can be configured to save time with workflows. **What do you dislike about TeamSupport?** The communication process is not obvious or intuitive as far as creating a public comment vs a private comment. **What problems is TeamSupport solving and how is that benefiting you?** We are using ticket views to categorize and prioritize our tickets. **Official Response from Niki Finegan:** > Thanks for the feedback and for taking time to post your comments. The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We’re sorry to hear that has not been your experience. Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly. You may also contact our Director of Customer Success at lgreenwood@teamsuccess.com. ### 25. RRaj_Key **Rating:** 5.0/5.0 stars **Reviewed by:** RAHUL R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about TeamSupport?** It's clarity and functionality visual is so impressive. That makes it so flexible to use. **What do you dislike about TeamSupport?** There is no option to export my tickets. and also advance search for ticket through my name or something. **Recommendations to others considering TeamSupport:** NA **What problems is TeamSupport solving and how is that benefiting you?** Bug Tickets management and its hierarchy uses. **Official Response from Niki Finegan:** > Hi RRaj, Thanks for sharing your thoughts about TeamSupport. It sounds like you've had a really good experience so far, but there is one area that we could improve on for you. I want you to know that I’ve spoken to our Customer Success team about options for exporting your tickets about this and they will be hard at work to find a solution for you, We’re always improving our platform and will also make our development team aware to factor into future updates and enhancements. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to your issue. Thanks! Niki ### 26. Teamsupport is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about TeamSupport?** I like the fact that you can research old related tickets. **What do you dislike about TeamSupport?** I dislike nothing about Teamsupport as of now. **Recommendations to others considering TeamSupport:** It's a great tool. **What problems is TeamSupport solving and how is that benefiting you?** Solving troubleshooting issues from clients. The status-ing drop down is very beneficial. **Official Response from Niki Finegan:** > We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ### 27. Continues to outshine the competition! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Chief Customer Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about TeamSupport?** The ease and accessibility makes it by far one of the best systems available. **What do you dislike about TeamSupport?** Have just now started utilizing the inventory feature to track our hardware devices and RMAs to customers. Would like to see in upcoming versions more functionality to track the RMAs we assign to our end users. **What problems is TeamSupport solving and how is that benefiting you?** Customer problem tickets - solved! Management of partner companies - solved! Management of vendors - solved! Started on our inventory issues now with TeamSupport and are confident we can see efficiencies as well. ### 28. We have been using TeamSupport for about a year and so far it has met all our expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Compliance Officer - ISA, PCIP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2020 **What do you like best about TeamSupport?** The customization options and especially the support staff. Always extremely helpful even with difficult or hard to explain issues. **What do you dislike about TeamSupport?** Very limited options to manage existing data in bulk. Only bulk import is available and no update/append options. I am a SQL database user and would love to be able to connect to our TeamSupport data via SQL to make bulk updates, or analyze data. **What problems is TeamSupport solving and how is that benefiting you?** Help desk / ticketing metrics and provide our customers with a modern experience. ### 29. TeamSupport strengthening customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Hilau D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2020 **What do you like best about TeamSupport?** I use it, which gives me an intuitive and very flexible interface. I also have access to excellent reporting capabilities without limits. Its function of tracking calls and emails is very agile, facilitating the whole process. **What do you dislike about TeamSupport?** It would be ideal to improve the search function, sometimes its process is limited and it makes it a bit difficult for me to use it, progressing in this function would be ideal **Recommendations to others considering TeamSupport:** TeamSupport features functions efficiently which provides tracking of customer requests. It is also useful in task management and offers a live chat. Provides an excellent database of clients and contacts, successfully. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is ideal for our company, especially the customer service department, we use it to track calls and emails. It also provides us with excellent search functionality. And it allows us to customize and get stylish designs. ### 30. TeamSupport Streamlines the Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget D. | Director of Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** There are many things I really like about Team Support. First and foremost is the ability to copy/paste screenshots into the tickets. When we were shopping for a system, this was the ONLY system that had this capability. They are innovative! 1) The ticketing system itself is so efficient. As customers respond, the status returns to Customer Responded to let you know that you have a message. 2) I love the ticket automation - the ability to customize your department workflow is endless. 3) I love the Knowledge Base and the ease of creating new articles without double entry. 4) The regular webinars for education are great. 5) Team Support tech support is wonderful. **What do you dislike about TeamSupport?** The only downside so far is not being able to "split" a ticket. We have many customers that email back "one more thing" that should be it's own ticket. I would love to be able to split that comment into a new ticket. It's not the end of the world, as we can clone the existing ticket, but it's tedious as we have to delete irrelevant comments. **What problems is TeamSupport solving and how is that benefiting you?** We have increased our time to close a ticket greatly. We've been able to prioritize urgent matters. We've been able to create a robust customer hub. Team Support's internal support is very good, as well. We have over 7 users and they have never failed to respond in a timely manner to any of our users. They have also helped us create reports, should we have questions. ### 31. Awesome features and extensibility, reponsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Bridges R. | Customer Advocate, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** Loving the automation. Also, we are finding more and more ways to leverage TeamSupport to manage processes that intersect with our support center functions, but aren't actually a part of them. This gives us visibility to business processes that have never had it before. We're about to implement integrations with other platforms and are really looking forward to the management tools and opportunities that will bring. TeamSupport is helping us shine a light into the dark corners, and help us better manage our customer engagements as well as our growth. **What do you dislike about TeamSupport?** The reporting is weak and needs a lot of improvement. You can get the data you need, but you may need to access it from multiple reports and get it all in a spreadsheet to really do some data sifting. There are still many improvements to be made, and we have submitted many enhancement requests. Notably, users seriously need the ability to direct emails to a subset of the contacts and subscribers on a ticket. **Recommendations to others considering TeamSupport:** If you need or want a platform that offers more, consider TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is allowing us better visibility into our tickets and processes than we have ever known before. We are already able to look at the volume and other support metrics to make better hiring and training decisions, as well as identify where the sops occur in resolving tickets so we may address them. ### 32. An easy to use way to increase organization internally and externally **Rating:** 4.0/5.0 stars **Reviewed by:** Chris K. | Service Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** TeamSupport is a visually appealing fun software that is easy to use and quick to pick up. After a brief introductory period my team quickly picked up its nuances and we continue to use TS as an effective tool to track internal tickets as well as increase our turnaround on customer issues **What do you dislike about TeamSupport?** The mobile app could be improved and custom reporting is not as easy as it should be. A learning curve is present but it is not insurmountable While the software is incredibly useful my team and I agree that there does not seem to be forward planning or innovation. Perhaps sharing some of the ideas for the future would help us see how we could grow with this product **Recommendations to others considering TeamSupport:** Make sure your company rolls out slowly and is also aware of the amount of visibility it will provide to your customers which can be a good thing or bad **What problems is TeamSupport solving and how is that benefiting you?** Our ability to not lose track of outstanding issues is greatly increased with TS. This provides a traceable way to make sure all issues both internal and external are moved along if not solved With over 400 customers we manage a considerable amount of different cases and concerns. TeamSupport helps us assign responsibilities and track each case with ease. **Official Response from Laura Ballam (Tubbs):** > Thanks so much Chris, we're happy to hear you've been able to increase organization! We're surprised to hear your frustrations around customization as that's something we typically hear is very flexible - our customer success team would love to chat with you on how to get what you need out of TeamSupport, at your convenience of course :) ### 33. Keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about TeamSupport?** I love that they work closely with their clients. Support is great. Improve the performance and product and listen to the users. **What do you dislike about TeamSupport?** Not much, but sometimes there are performance issues, however, their support is great and can see the improvement. **What problems is TeamSupport solving and how is that benefiting you?** Improved our self-support options. Metrics help streamline workflow on our side. Love the customization with APIs and the focus on Customer Success integrated into Customer Support. ### 34. Increased Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about TeamSupport?** I like that team support becomes a bottle neck to allow us to review our handling of customer service issues across multiple departments. **What do you dislike about TeamSupport?** There is nothing that we currently Dislike. **What problems is TeamSupport solving and how is that benefiting you?** I helps us keep track of service issues handled by many different service reps and allow me an interface so I can see where we stand in resolving them. **Official Response from Laura Ballam (Tubbs):** > Thanks so much Chris, we love hearing how our collaborative approach helps our users to increase clarity and organization! ### 35. Teamsupport **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about TeamSupport?** The updates it gets are very useful and appropriate. **What do you dislike about TeamSupport?** Sometimes it gets a little slow and its not that good to update the tickets **What problems is TeamSupport solving and how is that benefiting you?** To track the workflow **Official Response from Niki Finegan:** > We appreciate the great review! We are working hard to improve the speed of the TeamSupport software everyday. I'll make sure that our dev team hears your concern. ### 36. monitoring case reports and tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | Delivery Manager Middleware & Automation (Technology Integration), Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about TeamSupport?** It is a customer support portal that offers robust services like an immediate configuration of an online help desk, a personalized screen, a collaboration network and a multi-faceted set of communication channels and you can track, review and submit case files, and collect tickets to optimize the capacity. The design has very easy to conform to each company's and different areas of needs, and provides great customer service assistance, it is very normal for users to face issues in the field of software, and with TeamSupport, we can handle several requirements automatically, thus improving customer satisfaction. **What do you dislike about TeamSupport?** Constant updates improve the system by making it more complete every time, so that until now I have not found any negative aspect that can be highlighted. **Recommendations to others considering TeamSupport:** In case of mistakes or problems in customer support, it is beneficial to have that powerful tool, so that this method can be simplified and the user experience enhanced, so that you can find an effective approach that will save time and effort on the part of the working team. **What problems is TeamSupport solving and how is that benefiting you?** This is ideal for our IT community since it helps us to manage our customer-used services and at the same time provides us with important tools to promote consumer assistance when such systems become troublesome. ### 37. We have worked with Team Support for years now and we are happy with system. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about TeamSupport?** Ease of use, help and functionality. I like being able to build reporting. **What do you dislike about TeamSupport?** Getting things enhanced or changed is a timely effort. **What problems is TeamSupport solving and how is that benefiting you?** We utilize as a support system for our clients, A ticket system. Tracking of tickets, employee time tracking. ### 38. Highly qualified ticket and support system. **Rating:** 4.0/5.0 stars **Reviewed by:** Cecilia R. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2019 **What do you like best about TeamSupport?** I like TeamSupport a lot because their reports, support, customization and integrations are excellent. These four elements are essential for the optimal functioning of the program, I like all the more that the personalization is done in the tickets since I can add fields based on the brand and in unique styles. However, it is also good to mention that its support responds precisely and without lengthening the mishaps. The reports are easy to read and it is something that I am very grateful for because I had a problem of selection of massive information and TeamSupport was able to solve it. **What do you dislike about TeamSupport?** I consider that the loading times since it was started and its deployment in general is the main fault of the program. But there is no doubt that it has also been a key piece for the company and my work. I hope a better update the software in general and the deployment. **Recommendations to others considering TeamSupport:** Recommended for those who want to form a support system or tickets and their subsequent management in general terms. It is necessary that companies add this type of tools to maintain a clear operation of the demands of their customers. It is very easy to use and easy to configure at startup. **What problems is TeamSupport solving and how is that benefiting you?** We use it to provide user support skills and statesmen to support claims, doubts or possible user solutions. In addition, we can have a complete management of our clients to know precisely who has made the claim, in this way we are not in a constant search, but everything is much more automatic. ### 39. Great Service Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Darythe T. | Client Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2019 **What do you like best about TeamSupport?** The best feature is the pop-up notice we can customize for clients. This helps prevent us from missing some important information specific to individual clients. **What do you dislike about TeamSupport?** I would prefer normal email fields (TO:, FROM:, CC:, and BCC:) The way the system currently allows you to add customers works but it is not clear who is always on the various sections of the ticket. We have clients that write in about different issues on the same ticket and it is also difficult to split issues - we have to clone the ticket first and then hide the parts that are not relevant. **Recommendations to others considering TeamSupport:** TeamSupport will give you the tools you need to provide excellent customer service. You can rest easy knowing that your team has the ability to provide great support to your clients. **What problems is TeamSupport solving and how is that benefiting you?** Customer support issues are being managed and monitored. The reports are in depth and useful to measure our time and clients issues. ### 40. Affordable Ticketing System and Knowledge Base **Rating:** 3.0/5.0 stars **Reviewed by:** Paul S. | Partner Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about TeamSupport?** The ticketing portion of this tool was perfectly adequate, we were able to perform bulk actions on tickes, use tagging and the reporting on ticketing times and SLAs is pretty good. Another thing we did love was the responsiveness from their customer success team. **What do you dislike about TeamSupport?** My company wanted a more customizable tool, we really wanted a Knowledge Base, Customer Hub with a more user friendly and attractive design. Their Advanced view designed and text editor did not allow for enough customization without having to add HTML and Javascript ourselves. We needed to be able to customize KB category and subcategory pages and this was not possible. We also needed the KB to be multiple pages instead of one long page that required a ton of scrolling. Attaching pictures and videos was also not easy enough. **Recommendations to others considering TeamSupport:** Make sure you do your research to see if the customization and features of their customer hub is enough, also we found that the rollout and implementation of the ticketing system is key if you want to successfully get the company to adopt the new system. **What problems is TeamSupport solving and how is that benefiting you?** We needed a ticketing system to handle the high volume of customer questions and requests as our organization grew and email was no longer an effective method. We also needed to be able to report on the volume, types of tickets and average response times. Also needed a Knowledge base and customer hub to post help articles for clients. ### 41. A great product to manage your support team's ticketing needs **Rating:** 4.0/5.0 stars **Reviewed by:** Misha P. | National Manager, Applications Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about TeamSupport?** I really love the flexibility that TeamSupport reporting affords me. I can pull in any number of custom fields into multiple types of reports -- all without purchasing additional modules. TeamSupport's staff is incredibly responsive to help requests. **What do you dislike about TeamSupport?** At times we've encountered slow ticket and report loading, but I'm anticipating that promised improvements to server performance will eliminate that issue. **What problems is TeamSupport solving and how is that benefiting you?** I've been using TeamSupport to manage support requests for my applications support team at a national non-profit organization. We use the product to manage ticketing queues for four teams with thirty users. I'm able to provide unique queue views for each team, but still allow the possiblity of cross-team collaboration on tickets when needed. We're able to access information from any of our 110k tickets quickly and easily. ### 42. It’s a good to give access and much more convenient than others **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about TeamSupport?** It’s support and easy handling as well.. **What do you dislike about TeamSupport?** Not as so it is good though to use for everywhere **Recommendations to others considering TeamSupport:** Please go ahead as it’s much more convenient **What problems is TeamSupport solving and how is that benefiting you?** System issues **Official Response from Niki Finegan:** > Thanks for the great review! I will pass on your feedback to the TeamSupport development team. ### 43. This system has all the features needed for a reliable call tracking system with a customer window **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** Ability to send email updates to customers just by adding a comment **What do you dislike about TeamSupport?** sometimes the Status asks to be updated when you look at an old ticket **Recommendations to others considering TeamSupport:** Use it **What problems is TeamSupport solving and how is that benefiting you?** Customers of our product have the ability to report issues and keep updated on progress. Time tracking. Reports. ### 44. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about TeamSupport?** Reports function and ability to edit any post into a ticket, even older ones. **What do you dislike about TeamSupport?** Haven't come across anything yet. When I do, I'll let you know. **Recommendations to others considering TeamSupport:** none **What problems is TeamSupport solving and how is that benefiting you?** Customer issues, internal issues. We are a software company, using and deploying and supporting our own custom software. ### 45. Team Support Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about TeamSupport?** Team Support is a great resource to collaborate with team members to enhance your business. **What do you dislike about TeamSupport?** Team Support doesn't allow team members to work individually. **What problems is TeamSupport solving and how is that benefiting you?** Team Support allows you to work together with team members and solve problems without calling staff meetings. **Official Response from Niki Finegan:** > Thank you for sharing your review. We really do value your comments. While we are thrilled that you like the collaboration aspect, we noticed that you have a concern about team members not being able to work individually. We'd love to help you figure this out. Could you email me at nfinegan@teamsupport.com? Together we can work towards a solution. Thank you. ### 46. All-encompassing, robust, helpful customer service application **Rating:** 4.5/5.0 stars **Reviewed by:** Matt B. | Product Specialist III, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about TeamSupport?** It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well. **What do you dislike about TeamSupport?** The only thing is that there is so much functionality, sometimes it can get overwhelming to figure out how to do everything. Granted, I don't want them to dumb down the product because all the functionality is valuable. But just realize that with the level of functionality, it does take a lot of training and setup to get it to run how you want it to. **Recommendations to others considering TeamSupport:** Definitely consider TeamSupport if you are needing an all-in-one software solution. It will surprise you how much it can streamline for you so that you can get your work done quicker and keep all your information together. **What problems is TeamSupport solving and how is that benefiting you?** With TeamSupport, we are using a full-scale software for the first time as a small company. The amount of things we can do using the software is staggering. Using it to streamline our interaction with the customer is incredibly helpful. Our previous workflow utilized a shared Outlook email address, and involved a lot of putting customers on hold and asking "Did anyone talk to so-and-so about this issue?" Now we have that info right at our fingertips without wasting time. **Official Response from Laura Ballam (Tubbs):** > Thanks so much Matt, we appreciate all of your feedback and are thrilled that you find the system flexible and easy to use! We'd love to help with those custom reports if we can, please feel free to contact our customer success team any time and they'd be happy to walk through it with you :) ### 47. works fast and efficiently. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about TeamSupport?** Team support always gets me messages in a timely manner. **What do you dislike about TeamSupport?** Can be confusing on how to navigate at times. **Recommendations to others considering TeamSupport:** This works great for communicating across the United States. Easy to use. **What problems is TeamSupport solving and how is that benefiting you?** Able to work on multiple issues across the United states. ### 48. Great service and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about TeamSupport?** Ease of monitoring and overseeing my team. **What do you dislike about TeamSupport?** The app could use a lot of updating, I hope to see that soon. **Recommendations to others considering TeamSupport:** Team support is a great cloud service with many great features. **What problems is TeamSupport solving and how is that benefiting you?** Ticket handling, SLA times, customer reviews and satisfaction. ### 49. Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2016 **What do you like best about TeamSupport?** The flexibility of functionality. The ease of admin function. The monthly feature reviews are very handy Support team are extremely helpful. **What do you dislike about TeamSupport?** I have no major dislikes. As with any software getting new functionality can take time, overall Team Support do a very good job of keeping customers’ future needs met while maintaining the current product and offering high availability. **Recommendations to others considering TeamSupport:** I would highly recommend getting a demonstration of this product, it’s easy to use and can be quickly tailored to individual requirements. **What problems is TeamSupport solving and how is that benefiting you?** We have been able to improve SLA’s to our own customers down to the automated functionality. Enable better workflows when work crosses over several departments. Improve business awareness with great reporting, in particular the scheduled reporting function. ### 50. Ameerah's Team Support Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about TeamSupport?** TeamSupport is very helpful as it allows all of my department's task assignments to come into one centralized system. **What do you dislike about TeamSupport?** One issue I have is that when adding a public comment, the recipient is unable to view any screen shot images that are included in the body of the message. This forces me to send an email via Outlook to the client. **Recommendations to others considering TeamSupport:** TeamSupport is a great system that allows you to communicate more efficiently to clients. It is also highly beneficial as it can be utilized to receive daily tasks. **What problems is TeamSupport solving and how is that benefiting you?** I am able to resolve client escalations and requests using the TeamSupport system as it is a great communication tool for our clients. ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+19%3A02%3A18+-0500&secure%5Bsession_id%5D=d2cc19f0-d07e-4e77-8de0-fac6ac6a6a99&secure%5Btoken%5D=0c5ae85e59235c0b52c6319e7b8de86b14073d3869c8d9b833915d5d19a23762&format=llm_user) ## TeamSupport Integrations - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TeamSupport Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,536 reviews)