--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamSupport but has limited features. Are you part of the TeamSupport team? [Upgrade your plan](https://my.g2.com/teamsupport/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. * * * Seller [TeamSupport](https://www.g2.com/sellers/teamsupport) Discussions [TeamSupport Community](https://www.g2.com/products/teamsupport/discuss) Languages Supported English Solution Type All-in-One Overview by Joanne De Santiago Show More ## Pricing Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ## User Insights Average based on 891 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## TeamSupport Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/3/2026 "TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics" 5/5 What do you like best about TeamSupport? TeamSupport makes it easy to manage multiple clients under one account. You can easily track tickets and provide support to each client without confusion. It also includes performance metrics and other tools that help improve service quality for a software company. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Some things I dislike about TeamSupport are that the interface can feel a bit dated and sometimes not as intuitive as other helpdesk tools. It can take time for new users to learn how everything works. A few features also feel more complex than they need to be, especially for smaller teams. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport helps solve the problem of managing support for many clients at the same time. It lets me keep all tickets organized, track what each client needs, and make sure nothing gets lost or forgotten. This benefits me by saving time, improving communication with clients, and helping me deliver better and faster support. It also gives performance metrics that help me understand how well the support team is doing and where we can improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 11/16/2023 "Excellent B2B Communication Office with Continuous Enhancements" 5/5 What do you like best about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm particularly fond of the custom fields and AI. We use Custom Fields to quickly tag tickets, which helps us identify the types of issues our clients are experiencing, like inventory-related, integrations, or shipping problems. AI helps us quickly summarize problems on lengthy tickets, so we don't have to read through many posts to understand the issue. This is invaluable. The initial setup of TeamSupport was very easy. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? My only complaint, and it is a small one, is that the text editing menu (to bold or italicize, for example), remains at the top of the post, so that if you are writing a lengthy response and want to bold or italicize text, you have to keep scrolling up and down. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I use TeamSupport for streamlining communication, issue-monitoring, and reporting. Custom fields help tag tickets quickly, and AI summarizes lengthy tickets efficiently. It's invaluable for saving time and understanding client issues. Review collected by and hosted on G2.com. Show More 2/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/27/2026 "Great Ticket Visibility and Cross-Team Collaboration in One Place" 4.5/5 What do you like best about TeamSupport? Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a particular issue. Another big positive is that the problem and its resolution/steps remain in a single place for future reference Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more powerful instead of just being limited to the TS engine searching by tags or title. It should go into the content of tickets and be able to intelligently search, comprehensively. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Knowledge sharing while solving problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hemily F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemily F.") HF Hemily F. Paralegal Small-Business (50 or fewer emp.) 3/5/2026 "Empowers Communication, Needs Simpler Reporting" 5/5 What do you like best about TeamSupport? I appreciate TeamSupport for having all the tools I need as a support specialist to perform my daily responsibilities and communicate with clients effectively. I find the screen recording on both ends and the AI tools truly helpful. The video recording capabilities, including voice and screen recording, are features I particularly like. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I wish reporting was easier. The setup of reports is complex. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport provides the tools I need as a support specialist to communicate effectively with clients and reduce miscommunication, while the screen and AI tools help address issues clearly with video. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/5/2026 "TeamSupport Keeps Customer Conversations and Tickets Perfectly Organized" 5/5 What do you like best about TeamSupport? What I like best about TeamSupport is how it keeps all customer conversations and tickets in one place. As a college student, I like tools that are organized and easy to use. It also makes teamwork easier because everyone can see and solve issues together quickly. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? One thing I dislike about TeamSupport is that the interface can feel a bit outdated and sometimes confusing for new users. As a college student used to modern apps, it would be better if the design and navigation were more simple and intuitive. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport helps organize customer tickets and team communication in one place, making it easier to solve issues quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/5/2026 "Responsive, Intuitive, Customer-Focused Experience" 5/5 What do you like best about TeamSupport? Responsive, intuitive, and customer-focused. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Occasional slow reporting and limited integrations. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport centralizes customer support, tracks issues, and streamlines team collaboration. It reduces response times, prevents missed inquiries, and highlights recurring problems. This boosts efficiency, accountability, and customer satisfaction, allowing our team to resolve issues faster, work smarter, and focus on strategic growth instead of daily support bottlenecks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Michelle R. Recruiter Enterprise (\> 1000 emp.) 5/21/2025 "Memory & Organization Support" 5/5 What do you like best about TeamSupport? TeamSupport has enabled me to stay on top of a large task load without forgetting a step. The best feature is the due date; you can count on TeamSupport to remind you of task due so that nothing slips through the cracks. I used TeamSupport daily to ensure that I haven't missed a thing. It has upped my organizational game, and others are convinced that I never forget! Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key words. The ability to utilize check list on tickets would also be an added benefit. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? As a recruiter, I talk to a lot of new people each day. My biggest challenge is remembering to complete a touchpoint on a regular interval (for me, it's every two business days). This touch point may be with the applicant, HR, the hiring manager, etc. TeamSupport is vital in always knowing when and what the next step is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/26/2026 "More Than a Ticketing System" 5/5 What do you like best about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive function into a strategic advantage. It’s not just about solving issues faster; it’s about understanding customers better. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? New users may need time to fully understand and leverage all its capabilities. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? By centralizing communication, ticket history, account data, and internal collaboration in one place, TeamSupport turns support into a coordinated, strategic function instead of a series of isolated interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/19/2025 "The Gold Standard for B2B Software for Application Support" 5/5 What do you like best about TeamSupport? What really makes TeamSupport stand out is its incredible versatility and customization. No two companies are alike, and this software gets that! We've been able to tailor it to fit our exact processes, workflows, and reporting needs. It grows with us and adapts as we have grown, which is something you don’t find with a lot of in the market. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? At this time, my only cons are the costs, I think some of the items like AI should be included. Overall it is hard to complain about the product Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We’ve been using TeamSupport for over 5 years now, and it’s honestly hard to imagine our customer support operations without it. It’s not just a tool; it’s become a core part of how we interact with our customers every day. Another major win is their robust API. We’ve integrated it with our own internal system and it’s opened the door to automation and reporting that saves our team time and delivers real insights. From a technical perspective, it’s solid, well-documented, and reliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AG Arturo G. CEO Mid-Market (51-1000 emp.) 2/27/2025 "Great product great service" 5/5 What do you like best about TeamSupport? I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service! Review collected by and hosted on G2.com. What do you dislike about TeamSupport? We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? We now have visibility of all of the issues that our customers are experiences and we can track them in real time and get pretty good reports on the whole business intelligence of the tickets and they have a great AI that helps with the follow ups and ticket assist Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about TeamSupport? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamSupport ](https://www.g2.com/products/teamsupport/discussions/new) TR Tobin Raj • Last activity over 6 years ago How do I customize the charts with some external data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) GU Guest User • Last activity over 1 year ago What is TeamSupport used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamsupport-used-for) [ View all Discussions ](https://www.g2.com/products/teamsupport/discuss) ## Pricing Options Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month ### Professional Support $49.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) TeamSupport Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-teamsupport) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-teamsupport) ##### ##### TeamSupport Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/teamsupport/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-reviewed iPaaS for enterprise app integration](https://www.g2.com/discussions/what-is-the-best-reviewed-ipaas-for-enterprise-app-integration)[What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[Which solution supports multi-language video subtitles?](https://www.g2.com/discussions/which-solution-supports-multi-language-video-subtitles) [What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)