TeamSupport Features

Based on 154 TeamSupport reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 281 TeamSupport reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 217 TeamSupport reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 157 TeamSupport reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 378 TeamSupport reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 388 TeamSupport reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 467 TeamSupport reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 465 TeamSupport reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 444 TeamSupport reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 417 TeamSupport reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 327 TeamSupport reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 449 TeamSupport reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 445 TeamSupport reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 351 TeamSupport reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 358 TeamSupport reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 418 TeamSupport reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 261 TeamSupport reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 203 TeamSupport reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 118 TeamSupport reviews and verified by the G2 Product R&D team. Make and receive calls directly in the application. Track and record calls for analysis.

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 168 TeamSupport reviews.

Based on 159 TeamSupport reviews. Makes articles in the knowledge base searchable on the web.

Based on 117 TeamSupport reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 45 TeamSupport reviews.

Gives the user targeted, personalized results based on their activity or preferences 48 reviewers of TeamSupport have provided feedback on this feature.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 46 TeamSupport reviews.

Based on 47 TeamSupport reviews. Automates some or all operation related tasks

As reported in 45 TeamSupport reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 47 TeamSupport reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 111 TeamSupport reviews.

Delivers notifications to both sides of the conversation. This feature was mentioned in 114 TeamSupport reviews.

Based on 49 TeamSupport reviews. Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 63 TeamSupport reviews.

Based on 281 TeamSupport reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. 79 reviewers of TeamSupport have provided feedback on this feature.

Enables employees to denote potential customers. 70 reviewers of TeamSupport have provided feedback on this feature.

Establishes a knowledge base for employee reference during conversations. 77 reviewers of TeamSupport have provided feedback on this feature.

Based on 54 TeamSupport reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 61 TeamSupport reviews. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Identifies the customer and personalizes interaction at every touchpoint. 29 reviewers of TeamSupport have provided feedback on this feature.

Allows multiple related channels to interact at once to reduce transfers. 27 reviewers of TeamSupport have provided feedback on this feature.

Based on 27 TeamSupport reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 28 reviewers of TeamSupport have provided feedback on this feature.

Based on 28 TeamSupport reviews. Can route contacts to agents the customer has worked with before.

As reported in 28 TeamSupport reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. This feature was mentioned in 27 TeamSupport reviews.

Based on 29 TeamSupport reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Allows users to generate text based on a text prompt. 26 reviewers of TeamSupport have provided feedback on this feature.

Based on 26 TeamSupport reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary. This feature was mentioned in 20 TeamSupport reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 19 TeamSupport reviews. Allows users to generate text based on a text prompt.

Based on 19 TeamSupport reviews. Condenses long documents or text into a brief summary.

As reported in 11 TeamSupport reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 11 reviewers of TeamSupport have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting