Compare TeamSupport and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
$19.00 1 user per month billed annually
TeamSupport
Star Rating
(894)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,751)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a centralized platform for managing customer interactions. Users appreciate how it simplifies access to customer information, allowing them to view account details and subscriptions seamlessly, which enhances their overall support experience.
- Users say that TeamSupport offers a user-friendly interface, making it easy to navigate and manage tickets. Reviewers highlight the application's ability to provide selective visibility of issues, which helps in coordinating support efforts across different domains effectively.
- According to verified reviews, Zendesk for Customer Service has a significantly higher G2 Score, indicating greater overall user satisfaction. Many users mention that it has transformed their customer support processes by centralizing communications across various channels, making daily tasks much more manageable.
- Reviewers mention that TeamSupport is particularly well-suited for B2B communications, with features like custom fields and AI enhancements that allow for efficient ticket tagging and management. This focus on B2B needs is a strong point for users in that sector.
- Users report that while Zendesk for Customer Service has a robust feature set, some find it challenging to configure to their specific workflows. In contrast, TeamSupport's flexibility in ticket management and collaboration is often praised, allowing teams to bring in additional support easily.
- G2 reviewers highlight that Zendesk's implementation process is quick and intuitive, with many users appreciating the clear guidelines provided during onboarding. This contrasts with TeamSupport, where some users feel that while the interface is easy to use, the setup may not be as straightforward for new users.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
TeamSupport
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
807
8.6
5,165
Ease of Use
8.8
809
8.6
5,240
Ease of Setup
8.6
403
8.0
3,235
Ease of Admin
8.8
391
8.2
3,103
Quality of Support
8.9
731
8.4
4,870
Has the product been a good partner in doing business?
9.2
396
8.4
3,027
Product Direction (% positive)
8.9
804
8.0
4,821
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.8
2571
|
Verified
8.8
467
|
Verified
8.7
2597
|
Verified
8.6
445
|
Verified
8.5
2518
|
Verified
8.5
417
|
Verified
8.4
2356
|
Verified
8.4
327
|
Verified
8.2
1928
|
Verified
8.7
450
|
Verified
8.4
2406
|
Verified
8.8
451
|
Verified
8.6
2404
|
Verified
8.7
352
|
Verified
8.3
1862
|
Verified
Generative AI
7.7
26
7.6
384
7.9
26
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
8.6
359
|
Verified
8.5
2066
|
Verified
8.9
418
|
Verified
8.8
2324
|
Verified
8.4
262
|
Verified
8.4
1742
|
Verified
8.3
203
|
Verified
8.0
1435
|
Verified
8.5
119
|
Verified
8.0
1321
|
Verified
Platform
7.6
154
|
Verified
7.8
1390
|
Verified
8.4
281
|
Verified
8.0
1782
|
Verified
8.7
217
|
Verified
8.3
1956
|
Verified
8.4
158
|
Verified
8.2
1752
|
Verified
8.4
378
|
Verified
7.9
2353
|
Verified
8.6
388
|
Verified
8.0
2412
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
642
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Responses
Not enough data
8.2
63
Not enough data
8.6
70
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.5
26
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
7.6
26
Not enough data
7.9
26
Platform
Not enough data
8.2
68
Not enough data
8.2
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.5
26
Not enough data
7.5
27
Not enough data
7.6
27
Generative AI
Not enough data
7.7
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
465
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
8.4
29
8.1
859
7.8
27
8.3
717
8.5
27
8.2
683
8.8
28
8.2
748
Support Automation
8.6
28
8.1
713
8.7
28
8.3
756
8.6
27
8.4
712
8.9
29
8.1
788
Generative AI
8.4
19
7.8
204
8.5
19
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
169
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
6.7
7
Feature Not Available
6.2
7
7.9
206
5.0
6
Feature Not Available
Communication
8.9
111
8.6
949
|
Verified
8.6
114
8.4
963
|
Verified
8.0
49
8.1
720
8.2
63
8.5
736
|
Verified
Feature Not Available
8.0
521
Internal Use
8.4
281
|
Verified
8.0
1782
|
Verified
8.2
79
8.5
847
|
Verified
Feature Not Available
8.1
650
8.4
77
8.5
898
8.2
54
8.6
825
|
Verified
8.1
61
8.3
846
|
Verified
Generative AI
8.1
20
Feature Not Available
Self-Service Experience
8.5
168
8.5
1506
8.5
159
8.5
1439
7.9
117
8.0
1024
7.9
45
7.7
647
8.9
48
8.0
779
Self-Service Platform
8.8
46
8.2
829
8.8
47
8.2
845
7.7
45
7.7
661
8.3
47
8.2
808
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
8.6
11
7.8
67
8.3
11
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
69
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
69
Automation
Not enough data
8.7
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and Zendesk for Customer Service are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
TeamSupport is categorized as Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Agents For Business Operations, Complaint Management, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
58.0%
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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