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Compare TeamSupport and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
$19.00 1 user per month billed annually
TeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,686)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in user-friendliness, with many users appreciating its intuitive interface that allows for easy navigation between profiles and tools. This makes it a strong choice for teams looking for a seamless experience.
- Users say TeamSupport shines in its ability to streamline customer support processes, particularly with its automated and centralized ticket management features. Reviewers highlight how this functionality enhances cross-team collaboration, making it ideal for businesses that require efficient communication.
- According to verified reviews, Zendesk for Customer Service boasts a significantly higher overall satisfaction score compared to TeamSupport, indicating that users generally find it more reliable and effective for their customer service needs.
- Reviewers mention that while TeamSupport offers strong internal visibility and is particularly effective for B2B issues, it may not match the comprehensive capabilities of Zendesk, especially in areas like social media integration and live chat support.
- Users appreciate that Zendesk provides a robust ticketing system that allows agents to easily create, assign, and resolve support tickets, which is a critical feature for teams managing high volumes of customer inquiries.
- G2 reviewers highlight that while TeamSupport has a slightly better score in areas like quality of support and ticket response user experience, Zendesk's overall performance and feature set make it a more favorable option for many organizations looking for a versatile customer service platform.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
TeamSupport
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
800
8.6
5,140
Ease of Use
8.8
802
8.6
5,184
Ease of Setup
8.5
396
8.0
3,205
Ease of Admin
8.8
389
8.2
3,082
Quality of Support
8.9
724
8.4
4,818
Has the product been a good partner in doing business?
9.2
393
8.4
3,007
Product Direction (% positive)
8.9
797
8.0
4,793
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.8
2560
|
Verified
8.8
465
|
Verified
8.7
2575
|
Verified
8.6
444
|
Verified
8.5
2504
|
Verified
8.5
417
|
Verified
8.4
2346
|
Verified
8.4
327
|
Verified
8.2
1922
|
Verified
8.7
449
|
Verified
8.4
2401
|
Verified
8.8
445
|
Verified
8.6
2391
|
Verified
8.7
351
|
Verified
8.3
1860
|
Verified
Generative AI
7.7
26
7.6
384
7.9
26
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
8.6
358
|
Verified
8.5
2061
|
Verified
8.9
418
|
Verified
8.8
2313
|
Verified
8.4
261
|
Verified
8.4
1730
|
Verified
8.3
203
|
Verified
8.0
1431
|
Verified
8.5
118
|
Verified
8.0
1314
|
Verified
Platform
7.6
154
|
Verified
7.8
1388
|
Verified
8.4
281
|
Verified
8.0
1776
|
Verified
8.7
217
|
Verified
8.3
1948
|
Verified
8.4
157
|
Verified
8.2
1739
|
Verified
8.4
378
|
Verified
7.9
2342
|
Verified
8.6
388
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
8.4
29
8.1
860
7.8
27
8.3
717
8.5
27
8.2
684
8.8
28
8.2
749
Support Automation
8.6
28
8.2
714
8.7
28
8.3
757
8.6
27
8.4
711
8.9
29
8.1
788
Generative AI
8.4
19
7.8
204
8.5
19
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
6.7
7
Feature Not Available
6.2
7
7.9
206
5.0
6
Feature Not Available
Communication
8.9
111
8.6
950
|
Verified
8.6
114
8.5
964
|
Verified
8.0
49
8.1
720
8.2
63
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
8.4
281
|
Verified
8.0
1776
|
Verified
8.2
79
8.5
848
|
Verified
Feature Not Available
8.1
650
8.4
77
8.5
897
8.2
54
8.6
823
|
Verified
8.1
61
8.3
847
|
Verified
Generative AI
8.1
20
Feature Not Available
Self-Service Experience
8.5
168
8.5
1499
8.5
159
8.5
1436
7.9
117
8.0
1023
7.9
45
7.7
647
8.9
48
8.0
779
Self-Service Platform
8.8
46
8.2
827
8.8
47
8.2
841
7.7
45
7.7
657
8.3
47
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
8.1
7
8.4(won by 0.3)
563
8.8
7
9.1(won by 0.3)
742
7.9
7
8.9(won by 1.0)
690
Channels
7.9
7
9.0(won by 1.1)
741
7.4
7
8.4(won by 1.0)
586
8.1
6
8.7(won by 0.6)
564
8.1
6
8.2(won by 0.1)
485
8.1
7
8.3(won by 0.2)
421
Insight
7.6
7
8.1(won by 0.5)
539
8.3(tied score)
7
8.3(tied score)
647
8.1
7
8.5(won by 0.4)
561
8.3
7
8.7(won by 0.4)
666
Generative AI
8.6
11
7.8
67
8.3
11
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and Zendesk for Customer Service are categorized as Live Chat, Help Desk, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Unique Categories
TeamSupport has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Computer Software
14.0%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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