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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
$19.00 1 user per month billed annually
TeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,647)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, achieving a score of 9.0, while TeamSupport follows closely with a score of 8.8. Reviewers mention that the intuitive interface of Zendesk makes it easier for agents to manage tickets efficiently.
- Reviewers mention that TeamSupport shines in its quality of support, scoring 8.9 compared to Zendesk's 8.4. Users on G2 appreciate the responsiveness and helpfulness of TeamSupport's customer service team, often highlighting their proactive engagement.
- Users say that the ease of setup is a significant advantage for TeamSupport, which scored 8.5, while Zendesk Support Suite lagged behind at 7.9. Reviewers mention that TeamSupport's straightforward onboarding process allows teams to get started quickly without extensive training.
- G2 users report that both platforms offer robust automation features, but TeamSupport's response automation scored slightly higher at 8.6 compared to Zendesk's 8.4. Users appreciate TeamSupport's ability to streamline repetitive tasks, enhancing overall productivity.
- Reviewers mention that Zendesk's knowledge base feature is highly rated at 8.6, providing users with a comprehensive self-service option. In contrast, TeamSupport also scores well at 8.5, but users report that Zendesk's extensive resources and community forums offer a more enriching experience.
- Users on G2 highlight that TeamSupport's ticket collaboration features score 8.8, slightly outperforming Zendesk's 8.6. Reviewers say that TeamSupport's ability to facilitate teamwork on tickets enhances communication and resolution times, making it a preferred choice for collaborative environments.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
TeamSupport
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
800
8.6
5,110
Ease of Use
8.8
802
8.6
5,154
Ease of Setup
8.5
396
8.0
3,178
Ease of Admin
8.8
389
8.2
3,072
Quality of Support
8.9
724
8.4
4,788
Has the product been a good partner in doing business?
9.2
393
8.4
2,998
Product Direction (% positive)
8.9
797
8.0
4,764
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.8
2548
|
Verified
8.8
465
|
Verified
8.7
2563
|
Verified
8.6
444
|
Verified
8.5
2489
|
Verified
8.5
417
|
Verified
8.4
2334
|
Verified
8.4
327
|
Verified
8.2
1919
|
Verified
8.7
449
|
Verified
8.4
2395
|
Verified
8.8
445
|
Verified
8.6
2382
|
Verified
8.7
351
|
Verified
8.3
1850
|
Verified
Generative AI
7.7
26
7.6
381
7.9
26
7.6
383
Agentic AI - Help Desk
Not enough data
7.8
242
Not enough data
7.9
242
Not enough data
7.9
243
Communication Channels
8.6
358
|
Verified
8.5
2057
|
Verified
8.9
418
|
Verified
8.8
2304
|
Verified
8.4
261
|
Verified
8.4
1719
|
Verified
8.3
203
|
Verified
8.0
1424
|
Verified
8.5
118
|
Verified
8.0
1307
|
Verified
Platform
7.6
154
|
Verified
7.8
1386
|
Verified
8.4
281
|
Verified
8.0
1776
|
Verified
8.7
217
|
Verified
8.3
1946
|
Verified
8.4
157
|
Verified
8.2
1738
|
Verified
8.4
378
|
Verified
7.9
2338
|
Verified
8.6
388
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
8.4
29
8.1
857
7.8
27
8.3
714
8.5
27
8.2
682
8.8
28
8.2
747
Support Automation
8.6
28
8.1
712
8.7
28
8.3
755
8.6
27
8.4
709
8.9
29
8.0
786
Generative AI
8.4
19
7.8
202
8.5
19
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
6.7
7
Feature Not Available
6.2
7
7.9
207
5.0
6
Feature Not Available
Communication
8.9
111
8.6
950
|
Verified
8.6
114
8.5
964
|
Verified
8.0
49
8.1
720
8.2
63
8.5
737
|
Verified
Feature Not Available
8.0
520
Internal Use
8.4
281
|
Verified
8.0
1776
|
Verified
8.2
79
8.5
849
|
Verified
8.3
70
8.1
650
8.4
77
8.5
898
8.2
54
8.6
824
|
Verified
8.1
61
8.3
847
|
Verified
Generative AI
8.1
20
Feature Not Available
Self-Service Experience
8.5
168
8.5
1499
8.5
159
8.5
1436
7.9
117
8.0
1024
7.9
45
7.7
648
8.9
48
8.0
780
Self-Service Platform
8.8
46
8.2
828
8.8
47
8.2
841
7.7
45
7.7
658
8.3
47
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
8.1
7
8.4(won by 0.3)
563
8.8
7
9.1(won by 0.3)
740
7.9
7
8.9(won by 1.0)
688
Channels
7.9
7
9.0(won by 1.1)
739
7.4
7
8.4(won by 1.0)
585
8.1
6
8.7(won by 0.6)
562
8.1
6
8.2(won by 0.1)
484
8.1
7
8.3(won by 0.2)
420
Insight
7.6
7
8.1(won by 0.5)
538
8.3(tied score)
7
8.3(tied score)
647
8.1
7
8.5(won by 0.4)
561
8.3
7
8.7(won by 0.4)
665
Generative AI
8.6
11
7.8
67
8.3
11
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and Zendesk for Customer Service are categorized as Live Chat, Help Desk, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Unique Categories
TeamSupport has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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