--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamSupport but has limited features. Are you part of the TeamSupport team? [Upgrade your plan](https://my.g2.com/teamsupport/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. * * * Seller [TeamSupport](https://www.g2.com/sellers/teamsupport) Discussions [TeamSupport Community](https://www.g2.com/products/teamsupport/discuss) Languages Supported English Solution Type All-in-One Overview by Joanne De Santiago Show More ## Pricing Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ## User Insights Average based on 891 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## TeamSupport Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More GJ Genai J. Support Admin and Compliancy Assistant Small-Business (50 or fewer emp.) 2/26/2026 "Efficient Customer Communication, Needs Personalization" 3.5/5 What do you like best about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a question is asked after hours are wonderful, and you cannot miss the notification sound. The initial setup was also very simple. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? It would be helpful to set profile pictures so customers know they are speaking with a real person. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I use TeamSupport for quick and efficient customer communication, assisting with customer questions and providing a way for users and potential clients to reach out to us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Callum S. 10/22/2025 "Efficient Ticket Management with Room for Customization" 4/5 What do you like best about TeamSupport? I appreciate TeamSupport for supporting all the features our team needed and being an improvement over our previous system. It has helped us manage technical support tasks more efficiently, given its capabilities. I find the ticket automation feature particularly useful as it helps my team adjust to new rules and manage tickets better, enhancing the service we provide to our customers. The categorization of information, along with email and pop-up notifications, ensures that everyone is kept informed and tasks are properly managed. The internal Wiki is also a great tool for remote team communication, serving as a notice board. These features help maintain transparency, ensure nobody in the team is overlooked, and prevent tickets from getting lost. Automating ticket responses and categorizing them helps everyone stay on top of cases and provides clarity for customers, ensuring a seamless organization. Additionally, setting up TeamSupport wasn’t difficult, and it has proven to be efficient despite requiring some getting used to at first. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, and while the platform accomplishes its tasks for ticket creation and customer communication, it would be interesting to explore more seamless integrations. Additionally, more customization features would be welcome to personalize the platform, such as allowing us to implement our own color schemes and logos to make it feel more tailored to our brand. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I find TeamSupport automates ticket management, aiding my team in transition and providing better customer service. It enhances clarity, ensures no tickets are missed, and keeps our remote team aligned, ultimately improving organization and efficiency. Review collected by and hosted on G2.com. Show More Response from Jen Mylroie of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-11845470/official_response/edit) Thanks for the feedback. We offer a number of core integrations that we support into the most commonly used CRM's, development tools and communication tools. In addition, we have a third party relationship which offers hundreds of others through our API (which you can use as well). We'd love to show you what's new since your demo. Feel free to reach out to explore the options that fit your workflow. [See how TeamSupport improved](https://www.teamsupport.com/integration-hub/) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/25/2025 "Solid Ticketing System with Room for Improvement" 3.5/5 What do you like best about TeamSupport? Overall, it has been a solid tool, especially when it comes to email integration. Sending emails into the system and receiving responses based on specific criteria works really well, making communication seamless. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? - The UI feels outdated and could use a refresh for better usability. - There's a minor but annoying login bug—I have to click the login button twice to get in. - Some basic filtering options are missing, like filtering all my tickets that are on hold. - The quick search in the top bar doesn’t work well, though the dedicated "Search" section performs much better. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport has been a great tool for us. It helps our team collaborate more efficiently, making it easier to track and resolve issues. Having a record of past tickets and their solutions ensures that everyone can quickly access relevant information. Plus, our knowledge base is packed with useful articles, which saves time and keeps things running smoothly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rohan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan K.") RK Rohan K. support engineer Mid-Market (51-1000 emp.) 2/28/2025 "Good product few things can be improved" 4/5 What do you like best about TeamSupport? It's very fast in terms of the speed and response time. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incovenient 2. since it is big email thread, sometime loose a track. 3. it takes lot of time to go through complete email thread. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Solving the problem, it will help me use the TeamSupport conveniently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 11/16/2023 "Excellent Service & Support" 4/5 What do you like best about TeamSupport? Although we don't use all of the features offered, we have managed to offer our customers an easy to use chat system allowing them to reach out teams quickly and easily. Their support team are superb and happy to help with any issues Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Our only issue previously has been the inability to email a transcript to the user but we have used the API functionality to achieve this Inhouse. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Customers having to email or call with queries that are quick and straight forward Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/16/2023 "Use TS for my work" 4/5 What do you like best about TeamSupport? What I like best about TeamSupport is being able to respond to tickets via email. I am also to make the responses either private or public. I normally maek them private and cc the user that is having the issue. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? What I dislike about TeamSupport is that the data sometimes isn't clear when exporting the information to an excel spreadsheet. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport solves having one platform to send issues to verses having users to send to a work email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 11/23/2023 "Reliable service which we've used for 5+ years" 4/5 What do you like best about TeamSupport? The software loads easily on to websites and the interface is easy to use. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I don't have any dislikes of TeamSupport. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? For those customers who can't call us, we 're able to live chat with them instead ensuring they don't leave our website. It's also handy because you always get an email address from them which helps for future marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim F.") JF Jim F. Sr. Director, Digital Banking Support Enterprise (\> 1000 emp.) 3/7/2023 "Maximizing customer satisfaction with TeamSupport's robust features!" 4/5 What do you like best about TeamSupport? With its intuitive ticketing system and task assignment features, TeamSupport has helped me manage customer inquiries more effectively. Furthermore, the software offers robust analytics capabilities that enable me to track my support team's performance and identify improvement areas. I also appreciate the customizable reporting features, which help me better understand our support met Review collected by and hosted on G2.com. What do you dislike about TeamSupport? The biggest challenge I've faced with TeamSupport is its steep learning curve. Although the software is strong and packed with features, it can take some time to master and be useful. The UI is also a little crowded, which occasionally makes navigation difficult. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport has provided better customer service by enabling me to handle tickets more effectively and sustain track of client contacts. With the aid of this program, I was able to quickly allocate and prioritize tickets and work in real time with both our team and customers. It has also enabled me to spot patterns and places where our support operations require strengthening. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/16/2023 "I've used the tool daily for the past 5 years." 4/5 What do you like best about TeamSupport? How tickets are organized. It's very easy to find the tickets. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? That you can't hit the enter key when only one ticket is found in the search at the top of the screen. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Managing tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bambi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bambi H.") BH Bambi H. Office Professional Small-Business (50 or fewer emp.) 11/17/2022 "Adequate for Tracking" 4/5 What do you like best about TeamSupport? Our Support Team primarily uses TeamSupport for tracking interactions, trends, and customer needs. The Quality Assurance Team tracks the progress of software fixes and enhancements. It keeps our teams connected and allows for sharing of detailed information more readily. Overall, we find it helpful to keep our teams connected. It also allows customers to connect with anyone on our team rather than just the person they spoke with last time. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? One area we struggle is trying to find tickets associated with a specific topic. It would be helpful to be able to search content rather than just subject line. And, especially, to search content within a filtered selection. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Ease of customer connection, tracking of interactions, tracking of progress when a problem or need is encountere, and Team discussion are all enhanced by our use of the TeamSupport software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about TeamSupport? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamSupport ](https://www.g2.com/products/teamsupport/discussions/new) TR Tobin Raj • Last activity over 6 years ago How do I customize the charts with some external data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) GU Guest User • Last activity over 1 year ago What is TeamSupport used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamsupport-used-for) [ View all Discussions ](https://www.g2.com/products/teamsupport/discuss) ## Pricing Options Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month ### Professional Support $49.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) TeamSupport Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-teamsupport) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-teamsupport) ##### ##### TeamSupport Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/teamsupport/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-reviewed iPaaS for enterprise app integration](https://www.g2.com/discussions/what-is-the-best-reviewed-ipaas-for-enterprise-app-integration)[What are the most popular RPA solutions for retail businesses?](https://www.g2.com/discussions/what-are-the-most-popular-rpa-solutions-for-retail-businesses)[Which solution supports multi-language video subtitles?](https://www.g2.com/discussions/which-solution-supports-multi-language-video-subtitles) [What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Which AR collaboration tools work without app downloads and guide technicians through camera-based problem-solving in real time?](https://www.g2.com/discussions/which-ar-collaboration-tools-work-without-app-downloads-and-guide-technicians-through-camera-based-problem-solving-in-real-time)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)