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Compare HappyFox Help Desk and TeamSupport 
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At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$29.00 1 agent / month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while HappyFox Help Desk slightly outperforms it with a score of 9.1, indicating that HappyFox may offer a more intuitive interface for creating tickets.
- Reviewers mention that HappyFox Help Desk has a superior ticket response user experience, scoring 9.1 compared to TeamSupport's 8.8, suggesting that users find HappyFox's response handling more efficient and user-friendly.
- G2 users highlight that TeamSupport's quality of support is rated at 8.9, which is commendable, but HappyFox Help Desk edges ahead with a score of 9.1, indicating a more responsive and helpful support team.
- Users on G2 report that TeamSupport's SLA management is rated at 8.4, while HappyFox Help Desk scores 8.7, suggesting that HappyFox provides better tools for managing service level agreements effectively.
- Reviewers say that TeamSupport's community forums score 8.0, which is significantly higher than HappyFox's 6.7, indicating that TeamSupport may offer a more engaging and supportive community for users seeking help.
- Users report that HappyFox Help Desk shines in its AI capabilities, particularly in AI Text Generation and AI Text Summarization, scoring 8.7 and 8.8 respectively, while TeamSupport's scores in these areas are notably lower, reflecting a more advanced use of AI in HappyFox's features.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
HappyFox Help Desk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.7
800
Ease of Use
9.3
127
8.8
802
Ease of Setup
8.9
96
8.5
396
Ease of Admin
9.0
95
8.8
389
Quality of Support
9.1
120
8.9
724
Has the product been a good partner in doing business?
9.2
91
9.2
393
Product Direction (% positive)
9.0
125
8.9
797
Features by Category
Ticket and Case Management
9.2
69
|
Verified
9.0
467
|
Verified
9.1
68
|
Verified
8.8
465
|
Verified
8.8
62
|
Verified
8.6
444
|
Verified
8.9
64
|
Verified
8.5
417
|
Verified
8.8
47
|
Verified
8.4
327
|
Verified
8.4
60
|
Verified
8.7
449
|
Verified
8.9
58
|
Verified
8.8
445
|
Verified
8.5
18
|
Verified
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
8.6
358
|
Verified
9.0
60
|
Verified
8.9
418
|
Verified
8.5
25
|
Verified
8.4
261
|
Verified
8.6
23
|
Verified
8.3
203
|
Verified
8.3
7
|
Verified
8.5
118
|
Verified
Platform
7.3
28
|
Verified
7.6
154
|
Verified
8.3
51
|
Verified
8.4
281
|
Verified
8.7
45
|
Verified
8.7
217
|
Verified
8.8
28
|
Verified
8.4
157
|
Verified
8.2
58
|
Verified
8.4
378
|
Verified
8.4
55
|
Verified
8.6
388
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Feature Not Available
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
8.3
51
|
Verified
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
8.3
70
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
8.7
25
8.5
168
8.9
23
8.5
159
6.7
7
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Categories
Categories
Shared Categories
HappyFox Help Desk and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
TeamSupport is categorized as Live Chat
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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